51 to 75 of 97 Customer Experience Jobs in the Midlands

Your new company Our client has a reputation for innovation, customer obsession and building world-class digital experiences. Headquartered in the West Midlands, the organisation has grown rapidly from a challenger brand into an international business serving millions of customers worldwide. Technology sits at the heart of its growth … fast-paced, highly collaborative and product-led, giving engineers the opportunity to work on large-scale applications that have a direct impact on customer experience and business performance. With modern offices, a strong engineering culture and a commitment to continuous improvement, this is an excellent opportunity for someone ...

product design and development, and define metrics to measure the success of products* Maintain a rigorously human-centred approach, obsessing about internal and external customer needs to reimagine customer interactions**What you’ll bring*** Proven experience working within a regulated industry with demonstrable in market results … influence and inspire senior stakeholders through strong commercial thinking & engaging communication* Proven ability to leverage data and insight to define product strategy and customer experience* Ability to appreciate the detail, get under the hood and make decisions that unleash product engineering* Excellent communication skills, able to engage, influence ...

role supporting the modernisation of highways infrastructure through the successful implementation of technology solutions that improve network performance, safety, resilience, and customer experience. The successful candidate will manage complex technology projects involving multiple stakeholders, suppliers, and operational teams, ensuring delivery is on time, within budget, and aligned with strategic … confident project professional with a strong background in transport technology, intelligent transport systems (ITS), highways infrastructure, or large-scale technology transformation programmes. Essential Experience The successful candidate will have: ·Proven experience delivering complex technology projects within highways, transport, infrastructure, or a related environment. ·Strong project management experience ...

which covers finance, HR, payroll, and learning, helps businesses run more smoothly and make better decisions in real time. With over 40 years of experience behind us, MHR’s track record as a high-performance organisation is built on clear goals, a shared vision, and strong communication … architectural decisions, champion engineering best practices, and help drive improvements in quality, performance, security, and scalability. Your work will directly influence product outcomes, customer experience, and the future direction of our platform, while helping to grow and support the engineers around you. Technical Skills Experience building ...

Company description: GXO Logistics Supply Chain Inc. Job description: Are you passionate about delivering an exceptional colleague experience Do you thrive on leading teams through change and transformation Ready to help shape a new, unified People Services function following GXO's recent large-scale acquisition … onboarding services. This is a unique opportunity to bring together ways of working, systems and processes across two organisations , creating a seamless, high-quality experience for colleagues from day one and throughout their employment journey. Working pattern: This opportunity is on a full time, permanent basis with a working ...

Owner role: strategy, governance and continuous improvement, not operational management. You'll define and govern the end-to-end Order-to-Cash process, from customer onboarding and credit management through to billing, collections and cash application, and support the implementation of NetSuite across the Group. About the business … cash conversion Support ERP implementation and future automation initiatives Establish KPIs including DSO, Collection Effectiveness Index and billing accuracy Identify opportunities to improve customer experience and reduce manual processing Partner with Commercial, Finance, Treasury and Shared Services leadership Drive global process standardisation across newly acquired businesses Lead global ...

businesses work and how people feel at work. At Perk, were driven by our values, like being an owner, delivering a 7-star experience, and working as one team. We value curiosity, purpose, and mindset, not just knowledge, to unlock the power in your potential. Our talent team brings … from the travel and SaaS industries, representing over 70 countries. If youre excited about having a real impact and shaping how millions of people experience work, wed love you on the team. Visit to learn more. About The Role The Implementation Team is responsible for the onboarding ...

Full Job Description: We’re seeking a Head of Ecommerce & IT Asset Reuse to drive sustainable income growth through online trading, digital innovation and customer insight. Leading all e-commerce and IT Asset Reuse activities, you will maximise the value of donated stock and IT assets through effective merchandising … Marketing, Supporter Engagement and Finance teams, you will ensure our physical and digital channels operate as a seamless income-generating function while delivering excellent customer and supporter experiences. If you're a strategic, commercially minded leader who wants to make a real difference, this is an exciting opportunity ...

