1 to 25 of 57 Customer Insight Jobs in the South East

Customer Experience Lead Reading (Hybrid – 3 days per week in the office) Permanent About the Role An exciting opportunity has arisen for an experienced Customer Experience Lead to shape and transform the end-to-end customer experience within a growing organisation operating in a complex B2B environment. … This is a strategic role responsible for designing and continuously improving the customer journey across the entire lifecycle —from brand awareness and lead generation through to service delivery, account growth and customer advocacy. Working across Sales, Marketing, Product, Delivery, Finance, IT, Operations and Corporate Communications, you will combine ...

Customer Experience Lead - Permanent Location: Theale, Berkshire (Hybrid – 3 days office/2 days home) Are you passionate about designing exceptional B2B customer experiences that drive commercial success? We're looking for an experienced Customer Experience Lead to shape and deliver the end-to-end customer … business across every touchpoint, from initial awareness through to long-term partnership. Working across Sales, Product, Marketing, Delivery and Operations , you'll ensure customer insight is embedded into strategic decision-making, helping to improve customer satisfaction, strengthen relationships and support business growth. What you'll be doing ...

Half is partnering with a fast-growing, investor-backed B2B organisation that's undergoing an exciting period of expansion. They're looking for a Customer Success Manager to build and shape Customer Success function, working closely with the CMO to drive customer retention, loyalty and long-term … growth. Location: Surrey Hybrid : 3 days in office Customer Success Manager The opportunity: This is an exciting opportunity to join a rapidly growing, investor-backed business at a pivotal stage of its growth. Reporting directly to the Chief Marketing Officer, you'll play a key role in establishing ...

Responsibilities: Customer Support & Customer Success Deliver exceptional customer support across email, telephone, Microsoft Teams, social media and face-to-face interactions Respond to enquiries from exhibitors, visitors, affiliates and contractors accurately, professionally and within agreed service levels. Support Customer Success KPIs including First Response Time … Resolution Time, Customer Satisfaction (CSAT) and overall customer experience metrics. Identify recurring customer issues and recommend improvements to processes, communications and self-service resources. Manage weekly exhibitor updates and stand amendments within the Sponsors & Exhibitor (SpEx) process, ensuring information is accurate and delivered to agreed deadlines. Collaborate ...

Product Owner (Customer Data & Engagement) Location: Reading (Hybrid) Duration: Initial 6 Months Contract Type: Inside IR35 Day Rate Shape the future of customer engagement at Primark. We're looking for a Product Owner to lead a portfolio of customer-facing data products , driving capabilities that enable better … customer understanding, personalisation, engagement, and decision-making across Primark's digital ecosystem. This role sits within our Customer (Digital) domain , with a strong focus on customer data platforms, data lakes, data warehousing, and customer engagement capabilities . You'll own the product roadmap and backlog, translating ...

traditional product role. We're looking for someone who lives and breathes music culture, understands the realities of performing and producing, and can turn customer insight into products that shape the future of the industry. If you're active in music performance, producer or deeply immersed in electronic … love to hear from you. Working as part of the Product Planning team, you'll act as the voice of the European customer, gathering insight from performers, artists, retailers, venues and industry partners to help influence future hardware, software and service development. You'll collaborate with international product ...

decisions about the world around them. Join our dynamic Markets team The Markets team sits at the centre of how Ordnance Survey grows, connecting customer insight, market demand and product capability to ensure we focus on the right opportunities and deliver meaningful outcomes. As OS continues its transition … towards a more commercial and customer-led organisation, Markets plays a critical role in helping the business identify where to invest, which opportunities to prioritise and how we maximise the value of our products and services. We're strengthening how we assess, validate and scale growth opportunities across ...

Product Owner - Customer Experience, Service Ownership £Market Rate London/Hybrid - 2 days a week on site 3 months My client is a nationally recognised savings provider looking for a Service Development/Product Owner to help shape and improve customer journeys, services and experiences. Working … intersection of Product Ownership, Customer Experience and Service Design, the successful candidate will use customer insight, data and stakeholder engagement to drive continuous service improvements and deliver better outcomes for customers. Key Requirements: Own and prioritise the backlog for customer and service improvements, ensuring delivery ...

