1 to 25 of 31 Customer Experience Jobs in the Thames Valley

Customer Success Manager £42,000-£45,000 + 15% Bonus | Hybrid (Milton Keynes, 2 days per week) We're partnering with a high-growth, venture-backed SaaS business that is transforming how organisations understand and engage their people. With hundreds of customers across the UK and an innovative platform … entering an exciting new phase of growth. They're investing heavily in product innovation, adopting AI throughout the business, and continuing to expand their Customer Success function. As a result, they're looking for an experienced Customer Success Manager to take ownership of a portfolio of mid-market ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … channel best practice (especially email/SMS), this is your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online ...

definition of the strategic direction and architectural governance of VodafoneThree's Network Services, Core and Infrastructure domains. It ensures alignment with business aspirations, customer experience goals, and commercial outcomes, while driving integration across Voice and Data core networks, Value Added Services, Messaging Platforms, Data Centres, Cloud, Automation … broad range of skills and knowledge across other disciplines (the horizontal bar). The majority of the roles/responsibilities and experience described below are generic covering all L5 Manager roles in the Network Services, Core and Infrastructure Strategy and Architecture team but individuals are expected to have deep ...

Customer Support Consultant – Accountancy Location: Wokingham Salary: Up to £24,800 This is an exciting opportunity to join a fast-growing fintech software company, supporting accountancy customers who use their software. You’ll be using your accounting knowledge to help customers resolve queries, while also working closely with … develop junior team members. The role would suit someone who enjoys working with people, solving problems and using their accounting knowledge in a more customer-focused and technology-driven environment. A few key areas of the role include: Providing second-line support to accountancy customers via telephone and email ...

print knowledge Become the in-store print specialist and explain product benefits clearly and confidently Work towards campaign KPIs through helpful, honest and engaging customer conversations Share customer feedback, store insights and complete campaign reporting requirements ARE YOU OUR PERFECT PARTNER? Enthusiastic, approachable and confident starting conversations with … clear communicator who builds positive relationships with store colleagues Proactive, reliable and comfortable working towards KPIs and campaign objectives Retail, sales, promotional or customer-facing experience is desirable, but not essential WHAT YOU CAN EXPECT FROM US £116.96 per day, plus a £25 daily KPI-related bonus Immediate ...

project likely 3-4 years Location - Hybrid (2 days per week in Reading once office up and running) Accountable for global service performance and customer experience across the Service Management operating model. The role provides a single senior point of accountability for service outcomes across the United Kingdom … commitments are visible and acted upon. Set the service performance approach for SLAs, XLAs and supporting operational measures, ensuring that service reporting reflects user experience as well as contractual performance. Coordinate regional delivery teams so that local priorities, language needs, national controls and stakeholder concerns are represented in global ...

join a market leading business in Reading. The Data Migration Analyst will primarily be involved in working with new and existing clients to migrate customer data across from their existing products into our clients software and supporting the customer during the migration process. The role involves … customer interaction as well being 'spreadsheet heavy' so ideal candidates will have a strong background in working in data migration of critical information alongside great communication skills and be comfortable with customer interactions/client facing meetings. You'll be based in Reading 2 to 3 days ...

support career with Concero! Earn while you learn, solve real-world technical issues and help schools use technology with confidence. Role Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved, proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

school leadership and teaching/support staff and ensuring contractual compliance against KPI's and Service Level Agreements (SLA). Responsibilities: Monitor your customer portfolio and respond to incidents logged by the customer or on behalf of the customer Management of problems to resolution for any network … ensure that service levels are achieved; proactive maintenance and change implementation objectives are met Proactively seek out changes that will add value for the customer and ensure the service is delivered in the most efficient and dynamic way Identify and raise issues, escalate or resolve where required and offer ...

