Customer Retention Jobs in the Thames Valley

1 to 25 of 29 Customer Retention Jobs in the Thames Valley

Senior Manager, Customer Success (12 Month Fixed Term Contract)

slough, south east england, united kingdom
Trintech
Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯
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Business Analyst – Data Insight & Impact

slough, south east england, united kingdom
Hybrid / WFH Options
RedCat Digital
drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯
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Lead Customer Success Manager

Bracknell, Berkshire, United Kingdom
Fairygodboss
passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Lead Customer Success Manager (CSM), you will manage a portfolio of primarily French customer accounts and act as an ambassador of UKG's customer experience. You will develop a … deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators, aligning … our platform to achieve their business goals. Key Responsibilities Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy And Sentiment Acts as the primary voice of the customer within UKG, driving significant improvements based on More ❯
Employment Type: Permanent
Salary: GBP Annual
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Director Customer Support

reading, south east england, united kingdom
Hybrid / WFH Options
TP Embedded Solutions Ltd
Customer Support Director | Proactis | Hybrid (Reading, UK) Shape. Lead. Elevate. At Proactis, we're redefining how organisations manage spend, suppliers, and efficiency through our powerful Source-to-Pay (S2P) SaaS solutions. Now, we're looking for a Customer Support Director to lead, inspire, and scale our global support organisation. This is your opportunity to build a best-in … class support function that drives customer satisfaction, retention, and growth across a rapidly expanding SaaS business. Join Proactis – Shape the Future of Customer Support At Proactis, we empower mid-market and enterprise organisations to control spend, streamline procurement, and strengthen supplier relationships with cutting-edge technology. With a footprint across the UK, Europe, and North America … of our collaborative culture , our commitment to diversity, equity, inclusion & belonging (DEIB) , and our focus on employee wellbeing — including our global Mental Health First Aid community . The Opportunity – Customer Support Director This is your chance to lead, innovate, and inspire As our Customer Support Director, you'll: Define and deliver a global support strategy that grows with More ❯
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Senior Customer Success Analyst

Reading, Berkshire, United Kingdom
The Simpro Group Pty Ltd
Here are some links that might be of assistance:Google Chrome:Mozilla Firefox:Safari:Microsoft Edge:Senior Customer Success Analyst page is loaded Senior Customer Success Analystlocations: United Kingdom (Remote): Reading Officetime type: Full timeposted on: Posted 9 Days Agojob requisition id: JR101539 First Things First - What We Can Offer You A generous annual leave entitlement plus a … progression and development Diverse training & internal networking opportunities across all of our product lines Check out our website for more about working at Simpro Group The Job The Senior Customer Success Analyst plays a pivotal role in creating a deep understanding of revenue creation drivers across our Simpro Group Customer Success Organisation. This position will report to the … Director of CCO Operations who supports the Simpro Group Chief Customer Officer (CCO), and is part of our global Revenue Operations organisation. What You'll Do Own Customer Success (CSM) Operations for the global Simpro Group: Simpro, BigChange, AroFlo and ClockShark Act as the main operations partner and business analyst to the Simpro Group Global VP of Customer More ❯
Employment Type: Permanent
Salary: GBP Annual
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Sales Account Executive

slough, south east england, united kingdom
First Point Group
Account Consultant - Central London - (IP & Internet Solutions) First Point Group is urgently looking for a Customer Account Executive (Mid level) to join our blue chip customer to focus on the London Markets. The position is office based in Central London. Major Duties & Responsibilities Manage and grow a portfolio of existing enterprise and carrier accounts within the IP and … Internet services domain. Drive customer retention and revenue growth by identifying opportunities for upgrades, renewals, and expansion of IP-based solutions. Understand customer network environments and recommend optimal IP, Internet, and connectivity solutions (e.g., IP Transit, Ethernet, DIA, CDN, and cloud interconnects). Coordinate technical and commercial responses to client RFPs/RFQs, ensuring alignment with … customer requirements and network design best practices. Collaborate with sales engineering and service delivery teams to design, price, and deploy tailored Internet and transport solutions. Track, manage, and report pipeline, sales activities, and performance metrics relative to quota using CRM tools such as Salesforce. Support new product launches by introducing and positioning new network technologies to existing customers. Perform More ❯
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Sr Enterprise Sales Executive

bracknell, south east england, united kingdom
UKG
Why UKG At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of … Tenured management who are skilled at guiding highly successful sales personnel Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning … and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes A company culture that breeds and supports success at every level, putting our employees first Rewarding? Absolutely You More ❯
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Enterprise Sales Lead

