1 to 25 of 55 Customer Insight Jobs in the South East

Content Guru is a leading global provider of enterprise cloud Customer Experience (CX) and contact centre solutions, and we are at the forefront of the Generative AI evolution. We're looking for an experienced Customer Success Manager to join the team at our head office in Bracknell, Berkshire. … This is a customer‐facing role focused on helping customers maximise the value of their Content Guru solutions, identifying opportunities to improve their customer and user experience, and supporting long‐term retention and growth. Working closely with customers and teams across Content Guru, you'll combine your expertise ...

Shape the Future of Customer Engagement Through CRM, Data & AI. Location: Dorking, Surrey (Hybrid - 3 days in the office) As part of the DERTOUR Group, one of Europe’s leading travel groups, DERTOUR UK supports a range of well-known specialist travel brands including Kuoni, Carrier, CV Villas, Explore … Jules Verne, Kirker, Santas Lapland and Solmar Villas. Our IT and digital teams play a key role in enabling these brands to deliver outstanding customer experiences. We are dedicated to creating a diverse and inclusive workplace where all candidates feel welcomed and supported. To ensure everyone has an equal ...

Customer Data Analyst Hybrid £400 per day Inside IR35 3-Month Contract This is an exciting opportunity to join a high-profile customer analytics transformation programme, supporting global stakeholders and delivering insight-led solutions that influence customer strategy. The assignment combines hands-on dashboard development with … customer analytics, testing measurement, and data storytelling. The Company They are a well-established analytics and customer insight consultancy delivering large-scale transformation projects for global consumer brands. Their teams help organisations better understand customer behaviour, optimise CRM performance, and develop data-driven strategies. This engagement ...

Marketing Science London | Hybrid (3 days in office) | £60,000 - £75,000This is an excellent opportunity for a Senior Analyst to join a leading customer experience and marketing consultancy where data plays a central role in shaping customer engagement and business strategy. You will work across a variety … Company They are a specialist consultancy focused on helping organisations better understand their customers through data, analytics, and marketing science. Their analytics function combines customer insight, digital analytics, measurement, and data strategy to support smarter decision-making. The team operates in a collaborative, project-based environment and offers ...

complex product capabilities and AI-enabled features into clear, benefit-led narratives that resonate with target buyers and users. Ensure consistent messaging across all customer-facing materials, channels and touchpoints. Partner with the Head of Product Marketing, Head of Product and Solutions Engineering to ensure messaging reflects validated customer insight and solution narratives. Develop product-specific messaging documents, value propositions and persona narratives for use across Sales and Marketing. Market & Competitive Intelligence Execute the market and competitive intelligence programme defined by the Head of Product Marketing: gathering, analysing and synthesising insight on a regular cadence. Conduct ...

senior, high-impact opportunity for a recognised domain expert to lead an integrated campaign across Defence and National Security markets. You’ll bring together customer insight, technical capability, product strategy and market engagement to shape organisational direction and deliver measurable growth. We’re particularly interested in candidates … through influence rather than hierarchy, leading a virtual team spanning account management, marketing, product, engineering, technology, services and technical specialists. You’ll ensure that customer needs, organisational capabilities and market opportunities are translated into a clear and executable campaign plan. As the organisation’s authority within the domain ...

Customer Success is an established function within Stepstone UK, with an experienced team focused on helping customers achieve maximum value from the products they have purchased, strengthening customer outcomes and supporting long term retention. The Customer Success Team Manager will be responsible for leading, coaching and developing … team of Customer Success Managers, maintaining high performance and supporting the Head of Customer Success with the continued evolution of the UK function. Responsibilities As a Customer Success Team Manager, you will: Lead, coach and develop a team of Customer Success Managers, setting clear expectations ...

keeps them coming back for more. Sitting within our Data & Analytics team and partnering closely with Loyalty, CRM and Marketing, you’ll dig into customer, transactional and marketing data to uncover insights that can genuinely influence what we do next. You might be exploring why certain customers visit more … that gets people to act, this could be for you. WHAT YOU’LL SPEND YOUR TIME DOING WHAT YOU’LL SPEND YOUR TIME DOING Customer Analytics & Insight You’ll help us understand our customers better and turn that understanding into commercial opportunities. You’ll: Analyse customer, transactional ...

most demanding network environments around. Whats on offer Salary up to £70,000 Remote UK working with occasional travel to Edinburgh, London and customer sites Pension scheme Life assurance Private medical insurance Enhanced parental leave Generous holiday, plus your birthday off The role This is a dedicated, seconded position. … source of product knowledge. Youll sit within the Professional Services team, which takes over every account after deployment. Your job is to give the customer a truly white-glove experience. That means owning every issue that comes up, making sure it reaches the right people (SOC, Development or Professional ...

