301 to 325 of 494 Customer Insight Jobs in London

shaping and delivering innovative digital products that support Vialto's global mobility services. You will work at the intersection of business, technology and customer experience, turning complex business challenges and customer needs into products and solutions that deliver measurable value. Working closely with Engineering, Technology, Design, Data … objectives and client needs. Work closely with Product, Technology, Engineering, Design, Data and Global Mobility stakeholders to identify opportunities and define product priorities. Translate customer needs, business requirements and market insights into clear product requirements, user stories and acceptance criteria. Lead product discovery activities, identifying customer problems ...

days per week Applicants must have the right to work in UK OR France The Global Service Portfolio department sits within the wider Customer Success and Support organization, which is responsible for enabling partners and end users to successfully deploy, adopt, and support Fortinet technologies. The Service Portfolio team … Conduct market and competitive research to inform service strategy and identify opportunities. Ensure services are evaluated for strategic fit, financial viability, operational readiness, and customer value. Maintain the Service Portfolio and collaborate on the Service Catalogue with Service Owners. Service Development & Improvement Identify, evaluate, and lead initiatives that enhance ...

teams, supply chain experts, and software engineering teams to define and execute enterprise-wide ecommerce vision and strategy across multiple business units, geographies, and customer segments. This role requires strong business and technical acumen, outstanding communication and leadership skills, and a proven track record of leading large-scale digital … effective planning, execution, and governance of software development efforts. Collaborate closely with engineering leads to ensure robust, secure, and maintainable system design and implementation. Customer Experience & Journey OptimizationDeep expertise in end-to-end ecommerce customer journey design, including acquisition, onboarding, ordering workflows, fulfillment, and post-purchase engagement. Proven ...

transforming how the world sees risk. As a global leader in ratings and integrated risk assessment, we're advancing AI to move from insight to action-enabling intelligence that not only understands complexity but responds to it. We decode risk to unlock opportunity, helping our clients navigate uncertainty with … partnership with Technology teams Develop and maintain a product vision and roadmap aligned with business priorities, clearly articulating trade-offs and strategic decisions Leverage customer insights, system data, and performance metrics to drive continuous improvement and challenge the status quo Identify and deploy AI-enabled tools and automation opportunities ...

inclusion—one focused on psychological safety, empathy, and human connection that will allow employees of all backgrounds to thrive. We're looking for a Customer Success Architect to join our EMEA Customer Success team. You’d join a well established, collaborative team with people who have grown their … here at Amplitude. This is a pivotal role that sees you as the technical expert, brought in on the most complex and high priority customer engagements, at any point from implementation, adoption to renewal. The ideal candidate is an enthusiastic professional who thrives in a fast-paced environment ...

edge cases Create prototypes to demonstrate how experiences should look, feel and behave Contribute to design systems, components and established design patterns Translate customer and product requirements into clear, engaging and usable digital experiences Work closely with Engineers to maintain design quality and intent through delivery Collaborate with Product … Managers, Researchers and Designers in a cross-functional product team Use customer insight and research to inform and validate design decisions while maintaining the quality of the final experience Требования A strong portfolio demonstrating high-quality digital product work Strong UI, visual and interaction design skills Experience designing ...

part of Salesforce, is on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey, from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk, giving modern support teams one single system. Together with Salesforce, the #1 ...

best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. … right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Join our Customer Success team as a remote, customer-based Customer Success Senior Manager in London. You act as a trusted strategic advisor to enterprise executives. You lead their Agentforce ...

best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category Customer Success Job Details About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. … right place! Agentforce is the future of AI, and you are the future of Salesforce. The Experience Join our Customer Success team as a remote, customer-based Customer Success Senior Manager in London. You act as a trusted strategic advisor to enterprise executives. You lead their Agentforce ...

clearance with Polygraph Position Description This is a full-time position requiring 1880 hours of support per year; work is performed at the customer site. As a Cellular Mobility Systems Engineer, you will apply systems engineering principles to various systems assigned for mobile communications research and development, e.g. …/6G, mobile OS, and handset operations. You will work with many different customer and IC organizations as they seek to leverage information gained through many diverse studies, developments, and laboratory exercises that will push the envelope of modern communications methods and technologies. An ability to view several different ...

define and execute the global vision, strategy and roadmap for Billing, Pricing and Residual Payments products and experiences, delivering customer, commercial and operational outcomes. You’ll own the Billing product portfolio, simplifying and modernising how customers understand, manage and optimise the cost of accepting payments. You’ll lead … including pricing, fees, rebates, revenue-share arrangements and other financial benefits. You’ll drive the evolution of transaction-level fee reporting, billing transparency and customer self-service capabilities, reducing complexity and improving customer satisfaction. You’ll identify opportunities to transform Billing from a back-office capability into ...

strategy, positioning, and go-to-market for UK and European markets. You will work closely with Product, Growth, Marketing, and local teams to translate customer insight into market-ready launches. You will partner with Integrated Marketing for campaigns, shape propositions for local markets, and drive alignment across squads ...

future, with a focus on web experiences. You will blend strong visual and interaction craft with a data-informed mindset, using experimentation and customer insight to continuously improve the experience. You’ll work with Product, Engineering, Data and Research to solve complex problems, balance user needs with business ...

