22 of 22 Customer Engagement Jobs in the Midlands

Customer Success Manager Role Overview The Customer Success Manager will be responsible for the management and execution of customer engagement strategies within our client's organisations. The role focuses on enhancing customer satisfaction and retention, and the individual will report to the Head of Customer Success. Key Responsibilities Manage the daily operations of the … customer success team. Ensure timely completion of customer onboarding processes, meeting set quality standards. Work closely with cross-functional teams to implement customer feedback strategies and improve service delivery. Track and report on customer satisfaction metrics and project progress to senior management. Ensure compliance with industry standards and internal policies related to customer service. Assist … in the development and implementation of process improvements to enhance customer experience. Qualifications & Experience Minimum of 2 years of experience in a customer success or account management role in technology Experience with customer relationship management (CRM) systems and tools. Knowledge of customer success best practices and strategies. At Gleeson Recruitment Group, we embrace inclusivity and welcome More ❯

Microsoft Dynamics Developer/Microsoft Dynamics 365/MSD365/D365/CRM/Senior Developer/Dynamics CE/Customer Engagement/Sales/Customer/Consultant/SQL/SSIS/Stakeholder Management/Hybrid Remote/Warwickshire/Permanent role £50,000 – 65,000 + 17.5% bonus + Benefits. One of our leading clients … quality standards Evaluate, review, and provide expert advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC) Experience: Dynamics CE (Customer Engagement) for Sales and Customer Service Operations KingswaySoft for data integration SQL and SQL Server Integration Services (SSIS) Experience gained in and ability to debug plug-ins More ❯

Microsoft Dynamics Developer/Microsoft Dynamics 365/MSD365/D365/CRM/Senior Developer/Dynamics CE/Customer Engagement/Sales/Customer/Consultant/SQL/SSIS/Stakeholder Management/Hybrid Remote/Warwickshire/Permanent role £50,000 – 65,000 + 17.5% bonus + Benefits. One of our leading clients … quality standards Evaluate, review, and provide expert advice on programming methods, tools, and standards, contributing to the evolution of the Secure Software Development Life Cycle (SSDLC) Experience: Dynamics CE (Customer Engagement) for Sales and Customer Service Operations KingswaySoft for data integration SQL and SQL Server Integration Services (SSIS) Experience gained in and ability to debug plug-ins More ❯

Customer Selections and Analytics Team Lead Location: Midlands - Hybrid (1 day per week in office) | Salary: Up to £60,000 + 17.5% bonus | Start Date: ASAP The Company A highly trusted UK mutual organisation and leading provider of general insurance and financial services. With a reputation built on customer satisfaction and mutual values, this business consistently ranks among … the top UK companies for customer experience and employee engagement. This role sits within the Customer Intelligence division, driving data-driven marketing and customer engagement strategies across all service lines. The team operates in a collaborative environment with exposure to senior stakeholders and high-impact projects. The Role As Customer Selections and Analytics Team Lead … you'll lead the planning and delivery of all customer selections and campaign evaluation activities. You'll manage a team of six SQL specialists who build automated processes for multi-channel campaigns, ensuring timely delivery of high-quality outputs. This is a hands-on leadership role with strong stakeholder management focus. You'll work across Financial Services, Personal Lines More ❯

promoting collaboration and best practices throughout the process. Your skills Proven track record of managing multiple concurrent ERP implementation projects; Strong written and verbal communication across all levels of customer engagement; Team Player with a can-do attitude willing to take on challenges to get the job done; Good commercial acumen understanding the balance between profitable customer engagement and the need to deliver customer value More ❯

working Salary up to £65,000 Dynamics 365 CE Developer required for a leading client in Burton Upon Trent to design, develop, and implement solutions within the Dynamics 365 Customer Engagement (CE) platform. The role includes customising entities, plugins, workflows, and integrations to enhance CRM operations and meet business needs. Responsibilities also involve collaborating with cross-functional teams … The developer is expected to stay current with Dynamics 365 CE advancements to maintain system performance and data integrity. Key skills and responsibilities, Design, develop, and customize Dynamics 365 Customer Engagement (CE) solutions, including plugins, workflows, and integrations to meet business requirements. Collaborate with analysts to gather and document detailed technical specifications. Develop and deploy Power Platform solutions More ❯