This role is focused on leading products within the data domain, driving the vision, strategy and delivery of data-driven capabilities that enable better customer experiences, operational efficiency and business decision-making. Working within a mature Agile environment, you'll collaborate with engineering, architecture, data and business teams … Analytics and Business stakeholders to deliver high-value products. Translate business requirements into epics, features and user stories. Drive data-led decision making through customer insight, analytics and product performance metrics. Balance customer, commercial and technical priorities to maximise product value. Identify and manage delivery risks, dependencies ...

central role in shaping that experience, leading a team of digital experience, optimisation and analytics specialists to ensure our websites continually deliver exceptional customer outcomes alongside measurable commercial success. Working across the wider Saga Group, you'll combine customer insight, analytics and experimentation to drive our digital … optimisation roadmap, enhance personalisation and identify opportunities that improve engagement, conversion and long-term customer value. You'll collaborate with colleagues across Marketing, Brand, CRM, Data and Technology, using evidence-led decision making to influence strategy, champion innovation and ensure every digital enhancement is rooted in the needs ...

Reading or Oslo , this is a highly influential role focused on building a shared experience strategy across R&D, Engineering , and Product , improving how customer insights inform product decisions, and establishing a consistent UX standard across the organisation. You'll lead a lean UX function, initially working alongside … wider organisation and customers. Key skills required for the Head of User Experience Significant leadership and hands-on experience across UX, Product Design or Customer Experience within B2B software or technology. Proven ability to develop UX strategy and build consensus across Product, Engineering and R&D . Ideally, experience ...

Head of Customer Support - B2B SaaS Permanent Location: London/South East - Hybrid and remote working Salary: £80,000 - £90,000 (+ benefits) Travel: One week per month in Oslo, plus occasional travel to Sofia Key Skills: B2B SaaS, Customer Support Leadership, Zendesk, ITIL Service Management … Management The Opportunity We are recruiting a Head of Customer Support for a growing international B2B SaaS organisation that provides digital technology solutions to enterprise and public-sector customers. This is a high-profile leadership role with responsibility for developing a scalable, commercially aware customer support function across ...

uniqueness and contribution to shaping the future success of their business. About the job: Support the achievement of key performance indicators (KPIs) such as customer consent, addressability and data capture, loyalty and VOC NPS for the National Sales Company (NSC) in the UK and Ireland through comprehensive analysis, insightful … reporting, and strategic project support. Collaborate with the local Customer Data Delegates (CDDs) to ensure the seamless maintenance and improvement of compliance documentation, fostering a culture of regulatory excellence. Deliver impactful ad-hoc reports, including targeted marketing audience selection lists, detailed segmentation analyses, customer insight ...

real difference to our customers. Working across Technology, Commercial and Product teams, you'll take ownership of the product backlog, ensuring we deliver innovative, customer-focused solutions that support our ambitious growth plans. You'll be joining at an exciting time, working on the development of new products … stakeholders, technical teams and external delivery partners. Leading sprint planning, reviews and retrospectives, ensuring delivery teams remain focused on the highest-value work. Championing customer needs and business outcomes throughout the product lifecycle. Monitoring delivery progress across multiple Agile workstreams using Jira and other reporting tools. Identifying and managing ...

Applications Engineers Manage delivery of our Early Access Demonstration programme Work directly with customers to understand use cases, technical challenges and performance requirements Guide customer demonstrations, feasibility studies and technical evaluations Act as the escalation point for complex applications and system issues Support pre-sales activities, technical workshops … customer engagements Collaborate with Engineering and Product teams to translate customer feedback into product improvements Define and improve application workflows, technical documentation and best practice Help create scalable approaches for system deployment, optimization and customer success Influence future product direction through customer insight and application ...

seeking an experienced Product Manager to lead the strategy, development, and lifecycle of our video telematics products. In this role, you will combine customer insight, commercial awareness, and technical understanding to drive innovation across our camera, AI, and fleet safety platform offerings. You will work closely with engineering … data science, operations, sales, and customer success to deliver best-in-class solutions that improve driver safety, reduce risk, and deliver actionable intelligence to fleet operators. Key Responsibilities Product Strategy & Vision Develop and own the product roadmap for our video telematics portfolio—including connected cameras, AI-driven driver monitoring ...

