1 to 25 of 284 Continuous Improvement Jobs in the West Midlands

people we want to join us on our journey. The Senior Enterprise Systems Manager is accountable for the operational support, service performance, governance and continuous improvement of Mace's enterprise finance systems and associated business-critical applications. The role provides leadership and oversight of an outsourced application … governance meetings, service reviews, supplier performance management and escalation processes. Ensure suppliers deliver services in accordance with contractual obligations and agreed service levels. Drive continuous improvement initiatives with suppliers to improve service quality, efficiency and user experience. Support commercial, procurement and contract management activities relating to enterprise ...

roles, wed also like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect … Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. Coaching managers, building capability and embedding continuous improvement are central to the role. The Operations Manager/Service Delivery Manager will translate strategic priorities into practical plans and work ...

Configuration department. Success measures Effective resourcing and bandwidth management, with a strong and sustainable talent pipeline Proactive leadership that educates, coaches, and drives a continuous reduction in errors Engaged, motivated teams aligned to shared values: Teamwork, Health & Safety, Quality, and Productivity Strong problem-solving capability, applying Lean/continuous … payroll-related activities Support recruitment and onboarding of new team members Manage investigations and disciplinary processes (conduct, capability, and absence – excluding dismissal) Performance & Continuous Improvement Collect, analyse, and report operational data and KPIs Identify trends, risks, and opportunities for improvement Champion continuous improvement ...

robust Microsoft 365-based solution that improves governance, reliability and reporting Own the Microsoft 365 capability across the organisation including governance, standards and continuous improvement Develop and implement a Microsoft 365 capability roadmap that supports organisational objectives and maximises value from the Microsoft technology investment Establish … accuracy, consistency, security and auditability of organisational information Develop organisational capability through training, coaching, guidance and communities of practice that promote self-sufficiency and continuous improvement Undertake additional duties as required to support the broader objectives of the organisation Person Specification Experience, Knowledge and Skills Degree-level ...

Infrastructure and Operations Senior Manager Main purpose of the job The Infrastructure & Operations Senior Manager is responsible for the delivery, security, availability, performance and continuous improvement of Artifex's IT infrastructure, workplace technology and operational IT services. The role ensures technology services are secure, resilient, reliable … processes to ensure services consistently meet business and user needs. As the operational owner of infrastructure and workplace technology, the postholder drives service excellence, continuous improvement and effective supplier engagement across the IT estate. Main missions and results Develop and maintain Infrastructure and Operations strategies and technology ...

support and client dynamics, identifying opportunities to enhance customer value and satisfaction. Work closely with the Customer Value Team to support value plans and continuous improvement initiatives. Contribute to the Product roadmap by sharing insights gained through support activity and client feedback. Understand contractual and commercial terms … standards (ISO 20000, 27001, and 9001) where applicable. Work with compliance and audit teams to ensure readiness for internal or external audits where applicable. Continuous Improvement & Growth Contribute to continuous improvement efforts within the EDM support function and wider product team. Champion innovation ...

quality culture across the site. Working closely with the Head of Technical and wider site leadership team, you will lead the QA function, drive continuous improvement initiatives, and ensure the business consistently meets customer, retailer, and regulatory requirements. Key Responsibilities Food Safety & Quality Systems Lead and continuously … Development Lead, coach, and develop the QA team. Build technical capability through training and mentoring. Create a high-performing culture focused on accountability and continuous improvement. Support succession planning and team development. Continuous Improvement Drive food safety and quality culture programmes across the site. Lead quality ...

coverage, execution trends and regression effectiveness. Ensure testing risks, dependencies, issues and assumptions are actively managed and escalated in a timely and appropriate manner. Continuous Improvement Lead continuous improvement of testing processes, standards, templates, metrics and governance to improve quality, consistency and delivery efficiency. ...

Roadmap: Define the technical vision and roadmap for your products, aligning them with the overall business strategy, the enterprise architecture blueprint, and customer needs. Continuous Improvement Culture: Foster a culture of continuous improvement, encouraging experimentation, learning, and knowledge sharing within the product engineering team. … toil of testing, deployment, and remediation. 6x Performance Multiplier: Evolve your engineering teams' capabilities and ways of working to unlock a 6x improvement in delivery performance and quality, in line with the enterprise SDLC transformation. Role-Modelling Quality: Use your product engineering team as a benchmark for engineering ...

