1 to 25 of 54 Customer Engagement Jobs in the Midlands

which includes reporting on company-wide data using SQL (via Zoho Analytics) primarily within our CRM (Zoho) to provide valuable insights to drive business decisions such as driving more customer engagement, increasing sales output and optimising marketing strategies. The ideal candidate will possess strong analytical skills, experience with CRM system development (preferably Zoho), and a passion for using More ❯

be responsible for end-to-end project management of CRM and cross-channel digital initiatives that increase our clients' relationships with their customers by working at the intersection of Customer Engagement, Business, Technology, Big Data, and Content. The Associate Director, Program Management position steers small to medium size engagements with growing complexity for a client, or portfolio of More ❯

advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC). The skills you will need: Proficiency in Dynamics CE (Customer Engagement) for Sales and Customer Service Operations. Strong understanding of KingswaySoft for data integration. Demonstrable experience with SQL and SQL Server Integration Services (SSIS) Experience gained in More ❯

Training - Work with internal teams, key users, and external partners to enhance IT performance. What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while … thriving in a collaborative environment. The Successful Applicant What We're Looking For Experience in IT application support, ideally with Microsoft Dynamics 365 Customer Engagement. Knowledge of SAP ERP (preferred). Strong problem-solving & customer focus - You love tackling challenges and delivering top-tier solutions. Initiative & Teamwork - You can work independently while thriving in a collaborative environment. Qualifications More ❯

our team. Based at our Head Office in Digbeth , the successful candidate will drive data-led decision-making across our marketing activities. Using Salesforce Marketing Cloud, focusing on optimising customer segmentation, refining audience selections, and analysing customer behaviours to support personalised, high-performing campaigns. You will also be responsible for delivering actionable insights to enhance customer engagement, retention, and loyalty, while ensuring data accuracy and regulatory compliance. By leveraging customer and marketing performance data, the CRM Insight Analyst plays a key part in supporting commercial growth and helping the business tell a compelling story through data. What you'll do: Apply analytical knowledge and measurement to determine the effectiveness of CRM, Marketing and Business Development … product development pipeline by providing insightful data analytics, models and metrics Support ad-hoc analysis requirements or data requests from key business stakeholders Aid the strategic development of the customer database, integrating new data sources and developing capabilities to meet business objectives Working with the CRM Manager to ensure the database is updated with analytical content to meet the More ❯

Location: Hybrid Hours of work: 37.5 hours per week Reports to: Head of Customer Engagement A bit about us: We started up over 30 years ago, with the aim to make the lives of Manufacturers and Distributors easier and our aim has remained steadfast ever since. We like to think we have come this far because our customers … their business goals and we help our customers succeed because we believe in leading with business objectives, not technology. We take the time to develop an understanding of each customer's business while encouraging and educating them about best-practice processes. We are a Great Place to Work® Excellence in Winner (over numerous years) and by having the right … our people as our most valuable asset, our involvement in Great Place to Work® means we can continuously benchmark and improve our peoples’ experiences to build and sustain great customer experiences. Overall Responsibilities: We are seeking a highly organised and proactive coordinator to support our Customer Engagement Managers. The ideal candidates will play a crucial role in More ❯

on the development of strategic client partnerships via win-win joint value creation initiatives. Metro customers are our bloodline, and we act as a trusted advisor. Conduct must be customer centric, value driven and cross functional to delivery high impact customer engagement through thought leadership and in-depth understanding of the logistics industry. The supply chain development … improvement, improved service and quality by leveraging the portfolio of Metro’s products, services and technology offering. Key Accountabilities and Responsibilities: Concentrate supply chain development efforts in building partnership engagement with assigned customers through joint strategy development, workshops to understand the customer ambitions and needs, as well as the development of tailored value propositions for selling Metro’s … relevant Metro stakeholders for the creation of the detailed solutions proposal (Account management, commercial, operations and technical solutions) -Coordinate sign-off with Metro commercial lead before positioning with the customer -Positioning and discussion of value proposition(s) with Customers, in conjunction with Commercial owner and Key Account Managers. -Ongoing support to Metro stakeholders Commercial and Key Account Manager until More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

