26 to 50 of 77 Customer Experience Jobs in the Midlands

play a key role within the Advice and Operations function, supporting both field-based and head office teams with technical queries relating to the Customer Relationship Management and Point of Sale systems, as well as the wider financial advice process. Acting as a subject matter expert, you will help … ensure advisers and colleagues can deliver a seamless customer experience by providing system support, resolving technical issues, and driving continuous improvements. You will also contribute to system enhancements, change initiatives, and business transformation projects, ensuring any updates are effectively implemented and do not adversely impact advisers, customers ...

appoint an Operations Manager . This is a fantastic opportunity for an experienced people manager who thrives in a fast-paced technology and customer-focused environment. Reporting into the Director of Operations, you will be responsible for leading a team of operational specialists, ensuring the smooth delivery of services … maintaining high quality standards and driving process improvements that enhance both customer experience and operational efficiency. You will work closely with teams across Product, Technology, Commercial, Finance and Customer Success, acting as a key operational leader within the organisation. Key Responsibilities The role of the Operations Manager ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in communications, PR, or marketing communications A strong writing instinct - you know when something feels right or wrong on the page … stakeholders and competing priorities The ability to simplify complexity without stripping out meaning A natural curiosity for how messaging influences behaviour and engagement Experience measuring communication activity or campaign performance Comfortable with Microsoft Office, especially PowerPoint, Word, Excel HubSpot experience is preferred. What matters here is mindset ...

Technical Services Apprentice to support in delivering high-quality technical services by assisting the preparation of CAD drawings, design specifications and technical documentation for customer projects, plus contribute to internal and customer-facing projects & develop technical, design & communication skills. Role Support the assessment of incoming enquiry drawings … suitability under supervision, assisting with estimate drawings and basic calculations for quotation purposes. Learn how to draft fully dimensioned drawings for customer approvals within agreed timescales Assist in confirming customer approvals and learn how to prepare packing specifications in line with customer requirements and factory capabilities Observe ...

weekend shift every two weeks ( 9:00 am - 5:30 pm ) Start Date: Monday, 17th August 2026 Are you passionate about delivering excellent customer service and enjoy helping people find the right technology solutions? We're looking for enthusiastic and motivated individuals to join the team as Inbound Telephone … Guide customers through the sales process from enquiry to purchase. Process payments and support customers with credit applications and finance plans. Deliver an outstanding customer experience that encourages repeat business and long-term loyalty. Consistently work towards achieving and exceeding sales and performance targets. Accurately update customer ...

from planning and configuration to go-live, ensuring a smooth rollout and excellent user adoption. A key part of the role is delivering engaging customer training and onboarding, both remotely and on-site, helping users gain confidence and maximise the value of the solution. You'll also work closely … with Product, Sales and Customer Success teams to provide a seamless customer experience. What you'll bring: Experience delivering software implementations or customer onboarding projects. Experience providing customer training, workshops or user enablement. Strong customer-facing, communication and stakeholder management skills. Knowledge ...

exciting opportunities in the market. We're recruiting on behalf of a global technology business that's changing the way retailers approach sustainability and customer engagement. Following continued international success, they're investing heavily in the UK and building a brand new sales team to support their next phase … highly consultative sales role where you'll build trusted relationships, understand your customers' businesses and demonstrate how innovative technology can improve operations, enhance the customer experience and deliver long term commercial value. Package: £35,000 to £45,000 basic salary. Up to 20% annual bonus. Company car. ...

have a clear Sales Career Pathway designed to help ambitious people progress from Sales Development Representative through to Account Manager, taking on greater responsibility, customer ownership and earning potential along the way. Your journey:Sales Development Representative (SDR) TO Senior Sales Development Representative TO Junior Account Manager TO Account … with a one-hour lunch break. Following successful completion of probation, employees can typically work from home two days per week. SKILLS AND EXPERIENCE REQUIRED You could be a great fit if you are: Confident speaking with new people Motivated by targets, progression and achievement Resilient and able ...

