1 to 25 of 38 Customer Experience Jobs in the Thames Valley

Service Desk Analyst (1st Line Support) We are looking for an experienced and customer-focused IT Service Desk Analyst to act as the first point of contact for IT Incidents and Service Requests. You will take ownership of customer issues from initial logging through to resolution, ensuring excellent … role is ideal for someone who thrives in a fast-paced Managed Services environment, enjoys problem-solving, and is passionate about delivering a positive customer experience while aiming for first-contact resolution wherever possible. Normal Hours of Work:Monday to Sunday, 24x7x365 Shift Rota.4 days on, 4 days ...

Customer Success Manager Manchester, Leeds or Slough (Hybrid 2 days a week in office) Competitive + Commission 12 month fixed term contract We are looking for an experienced Customer Success Manager to join IRIS Software Group, supporting our market-leading accountancy software portfolio for a 12 month fixed … trusted advisor to our key customers and strategic service partners, helping them maximise value from their IRIS solutions throughout the entire customer lifecycle. You will play a critical role in onboarding, adoption, retention, and growth, ensuring our customers achieve meaningful outcomes and long-term success. Working within the Customer ...

franchise bases. We now have an exciting opportunity within our Corporate Team for an Account Manager. Qualities we are looking for Account Management Customer Service Customer Experience Customer Insight New Product Launches Sustainability Growth Strategies Business Transformation Change Management Leading and managing a group of corporate … accounts, the ideal candidate will be responsible for: Delivering outstanding Customer Service to Franchisees and Stakeholders Building on established relationships with key personnel Fully understand customers business requirements General administrative duties producing regular business reports Answering phone calls and update CRM system Ensuring orders are fulfilled seamlessly Communicating fluidly ...

services. This is a pivotal role, leading one of the organisations most visible and essential functions, with a real opportunity to shape and embed customer-focused service delivery, improve resident satisfaction and drive innovation across systems, people and performance. If you thrive on leading complex services, influencing organisations … vehicles. Youll ensure our homes are safe, well maintained and aligned to our asset strategy, while championing a culture of high performance, accountability and customer focus. Youll lead senior managers, influence organisation-wide decision-making and drive continuous improvement across systems, processes, commercial performance and resident experience. This role ...

Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer … range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised ...

Accountants Assistant - Customer Support Location: Hybrid, 3 days a week in the Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Contract - 6 month fixed term contract (start ASAP) Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers get the most ...

client is an established telecoms provider with over 20 years of experience in installing business phone systems including VoIP phones, business mobiles and connectivity. Through continued growth they are looking to recruit an Operations Manager. Working alongside their Director you will be coordinating projects, building systems in the office … teams, re training and issue resolution. Key Responsibilities Operational Leadership Lead and manage all operational activities across the business including service delivery, provisioning, customer onboarding, and operational support. Develop and implement operational strategies that support business growth and scalability. Establish clear operational KPIs and performance metrics to drive efficiency ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

function across managed print and IT resale, ensuring we have a resilient, cost-effective, and forward-thinking supply chain that supports both growth and customer excellence. You will work closely with senior leadership and cross-functional teams, bringing insight, structure, and innovation into how we source, manage, and optimise … processes, policies, and systems to improve efficiency, compliance, and data visibility Partnering with sales, operations, and finance to align procurement with demand planning and customer commitments Using market insight and data to identify opportunities for innovation, cost reduction, and competitive advantage Leading, mentoring, and developing a small procurement team ...

project delivery. Reporting directly to the Managing Director, you will play a key role in shaping scalable, efficient operations that support growth, improve customer experience, and strengthen the delivery of managed IT services to over 5,000 schools across the UK. Key Responsibilities Operational Leadership & Transformation Lead operational … teams. Drive accountability, performance management, and workforce planning. Identify and develop future leaders. Work closely with People & Culture to support engagement and development. Skills & Experience Essential Extensive experience in a Managed Service Provider (MSP) environment. Proven leadership of large-scale service delivery operations. Strong background in operational transformation ...

such as traffic, engagement, leads, and orders. Use data and insights to prioritise improvements and future initiatives. Identify opportunities to improve digital effectiveness and customer experience. Requirements Proven experience (typically 3-5 years) in e-commerce, digital marketing, or digital programme management. Demonstrated track record of executing complex … digital initiatives. Experience working with large product or service portfolios in a B2B environment. Strong experience with website content management, optimisation, and e-commerce platforms. Experience working in matrixed, global organisations. Hands-on approach. What We Offer Opportunity to work on a strategic e-commerce programme. Exposure ...

Graduate Accountant - Customer Support Location: Hybrid, 3 days a week in the South Reading Area office Why : FinTech SaaS Vendor experiencing huge growth Contract - 6 month Fixed Term Contract, start ASAP Do you have an Accountancy Qualification (AAT) or an Accountancy Degree? Are you passionate about delivering the best … customer service? Do you understand why companies use financial statements, balance sheets etc? The company are a leading FinTech Software Company, experience huge growth and with a reputation for being a market leader. They are looking for a Customer Support Executive to help their customers ...

client based in Reading are seeking a high-calibre Commercial & Experience Manager to lead this standout location, delivering exceptional customer experiences alongside strong commercial performance. Salary: £40,000 – £50,000 + benefits This is a senior, hands-on leadership role with full responsibility for P&L, operational excellence … KPIs Maximise income from coworking, meetings, and events Lead, inspire, and develop a high-performing on-site team Deliver a seamless, high-end customer experience Oversee day-to-day operations, facilities, and supplier management Ensure full compliance with H&S, GDPR, AML, and company policies ...

