26 to 50 of 53 Customer Experience Jobs in the Midlands

Loomis UK is on an ambitious technology transformation journey. We are investing in data, automation and artificial intelligence to improve operational efficiency, enhance customer experience, strengthen decision-making and support future growth. We're looking for an exceptional Data, AI & Automation Manager to lead this transformation. … annum, depending on experience Hours: 40 hours per week Location: Hybrid (head office location is Nottingham) This is not a traditional Business Intelligence role. You'll have the opportunity to build and lead a capability that combines AI, data, analytics, automation and digital innovation to solve real business challenges ...

looking for. A well-established, ambitious Managed Service Provider (MSP) is looking for a Service Delivery Manager to take ownership of its service desk, customer experience and service performance as the business enters an exciting period of growth. This isn't a caretaker role. You'll have … team, improve processes and ultimately make a measurable difference to the service clients receive. The Opportunity You'll lead a growing team of Customer Service Agents and 2nd/3rd Line Engineers, with around 70% of your time focused on leading the service operation and developing your people ...

consumer services environment. The business offers a commercially relevant setting for analytics professionals who want to connect robust data delivery with measurable improvements in customer experience, fleet operations and service efficiency. Its expanding focus on business intelligence, data engineering and practical automation creates scope to influence how information … automation, AI-enabled analysis and agentic workflows. Communicate technical findings and delivery progress clearly to both technical and non-technical audiences. Requirements Demonstrable experience delivering business intelligence solutions in a live operational or commercial environment. Strong Power BI capability, including dashboard development, semantic modelling, visual design and performance optimisation. ...

join our growing Legal team. This is an opportunity for a commercially minded, proactive individual who thrives on building trusted relationships, creating long-term customer value, and delivering measurable commercial outcomes. You'll take ownership of a defined portfolio of strategic legal sector customers, helping them maximise the value … client while supporting their transition from legacy technologies to our next-generation IQ Legal platform. Success in this role is built on understanding each customer's long-term objectives, identifying opportunities to modernise their technology estate, and working collaboratively across the business to deliver solutions that drive adoption, strengthen ...

capacity planning across multiple workstreams. Drive continual improvement across service delivery processes and ways of working. Identify opportunities to improve efficiency, standardisation and customer experience. Support wider operational and strategic programmes, including business change and M&A activity where required. #LI-LB1 Please note, applicants must have the legal ...

other stakeholders. Respond to enquiries, feedback, and complaints promptly and courteously, referring complex matters to the appropriate manager. Support activities designed to improve customer satisfaction and service quality. Help gather and analyse feedback to identify opportunities for improvement. Provide administrative and practical support to the service team. Assist with … indicators, service standards, and operational SLA/KPI targets. Help prepare reports, dashboards, and presentations for management meetings. Contribute ideas for improving processes, efficiency, customer experience, and ways of working. Training The programme integrates live and online workshops with self-paced learning, employing a guided discovery approach ...

Title: Store Manager Location: Merry Hill Shopping Centre Basic Salary: £36,500£38,000, depending on experience OTE: Circa £57,500£59,000 per annum, with further earning potential Shift and schedule: Full-time, 5 days on, 2 days off, including weekends and evening shifts. Trading hours … opportunity to take ownership of a busy store and shape its performance. More about the role: Taking responsibility for the stores sales performance, customer experience and day-to-day operation. Leading from the shop floor and setting clear expectations for the team. Coaching colleagues to improve their confidence ...

growing a technical products business. You will be entrepreneurial, results-driven, and capable of leading a business through rapid growth and transformation. Essential Experience: Executive-level P&L leadership of a technical products business. Proven success in scaling operations and driving profitability Strong operational understanding, especially in technical, commercial … marketing and supply chain Excellent communication and stakeholder engagement skills Passion for innovation, sustainability, and customer experience What's on Offer A pivotal leadership role in a thriving, purpose-driven organisation Competitive executive compensation package with performance incentives Supportive board and entrepreneurial culture Access to cutting-edge design ...

days per week in the office Rate: Circa £350/Day About the Role We're looking for an experienced CRM Manager to drive customer engagement, retention and loyalty across UK and EEA markets. These roles will support the delivery of high-volume, multi-channel CRM campaigns and help … maintain continuity across marketing and customer service communications In this role, you'll design, deliver and optimise multi-channel marketing campaigns, using customer data and insights to create personalised experiences throughout the customer journey. What We're Looking For Hands-on Braze experience in CRM campaign ...