Exceptional benefits - listed below | Derby - Hybrid | Permanent We're recruiting for a Customer Account Manager to join a growing and ambitious team at a pivotal stage in its journey. Want to be part of a business that is disrupting the national security market? Our client is a fast-growing … company delivering innovative encryption and secure communications solutions to some of the country's most demanding customers. Combining deep technical expertise with an agile, customer-focused approach , they are challenging the status quo and proving that world-class capability can come from a dynamic and ambitious SME. About ...

Product Manager - Loyalty - Retail Sector My global retail client is looking for an experienced Product Manager to sit within their Customer & Loyalty function . You will be focused on customer retention, loyalty, and lifetime value by improving how customer data is captured, connected, and activated across … client's ecosystem. You will do this by driving the technology, data, and product capabilities that create personalised and engaging customer experiences across digital and in-real-life touchpoints. In order to separate yourself from a generic product manager our client ids looking for a candidate who has: Experience ...

strategic goals . Leading business systems, development teams, and business intelligence capabilities, you will enable real-time operations across order management, routing, sortation, and customer experience —ensuring our technology continues to support growth, innovation, and operational excellence. Key Responsibilities Define and deliver the business systems architecture and roadmap … aligned to company strategy Lead the evolution of core platforms including order management, routing, optimisation, tracking, billing, and customer-facing systems Identify opportunities to enhance, replace, or integrate systems to improve performance, efficiency, and security Lead large-scale transformation and system implementation initiatives Delivery & Operations Oversee prioritisation and delivery ...

best-loved jewellery brands. At Signet Jewelers, we're home to iconic brands including H. Samuel and Ernest Jones. Behind every unforgettable customer experience is a modern, resilient technology platformand we're investing heavily in its future. We're looking for an experienced Infrastructure Engineer to join … looking for someone who's naturally curious, enjoys learning new technologies and isn't afraid to take ownership. You'll ideally have: Strong experience administering Windows Server environments Good knowledge of Active Directory, Group Policy and Windows infrastructure Excellent troubleshooting and technical problem-solving skills Experience monitoring ...

hours per week Salary- 12.71 with bonus incentives for over achieving Temp-Perm About the role: Our client is looking for a motivated and customer-focused Outbound Appointment Setter to join the team. In this role, you'll contact warm leads who have previously expressed an interest in hearing … free hearing assessments. Key Responsibilities Contact warm leads by telephone to discuss their hearing care enquiries. Build trust and rapport quickly to create positive customer experiences. Identify customer needs through effective questioning and active listening. Confidently overcome objections and encourage customers to book a free hearing assessment. Accurately ...

Installations Driver to join our Lincoln team. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding customer service, and enjoys working hands-on with technology whilst ensuring tasks are completed safely, efficiently and to agreed timescales. Key Responsibilities Load and secure … transit. Check all equipment against delivery documentation before departure. Communicate any delivery or installation issues promptly to the Logistics and Installation Management team. Provide customer training on the equipment being delivered. Collect traded-in equipment from customer sites, ensuring it is prepared correctly for transport and all collection ...

Installations Driver to join our Lincoln team. This role is ideal for someone who enjoys being on the road, takes pride in delivering outstanding customer service, and enjoys working hands-on with technology whilst ensuring tasks are completed safely, efficiently and to agreed timescales. Key Responsibilities Load and secure … transit. Check all equipment against delivery documentation before departure. Communicate any delivery or installation issues promptly to the Logistics and Installation Management team. Provide customer training on the equipment being delivered. Collect traded-in equipment from customer sites, ensuring it is prepared correctly for transport and all collection ...

lunch break. This role also offers flexibility to work from home, typically two days per week for a five-day working week. SKILLS AND EXPERIENCE REQUIRED////////We would love to hear from you if you have experience … X++) Power Platform development API and integration development Azure DevOps, Git, or similar source control tools Microsoft Azure technologies Bonus points if you have experience with ERP or large-scale transformation programmes Microsoft Fabric Power BI Dual Write and Dynamics integrations SharePoint integrations Microsoft Entra ID Azure Function Apps ...

