1 to 25 of 72 Customer Experience Jobs in the Thames Valley

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

flagship transformation programme centred around the implementation of a new B2C digital system/application. This is a strategically critical initiative designed to modernise customer experience, streamline operations and enable future growth. As Programme Manager, you will take full ownership of delivering this end-to-end programme from … realisation. This is a high-visibility role with direct influence on how millions of customers interact with the brand. If youre passionate about delivering customer-centric digital change and thrive in fast-paced environments, this is a rare opportunity to lead a programme that genuinely moves the needle. What ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

outcomes that reflect our brand and meet customer needs. Sitting within the Customer Experience Centre of Excellence, you'll contribute to CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From joining Sky to engaging with our latest services, we're driven … adoption of AI-enhanced tools to improve service quality and efficiency. Define end-to-end strategies, experience principles, frameworks, customer journeys and CX KPIs that connect digital, assisted, and real-world touchpoints with clarity and consistency. What you'll bring: Track record of leading service design and delivering ...

Customer Success Business Partner Manchester, Leeds or Slough (Hybrid 2-3 days in office) Competitive + Commission Permanent full time We are looking for an experienced Customer Success Business Partner (CSBP) to join IRIS Software Group, supporting our market-leading accountancy software portfolio . As a CSBP … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

online presence and performance of the portfolio of The Lakes Distillery brands across DTC, optimising the website and digital marketplaces to ensure a seamless customer experience to maximise sales. SCOPE: This role involves managing online sales and distribution while ensuring compliance with alcohol regulations. It includes optimising digital … platforms, driving customer engagement, and using data analytics for sales growth. The role also focuses on product launches, partnerships, and omnichannel integration for a luxury user experience across owned digital touchpoints and product fulfilment. PIONEER Nyetimber Group is the pioneer of English Sparkling Wine and Single Malt Whisky. ...

hiring for Senior Account Manager for London, UK location, Job Role: Senior Account Manager – Software & Services (EMEA/Europe Focus) Location: London, UK Experience: 10–12+ years Industry: IT Services/Software Solutions Job Summary: We are seeking a seasoned Senior Account Manager with extensive experience in software … accounts, driving client satisfaction, and expanding business within existing clients. Exposure to the broader EMEA region is advantageous. The role requires deep expertise in Customer Experience Management (CEM) solutions, Platform Engineering, and Data & Integration solutions across multiple technology platforms, with a focus on the Retail, Supply Chain ...

developing additional business opportunities. You will liaise with cross-functional, global internal teams (including sales, professional services, content and technology) to improve the entire customer experience and will negotiate new terms and pricing at the point of renewal using the clients renewal process. You are customer-oriented … with a drive to achieve goals and maintain a great customer experience, listening to our customers to understand their goals and concerns. You will be able to suggest forward-thinking ideas to promote our services, current and new, and work closely with your customers to understand their needs ...

proudly be yourself; our people make Sky a truly exciting and inclusive place to work. As a Lead User Researcher in our Digital Customer Experience team, you'll help Sky better understand our customers and their needs. You'll lead research initiatives within Agile teams, collaborate across … contribute to building a thriving research culture. Sitting within the Customer Experience Centre of Excellence, you'll support CX strategy, design excellence, and performance across product roadmaps for the UK & Ireland. From first-time visitors to long-term customers, you'll ensure every digital interaction reflects ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. … hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement – let's talk. The Opportunity We're looking for ambitious, tech-savvy graduates and early-career professionals who want to build a career ...