Customer Sales Advisor Worcester Hybrid, minimum 2 days in Worcester office once fully trained (6-8 weeks initial training in office full time) £27,261 plus commission (up to £4k) Join a leading digital services provider supporting millions of customers across the UK and Europe. This is a fast … paced, customer-focused sales role where you’ll help customers find the right digital solutions while building strong relationships and driving revenue growth. What You’ll Do · Identify sales opportunities through inbound & outbound customer conversations · Recommend products and solutions that genuinely meet customer needs · Achieve sales, revenue ...

looking for a 2nd Line Service Engineer to join a brand new, high performing 24/7 support team. Working with a diverse customer base, you'll be responsible for resolving escalated technical issues, troubleshooting complex incidents, and delivering exceptional service against agreed SLAs. What You'll Be Doing … knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience in a 2nd Line Service Desk, IT Support, or Service ...

bring your Technical skill to our Customer Services team? Join us in Willenhall where you can enjoy a team-oriented culture that empowers you to build a career you can be proud of. What you would do as our Technical Support Advisor - Commercial Segment As our Technical Support Advisor … will play a key role in delivering exceptional technical assistance and customer service, acting as a reliable point of contact for customers and internal stakeholders. Working closely with cross-functional teams, you will use your technical expertise and problem-solving skills to resolve enquiries, assist continuous improvement and ensure ...

client s team, providing technical support and maintenance across multiple client sites. This is an excellent opportunity for a technically skilled engineer with experience in audiovisual (AV), video conferencing (VC) and unified communications (UC) technologies. You will be responsible for delivering high-quality customer service, diagnosing and resolving … systems operate reliably and efficiently. Working both on-site and remotely, you will play a key role in meeting service-level agreements (SLAs), maintaining customer satisfaction and ensuring faults are resolved promptly. Key Responsibilities Provide field-based engineering support across client sites, including on-site fault diagnosis and remote ...

social care sector. As a key member of our sales team, you will play a pivotal role in cultivating strategic partnerships with our existing customer base. This role directly contributes to our client's mission of "powering the world of work" and shaping the future of social care … Account Manager in the Social Care team, you will be responsible for leading the development and execution of strategic account plans for your customer base. You will work closely with our customers to understand their strategic objectives, identify opportunities to create value through our software solutions, and deliver tailored ...

Service Desk Analyst in Nottingham, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish. At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through technology … looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you're providing technical expertise, service management ...

second-line technical support to customers across the company's software, hardware, video, and asset tracking solutions. The role is responsible for delivering excellent customer service, diagnosing and resolving technical issues, maintaining customer accounts and assets, and escalating complex issues where specialist intervention is required. Key Responsibilities Customer Support Act as the first point of contact for customer enquiries via telephone and email. Respond to software, hardware, and product-related queries in a professional and timely manner. Process footage requests and support customers with video retrieval requirements. Provide guidance on product features, functionality, and best practice ...

finding the right price plan and setup for their lifestyle. Confidently showcase new and existing technology, demonstrating features like accessibility tools. Take ownership of customer queries, resolving issues and building trust. Work with your team to achieve store targets and strong customer satisfaction outcomes. Youll be supported from … one. Within your first two weeks, youll complete 2 x 2-day induction sessions (30 hours) covering product knowledge, systems and customer experience. Ongoing coaching and development will support your growth beyond induction. Youll work as part of a close-knit retail team where collaboration, shared success and learning ...