Capacity and resource planning Own resource and capacity planning across Salesforce/CRM and integration workstreams, balancing business-as-usual support, project delivery and continuous improvement. Translate organisational priorities into clear team priorities, cascading direction so everyone understands what matters most and why. Collaborate with the Salesforce Lead … modern DevOps practices—championing AI-powered release management, automated testing, and CI/CD tools to accelerate release velocity safely. 4. Strategic Platform Oversight & Continuous Improvement Champion platform-wide continuous improvement and digital transformation initiatives that leverage DeterTech's Salesforce and MuleSoft platforms. Review ...

privacy, and regulatory requirements. Support testing, validation, and deployment of new AI agent features and enhancements. Analyse user feedback and performance data to drive continuous improvement and optimisation of AI solutions. Ensure AI agents deliver reliable, accurate, and business-aligned outcomes. Monitor and report on AI agent … performance, adoption, value realisation, and risk management. Drive continuous improvement initiatives to enhance AI effectiveness and user experience. Support the safe and responsible deployment of AI capabilities across the organisation. About You Demonstrable evidence of delivering business benefits through data products and dashboards, from requirements through ...

/Employee Portal Create and maintain system design and operations documentation. Monitor and report on development progress, status, and metrics to stakeholders. Commit to continuous improvement and learning of ServiceNow best practices, tools, and technology. Skills and Experience Self-starter used to small teams and customer facing … side scripting, AJAX and other ServiceNow development components. Support the deployment of ServiceNow into business-as-usual operations, providing ongoing technical support, troubleshooting and continuous improvement. Work closely with the IT Service Desk, business stakeholders, architects, developers and other technology teams to understand requirements and deliver practical, customer-focused ...

identity solutions that underpin the University s digital services, security posture and regulatory compliance. This role combines specialist identity engineering expertise with operational support, continuous improvement, and service optimisation and plays a critical part in protecting sensitive data, enforcing security policies, and enabling compliant user access across … into effective technical solutions that enhance security, user experience, and operational efficiency. Taking ownership of complex and escalated technical problems, driving robust resolution and continuous improvement. In addition, you will contribute to a structured change management and release framework, ensuring changes are controlled, well-documented, and effectively communicated. Working ...

vision, roadmap, and prioritisation for the AI-powered employee front door and associated AI agents. - Manage the product lifecycle from discovery to launch and continuous improvement, ensuring alignment with Enterprise Employee Experience Design Authority (EEEDA) standards. Agent Experience Design: - Craft intuitive AI agent experiences that understand colleague … while ensuring compliance with data protection and identity controls. - Drive improvements in knowledge management practises to enhance AI search and summarisation capabilities. Evaluation and Continuous Improvement: - Define and track product measures, using analytics and feedback to continuously enhance AI performance and user satisfaction. - Foster adoption ...

vision, roadmap, and prioritisation for the AI-powered employee front door and associated AI agents. - Manage the product lifecycle from discovery to launch and continuous improvement, ensuring alignment with Enterprise Employee Experience Design Authority (EEEDA) standards. Agent Experience Design: - Craft intuitive AI agent experiences that understand colleague … while ensuring compliance with data protection and identity controls. - Drive improvements in knowledge management practises to enhance AI search and summarisation capabilities. Evaluation and Continuous Improvement: - Define and track product measures, using analytics and feedback to continuously enhance AI performance and user satisfaction. - Foster adoption ...

overview of our Through Life Systems Manager Providing the support and maintenance layer to our globally deployed maritime systems, ensuring exceptional operational performance and continuous improvement. This role involves managing support workflows, tasking of preventative and corrective maintenance and our in-country partners to ensure that the high-level … project issues, ensuring high standards of service delivery. Develop and implement long-term support and maintenance strategies to meet evolving customer needs Performance Monitoring & Continuous Improvement Oversee key performance metrics such as SLAs, response times, and resolution rates. Identify areas for improvement and implement strategic ...

sensitive customer issues Ensure consistent, high-quality communication with customers across all channels Foster a culture of accountability, challenging the norm, focussing on continuous improvement, and customer focus Key Responsibilities Service & Support Leadership Oversee daily Service Desk operations, ensuring effective omni-channel queue management and service delivery. … Behaviour Proactive, accountable and resilient leader with a strong customer and quality focus. Collaborative and supportive, with a coaching‐led approach to developing others. Continuous improvement mindset with the ability to manage competing priorities effectively. Proven Service Desk leadership or senior support experience, with strong knowledge ...

