1 to 25 of 43 Customer Insight Jobs in the South East

operate in financial services top to bottom to help our partners build and launch next-generation digital propositions around the globe. We are discovering, designing, developing and launching new customer propositions for our clients and treat every opportunity like a business, not a project. To do this we hire great people and get out of their way. Our mission … range from £80k-£90k. As a full-time Lead Product Manager, you'll bring the rare combination of product ownership & consulting mindset. You will: Bring structure to ambiguity Translate insight into product decisions Align stakeholders around a clear direction and roadmap You are not here to take feature requests, you are here to shape what gets built and why. … This role sits at the intersection of Strategy (framing the product direction and value proposition), Discovery (customer insight, hypothesis validation), and Product delivery (turning decisions into clear prioritisation and roadmaps). You will work with strategists, designers, researchers, engineers and client leaders to define differentiated digital propositions and get them ready for build. Why this role is different More ❯

Senior Customer Success Manager Location: UK Hybrid We're seeking a Senior Customer Success Manager to join our award-winning team of strategic retail marketing experts who empower our clients to harness Ometria's Customer Data and Experience Platform to deliver amazing experiences for their customers. Who are we? Ometria is a Customer Data and Experience … Platform built for retail marketers to be the fastest route to sustainable growth. Ometria helps marketers plan and launch their most profitable campaigns twice as fast, increasing their customer loyalty and CRM revenue with personalized marketing messages all throughout the customer journey. Our platform combines the data unification and customer insight of a CDP with an … Summit Action, Sonae IM and many others. The role You'll play a pivotal role in delivering value and success for your clients, reporting directly to the Manager of Customer Success managing a portfolio of our enterprise clients. Your primary focus will be on nurturing C-Suite relationships, ensuring maximum client satisfaction, and enabling revenue growth for some of More ❯

be for you! We are looking for a Senior Data Engineer to join our Data team and be a part of Nest's transformation to use its data and insight to drive decision making.You’ll work closely with stakeholders to develop, test, and maintain data products and solutions that align with their requirements. You’ll be helping to develop … the benefits we offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewNest is at the beginning of a transformation to use its data and insight to drive decision making, and Data, Analytics and Customer Insight is leading how we do it: putting our customers at the heart of our work and helping … can deliver a better retirement for millions.The directorate includes: Business Intelligence – starting with the data at source, delivering lovely data visualisations to make Nest’s data intuitive to understand Customer insight – putting our customers at the heart of Nest – understanding their needs through empathy, research, surveys, and digital insight Data – planning and delivering how we manage high More ❯

the benefits we offer at Nest.For more information about our recruitment process click hereDirectorate/Department OverviewNest is at the beginning of a transformation to use its data and insight to drive decision making, and Data, Analytics and Customer Insight is leading how we do it: putting our customers at the heart of our work and helping … can deliver a better retirement for millions.The directorate includes:* Business Intelligence – starting with the data at source, delivering lovely data visualisations to make Nest’s data intuitive to understand* Customer insight – putting our customers at the heart of Nest – understanding their needs through empathy, research, surveys, and digital insight* Data – planning and delivering how we manage high … quality data as an enterprise, making it easy for BI, analysis and modelling to happen and be automated* Partnership leads – working with our new outsourced customer experience provider to make sure the right data & insight flows between the organisations from 2023* Data strategy – working on Nest’s data literacy, data governance, and a strategy for how we can More ❯