Company Description Version 1 has celebrated over 28 years in Technology Services and continues to be trusted by global brands to deliver solutions that drive customer success. Our expertise enables our customers to navigate the rapidly changing Digital-First world we live in. We foster strong partnerships with leading technology giants including Microsoft, AWS, Oracle, Red Hat, OutSystems, and … of the fastest-growing technology services leaders in Europe. The Digital Advisor will be pivotal to building on our existing public sector offerings and driving continued growth through focused customer engagement and proposition creation for this, the largest and most successful industry vertical Version 1 serves today. This role sits within our Commercial team, working closely with the … both our customers and Version 1. We will do this through strategic offering-aligned communities, clear differentiated propositions and capabilities, increased focus with key partners, and enhanced focus on customer innovation. As part of our ambitious growth plans for Version 1 in the UK, Ireland and beyond, we are looking to hire market-leading advisory talent. The Digital Advisor More ❯

Sprinklr Implementation Consultant Location: Nottingham (onsite) Role Type: Contracting The Role As a Sprinklr Implementation Consultant, you will play a pivotal role in delivering enterprise-grade customer experience solutions for a major client within a fast-moving industry sector. You will work with cutting-edge cloud technologies, helping the organisation optimise customer engagement, streamline omnichannel communication, and … with Sprinklr Modern Care enhancements, best practices, and platform capabilities. Your Profile Essential Skills and Experience (Up to 10, streamlined and non-repetitive) 10+ years of experience in enterprise customer service software deployment and configuration. Expert proficiency in Sprinklr Modern Care (or similar CCaaS platforms such as Genesys, NICE, Avaya). Strong scripting and development skills (HTML, JavaScript, SQL … CSS). Proven experience integrating Sprinklr with CRM, ticketing, and marketing cloud systems. Deep understanding of social media platforms (Facebook, Twitter, Instagram, YouTube) and engagement workflows. Strong project management expertise with Agile methodology experience. Excellent analytical, troubleshooting, and problem-solving skills. Ability to communicate complex technical concepts to non-technical stakeholders. Experience delivering end-user training and managing project More ❯

Energy Europe is seeking an expert in the Data Center segment/market to lead the marked-based approach (solution roadmap, value propositions, industry network, policy makers, partnerships, key customer relationships and other stakeholders), lead the European data center Account Management, collaborate with EU country front end sales, collaborate with the global data center team, business units and marketing … marketing platforms. Engage and contribute to annual market validation, outlook and global budget target setting process. Further develop Hitachi Energy’s ability to deliver new business models by understanding customer value drivers and how to educate, advise and capture and capture value. Be able to document and share tangible results in areas like innovation and creation, market definition, roadmap … of Hitachi to facilitate a collaborative approach to our customers and develop new solutions. Your background Experience of 10+ years in the Data Center segment dealing with creation of customer solutions, senior level customer engagement and recognized as an expert in the field. Exceptional understanding and insight of the Data Center segments in Europe. Possesses a broad More ❯

people. Experience of working with internationally distributed teams is critical. Experience working within an Agile delivery environment is also an advantage. Other: Excellent written and verbal communication skills. Excellent customer engagement skills. Driven and will engage in self-learning. Willing to travel internationally, work outside local time zone hours and to spend time on client sites Instils Trust … and take all views and interests into account when formulating outcomes. Ensure Accountability – Must take full ownership of their assigned responsibilities and the outcomes that are generated and pursued Customer Focus – Must understand customer and partner needs from both a functional and operational perspective. Communicate Effectively – Must be able to communicate effectively and efficiently, both in written and More ❯

