1 to 25 of 527 Customer Requirements Jobs in the UK

Director, Customer Success EMEA page is loaded Director, Customer Success EMEAremote type: Hybrid (8 days/month)locations: GBR - London, Canada Squaretime type: Full timeposted on: Posted Todayjob requisition id: R About Wolters Kluwer Health: Healthcare professionals, students, and researchers around the globe are making important decisions every day about patient care and outcomes using our integrated solutions … Information, Patient Engagement, Clinical Terminologies, Clinical Surveillance, Nursing Education, Medical Education, Allied Health Education and Medical Research. Four market-centered business units to serve the needs of our diverse customer base.Health Learning, Research and Practice helps clinicians deliver better patient outcomes through digital solutions for healthcare education, certification, reference and research in more than 140 countries. Our Ovid research … strong emphasize on creating expert solutions that combine subject matter expertise and technology to help drive better decisions faster. About the Role: We are looking for a Director of Customer Success to lead a global customer success team supporting our SaaS solutions in the health research and healthcare sectors. This role is pivotal in driving customer satisfaction More ❯

We're seeking to recruit a Head of Customer Support to lead the delivery and performance of our Customer Support operations at Pinnacle, reporting to the Customer Services Director. Pinnacle is a leading Sage and Acumatica solutions partner and contracted support provider across the UK and Ireland. With a team of over 180 employees spread across offices … and remote locations in the UK and Ireland we support nearly 2,000 customers, including the largest Sage 200 customer base in the UKI. Our recurring license revenue depends heavily on the high-quality service we provide, making our Support offering a cornerstone of our success. In this key leadership role, you’ll manage one of our largest departments … ensuring we consistently meet SLA targets and quality metrics while delivering exceptional customer experiences. You’ll be accountable for outcomes measured through NPS and CSAT, and instrumental in driving customer retention. We’re looking for a leader, who can foster a customer-first mindset, champion continuous improvement, empower team growth, and drive a transformation which integrates SaaS More ❯

after 10 years) • Dental Cover and Employee Assistance Programme • Flexible working patterns • Relocation Package Purpose of role Overseeing the design and development of innovative technical solutions that meet our customer requirements and business needs. The role covers all aspects of the product lifecycle; from requirements capture and analysis through system specification, concept studies, modelling and simulation, design … Skillset Key accountabilities may include • Provides technical oversight to all stages of the product lifecycle, working with the Sales team, Project Manager, Engineering and Support teams. • Responsible for interpreting customer requirements, specifying the system solution, planning development and testing, leading engineering lifecycle reviews and ensuring successful customer acceptance and handover. • Responsible for the System Engineering outputs including … o Assessing Customer requirements against product specifications o System specifications o System architecture definition o Internal and external interface definition o Test and Acceptance strategy o Defining engineering work packages and sub-contractor specifications o Supporting the Project/Bid Manager in identifying and managing technical risk • Selling-off contract requirements by leading Factory, Harbour and Sea More ❯

after 10 years) • Dental Cover and Employee Assistance Programme • Flexible working patterns • Relocation Package Purpose of role Overseeing the design and development of innovative technical solutions that meet our customer requirements and business needs. The role covers all aspects of the product lifecycle; from requirements capture and analysis through system specification, concept studies, modelling and simulation, design … Skillset Key accountabilities may include • Provides technical oversight to all stages of the product lifecycle, working with the Sales team, Project Manager, Engineering and Support teams. • Responsible for interpreting customer requirements, specifying the system solution, planning development and testing, leading engineering lifecycle reviews and ensuring successful customer acceptance and handover. • Responsible for the System Engineering outputs including … o Assessing Customer requirements against product specifications o System specifications o System architecture definition o Internal and external interface definition o Test and Acceptance strategy o Defining engineering work packages and sub-contractor specifications o Supporting the Project/Bid Manager in identifying and managing technical risk • Selling-off contract requirements by leading Factory, Harbour and Sea More ❯

