1 to 25 of 32 Customer Experience Jobs in the Thames Valley

Commercial & Experience Manager Pertemps Reading are currently recruiting for a Commercial & Experience Manager to join their reputable client based in Reading. As a Commercial & Experience Manager you will be responsible for leading the overall performance of the centre, ensuring exceptional customer experience, strong commercial outcomes … quality standards, and financial performance. This role combines senior site leadership with hands on commercial ownership, ensuring agreed budgets and KPIs are exceeded through customer advocacy, community engagement, and high-quality operational delivery Hours: 40 hours per week, Monday toFriday - 8:30am to 5:30pm (occasional work ...

Genesys Cloud CX Consultant Paying £50,000-£70,000 (Multiple hires at various levels) Remote based. Leading CCaaS Provider A market-leading Contact Centre as a Service provider is expanding its Professional Services function and is seeking an accomplished Genesys Cloud CX Specialist. This is an exciting opportunity to shape … major enterprise clients while working with one of the most innovative cloud platforms in the industry. Key Responsibilities Lead end-to-end Genesys Cloud CX workstreams within complex enterprise implementations. Facilitate high-quality workshops with operational, technical, and senior stakeholder groups to understand customer journeys and CX objectives. Translate ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

motivation in their career. You are keen to make a real word difference in networking. You want to achieve the best image quality and customer experience, whilst minimising bandwidth, power and chip area. You are excited by the challenges these goals create. You are intelligent, curious, and want … stuck into very difficult concepts. You are comfortable making technical decisions that have a significant impact on product families, go to market strategies and customer satisfaction and providing consultative direction with senior management to influence future business and technical direction. ABOUT THE ROLE: Define and Develop block and system ...

About the Role Reading Borough Council is seeking an experienced Local Land and Property Gazetteer (LLPG) Specialist to support the delivery of our new customer experience platform. During the migration from legacy regulatory services systems to the Arcus (Salesforce-based) platform , a substantial number of addresses … datasets including Planning, SNN, Council Tax, Electoral Registration, and others. Correct or update records in the LLPG where required. Provide clear recommendations to the customer experience team on updates needed within the new platform. Identify root causes and propose improvements to prevent future discrepancies. Key Responsibilities Diagnose reasons ...

Sales Development Representative Location: Newbury, UK Experience: Entry level About eGain eGain is a leading provider of AI-powered knowledge and customer experience solutions. Fortune 500 clients and government agencies trust the eGain AI Knowledge Hub to optimize customer experience and reduce cost of service. … hold ourselves to a high standard. If you want to work in a dynamic, fast-moving environment at the cutting edge of AI and customer engagement – let’s talk. The Opportunity We’re looking for ambitious, tech-savvy graduates and early-career professionals who want to build a career ...

Geographical Information Analyst with strong expertise in Local Land and Property Gazetteer (LLPG) management to support the successful implementation of the organisation's new customer experience platform. You will review, resolve, and help prevent these discrepancies in data from the migration of data from the legacy regulatory services … applications, Council Tax, Electoral Registration). Identify the root cause of mismatches and apply appropriate fixes in the LLPG. Provide clear advice to the Customer Experience Team regarding any changes required on the Arcus/Salesforce side. 2. Process & Quality Improvement Advise on underlying or systemic issues contributing ...

dedicated individual to join their team and deliver exceptional support for end-user devices. If you have a knack for troubleshooting, a passion for customer service, and the ability to work collaboratively across teams, we want to hear from you! ### About the Role: As an EUD Engineer, your … primary mission will be to provide top-notch support to our forces user base. Your contribution will ensure a seamless experience, helping to minimize disruptions and maintain high service standards. Here's what you'll be doing: Deliver Excellent Customer Experience: Provide timely and effective support ...

Bonus + Benefits Join one of the UK s most established retail organisations, operating nationally with a strong reputation for quality, customer experience, and product design. With a large store footprint and growing online presence, the business continues to invest in data and analytics to drive smarter commercial … across the organisation. This is an opportunity for a Commercial Analyst to play a key role in delivering actionable insights across sales, inventory, and customer performance. Working closely with senior stakeholders, including board-level leadership, you ll transform complex retail data into clear commercial reporting that supports strategic decision ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … create a climate and nature-positive future. Job Details: Title: Technical Specialist Work Location: Reading, UK Work Type: Hybrid Job Description: • 10+ years of experience in IT within the telecom domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing ...

those of higher value, offering guidance, training, and positioning to empower internal sales teams and channel partners. ARE YOU OUR PERFECT PARTNER? Youll have experience in category or product management, ideally in the technology or personal systems/notebook space. Youll have solid understanding of sales and marketing strategies … Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best ...

priorities into actionable roadmaps and commercially strong propositions. • Build compelling business cases and value propositions that underpin growth. • Spot, validate, and prioritise opportunities using customer insight and market data. End to End Delivery • Lead a lean, cross functional squad to design, test, and launch new propositions. • Bring teams together … operationally deliverable. • Track adoption and performance, recommending scale up, improvement, or exit. Collaboration & Influence • Partner with Sales on go to market strategy, pricing, and customer engagement. • Work with Marketing to shape positioning, messaging, and demand generation. • Align innovation with delivery capability alongside Technology and Delivery teams. • Ensure seamless customer ...

