1 to 25 of 191 Customer Experience Jobs in the Thames Valley

Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. … expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers ...

Description We are seeking a dynamic CX Manager to join our CX Acceleration SWAT team, a role essential for revolutionizing customer experiences through optimized Zendesk implementations. The ideal candidate will have extensive experience as a Senior Consultant, Senior Technical Account Manager, or Senior Customer Success Manager, bringing … technical expertise to every project. This role involves fostering strong collaborative partnerships, starting with securing executive buy-in to ensure alignment and commitment. The CX Manager will lead comprehensive discovery sessions and technical assessments to identify enhancement opportunities. Whether engaging specialized consultants and technical architects or executing hands-on configuration ...

interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement … trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS ...

interested in tech) to join the award-winning in-house Legal team at Content Guru - one of the world's leading cloud communications and Customer Experience technology providers. As Europe's top Customer Experience as a Service (CXaaS) platform, Content Guru powers seamless customer engagement … trains from London & Reading) £60,000 - £75,000 DOE Plus Benefits Package. Service/Product: global provider of enterprise cloud Customer Experience (CX) and contact centre solutions Pedigree: The Gartner® 2025 Magic QuadrantTM for Contact Center as a Service. 2025 Gartner® Voice of the Customer for CCaaS ...

company and take ownership of their work. Join the team and create the future of customer experience together. Senior Principal CX Advisory Consultant (Individual Contributor) Location: London flexible office Summary Of The Position Join the Genesys CX Advisory team to help enterprise customers define and execute their … Orchestration strategy. You'll lead complex transformation programs, advise on CX (customer experience) and EX (employee experience) best practices, and drive adoption of Genesys solutions that deliver measurable business outcomes. What is the role about? Engage and influence executive stakeholders; secure sponsorship for AI Orchestration. Actively contribute ...

company focused on creating a smart, sustainable energy system. From optimising renewable generation, creating a more intelligent grid and enabling utilities to provide excellent customer experiences, our operating system for energy is transforming the industry around the world in a way that benefits everyone. It's a really exciting … make a real impact on shaping a better, more sustainable future. Kraken Utilities Our tech platform 'Kraken' is already licensed to support 55 million customer accounts globally, and we aim to serve 100 million by 2027. Kraken is the most AI-driven, innovative, forward-thinking platform for energy management. ...

technical liaison for multiple strategic partners. This critical role acts as the connective architect, seamlessly integrating Product, Engineering, Supply, and Customer Experience teams to ensure every partner receives clear, consistent, and exceptionally reliable support for technical inquiries and strategic growth initiatives. This is a hands-on, results-oriented … engineering bandwidth. Process & Program Development Improve intake workflows, templates, and triage mechanisms to create consistency across partners. Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards. Contribute to playbooks, documentation, and partner-facing resources to strengthen transparency and scale ...

technical liaison for multiple strategic partners. This critical role acts as the connective architect, seamlessly integrating Product, Engineering, Supply, and Customer Experience teams to ensure every partner receives clear, consistent, and exceptionally reliable support for technical inquiries and strategic growth initiatives. This is a hands-on, results-oriented … engineering bandwidth. Process & Program Development Improve intake workflows, templates, and triage mechanisms to create consistency across partners. Collaborate with product, engineering, supply, and Customer Experience teams to refine escalation paths, service expectations, and communication standards. Contribute to playbooks, documentation, and partner-facing resources to strengthen transparency and scale ...

nine Business Apps Inner Circle awards, all of which validate our employees' innovative industry solutions that fuel our clients' exceptional customer experience (CX). We are seeking a highly skilled Solution Architect to join our expanding team in the EMEA region. This role blends expertise in Microsoft Power … Microsoft Fabric. Technical Expertise: Serve as the subject matter expert for Dynamics 365 CE (including the Digital Contact Centre platform) and CX solutions, delivering compelling product demonstrations and presentations to prospective clients. Requirements & Documentation: Lead client workshops to gather and document business requirements, creating Solution, Functional, and Technical Specifications ...