A leading Independent IT Infrastructure and Services Consultancy are looking for a ServiceNow Process Lead Consultant 3-month contract initially, to start ASAP Remote Role with potential customer travel Outside IR35 ServiceNow Process/Lead Consultant required to join a ServiceNow Centre of Excellence. A team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical … consultants and support the Solution Consulting team with strategic guidance and platform insights. Communicate effectively with stakeholders at all levels, staying current with ServiceNow developments and applying insights to customer engagements. Key Accountabilities and Responsibilities Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of: ITIL best practice ServiceNow best practice … Industry trends and use of ServiceNow Providing business analysis to understand and document customer requirements Conduct process workshops to: Establish current customer requirements and review any solutions already considered to meet the customer's business needs Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow On smaller projects, where a More ❯

A leading Independent IT Infrastructure and Services Consultancy are looking for a ServiceNow Process Lead Consultant 3-month contract initially, to start ASAP Remote Role with potential customer travel Outside IR35 ServiceNow Process/Lead Consultant required to join a ServiceNow Centre of Excellence. A team of highly skilled Architects, Project Managers, Lead/Business Process Consultants and Technical … consultants and support the Solution Consulting team with strategic guidance and platform insights. Communicate effectively with stakeholders at all levels, staying current with ServiceNow developments and applying insights to customer engagements. Key Accountabilities and Responsibilities Providing advice and guidance to the customer on the best approaches for implementing ServiceNow in terms of: ITIL best practice ServiceNow best practice … Industry trends and use of ServiceNow Providing business analysis to understand and document customer requirements Conduct process workshops to: Establish current customer requirements and review any solutions already considered to meet the customer’s business needs Finalise the requirements and agree the best approach for subsequent implementation of ServiceNow On smaller projects, where a More ❯

We are looking for an experienced and motivated Customer Experience Manager to join our Customer Delivery & Operations team. As a key member of our team, you would be responsible for ensuring the satisfaction, retention, and commercial growth of our customers by proactively managing relationships, understanding their needs, and driving the adoption of our satellite software solutions. Working with … satellite operators, manufacturers, and partners, the Customer Experience Manager will serve as the primary point of contact post-sales, providing a best-in-class customer service experience that will enable our customers to derive maximum value from our products and services while identifying opportunities for expansion. This role requires a blend of technical acumen, commercial awareness, customer first attitude, and strong interpersonal skills to bridge the gap between customer requirements and our software capabilities. The Customer Experience Manager will also be present from the beginning of the customer journey (pre-sales), assisting the sales team and providing continuity for the customer relationship through to onboarding. We see this role as being More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

team, we are inviting a number of Network Designers to join our success story in Manchester.As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

we are inviting a number of Network Designers to join our success story in Manchester. As one of a team of Network Designers, you will be responsible for:- Capturing customer technical requirements and translating to detailed solution design Managing the review and validation processes for both new developments and in-life products and services Driving the improvement of … design and delivery capabilities for end-to-end technical solutions Managing customer solution design engagement and statement of work creation, including any 3rd party deliverables Developing strong customer relationships at the senior level by providing specialist service design expertise Driving consistency in architecture and technical processes Undertaking customer migration planning and implementation Ensuring the delivery of thought … leadership in complex bids and agreeing a strategic approach as part of customer solution design If you possess a combination of some of the following skills, then LETS TALK! Expertise in designing network solutions in enterprise scale environments Experience delivering post-sale customer requirements as outlined by pre-sales A proven track record of defining and creating More ❯

and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful … through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf … of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for More ❯

and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful … through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf … of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for More ❯

and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful … through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf … of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for More ❯

and for the overall success of the change activity and will work with our assurance and governance process to ensure the projects or PMO meet Computacenter's and the Customer's requirements and needs. Your scope of activity will range from the development of the delivery approach to be used by Computacenter, the delivery definition and the successful … through to completion. Delivery of a successful project will include: building and managing your team, ensuring the agreed products are delivered, effective communication, managing project controls (including risk, issue, customer dependencies and change) and providing a high-quality professional outcome to the satisfaction of our customers and other stakeholders. There will be times where you will lead, on behalf … of the Practice, the activities required to create a solution based on a set of customer requirements, support managing it through the sales cycle whilst following the appropriate governance process. Presenting to the customer in a compelling way to support the sales team to achieve positive outcome and support our growth agenda. Your overall responsibility is for More ❯

a Systems Design Engineer to join one of our leading defence clients at their site in Hertfordshire. The Systems Design team is critical to the product development process, transforming customer requirements into lower-level system architectures (Physical and Functional) and system requirements. The role covers the majority of the Systems Engineering V model, negotiating requirements with the … customer through to the verification and validation process; you will gain a detailed understanding of the design as well as building experience working with capable teams across all development activities. You will be part of a close-knit, hardworking, and highly motivated team striving to develop some of the world's most advanced technologies and the Systems Design Engineer … this innovative development of these technologies. Skill and Experience; Degree or equivalent qualification in Engineering, Mathematics, Physics or have sufficient applicable defence industry experience. Experience with deriving and managing requirements, Experience with generating Functional and Physical Architecture using SysML, ARCADIA, or similar MBSE language, Experience dissecting and understanding customer requirements and disseminating them down into lower-level More ❯