Were looking for a Key Account Manager to join our growing Client Accounts team, where youll take ownership of some of our most important customer relationships and play a key role in shaping their long-term success. This is an exciting opportunity to step into a highly visible role … consistently deliver exceptional service and value. What Youll Be Doing In this role, youll lead the end-to-end management of strategic accounts, driving customer satisfaction, retention, and commercial performance. Youll: - Build and nurture strong, long-term relationships with key client stakeholders - Use data and insight to analyse service ...

environments Working with SQL databases and supporting business applications Maintaining system security, patching and backups Contributing towards infrastructure and technology projects Delivering an excellent customer experience to internal users We'd like to hear from people with experience of: IT Support IT Engineer Desktop Support Infrastructure Support … same, with exposure to project work, infrastructure improvements and support across a nationwide operation. It's an opportunity to broaden your technical experience while working within a friendly and collaborative IT team. ...

consumed across the business. You’ll act as the technical authority for MDM, building scalable, multi-domain capabilities that support both operational excellence and customer experience. We’re particularly interested in candidates with proven experience delivering Customer MDM within complex, enterprise environments. In this role … real needs. You’ll thrive if you’re a player-coach — comfortable being hands-on while setting direction and mentoring others. You’ll bring experience delivering Customer MDM across platforms, applying best practice in a vendor-agnostic way, and helping shape broader data strategy while guiding third‐party ...

consumed across the business. You'll act as the technical authority for MDM, building scalable, multi-domain capabilities that support both operational excellence and customer experience. We're particularly interested in candidates with proven experience delivering Customer MDM within complex, enterprise environments. In this role … real needs. You'll thrive if you're a player-coach — comfortable being hands-on while setting direction and mentoring others. You'll bring experience delivering Customer MDM across platforms, applying best practice in a vendor-agnostic way, and helping shape broader data strategy while guiding third-party ...

+ Extensive Benefits Package + Training & Development + Progression Opportunities Are you a CWNA-qualified Network Engineer with Wi-Fi surveying experience, looking to become the first engineer in a growing region for an award-winning connectivity consultancy, where you'll have the opportunity to develop your technical expertise … company's continued expansion? This is an excellent opportunity to join a highly respected connectivity and wireless solutions provider operating in complex and challenging customer environments. In this role, you'll split your time between delivering Wi-Fi surveys and providing 3rd Line NOC support. You'll be responsible ...

Group is seeking a Software Engineering Manager for the Customer Digital Experience portfolio. You will lead UK and India teams to shape and deliver the technology strategy behind self‐service web and mobile journeys for 1.1 million B2B customers, defining roadmaps and driving best practices across cloud-native … environments. You will leverage React, Flutter, AWS and ServiceNow to deliver scalable, resilient digital solutions, while embedding AI and automation to improve customer experiences #J-18808-Ljbffr ...

This isnt your standard support job. Youll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity. What Youll Be Doing … Microsoft environments Diagnose and troubleshoot high-impact production issues (often remotely) Collaborate directly with Development teams to deliver fixes Contribute to product improvement and customer experience Participate in an on-call rota (1 in 8 weeks) What You Bring Experience in a technical support role (software/ ...

earning potential with uncapped commission, clear and structured progression opportunities, and a dynamic, supportive team culture. There are no specific qualifications or previous tech experience required - just bring your ambition and a willingness to learn. Success. The Softcat Way. Softcat is a billion-pound technology company that feels like … Specialist team across one of our five technology towers: Cyber Network & Security, Data Centre, Cloud, Data AI & Automation, and Workspace . No prior experience or technical knowledge is required - just a genuine thirst to learn and a passion for focusing on a specific area of technology. Whether ...

smooth transition into delivery Build trusted client relationships and identify opportunities for long-term growth Work closely with internal teams to deliver an exceptional customer experience Share market feedback to help improve sales processes and lead conversion What do you need as a Sales & Account Manager? Proven success … consultative sales or business development role Experience running discovery calls and closing new business Strong objection handling and negotiation skills Outstanding communication and relationship-building skills Highly organised with a proactive, target-driven approach Experience selling digital marketing services would be advantageous ...