1 to 25 of 1,771 Customer Requirements Jobs in the UK

providing advice and guidance on all matters relating to ServiceNow implementation and technical best practice. Delivering high-quality ServiceNow implementations based on business process requirements Strong Now Platform Implementation understanding with in-depth knowledge in various ServiceNow applications Able to communicate on complex issues to meet business and customer requirements to avoid escalations Keep up to date with current and future market developments, technologies, products, and strategies Ensuring adherence to our coding and design standards, and providing technical hand-over documentation Increasing application operating efficiency and adapting to new requirements as necessary Assisting with system testing … and UAT Escalate issues in line with company processes to ensure customer demands are met Attend and present at customer meetings to ensure understanding of customer requirements and to assist with knowledge transfer Recording, qualification, and questioning of customer requirements, even in complex projects More ❯

COMPANY OVERVIEW The AI-Powered Decision Engine for Customer-First Products First Insight is a global leader in AI-powered decision-making, trusted by brands like Gap, Under Armour, Marks & Spencer (M&S), Woolworths, Family Dollar, and Kohl's. Leveraging advanced AI technologies-including Agentic AI, generative AI and … real-time consumer data, First Insight transforms consumer insights into profitable strategies that drive measurable business success. Powered by its proprietary Voice of the Customer platform and Value Score, First Insight enables businesses to evaluate the value of products, people, and experiences. First Insight helps companies confidently design, price … businesses across industries-including retail, apparel, footwear, automotive, home goods, CPG, and hospitality-to outpace competitors by deeply understanding and adapting to ever-changing customer needs. From concept to conversion, First Insight equips brands to create offerings customers love while achieving higher revenue, stronger margins, and deeper customer More ❯

Senior Customer Success Manager - German Speaking London, UK At ExtraHop, we're on a mission to help organizations achieve complete visibility, real-time threat detection, and proactive security through cutting-edge network detection and response (NDR) technology. Our NDR product is a market leader, providing our customers with the … to work with a platform and technology where you can help customers solve critical business problems? Do you enjoy and excel at building lasting customer relationships? As a member of our Customer Success team, you'll have the opportunity to unleash your expertise to wow customers and make … us and you'll find we have a supportive home team, great customers, and a product that customers love. Duties and Responsibilities The ExtraHop Customer Success team focuses on successful outcomes for our customers. As a Technical Customer Success Manager, you will play a leading role in accomplishing More ❯

NEC REGO) Referral management solution. The Client Services Manager has responsibility for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA’s) or to reasonable endeavour … performance targets (contract dependent) in line with the customer requirements, and to act as the single point of contact for escalations. MAIN RESPONSIBILITIES Client Relationship Management: Maintain professional relationships with clients to support company revenue and outreach. Client Communication: Develop effective communication platforms for clients and staff, and … handle client queries and issues. Customer onboarding: Coordinating and planning ahead of customer go-live to orchestrate all actions required for successful deployment and user onboarding Client Retention and Acquisition: Inspire repeat business from existing clients and work on bringing new clients on board. Data and reporting: Provide More ❯

NEC REGO) Referral management solution. The Client Services Manager has responsibility for the day-to-day management and delivery of contracted services to specific customer accounts. This involves working across the organisation to ensure all services are delivered to contractual Service Level Agreements (SLA’s) or to reasonable endeavour … performance targets (contract dependent) in line with the customer requirements, and to act as the single point of contact for escalations. MAIN RESPONSIBILITIES Client Relationship Management: Maintain professional relationships with clients to support company revenue and outreach. Client Communication: Develop effective communication platforms for clients and staff, and … handle client queries and issues. Customer onboarding: Coordinating and planning ahead of customer go-live to orchestrate all actions required for successful deployment and user onboarding Client Retention and Acquisition: Inspire repeat business from existing clients and work on bringing new clients on board. Data and reporting: Provide More ❯

preferred. Knowledge of Wireless and Voice technologies will be deemed advantageous, as will any existing security clearance. What you'll be doing Captures detailed customer technical requirements and translation to detailed solution design in accordance with design methodologies. Manages and recommends on the technical direction and helps determine … the broad impact of solutions on the product roadmap. Drives the improvement of design and delivery capabilities for end-to-end technical solutions. Manages customer solution design engagement and statement of work creation, including any 3rd party deliverables. Facilitates the development of strong customer relationships at the senior … level through providing specialist service design expertise, and influencing the customer's service strategy and operational decisions. Drives consistency in architecture and technical processes, with the aim of reducing costs and increasing productivity. Undertakes customer migration planning and implementation. Resolves complex solution and service issues, leads root cause More ❯