Last Mile Coordinator – UK Remote, United Kingdom | Up to £60,000 + Benefits | Permanent If you are someone who spots problems before they become customer complaints, enjoys working with data, and likes getting into the detail of how deliveries actually move through a network, this could be a strong … helping improve how the wider last mile network operates. This is a hands-on role with genuine exposure to carriers, logistics data, automation, Customer Care and field operations. The Opportunity Working closely with the regional Last Mile Lead, you will help manage delivery performance across a network covering parcel ...

looking for an Ecommerce Account Executive to join a growing team within a busy ecommerce and fulfilment environment. This is a varied role combining customer contact, account support and internal coordination. You'll be a key point of contact for day-to-day queries, making sure requests are picked … communicated clearly and followed through with the right teams. It's ideal for someone who enjoys building good customer relationships but also likes being behind the scenes, getting things organised and making sure everything runs smoothly. The role of Ecommerce Account Executive will involve: Managing day-to-day customer ...

successful candidate will serve as a trusted advisor to customers while leading account strategy, revenue growth initiatives and cross-functional engagement across Sales, Customer Success, Product, Delivery and Support teams. What you will be doing In this pivotal role, you will lead from the front, managing a portfolio … enterprise clients while championing their needs and aligning solutions with their strategic goals. Youll work closely with internal teams to support account growth, ensure customer success, and contribute to overall sales ambitions. Develop and implement strategic account plans for key clients Build and nurture relationships with senior stakeholders, including ...

experienced Optimizely Developer looking to join a growing digital transformation consultancy where you will work on enterprise-level websites, cutting-edge digital platforms and customer experience solutions for a diverse portfolio of clients while further developing your expertise with modern Microsoft technologies? This is an excellent opportunity … .NET, ASP.NET Core, SQL Server and Optimizely CMS to deliver scalable, secure and high-performing digital platforms. The ideal candidate will have strong commercial experience with Optimizely CMS, C# and .NET development, along with experience building CMS-driven web applications and integrating third-party systems. Experience with ...

days holiday + bank holidays, pension, paid parking, phone allowance, funded training & certifications Manchester/Warrington 1 day a week from home Travel to customer-site travel across the North West as required The Opportunity: If you enjoy getting into complex network problems but also want … resolution. Day to day Youll work across LAN/WAN, routing, switching, VLANs, VPNs, firewalls, wireless, connectivity and SD-WAN within a multi-customer MSP environment. One day you might be troubleshooting a firewall or routing issue, the next you could be implementing a new network, replacing a firewall ...

CCTV solutions to find an experienced Account Manager to join their team. Our client helps businesses of all sizes become more agile, productive and customer-focused, acting as a single, proactive partner for telephone, IT and mobile services — positioning themselves as a genuine extension of their clients' own businesses. … across a full range of telephony, IT, connectivity and CCTV services. You'll be responsible for building strong, lasting relationships, ensuring high levels of customer satisfaction, identifying opportunities to grow existing accounts, and working closely with support and technical teams to keep service delivery running smoothly. This ...

very well regarded and world leading client based in new offices in Lutterworth is now in the market for a Customer Support Administrator to join their Client Services Team in Lutterworth. The role is very varied and this position is being offered initially for a 6-month duration, with … most prestigious companies to work for in this area. Principal Purpose The Service Support team are the primary contact for all customer support related to installed assets. Deliver a consistent and high level of Customer Service, ensuring timely logging, high accuracy and proactive and detailed maintenance of cases ...

Role We are seeking an experienced Service Delivery Manager to lead the delivery of live operational services, ensuring high levels of service performance, customer satisfaction, and contractual compliance. This role is responsible for overseeing service operations, managing key stakeholder relationships, and driving continual service improvement across a managed services … Ensure effective management of major incidents, problems, risks, and service requests. Drive root cause analysis and continuous service improvement initiatives. Build and maintain strong customer relationships, acting as a trusted service partner. Oversee supplier performance and ensure third-party services meet contractual obligations. Produce and present service reports, dashboards ...