slough, south east england, united kingdom
Hybrid / WFH Options
Trust In SODA
a talented team of four (2x Account Directors, 2x Senior Account Managers), you will create a high-performance environment that delivers both new business wins and strong enterprise client retention . Key Responsibilities Own and optimise the full sales lifecycle, from lead generation to deal close. Build, coach, and inspire a high-performing sales team. Drive enterprise sales More ❯
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Senior Strategic Account Manager

slough, south east england, united kingdom
Network Talent
Senior Strategic Account Manager - MarTech Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They are now … client businesses, and the wider retail market Utilise an established network to build and maintain key account relationships The Successful Candidate 10+ years experience in strategic account management or customer success of renewals experience is required Must have experience working on enterprise-level renewals Experience managing the full renewals process is essential Must be from a MarTech, eCommerce, or More ❯
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Customer Success Manager

slough, south east england, united kingdom
Hybrid / WFH Options
BMS Performance
Customer Success Manager Hybrid working - South West London office 3 days per week £40,000 + Bonus | Data | Media | Events | B2B SaaS A great opportunity to join a growing business in a critical client management role. BMS have been engaged to recruit for a fast-growing, global financial intelligence business that's redefining how professionals across investment finance connect … learn, and grow. This is your chance to join a high-performing Customer Success team, working with market-leading data tools, virtual and in-person events, and award-winning editorial platforms. The Company - Our client is a digital-first B2B media and intelligence group serving international finance markets. Through multiple respected brands, they produce high-impact conferences, deliver premium … manage a portfolio of 40-50 clients, guiding them through onboarding, engagement, training, and value delivery. This role combines strategic client management with hands-on support to maximise client retention and growth. This is a critical, strategic client management position. It requires logical, patient thinkers who can handle challenging situations and turn them in to opportunities. Key responsibilities More ❯
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Sales Manager

slough, south east england, united kingdom
Hybrid / WFH Options
M-Cube
offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry . M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly … personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands … A hunter mentality with a proactive, results-driven approach to challenges Skilled in market research and analysis to identify growth opportunities An understanding of the reason and ROI a customer would have when adopting digital Experience in client relationship management, ensuring long-term satisfaction and retention Excellent communication and presentation skills, both written and verbal A pro More ❯
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Technical Data Architect Azure - eCommerce

Milton Keynes, Buckinghamshire, England, United Kingdom
Hybrid / WFH Options
Client Server Ltd
as they invest heavily in their data strategy. As the Technical Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯
Employment Type: Full-Time
Salary: £80,000 - £90,000 per annum
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Technical Data Architect Azure - eCommerce

high wycombe, south east england, united kingdom
Hybrid / WFH Options
Client Server
as they invest heavily in their data strategy. As the Technical Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯
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Internal Sales Account Manager

Bracknell, Berkshire, United Kingdom
Mobilus Limited
managing and growing a portfolio of existing B2B clients through all stages of their audio-visual (AV) solutions. This is a proactive sales and relationship management role, focused on customer retention, opportunity development, and revenue generation The Sales Account Manager must be IT savvy and client solution orientated. You must have the ability to deliver a product … Manager will participate in the following, but not limited to: Nurture strong relationships with existing customers and key decision-makers Conduct regular account reviews to uncover growth opportunities Understand customer needs and align solutions accordingly Work closely with external sales and technical teams to deliver exceptional service Meet and exceed sales targets across designated accounts Identify and pursue upsell … and cross-sell opportunities Prepare compelling quotations and follow up to close business Negotiate pricing and terms with confidence Deliver high standards of customer care and responsiveness Manage inquiries and resolve issues efficiently The successful candidate will have proven B2B sales or account management experience, ideally within a technical or solution focussed environment; corporate, retail or education sectors. You More ❯
Employment Type: Permanent
Salary: GBP 30,000 - 37,000 Annual
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Account Manager

slough, south east england, united kingdom
First Point Group
Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯
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Consultant

slough, south east england, united kingdom
Hybrid / WFH Options
Candela Search
team members. Drive operational improvements or strategic initiatives, such as new tools, training programs, or diversity efforts. Progression to Principal/Partner Track: Demonstrate consistent revenue contribution and client retention to be considered for promotion to Principal or Partner level. Shape firm strategy through participation in leadership meetings, innovation task forces, or cross-functional initiatives. Build and champion More ❯
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Service Delivery Manager

slough, south east england, united kingdom
Hybrid / WFH Options
Bedford Consulting
are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯
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Customer Success Manager

slough, south east england, united kingdom
develop
Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯
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Market Lead - Housing