transformation programmes, including cloud migration, network modernisation, and platform consolidation initiatives. You'll proactively manage system capacity, performance, availability, and reliability to support growing customer and business demands. You'll drive continuous improvement through automation, CI/CD adoption, process optimisation, performance analytics, and modern engineering practices. … structured root cause analysis and supporting long-term resolution strategies. You'll help shape future technology roadmaps and contribute to strategic decisions that enhance customer experience and operational excellence. Who you are You'll bring 5+ years' experience within the mobile telecommunications industry. You'll have strong ...

opportunities clearly and effectively. You'll help foster a culture of collaboration, innovation, knowledge sharing, and continuous improvement. Who you are You have significant experience working within the telecommunications industry. You have strong expertise in designing, implementing, and delivering OSS solutions in complex environments. You have a solid understanding … domains such as Service Management, Service Assurance, Inventory Management, and Customer Experience Management. You bring strong knowledge of integration technologies and industry standards, including SNMP, NETCONF/YANG, and TM Forum Open APIs. You have experience working with Master Data Management (MDM), semantic data modelling, and multi ...

referral partners, consultants, and other strategic alliances, ensuring that partners are equipped to position my client effectively and convert joint opportunities into long-term customer relationships. Key Responsibilities Manage and develop a portfolio of channel partners, establishing trusted relationships and agreed joint business plans Identify, recruit, and onboard … successful closure Prepare account plans and revenue forecasts for each partner, monitoring performance against agreed targets and key performance indicators Support partners with customer discovery, solution positioning, demonstrations, proposals, and commercial negotiations Collaborate with Marketing to deliver partner campaigns, events, webinars, and demand-generation initiatives Work closely with ...

innovative solutions to consumers and businesses. With a strong focus on digital transformation and operational excellence, we aim to drive sustainable growth and superior customer experience across all touchpoints. Technical Design Authority - Subscriber Management is a senior technical role within the technology function, accountable for design, delivery … following systems: UDM, UDR, SPR, HLR/HSS, EiR, ENUM&MNP In-depth knowledge of Diameter Network interfaces including S6a, Sh, SWx, Zh, SLh, Cx, S13 and in-depth knowledge of LDAP &HHTTP2 Worried that you don't meet all the desired criteria exactly? We know that everyone is unique ...

technically credible pre-sales expert who can turn complex technology into compelling customer solutions? Join us as our Pre-Sales Technical Consultant and become the go-to specialist for HP and Intel across the UK and Ireland, leading conversations around Intel vPro, AI, security and device management while helping … technology. WHAT YOULL BE UP TO Be the trusted HP and Intel technical expert for UK mid-market commercial sales teams and customers. Lead customer conversations on Intel vPro, AI, endpoint security and device management solutions. Deliver engaging briefings, demonstrations, workshops and enablement sessions for varied audiences. Design tailored ...

Senior Delivery Manager in building and upgrading network sites to support our goal to be the for network. With each site upgrade improving customer experience on our road to build the Nations Network. Responsible for the end-to-end delivery of RAN sites from nomination through to transfer … project, programme and business objectives Ensure VF3 and delivery partners comply with all Health & Safety obligations, policies and regulatory requirements Who you are Experience in working in RAN Deployment programmes, utilising multiple contracts and agreements, across a range of suppliers and delivery partners Technical expertise in one or more ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll be the main point of contact for clients, engineers … weekend, every other week) are remote, with a weekday off in return. Occasional overtime may be required. What Youll Do: Customer Service: You'll deliver high-quality support, responding promptly to queries and escalating issues when needed. Service Request Management: Log, track, and update all service jobs, ensuring accurate ...

Permanent | Hybrid JAM Management is recruiting five talented STEM graduates for an established technology company specialising in enterprise software, cloud communications and customer experience solutions. We're looking for academically strong graduates who enjoy technology, solving problems and understanding how software systems operate. What we're looking ...

