26 to 50 of 53 Customer Experience Jobs in Scotland

building new functionality that simplifies how advertisers set up campaigns, in a policy and regulatory compliant way. You'll own the end-to-end customer experience, contributing to product direction while building the APIs, services, data models, and user interfaces that bring it to life. Key job responsibilities … variety of technologies. Your systems will meet remarkably high standards of performance and reliability, and will operate at massive scale, 24x7. Basic Qualifications Experience contributing to the architecture and design (architecture, design patterns, reliability and scaling) of new and current systems Experience in professional, non-internship software development ...

senior stakeholders across existing and new client accounts.* Helping clients create secure, resilient and scalable foundations for future growth.* Applying your retail expertise across customer experience, omnichannel commerce, merchandising, supply chain, fulfilment and store operations.* Shaping solutions using modern enterprise platforms, ERP, specialist retail technologies, APIs, microservices, cloud … development.* **Learning and Development:** Undertaking training, professional development and relevant certifications to support your career and evolving market demand.## YOUR PROFILEYou will bring:* Significant experience leading enterprise or solution architecture within the retail sector.* Strong retail sector knowledge, potentially spanning grocery, fashion, general merchandise, or health and beauty.* Experience ...

Product Manager in Glasgow to lead the ServiceNow Product Management team. The role emphasizes developing industry-specific solutions on the ServiceNow platform while enhancing customer experience and operational efficiency. The successful candidate will define product strategy, support sales efforts, and collaborate closely with various teams to deliver high … quality outcomes. Ideal applicants will have strong experience in CRM platforms and a deep understanding of customer workflows. #J-18808-Ljbffr ...

programmes. Solution Architecture While the primary focus of the role is Enterprise Architecture and assurance, the successful candidate will also: Apply substantial Solution Architecture experience when reviewing and shaping complex solutions. Provide hands‐on architectural input where required for complex BAU or operational requirements. Support the Architecture Lead … wider team on particularly complex or strategically significant solution decisions. Act as a senior technical and architectural sounding board for other architects. Experience & Skills Essential Extensive senior-level Enterprise Architecture experience. Significant previous experience in Solution Architecture. Experience with Operational Technology (OT) and IT/OT architecture. ...

programmes. Solution Architecture While the primary focus of the role is Enterprise Architecture and assurance, the successful candidate will also: Apply substantial Solution Architecture experience when reviewing and shaping complex solutions. Provide hands-on architectural input where required for complex BAU or operational requirements. Support the Architecture Lead … wider team on particularly complex or strategically significant solution decisions. Act as a senior technical and architectural sounding board for other architects. Experience & Skills Essential Extensive senior-level Enterprise Architecture experience. Significant previous experience in Solution Architecture. Experience with Operational Technology (OT) and IT/OT architecture. ...

Required Qualifications Bachelor's degree in Computer Science, Data Analytics, Information Systems, Engineering, or a related discipline, or equivalent industry experience. 5+ years of experience in data analytics, business intelligence, software engineering, or a related technical field. Strong experience developing solutions using Microsoft Power BI, including DAX, Power … Query, semantic models, and dashboard design. Experience with Microsoft Fabric, Azure Data Services, or modern cloud-based analytics platforms. Advanced Python programming skills for data processing, automation, and analytics. Strong SQL development and database querying experience. Experience working with source control and collaborative development practices using GitHub. Strong ...

CONVERSATIONAL DESIGNER - VOICE/AI/CUSTOMER EXPERIENCE/CONVERSATION DESIGN Up to £575 per day Inside IR35 6-month contract Edinburgh Hybrid THE DETAILS £525 - £575 per day Inside IR35 6-month contract Edinburgh Hybrid - 2 days per week on-site Major enterprise customer service transformation … programme We're looking for an experienced Conversational Designer to join a major enterprise customer click apply for full job details ...

will drive delivery of value streams within a multi-year digital transformation program, shaping outcomes such as cost reduction, revenue growth, and improved customer experiences. Hybrid role in Edinburgh with three in-office days. You will build high-performing teams, manage dependencies, and report progress to stakeholders, while fostering ...

documenting it Providing feedback on usability and serviceability, trace the result to quality risk and report it to concerned stakeholders 3. Status Reporting and Customer Focus on an ongoing basis with respect to project and its execution Capturing all the requirements and clarifications from the client for better quality … necessary details and reports in a formal way for proper understanding of software from client proposal to implementation Ensure good quality of interaction with customer w.r.t. e-mail content, fault report tracking, voice calls, business etiquette etc Timely Response to customer requests and no instances of complaints either ...

will own the full lifecycle from discovery to go-live, coordinating stakeholders and vendors to deliver a single, trusted CRM platform that improves customer experience and reporting. This 18-month fixed-term contract offers hybrid working across Scotland, with travel as required. #J-18808-Ljbffr ...

client in Edinburgh or London, with 6 days in the office per month and the rest remote. You will design and engineer software with customer experience at the forefront, contribute to architecture and engineering excellence, and collaborate to enhance the bank's software capabilities. You will lead engineering ...

engineer to join the Targeting organization to build privacy-safe ad solutions that are policy-compliant and scalable. You will own end-to-end customer experiences, contribute to product direction, and design APIs, services, data models, and user interfaces across multiple technologies to make ads more relevant for shoppers ...

practice and events that explore new and emerging technologies. Required qualifications, capabilities and skills Formal training or certification on software engineering concepts applied advanced experience Hands‐on experience in system design, application development, testing and operational stability. Hands‐on experience using enterprise‐authorized AI‐assisted software development … adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices. Advanced skills in Java with experience developing, debugging and maintaining code in a large corporate environment, with hands‐on skills in Java 11+, Spring Boot and AWS Intermediate‐level familiarity with ...

