1 to 25 of 162 Customer-Centricity Jobs in London

must. Proven Leadership: Strong leadership capabilities with experience leading cross-functional teams in a fast-paced, high-growth environment. Comfortable navigating ambiguity and driving clarity and focus. Customer-Centric Mindset: Deep experience in understanding the needs of large enterprise customers and translating these needs into innovative product solutions. Strong Analytical Skills: Data-driven decision-maker with More ❯

across teams, management, and cross-functional departments. Organizational & Problem-Solving Skills: Ability to prioritize tasks efficiently, manage multiple responsibilities, and maintain a solution-oriented mindset under pressure. Customer-Centric Mindset: Passionate about enhancing the customer experience and continuously improving customer satisfaction. Data & Analytical Skills: Proficiency in Excel and the ability More ❯

the financial services sector. This role is pivotal in driving the evolution of our contact centre capabilities, leveraging Microsoft Dynamics 365 to deliver a modern, efficient, and customer-centric service experience. Responsibilities Lead the analysis and documentation of business requirements for the transformation of work and workflow management capabilities Support the implementation of operational Management Information More ❯

and act quickly to protect customer trust Strong Communicator: Confident working with technical teams, fraud analysts, and senior stakeholders Retail-Specific Insight: Familiar with customer-centric threat vectors like loyalty abuse and payment fraud Automation-First Mindset: Keen to reduce manual work through scripting and process automation Agile Approach: Comfortable working in cross More ❯

claims frequency and severity. Collaborate with cross-functional teams to ensure strategic alignment and effective delivery. Monitor product performance using data and analytics, driving continuous improvement. Balance customer-centricity with commercial and risk considerations. Support the Operations and Proposition Manager in executing the insurance strategy. Champion agile methodologies and foster a culture of collaboration and pragmatism. More ❯

-facing content such as FAQs and landing pages in conjunction with the marketing team Ensure all changes meet regulatory and compliance expectations Champion a delivery-focused, customer-centric approach that ensures AJ Bell continues to deliver good outcomes for retail customers, including adherence to regulatory obligations such as Consumer Duty Perform other tasks as agreed More ❯

of concessions initiatives Collaborate with cross-functional teams including Customer Service, Engineering, Finance, and Legal to ensure alignment on concessions policies and implementation Champion customer-centric solutions while balancing business objectives and technical constraints BASIC QUALIFICATIONS - Bachelor's degree - Experience owning/driving roadmap strategy and definition - Experience with feature delivery and tradeoffs More ❯

commercial impact, and technical feasibility. Defining and driving the execution of Objectives & Key Results (OKRs) for the cluster; ensuring consistent translation to squad-level goals. Championing a customer-centric approach, incorporating insights from customer feedback, market trends, and competitor analysis to shape product direction. Making critical prioritisation decisions and trade-offs in a More ❯

live activities with impacted teams Creating customer-facing content in partnership with marketing Ensuring all changes comply with regulatory and compliance standards Promoting a customer-centric, delivery-focused approach that aligns with regulatory obligations like Consumer Duty Performing additional tasks as assigned by the Head of Product Development Knowledge and experience required: Extensive More ❯

enterprise software solutions Experience with major ERP/WMS platforms (SAP, Oracle, Manhattan Associates) Excellent presentation, communication, and interpersonal skills Strategic thinker with proven technical credibility and customer-centric approach Strong analytical and solution design capabilities Proven track record of successful enterprise software sales What We Offer Competitive salary and benefits package designed to attract and More ❯

embedded in decision-making. About You Required Skills & Experience Technical Expertise Proven leadership experience (5+ years) in BI, analytics, or data science, ideally in a high-volume, customer-centric environment. Strong SQL, PowerBI (DAX), and Power Query skills, with a deep understanding of data modelling and semantic modelling best practices. Extensive experience with Azure Synapse, Azure More ❯

Utilizing global best practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects to our clients which help them More ❯

be beneficial, it is not essential. What matters most is your ability to manage products end-to-end, engage stakeholders effectively, and drive results through collaboration and customer-centric thinking. Key Responsibilities: End-to-End Product Ownership Lead the entire product lifecycle—from ideation and requirement gathering to launch and iterative improvement. Collaborate with cross-functional More ❯

be beneficial, it is not essential. What matters most is your ability to manage products end-to-end, engage stakeholders effectively, and drive results through collaboration and customer-centric thinking. Key Responsibilities: End-to-End Product Ownership Lead the entire product lifecycle—from ideation and requirement gathering to launch and iterative improvement. Collaborate with cross-functional More ❯

be beneficial, it is not essential. What matters most is your ability to manage products end-to-end, engage stakeholders effectively, and drive results through collaboration and customer-centric thinking. Key Responsibilities: End-to-End Product Ownership Lead the entire product lifecycle—from ideation and requirement gathering to launch and iterative improvement. Collaborate with cross-functional More ❯

be beneficial, it is not essential. What matters most is your ability to manage products end-to-end, engage stakeholders effectively, and drive results through collaboration and customer-centric thinking. Key Responsibilities: End-to-End Product Ownership Lead the entire product lifecycle—from ideation and requirement gathering to launch and iterative improvement. Collaborate with cross-functional More ❯

skilled professional with a passion for cybersecurity and a strong customer-first mindset. 4+ years of experience as a Support Engineer, demonstrating a strong customer-centric approach. Previous experience with Endpoint Security software is required. In-depth SIEM experience, including: A deep understanding of how SIEMs work Experience creating custom collections and data More ❯

Senior Program Manager, Risk and Compliance, AMZL At Amazon, we're driven by a singular mission: to be Earth's most customer-centric company. This commitment propels us to continuously innovate and redefine excellence in the last-mile delivery space. We're pioneering ground breaking products and services that not only meet but exceed customer More ❯

solving and analytical skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You'll Get 24 days annual leave (plus your birthday off!) Increases by 1 day annually after 3 years (up to 3 extra days) Hybrid More ❯

solving and analytical skills. Highly proactive and organised, with the ability to manage competing priorities. Strong collaborator with exceptional communication skills. Results-oriented with a passion for customer-centric marketing. What You'll Get 24 days annual leave (plus your birthday off!) Increases by 1 day annually after 3 years (up to 3 extra days) Hybrid More ❯

About the job At Hopper, we're on a mission to build the most customer-centric travel company on earth-and evolving into Hopper Technology Solutions (HTS), a B2B powerhouse that powers travel for some of the world's largest platforms. Our marketplace and white-label solutions are redefining how travel is booked and paid for More ❯

driven decision-maker who thrives in a collaborative and fast-paced environment. A strong communicator who can effectively work with cross-functional teams and influence stakeholders. A customer-centric problem solver with a passion for delivering exceptional user experiences. What You'll Bring 3+ years of experience in product management, with a track record of launching More ❯

to a Managing Consultant level, or a managing consultant looking for a new challenge. Experience : Background in start-ups, product development, agencies, or management consulting. Experience in customer-centric transformation or strategic propositions. Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance. More ❯

to a Managing Consultant level, or a managing consultant looking for a new challenge. Experience : Background in start-ups, product development, agencies, or management consulting. Experience in customer-centric transformation or strategic propositions. Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance. More ❯

to a Managing Consultant level, or a managing consultant looking for a new challenge. Experience : Background in start-ups, product development, agencies, or management consulting. Experience in customer-centric transformation or strategic propositions. Applied understanding of customer strategy and transformation in retail or SME banking, affluent, health insurance, general insurance, or life insurance. More ❯