1 to 25 of 30 Customer Engagement Jobs in the City of London

SVP Data & Insights Contract: 6 months FTC Location: London/Hybrid (3 days a week) About Reward Founded in 2001, Reward is an industry leader transforming the world of customer engagement and commerce media. Operating in 15 countries across Europe, Middle East and Asia, Reward’s cloud-based API platform integrates content, advertising, and commerce to deliver exceptional … experiences for consumers resulting in increased customer engagement, retention, and overall satisfaction. Reward’s Loyalty-tech platform is behind many award-winning bank loyalty programmes seen today from brands such as Visa, NatWest Group, Barclays, and First Abu Dhabi Bank to name a few. Reward also works with the world’s largest retailers such as McDonald’s, eBay … and insights, the Reward platform provides a comprehensive view of consumer behaviour, empowering retailers to target marketing messages more effectively, resulting in independently verified sales uplift and long-term customer lifetime value. Beyond bridging the gap between content and commerce, Reward is a purpose driven business. Their mission is to make everyday spending more rewarding. During the last More ❯

fashion. Next up for this global powerhouse is to continue expanding their eCommerce team with a Digital Analytics Manager who will ensure digital performance insights drive growth, efficiency and customer engagement. The Role This role requires a balance of strategic thinking and hands-on execution as you lead a team to drive data-informed decision making across their eCommerce … and marketplace businesses. You will work cross-functionally with teams in Digital, Marketing, IT and Technology to optimise user experience and maximise revenue opportunites by understanding customer behaviour, site performance, audience attributes and segmentation as well as financial/business metrics. As well as site metrics, this role is very focused on business insights meaning financial/planning/… making. - Reporting - Design, build and deploy BI solutions to all key stakeholders, as well as identifying opportunities for improvement in current reporting methods. - Digital & Web Analytics - Oversee website and customer journey analytics while working closely with internal teams to improve digital performance - Marketplace & eCommerce Data Insights - Partner with stakeholders to track and optimise sales performance, channel attribution and profitability. More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About the Team: The Customer Engagement team acts as a centre of excellence for the LexisNexis® RiskNarrative® product, responsible for delivering Strategic Engagement Services to customers throughout their lifecycle. RiskNarrative brings powerful automation under total control, uniting fraud detection, financial crime … prevention, compliance and risk management across the entire customer lifecycle for our customers. About the Role: You will support the ongoing management and optimisation of existing customers of RiskNarrative. You will be responsible for the coordination and delivery of technical and operational activity. This involves working cross functionally with Sales, Product Management, Software Engineering, Professional Services and Support. Responsibilities More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish very good relationships with key stakeholders. About the Role : As a Senior Engagement Manager, you’ll work on an ongoing basis with our … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team: The team drives customer engagement at executive levels, working closely with our clients to establish long term relationships with key stakeholders. About the Role: As an Engagement Manager, you’ll work on an ongoing basis with our clients … of audiences, from executives to business owners, and maintain your position as a trusted advisor by constantly keeping your finger on the pulse of the customer. You will manage customer accounts post implementation acting as a fraud SME delivering on strategic road maps and projects. Responsibilities: Showing a good understanding of fraud and risk management, relating it to products More ❯

of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti-Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and … Customer Data Management. You can learn more about LexisNexis Risk at the link below, risk.lexisnexis.com About our Team : The team drives customer engagement at executive levels, working closely with our clients to establish strong relationships with key stakeholders. About the Role : You will manage customer accounts post implementation acting as a fraud SME delivering on strategic … road maps and projects. Responsibilities : Showing a good understanding of fraud and risk management, relating it to products and service within the firm Understanding customer use cases and requirements and in turn apply best practices to deliver customer road maps Developing and delivering fraud strategies, providing solution training and transfer of knowledge Demonstrating a very good knowledge of More ❯

ways to get work done. There’s another option. Freshworks. With a fresh vision for how the world works. At Freshworks, we build uncomplicated service software that delivers exceptional customer and employee experiences. Our enterprise-grade solutions are powerful, yet easy to use, and quick to deliver results. Our people-first approach to AI eliminates friction, making employees more … effective and organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks’ customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around the world. Fresh vision. Real impact. Come build it with … resources and materials to facilitate the expansion of our processes across various industries and regions. We are seeking a highly skilled and experienced Principal/Enterprise IT Project Manager (Customer Engagement) to join our SaaS Professional Services Team . The ideal candidate will have a proven track record of successfully managing complex enterprise-level projects within the SaaS More ❯