Data Analyst (Contract) London | Inside IR35This is an opportunity to join a high-profile customer analytics transformation programme within a leading agency environment. The project combines hands-on Tableau dashboard development with customer insight, CRM measurement, and test-and-learn analytics, offering the chance to influence … customer performance is measured and reported across a major international account. The Company They are a well-established data and marketing consultancy delivering customer analytics, CRM, and insight solutions for globally recognised consumer brands. Their teams work closely with clients to improve customer understanding, drive better ...

Product Manager, who owns product strategy and roadmap prioritisation, the Product Owner leads the discovery, definition and delivery of roadmap initiatives. They balance customer, business, technical and regulatory requirements to ensure solutions deliver agreed outcomes. Acting as the key link between business stakeholders and delivery teams, the Product Owner … prioritised backlog, facilitates workshops and Agile ceremonies, manages risks and dependencies, and ensures delivery teams have the information needed to succeed. They use customer insight, data and stakeholder feedback to inform decisions and deliver measurable customer and business value. Collaborate with Product Managers and key stakeholders ...

This isn t a role where you simply inherit a product portfolio and keep it ticking over. We re looking for a commercially sharp, customer-focused leader who can spot opportunities, shape compelling propositions and turn insight into measurable revenue and margin growth. Reporting directly … have real influence over the company s products, pricing, customer propositions and future direction across residential, business and partnership markets. THE OPPORTUNITY You ll take the lead on the product and commercial roadmap, developing broadband packages, add-on services, pricing strategies, bundles and growth initiatives that increase customer ...

shape how own area fits within and supports the work of the Company and priorities for the long‐term delivery. Develop an in-depth insight into customers, services and markets affected by their area and the wider public sector context Create joined up strategies and plans that have positive … resources within own area Clarify and articulate the diverse requirements of customers and delivery partners to support delivery of professional excellence and expertise Use customer insight to determine and drive customer service outcomes and quality throughout own area Translate complex aims into clear and manageable plans ...

complex operating system and security requirements into clear product priorities, and drive execution across Engineering, Sophos X-Ops, Sophos MDR Ops, Product Marketing, Sales, Customer Success, Support, and strategic technology partners. This person must bring deep Windows operating system knowledge and strong endpoint security judgment. Success requires hands … models, performance, compatibility, telemetry, and platform change management. The role also requires close partnership with Microsoft on critical roadmap initiatives that affect endpoint security, customer trust, and Sophos market leadership. What You Will Do Be the product leader for the Sophos Endpoint Windows Platform by understanding how customers, managed ...

passionate about transforming customer experiences across every contact channel? As our Contact Channel CX Lead, you'll be at the heart of shaping how our customers interact with us, ensuring the right message reaches the right person, at the right time, through the right channel. You'll lead … your opportunity to make a real impact. What you'll be doing as Contact Channel CX Lead Channel Oversight: Oversee and continuously optimise customer contact journeys across all inbound and outbound channels, including telephony, IVR, webchat, WhatsApp, email, SMS, online account management, and outbound communications. Team Leadership: Lead ...

ensure risks are identified and mitigated early in the development process. Support bid and proposal activities by contributing quality-related content, ensuring alignment with customer and regulatory expectations. Collaborate with internal and external stakeholders to understand product and testing requirements. Promote a culture of quality and continuous improvement. Monitor … quality performance metrics and provide insights and recommendations to drive improvements. Ensure compliance with applicable standards, procedures, and customer requirements throughout all project phases. The Person Currently hold Security Checked (SC) or be eligible and willing to achieve SC clearance. Note that eligibility requires sole British nationality or Dual ...