to take a key role in Xpedition's efforts to help continue to build a Dynamics 365 Business Central Practice that sits alongside our Customer Engagement and Data & Insights Practices. Xpedition are looking for a Senior Functional Consultant to join our ever-growing team. The main aspects of the … role are understanding customer's requirements and designing D365 or Dynamics NAV software to meet them. Strong consultancy skills are a key requirement as the role will at times be client facing and the successful candidate will also be required to be involved in client workshops, training and … implementation. Responsibilities Analysing customer requirements Conducting client workshops Documenting customer requirements and implementing Business Central/NAV on clients' sites and ongoing customer training and support. Knowledge,Skills &Experience Business Central Certified Professional with 5+ years' experience Previous Partner experience The candidate will either have More ❯

acting as a technical leader for the bid or project team reporting to the programme Solution Engineering Manager & Project Design Authority. Key Responsibilities: Analyses Customer needs/requirements and assesses Solution architecture and technical choices. Ensures Solution compliance with Customer needs, Product Policy, Make-Team-Buy (MTB … legislation, rules & regulations. Reviews the technical risks and opportunities and the related mitigation plans throughout the bid or project. Ensures best trade-off between Customer requirements & Product Policy consistent with schedule, costs, MTB strategy & risks/opportunities. System definition activities – requirements definition, functional and physical definitions Preparation … acoustic, hardware, mechanical, software etc. Ensures, with the support of Specialty Engineering experts & Safety/HSE stakeholders that Solution design takes into account contract requirements and applicable legislation, rules & regulations, including product safety & security and Environmental/HSE requirements & standards, and that related certification activities are performed correctly. More ❯

acting as a technical leader for the bid or project team reporting to the programme Solution Engineering Manager & Project Design Authority. Key Responsibilities: Analyses Customer needs/requirements and assesses Solution architecture and technical choices. Ensures Solution compliance with Customer needs, Product Policy, Make-Team-Buy (MTB … legislation, rules & regulations. Reviews the technical risks and opportunities and the related mitigation plans throughout the bid or project. Ensures best trade-off between Customer requirements & Product Policy consistent with schedule, costs, MTB strategy & risks/opportunities. System definition activities – requirements definition, functional and physical definitions Preparation … acoustic, hardware, mechanical, software etc. Ensures, with the support of Specialty Engineering experts & Safety/HSE stakeholders that Solution design takes into account contract requirements and applicable legislation, rules & regulations, including product safety & security and Environmental/HSE requirements & standards, and that related certification activities are performed correctly. More ❯

top CPG brands unlock real-time, SKU-level shelf visibility-without fragile audits or slow tools. Mission: Take a hands-on role in driving customer success for a growing portfolio, including major US customers. Collaborate with the Growth team to understand customer requirements early in the pre … ll ensure customers achieve their goals, create scalable processes tailored to enterprise needs, and build the foundation to lead both Solutions Engineers (SEs) and Customer Success Managers (CSMs). Key Responsibilities Implementation Strategy & Customer Value Realisation (40%) Plan and guide technical implementation strategies across all customers, including large … delivery Identify and act on growth opportunities within accounts, particularly high-value customers Ensure adoption of the product and its effective use across global customer workflows Customer Retention & Growth (40%) Drive exceptional renewal rates and maintain strong account health, with a focus on enterprise customers Lead strategic review More ❯

the technical liaison between our customers and our internal teams. You will use your deep knowledge of pump technologies and engineering principles to evaluate customer requirements and design and recommend pump solutions that meet customer requirements and support sales efforts. This role involves close collaboration with … the sales, customer service, engineering, and operations departments to ensure optimal application of our products. Responsibilities Analyse customer technical requirements and specifications to propose suitable solutions. Provide technical support and product recommendations and training to internal teams and customers. Prepare detailed technical proposals, quotes, and cost analyses … etc.) is desirable. Bilingual/multilingual in English and one of the following: German, French, Italian or Spanish is desirable. Travel & Work Arrangements/Requirements Ability to travel up to 25% of the time to support sales efforts and customer visits. Strong analytical and problem-solving abilities. Strong More ❯

including sonar and combat management systems). To specify & define systems to meet the project needs, optimising the design through trade-offs to maximise customer and Thales value. Work closely with the Customer and Thales Engineering teams to align the solution and detail architectures. Principal Relationships: As part … expected to be able to undertake all of them. They are given as a guide as to the expected duties of the grade: Lead requirements activities from cradle (initial definition) to grave (formal validation and acceptance) Work closely with the integration/testing teams and customer/suppliers … to define acceptance criteria and ensure valid evidence is gathered to verify and validate requirements, captured in a suitable matrix (RVVM/VCRI/VCRM....) Generate specifications from high-level and loosely defined customer needs Taking complex customer requirements and deriving them into product/subsystem More ❯

