26 to 50 of 97 Customer Experience Jobs in the Midlands

performance marketers and clients to scope functionality, estimate development work and recommend appropriate solutions. Develop internal tools that improve reporting, client onboarding, project delivery, customer experience and operational efficiency. Explore and implement AI-enabled solutions for lead management, customer service, content workflows, insight gathering and business automation. … digital-product best practice. Help establish development processes, code standards, documentation and quality assurance practices for The Herd Dev & Tech. Essential skills and experience Proven experience in software development, full-stack development or modern web application development. Strong experience with JavaScript or TypeScript. Experience developing front ...

title : Customer Services Representative Location: Nottingham Salary: £25,000 p/a Benefits: Private Healthcare, Pension, 25 days holiday rising to 30 over 5 years, Group Life Insurance, Income Protection, Gym Discounts, Employee of the Quarter, Employee Referral program and many more. Enjoy helping customers and solving problems? Join … Customer Services Representative in Nottingham, where you'll handle customer queries, resolve order issues, manage returns, and ensure every customer receives outstanding service. At XMA, technology is only part of the story. Our success is built on talented people who are passionate about making a difference ...

overseeing that the software feature content for a specific vehicle programme is clearly defined, delivered and signed-off to target. This involves understanding the customer experience offering of each feature, agreeing this offering across stakeholders such as Marketing, Programme Management and Vehicle teams and then aligning plans with … plans for new features and regularly reports out a full status via a consolidated report, as well as organising feature demonstrations so that the customer experience can be assessed. Skills: Good understanding of software/feature integration and systems engineering principles Experience in the planning and integration ...

ledger, including sales order billing, cash posting, account allocation, credit control and debt collection. The role will support effective credit risk management, maintain accurate customer records and provide timely debt reporting to support financial stability. The successful candidate will contribute to the month-end process by ensuring accurate … requirements, while working collaboratively with customers and internal stakeholders to resolve queries and support the wider finance team. Role Responsibilities: Managing a ledger of customer accounts ensuring contact details and billing information is accurate. Set up and maintain customer accounts checking sanctions, credit limits and payment terms match ...

leader who thrives on turning ambitious ideas into business-changing solutions? At Tarmac, we're on a journey to transform how technology drives growth, customer experience, operational excellence, and innovation across our business. We're looking for a Senior Manager, Digital Solutions to shape and deliver our digital … digital professionals, creating a culture of collaboration, innovation and continuous improvement. Champion emerging technologies including AI, automation and advanced analytics to enhance decision-making, customer experience and operational efficiency. Drive the optimisation and adoption of key business platforms including Salesforce, SAP S/4HANA, eCommerce ...

would be informed in advance of this About the role: Capable of bringing the right decision at the right time to ensure premium customer experience is delivered. As an Operations Support - Resource Planner you will be responsible for maximising the utilisation of the Baxi Customer Support Field … ability to communicate professionally and compassionately with both internal and external customers. There is a need to be able to deal with dissatisfied customer queries, providing resolutions and investigation with excellent customer service due to circumstances that may arise. What will you be doing? Planning the field workforce ...

Your new company The Customer Technical Helpdesk Advisor is responsible for providing high-quality technical support to customers, installers, partners, and internal stakeholders.The role involves diagnosing and resolving technical issues, supporting product configuration and setup, managing customer enquiries, and ensuring a positive customer experience throughout … Investigate faults, identify root causes and recommend appropriate solutions. Escalate complex technical issues to specialist teams where necessary. Maintain accurate and detailed records of customer interactions, investigations and resolutions. Prioritise and manage multiple support cases while meeting agreed service standards. Provide clear and concise technical guidance to both technical ...

