326 to 350 of 495 Customer Insight Jobs in London

Government Solutions business. This is a highly visible leadership role responsible for defining product strategy, driving execution, delivering sustainable growth, and ensuring exceptional customer outcomes. You will own the strategic direction of your product domain, balancing customer needs, market opportunities, technical innovation, and commercial objectives. Working closely with … senior stakeholders across product, technology, shared services, sales, marketing, customer success, and executive leadership teams, you will shape the future roadmap and lead investment decisions that maximise value for customers and the business. You will also play a key leadership role in building and developing a high-performing product ...

including Tripadvisor, Viator, and TheFork. Who are we looking for? We are seeking a Performance Lead – Booking Assistance to drive conversion performance and enhance customer experience across our global outsourced operations. In this role, you will bridge strategy and frontline execution to foster operational excellence across our BPO partner … Excellence, Product, Tech, and Data teams to reduce booking friction. Whether shaping AI roadmaps or leading experiments, your ability to influence stakeholders and champion customer-first innovation will directly boost conversions and improve the booking journey. Job Location: Hybrid This role is a hybrid position that requires ...

ICIS in London is seeking a skilled Data & Insight Specialist to join Customer Intelligence, bridging customer research, CRM data, product usage, and business metrics into actionable insights. You will automate analyses with Python, build dashboards in Power BI, and partner with colleagues to drive evidence-based decisions … that improve customer understanding, retention and product outcomes. This role offers exposure to AI-ready analytics, cloud environments, and data architecture within a #J-18808-Ljbffr ...

seeking a Staff Product Manager to take full ownership of AI Surfaces, shaping how AI governance operates across tools and apps. The role emphasizes customer insight, cross-functional leadership, and delivering measurable value to enterprise clients. The position suits someone who thrives in a startup culture, can articulate ...

Africa, and several other regional offices globally. Our philosophy is based on trust, transparency, and diversity, reflected in both our workplace culture and outstanding customer support. Our employees, a multilingual team of highly skilled professionals from every continent, are the backbone of the company. Their hard work and dedication … Compliance, Brokerage, Operations, Sales, Marketing, Affiliates, and other key stakeholders to deliver products from concept to market. Define and prioritize product features based on customer needs, regulatory requirements, technical feasibility, and business objectives. Work closely with exchanges, market data providers, clearing brokers, custodians, and technology vendors to enhance ...

senior technical‐sales advisor for enterprise opportunities, partnering with Account Executives and Client Partners throughout the sales cycle. Lead discovery sessions to understand customer needs, business challenges, and strategic priorities. Develop tailored AI solution approaches, conceptual architectures, and value propositions that align with customer goals. Support proposal development … closely with sales, delivery, engineering, and product teams to ensure consistency in messaging, solution packaging, and go‐to‐market strategy. Provide critical market and customer insights to influence product roadmaps and service offerings. Thought Leadership & Market Presence Represent the company in customer workshops, industry events, webinars, and analyst ...

strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market-ready propositions and measurable outcomes. … driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital, and analytics solutions. The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear ...

strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market‐ready propositions and measurable outcomes. … driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital and analytics solutions. The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear ...

strategy for the Universal Banking portfolio, working closely with Product Managers, banking clients, Sales, GSC, Partner teams and internal technology teams to generate customer and business value. The role is focused on turning emerging AI opportunities into clear product priorities, practical use cases, market-ready propositions and measurable outcomes. … shaping and driving the AI innovation agenda across Universal Banking, including core banking, lending, payments, digital, and analytics solutions.The role operates across product strategy, customer engagement, sales enablement, partnerships, and delivery execution. It requires an individual who can translate market demand, client challenges, and product roadmaps into a clear ...

backlog, aligned to business, digital and transformation objectives. Translate client, business and regulatory requirements into prioritised initiatives that improve engagement, conversion, servicing and efficiency. Customer Experience & Optimisation Own end-to-end website journeys, championing customer-centric design, accessibility and continuous improvement. Partner with UX, Analytics, Technology and Marketing … Performance & Analytics Define and monitor website KPIs, business outcomes and non-functional requirements, including performance, resilience, security, scalability and site speed. Use analytics and customer insights to inform prioritisation, investment decisions and ongoing optimisation. Essential Experience Experience as a Website Product Owner, Digital Product Manager or Digital Experience Product ...