CRM Data Manager (Hybrid) Watford Up to £42,000 per annum + Benefits Data Manager - Data Management - CRM - Dynamics365 - SQL - Data - Database - Customer Insight I am recruiting for a CRM Data Manager to join a highly respectable company in the not-for-profit industry based in Watford. The CRM Data Manager will be expected to go to the … drive automation of key business processes Key skills the CRM Data Manager will have Previous experience managing a CRM Data Team. in-depth knowledge of Microsoft Dynamics 365 and Customer Insights Understanding of data protection regulations Excellent internal stakeholder management experience Degree in Computer Science (Or IT related) is desirable Benefits 28 days + Bank holidays, 12.5% pension the … insurance package Click the 'Apply Now' button now for immediate review or please send across your CV to peter.hutchins @ circlerecruitment.com Data Manager - Data Management - CRM - Dynamics365 - SQL - Data - Database - Customer Insight Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself a referral bonus if you refer somebody else who fills the role More ❯

give small business owners clarity around their financial health and credit standing. Your Mission Your mission will be to get customers to use Credit Compass frequently by making every insight feel clear, relevant, and actionable. You'll turn complex financial data into guidance that business owners can genuinely use to make better decisions — helping them understand where they stand … and data teams to plan and execute feature launches, ensuring users understand new capabilities like monitoring your business health and what insights are useful after an open banking connection. Customer insight and feedback loops: Collect feedback from early users to improve clarity and trust in the data shown and feedback to our product team to help shape the … sell tests by defining the value to customers, launch process and success metrics. Requirements Strong communicator who can make complex information feel simple, clear, and human. Experience in a customer-facing or marketing role (e.g. customer success, sales, product, or comms). Comfortable analysing data and using insights to shape messaging and engagement strategies. Excited about crafting stories More ❯

contract , with strong potential to extend. You'll work on one of the agency's largest and most data-rich accounts, supporting a wide range of marketing, reporting, and customer insight projects. What You'll Do Deliver core MI and contractual marketing reports Support forecasting for marketing activity (campaign volumes, customer response, etc.) Conduct post-campaign analysis … and segmentation work Produce profiling, targeting, and customer journey insights Respond to ad-hoc analytical questions Manipulate large datasets within a SAS/SQL environment Improve and streamline existing reporting What We're Looking For Essential: Strong SAS programming experience Solid SQL skills (including SQL within SAS) Advanced Excel Power BI experience Background in marketing/CRM analytics (retail … within a wider 50-person data & analytics function Hybrid working: 3 days per week in central London Exposure to one of the UK's most complex and wide-reaching customer datasets Interview Process First stage: 1-hour video interview Second stage: On-site interview + presentation task Find out more and apply via the link below. More ❯

a nationally recognised organisation in the sporting sector. THE COMPANY: This organisation is embarking on a major digital transformation programme designed to modernise systems, improve data capability, and enhance customer engagement. You'll join during a pivotal stage in their journey, leading the replacement of a core CRM platform and helping to deliver enterprise-wide improvements in customer insight and marketing effectiveness. THE ROLE: As a Solutions Architect, you'll define and oversee the architecture for CRM, Customer Data Platform (CDP), and marketing technology systems-ensuring scalable, integrated, and future-proof solutions. Key responsibilities include: Lead solution design and architecture for CRM, CDP, and marketing technology platforms Oversee the replacement of the existing CRM system … and data migration to Microsoft Dynamics Support the rollout of a new Customer Data Platform (CDP) for segmentation and analytics Translate business needs into robust, scalable solutions Align designs with the Enterprise Architecture strategy and long-term technology roadmap YOUR SKILLS AND EXPERIENCE: A successful Solutions Architect will bring: 5-10 years' experience in Solutions Architecture Strong expertise in More ❯

outcomes for millions of customers across the UK, from retail banking, to savings, wealth, and insurance. You will be part of an integrated strategic design capability, made up of insight-driven Proposition, Service, Behavioural, Product and Content design, tasked with driving exceptional experiences and better outcomes for customers. You will partner and collaborate closely with business, product, and engineering … range of new future-state products, propositions, services and experiences. This role has additional responsibilities including supporting the growth, development and impact of the EXD team and promoting an insight-driven, design-led culture across the business. Understand project and product-specific goals and objectives, in the context of driving business value and meeting customer needs head on. … meaningful service artefacts, milestones, improvements and solutions, as required. Collaborate with colleagues and stakeholders to define, create and maintain all end-to-end service design activities and define the customer journey/s across digital and non-digital touchpoints as well as the operations, capabilities and technology needed to support it. Translate business inputs, customer insights, user requirements More ❯