Digital Architect £65,000 - £75,000 2-year FTC Hybrid (Remote with monthly travel to Burton-on-Trent) Are you a Digital Architect looking to shape the future of customer-focused digital experiences? I'm recruiting several Digital Architects for a leading UK household brand entering a major period of digital transformation. You'll play a key role in … designing and delivering cutting-edge digital products, including a new customer loyalty programme, next-generation mobile and web applications, and a range of media and customer-engagement initiatives. This is an opportunity to influence high-impact work used by millions of customers. What you'll bring (experience in any of the following is valuable): Cloud Platforms Microsoft … Contentstack, Strapi This is an exciting time to join an organisation passionate about creating exceptional digital experiences for its customers and members. If you want to work on innovative, customer-centric platforms within a major digital initiative, we'd love to hear from you. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the More ❯

the specific technologies used in Privileged Access Management, such as CyberArk or Delinea. Collaboration: Working closely with engineers, designers, security teams, and business stakeholders to deliver effective PAM solutions. Customer Engagement: PAM Technical PMs understand customer needs by interacting with IT, security, and DevOps teams at enterprise clients. Strategic Guidance: You will monitor industry trends in PAM … are scalable and secure. Responsibilities and Skills: Managing Project Plans: Creating and maintaining complex project plans (MSP, ensuring they stay on schedule and are managed effectively, is crucial. Stakeholder Engagement: Effectively communicating project status and engaging with various stakeholders is a core function. Technical Acumen: A good understanding of technical language and solutions is necessary to manage a technical More ❯

I am looking for a junior to mid level Dynamics 365 CE Developer to join a collaborative team working on the design, development, and support of D365 Customer Engagement solutions. My client is an end user, and the role can be mainly remote based with two days in the office a month (Warwickshire). **Please note that in … support and perform software upgrades Ensure code quality through peer reviews and adherence to security standards Requirements: Minimum 18 months' hands-on experience with Dynamics 365 CE (Sales/Customer Service) Strong knowledge of SQL and SSIS (or other integration tools like KingswaySoft) Experience with C#/.NET, JavaScript, and debugging plug-ins/workflows Familiarity with Agile delivery More ❯

forward-thinking software provider based in Derby is looking for an experienced Full Stack Developer to join their collaborative and talented team. You'll be working on industry-leading customer engagement software, used by high-profile businesses worldwide. This is an exciting opportunity to be part of a small, agile team where your ideas will be heard and More ❯

as required. The Opportunity As Business Development Manager, you will lead the commercial growth strategy for the hazardous waste division. The focus will be on securing new business, strengthening customer engagement, and positioning the organisation competitively within a regulated and technically demanding market. This position suits someone who enjoys building relationships, driving sales activity, and creating a clear … strong sales pipeline aligned to strategic growth goals - Oversee the complete sales process from prospect identification to contract close - Work closely with technical, operational, and compliance teams to shape customer solutions - Monitor market trends and gather insight to support pricing and positioning decisions - Represent the business with external stakeholders including producers and service partners - Provide leadership, guidance, and support … track record of business-to-business sales and winning new clients in regulated, service-led technical markets - Confident communicator with the ability to influence, negotiate, and build long-term customer relationships - Understanding of hazardous waste regulations and compliance requirements - Background in a science, technical, or environmental discipline is advantageous - Experience coaching and developing a small commercial team while setting More ❯

Macildowie are working exclusively with this flexible and supportive SaaS/Tech client based in Nottingham city centre. They are looking for a Customer Account Manager to join their compact, cooperative team. This is a high impact role... The Customer Success Manager will be a key stakeholder in influencing the product roadmap, working closely with leadership and the … voluntary days off per year for charity/community work Full equipment provided for home working Influence: you'll play a key role in shaping product direction by representing customer needs to leadership and the development team. What You'll Be Doing As a Customer Account Manager, you will: Serve as the primary point of contact for a … portfolio of existing customers, helping them derive maximum value from the platform. Onboard new clients, driving product adoption and ensuring smooth implementation. Conduct regular business reviews to understand customer goals, usage patterns, and satisfaction. Proactively identify opportunities for expansion or upsell (as customers' needs evolve). Monitor customer health metrics and churn risk; develop and run success plans More ❯