including sonar and combat management systems). To specify & define systems to meet the project needs, optimising the design through trade-offs to maximise customer and Thales value. Work closely with the Customer and Thales Engineering teams to align the solution and detail architectures. Principal Relationships: As part … expected to be able to undertake all of them. They are given as a guide as to the expected duties of the grade: Lead requirements activities from cradle (initial definition) to grave (formal validation and acceptance) Work closely with the integration/testing teams and customer/suppliers … to define acceptance criteria and ensure valid evidence is gathered to verify and validate requirements, captured in a suitable matrix (RVVM/VCRI/VCRM....) Generate specifications from high-level and loosely defined customer needs Taking complex customer requirements and deriving them into product/subsystem More ❯

Operations Customer Success Manager Department: AMCS Employment Type: Full Time Location: London, UK Description Are you a proactive and customer-centric professional with experience in managing SaaS renewals? Are you looking for your next challenge in a dynamic and emerging market? If yes, we want to hear from … you! The Impact You Will Have: As an Operations Customer Success Manager, you will be a key player in our global Customer Success team. You will be responsible for optimising systems, processes and tools that support the small to mid-size customers. You will analyse data, identify trends … build relationships, address their evolving needs, and promote retention and growth. Your primary objective will be to build a low-touch and mostly automated customer journey on the back end for our small to mid-size customers, identify trends (like risk and expansions), mitigate and upsell as needed. This More ❯

Inside IR35. This role will be a hybrid of working at home and in the office. Responsibilities: - Undertake methodical business analysis to determine business requirements and support the design of effective business process through improvements in information management practices and procedures. - Gather requirements and report findings on improving … business benefits and document these formally. - Through process redesign identify ways to streamline and improve processes whilst ensuring consistency across services for the desired customer experience and maintaining functionality and transactions required. - Prepare and facilitate requirement capture workshops that define needs that can be translated into business requirements. - Establish … and maintain strong working relationships with multiple stakeholders to understand key requirements and manage their expectations accordingly. - Work closely with the Senior Business Analyst, Business, Project Management Office and ICT colleagues to direct and inform the quality capture of processes and requirements within the scope of the relevant More ❯

Inside IR35. This role will be a hybrid of working at home and in the office. Responsibilities: - Undertake methodical business analysis to determine business requirements and support the design of effective business process through improvements in information management practices and procedures. - Gather requirements and report findings on improving … business benefits and document these formally. - Through process redesign identify ways to streamline and improve processes whilst ensuring consistency across services for the desired customer experience and maintaining functionality and transactions required. - Prepare and facilitate requirement capture workshops that define needs that can be translated into business requirements. - Establish … and maintain strong working relationships with multiple stakeholders to understand key requirements and manage their expectations accordingly. - Work closely with the Senior Business Analyst, Business, Project Management Office and ICT colleagues to direct and inform the quality capture of processes and requirements within the scope of the relevant More ❯

Inside IR35. This role will be a hybrid of working at home and in the office. Responsibilities: - Undertake methodical business analysis to determine business requirements and support the design of effective business process through improvements in information management practices and procedures. - Gather requirements and report findings on improving … business benefits and document these formally. - Through process redesign identify ways to streamline and improve processes whilst ensuring consistency across services for the desired customer experience and maintaining functionality and transactions required. - Prepare and facilitate requirement capture workshops that define needs that can be translated into business requirements. - Establish … and maintain strong working relationships with multiple stakeholders to understand key requirements and manage their expectations accordingly. - Work closely with the Senior Business Analyst, Business, Project Management Office and ICT colleagues to direct and inform the quality capture of processes and requirements within the scope of the relevant More ❯