seeking an innovative E-commerce Manager to maximise revenue from our DTC ecommerce site. You'll manage product listings, marketing campaigns, website performance, and data analytics to deliver outstanding customer experiences and meet ambitious sales targets in a fast-paced digital environment. Responsibilities will include... Website Trading & Revenue Optimisation Lead the website trading rhythm - identifying, launching and optimising product … offers, bundles, content themes and promotional campaigns. Run monthly promotional calendar: identify ideas, launch tests, analyse results and scale winners. Develop insight-driven hypotheses for site changes that can increase conversion rate, AOV or customer acquisition. Collaborate with design, agencies and growth teams to turn ideas into tests and deployments. Own the promotions calendar and execution - including ideation … competitor promotions and pricing strategies and use insights to inform DTC tactics that remain commercially viable and brand-consistent. Site Development & Ownership Define and evolve the DTC website's customer value proposition - identifying what drives purchase behaviour and loyalty, and translating this into compelling reasons to buy via site experience, offers, content and unique features. Lead the rollout of More ❯

techniques spanning RAG, grounding, prompt engineering, and orchestration on a GCP-first stack. ·Building and maintaining production ML pipelines and services for non-GenAI use cases e.g. recommender systems, customer segmentation models, marketing optimisation modules, leveraging supervised, unsupervised and/or econometric modelling approaches. ·Developing APIs and microservices for AI/ML solutions, ensuring security, scalability, and observability. ·Implementing … Who you will work with This role reports directly to the Director of AI & Data, and collaborates closely with the wider Data team Data Science, Core Data Engineering, Analytics, Customer Insight and the wider organisation particularly Technology, Legal, and Information Security to onboard/develop & scale AI applications. About you The role requires a blend of technical depth More ❯

Knowledge/experience You will need: Proven experience of a range of usability testing methodologies to reveal actionable customer insights and gather user needs for web-based services Proven experience of creating research strategies/approaches Proven experience of managing, executing and analysing usability test sessions, and facilitating workshops Excellent analytical and problem solving skills, and the ability to More ❯

also possible from any European time zone, but you should be able to come to London office for at least one week during the first month. Tasks Core responsibilities Customer insight: Build a deep understanding of each target customer group—their needs, pain points, and buying journeys—and use these insights to shape how each KeyNest offering … to customers, interview them (in person or online), and produce high-quality case studies combining video, visuals, and written content. Video content: Develop briefs, concepts, and scripts for explainers, customer stories, feature showcases, and social ads. Coordinate shot lists, storyboards, talking points, and work with the videographer to adapt videos for specific industries and formats. Email campaigns: Plan and More ❯

teams still rely heavily on Excel for business reporting. The organisation is growing at 10% per year and needs scalable, modern data capabilities to support strategic decision-making and customer insight. The Role As Head of Data & Analytics, you will lead our organisational data transformation while ensuring continuity of existing services. Your initial priority will be maintaining the current More ❯

proof-of-value programs Deliver high-quality demos and maintain rigorous forecasting discipline Consistently exceed quarterly revenue commitments while protecting deal velocity Influence product and GTM direction based on customer insights Maintain meticulous CRM hygiene and operate with a data-driven mindset Requirements 5+ years selling SaaS solutions, ideally involving layered enterprise buying groups A history of exceeding quota More ❯

ll own and manage the data warehouse, ensuring data quality, reliability, and scalability, while contributing to how data is used to drive commercial decisions - particularly around pricing, revenue, and customer insight. Key responsibilities include: Manage and maintain the company's data warehouse (Python, Airflow, DBT, Kimball) Ensure data pipelines are robust, accurate, and performant Maintain and develop cloud infrastructure More ❯

strategies to maximise usage, outcomes, and value.* Build strong relationships with stakeholders and executive sponsors across enterprise clients.* Identify opportunities for growth through upsell and cross-sell pathways.* Relay customer insights to product and leadership teams to shape future enhancements. About You * 5+ years in indirect tax, process improvement, or tax operations.* Strong understanding of indirect tax processes, technology More ❯

