1 to 25 of 446 Customer Requirements Jobs in the UK

ASAP Location: City of London Main Responsibilities: Daily Operation Provide 1st line level of technical or business system support via telephone, email, and online tickets Support, maintain, and improve customer services Assist other team members in Europe or back office/project members Assist customer HQ in Japan and third-party vendors Work proactively to ensure prompt resolution … of support cases, timely project completion, and the highest levels of customer satisfaction Understand and comply with the customer’s IT policies and procedures Administrative Tasks (based on customer requirements) IT compliance reporting and tasks, e.g., SOX compliance, user ID/device inventory updates Produce monthly IT reports and newsletters Update and maintain intranet contents User … support for user ID management systems and other internal systems System Integration/Maintenance Services Support system integration and maintenance tasks on behalf of the customer Maintain related documents, including user manuals Summarise customer requirements for system integration services Project Management Act as project coordinator as a representative of the customer Assist other on-site engineers More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

PURPOSE OF ROLE: Build and maintain strong customer relationships that drive adoption, retention, and long-term success. Ensure customers achieve their desired business outcomes through the company’s software solutions and services. Act as a trusted advisor to customers, promoting satisfaction, growth, and advocacy. Serve as the customer’s voice within the organization, ensuring feedback informs solutions and … service improvements. OBJECTIVES OF ROLE: Retention – Strengthen customer loyalty by proactively managing relationships and resolving issues before they escalate. Satisfaction – Drive high customer satisfaction through regular check-ins, feedback loops, and timely support. Adoption – Ensure customers gain maximum value from solutions by promoting effective use of features and services. Expansion – Identify and support opportunities for customers to expand … usage of the company’s solutions and services. Advocacy – Turn satisfied customers into advocates by encouraging case studies, testimonials, and referrals. RESPONSIBILITIES: Customer Onboarding & Adoption Lead onboarding and training for new customers. Ensure smooth implementation and early realization of value. Promote adoption of key features aligned with customer goals. Relationship Management Act as the primary point of contact More ❯

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with … satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

team, we are inviting a number of Network Designers to join our success story in Manchester.As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful … through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf … of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for More ❯

and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful … through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf … of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for More ❯

and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful … through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf … of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for More ❯

and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful … through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf … of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for More ❯

a Systems Design Engineer to join one of our leading defence clients at their site in Hertfordshire. The Systems Design team is critical to the product development process, transforming customer requirements into lower-level system architectures (Physical and Functional) and system requirements. The role covers the majority of the Systems Engineering V model, negotiating requirements with the … customer through to the verification and validation process; you will gain a detailed understanding of the design as well as building experience working with capable teams across all development activities. You will be part of a close-knit, hardworking, and highly motivated team striving to develop some of the world's most advanced technologies and the Systems Design Engineer … this innovative development of these technologies. Skill and Experience; Degree or equivalent qualification in Engineering, Mathematics, Physics or have sufficient applicable defence industry experience. Experience with deriving and managing requirements, Experience with generating Functional and Physical Architecture using SysML, ARCADIA, or similar MBSE language, Experience dissecting and understanding customer requirements and disseminating them down into lower-level More ❯

a Systems Design Engineer to join one of our leading defence clients at their site in Hertfordshire. The Systems Design team is critical to the product development process, transforming customer requirements into lower-level system architectures (Physical and Functional) and system requirements. The role covers the majority of the Systems Engineering V model, negotiating requirements with the … customer through to the verification and validation process; you will gain a detailed understanding of the design as well as building experience working with capable teams across all development activities. You will be part of a close-knit, hardworking, and highly motivated team striving to develop some of the world's most advanced technologies and the Systems Design Engineer … this innovative development of these technologies. Skill and Experience; Degree or equivalent qualification in Engineering, Mathematics, Physics or have sufficient applicable defence industry experience. Experience with deriving and managing requirements, Experience with generating Functional and Physical Architecture using SysML, ARCADIA, or similar MBSE language, Experience dissecting and understanding customer requirements and disseminating them down into lower-level More ❯

a Systems Design Engineer to join one of our leading defence clients at their site in Hertfordshire. The Systems Design team is critical to the product development process, transforming customer requirements into lower-level system architectures (Physical and Functional) and system requirements. The role covers the majority of the Systems Engineering V model, negotiating requirements with the … customer through to the verification and validation process; you will gain a detailed understanding of the design as well as building experience working with capable teams across all development activities. You will be part of a close-knit, hardworking, and highly motivated team striving to develop some of the world's most advanced technologies and the Systems Design Engineer … this innovative development of these technologies. Skill and Experience; Degree or equivalent qualification in Engineering, Mathematics, Physics or have sufficient applicable defence industry experience. Experience with deriving and managing requirements, Experience with generating Functional and Physical Architecture using SysML, ARCADIA, or similar MBSE language, Experience dissecting and understanding customer requirements and disseminating them down into lower-level More ❯