This Role Matters This is a pivotal role supporting our O+O (Offline & Online) strategy, to deliver sustainable online sales growth, improved profitability and enhanced customer value across our Business Units. Acting as a senior commercial partner, you will combine commercial analysis, strategic thinking and stakeholder influence to identify opportunities … will work with senior stakeholders across multiple markets to shape commercial priorities, turn insights into action and champion initiatives that drive growth, improve customer experiences and maximise the impact of digital investment. This is a highly visible role that sits at the intersection of strategy, commerce and customer ...

strategic consulting, stakeholder management, and commercial leadership within a collaborative digital environment. The Company They are a specialist digital consultancy that delivers eCommerce and customer experience solutions for a range of brands. Their work combines strategy, technology, and design to create digital experiences that generate measurable commercial results. They … innovation, quality, and continuous improvement. The Role Lead and develop senior client relationships, acting as a trusted strategic advisor. Define commerce strategies that align customer needs with business objectives. Facilitate discovery sessions, workshops, and strategic planning activities. Identify opportunities for account growth and support commercial development. Collaborate with technology ...

multidisciplinary team that transforms data into actionable insights and measurable business value. You will be accountable for enterprise reporting, business intelligence, performance analytics, insight generation, analytics strategy, and business adoption of analytical solutions. The role identifies and prioritizes opportunities where advanced analytics and AI can drive business value … machine learning, AI automation) to solve each business problem, ensuring solutions are fit-for-purpose and add tangible value (e.g., improved loss ratio, enhanced customer experience, operational efficiency).Traditional Insights & Management Information: Oversee development and enhancement of dashboards, reports, and key performance indicators (KPIs) that provide a single source ...

introduce innovative methodologies for sizing and prioritizing the most impactful opportunities across listening channels, aligning stakeholders on prioritization and execution of initiatives to improve customer experience and controllership across our matrixed organization. You will drive insights to action by building compelling narratives that secure leadership commitment. You will develop … will enable predictive insights. Cross-Functional Collaboration & Execution You will operate comfortably across domains, building partnerships with Business Intelligence, Technology, Operations, Regional Teams, Finance, Customer Insights, and Design and Construction. You will navigate ambiguity and wear many hats—moving fluidly from analytical deep dives to tactical execution. When launching ...

right problems, shape solutions, and deliver technology-driven outcomes that create measurable business value. Our expertise spans software engineering, Al & data, product development, and customer experience, delivered by teams that combine strong technical depth with a consulting mindset. Why Join Us? If you are looking for a place where … deliver measurable business outcomes. You'll partner closely with Engineering, Data, Operations and key business stakeholders to define and deliver intelligent automation capabilities, balancing customer value with technical excellence across APIs, integrations, platform architecture and modern distributed systems. This is an opportunity to build products that leverage automation ...

implement, customize, and optimize our platform for their specific business needs while feeding insights back to our engineering team. What You\'ll Do Customer Implementation & Success Deploy and configure our AI account management platform for enterprise clients Work onsite or remotely with customer teams to ensure successful integration … Customize workflows, data pipelines, and AI models to match client requirements Troubleshoot technical issues and provide rapid resolution during implementation phases Train customer technical teams on platform usage and best practices Technical Development Build custom integrations between our platform and client systems (CRMs, ERPs, databases) Develop client-specific features ...

Senior Enterprise Sales Specialist, Cloud Infrastructure RetailDo you obsess over customer outcomes? We're looking for a Senior Enterprise Sales Specialist, Cloud Infrastructure who starts with the customer's business challenge, works backwards from their goals, and builds migration and modernisation solutions that deliver real, measurable value across … focused on helping UK and Ireland customers achieve transformational business outcomes through cloud migration and modernisation. You will earn trust by deeply understanding each customer's priorities, then build pipeline and close revenue by positioning migration not as a technology project but as the fastest path to the business ...

solutions. Working under moderate supervision, the Technical Specialist partners closely with physicians, electrophysiology lab staff, and commercial colleagues to deliver best‐class clinical support, customer education, and procedural expertise. The role plays a critical part in helping customers improve patient outcomes while supporting the organisation’s overall technical, clinical … commercial strategy. The Technical Specialist applies practical electrophysiology and product knowledge to implement customer‐focused initiatives, accelerate technology adoption, and contribute to sustainable business growth within the assigned territory. This role is eligible for sales incentives and commission programmes. Duties & Responsibilities Clinical & Technical Support Provide expert clinical and technical ...

