26 to 44 of 44 Customer Experience Jobs in the North East

Director to join a company within the edtech space. The Role As an Account Director, you will play a pivotal role in growing the customer base, driving customer satisfaction, account expansion, managing risk, renewal and retention. You will be customers' main point of contact, responsible for cultivating strong … ensuring the successful adoption and utilisation of the company’s solutions in order to secure renewals, working with internal experts. About You Proven experience in account management within the learning technology industry. Able to demonstrate success in balancing revenue and retention targets while driving customer satisfaction and managing ...

CEO. We are looking to strengthen the company’s Data & Insight capability, working closely with the organisation’s Operations Director who leads high-performing Customer Service, Project Delivery, IT and HR teams, Datal Analyst. As Data Analyst, based at the company's North East headquarters, you’ll turn customer … Working closely with Marketing, Operations and Finance, this role is ideal for a detail-oriented Analyst who enjoys translating numbers into recommendations that improve customer experience and business performance. Your key responsibilities will include: Building and maintaining dashboards and self-service reports (e.g. Power BI) for membership, sales ...

initiatives. You will also manage, coach and develop a small number of staff, with a focus on managing employee performance. Minimum (Essential) Requirements: Experience in bespoke software delivery, operating as a part of an agile team working for an external customer (experience in a client-facing role … consulting environment is a must-have). Defence sector experience. Active DV clearance. Experience of the software development lifecycle, involved from analysis through to acceptance, launch and live operations Excellent facilitator of workshops, able to lead stakeholder groups to achieve focused outcomes Accomplished at modelling ...

factory for custom operations agents. The factory builds Virtual Agents: software workers with AI reasoning that complete complex workflows end-to-end, directly in customer tools. There s no tech integration, process change or upfront cost. Onboarding is white-glove, takes a matter of days, and customers pay only … Reporting to the VP Product, you will have ownership over a core part of the Virtual Agents product, from the core automation technology and customer experience to the onboarding and human-in-the-loop operations that support them. In addition to working with our AI teams ...

develop a team of Product Owners, being responsible for driving quality and turning strategy into meaningful, measurable impact, ensuring squads organised around clear customer outcomes are focused on the highest-value challenges, operating with clarity, autonomy and strong product thinking within an existing North Star and OKR framework. Strengthening … Clarify decision rights and ownership across squads Improve consistency in discovery, prioritisation and measurement Partner closely with Engineering, Delivery, Design, Data, QA, Marketing and Customer Experience to ensure strong cross-functional collaboration Partner with Technical Director and Principal Engineer colleagues where product priorities intersect with technical strategy ...

design and deliver high performance, integrated ERP solutions that enable our distributive trade customers to source effectively, stock efficiently, sell profitably and service competitively. Experience & strengths A valid driving licence is essential A suitable car for business use is essential In ERP/SaaS solutions, Klipboard has a wide … with the comfort and convenience of remote work." Work closely with wider Sales and Account Management teams to align strategies and deliver a unified customer experience If you require any help, adjustments and/or support during the interview and offer process then please advise ...

Business Analyst. This is an opportunity to join a collaborative delivery team and support a broad range of change initiatives spanning technology, operations, customer experience and regulatory projects. What you'll be doing? You'll work closely with stakeholders across the business to understand requirements, analyse processes … stories and acceptance criteria Supporting testing and UAT activities Acting as the bridge between business and technology teams What you need Strong Business Analysis experience Excellent communication and stakeholder management skills Process mapping and requirements gathering expertise Workshop facilitation capability Ability to challenge and influence constructively Experience working ...

outcomes. Operating across wholesale, trade, retail B2B, direct-to-consumer (D2C), e-commerce and export markets, marketing plays a critical role in driving traffic, customer acquisition and brand growth. The Head of E-commerce owns the strategy, performance and technical development of Team RH's e-commerce channel, with … develop a high-performing team. You’ll report to the Chief Commercial Officer and work closely with Marketing, Paid Media, Supply Chain and Customer Service, representing e-commerce in senior leadership and commercial planning as the channel grows. Key Responsibilities Own the e-commerce strategy and roadmap, aligned ...

Group: Employee Employment Type: Undefined term Full-time/part-time position: Full-time Workplace Type: Field Service At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive.We believe diversity drives business … Time-served apprenticeship or NVQ Level 3/HNC in electrical or mechanical engineering, with practical competence in both Working knowledge of hydraulics Experience of Siemens S7 desirable Organised and self-motivated Computer proficient including basic networking and component diagnostics Familiar with the Provision and Use of Work Equipment ...