make smarter decisions about the service we provide. As a Junior MI Analyst, you'll turn information into clear, meaningful insights that help improve customer experiences and operational performance. It's a great opportunity to build your career in data and analytics while doing work that gives the customer … better while exploring the data for trends, behaviours and opportunities for improvement. Working with teams across our Contact Centre, Central Operations, Retail Operations and Customer Operations, you'll get to understand real business challenges and translate them into insights people can act on. You'll also support ...

great opportunity for a commercially driven sales leader who enjoys coaching people, creating a high-performance culture and driving sustainable revenue and customer growth. You'll have the opportunity to shape how the team operates, translating commercial priorities into clear sales activity while helping your people develop, perform … role where your contribution matters, we'd love to hear from you. Our success starts with relationships. If you're passionate about understanding customer needs, creating value and delivering commercial success, you'll find plenty of opportunity here. Join a team that celebrates ambition, supports growth and empowers people ...

currently recruiting for experienced Field Service Engineers to provide hands-on hardware support across North and North West London. This is a mobile, customer-facing role working on behalf of a major technology services provider, supporting Lenovo products across customer sites. You will be responsible for visiting customer … role is largely independent, so we're looking for engineers who are comfortable managing their own workload, travelling between sites and providing a professional customer experience. Lenovo's support team will generally complete the initial diagnostics before a repair is dispatched to you. You'll receive the fault details ...

develop your knowledge of PC hardware, server infrastructure and networking. Communicate directly with customers face-to-face, understanding their needs and providing a positive customer experience. Build strong working relationships through clear communication, professionalism and a helpful attitude. Apply your existing technical knowledge while gaining valuable hands-on experience. … your performance and potential. The ideal candidate for the Junior IT Support role: A genuine interest in IT and technology. Some knowledge or experience of PCs, server environments or networking. Excellent communication and interpersonal skills, with confidence when speaking to customers face-to-face. A friendly, approachable and professional ...

join our Almac Clinical Technologies team. As a Solution Developer, you will be responsible for designing, configuring, developing, implementing and supporting solutions that meet customer requirements for the Almac Trial Coordinator solution . You will contribute across the solution lifecycle, including requirements analysis, solution configuration and development, documentation … Product, Development, Quality Assurance, Project Management, Software Testing and Design teams, you will help deliver high-quality solutions that provide value and an excellent customer experience. Joining Almac means becoming part of a fast-paced, growing organisation within a highly regulated industry. We offer a supportive and collaborative working ...

appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, and more. We do this by showcasing their talents, skills, and unique experience in an inclusive environment that helps them thrive. Are you ready to be at the forefront of innovation? Join our client's mission … unique opportunity to experiment with novel technologies, accelerate value, and collaborate to create data-driven products that can reshape the organisation and enhance customer experiences. Role: Data Innovation Business Analyst Duration: 6 Months (Perm options) Location: Warwick (2 Days a week in the Office) Rate: £500 pd (umbrella) Your ...

including weekends) Love Tech? Love Sales? Join Sony.Turn conversations into sales and bring world-class technology to life.We're looking for an energetic and customer-focused Sony Sales Adviser to represent one of the world's most recognised consumer electronics brands. If you're passionate about technology, enjoy connecting … Exclusive discounts on Sony products Career progression opportunities Supportive, energetic, and high-performing team culture What you'll be doing: Drive sales & deliver amazing customer experiences Engage customers with confidence and enthusiasm Understand customer needs and recommend tailored solutions Demonstrate Sony's latest TVs and home entertainment products ...

Tuesday Love Tech? Love Sales? Join Sony. Turn conversations into sales and bring world-class technology to life.We're looking for an energetic and customer-focused Sony Sales Adviser to represent one of the world's most recognised consumer electronics brands. If you're passionate about technology, enjoy connecting … Sony productsRetail discounts for top brandsCareer progression opportunitiesSupportive, energetic, and high-performing team culture What you'll be doing: Drive sales & deliver amazing customer experiences Engage customers with confidence and enthusiasm Understand customer needs and recommend tailored solutions Demonstrate Sony's latest TVs and home entertainment products Learn ...