to work for our global pharmaceutical client located in Moorgate, London. This role will support our efforts in forecasting, market research, analytics, and insights, with a specific focus on customer engagement. The successful candidate will play a key role in deploying a regional Core Europe and Canada (CER) tool into the UK market, ensuring alignment with stakeholders within and … onsite in Moorgate 2 days per week. Our client offers: Hands-on experience in a dynamic and innovative environment. Opportunity to work on impact projects with a focus on customer engagement. Mentorship and guidance from experienced professionals. Exposure to the Human Health Digital, Data & Analytics organisation. Role Functions: Assist in the deployment of the regional customer engagement tool into the UK market. Collaborate with stakeholders within and above the market to ensure alignment. Provide analytical support on customer engagement topics, including face-to-face interactions, email metrics, and website analytics. Contribute to the development of strategies and recommendations based on data analysis. Work closely with the UK Data & Analytics team and the broader CER More ❯

team. The GST brings together four key disciplines to build brands and shape the healthcare environment from as early as pipeline development through to loss of exclusivity: Medical Strategy, Engagement Strategy, Brand Strategy, and Medical Consulting. This role sits with the Engagement Strategy team and our European Hub. About the Position Title: Senior Engagement (Digital) Strategist Reports … to: Head of Engagement Strategy Location : Can be based either in our London or Manchester office (hybrid) Where you shine As Senior Engagement Strategist, you will quarterback a human-centered approach to translating human empathy and an understanding of the world into meaningful and impactful experiences. We work to anticipate emerging opportunities at the intersection of people, culture … technology and business, identifying where to play and how to win for our clients. As Senior Engagement Strategist, you will lead by understanding the root of client business challenges, framing problems in unexpected ways, and providing inspiration and clarity through thought leadership. Engagement strategy is core to the VML Health strategy capabilit, providing leadership across strategy, and innovation More ❯

of Ecommerce & Digital Position Overview : We are seeking a highly motivated and experienced CRM/Email and Loyalty Lead to join our dynamic marketing team. This role involves managing customer relationship management (CRM) strategies, email marketing campaigns, and loyalty programs to enhance customer engagement, retention, and overall brand experience. The ideal candidate will be results-driven, with … a strong understanding of CRM tools, data analysis, and customer-centric marketing. Key Responsibilities : CRM Management : Develop and execute CRM strategies to enhance customer engagement, increase retention, and drive long-term loyalty. Segment and target customer groups based on behaviour, preferences, and demographics. Manage and optimize CRM software and platforms to ensure seamless integration with marketing … nurture leads. Track performance metrics, analyse results, and optimize future campaigns based on data-driven insights. Loyalty Programs : Plan, implement, and oversee the company’s loyalty programs to increase customer retention and drive repeat business. Monitor and assess the success of loyalty initiatives, making recommendations for improvement. Coordinate with cross-functional teams to ensure loyalty initiatives align with overall More ❯

Provider in the M+E space As the Head of Engineering, you will be responsible for overseeing the technical operations of managed cloud services, ensuring high- quality delivery and exceptional customer experiences. You will lead a team of skilled DevOps and Cloud Systems Engineers, manage escalations and complex situations, and collaborate with cross-functional teams to continuously improve the service … and refine DevOps best practices, automation, and CI/CD pipelines to enhance service delivery. Own resource management and planning to ensure suitable capacity to deal with workload fluctuations. Customer Engagement & Escalation Management: Overseeing project-based engineering and ensuring the highest quality of work across your staff, when executing change requests for existing customers or large-scale Professional … Services cloud projects. Act as the technical escalation point for complex customer issues, ensuring timely and effective solution. Collaborate with Customer Success and Support teams to communicate with senior customer stakeholders, manage expectations, and maintain strong customer relationships. Provide proactive communication and updates to customers on service issues and remediation plans. Strategic Collaboration & Innovation: Work closely More ❯

business, with full ownership of the D2C P&L. This is a pivotal leadership role, driving the entire digital ecosystem for Cowshed, with responsibility for online sales, performance marketing, customer experience, CRM, and digital brand storytelling. You’ll be a strategic thinker with strong commercial instincts, ready to shape and deliver a digital strategy that drives growth and deepens … someone who can flex between big-picture thinking and detail, who knows how to optimise performance, and who cares about both the commercial impact and the quality of the customer experience. We want someone on a C-suite trajectory, with the vision, leadership, and breadth of capability to match - and the practical, operational mindset to back it up. You … to wider business strategy and decision-making. Instill a test-learn-iterate culture with performance at its core. AI & Tech-Enabled Execution Leverage AI tools across marketing, operations, and customer service to unlock efficiency and speed. Use AI to scale content creation (video, static, UGC-style) across channels. Champion technology as a competitive advantage in a traditionally analogue industry. More ❯