forefront of this mission. Are you interested in working for one of the most exciting products in Microsoft Azure, passionate about exceeding customer expectations and advancing Microsoft's cloud first strategy? Azure Customer Experience (CXP) team is searching for a customer obsessed Customer Experinece Engineer … help shape the future. Our "no dead-ends", "whatever it takes", "biased for action", "make it better than ever" philosophy ensures that every customer can realize their full potential through the Microsoft Cloud. We are fast growing team, but we make sure we are committed to remain agile. Customer ...

SASE, and IoT to ensure seamless integration across the broader network portfolio. This includes aligning capabilities with GTT's Envision Strategy, observability, and digital experience initiatives. This role is well suited for a proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal … management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed services. Success in this role demands independence, adaptability to a dynamic, transformational setting, and comfort operating within a global, distributed ...

SASE, and IoT to ensure seamless integration across the broader network portfolio. This includes aligning capabilities with GTT's Envision Strategy, observability, and digital experience initiatives. This role is well suited for a proactive, growth-oriented leader who drives results autonomously while ensuring alignment with organizational priorities. The ideal … management, developing standard service offerings, and supporting complex environments like Walk-In and Take-Over (WITO). They should also integrate AI and digital experience enhancements into modern managed services. Success in this role demands independence, adaptability to a dynamic, transformational setting, and comfort operating within a global, distributed ...

services in around 50 countries. For more information please visit www.NIOX®.com. In order to support these activities, we are currently seeking a Digital Experience Engineer The Digital Experience Engineer (DXE) is a hybrid role that combines technical development skills with marketing expertise to create seamless, data-driven … engaging customer experiences across all digital touchpoints. Operating at the intersection of marketing, technology, and customer experience, the DXE is responsible for developing and optimising the organisation’s digital platforms, marketing technology stack, and customer engagement systems to drive growth, retention, and brand value. Reporting into ...

Description AI Sales Consultant - AI Customer Excellence Center The Oracle AI Customer Excellence Center, part of Customer Success Services organisation, is a global team of pre-sales experts dedicated to helping customers achieve their business objectives by providing deep expertise, winning sales opportunities, and accelerating cloud adoption. … Responsibilities As an AI Sales Consultant, your main responsibilities will include: Leading pre-sales technical and functional support for prospective clients, ensuring a positive customer experience Focusing on large or complex sales opportunities that require innovative solutions Advising clients on overall solution architecture Designing, building, and delivering customer ...

Organizations everywhere struggle under the crushing costs and complexities of "solutions" that promise to simplify their lives. To create a better experience for their customers and employees. To help them grow. Software is a choice that can make or break a business. Create better or worse experiences. Propel … organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around ...

Customer Experience Specialist Up to £30,000 plus excellent benefits Milton Keynes, office based. Do you have experience working within the IT industry or do you have a desire to work within it? IT industry experience isn’t essential; if you are great with people, able … client-facing reports relating to service and present them to senior management. Provide internal reports on client satisfaction. What are we looking for? Experience in a Customer Service based role. A desire to work in the IT/Cloud industry. Ability to interact confidently with clients, both written ...

Customer Experience Specialist Up to £30,000 plus excellent benefits Milton Keynes, office based. Do you have experience working within the IT industry or do you have a desire to work within it? IT industry experience isn't essential; if you are great with people, able … client-facing reports relating to service and present them to senior management. Provide internal reports on client satisfaction. What are we looking for? Experience in a Customer Service based role. A desire to work in the IT/Cloud industry. Ability to interact confidently with clients, both written ...

organizations more productive. Over 72,000 companies, including Bridgestone, New Balance, Nucor, S&P Global, and Sony Music, trust Freshworks' customer experience (CX) and employee experience (EX) software to fuel customer loyalty and service efficiency. And, over 4,500 Freshworks employees make this possible, all around … Responsibilities: Maximise the UK & Ireland Market: Take ownership of achieving and surpassing sales and adoption targets for Freshworks' premium SaaS offerings, including EX, CX, and AI solutions. Focus on driving success in the Mid-Market and Enterprise segments through strategic leadership and execution. Set the Vision, Execute the Plan: Create ...

