26 to 50 of 91 Customer Engagement Jobs in the North West

culture, harnessing data to inform strategic business decisions. Your role is to synthesise complex data sets into clear, actionable insights that shape product optimisation, customer engagement, and operational efficiency. Reporting to the Data Analytics and Insights Manager, you will take a lead in data storytelling, influencing the direction … products and services by understanding customer behaviours and market trends. You will foster a collaborative environment where knowledge sharing and continuous improvement are paramount. Your expertise will contribute to the development of a centralised data analytics framework, bridging the gap between technical data analysis and strategic business initiatives. ...

will be responsible for the strategic leadership, growth, and retention of a portfolio of major/strategic accounts . The role owns executive level customer engagement, drives signi ficant revenue growth, provides commercial leadership, and influences long term account strategy to maximise business value for both … customers. Key Responsibilities Strategic Account Leadership Build and d evelop trusted partnerships with executive and board level stakeholders in the assigned accounts Align customer business objectives with Zen's strategic capabilities and values Identify and l ead major account development initiatives and long term transformation opportunities. Own revenue, profitability ...

responsible for delivering the end-to-end omnichannel roadmap across the size? group of brands. You will focus on shaping, developing and delivering the customer experience across web, app and in-store, driving continued growth and strengthening market leadership. You will be accountable for defining, launching and measuring … impact of new customer-facing capabilities across our ecosystem, ensuring a seamless and commercially optimised journey across all touchpoints. In doing so, you will work at the centre of key technology and platform partnerships, bringing best-in-class experiences to size? customers You must be adept at identifying opportunities ...

within a Government or Public Sector organisation. The successful candidate will develop, configure, and enhance Microsoft Power Platform solutions, enabling the modernisation of citizen, customer, and case management services. Working within an agile, multidisciplinary delivery team, the developer will contribute to the design, build, testing, and deployment of scalable … solutions using Dynamics 365 Customer Engagement and the wider Microsoft Power Platform ecosystem. Key Responsibilities Develop and configure solutions Support the migration and transformation of Legacy CRM and case management platforms into modern cloud-based solutions. Build and maintain integrations with internal and external systems using APIs, Azure ...

Head of Oracle Service Delivery Management Locations Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom Head of Oracle Service Delivery Management Lead Customer Success, Service Excellence and Growth Across One of the UK's Largest Oracle Managed Services Practices The Opportunity We're looking for an experienced … Delivery Management function within our Enterprise Applications ASPIRE Managed Services business. Leading a team of Service Delivery Managers, you'll shape service strategy, drive customer success, and help some of our most strategic customers maximise the value of their Oracle investments across SaaS, E‐Business Suite, JD Edwards ...

telephony (UCaaS), automation and AI-powered technologies. You'll work with clients to understand their business objectives before designing solutions that improve efficiency, enhance customer experience and deliver measurable business value. From intelligent call routing and conversational AI to traditional IVR design and cloud telephony implementation, you'll advise … live. You'll be responsible for implementing your own solutions, ensuring projects are delivered accurately through a structured testing process that guarantees a seamless customer experience. You'll also contribute to the evolution of our AI and UCaaS offerings by identifying opportunities for innovation, sharing technical knowledge and supporting ...

teams in Manchester, learn from experienced engineers and gain hands‐on experience with new and upcoming technologies. With opportunities for international travel, direct customer engagement and increasing ownership of technical projects as your experience develops, you will see how your work helps bring emerging automotive applications to life. … automotive OEMs and Tier suppliers evaluate and adopt the next generation of power semiconductor technologies. Working alongside experienced R&D engineers, you will support customer projects from initial product evaluation and proof‐of‐concept through design‐in, debugging and implementation, taking increasing ownership of projects and technical discussions ...