of support to the business and all clients in line with the defined service level agreements. You will be highly motivated and a self-starter with a passion for Customer Support who enjoys the thrill of working in a challenging environment. The Company promotes a cohesive working environment, where all employees should be prepared to help and assist with … will be required to work additional and varied hours when needed, and to stay away from home on occasion, with prior notice provided. Job Responsibilities: Strive to achieve defined customer service levels and SLA's, through delivery of effective management of the Customer Support function Track and evaluate service demands and resource patterns to maximise performance Monitor feedback … and perform root cause analysis on recurring issues Build relationships with partners to ensure service levels are met and customer expectations are exceeded Developing customer service policies, procedures and standards Develop and introduce procedures that maximise opportunities with clients Build strong customer relationships and attend customer engagement site visits in line with company strategy Ensure More ❯

your skills are valued, your ideas matter and your development and growth is priority? At HomeLet, we are on a mission.to revolutionise the tenant referencing landscape and create unforgettable customer experiences for all the right reasons. We need talented passionate people who care about customers to make that happen. With over 30 years in the industry, HomeLet is one … growing team. As a Salesforce/HubSpot Analyst, you will be responsible for optimizing our CRM systems, ensuring data accuracy, and leveraging advanced features to improve sales, marketing, and customer service processes. You will work closely with cross-functional teams to analyze and report on CRM performance, implement process improvements, and ensure effective use of Salesforce and HubSpot tools. … insights for leadership and teams. Create and automate reports to track KPIs, lead conversion rates, sales pipeline, and marketing campaign performance. Process Optimization & Support: Collaborate with sales, marketing, and customer service teams to optimize CRM workflows and processes. Provide training and support for internal users to ensure proper usage and maximize the value of Salesforce and HubSpot tools. Stay More ❯

together. From collaborating with cross-functional teams and managing agency relationships, to optimising timelines, budgets, and resourcesyoull be leading the charge on marketing initiatives that directly support brand growth, customer engagement, and revenue generation. What Youll Be Doing: Lead and deliver multiple marketing projects, ensuring they meet objectives on time, on budget, and to brief Translate business strategy More ❯

our team. Based at our Head Office in Digbeth , the successful candidate will support the execution of the CRM strategy by delivering targeted campaigns that meet business objectives and customer needs. You will also be responsible for building and deploying campaigns using Salesforce Marketing Cloud, managing customer segmentation, and monitoring performance to identify opportunities for optimisation. Working under … the direction of the Senior CRM Manager and alongside cross-functional teams, the CRM Executive plays a key role in driving customer retention, loyalty, and incremental revenue through effective CRM activity. What you'll do: Implement CRM campaigns for National Express Coach, Bus, and Transport Solutions, as well as Dublin Express Develop segmented customer journeys and personalised campaigns … based on customer behaviour and preference, to increase engagement, retention, referral and loyalty Write, brief, identify target audiences and execute email campaigns that drive customer engagement, increase retention and loyalty, and generate revenue growth Conduct A/B testing and optimisation to improve campaign performance and customer experience Collaborate with commercial, marketing, product, customer More ❯

future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine eCommerce … by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Digital Support Technician Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live chat Taking full … ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex issues to senior team members (product specialists) and developers by logging support tickets Creating accurate instant set-ups via live chat, sharing articles and creating snippets Enhancing our support centres by identifying when articles need updating and reporting back to More ❯

design specifications, code comments, and release notes) Ensure all software development adheres with company security standards to prevent both internal and external data breaches Candidate Specifications : Proficiency in D365 Customer Engagement (Sales and Customer Service modules) Strong understanding of KingswaySoft Demonstrable experience with SQL and SSIS Proficient in development languages including C#, .NET, and JavaScript Experience working More ❯

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career? Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication … skills, consistently meeting and exceeding customer expectations. Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours About the Company Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine … eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role As a Junior Customer Support Executive Apprentice , you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live More ❯

Junior Customer Support Executive Apprentice Do you have a passion for IT and helping others? Are you ready to turn your passion into a career? Customer Support Executives play a vital role in our future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication … skills, consistently meeting and exceeding customer expectations. Location: Leicester, East Midlands - Office based (1 day WFH after successful training period) Salary: National Apprenticeship Wage Hours: Monday - Friday, a variation of standard office hours About the Company Our client is a leading eCommerce software provider based in Leicester (20 minute walk from train station). Their mission is to reimagine … eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role As a Junior Customer Support Executive Apprentice , you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live More ❯