Manager London - hybrid, 2x per week in office) Up to £75,000 + benefits This is an exciting opportunity to shape the future of customer engagement for a well-established consumer brand undergoing significant investment in CRM, loyalty, and digital transformation. You'll take ownership of a high-profile … loyalty programme, lead a talented team, and play a key role in driving customer retention, personalisation, and commercial performance. The Company They are a leading omnichannel retail business with a strong customer focus and a recognised presence across the UK and Ireland. With substantial investment in digital capabilities ...

people and entertainment across diverse digital channels. Joining our high-performing and inclusive culture, you'll instantly become part of a team supporting our customer-facing initiatives. We’re looking for a Senior Product Manager to shape the future of connected venue and digital experiences across Mecca and Grosvenor. … customers move between our venues, websites and apps, identifying opportunities to digitise venue journeys, increase venue-to-digital adoption, and create more connected customer experiences across channels. The Senior Product Manager will own and help define a product area and roadmap focused on venue-linked digital experiences. They will ...

exciting opportunity to join at a pivotal stage in the company's analytics journey, playing a crucial role in transforming how marketing insight influences commercial decisions. Please note, this is not a reporting-focused role. Instead, you will combine hands-on analysis with leadership, driving the business beyond dashboards … data analysis 40% leadership and team development Key Responsibilities Lead and develop a high-performing Marketing Analytics team, fostering a culture of commercial insight and collaboration. Deliver commercially focused analysis covering customer behaviour, marketing performance, promotions and revenue growth. Identify and recommend opportunities to improve customer engagement ...

+ Benefits Hybrid | Hampshire/South Central England (1-2 days per week) Drive Commercial Growth Through Insight We're partnering with a large, well-established UK business that is investing heavily in data, digital transformation and marketing capability. Following significant investment in its data platform, the business … opportunity to join at a pivotal point in the company's analytics journey, where you'll play a key role in transforming how marketing insight influences commercial decisions. This is not a reporting-focused position. Instead, you'll combine hands-on analysis with leadership, helping move the business beyond ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

make a lasting impact. The Opportunity As Global Ecommerce Director, you will own the global ecommerce strategy, taking full accountability for online trading performance, customer experience and commercial growth across multiple international markets. This is a hands-on leadership role where you'll work at the intersection of ecommerce … technology, brand and customer, constantly identifying opportunities to improve conversion, optimise the customer journey and accelerate profitable growth. Shopify sits at the heart of the ecommerce ecosystem, and we're looking for a leader who understands how to maximise its capabilities, challenge convention and continually evolve the digital ...

multiple clients. This is an ideal opportunity for a product leader who enjoys balancing strategic thinking with hands‐on execution in a fast‐paced, customer‐centric environment. Key Responsibilities Product Strategy & Vision Own the strategy and roadmap for a defined area of CloudFactory's client-facing platform. Identify customer … CloudFactory's product vision. Define product goals, success metrics, and priorities in partnership with Product Leadership. Contribute to product strategy and roadmap planning through customer insights and market trends. Customer & Stakeholder Engagement Partner directly with enterprise customers to understand their business challenges and translate them into scalable product ...

ecommerce products within Centrica Home, our B2C retail division. Your focus will be on driving commercial performance while improving the end-to-end customer journey, working closely with digital, commercial and marketing teams to increase conversion and customer satisfaction. About the role You'll own the ecommerce performance … your product area, using data and customer insight to continuously improve digital journeys and content. You'll set clear goals and roadmaps, test and learn at pace, and balance customer needs with commercial outcomes. Key responsibilities include: Owning ecommerce performance, with a focus on acquisition, retention ...