What you will do As a Technical Implementation Engineer, you will support the technical delivery of customer implementations and workplace technology solutions. Working with Technical Specialists and Project teams, you will complete software installations, system configurations, data migrations, troubleshooting activities, and technical support throughout the implementation lifecycle. This role … offers an excellent opportunity to develop expertise in enterprise software, infrastructure technologies, system integrations, and customer-facing technical consulting while contributing to successful customer outcomes. How you will do it Technical Delivery & Support Complete the installation, configuration, and deployment of workplace and employee business software solutions. Troubleshoot software ...

company helps organisations make better-informed decisions, understand performance and identify new opportunities. This isn't a traditional account management role. It combines customer retention and account growth with targeted new business development, giving you ownership of existing client relationships while also opening doors with prospective customers. … play a key role in growing recurring revenue, strengthening customer relationships and identifying new commercial opportunities. The Role You'll take ownership of a portfolio of existing customers, managing relationships throughout the customer lifecycle while developing new business opportunities with carefully targeted organisations. Your responsibilities will include: Managing ...

revenue and growth objectives. Establish and manage to clear goals, performance metrics, to foster a high-performance culture. Provide strategic guidance in deal structuring, customer engagement, and contract negotiations. Promote a collaborative and results-oriented team environment. Customer Growth & New Business Development: Formulate and implement strategies … exceed targets. Proficiency in developing and executing strategic account plans. Strong financial acumen with experience in sales forecasting and financial reporting. Exceptional stakeholder engagement and relationship management skills at senior government levels. Familiarity with Digital Transformation, cloud, data analytics, and AI is advantageous. Additional Information Why join Version ...

established Managed Services business in Middlewich, taking responsibility for the technical team and the delivery of IT support, projects and managed services across its customer base.This is a hands-on leadership position combining people management, service delivery, customer engagement and technical oversight. You’ll report directly … senior escalation point for complex technical issuesRemaining technically involved and providing hands-on escalated support when requiredMaintaining strong standards across tickets, documentation and customer recordsLeading technical discussions with customers around hardware, software and IT projectsWorking alongside senior management to plan future recruitment, training and technical capabilityThe position goes beyond ...

great solutions and make a difference. Ask better questions. Shape better solutions. Help define the future of public transport. How do you turn a customer’s ambition into technology that makes a difference? It starts with understanding the problem, challenging assumptions and bringing the right people into the conversation. … Technology, we’re looking for a Business Analyst who enjoys doing exactly that. You’ll help shape the customer solutions we deliver and influence how our products evolve, connecting the needs of public transport operators with the possibilities of our technology. From the first discovery workshop to the moment ...

nurtured, and development is supported through clear, structured career paths. Our culture is built on trust, collaboration, curiosity, and a shared commitment to delivering customer success. Whether you're an experienced professional or just starting out, you’ll find the freedom to explore ideas, challenge convention, and shape your … . The role of Techno-Functional D365 CE Consultant Deliver excellence in technical/functional solution delivery based on high level designs aligned to customer requirements Take a key delivery role in project implementations, working with functional consultancy colleagues in Technical solution Design Deliver right first-time technical solutions ...

analysing and optimising business processes, portals, and interfaces to align with the digital strategy and product development plans. Responsible for ensuring a seamless customer experience and reducing support costs, the role involves gathering requirements, identifying technology opportunities, and collaborating with stakeholders to translate insights into prioritised business requirements. … Business Analyst also contributes to user experience research, customer journey mapping, and facilitates workshops for effective stakeholder engagement. Strong communication, organisational skills, and a customer-focused mindset are essential, along with prior experience in digital strategy and knowledge of technical and market developments. What will you be doing ...

Solutions Engineer – Retail Technology Adria Solutions is recruiting an AI Solutions Engineer for a software business serving the retail sector. Combining business analysis, customer engagement and hands-on AI coding, this role will suit someone who can understand a customer’s challenge, turn it into clear product … their requirements could translate into practical software. You will work closely with product and engineering colleagues to shape agreed improvements. Key Responsibilities Lead customer discovery sessions and workshops with operational, technical and commercial stakeholders. Understand retail processes, identify challenges and translate customer needs into clear product requirements, user ...

Solutions Engineer – Retail Technology Adria Solutions is recruiting an AI Solutions Engineer for a software business serving the retail sector. Combining business analysis, customer engagement and hands-on AI coding, this role will suit someone who can understand a customer's challenge, turn it into clear product … their requirements could translate into practical software. You will work closely with product and engineering colleagues to shape agreed improvements. Key Responsibilities Lead customer discovery sessions and workshops with operational, technical and commercial stakeholders. Understand retail processes, identify challenges and translate customer needs into clear product requirements, user ...