and Microsoft platforms, identifying private offer opportunities and closing deals. Full Sales Cycle Ownership : Lead opportunities from qualification to contract, collaborating closely with account managers and delivery teams. Vendor Engagement : Build deep relationships with strategic vendors and create co-sell opportunities. Revenue Growth : Meet or exceed gross margin targets while developing a healthy, accurate pipeline using the internal CRM … system. Territory Planning : Strategically identify whitespace and align solutions to customer needs. Product Development Input : Influence solution evolution by highlighting repeatable customer challenges. Cross-Sell Capability : Promote complementary solutions across divisions, adding value and generating wider opportunities. Key Attributes Required: Proven track record in technology sales , preferably with experience in software, public cloud (AWS/Azure), or marketplace … transactions. Strong understanding of complex licensing models and software-based solution sales. Experience in vendor engagement and co-selling models. Background in both commercial and public sector customer engagements. Skilled in CRM pipeline management , with a focus on accuracy and consistency. Demonstrated ability to work collaboratively across teams and balance multiple priorities effectively. Familiarity with marketplace private offers More ❯

and Microsoft platforms, identifying private offer opportunities and closing deals. Full Sales Cycle Ownership : Lead opportunities from qualification to contract, collaborating closely with account managers and delivery teams. Vendor Engagement : Build deep relationships with strategic vendors and create co-sell opportunities. Revenue Growth : Meet or exceed gross margin targets while developing a healthy, accurate pipeline using the internal CRM … system. Territory Planning : Strategically identify whitespace and align solutions to customer needs. Product Development Input : Influence solution evolution by highlighting repeatable customer challenges. Cross-Sell Capability : Promote complementary solutions across divisions, adding value and generating wider opportunities. Key Attributes Required: Proven track record in technology sales , preferably with experience in software, public cloud (AWS/Azure), or marketplace … transactions. Strong understanding of complex licensing models and software-based solution sales. Experience in vendor engagement and co-selling models. Background in both commercial and public sector customer engagements. Skilled in CRM pipeline management , with a focus on accuracy and consistency. Demonstrated ability to work collaboratively across teams and balance multiple priorities effectively. Familiarity with marketplace private offers More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯

Start your tech career as a Digital Device Repair Technician Apprentice! Work with experienced techs to learn hands-on device repair, customer service, and sustainable practices. If you're passionate about technology and eager to gain real-world skills, this is the perfect opportunity to grow in a fast-paced, rewarding industry. Apply now! Role This apprenticeship offers a … technician to gain skills and experience in diagnosing, repairing, and refurbishing a wide variety of digital devices. The successful apprentice will play an integral role in the repair workflow, customer engagement, and sustainable device practices. Key Responsibilities: Device Intake & System Management: Receive devices for repair and log them accurately using a Point of Sale (POS) system to ensure … records of repair stages for each device Sustainability Focus: Refurbish devices to high standards for resale and ensure proper recycling or disposal of items that cannot be economically repaired Customer Interaction: Engage with customers in-store and via social media, providing updates, handling inquiries, and facilitating smooth repair processes Issue Escalation: Communicate challenging repairs or customer issues to More ❯

year, we need someone who can elevate our email strategy and execution to the next level. As an Email Marketing Specialist , youll create and run email campaigns that boost customer engagement and retention. Youll work closely with the marketing and data teams to plan strategies, design and build email templates, and review campaign results to find ways to … sender reputation Conducting A/B testing to optimize email content, plus monitor and analyse the performance of email campaigns using analytics tools and generate channel specific reports. Key engagement with stakeholders to influence campaign decisions Joining the team will offer exposure to an industry leading email solution, supported by upskilling and necessary training on the platform, plus growth More ❯

the entire sales cycle, from lead generation, following up marketing generated leads to closing deals and onboarding new customers Collaborate with internal teams, including marketing and presales, to drive customer engagement Maintain accurate sales pipeline and forecasting in Salesforce CRM Stay up to date with industry trends and competitor activity to refine sales strategies What we are looking More ❯

Consultant) inKainos, you'll be responsible for leading teamsdeveloping high quality solutions on public cloud which delight our customers.As a technical leader on a project, you'll work with customer architects todesign, automate, build and support modern digitalserviceplatforms, advising on estimated effort and technical implications ofuser stories and decisions. It's a fast-paced environment and you'll be … and assisting in their career development. You'll also provide direction and leadership for your colleagues as you solve challenging problems together. • Being Adaptable - You'll mould yourself to customer engagements and stretch to learn new skills as needs arise; through this you'll be supported by talented colleagues across Learning & Development and Architecture. MINIMUM (ESSENTIAL) REQUIREMENTS • Strong verbal More ❯