17 of 17 Customer Retention Jobs in the Thames Valley

is headquartered in Oxford, U.K. More information is available at . Role Summary This role will drive value of our "tech and low touch" customer experience for a large number of customers. You will deliver strategic outreach initiatives to connect our customers to great value and usage of Sophos … onboard and engage Sophos customers and set them up to succeed and grow with us; to constantly evolve our approach and ensure a great customer experience as Sophos grows and changes. This is an incredible and unique opportunity to help design, build, and implement customer success models at … scale. What You Will Do Help develop scalable onboarding and ongoing engagement materials to drive fast time-to-value and ultimately positively influence customer retention and expansion. Deploy a range of outreach initiatives, aiming to deliver value in all stages of the customer lifecycle and evolve More ❯

the Credit Risk and Profitability function. You'll be influencing our approach to driving profitable originations, and will touch on areas like marketing, pricing, customer retention, payment support, credit risk, open banking, and finance. What You'll Do: Play a pivotal role in enhancing the profitability of … to the broader team. UPL-specific credit strategies considering exposure to risk for new opportunities such as brokering our declines, referrals from partners, returning customer trials, price comparison sites, and more. Exploring use of Open Banking to drive profitable growth through enhanced decision-making, and to protect against fraud … a builder - we're in this together and we win as a team. Bravely honest - we're honest with ourselves and everyone else. Think customer - they're at the heart of everything we do. Oodle is proud to be an inclusive workplace, and we recognise diversity of experience, thoughts More ❯

a Marketing Assistant to ensure success. What You'll Be Doing: Product Marketing Strategy: Develop a deep understanding of target markets, buyer personas, and customer journeys to position our SaaS products effectively. Campaign Execution: Plan and oversee multi-channel marketing campaigns, including digital marketing, content creation, social media, email … and events. Market Research & Insights: Conduct competitive analysis, industry research, and customer feedback reviews to refine product messaging and marketing strategies. Customer Acquisition & Retention: Implement strategies for SEO/SEM, paid ads, content marketing, and lead nurturing to attract and retain customers. Sales Enablement: Develop compelling … or higher) or CIM qualification preferred. Leadership Skills: Experience managing and mentoring junior team members. Marketing Expertise: Strong knowledge of campaign management, customer segmentation, and sales enablement. Tech-Savvy: Hands-on experience with marketing automation, CRM, SEO/SEM, and analytics tools. Excellent Communicator: Strong written and verbal communication More ❯

for #Travelport on LinkedIn and hear from our amazing team. How you’ll make an impact: This is an exciting opportunity in Travelport’s Customer Marketing Organization to be the driving force behind our presence at third party events, tradeshows, and conferences in support of sales strategies and sales … pipeline generation – and entrusted to deliver on our own Travelport sponsored events that achieve high growth goals for customer attendance and engagement. In this role, you'll build upon the global events strategy and ensure consistent alignment with corporate strategy and business goals.You will also leverage your expertise in … Commercial Marketing and Brand teams on themes, messaging, and design to ensure events align with brand messaging and corporate strategy, supporting lead generation and customer retention efforts. Identify and recommend preferred agencies and partner with Procurement stakeholders to manage vendor agreements to optimize investments. Travel to on More ❯

and managed services. Manage a headcount budget to grow the team, including hiring and onboarding new sales talent. Collaborate across departments to deliver seamless customer experiences. Monitor sales performance, pipeline health, and forecasting accuracy. Foster a high-performance, accountable, and results-driven culture. What We’re Looking For Demonstrated More ❯

and industries. The Product Owner participates on a cross-functional Agile Scrum team to develop and maintain Point of Rental software products to support customer acquisition and retention, based on the customer’s needs, the competitive landscape, industry trends, and business value to the company. Their … and business requirements documents to support design, development, and testing efforts. Working with stakeholders, plan and execute Sprints that balance initiatives of Product Roadmap, Customer Satisfaction, Technical Innovation and Debt. Collaborate with Product Managers to define, analyse, and communicate internally the Product Roadmap in alignment with customer needs … and business objectives as supported by business cases, market research, customer data, and competitive analysis. Lead, collaborate with, and motivate a cross-functional team of developers, testers, and others to develop, execute, and release in alignment with product roadmaps. Communicate with internal stakeholders about the prioritisation of the Product More ❯

oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to develop their sales career within … the IT sector. The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will … up to 2000 employees), winning, developing and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strong vendor relationships. This role will collaborate across other sales roles such as Sales Support, Technical More ❯

oriented individual to assume the position of Account Executive within our Mid-Market Sales team. This role would suit an individual with 2+ years customer/sales experience, ideally within the industry although other relevant sales experience will be considered, who is looking to develop their sales career within … the IT sector. The ideal candidate will have experience in generating new business, demonstrate proficiency in effectively managing customer relationships, and possess the ability to manage complex sales processes in collaboration with other internal/external individuals. Based within commuting distance of our Reading office, the successful candidate will … up to 2000 employees), winning, developing, and growing mid-market accounts. Responsible for identification through to close of solutions and opportunities whilst delivering exceptional customer service and customer satisfaction, and development of strong vendor relationships. This role will collaborate across other sales roles such as Sales Support, Technical More ❯