Clients teams as we work together to help them achieve digital visions. With teams spread across the UK, we deliver an exceptional customer experience and speed of delivery which is second to none. About the Role You'll travel daily to customer sites across the Hospitality & Retail … Cat5/5e/6 and fibre). Site Services: Carry out equipment swap-outs, repairs, and support activities, ensuring all processes, documentation, and customer requirements are followed accurately. Client Communication: Liaise with clients to understand requirements, clearly explain technical issues, and follow agreed escalation procedures when necessary. Cabling ...

hands-on engineering roles with the opportunity to build and evolve business-critical platforms that support our Funeral Services operations, power exceptional colleague and customer experiences, and help establish the technology foundations for our newly created Legal Services division. You'll play a key role in solving complex technical … that moving quickly should not come at the expense of quality, security or long-term sustainability. You bring genuine technical depth You have significant experience designing and delivering complex software systems and are comfortable taking technical ownership within a team or domain. You will bring expertise in full stack ...

Coordinator to join our Technical Support team. As a leading British manufacturer of premium aluminium doors and windows, we're committed to delivering exceptional customer service long after our products have been installed. You'll play a key role in keeping our field service operation running smoothly, coordinating technicians … managing customer appointments and ensuring an excellent aftersales experience. What will you be doing? Planning and coordinating field technician schedules, service appointments and workloads to maximise efficiency. Acting as a key point of contact for customers, trade partners and technicians, ensuring clear and timely communication. Managing changing priorities, resolving ...

starting in July 2027 About the Role As a Sales Intern within our Global Services and Solutions Sales team, you will gain hands-on experience supporting sales activities, analysing data, and working closely with internal teams and external partners. You'll play an important role in ensuring … User sales teams and channel partners receive the right level of support on customer opportunities, while contributing to initiatives that drive business growth and enhance customer experiences. This internship offers exposure to real-world sales operations in a dynamic, collaborative environment, with opportunities to build strong professional relationships ...

just getting started. Join our IT teams, which is at the core of our digital future, analysing and operating all our internal and customer-facing systems, with the aim of delivering the best customer experience. None of it would be possible without our innovative teams, creating a connected … business as usual" changes you will be working on will encompass the full range of IT & Digital technologies encompassing: Online & Digital including Mobile Applications Customer Management & Billing Systems Business Intelligence and Big Data Business Support Systems Cloud Infrastructure & SaaS Automation Solutions End user computing/BYOD. Key responsibilities: Embed ...

campaigns and create data-driven propositions, this is where some of our best ideas are brought to life. We're looking for someone with experience coding HTML for CRM/CVM (Customer Value Management) who enjoys solving problems and creating high-quality customer communications. You'll bring … developing responsive, personalised email content. Reporting into the Senior Campaign Manager, you'll work closely with the campaign build team to shape and deliver customer journeys within Adobe Campaign. You'll collaborate with design, copy and studio teams to develop and code HTML templates from scratch, ensuring they meet ...

role for sellers who want real ownership, complex challenges, and the opportunity to make a visible impact Job Requirements Develop a deep understanding of customer’s strategies, goals, challenges, risks, and transformation priorities, and connect them to NetApp’s differentiated unified platform and solutions. Act as a trusted advisor … customer by combining technical curiosity, business acumen, and solution expertise to guide customer transformation. Demonstrate strong hunting mentality - identifying whitespace opportunities, new workloads, emerging buyer personas, and expansion paths across your territory. Execute with disciplined sales excellence, including pipeline management and forecast accuracy, using MEDDICC aligned with discovery ...

root cause analysis. Monitor service performance and drive continuous improvement across support operations. Work closely with DevOps and Engineering teams to improve reliability and customer experience. Requirements Experience leading a technical support, operations or DevOps team. Strong experience managing major incidents and high-priority escalations. Hands … troubleshooting and problem-solving skills. Experience supporting cloud-based or SaaS platforms. Good understanding of Linux environments. Exposure to Kubernetes and modern operational tooling is beneficial. Strong communication and stakeholder management skills. ...