slough, south east england, united kingdom
Hybrid / WFH Options
Infoshare+
ambitious and commercially hands on CRO to play a key role in shaping our future growth journey. As the Market Lead for Housing, you will spearhead market strategy, sales, customer engagement, and product positioning for innovative digital solutions tailored to the Housing industry. You will be responsible for all housing revenue streams, driving growth, identifying market opportunities, and ensuring … with the evolving needs of housing providers and local authorities. Key Responsibilities Market Strategy & Growth Develop and execute go-to-market strategies for housing tech products. Identify emerging trends, customer needs, and competitive landscape. Lead market segmentation and targeting efforts. Stakeholder Engagement Build and maintain relationships with housing associations, councils, and tech partners. Represent the company at industry events … development. Sales & Commercial Leadership Lead sales teams with strategic insights, bid development, and client engagement. Accountable for new name, renewals, upsell and cross-sell for care products. Responsibility for customer management and retention Ownership of housing revenue, both ARR and services. Support the CRO in pricing and value proposition strategies for care Monitor KPIs and market performance More ❯
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Market Lead - Local Government

slough, south east england, united kingdom
Hybrid / WFH Options
Infoshare+
sales team, providing them with strategic insights, bid development, and client engagement. Accountability for new name, renewals, upsell and cross-sell for local government products and services. Responsibility for customer management and retention Ownership of local government revenue, both ARR and services. Track performance metrics including adoption, satisfaction, and revenue growth. Support the CRO with pricing strategy More ❯
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Product Manager

slough, south east england, united kingdom
Hybrid / WFH Options
Inspiring Search
have full responsibility for the evolution of a new consumer-facing online competition product and a dedicated development team to deliver it. You Will: Develop new features that drive customer acquisition, retention and revenue growth. Build the product roadmap to create an exceptional customer experience. Subscription business Acquire an intimate knowledge of this market, understand competitor … initiatives and stay ahead of the game. You’ll have a strong focus on customer engagement and data-driven decision-making. You’ll have a dedicated CRM manager and data analyst to provide insights and data. You will also have a dedicated technical development team to deliver your product initiatives. You’ll optimise the product for both short and … on a day-to-day basis. The ideal candidate: A background in developing website and app products and services. Strong UX instincts with the ability to create intuitive, engaging customer journeys and a good eye for design - a flair for creating great user experiences. A data-driven mindset—comfortable using analytics - and working with data analysts and CRM managers More ❯
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Interim Account / Project Manager – Software Engineering and Cloud Solutions

slough, south east england, united kingdom
Vertex Agility
clients modernise technology, accelerate delivery, and achieve measurable business outcomes. The Opportunity We’re looking for a commercially minded Account or Project Manager to provide interim cover within our customer growth and delivery function. This is a temporary position , providing cover during a period of team absence, but with the potential to lead to longer-term opportunities for the … wants to step into a client-facing, commercially driven role with clear targets and strong earning potential. Key Responsibilities Account Growth & Sales Take ownership of a defined portfolio of customer accounts, with clear sales and revenue targets . Proactively identify upsell, cross-sell, and renewal opportunities across Vertex Agility’s full portfolio (Software, Cloud, Data, and AI). Develop … accurate CRM records and provide regular updates on pipeline and performance. Client Delivery & Relationship Management Act as the main point of contact for assigned clients, ensuring smooth delivery and customer satisfaction. Liaise with internal delivery teams to align expectations, track milestones, and support project success. Understand client roadmaps and business priorities to position Vertex Agility as a trusted partner. More ❯
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Senior/Lead Service Designer

slough, south east england, united kingdom
Tomorrow Recruitment Ltd | B Corp™
in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯
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Account Manager

slough, south east england, united kingdom
3Search
Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯
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Senior React Native Engineer

slough, south east england, united kingdom
Mason Alexander
solutions to improve health outcomes through personalised digital care. They are looking for a Senior React Native Engineer to join their team and take the lead on building out customer engagement and retention features across their mobile app. This includes everything from daily tracking and push notifications to weekly check-ins and in-app content delivery. This … you’ll work closely with cross-functional teams to deliver features that support users on their health journey and drive long-term engagement. Key Responsibilities Develop and maintain key customer-facing features within the React Native mobile app, such as: Daily/weekly check-ins Progress tracking Messaging and support interfaces In-app content delivery Add-on purchase flows … & Product Skills Experience working on products with an emphasis on user retention , engagement , or behavior change Knowledge of push notification strategies , in-app messaging , and customer lifecycle design Comfortable collaborating with cross-functional teams (Product, Marketing, Clinical, etc.) Skilled in writing clear technical specs and documentation Preferred Background in healthtech or consumer wellness apps Familiarity More ❯
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Customer Retention
the Thames Valley
10th Percentile
£31,750
25th Percentile
£40,875
Median
£50,000
75th Percentile
£67,500
90th Percentile
£84,000