We are seeking an experienced VP Neo Program Engagement to lead our customer engagement strategy, ensuring our clients maximize the value of our solutions across both core systems and e-cargo products. This role will be instrumental in guiding customers through their digital transformation journey , fostering long-term relationships, and expanding CHAMP’s market reach. Role Overview … Reporting to the Chief Commercial Officer, the VP Customer Engagement will play a vital role in both customer retention and acquisition, building stronger relationships with existing clients and identifying promising new customers. Over the next five years, a key focus will be supporting our customers' transition to modern solutions, expertly managing the migration from Cargospot Classic to … Cargospotneo. This crucial responsibility will be integrated into a broader customer-centric strategy to maximize the value businesses derive from CHAMP’s technology, including our core system offerings and e-cargo solutions. Position type: Permanent Location: London, UK, Luxembourg. Other countries may be considered for the right profile. Deadline to submit applications: 25 July 2025 Key Responsibilities Establish and More ❯

JP Morgan), Termgrid is at the forefront of innovation in one of the most critical parts of the global economy. We’re seeking our first Community Specialist to drive engagement, growth, and brand affinity across Termgrid’s expanding user base. This role is designed for someone who is creative and thrives on building authentic relationships, celebrating customer successes … community of users and brand advocates to strengthen relationships, increase adoption, and expand reach. Collaborate with Sales, Marketing, and Product teams to design and execute campaigns that drive user engagement, generate leads, and celebrate customer milestones. Serve as the voice of the user within Termgrid, surfacing feedback, ideas, and insights that shape product direction and customer experience. … Providence Equity — led by seasoned founders who understand the industry deeply. Details Job Title: Community Manager Location: London Reports To: VP of Marketing What You’ll Do Own community engagement strategy across digital platforms (email campaigns, webinars, social channels) and in-person events. Celebrate user milestones through targeted campaigns, highlighting key achievements and use cases within the community. Collaborate More ❯

full responsibility for the evolution of the product. You’ll work as part of the team to develop new features and build the product roadmap to create an exceptional customer experience and drive revenue growth. You’ll have a dedicated technical development team to scope, build, and deliver your product. You’ll have a strong focus on customer engagement and data-driven decision-making as well developing a great knowledge of this market. You’ll optimise the product for both short and long-term growth. Key Responsibilities Product Strategy & Roadmap (45%) Generate new ideas for product features Define and own the product roadmap Prioritise development initiatives based on customer insights, data, and business goals. Have … business objectives. Test and refine releases to maintain the highest standards of quality and usability. User Experience & Data-Driven Decision Making (30%) Develop insights and new ideas Champion the customer experience, leveraging UX best practices to improve engagement and retention. Use data and analytics to identify opportunities for optimisation. Balance commercial objectives with user needs to drive sustainable More ❯

Digital Channels - a newly created, strategic leadership role reporting directly to the CEO. This is an exciting opportunity to play a central role in shaping the bank’s digital customer experience and long-term transformation roadmap. About the Role As Head of Digital Channels, you will lead the definition and execution of the bank’s digital strategy across all … customer-facing platforms. You’ll be responsible for delivering a modern, secure, and seamless experience across digital banking channels, including web and mobile, as well as core systems linked to customer engagement, onboarding, trade finance, and CRM. This is a high-impact, cross-functional role that will see you working closely with senior leadership, product, technology, and … operations teams. You’ll balance innovation and efficiency while ensuring customer journeys are seamless, secure, and aligned with regulatory standards. Key Responsibilities Develop and implement the digital channels strategy in line with business goals Own the end-to-end customer journey across key digital platforms Drive continuous improvement and innovation in digital product delivery Oversee platform performance and More ❯

Choo. Their products include tax-free shopping, smart data and intelligence, marketing and sales, POS technology and payment solutions. The role The Associate Product Manager (APM) will join the Customer Engagement team and collaborate closely with Product Managers to oversee the strategy & development of new features for our client’s consumer-facing native iOS & Android app. The focus … execution of A/B and MVT optimise product performance. Collaborate with the Data team on app analytics to identify new areas of focus. Support Product Managers with providing customer engagement data to local markets for business reviews. Collaborate with local markets to understand website traffic and identify customer pain points. Work closely with your Technical Product More ❯

in AI-driven solutions and smart marketing tools that help businesses grow, scale, and stay ahead of the competition. Based in London, our mission is to simplify operations, boost customer engagement, and increase revenue through intelligent automation and human-AI synergy. Role Description This is a commison based remote role for a Cold Caller/Appointment Setter which More ❯

and is looking for a Senior Data Scientist to help drive data-driven decision-making. This is a great opportunity to work on high-impact projects that directly influence customer engagement, marketing effectiveness, and business growth. The Role As a Senior Data Scientist, you will: Develop and deploy predictive models to enhance customer targeting and engagement. Work … on churn prediction to help improve customer retention strategies. Apply customer segmentation techniques to optimise marketing campaigns. Build marketing attribution models to measure and improve campaign performance. Collaborate with stakeholders across the business to translate insights into actionable strategies. Your Skills & Experience We’re looking for a Data Scientist with: Strong experience in predictive modeling, customer analytics More ❯