version of the truth, enabling better decisions, stronger governance, and sustained service improvement. You’ll play a pivotal role in upholding JV principles, protecting customer experience, and transforming how operational performance is planned, measured, and improved. This is a hybrid role with a minimum of 2 days … enjoys influencing outcomes through insight rather than authority. You’ll have: Strong understanding of mobile telecoms architecture or operational/maintenance delivery. Proven experience in performance MI, analytics, and SLA frameworks. Expertise in automating data flows and enforcing data quality. Advanced capability in Power BI or Tableau, plus Excel ...

Specialist. We’re looking for an experienced Geographical Information Analyst with strong LLPG/NLPG custodianship skills to support a major customer experience platform upgrade. Following a system migration, a number of addresses no longer align with master LLPG data. You’ll review a schedule of affected records … apply. The role includes resolving issues at individual record level, as well as identifying root causes and recommending improvements to prevent future mismatches. Skills & Experience Required LLPG/NLPG management experience (ideally as LLPG Custodian) Strong knowledge of addressing standards (BS7666, GeoPlace SNN Code of Practice) Proficient ...

customers Handle pre‐ and post‐sales tasks including quotes, order processing, and general enquiries Work closely with internal teams to ensure a seamless customer experience Stay up to date with market trends and industry developments What You Bring 12 months experience in account management, sales, or customer … clear development path within a global organisation Supportive, collaborative team culture Competitive salary + commission potential Based in Reading, with occasional travel to customer sites We believe that diversity makes us stronger and more innovative. We warmly welcome applications from individuals of all backgrounds, experiences, and perspectives. Hit apply ...

above, then wedlove to hear from you! About us We area dynamic software company.Established in 2006, with a visionofhelpingthe energy and utilities sectorsimprove customer experience and lowertheircost to serve,usingsmarter process automation. Are you curious about what the future in tech holds? Do you have the drive … architecture through to development, deployment, and optimisation, all within a modern, AWS-based environment. Who are we looking for? Youll bring deep, hands-on experience building Python-based services, ideally as part of a microservices architecture, with a strong focus on performance, scalability, and maintainability. Your commercial background should ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

driven, people‐focused Internal Account Manager to join our thriving tech reseller team in Reading. If you love building relationships, enjoy solving customer challenges, and want to progress in a company that actually invests in you — this is your moment. What You’ll Be Doing … heart of our customer experience — no two days the same. ✔ Own and grow a portfolio of loyal customer accounts ✔ Build trusted, long-term relationships with key contacts ✔ Spot opportunities to upsell, cross-sell, and renew across our wide vendor ecosystem ✔ Provide customers with expert product guidance , quotes ...

systems, and ensuring we build the most effective and efficient policies into these platforms. Your contribution will directly support both customer experience and revenue optimisation across our network. Key Responsibilities Contribute to the design of our cloud-native PCF, PCRF, and UDR platforms … teams to help deliver best-in-class services. Continuously develop your knowledge to ensure our network remains at the forefront of technology. Key Skills, Experience & BehavioursTo be successful in this role, you will need: Proven technical expertise in PCRF platform architecture, including strong experience with Diameter interfaces. Solid ...

countries helping 1100+ clients, TechM provides a full spectrum of services including consulting, information technology, enterprise applications, business process services, engineering services, network services, customer experience & design services, AI & analytics, and cloud & infrastructure services. It is the first Indian company in the world to have been awarded … Hexagon technologies, often within specific industries like utilities, public safety, or engineering/construction (EPC). Technical Skills:- Esri ArcGIS Platform Expertise: Deep experience with ArcGIS Enterprise (Server, Portal, Data Store), ArcGIS Pro, ArcGIS Online, and enterprise geodatabases. How To Apply: It's easy to apply online; you just ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

revenue growth. This position is required to report to Milton Keynes, U.K. Role Description Function as the central sales contact for our core customer base. Forge strong relationships with customers, external sales team, and SHI internal departments. Work closely with aligned Outside Sales Team to collectively own the sales … predictable, accurate and adhered to. Collaborate with Outside Sales, customers, vendors, and our internal teams through conference and team calls. Acknowledge and resolve customer inquiries proactively, resolving issues with a ‘complete-first-time’ attitude, delivering an exceptional customer experience. Identify and capture new opportunities, moving them effectively through ...

scheduling. Suggest implementation improvements based on technical understanding and operational insight. Ownership & Leadership Take accountability for end-to-end service quality, safety, security, and customer experience. Escalate issues to appropriate owners when required, ensuring timely action and resolution. Qualifications Required High School Diploma (or equivalent) and experience in a datacenter or critical environment facility OR experience plus relevant college coursework. Previous experience as a senior authorised person or authorised person for mechanical or electrical systems. Preferred Experience working with CE infrastructures (UPS, generators, AHUs). Bachelor's degree or technical certification in mechanical ...