Director. Responsibilities Strategy and Vision: · Develop and communicate a product strategy for the tribe that aligns with the company's long-term vision and business goals. · Conduct comprehensive market, customer, competitor, and technology research to inform product decisions. · Secure buy-in for the product strategy from colleagues, stakeholders, and executive leadership. · Work with tribe PMs to guide translation of … strategic goals into actionable product backlogs, prioritizing features based on customer, commercial, and strategic value. Discovery: · Act as the accountable product lead on large cross functional discovery initiatives & projects. · Conduct discovery with clients to uncover potential problems and opportunities to tackle. · Engage with customers and colleagues to ideate new features and products to be developed. · Support product leadership to … other product managers, fostering a culture of continuous learning and improvement. What Success Looks Like · Successful delivery of strategic product roadmaps within the tribe that drive business value and customer satisfaction. · High adoption rates and positive feedback from customers and stakeholders. · Effective cross-functional collaboration leading to timely and high-quality product releases. · Demonstrated leadership in driving strategic initiatives More ❯

and compliance outcomes. Role Overview As a Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks, wealth managers, insurance … discovery, driving proof-of-concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems, especially in financial services or … constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up More ❯

and compliance outcomes. Role Overview As a Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks, wealth managers, insurance … discovery, driving proof-of-concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems, especially in financial services or … constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up More ❯

and compliance outcomes. Role Overview As a Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks, wealth managers, insurance … discovery, driving proof-of-concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems, especially in financial services or … constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up More ❯

and compliance outcomes. Role Overview As a Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks, wealth managers, insurance … discovery, driving proof-of-concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems, especially in financial services or … constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up More ❯

and compliance outcomes. Role Overview As a Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks, wealth managers, insurance … discovery, driving proof-of-concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems, especially in financial services or … constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up More ❯

and compliance outcomes. Role Overview As a Forward Solutions Engineer/Principal Solutions Consultant at Aveni, you will be a key technical leader in pre-sales, solution design, and customer engagement. You will work closely with sales, product, engineering, and customer success teams to define, architect, demonstrate, and deliver AI-powered solutions tailored to banks, wealth managers, insurance … discovery, driving proof-of-concepts (POCs), and ensuring successful handover to implementation and ongoing support. About You You are a seasoned Consultant who combines deep technical capability with business insight, someone who is equally at ease in boardroom discussions as you are in exploring architecture diagrams. You thrive when solving complex, regulated-industry problems, especially in financial services or … constraints of clients. Positive feedback from clients on the clarity, reliability, and impact of your solutions and engagement. Good alignment and collaboration with Product, Engineering and Sales: features and customer insights feeding into roadmap, and technical delivery matching expectations. Reusability and scale: you help build patterns or frameworks that reduce effort and risk in future similar engagements. Maintaining up More ❯

efficiency, and market competitiveness. Your work will be grounded in competitive analysis, industry trends, business goals, and strategic partnerships, with a focus on enabling seamless, compliant, and cost-effective customer experiences across the APAC region, reflecting its unique market dynamics and customer needs. You'll play a pivotal role in building a best-in-class remittance payments platform … strategy. Ideate and pilot innovative ways of fulfilling our product mission. • Own the product/platform roadmap and continuously make priority decisions based on business cases, market, user, and customer impacts. Act as a steward of platform investments by identifying risks and managing total cost of ownership for any given capability. Establish market positioning objectives for complex products and … agent and driver of innovation. Role Requirements • 7–10 years of product management experience in financial services, preferably within payments, plus 5+ years managing teams. • Strong ability to leverage customer insights, market trends, and data to inform and execute product strategy. • Undergraduate or graduate degree in business, engineering, or a related field. • Excellent leadership, communication, and stakeholder management skills. More ❯