Rather than focusing on traditional feature development alone, you'll work closely with engineering teams to identify systemic issues, enhance platform robustness, and drive continuous improvement across the product. If you enjoy deep technical investigation, performance optimisation, debugging complex issues, and improving software quality, this role could … identifying opportunities for platform improvement. Reviewing existing systems and codebases to improve maintainability and robustness. Supporting incident investigations and preventative engineering initiatives. Driving continuous improvement across product performance and operational stability. Skills & Experience Essential Strong commercial experience as a Software Developer, Senior Developer, Software Engineer, or similar ...

Develop and maintain a range of accessible learning materials, guides, presentations and supporting resources that help learners continue their development beyond the training environment. Continuous improvement and workforce engagement Gather and analyse learner feedback, identify opportunities to improve programmes and proactively engage with colleagues across the organisation … identify new opportunities to enhance workforce capability. You'll also support learners to apply their learning in practice and help build a culture of continuous development and digital confidence. About You We're looking for someone with a passion for learning and development who is confident using Microsoft ...

conversion, attendance, engagement, session participation, attendee satisfaction, quality of experience, adoption quality and platform performance; analyse usage data, feedback and event insights to drive continuous improvement and demonstrate ROI. Lead supplier collaboration and integration alignment for attendee-facing technologies and connected systems, ensuring data flows, communications, reporting … customer success skills, combined with analytical decision-making and the ability to use data, feedback, adoption patterns and event performance metrics to drive continuous improvement and value realisation. To qualify for the role, you must have Relevant experience in product management, product ownership, customer success, digital experience ...

client is a UK business software company. The Product Manager is responsible for the successful development, delivery, performance, and continuous improvement of the Legal Portfolio. The role acts as the voice of the customer, translating customer needs, business priorities, data insights, and market opportunities into a clear … Define, track, analyse, and report on product performance metrics against pre-defined success measures. Build and interpret product dashboard and use data to drive continuous improvement and validate decisions. Setting clear measures for success for features and releases Serve as the product expert, deeply understanding and able ...

collaboratively across IT teams, you'll help deliver reliable services that underpin critical care operations. This role combines hands-on engineering, platform design, and continuous improvement , with opportunities to shape our cloud strategy. Key Responsibilities Design, deploy, and manage Azure services (IaaS & PaaS) Ensure high availability, scalability … ability to manage complex environments Confident communicator with both technical and non-technical stakeholders Collaborative team player across multiple IT disciplines Passionate about continuous improvement and emerging technologies Why Join Voyage Care? Make a Difference Your work directly supports services that help people live fulfilling lives. Based ...

transition towards more automated, cloud-based applications across our Microsoft 365 and Azure environment. We are looking for someone who enjoys solving problems, driving continuous improvement and working collaboratively to deliver high-quality digital services. About AHDB We are the independent, impartial public body that unlocks success … line with AHDB policies and relevant guidance Work closely with internal teams, suppliers and managed service partners to maintain service reliability and support continuous improvement Experience supporting enterprise or line-of-business applications in an operational environment Knowledge of Microsoft 365, Dynamics 365 or comparable cloud business ...

expectations are subject to business needs and company policy. About the Role The Senior Data Governance Analyst is responsible for supporting the delivery and continuous improvement of the Data Governance service across NGET. The role translates Data Governance priorities into reporting solutions, governance tooling requirements, delivery plans … maintain governance tooling backlogs, working with engineers, information modellers and technical teams to deliver agreed functionality and improvements. Support the design, implementation and continuous improvement of governance processes, reporting capabilities and assurance activities. Support assurance activities through KPI monitoring, evidence collection, performance tracking and reporting. Support delivery ...

Manage day-to-day people responsibilities, ensuring compliance with company policies, procedures, and employment practices. Set clear objectives, provide regular feedback, and encourage continuous learning and professional development. Act as a trusted point of contact, providing guidance and facilitating access to specialist knowledge when required. Oversee the accurate collection … reporting processes. Collaborate with QSHE managers and wider stakeholders to ensure a consistent and coordinated approach to QSHE activities and objectives. Contribute to continuous improvement initiatives, projects, and performance reviews by providing data-driven insights and recommendations. Ensure administrative processes, reporting activities, and resource requirements are managed ...