D365 CI-J Developer (Dynamics 365 Sales & Customer Insights - Journeys) Location: Hybrid, City of London 2-3 days per week Contract: Initial 12 month contract Industry: Financial Services IR35 determination: Inside Rate: up to £500 per day Our client (global financial services) is looking for 2 x D365 Developers … join their team based out of London. This role will involve hands-on configuration and solution development in Dynamics 365 Sales and Customer Insights - Journeys modules to enable scalable and impactful customer engagement capabilities. The successful candidate will work closely with business stakeholders to translate requirements into technical ...

will help define our IT strategy, principles and standards, while ensuring that proposed technology solutions are fit for purpose and aligned with business and customer goals. The role will also assess current and emerging technologies, translating business requirements into practical infrastructure designs and proposals. Responsibilities include: Supporting the Technology … purpose. Developing and maintaining IT architecture principles, standards and design-decision libraries. Providing governance to maintain alignment between technology, business objectives and customer needs. Reviewing existing IT services and infrastructure to identify opportunities for improvement. Working with key stakeholders and Business Analysts to define and review functional ...

will help define our IT strategy, principles and standards, while ensuring that proposed technology solutions are fit for purpose and aligned with business and customer goals. The role will also assess current and emerging technologies, translating business requirements into practical infrastructure designs and proposals. Responsibilities include: Supporting the Technology … purpose. Developing and maintaining IT architecture principles, standards and design-decision libraries. Providing governance to maintain alignment between technology, business objectives and customer needs. Reviewing existing IT services and infrastructure to identify opportunities for improvement. Working with key stakeholders and Business Analysts to define and review functional ...

well as customers ranging from developers to senior leaders. Key responsibilities will include: Defining and implementing the strategic Azure platform roadmap, based on customer insights, emerging technologies and ways of working. Champion internal developer platform principles, enabling self-service, automated workflows and golden paths for teams. Working closely with … across networking, IAM, policy enforcement, automation, and compliance tooling. Strategic Roadmapping: Collaborate with engineering leadership to shape the long-term platform strategy based on customer insights, emerging technologies, and enterprise needs. Customer Onboarding & Experience: Partner with application teams to provide a white-glove onboarding experience, ensuring smooth adoption ...

multi-year product strategy and roadmap, and ensure investments are aligned to measurable business outcomes. You will act as the voice of the customer and business stakeholder, balancing operational needs, strategic priorities and technical opportunities to maximise value delivery.Working across regional and global teams, delivery partners and technology vendors … will influence product direction, investment decisions and prioritisation. You will use customer insights, market trends, operational data and business objectives to continuously evolve your product portfolio and drive adoption, satisfaction and value realisation.Reporting to the Product & Services Director, you will maintain strong partnerships with senior leaders across your supported ...

this role is responsible for developing and executing CRM strategies that drive engagement, guest lifetime value and commercial performance through best‐in‐class customer communications. This role is based in our London Hammersmith office, with an expectation to work onsite four days per week. Values You’ll join … day. What You Will Do Develop and lead the annual EMEA CRM strategy across Walt Disney World, Disneyland Paris and Disney Cruise Line, aligning customer journeys and email communications to business objectives. Build, manage and optimise email campaigns and automated journeys within Salesforce Marketing Cloud, ensuring brand excellence, accuracy ...

accelerate ELEMIS' direct-to-consumer e-commerce business across the UK and EU, setting the regional strategy and delivering sustainable revenue, profit and customer growth. As the senior commercial leader for the channel, this role brings together trading, e-commerce and content to create one connected, premium and locally … relevant customer journey. Reporting to the UK Commercial Director, this opportunity is for a 9 month FTC covering maternity, immediate start available. What You Will Do: Strategy, P&L and commercial leadership: Define and own the e-commerce vision, growth roadmap and annual operating plan, aligned to ELEMIS' global ...