Sales Development Representative (SDR) Serve First CX Location: Milton Keynes/Hybrid Salary: Competitive + uncapped commission + benefits Start date: Immediate Serve First CX is a fast-growing customer experience (CX) provider, backed by £4.6M in growth funding. We partner with some of the UK's best … across enterprise and multi-site businesses about real commercial challenges. What You'll Be Doing Prospecting and engaging with senior decision-makers (Operations Directors, CX Leaders, HR Directors, Marketing Managers) across multiple industries. Running multi-touch outreach campaigns (calls, LinkedIn, email, voicemail) to create meaningful conversations. Qualifying leads against ...

goals. What You'll Be Doing: Drive top-line revenue growth by acquiring new customers and developing strategies for account expansion. Manage and nurture customer relationships ensuring high satisfaction and retention levels. Proactively identify and pursue opportunities to cross-sell additional products and services to existing customers to optimise … account revenue and profitability. Use data insights, customer intents, and adoption history to effectively prospect new clients and enhance retention strategies. Understand and convey the benefits of Zendesk products, aligning them with customers' business objectives to ensure customer satisfaction and product expansion. Lead competitive sales cycles utilising strong ...

interact with customers, providing them with assistance, support and information to address their inquiries, concerns and needs. This role is crucial for maintaining positive customer experiences and fostering customer loyalty. You will be part of an experienced, fast paced team who work across multiple geographies, maintaining and exceeding … expectations of euNetworks commitment to customer excellence. What will you be doing? Interacting with Customers: Customer service representatives engage with customers through various channels including phone calls, emails, live chats, and in-person interactions. They should be courteous, patient and empathetic while addressing customer inquiries and issues. ...

dunnhumby is the global leader in Customer Data Science, partnering with the world's most ambitious retailers and brands to put the customer at the heart of every decision. We combine deep insight, advanced technology, and close collaboration to help our clients grow, innovate, and deliver measurable value … practice and in-depth market knowledge, the role will be responsible for supporting clients to build and optimize their retail media business in a customer centric manner, as well as assisting on broader proposition development and strategic projects. Key Accountabilities Support Consulting Managers in delivering strategic projects ...

controlled laboratory environment that will facilitate a rapid, agile and highly effective means to capture and agree requirements to enhance and continuously improve the customer journey. The role will contribute toward a simulated, pilot office environment for testing and evaluating new systems, processes, or products before full-scale implementation. … guidelines and documentation for future model office setups and implementations. Stakeholder Management Working collaboratively with stakeholders, identifying trends to help continuously improve IMServ customer experience Working with internal stakeholders where appropriate to understand and address their needs. Working with other teams to create and execute a cohesive, efficient ...

services, acting as the primary point of contact for customers through all growth related conversations and activities. You will be accountable for ensuring excellent customer experience across the end to end lead to order process, coordinating inputs from other teams as required, with the overall objective of growing … base. Key Responsibilities Drive revenue growth across new logo customers aligned to strategic industry verticals Leverage multiple channels for opportunity identification Operate with a CX first mindset, putting customer outcomes at the heart of how you operate Identify new business opportunities across Claranet UK's full portfolio of products ...

Member Experience Manager Department: Creative (Marketing) Location: Motorsport UK, Bicester Motion Hours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri. 4 days on site, 1 remote. Line Manager: Director of Marketing Grade: D Salary … clear ambition: to help more people enjoy motorsport, more often. This direction is guiding how we modernise the sport, strengthen our member experience and open more accessible pathways into motorsport. Data, insight and evidence-based decision-making is central to how we shape that future and this role will ...