Lifecycle Management (PLM) software. Position Overview As an Enterprise Architect supporting the Marine Design solutions portfolio, you will provide senior architectural leadership across major customer programmes. You will own the end-to-end architecture, ensuring customer strategy, digital transformation goals and Siemens solutions remain aligned. A key part … role is to de-risk the solution by focusing on customer value, technical fit, programme dependencies and future product alignment. Working with customer stakeholders, Business Development, Solution Architects, PMO and delivery teams, you will define the architectural vision, shape long‐term roadmaps and ensure delivery stays aligned ...

specific vehicle programme, ensuring it is clearly defined, delivered, and signed off to target as a Feature Integration Engineer . - Align the customer experience offering across key stakeholders, including Marketing, Programme Management, and Vehicle teams, ensuring consistency and shared understanding. - Work with technical domains to develop and maintain … . - Interpret technical data to support decisions and keep a consolidated status narrative for stakeholders, including risk and plan updates. - Organise feature demonstrations so customer experience can be assessed accurately and effectively. - Lead regular discussions with feature owners to capture risks, plans, and emerging needs, then translate them ...

specific vehicle programme, ensuring it is clearly defined, delivered, and signed off to target as a Feature Integration Engineer . - Align the customer experience offering across key stakeholders, including Marketing, Programme Management, and Vehicle teams, ensuring consistency and shared understanding. - Work with technical domains to develop and maintain … . - Interpret technical data to support decisions and keep a consolidated status narrative for stakeholders, including risk and plan updates. - Organise feature demonstrations so customer experience can be assessed accurately and effectively. - Lead regular discussions with feature owners to capture risks, plans, and emerging needs, then translate them ...

your career development and the skills demand within the company, certifications etc.## **YOUR PROFILE**To succeed in the role, you will bring the following experience:**Big Deals experience**: Proven experience shaping and winning £10m+ multi-year, multi-tower enterprise transformations, including building CFO-grade business cases, influencing … capital allocation decisions, and structuring outcome-based or risk-reward commercial models under executive scrutiny.**Leadership Experience**: Proven ability to build and lead teams, mobilising and managing projects to successful delivery over a minimum 6-8 years of experience.**Strategic Thinking, Problem Solving, Stakeholder Management & Communication**: Ability to rapidly ...

deployments from discovery and stakeholder engagement through to installation, decommissioning and operational handover, ensuring sites are migrated successfully with minimal disruption. Key Responsibilities: Customer and Client Satisfaction Build strong relationships with Operations Directors, Regional Managers, Site Teams and Client Stakeholders. Act as the primary technology contact for POS replacement … infrastructure and security requirements. Ensure smooth transition with minimal operational disruption. Market Leadership Drive technology modernisation initiatives across hospitality operations. Identify opportunities to improve customer experience through updated POS and payment technology. Ensure technology solutions remain aligned to industry standards and best practice. Champion innovation whilst balancing commercial ...

Title: Customer Service Executive (Danish Speaking) Department: Operations Reports To: Global Customer Services Manager Location: Central Birmingham (Hybrid available after successful probation) Contract Type: Full-Time, Permanent Direct Reports: None About Our Client Out client partners with home insurers to deploy smart solutions that reduce claims and risk. … Admiral, Direct Line Group, Hiscox, Mapfre, and TopDanmark across five countries. The Role Our client is on the lookout for a proactive and personable Customer Service Executive to join the dynamic operations team. If you thrive in a fast-paced environment and enjoy helping people, this is your opportunity ...

Product Manager is responsible for defining, delivering, and managing APS International Ltd's online money transfer products. The role owns the product roadmap, customer experience, and product lifecycle while ensuring secure, compliant, scalable, and innovative cross-border payment solutions. Key Responsibilities Own the product strategy and roadmap … International's digital remittance platform. Manage the end-to-end customer journey from registration and KYC to beneficiary management, transfers, tracking, and customer support. Work with engineering teams to deliver mobile and web product enhancements. Lead integrations with banks, payment gateways, card processors, mobile money operators ...

transform how businesses work. This is a role for an experienced ERP consultant who wants more than project delivery. Youll stay close to the customer, own the outcome and help businesses get genuine, lasting value from their ERP system. Youll combine commercial insight, technical expertise and hands-on problem … solving across the entire customer journey from discovery and implementation to go-live, optimisation and ongoing success. Ready to own the outcome , challenge the status quo and make ERP genuinely work for the customer? Read on . The Role at a Glance Senior ERP Consultant UK Field-Based ...