Very Group is seeking a Lead Solutions Architect to define and govern technology, data, AI and business capability architecture supporting the end-to-end customer lifecycle. Based in the UK, you’ll lead architecture across customer engagement, marketing, personalisation, communications and measurement, reporting to senior stakeholders … drive measurable outcomes. You’ll partner with Product, Engineering, Data, Marketing, and Customer Service to shape capabilities, guide investments and #J-18808-Ljbffr ...

Experience Manage the day-to-day performance, functionality and optimisation of 7 global websites. Improve user journeys, navigation and on-site search to maximise engagement and conversion. Monitor website health, troubleshoot issues and liaise with development teams to implement improvements. Track and report on website performance, conversions and customer engagement metrics. SEO & AI Search Optimisation Own and deliver the organisation's organic search strategy across technical SEO, on-page SEO and content optimisation. Conduct keyword research and identify growth opportunities across core sectors and audiences. Perform regular technical audits covering crawlability, indexing, Core Web Vitals, structured data ...

About the job Company Description My client is an AI-powered customer engagement platform that turns customer conversations into measurable business results. Built on intelligent dialing technology and smart automation, the platform helps teams connect with the right customers at the right time while AI capabilities drive ...

Multiple Locations Compensation: £35,000 - £40,000/year Description Location: Hybrid/Manchester Salary: Competitive Contract: Permanent Focus Group is looking for a customer-focused Cyber Essentials Analyst to join our growing Managed Security Services team. This is an excellent opportunity for a security professional with a strong … customers in achieving and maintaining certification against UK Government-backed security standards. This role offers the perfect blend of technical security expertise, consultancy, and customer engagement, making it ideal for someone who enjoys solving problems and building trusted relationships. Key Responsibilities Working closely with customers, internal engineering teams ...

develop new business opportunities and build relationships across an expanding market. The successful candidate will play an important role in identifying commercial opportunities, developing customer accounts and maximising revenue through new business acquisition and account growth. Offering a competitive basic salary alongside uncapped commission at 10% of gross margin … proven track record in technology sales. The Role Reporting into the commercial team, you will take responsibility for generating new business and developing existing customer relationships across the AWS and cloud services portfolio. You will manage the full sales cycle, from initial prospecting and opportunity qualification through to negotiation ...

Avanade is seeking a Customer Engagement Solution Architect in Manchester to lead the design and delivery of Dynamics 365 CE and Power Platform solutions. You will translate business needs into scalable architectures, guide integrations, and ensure governance and security across deployments. You will collaborate with clients, business stakeholders ...

secure B2B revenue opportunities for a broadband organization expanding its portfolio of business services and strategic partnerships. This role is responsible for leading customer engagement across the full sales lifecycle and working closely with the Principal Network Architect, TechOps, and Finance teams to shape commercially viable and technically … negotiations, and market insight. This is a hands-on commercial role that requires strong stakeholder management, structured opportunity tracking, and the ability to translate customer needs into clear, practical solutions aligned with network capabilities and business strategy. What You Will Do? Identify and develop new B2B opportunities that support ...

department this role sits in We’re passionate about delivering brilliant marketing and communications for our in‐house brands and our partners. We are customer obsessed and aim to add value to all our customers with every communication or campaign. Our team is a diverse mix of talented marketers … deliver marketing campaigns that support business growth, strengthen our brands and create content that demystifies complex products and services, all while putting the customer at the heart of everything you do. Tasks & responsibilities include: Supporting the development and delivery of our employer brand across both internal and external channels ...

Senior Account Executive About Comm100 Comm100 is an award-winning digital customer engagement platform, enabling organizations to better engage, convert, and support their customers online. Established in 2009, Comm100 serves over 10,000 clients globally including HP, Rackspace, Government of Canada, Google, Stanford University and many more. … Role: We are looking for a passionate, motivated Sr. Account Executive to expand our reach in the iGaming vertical with our AI-powered engagement solutions. As a Sr. Account Executive, you'll drive new business, leveraging your SaaS sales expertise to showcase Comm100's digital engagement solutions ...