Job title: Head of PMO Location: Remote (Travel to customer sites and company offices as required) Salary: £60,000 - £65,000 per annum plus car allowance Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. … of the top ten largest value-added resellers in the UK. Today, we re an independent UK company with full geographic coverage and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … and business priorities. This role sits at the heart of our delivery function connecting the Project Team with the wider business and ensuring consistency, governance, and excellence across all customer engagements. Key Responsibilities: Head of PMO As a Head of PMO, you ll play a key role in ensuring project success by: Provide technical and managerial leadership to a More ❯

Job title: Head of PMO Location: Remote (Travel to customer sites and company offices as required) Salary: £60,000 - £65,000 per annum plus car allowance Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Free Fuel Fridays, Employee of the Quarter, Employee Referral program and many more. … of the top ten largest value-added resellers in the UK. Today, we’re an independent UK company with full geographic coverage – and our skilled workforce serves a diverse customer base across the public and private sector. We win awards for our ability to help organisations and users achieve more with technology. We specialise in realising individual ambitions to … and business priorities. This role sits at the heart of our delivery function — connecting the Project Team with the wider business and ensuring consistency, governance, and excellence across all customer engagements. Key Responsibilities: Head of PMO As a Head of PMO, you’ll play a key role in ensuring project success by: Provide technical and managerial leadership to a More ❯

the willingness to apply) is required for this role. What you’ll do Lead and line manage a team of up to 20 Project Professionals, ensuring successful delivery of customer engagements. Deliver high-quality, consistent projects within contracted accounts, ensuring excellent customer satisfaction is maintained and acting on feedback for improvement. Continuously evolve and innovate the Practice’s … multiple accounts, with strong commercial acumen and quality standards. Experience in leading, mentoring, and developing high-performing teams. Proactive in resolving project challenges while maintaining a strong balance between customer expectations, team development, and strategic business priorities. Excellent stakeholder management and communication skills. Experience collaborating with sales, service delivery, and service development teams. Passion for continuous improvement, standardisation, and More ❯

the willingness to apply) is required for this role. What you’ll do Lead and line manage a team of up to 20 Project Professionals, ensuring successful delivery of customer engagements. Deliver high-quality, consistent projects within contracted accounts, ensuring excellent customer satisfaction is maintained and acting on feedback for improvement. Continuously evolve and innovate the Practice’s … multiple accounts, with strong commercial acumen and quality standards. Experience in leading, mentoring, and developing high-performing teams. Proactive in resolving project challenges while maintaining a strong balance between customer expectations, team development, and strategic business priorities. Excellent stakeholder management and communication skills. Experience collaborating with sales, service delivery, and service development teams. Passion for continuous improvement, standardisation, and More ❯

+ bonus) We are looking to recruit a Product Owner for a leading software company who specialise in EPoS, payment, and cashless solutions. This is a hands-on, customer-focused role that sits at the intersection of business, technology, and delivery. You'll work closely with development teams, sales colleagues, and customers to ensure software solutions meet user needs … and commercial objectives. This is a remote role with UK travel as and when required for team meetings and customer workshops (likely once or twice a month). Atlassian Jira experience is highly desirable because the team uses it extensively to manage development requests, track requirements, and organise workflows, so the ability to maintain and structure tasks effectively will … Run workshops, interviews, and product walkthroughs to capture business needs. Translate requirements into development requests and documentation (often via Jira ). Support software releases through testing, documentation, training, and customer engagement. Assist sales teams with product demonstrations and collateral. Contribute to process improvements and knowledge sharing across the business. Skills & Experience: 1+ year experience in a business analysis, product More ❯

will have the freedom to influence direction, standards and ways of working. What You'll Be Doing Lead, mentor and develop Consultants and Architects across secure design, advisory and customer engagements. Act as the credible technical authority for your function, shaping best practice and elevating consulting quality. Oversee scoping and solution design, ensuring engagements are delivered with clarity and … consistency. Partner with Product, Delivery and Sales to align consulting activity with customer requirements and strategic priorities. Evolve the services catalogue and consulting frameworks as the organisation grows and its offerings mature. Build strong relationships with mission-focused customers across highly regulated environments. What You'll Bring Strong background in consulting, ideally cyber, secure information exchange, defence or government More ❯