Manager London, Hybrid Salary up to £50,000 This is an opportunity to join a growing digital optimisation business where experimentation, analytics, and customer insight sit at the heart of decision-making. You'll play a key role in shaping testing strategies, improving digital experiences, and driving measurable … diverse client portfolio. The Company They are a specialist digital consultancy that helps organisations improve online performance through experimentation, digital analytics, and customer insight. Working across websites, applications, and digital customer journeys, they use data-led recommendations to improve user experience and conversion performance. They have built ...

largest enterprises to run business-critical SAP operations. ActiveControl automates SAP change and transport management; BDEx handles exception management in utilities billing and customer-service operations. Products at this stage of maturity do not need a caretaker; they need an owner. Working closely with Engineering, a Product Owner counterpart … market teams, you will give both products a clear, commercially grounded strategy. That means deepening value for the existing customer base, protecting and growing recurring revenue, prioritising ruthlessly across enhancement requests, competitive gaps and platform evolution (including the shift in the SAP ecosystem toward S/4HANA and cloud ...

Aurora's software, data, and research through a more seamless, use-case-driven experience that cuts across existing product silos. Drive product discovery through customer insight and data. Build a deep understanding of users, workflows, and unmet needs through a combination of usage analytics, customer research … SaaS products Strong product judgment, with the ability to make clear prioritisation decisions and balance user needs, strategic goals, and delivery constraints Excellent customer discovery and research skills, with the ability to combine qualitative insight and quantitative data to identify product opportunities Strong UX and product instinct, with ...

answer technical questions as first point of contact, train customers and keep a close eye on market and technology trends. The result is stronger customer relationships and a direct contribution to the commercial success of our brands. The role As our Field Application Engineer, you will turn customer … reach our sales goals along the way. You will be the link between the market and our internal teams: you bring first-hand customer insight into Sales, Product Management and Engineering, and you bring our technical expertise to customers. Whether it is a feasibility question, an OEM design ...

Role: Detego Global is looking for an experienced and customer-focused Product Manager – Customer & Market to join our growing product team. This is a customer-facing, market-driven role for someone who thrives on understanding user needs, translating them into compelling product strategies, and championing the voice … customer across the business. The successful candidate will work closely with our Sales, Marketing, and Customer Success teams to gather insights from end users and prospects, while collaborating with engineering teams to ensure customer value remains at the centre of every product decision. The ideal candidate will ...

Berkeley Group seeks a Head of Digital Experience to shape the future of our customer-facing digital platforms, including website, app and customer portals. You will align priorities with marketing, technology and operations to deliver measurable value for customers and the business. You will own the digital product … roadmap, lead digital marketing effectiveness and embed a culture of experimentation, using customer insight and data to drive continuous improvement and commercial impact. #J-18808-Ljbffr ...

days per week on-site We are seeking an experienced Lead Technical Product Owner to join a leading FMCG firm, taking ownership of its customer-facing touchscreen ordering products and Kitchen Display System (KDS). Essential: Candidates must have a background in hospitality technology , with direct experience of touchscreen … Responsibilities: Own and maintain product roadmaps, goals and prioritised backlogs for touchscreen ordering and KDS. Lead product discovery, validate user needs and translate customer and operational requirements into clear user stories, acceptance criteria and measurable outcomes. Improve the customer ordering journey, including product selection, basket building, recommendations, payments ...

fastest-growing platforms in the industry, we've seen dynamic growth over the past three years, expanding our revenue and our global customer base. We are building a culture centered on real impact and collaboration, because our team is the heart of our innovation We're already working … market, building relationships across the ecommerce ecosystem and growing our UK customer base. Now we're investing in the next stage of that journey and we're looking for an ambitious Account Executive to help accelerate it. This gives you the best of both worlds. You'll join ...

Identify and deploy AI solutions across marketing and commercial functions. Examples include: AI agents, work ow automation, lead intelligence, reporting automation, content support and customer insight extraction Funnel Intelligence - Identify bottlenecks and optimisation opportunities and continuously monitor and improve: Lead MQL; MQL SQL; SQL Opportunity; Opportunity Closed ...