Application Support Analyst Slough Up to £40,000 + Benefits Join a leading UK retailer where technology underpins every aspect of customer experience and business performance. In this role, you ll take ownership of application operations across core business systems, including Microsoft Business Central and integrated platforms, ensuring … Contribute to process and system improvements. Maintain documentation including system guides, knowledge articles, and API references. Collaborate with Infrastructure, Cybersecurity, and Development teams. Technical Experience Experience with middleware or integration platforms (e.g. Mulesoft or similar). Ability to work with APIs (headers, payloads, authentication, performance). Familiarity with ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role As a Deployment Project Manager, you will oversee … management of key customer accounts, maintaining strong relationships and leading a project team. Your expertise will ensure the successful execution of projects from start to finish, meeting deadlines, staying within budget and delivering exceptional results . What Youll Do: Client Management: Act as the main client contact, ensuring KPIs ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

delivering real-time and historical insights for cloud-based communication platforms, including Microsoft Teams, Cisco BroadWorks, and Webex Calling. Our analytics help businesses enhance customer experience, optimize productivity, and drive performance across voice and collaboration channels. Job Summary & Purpose The Account Executive is responsible for acquiring new service … report on sales performance against quarterly and annual targets. Occasionally support cross-sell and upsell into existing accounts when this role owns the customer relationship. Travel as required for customer meetings, industry events (including speaking opps), or sales workshops. Required Skills & Experience Proven track record ...

Centre Experience & Commercial Manager Are you a confident site leader with strong commercial instincts and a passion for delivering standout customer experiences? Do you enjoy owning a P&L, leading teams, and turning vibrant spaces into profitable, high-performing centres? If so, this is a role where … succeed. With a strong reputation for service quality, operational excellence, and community-led environments, the organisation continues to invest in its people, spaces, and customer experience. The Opportunity As Centre Experience & Commercial Manager, you will take full ownership of a flagship centres performance. This is a senior, hands ...

commerce platforms. This role sits at the intersection of content, merchandising, and technical execution, working closely with E‐commerce, Brand, Marketing, and Customer Services teams to deliver high‐quality, commercially effective web experiences. The ideal candidate will have hands‐on experience managing content on websites, strong e‐commerce … Ensure promotional mechanics are set up correctly from both a content and technical perspective. Monitor merchandising performance and make adjustments to improve conversion and customer experience. Cross‐Functional Collaboration & Support Work closely with the E‐commerce team to align content and merchandising with trading priorities. Partner with Customer ...

Entry-Level Print Deployment Engineer, you will receive comprehensive training to deploy and support print and IT hardware and software solutions at customer sites. Working alongside experienced colleagues, you will learn to manage installations from start to finish, gaining hands-on technical skills, problem-solving experience, and customer engagement confidence. This is a hands-on, customer-facing role, ideal for someone who enjoys solving problems, working across varied environments, and taking pride in delivering smooth, professional deployments. What you will be doing (after training): Learning to install and deploy print and IT devices, including setup, configuration ...

capability to support key BAU and industry initiatives during 2026, including VRP+, and Open Banking v4.x.x. We are seeking an Open Banking Architect with experience designing and governing Open Banking and API-based ecosystems in a regulated financial services environment. The role combines hands-on solution architecture with enterprise … Combine hands-on solution architecture with enterprise architecture to shape the long-term Open Banking strategy and estate. Desirable Qualifications Banking Payments Services industry experience Key Skills/Knowledge Mandatory Requirements Candidates must meet all of the following: Open Banking Domain Expertise Strong experience delivering Open Banking solutions ...

business process optimization, and AI-powered capabilities. You'll work at the intersection of business strategy and technology, helping organizations transform how they manage customer relationships. Key Responsibilities Pre-Sales & Business Development Partner with sales teams to understand prospect requirements and design compelling CRM solutions that address business challenges … testing strategies, data migration plans, and change management programs Business Process Management Analyze current business processes and identify opportunities for optimization and automation Map customer journeys and design processes that enhance customer experience and operational efficiency Create process documentation, workflow diagrams, and standard operating procedures Facilitate process ...

major UK organisation as they deliver a key digital transformation initiative: the rollout of a new B2C system/application that will modernise customer experience and streamline internal processes. This is an excellent opportunity for an ambitious Project Manager who has delivered digital or system-related projects … implementation of a new B2C system/application Supporting the planning, coordination and delivery of project activities Working closely with Digital, Technology, Operations and Customer teams Tracking progress, risks, issues and dependencies, escalating where needed Supporting system integration activities across retail platforms (e-commerce, CRM, POS, fulfilment etc.) Helping ...