26 to 42 of 42 Customer Experience Jobs in the Thames Valley

Voice and IMS technologies . You'll be trusted with maintaining outstanding network resilience, availability and performance, ensuring a seamless end‐to‐end customer experience in a complex, always‐on environment. Working within established ITIL frameworks , you'll help deliver managed services that meet rigorous quality and security … ideal for a technically confident engineer who enjoys hands‐on ownership and solving complex network challenges. You'll bring CCNP‐level knowledge (or equivalent experience) and a solid background working in core or aggregation networks within an ISP or service provider environment. Your day‐to‐day work will involve ...

regular updates to users throughout the resolution process Troubleshoot and resolve common technical issues remotely, aiming for first-contact resolution Deliver an excellent customer experience with a friendly, solution-focused approach Contribute to the creation and maintenance of knowledge base articles and self-service resources Identify recurring issues … suggest process improvements to reduce ticket volumes What are we looking for? Experience in a 1 line IT role, within a Service Desk/ticketing environment is essential. knowledge of computer programs and hardware Excellent interpersonal, oral, and written communication skills Can do attitude and willingness to collaborate, team ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

solutions that genuinely help them run and grow their business. You don't need a background in payments. If you've worked in a customer-facing role , built rapport quickly, solved problems, and are driven to succeed, you can thrive as a Field Sales Representative here. Earning Potential Your … earn 50% upfront commission per sign-up Plus 25% recurring income from each business for up to 5 years Around 75% of a customer's total value is paid in year one Extra commission on hardware sales (card machines, POS systems, etc.) What are reps actually earning ...

looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mobile connectivity. Key Responsibilities Lead … complex technical and business requirements into intuitive, user-centred service experiences Collaborate closely with cross-functional teams including product, engineering, and network specialists Map customer journeys, identify pain points, and drive continuous service improvement Facilitate workshops and stakeholder sessions to align on service vision and outcomes Ensure service design ...

market-leading technology provider that supplier digital and hardware solutions across the Hospitality & Retail sectors. Helping some of the UKs best-known brands improve customer experience, speed of service and sales performance. Role created due to growth, excellent long-term prospects within the business in a market that … business, has already grown over 15% naturally, but now needs a dedicated professional to get the full potential from the market. Depending on experience level - £55,000 - £60,000 + £5K Car Allowance + Commission scheme (Another £10-15K approximately) This Business Development Manager job will suit ...

leading global technology company is seeking a Principal Support Engineer in Milton Keynes. This senior role involves resolving complex customer issues through technical expertise, leadership of high-severity escalations, and collaboration with various stakeholders including Engineering and external vendors. Required qualifications include at least 10 years in technical support … related fields, strong abilities in troubleshooting with Datadog and REST APIs, and a proven track record with vendor escalations. This position focuses on enhancing customer experience and improving operational metrics. #J-18808-Ljbffr ...

market-leading technology provider that supplier digital and hardware solutions across the Hospitality & Retail sectors. Helping some of the UKs best-known brands improve customer experience, speed of service and sales performance click apply for full job details ...

infrastructure usage to ensure cost efficiency, maintaining spend within agreed budgets. Ensure the optimal performance of cloud services , delivering a seamless and high-quality experience for end users. Take accountability of the on-call rota , ensuring appropriate coverage, managing participation, and leading rapid incident response to maintain service availability. … metrics such as system availability, uptime, and response times to inform decision-making and improvement initiatives. What you’ll need to succeed Essential: Experience in a leadership role , including mentoring, developing team members and promoting good governance practices. Strong technical expertise in cloud infrastructure design , deployment (CI/ ...

looking for a highly experienced Senior Service Designer to join their team and play a key role in shaping seamless, end-to-end customer experiences within the telecommunications space. This is an opportunity to work on complex, large-scale services spanning both fixed and mo... LFWQ1_UKTJ ...

Sales Administrator High Wycombe £28,000£33,000 per annum (depending on experience) Established in 1998, we are a well - established B2B telecommunications group delivering leading - edge technology solutions to customers nationwide. With annual group turnover in excess of £23m, we continue to grow through strong customer relationships … Wycombe. The Role Working closely with our sales team, youll be at the centre of the deal process, ensuring accuracy, efficiency, and an excellent customer experience. Key Responsibilities include: Prepare, check and collate daily sales documentation, ensuring accuracy and completeness Update and maintain company CRM records as required Liaise ...

Marketplace Cloud Enablement: This team leads the charge in cloud marketplace transformation, aiming to be a market leader by delivering a simple, transparent, and customer‐centric experience. Their mission is to maximize long‐term gross profit from new and existing customers by offering simple and transparent solutions to procure … Marketplace trends and developments. Provide proactive and reactive co‐sell support to sellers and hyperscaler teams, including assisting with developing proposals, demos, and other customer‐facing materials. Continuously monitor and analyze Cloud Marketplace performance data to identify opportunities for growth and improvement. Assist Sales and Operations teams with ...

seamless support of our customers estates. Your insights and expertise will be vital in supporting the teams success, making a real impact on our customer experience. What youll do Resolve incidents and fulfil service requests, ensuring we meet SLA targets and provide excellent customer service Guide and support … requests, and problems are addressed within agreed timeframes Collaborate with various teams for problem-solving and project-driven work, enhancing your technical abilities and experience Support infrastructure change implementations, ensuring seamless transitions and minimal disruption What youll need At least three years of experience in 2nd Line infrastructure ...

enablement programmes. Commercial Reporting Maintain accurate forecasting, CRM updates, and commercial documentation. Cross-functional Coordination Collaborate with internal teams to ensure a seamless customer experience. Skills & Attributes Strong commercial awareness and strategic mindset Excellent communication and relationship-building skills Proactive, self-motivated, and results-driven, confident negotiator with … solutions-focused approach Highly organised with strong planning and reporting capability, able to work independently and collaboratively Experience & Qualifications Proven experience in business development, channel sales, or account management Background in software, SaaS, cloud communications, or unified communications Demonstrable success in achieving revenue and margin targets Skilled ...

passionate about strategy, collaboration, and results, this role is the perfect fit for you. What You Will Do: - Develop and grow national customer accounts by identifying opportunities and delivering tailored solutions. - Build and execute strategic account plans for all key customers to ensure long-term partnerships. - Drive sales growth … delivery. - Introduce new product developments and expand product ranges within accounts. - Collaborate with internal teams across Sales, Marketing, Commercial, Finance, and Operations for seamless customer experiences. - Negotiate and secure Annual Trading Agreements while producing regular reports on pipeline, forecasts, and revenue performance. What You Will Bring: - Proven track record ...

scale across multiple countries and is committed to innovation, operational excellence, and sustainable mobility solutions, with a strong focus on efficiency, safety, and customer experience. This is an opportunity to join a highly collaborative IT function at the heart of the UK operation, supporting both local and centrally governed … Ensure compliance with organisational IT policies, governance frameworks, and data security standards across the domain. About you We are looking for someone with strong experience of working across both local and centrally managed IT applications within a complex, multi-country organisation. You will understand how technology supports core business ...

client is seeking a Lead Audio Visual Technician to join their talented team and play a pivotal role in delivering AV installations that transform customer experiences across the UK. About the Role As Lead AV Technician, you'll be responsible for overseeing and carrying out installations of audio-visual … SLAs for key clients Assist with sourcing, vetting, and onboarding local installation engineers What the Client is Looking For: A minimum of 3 years' experience installing AV hardware Comfortable working on-site in a client-facing capacity Strong understanding of AV technologies including LCD/LED displays, video conferencing ...