1 to 25 of 36 Customer Engagement Jobs in the Midlands

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

REED Technology are working with a client who are seeking an experienced MarTech Architect to play a key role in shaping the future of customer engagement, personalisation and AI-enabled marketing capabilities within a large-scale consumer-facing environment. This is an opportunity to work at the intersection … marketing, data, technology and customer experience , helping define and deliver solutions that enable smarter, more personalised customer interactions across multiple channels. Key responsibilities Defining architecture solutions across Marketing Technology ecosystems Evaluating existing customer engagement, marketing and data platforms Supporting technology assessments, vendor evaluations and RFP processes ...

flexible for the right candidate) My client is seeking an experienced Solution Architect to support a major business transformation programme spanning customer engagement, digital experience, data and AI-driven capabilities. This is a strategic role focused on shaping future technology solutions, evaluating new platforms and ensuring technology investments … technology teams, you'll define architecture, support vendor selection and provide governance throughout delivery. Key Responsibilities: Define end-to-end solution architectures across customer, digital and data domains. Support technology selection, product evaluation and vendor engagement. Translate business requirements into scalable, pragmatic technology solutions. Produce architecture roadmaps, designs ...

Customer Account Manager Location: Derbyshire (Office-based with occasional UK travel) Salary: 40-50K + Benefits We're working with a growing UK technology company operating within the defence and national security sector. Following continued growth, they're looking to appoint their first dedicated Customer Account Manager. … This is a newly created position that offers the opportunity to build and shape how customer relationships are managed across the business. Working closely with the Commercial Director, you'll become the trusted point of contact for a portfolio of key customers, ensuring they're supported throughout their journey ...

most importantly, consider Open GI to be an inclusive, fun and fulfilling place to work. An overview of the role As the Head of Customer Activation, you will lead and develop a high performing Customer Activation function comprising the Implementation, Data Migration, and Programme & Project Management teams. … high standard. This includes embedding risk management, resource planning, governance, and quality assurance across all activation activities. Your key responsibilities Define and deliver the Customer Activation strategy in alignment with Open GI’s organisational goals and customer vision. Promote quality advocacy in project management, consultancy and training across ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...

truly rewarding, join us. Because when we achieve together, customers and communities thrive. Work for Orbit. Believe in people. The role As our Customer Involvement & Influence Manager, you’ll lead our customer influence team who will develop a deep understanding of our customers’ and their expectations … future. By designing and delivering an innovative programme of engagement and long-term modelling, you will enable us to proactively respond to future opportunities or challenges, embedding a customer first mindset that influences our future strategy and decision making. This is an agile working role and will ...

cyber security solutions. A growing software business developing compliance and contractor management platforms used by major organisations across the UK and Europe. With 100+ customer sites and ambitious growth plans, this is an opportunity to play a key role in a business that's expanding fast. The Opportunity This … more than a typical sales support role. Working closely with the Sales Director, technical teams and software specialists, you'll support the entire customer journey—from enquiries and quotations through to renewals, customer engagement and account growth. As the business becomes more customer-focused ...

demonstrated, and ultimately delivered into operational use. This is a genuinely strategic role where you'll sit at the intersection of architecture, systems engineering, customer engagement, and innovation. Rather than focusing on a single programme, you'll work across a portfolio of defence experimentation and demonstration activities, helping … challenges, helping customers adopt emerging capabilities in ways that deliver real value rather than simply following the latest trends. This is also a highly customer-facing role. You'll build relationships with senior stakeholders across the MOD, Strategic Command, DE&S, Dstl, NATO organisations, allied nations, and industry partners ...

Lifecycle Management (PLM) software. Position Overview As an Enterprise Architect supporting the Marine Design solutions portfolio, you will provide senior architectural leadership across major customer programmes. You will own the end-to-end architecture, ensuring customer strategy, digital transformation goals and Siemens solutions remain aligned. A key part … role is to de-risk the solution by focusing on customer value, technical fit, programme dependencies and future product alignment. Working with customer stakeholders, Business Development, Solution Architects, PMO and delivery teams, you will define the architectural vision, shape long‐term roadmaps and ensure delivery stays aligned ...

Business Systems Manager - Customer and Commerce OVERVIEW: This role exists to provide leadership and strategic thinking across our customer and commerce technology ecosystem — spanning ecommerce, retail, martech, customer support, and payments. The Business Systems Manager owns the platforms that power how Gymshark sells, markets to, and supports … portfolio. Providing concise reporting and analytics to aid improvement identification of new opportunities or risks. Owning the end‐to‐end management of Gymshark’s customer and commerce technology portfolio, including ecommerce (Shopify), website, Point of Sale (POS), Inventory Management, online & in store payment methods martech (Braze, mParticle, Bazaarvoice & others ...

from you) Key Know How: Proven experience as a Product Owner or Application Analyst for Microsoft Dynamics 365 (Finance and Operations and/or Customer Engagement) or comparable Enterprise Resource Planning (ERP)/Customer Relationship Management (CRM) systems within fast-paced or complex supply chain environments Knowledge ...