products and offer services that connect people to the financial information and tools they need. Our mission is to enhance the education, engagement, and experience for the investor. The AI-enabled Product Manager will lead the transformation of core customer and colleague workflows across the Morningstar Wealth Platform. … digitalisation of core, high value workflows across our Platform product. Lead the shift from manual, colleague‐led processes to secure, permissioned, customer self‐service experiences – leveraging authentication, role‐based access controls, and intelligent automation to reduce dependency on human intervention at scale. Define and deliver an automation roadmap that ...

programme, you will combine strategic thinking, strong delivery leadership, and innovative problem-solving to achieve measurable outcomes including revenue growth, cost optimisation, and enhanced customer experiences. If you thrive on leading change, building collaborative relationships, and making a tangible impact on business success, this role offers an exciting platform … value streams. Ensuring operational excellence and strategic alignment in our multi-year digital program. You will leverage your deep functional knowledge and extensive business experience to lead the delivery of value-stream outcomes (e.g., cost reduction, revenue growth, customer eNPS). You will play a crucial role ...

service stability.Lead post-incident reviews and governance activities, ensuring lessons learned, corrective actions, and service improvement initiatives are implemented to strengthen operational resilience and customer experience.You can bring your whole self to work. At Capgemini, striving for equity, diversity and inclusion is part of everyday life, and will … part of your working reality. We have built an inclusive and welcoming environment, for everyone.Your skills and experienceProven experience leading Incident Management or Major Incident Management teams within complex IT service environments, with responsibility for service restoration, operational performance, and team development.Strong understanding of SIAM principles, supplier governance ...

practice and events that explore new and emerging technologies. Required qualifications, capabilities and skills Formal training or certification on software engineering concepts applied advanced experience Hands-on experience in system design, application development, testing and operational stability. Hands-on experience using enterprise-authorized AI-assisted software development … adherence to resiliency and security expectations; ability to guide peers on safe and effective usage within team practices. Advanced skills in Java with experience developing, debugging and maintaining code in a large corporate environment, with hands-on skills in Java 11+, Spring Boot and AWSIntermediate-level familiarity with ...

energy retail transformation programmes, guiding clients from strategy to execution and shaping scalable solutions with AI and agentic capabilities. You will own delivery across CX strategy, customer journey mapping, CRM/billing transformations, and operating model changes, while growing the Energy & Utilities practice and developing client proposals. #J ...

spearhead the evolution of our digital landscape, driving innovation and excellence. You'll harness cutting-edge technology to revolutionise our digital offerings, ensuring unapparelled customer experiences. To be successful as a Java Developer , you should have experience with: Strong experience as a Java developer with a deep … ability to design and develop enterprise level software solutions using tools and techniques such as Source Control, Build Tools (e.g. Maven), TDD, Jenkins etc. Experience working in Financial services domain. Experience of mentoring other members of the team. Spring Hibernate. User interface technologies: REACT, Typescript, HTML5, CSS, Javascript ...

next chapter of our evolving digital practice. You'll work with clients from initial strategy through to measuring impact across websites, CRM and customer journeys. Bring strong experience in digital strategy, analytics and CRM, with familiarity in GA4, GTM, Looker Studio and related tools. Collaborate with UX, creative ...

Service Desk Analyst in Livingston, where you'll be the first point of contact for customers, resolving technical issues and ensuring a seamless support experience from start to finish/At XMA, our people are at the heart of everything we do. Together, we help organisations achieve more through … looking for a role where your contribution matters, we'd love to hear from you. Exceptional service is at the heart of our customer experience. Join a team dedicated to solving problems, delivering outcomes and building trusted customer relationships. Whether you're providing technical expertise, service management ...

hours in line with role requirementsCareer development and life-long learning opportunitiesOpportunity to join Europe's largest privately-owned IT CompanyRole purpose: To attend customer sites to provide support on IT hardware and software products, within the required Service Level Agreement (SLA). To work efficiently and proactively … required to undertake advanced diagnostics, repair, and replace PC's, Laptops, Printers, Servers, relevant network support and retail equipment and associated peripherals. Complete customer rebuilds and configuration to deskAssist other engineers in the delivery of service to our customers. Cover site roles where required due to planned ...

Responsibilities: Design, develop, test, and deploy software solutions Qualifications: Experience with React, NextJs,.NET (C#), and SQL Location : Edinburgh, Hybrid. In this position, you’ll be based in the Edinburgh offices for a minimum of three days a week, with the flexibility to work from home for some … Full Stack Developer who enjoys working in a team of developers, testers and business analysts to build high-quality software solutions. You will have experience designing, developing, testing, and delivering new features while continuously enhancing existing applications and tools. You will also be comfortable supporting and maintaining existing systems ...

Responsibilities include leading an engineering team and delivering high-quality outcomes Requirements include experience in C#, ASP.NET Core, and SQL Desirable experience with React or other front-end frameworks Location : Edinburgh, Hybrid In this position, you’ll be based in the Edinburgh office for a minimum of three … Issuer Services Investor Engagement business. This position sits within a newly established Edinburgh-based team. The team will create the next generation of customer experiences on a unified platform that brings together multiple businesses and product capabilities to create a market leading digital experience that delivers ...

Banking Journey Manager on a seconded basis in the UK. The role focuses on designing end-to-end bot journeys, leveraging Voice of the Customer insights, and delivering seamless customer experiences with cross-functional collaboration across Operations, Digital, IT and external partners. You will drive improvements through data … driven analysis, staying aligned with regulatory and brand guidelines while enabling scalable AI-driven customer #J-18808-Ljbffr ...