a Systems Design Engineer to join one of our leading defence clients at their site in Hertfordshire. The Systems Design team is critical to the product development process, transforming customer requirements into lower-level system architectures (Physical and Functional) and system requirements. The role covers the majority of the Systems Engineering V model, negotiating requirements with the … customer through to the verification and validation process; you will gain a detailed understanding of the design as well as building experience working with capable teams across all development activities. You will be part of a close-knit, hardworking, and highly motivated team striving to develop some of the world's most advanced technologies and the Systems Design Engineer … this innovative development of these technologies. Skill and Experience; Degree or equivalent qualification in Engineering, Mathematics, Physics or have sufficient applicable defence industry experience. Experience with deriving and managing requirements, Experience with generating Functional and Physical Architecture using SysML, ARCADIA, or similar MBSE language, Experience dissecting and understanding customer requirements and disseminating them down into lower-level More ❯

Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellence allows us to meet … customer expectations while maximising project profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Responsibilities Define and execute the strategic roadmap for system integration … delivery across multiple product deployment projects and customer engagements. Lead cross-functional teams including Service Reliability Engineering team, Product and Customer integration teams, as well as Delivery Managers to ensure alignment and accountability on customer deliverables. Champion continuous improvement and innovation in delivery methodologies and operational processes in DevOps team allowing to scale across dozens of customers More ❯

Director of Cloud Operations and Delivery to lead and scale our OpenTV Service Platform delivery teams towards excellence in service availability and performance, combined with strong efficiency in turnkey customer integration projects. This role is pivotal in ensuring effectiveness of operations & deliveries within cloud ecosystems. From project signoff to customer launch, driving operational excellence allows us to meet … customer expectations while maximising project profitability. The ideal candidate will have deep expertise in AWS cloud deployment, service reliability, scalability and performance. Combined with end-to-end system integration practice, a strong focus on SLA and cost efficiency of our cloud operations, as well as accelerating customer launches. Candidate Privacy Notice Data protection legislation regulates the way in … applying to us for employment), both in paper and electronic form is used and held. We are registered with the Information Commissioner's Office and fully comply with the requirements placed on us as both a data controller and a data processor. Please see the for further information. Responsibilities Define and execute the strategic roadmap for system integration delivery More ❯

that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

secure their APIs via observability, and ensure Protection and Analytics to manage risk, protect the business, and enable speed of development with safety. As a Solution Architect aligned with Customer Engineering, you will be an integral part of defining our success at Wallarm and will play a key role in building the foundation of a world-class Customer Engineering organization. About the role: A Solutions Architect designs, implements, and supports solutions to meet clients' needs, bridging the gap between technology and customer requirements, as part of Customer Engineering. Customer Engineering spans across both pre and post-sales. In this position, you will work closely with our Account Executives, Sales Engineers and Customer … Wallarm, explaining technical features and problem-solving any potential roadblocks. What you will do: Partner with account executives and sales engineers to identify and qualify business opportunities, identify key customer technical objections and develop the strategy to resolve technical blockers Own the technical relationship with Wallarm's customers, including managing product and solution briefings, proof-of-concept work, and More ❯

customers. You will empower and guide them on designing and deploying Baya's IP into their products. You will work closely with our sales and engineering teams to understand customer requirements, troubleshoot technical issues, and deliver customized solutions that exceed expectations. Responsibilities: Serve as the primary technical point of contact for key customers, providing guidance and support throughout … the product development lifecycle. Assist in the design and implementation of customized solutions to meet customer-specific requirements. Construct innovative topologies and develop reusable configuration templates to creatively guide Baya’s platform in meeting customer requirements while achieving optimal PPA metrics. Develop and deliver technical presentations, demonstrations, and training sessions to customers, partners, and internal teams. Provide … timely resolution to customer inquiries, issues and concerns, ensuring high levels of customer satisfaction. Stay current with industry trends, technologies, and standard methodologies to effectively advise customers on product development strategies. Qualifications: 5+ years of experience in a field application engineering or customer-facing technical role, with a master’s degree in electrical engineering, Computer Engineering, or More ❯