Using prior experience, training, and education, the ideal candidate will demonstrate effective communication and work closely with clients and other Baker Tilly team members to resolve challenges and improve customer processes.This is a client-facing role that requires a deep knowledge of construction accounting and construction management processes, coupled with excellent interpersonal, organisational and communication skills.Responsibilities of this role … Baker Tilly clients while developing an in-depth. understanding of customers' business. Advocate for clients, team members, and the product. Work effectively, independently and collaboratively in a team environment. Customer focused with high customer satisfaction and successful customer adoption. Exhibit professionalism always. Technical Functions: Collaborate with teams and customers to implement Sage Intacct using our methodology: + … Lead role on multiple simultaneous projects. + Manage workload on multiple projects simultaneously. + Conduct requirements definition discussions. + Design solutions. + Configure software. + Perform unit and integration testing Conduct training for customer end-users at all levels of the customer's organisation and relate system functionality to customer business requirements. Analyse complex business processes More ❯

Using prior experience, training, and education, the ideal candidate will demonstrate effective communication and work closely with clients and other Baker Tilly team members to resolve challenges and improve customer processes.This is a client-facing role that requires a deep knowledge of construction accounting and construction management processes, coupled with excellent interpersonal, organisational and communication skills.Responsibilities of this role … Baker Tilly clients while developing an in-depth. understanding of customers' business. Advocate for clients, team members, and the product. Work effectively, independently and collaboratively in a team environment. Customer focused with high customer satisfaction and successful customer adoption. Exhibit professionalism always. Technical Functions: Collaborate with teams and customers to implement Sage Intacct using our methodology: + … Lead role on multiple simultaneous projects. + Manage workload on multiple projects simultaneously. + Conduct requirements definition discussions. + Design solutions. + Configure software. + Perform unit and integration testing Conduct training for customer end-users at all levels of the customer's organisation and relate system functionality to customer business requirements. Analyse complex business processes More ❯

and treatments Facilities : Fantastic site facilities including subsidised meals, free car parking and much more... The opportunity: The Systems Design team is critical to the product development process, transforming customer requirements into lower level system architectures (Physical and Functional) and system requirements. The role covers the majority of the Systems Engineering V model, negotiating requirements with the … missile systems customer through to the verification and validation process; you will gain a detailed understanding of RF Seeker design as well as building experience working with capable teams across all development activities. You will be part of a close-knit, hardworking, and highly motivated team striving to develop one of the world's most advanced Seeker and Missile … be opportunities for travel both within the UK and internationally to other MBDA sites and trial locations. What we're looking for from you: Experience with deriving and managing requirements, Experience with generating Functional and Physical Architecture using SysML, ARCADIA, or similar MBSE language, Experience dissecting and understanding customer requirements and disseminating them down into lower-level More ❯

that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯

that focus on organizations (customers) with 500+ employees. As a brand ambassador, you will champion our innovative Software-as-a-Service products to make organizations more productive, efficient, and customer-oriented. Working hand-in-hand with our marketing team and our business development representatives, you will especially be responsible for the acquisition of new customers, the business development representatives … with executive-level decision-makers and strive to become a trusted advisor and a partner at your named accounts Generate specific opportunities at each enterprise account in response to customer requirements and unaddressed pain points Communicate constantly with other departments such as marketing and pre-sales regarding the design and execution of campaigns to improve our internal and … resources effectively, e.g. steering the business development and presales representatives to reach your individual sales goals. Provide regular reporting of pipeline and forecasting to the Sales Manager Travel to customer locations and customer-focused events regularly Educate yourself to become an expert in SaaS products, CRM systems, and our product suite Qualifications A diploma or Master’s degree More ❯