Lanes Group is seeking an experienced UX Researcher to strengthen customer insight and shape future products. You will plan and deliver qualitative and quantitative research across the product lifecycle, collaborating with Product Managers, Designers and Data teams to uncover behaviours, needs and pain points and translate them into ...

Software Engineer to drive innovation in data architecture and product development. You will be integral to shaping data products for analytics, forecasting, and customer insights while collaborating closely with data scientists and machine learning engineers. The ideal candidate will have strong skills in Python, experience with distributed data systems ...

lead initiatives that accelerate adoption and revenue in strategic enterprise accounts. You will define, execute, and own business development activities across the region, leveraging customer insights and data to steer strategic #J-18808-Ljbffr ...

Bynder Inc. seeks a strategic VP of Operations to unify Revenue Operations, Business Applications and Customer Insights under one leadership. You will report to the CFO and build a scalable operating model with a strong leadership bench, driving AI adoption and margin expansion across the go-to-market engine. ...

adoption and ensuring they achieve long-term benefits. Your role will encompass building trusted partnerships, driving revenue outcomes, and influencing product strategies based on customer insights. We offer a hybrid work model from our London office, a collaborative team, and competitive compensation. #J-18808-Ljbffr ...

business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using … Product Owner, you will own and enhance Microsoft Dynamics 365 for our Energy & Utilities business while leading the migration from Market to Dynamics 365 Customer Insights Journeys. Your immediate priority will be delivering a successful marketing automation migration ahead of the Market to contract expiry, ensuring seamless campaign continuity ...

Customer Agent company on a mission to help businesses provide perfect customer experiences. Our AI Agent Fin is the highest-performing AI Customer Agent on the market today, enabling businesses to deliver impeccable, always-on customer support across the customer journey – from service, to sales … ecommerce. Powered by our own AI models, Fin resolves complex customer issues end-to-end across every channel, with minimal set-up and integration. Fin can also be combined with our natively integrated Intercom help desk for one single system that is designed to meet the needs of modern ...

control functions Own the product development lifecycle from concept to launch, ensuring efficient processes, on-time delivery, and alignment with end-to-end customer expectations and experience; work with product owners to drive change objectives Deliver clear objectives and key outcomes that steer the product vision and align with … driven analysis and insights, assess progress against objectives, and adjust strategies to optimise outcomes and maximise value for the business and customers Drive a customer-first approach, placing customer insights, feedback, behaviours, and pain points at the core of product strategy and decision-making Apply understanding of pricing ...

software and information solutions that the worlds leading professionals rely on, in the moments that matter most. We are currently looking for a Manager Customer Service EMEA, to join our team. The chosen candidate will be responsible for a team of 8 customer service professionals across the EMEA … alignment with global objectives. Lead and develop a high-performing technical support team through coaching, training, and engagement. Drive case deflection and real-time customer response initiatives using advanced digital technologies. Operational Excellence Oversee front-line support operations, senior leads, and partner networks to ensure timely resolution of incidents ...

function evolves as we scale. Working closely with Engineering, Product, and GTM, you'll elevate how technical support operates, improve how we solve complex customer problems, and turn support insight into product improvements and stronger customer outcomes. This is a high-impact opportunity for a leader … highest-value, most technically complex problems. Measure what matters. Mature how success is measured, going beyond core support metrics to quality, technical effectiveness, and customer outcomes. Use data to guide priorities, track the impact of key initiatives, and feed learnings back into the broader support strategy. Partner across Engineering ...

them launch, scale and optimise Airwallex solutions. Our work spans Payments, Business Accounts, Spend and APIs, combining deep product expertise with a highly consultative, customer-first approach. This is an opportunity to join the founding team of our EMEA Enterprise Customer Success function. You will work closely with … existing Customer Success Manager and help shape the processes, playbooks and operating model for the team as it grows. Our UK team is growing and currently has more than 110 employees. We operate in a hybrid environment, with three days per week required in our London office at Wells ...

within 12 months to ensure you are not duplicating efforts.Job CategoryCustomer SuccessJob DetailsAbout SalesforceSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world … agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.The ExperienceJoin our Customer Success team as a remote, customer-based Customer Success Senior Manager in London. You act as a trusted strategic advisor to enterprise executives. ...