Executive to plan, create and deliver data-led marketing campaigns. Using Microsoft Dynamics 365, youll build and deploy global email journeys that drive customer engagement, sales, re-engagement and win-back activity. Youll deliver CRM campaigns and automations from build to launch, while supporting communications for global markets … research projects and recall notices. Working with the Global CRM & Lifecycle Manager and CRM Assistant, you'll help deliver accurate, timely CRM communications, optimise customer journeys and identify new automation opportunities. This is a great opportunity for a proactive CRM professional to drive personalised customer experiences and measurable ...

This isnt your standard support job. Youll be working at the forefront of cyber security technology, solving complex, real-world problems for a global customer base. If you want exposure to advanced systems, high-profile clients, and genuine career progression, this is an excellent opportunity. What Youll Be Doing … Microsoft environments Diagnose and troubleshoot high-impact production issues (often remotely) Collaborate directly with Development teams to deliver fixes Contribute to product improvement and customer experience Participate in an on-call rota (1 in 8 weeks) What You Bring Experience in a technical support role (software/ ...

Fraud Analytics team in the UK. You will shape detection strategies, develop technical solutions, and deliver insights to reduce losses while preserving customer experience. The role collaborates with subject matter experts to protect members from evolving fraud and scams. You’ll join a dynamic team within the Economic Crime ...

footprint spanning over 28 million ft2 in 30+ countries and advanced tech like Autonomous Mobile Robots (AMRs), we’re redefining how brands deliver customer experiences. We are seeking a Customer Service Specialist to join our UK team and play a key role in driving customer satisfaction, retention … service adoption, and ongoing account support to ensure long-term success. Collaborate cross-functionally with Operations, Technology, Sales, and internal teams to deliver seamless customer experiences. Monitor fulfillment performance, analyze operational data, identify potential issues, and drive continuous improvement initiatives. Conduct regular client business reviews, provide performance insights ...

raising PO's for 3rd parties. Liaise heavily with commercial and sales teams. Deal with stock and logistics. Deliver exceptional customer service via phone, email, and other communication channels. Use the SAP system effectively. Respond to customer enquiries, providing accurate and timely information on products and services. Resolve … customer issues and complaints efficiently, ensuring a positive customer experience. Process customer orders accurately and coordinate fulfilment requirements. Maintain and update customer records within the CRM system. Handle returns and refund requests in line with company policies and procedures. Escalate complex queries or issues ...

raising PO's for 3rd parties. Liaise heavily with commercial and sales teams. Deal with stock and logistics. Deliver exceptional customer service via phone, email, and other communication channels. Use the SAP system effectively. Respond to customer enquiries, providing accurate and timely information on products and services. Resolve … customer issues and complaints efficiently, ensuring a positive customer experience. Process customer orders accurately and coordinate fulfilment requirements. Maintain and update customer records within the CRM system. Handle returns and refund requests in line with company policies and procedures. Escalate complex queries or issues ...

experienced Account Manager to join their growing team. This is an excellent opportunity for a relationship-focused sales professional who enjoys developing existing customer accounts, building long-term partnerships, and delivering exceptional customer outcomes. Importantly, this is not a new business role. You'll inherit an established customer base and focus on account growth, retention, and customer satisfaction. Key Responsibilities Manage and develop a portfolio of existing customers. Build strong relationships with key stakeholders across client accounts. Identify opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning ...

experienced Account Manager to join their growing team. This is an excellent opportunity for a relationship-focused sales professional who enjoys developing existing customer accounts, building long-term partnerships, and delivering exceptional customer outcomes. Importantly, this is not a new business role. You'll inherit an established customer base and focus on account growth, retention, and customer satisfaction. Key Responsibilities Manage and develop a portfolio of existing customers. Build strong relationships with key stakeholders across client accounts. Identify opportunities to increase spend and introduce additional solutions and services. Conduct regular customer reviews and account planning ...

offers hybrid working across the UK, with flexible arrangements and opportunities to mentor junior analysts while collaborating with stakeholders to minimize losses and improve customer experience. #J-18808-Ljbffr ...