000.00 + 6,200 car allowance + commission Summary: We are looking for a commercially driven Business Development Executive with proven air freight sales experience to join our client's growing commercial team. This is an exciting opportunity to win new business, build long-term customer partnerships … closely with internal stakeholders to deliver value-led logistics solutions. You will play a key part in driving profitable growth while ensuring an excellent customer experience Key Responsibilities: Drive new business growth across the air freight product offering. Build, manage, and convert a strong pipeline of prospects ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

prospecting Understand each merchant's needs and recommend the most suitable solution Deliver and install payment terminals for new customers, ensuring a smooth onboarding experience Keep CRM records accurate and up to date Build long-term customer relationships by delivering an excellent customer experience Share customer … Attributes Strong communication and relationship-building skills Self-motivated with the resilience to work towards ambitious goals Organised and confident managing your own territory Customer-focused with a consultative approach to selling Commercially minded with strong problem-solving skills Our Values At Flatpay, how we work matters as much ...

like to hear from you: Senior Operations Manager, Operational Delivery Manager, Business Operations Manager, Service Manager, Performance Manager, Operational Performance Manager, Continuous Improvement Manager, Customer Operations Manager This role is officially known within the organisation as a Delivery & Performance Lead Successful candidates can expect a strong benefits package, including … excellent opportunity for an Operations Manager/Service Delivery Manager to lead operational teams through significant transformation and service improvement. Responsible for customer outcomes, service standards and business performance, the Operations Manager/Service Delivery Manager will use data and insight to set priorities, allocate resources and strengthen delivery. ...

Join us in making sure no one is left without a voice. At Smartbox, our assistive technology empowers people with disabilities who experience speech difficulties to express themselves, connect with others, and live more independent lives. We’re proud to be a global leader in augmentative and alternative communication … business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes. Working collaboratively across Customer Services, Production, Quality, Supply Chain and Engineering, you'll help remove barriers, improve communication and drive operational excellence ...

Join us in making sure no one is left without a voice. At Smartbox, our assistive technology empowers people with disabilities who experience speech difficulties to express themselves, connect with others, and live more independent lives. We're proud to be a global leader in augmentative and alternative communication … business, supporting complex fault diagnosis and repairs, leading root cause investigations, and working closely with our Hardware Engineering team to improve product reliability and customer outcomes. Working collaboratively across Customer Services, Production, Quality, Supply Chain and Engineering, you'll help remove barriers, improve communication and drive operational excellence ...

Customer Operations & Systems Coordinator Location: Coalville, Leicestershire Salary: £30,000 - £35,000 Contract: 12-month FTC - Maternity Cover Potential: Opportunity to become permanent as the business grows The Opportunity SF Partners are working with a growing manufacturing business going through an exciting period of transformation and investment. … looking for a Customer Operations & Systems Coordinator who combines excellent customer service with strong ERP experience and a proactive, can-do approach. This is more than a traditional customer service role. Alongside supporting customers and managing orders, you'll be involved in new systems, improved processes ...

with Kainos company values.?You will leverage successful delivery and strong client relationships to explore opportunities to win follow-on business with existing customers.? Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing … . Minimum Requirements: Willingness to undergo a security check clearance processupon joining, as part of the onboarding process- a must. Minimum 3 years of experience in a similar role with U K public sector organizations (ministries, government authorities, and any official governmental entity) is mandatory , preferably central government. Minimum ...

it. You'll be trusted to shape measurement strategy, challenge clients constructively and focus on the data that matters: the data that improves decisions, customer experience and profitable growth. You'll have variety without being treated as a reporting resource for everyone else. If you enjoy solving difficult … relevant advertising platforms. Lead measurement migrations and replatforming projects from discovery through to implementation, QA and post-launch validation. Build reporting dashboards and analyse customer behaviour, acquisition performance and commercial metrics to uncover meaningful opportunities rather than simply reporting results. Present findings and recommendations confidently to clients, adapting technical ...

small portfolio of complex enterprise accounts. You’ll build trusted relationships with senior and executive stakeholders, develop a deep understanding of each customer’s business and ensure they maximise the value of the Pinewood.AI Automotive Intelligence Platform and our growing portfolio of AI solutions. You’ll work closely with … identify opportunities to increase platform adoption, introduce additional products and capabilities, and build strategic account plans that support retention, revenue growth and measurable customer outcomes. Working closely with Delivery, Product, Support, Sales and other teams across Pinewood.AI, you’ll act as the senior internal voice of the customer ...