Work across multiple categories About the Role We're hiring a Microsoft Power Platform Support Engineer to help deliver outstanding support to our growing customer base. If you're passionate about solving problems and delivering excellent customer experiences, this is a great opportunity to join a dynamic team … Stay up to date on platform updates and share insights with customers and team Contribute to service improvement and internal knowledge base Ideal Skills & Experience Experience in a troubleshooting, technical support or similair based position Experience supporting Power Platform (Power Apps, Power Automate or Power BI) Exposure ...

University, ensuring robust procedures are developed and adhered to. You will play an integral and hands-on role in enhancing the student and staff experience, contributing to digital transformation goals and increasing productivity, performance, and precision. Approximately 40-50% of this role includes continuous development of the Universitys … SITS/e:Vision and associated modules and tools) Act as the technology service owner for key enterprise systems, ensuring reliability, performance, and excellent customer experience Our main requirements: Significant experience working with enterprise systems such as SITS/e:Vision, CRM, ERP, VLE integrations, or similar ...

Head of Sales, Europe Location: Newbury, UK Experience: 10 Years Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers … sales teams Deep understanding of AI, automation, and the enterprise technology landscape Ability to sell complex SaaS solutions to senior business and IT buyers Experience turning product excellence into market share A nose for talent and a track record of developing A-players 10 years of B2B Enterprise SaaS ...

stakeholders and retail partners Support the preparation of retail reviews, presentations, and reporting for senior stakeholders ARE YOU OUR PERFECT PARTNER? Youll have previous experience in retail, account support, or commercial roles Youll have strong relationship building and communication skills Youll have an interest in retail, technology, and consumer … Blue Square combines best-in-class retail solutions, seamless product activation and flexible staffing that empowers brands to maintain control of their customer experience across their distribution channels. BUILD LOVE. GROW SALES. INCREASE LOYALTY. POINTS TO NOTE: Reasonable adjustments: We would like you to perform at your best ...

right way to meet business need. This is a hands-on leadership role where your decisions and approach will directly affect colleague experience across AQA. Please note that you will be primarily based in the Milton Keynes office but you will need to travel to the Guildford office each … week as the team are split across both sites. You will enjoy this role if you: Have experience of leading and developing people through clear objectives, feedback and coaching Take pride in managing the delivery of a high-quality customer experience Are confident managing workloads, priorities ...

work, AI, device lifecycle management) Track and report on campaign performance, pipeline contribution, MGOs, and ROI ARE YOU OUR PERFECT PARTNER? Youll have proven experience in B2G/public sector demand generation, ideally within defence or regulated industries Youll have strong understanding of EMEA public sector procurement and defence … environments Youll be able to demonstrate success in delivering pipeline impact and marketing-generated opportunities Youll have proven experience executing integrated campaigns across events, digital, email, and paid media Youll be familiar with account-based marketing and working in a named-account sales model Youll demonstrate proficiency with ...

Software, we revolutionize the rental industry by providing cutting-edge, comprehensive software solutions tailored to our customers' needs. Our software suite streamlines operations, enhances customer experiences, and maximizes profitability for global rental businesses of all sizes. We are looking for a talented Senior AI Engineer to join our growing … recommend improvements and innovations. Participate in agile ceremonies such as backlog management, sprint planning, daily stand-ups, sprint reviews, and retrospectives. Key Skills: Experience using AI tools in a software environment (Claude, Gemini, GPT) Experience with cloud native systems and cloud providers (AWS,Azure) Experience of working ...

services to our customers. This role is central to ensuring the smooth operation of our SAP support function, driving service excellence, and maintaining trusted customer relationships. As the leader of our SAP Support Centre, you will be responsible for managing the performance of the support team, ensuring effective resolution … monitoring, reporting, and feedback. Drive knowledge sharing and skills development within the support team. Collaborate with sales, consulting, and project teams to ensure seamless customer experience. Skills & Experience Proven experience in managing SAP application and technical support services. Strong knowledge of SAP S/4HANA (cloud ...

systems, and ensuring we build the most effective and efficient policies into these platforms. Your contribution will directly support both customer experience and revenue optimisation across our network. Key Responsibilities Contribute to the design of our cloud-native PCF, PCRF, and UDR platforms … teams to help deliver best-in-class services. Continuously develop your knowledge to ensure our network remains at the forefront of technology. Key Skills, Experience & Behaviours To be successful in this role, you will need: Proven technical expertise in PCRF platform architecture, including strong experience with Diameter interfaces. ...

hear from you! We are a dynamic software company. Established in 2006, with a vision of helping the energy and utilities sectors improve customer experience and lower their cost to serve, using smarter process automation. Then we have an exciting opportunity as a Senior Software Engineer, where … through to development, deployment, and optimisation, all within a modern, AWS‐based environment. **Who are we looking for** You’ll bring deep, hands-on experience building Python-based services, ideally as part of a microservices architecture, with a strong focus on performance, scalability, and maintainability. Your commercial background should ...

dynamic software company. E stablished in 2006, with a vision of help ing the energy and utilities sector s improve customer experience and lower their cost to serve , using smarter process automation. Are you curious about what the future in tech holds? Do you have the drive … through to development, deployment, and optimisation, all within a modern, AWS-based environment. Who are we looking for You'll bring deep, hands-on experience building Python-based services, ideally as part of a microservices architecture, with a strong focus on performance, scalability, and maintainability. Your commercial background should ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...