Company Description At Konecranes, we believe that great customer experience is built on the people behind the Konecranes name. Everything we do, we do with passion and drive. We believe diversity drives business success and is the foundation for our growth. We welcome different backgrounds and skills that … repair and safety related issues Qualifications What we are looking for in you: Electrically qualified with a basic understanding of mechanics and hydraulics Experience of Siemens S7preferable Good attention to detail. Be organised and self-motivated person. Computer proficient including basic networking and component diagnostics. Familiar with the Provision ...

warehouse and integration patterns - Lead small teams or workstreams, communicate trade-offs to client stakeholders and mentor architects, analysts or engineers Essential skills - Proven experience (5+ years) in enterprise or domain data architecture, information architecture, data modelling and delivery - Experience defining data domains and conceptual, logical and physical … models that align business concepts with technology implementation - Experience applying canonical, analytical, shared and reference-data patterns appropriately rather than forcing one model across every use case - Experience contributing to data strategies, principles, standards, target states and transition roadmaps - Strong understanding of data ownership, stewardship, data products, contracts ...

high-performing team, develop cloud-based data pipelines with SQL, Python, AWS Glue, and Power BI, and deliver dashboards that inform decisions and improve customer experiences. This role also offers exposure to modern data platform design and opportunities to influence reporting #J-18808-Ljbffr ...

guidelines as an applicant for this role is essential, please read the below carefully. Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep. Across … Maintenance Engineering team. We maintain and optimize technologies in the Global Amazon Warehouse & Delivery Network. PURPOSE OF THE JOB: We are looking for motivated, customer-focused people who want to join our team as a Senior Reliability Maintenance Engineering Technician. The focus of the Senior Reliability Maintenance Engineering Technician ...

business insights? Do you want to be part of a large-scale cloud transformation programme where your work will directly influence business decisions and customer experiences? We're looking for a talented Data Analyst to join a high-performing team during an exciting period of digital evolution. This … investing heavily in its data and analytics capabilities, with ambitious plans to: Rebuild and modernise its data warehouse in the cloud Integrate a sophisticated Customer Data Platform Expand self-service analytics capabilities Deliver innovative reporting and insights across the business Establish a scalable, future-ready data ecosystem This role ...

will you be involved in? We believe the best software engineers build strong foundations by experiencing different parts of the product lifecycle, from building customer facing features to ensuring quality and reliability at scale. As a Graduate Software Engineer, you’ll develop your technical skills while contributing to real … delivery and maintenance Working on back end and/or front end components, learning how systems are designed, built and integrated to create great customer experiences Collaborating closely with QA, Product and other team members to understand requirements, test outcomes and deliver high quality releases as part ...

unable to offer visa sponsorship for this role. About ZeroLight ZeroLight is a visualisation platform for brands that want to build stunning digital customer experiences that captivate and convert. Whether it’s creating world-beating product configurators, producing photoreal CGI content, or accessing enterprise-standard cloud-streaming, ZeroLight makes … both the art and development teams to ensure assets are not only visually stunning but also highly optimised for real-time performance. Requirements Technical Experience & Requirements 2 plus years’ experience in 3D art production, preferably working within the computer games or real-time visualisation industry. Demonstrable, strong experience ...

with campaign teams, designers and T&I to manage dependencies, releases and delivery requirements. Completing quality assurance and testing before launch, ensuring a seamless customer experience. Monitoring live campaigns and support UX, UI and SEO improvements to optimise digital performance. About You You’ll have experience in digital ...

valuation was 11B - multiples of 11, always. We have expanded from voice into three main platforms: ElevenAgents enables businesses to deliver seamless and intelligent customer experiences, with the integrations, testing, monitoring, and reliability necessary to deploy voice and chat agents at scale. ElevenCreative empowers creators and marketers to generate … expected to find profitable, scalable growth through experimentation and data-driven decision making. The ideal candidate is platform agnostic, with proven, hands-on experience across multiple paid channels. You should be as comfortable optimizing for self-serve signups as you are for demo requests and lead quality ...

Where an issue is more complex, you'll make sure it is escalated to the appropriate team while continuing to take ownership of the customer experience. The role would suit someone with good technical troubleshooting skills who enjoys helping people, solving problems and working in a customer-focused … team and assist where required. Keep up to date with relevant and emerging IT technologies. Look for opportunities to improve support processes and the customer experience. What We're Looking For Essential Strong troubleshooting and problem-solving skills across software environments. Good understanding of current IT technologies. Excellent written ...