company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach, they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. Key Responsibilities … Customer facing, increasing understanding of our products and solutions through customer meetings, demonstrations and providing thought leadership content Supporting early stage customer engagement with technical expertise Translating requirements into clear, realistic solution approaches Working alongside business development to shape opportunities Identifying technical risks, dependencies and constraints ...

offer real opportunities to learn, grow and shape your career. With roles spanning Commercial, Buying, Merchandising, Design and Supply Chain, through to Digital, Operations, Customer Experience, Marketing, and People and Transformation , you will work with brilliant colleagues and directly shape how we serve our customers every day. From enabling … customers are able to successfully complete their full shopping mission. You will collaborate with stakeholders across the business, using insight and analysis to deliver customer focused initiatives that drive multiple metrics, including sales, conversion, customer engagement and digital participation. Review daily performance and take clear actions ...

data and analytics. Salary : Up to £35k Hybrid : 1 day a week working from home Role Overview Campaign performance analysis - Analyse campaign and customer performance data, producing meaningful insights around ROI, customer engagement and overall campaign effectiveness. Power BI reporting - Build, develop and maintain interactive Power ...

Location: Hybrid with flexible base location London: £70,398 to £87,998 per annum National: £64,043 to £80,054 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Salaries are ...

Senior Service Transition Manager is responsible for leading and overseeing the successful transition of IT services and solutions for a primary, high priority customer, may also provide transition leadership for other key customers or strategic initiatives as required. The role ensures that all service transition activities, including planning, coordination … handover, minimal disruption, and stable live services from day one. Service Transition Leadership Act as the lead authority for service transition for a primary customer, with responsibility to support additional key customers or programmes where required. Oversee the full transition lifecycle from initiation through to operational acceptance. Develop ...

consistent brand messaging across all channels Digital Marketing & Website Management Manage website content, landing pages and digital updates Support social media activity and online engagement Improve digital visibility and campaign performance Website design and coding experience (HTML/CSS or similar) is desirable Design & Video Content Produce marketing materials … maximise opportunities Track campaign performance within CRM systems Email Marketing & Collateral Create email campaigns and marketing templates Produce presentations, brochures and digital assets Support customer engagement activity Events & Exhibitions Attend UK-wide events, exhibitions and demonstrations Support planning, setup and post-event follow-up Capture content during events ...

infrastructure We're looking for a hands-on Cloud Platform Engineer to join a growing technical consultancy delivering secure cloud and infrastructure solutions across customer environments. This role would suit an experienced Cloud, DevOps, Platform or Infrastructure Engineer who enjoys building and supporting technical environments but also wants greater … involvement in solution design, customer engagement and architecture. You'll work closely with senior consultants, architects and customer teams to build cloud platforms, automate infrastructure and contribute to secure, practical technical solutions. You do not need to be an established Solutions Architect, but you should be comfortable ...

close Follow up quotes and leads to maximise conversion rates Maintain regular contact with prospects to progress deals Meet and exceed individual revenue targets Customer Engagement Confidently engage decision makers via phone, email and online channels Understand customer needs and position appropriate solutions (full training provided) Build ...

Type: Full-time, Permanent This is an exciting opportunity to join a fast-growing, award-winning technology business that has developed a market-leading, customer-centric solution used by over 5,000 automotive retailers across the UK. Covering the East of England, you'll play a key role … innovative solution that delivers real value to customers. This is a fully remote role, with approximately two days per week spent visiting customer sites and one day per month attending the company's head office for the monthly sales meeting. Key Responsibilities Develop and maintain strong relationships with existing ...

following. Your duties and responsibilities in this role will consist of: Our Internal CAD CAM modules. Software Installation. Solutions for questions, both direct customer engagement and offline through our support systems. Researching and documenting solutions. Creating and configuring machine parameters. Training Information communications technician Level 3 (A level … configure relevant software and hardware as appropriate. For example, mobile apps, printers, projectors, scanners and cameras. Address IT issues by prioritising in response to customer service level agreements. Administer security access requirements and permissions for stakeholders escalating as necessary. For example, password resets. Support the roll-out of upgrades ...

teams, you'll become the voice of the DACH market, helping our client to understand customers, identify opportunities and execute activities that generate awareness, engagement and revenue. We're looking for someone who enjoys taking ownership, building relationships and turning ideas into action in a fast-paced, growing business. … Responsibilities: Develop a strong understanding of the DACH market, including customer needs, competitors and market opportunities. Help shape and deliver regional growth plans. Act as the key point of contact for DACH within the business. Work with the global Marketing team to localise campaigns and content for the DACH ...

Technical Sales Engineer to develop business opportunities and support customers across the UK and Ireland. This role combines consultative technical sales with hands-on customer engagement and offers the opportunity to work with world-class surface metrology instrumentation at the forefront of engineering measurement technology. Whats on Offer … convert new business opportunities across the UK and Ireland Manage and grow relationships with existing customers Conduct technical presentations, demonstrations and consultations Understand customer applications and recommend appropriate metrology solutions Prepare quotations, proposals and technical documentation Manage the complete sales process from initial enquiry to successful order completion Work ...

Location: Hybrid with flexible base location London: £70,398 to £87,998 per annum National: £64,043 to £80,054 per annum Hours: 36 hours per week - flexible options considered Contract Type: Permanent Salaries are ...