/annum. This role will be a hybrid of working at home and in the office. Responsibilities: - Undertake methodical business analysis to determine business requirements and support the design of effective business process through improvements in information management practices and procedures. - Gather requirements and report findings on improving … business benefits and document these formally. - Through process redesign identify ways to streamline and improve processes whilst ensuring consistency across services for the desired customer experience and maintaining functionality and transactions required. - Prepare and facilitate requirement capture workshops that define needs that can be translated into business requirements. - Establish … and maintain strong working relationships with multiple stakeholders to understand key requirements and manage their expectations accordingly. - Work closely with the Senior Business Analyst, Business, Project Management Office and ICT colleagues to direct and inform the quality capture of processes and requirements within the scope of the relevant More ❯

get up and running on the Zip platform. They will use our Zip methodology and work closely with the Solution Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer. Zip projects are typically fast-paced and you will … work with multiple customers and be a trusted technical expert in your field. Integrate Zip into customer's IT landscape - typically ERP, Ticketing, TPRM, CLM, and other procurement tools. Design and document the integration architecture considering the customer's requirements. Validate customer requirements against third party … API documentation. Work with customer stakeholders to build integrations leveraging Zip's internal iPaaS solution. Unit test the configuration with the customer. Provide periodic status reports to your manager and/or client. Provide accurate estimations and timelines of work performed. Collaborate with the product team to steer and More ❯

get up and running on the Zip platform. They will use our Zip methodology and work closely with the Solution Lead to advise the customer, technically integrate the Zip solution for that customer, and transfer knowledge to the customer. Zip projects are typically fast-paced and you will … work with multiple customers and be a trusted technical expert in your field. Integrate Zip into customer's IT landscape - typically ERP, Ticketing, TPRM, CLM, and other procurement tools. Design and document the integration architecture considering the customer's requirements. Validate customer requirements against third party … API documentation. Work with customer stakeholders to build integrations leveraging Zip's internal iPaaS solution. Unit test the configuration with the customer. Provide periodic status reports to your manager and/or client. Provide accurate estimations and timelines of work performed. Collaborate with the product team to steer and More ❯

the AC along with our FAs who work from assessment centres and remotely. Key accountabilities Act as the front face of Serco managing the customer experience for all visitors and staff attending the Assessment Centre (AC), always working to maintain the highest levels of customer service . Prepare … daily sessions for telephone assessments, video assessments and face to face assessments at least one week in advance, ensuring all customer records are accurate, number of appointments meets capacity, and any customer requirements such as interpreters can be met. Manage the daily appointment session for telephone assessments … skills. Excellent planning and organization skills. Proficient in the use of Microsoft office packages. Demonstrable influencing skills to support the delivery of an excellent customer experience. Ability to maintain and develop working relationships. Experience of working effectively in a customer facing environment. Resilience and ability to deal with More ❯

be a crucial member of the sales team, responsible for providing advanced technical support and expertise throughout the sales process. This role involves understanding customer needs, articulating product capabilities, and designing tailored solutions that effectively address client challenges. The ideal candidate will have a deep technical background, strong communication … a hybrid role and will work from the office in Peterborough 2-3 days per week Key Responsibilities: Collaborate with sales executives to clarify customer requirements and tailor solutions that meet specific business needs. Deliver high-impact product presentations and demonstrations, showcasing the features and benefits of our … products and solutions. Conduct in-depth assessments of customer environments and requirements to architect effective solutions. Create and present compelling technical proposals, including system architectures, integration plans, and project timelines. Provide thought leadership on industry trends, challenges, and the competitive landscape to inform sales strategies. Liaise with product More ❯

be a crucial member of the sales team, responsible for providing advanced technical support and expertise throughout the sales process. This role involves understanding customer needs, articulating product capabilities, and designing tailored solutions that effectively address client challenges. The ideal candidate will have a deep technical background, strong communication … a hybrid role and will work from the office in Peterborough 2-3 days per week Key Responsibilities: Collaborate with sales executives to clarify customer requirements and tailor solutions that meet specific business needs. Deliver high-impact product presentations and demonstrations, showcasing the features and benefits of our … products and solutions. Conduct in-depth assessments of customer environments and requirements to architect effective solutions. Create and present compelling technical proposals, including system architectures, integration plans, and project timelines. Provide thought leadership on industry trends, challenges, and the competitive landscape to inform sales strategies. Liaise with product More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a pivotal … role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and driving satisfaction … met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup, providing More ❯

Hungry, Humble, Honest, with Heart. The Opportunity Are you an experienced customer-facing professional with a strong technical background and a passion for building relationships with mid-senior level stakeholders? If so, you would thrive in our newly established Customer Experience organization, where you can play a pivotal … role in driving customer success, working alongside a collaborative team, and seizing opportunities for growth and advancement in a dynamic market. About the Team The Customer Experience Manager role will be part of a newly formed team within Nutanix focused on enhancing customer relationships and driving satisfaction … met and fostering long-term relationships that drive the adoption and success of our solutions. You will report to one of the Leaders of Customer Experience, who believes in a collaborative management style that empowers team members and promotes collective success. This role offers a remote work setup, providing More ❯