on Head of Product - eCommerce to lead the evolution of the company’s digital commerce strategy. This role involves owning the product roadmap, optimising customer journeys, and driving the success of the eCommerce platform. You will lead the development of a fit-for-purpose commerce experience tailored to the … of customers. The role will work across the full eCommerce lifecycle, ensuring seamless integration with the company’s internal systems and creating an effective customer self-service model. What You'll Be Doing: Product Ownership : Define the vision, roadmap, and goals for eCommerce as a core product area. Take … ownership of the customer journey from browsing to checkout, onboarding, and lifecycle management. Platform Development : Collaborate closely with engineering to make architectural decisions that balance speed, scale, and maintainability. Lead discovery and delivery of key platform features such as pricing logic, product configuration, and multi-tenant access. Optimisation & Performance More ❯

years. Companies Figures Excellence in delivery and superior project performance with an investigator network of 1000+ active sites Close client relationship & a high client retention rate of 85% Highly educated workforce & low staff turnover rate; less than 15%, across the organization Regional Cost-effective solutions We're seeking … multiple stakeholders toward meeting customers' and Optimapharm's needs Excellent organizational, planning and multitasking skills, as well as a predisposition to entrepreneurship, results and customer focus With a hunting mindset , the ability to work independently and efficiently Team collaboration skills : able to work effectively and collaboratively with other department … Office suite: Word, Excel, PowerPoint, Outlook Previous use of CRM tool Your responsibilities Meet annual sales goals and objectives Business development strategy and client retention in an allocated sales territory Coordination of all activities delegated to BD Department Timely and efficient reporting Essential Job Duties Account Strategist Initiate More ❯

will drive strategies that empower the sales team to close deals and boost revenue. This includes aligning product positioning, go-to-market plans, and customer insights with market needs and trends. Through collaboration and data-driven optimization, you will ensure sales teams have the right tools and messaging to … address customer pain points, showcase product value, and drive continuous improvement for long-term growth. Key responsibilities will include: Develop and communicate compelling product positioning, ensuring clear, consistent, and effective messaging across all channels Conduct competitive analysis, market research, and customer insights to refine product messaging, identify growth … opportunities, and monitor market trends Partner with sales, product management, and customer success teams to align marketing campaigns and product initiatives with business objectives while providing training, tools, and collateral to support customer acquisition and retention. Oversee the development of high-quality product content, including case studies, white More ❯

Team Proven ability to foster and sustain strong relationships with our Microsoft specialists and pre-sales teams, effectively supporting the sales process and enhancing customer value. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: Degree level qualification - DESIRABLE DESIRABLE COMPETENCIES & SKILLS: 2+ Years Experience for an IT Value Added Reseller, Distributor, or … and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets … fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

Realistic OTE of £38k.(average earnings across team). Are you in a sales-based role now and enjoy the customer interaction but do not enjoy the cold calling? Or perhaps your role involves negotiating and persuasion skills, but you do not get the monetary rewards or commission you … feel you deserve? If you love helping customers, have the patience to listen and solve customer problems to provide customer satisfaction then this role helping us bring brilliant broadband and digital happiness to our customers may be the role for you. This is a sales-based role with … and services and then help our customers recontract and upgrade their service and equipment. You will learn to collaborate with our sales, marketing, and customer operations teams to help improve our customer retention. We will help you learn how to use our database to accurately track customer More ❯

ability to foster and sustain strong relationships with internal overlay/sales specialists and pre-sales team, effectively supporting the sales process and enhancing customer value. Key Requirements 5+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry, particularly in roles … and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets … fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. More ❯

ability to foster and sustain strong relationships with internal overlay/sales specialists and pre-sales team , effectively supporting the sales process and enhancing customer value. QUALIFICATIONS, EXPERIENCE, & SKILLS: ( DELETE AS REQUIRED IF ESSENTIAL OR DESIRABLE, REMOVE UNNECESSARY REQUIRENENTs) Educational Qualifications: ESSENTIAL OR DESIRABLE 5+ Years Experience for an … and maintain strong client relationships: The capacity to cultivate and nurture long-lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results-oriented with a focus on achieving and exceeding sales targets: A goal-driven mindset and a relentless pursuit of targets … fast-paced, autonomous work environment are key attributes for success in this role. Familiarity with CRM software and sales analytics tools: Proficiency in utilizing Customer Relationship Management (CRM) software and sales analytics tools enables effective pipeline management, data-driven decision-making, and performance optimization. WIDER TEAM NETWORK (WHICH TEAMS More ❯

and technical verticals. Relationships are mainly client focused. This role interacts with technology leaders, suppliers, clients, internal sales teams and management. Responsibilities/Tasks Customer liaison to project requirements, scope and integration with existing systems Development, configuration, integration, testing, optimization, implementation and debug of bespoke customer solutions Testing … troubleshoot deployments Documentation of solutions to ensure support teams and other consultants can participate in support and onward development Working both remotely and on customer sites where … appropriate to perform tasks Train colleagues and/or customers on allocated technologies. Improved communication and collaboration between clients and business. Improved 360-client retention and service delivery. Ability to delivery projects with chosen technologies. Any other tasks as directed Knowledge, Experience & Skills Microsoft Azure Admin Microsoft More ❯

Academic background showcasing intelligence, diligence, and commitment. Client-Facing Experience: Prior experience as a PA/Family Assistant or experience in hospitality, retail, or customer service roles with direct public or consumer interaction. Growth Mindset: Thrives on learning and self-improvement, with an ambition to grow within an AI … independently, prioritise tasks, and manage time efficiently across multiple clients. Commercial Insight: An understanding of the professional impact of delivering excellent service, enhancing client retention, and growing BlckBxs reputation. Lifestyle-Driven Professionalism: Excited to blend lifestyle support within a professional environment, providing high-quality support in a corporate More ❯