000+ 👔 Interview Process : 2–3 stages 💸 Salary : Up to £60k 👨‍💻 Key Criteria : 🚨 PLEASE READ BEFORE APPLYING 🚨 ✅ You have solid product management or product ownership experience, particularly within marketing or engagement platforms (e.g., CRM, attribution, or self-service tools) ✅ Confident working with cross-functional teams—marketing, data, engineering—to shape roadmaps, manage technical platforms, and roll out A/B … testing strategies ✅ Comfortable using tools like Braze, Wordpress, and analytics platforms to drive platform improvements and customer engagement Please note: Sponsorship is not available for this role. More ❯

avios.com and our Avios App. We know that creating engaging and effective content in our channels and through our proprietary products is a key part of building a great customer experience and ultimately driving business value. As we expand our owned channels, we’re looking for someone to set and execute on a strategy for using content to drive … search-engine and app-store optimisation, product conversion and long-term customer engagement, in line with our ambition to build the world’s best loyalty website and App. What you’ll be doing You will lead a team consisting of 1 permanent Content Manager and 2 contract content roles You will resource, develop and lead our Content team … product priorities, marketing plans and your wider content strategy You will work with marketing to ensure we’re using a consistent tone of voice and messaging across our digital customer touchpoints You will prioritise content work to ensure resource capacity is focussed on the highest value output, communicating with stakeholders to ensure transparency You will work with relevant Data More ❯

SaaS providers, create seamless, personalised journeys across web, mobile, sales, and support channels. We work with both consumer and B2B businesses to make subscribing easier, more flexible, and more customer-centric. We are looking for a motivated Junior Product Manager to join our Product team, focused on improving our products for our current customers. You’ll report directly to … top business angels from Episode 1 and Crane VC. Our customers include The Economist, Opentext, and Which?. The role You will support the senior product manager by translating customer insights and requirements into clear, actionable tasks for our development team, ensuring smooth day-to-day product operations and impactful feature delivery. Key responsibilities: Customer engagement : Speak … work with them to scope their specific requests into change requests, statements of work, or tickets for the development team. Detailed requirement writing: Create thorough acceptance criteria based on customer requests, mockups, or internal discovery documents, ensuring that user experience and edge cases are well thought out. Cross-functional collaboration: Work with engineering, solutions, support, QA, and our other More ❯

ensure that the agreed deliverables in terms of time| cost and quality are met. To support business development activities to source further business from the existing client. To ensure customer engagement/satisfaction and referenceability. To guide, manage, develop and engage the team To anchor process improvement/compliance and other organizational initiatives Lead end-to-end program More ❯

YOLO, Python, OpenCV, and model behavior. Supporting pre-sales efforts by participating in technical discovery calls and helping shape proposals and SLAs. Serving as a key technical advisor during customer engagements, ensuring successful integration and continued satisfaction. Interfacing with Sales, Marketing, Engineering, and Product teams to advocate for customer needs and influence roadmap priorities. Acting as a strategic … technical advisor to clients, shaping computer vision solutions that drive tangible business outcomes. Representing Ultralytics at conferences, webinars, and customer events while contributing to technical blog posts and educational materials. Your strategic vision and technical expertise will be essential in supporting Ultralytics' mission of delivering top-tier machine learning tools and models like YOLO11 to the community. 🛠️ Skills and More ❯

a natural self-starter, it is also important that the candidate can work as part of a team across a range of disciplines. Working with a team of data, customer experience and customer engagement specialists, they will be responsible for developing, proposing and delivering data projects for existing clients. We are looking for someone with strong experience … developing end to end data strategies to drive customer engagement experience, with an inquisitive mind and an eye for detail. They need to have the ability to know when to bring in other data specialists, be it analysts, channel specialists or technical experts. We are a small team who are passionate about data within a large creative agency … development of a loyalty program in 2026. Key deliverables include: Development of in-flight and post campaign performance on an existing live pilot campaign. Collaborate with the analyst and customer strategy team to build a business case to enable scenario planning of future CRM strategies. Develop a data strategy to power a H2 customer first CRM program. Develop More ❯