20 of 20 Customer Retention Jobs in the South West

Head of Customer Success; ChargePass Apply locations Swindon time type Full time posted on Posted Yesterday job requisition id R06143 Your role Focused on the strategic planning and executing of conversions/efficiencies - with an emphasis on results through the provision of effective information that meets both external and … met and improved. What you'll be doing Overview: We are looking for a strategic, results-driven individual to lead our ChargePass team, in Customer Success; providing corporate payment solutions for fuel and electric vehicle (EV) charging. This senior role offers the opportunity to have significant autonomy and impact … overseeing a team of 15 individuals. You will be responsible for improving customer retention, driving cross-sales, and ultimately increasing the lifetime value of our customers. The role offers significant potential for career growth, with the opportunity to move into a more senior leadership role as you More ❯

Role Overview We’re seeking an experienced and proactive Client Success/Support Manager to join our growing team. This pivotal role focuses on customer success while overseeing support operations. You’ll be instrumental in driving retention, expanding customer value, and ensuring every customer experiences … goals, challenges, and success milestones. Actively manage high-value accounts, ensuring their satisfaction and success. Develop and implement strategies to reduce churn and enhance customer retention. Growth & Advocacy: Identify opportunities for upselling and cross-selling that align with customer needs. Gather and leverage customer feedback, testimonials, and … referrals to strengthen the customer lifecycle. Health Monitoring: Track customer health metrics, including product adoption and engagement, to identify and address risks proactively. Develop playbooks and initiatives that drive improvements in customer satisfaction and outcomes. TEAM LEADERSHIP Team Management: Lead, mentor, and develop a team of More ❯

Propel is partnering with this rapidly growing SaaS business that is seeking a proactive and results-driven Renewals Account Manager to ensure customer retention and satisfaction. We're looking for a commercially astute, detail-oriented professional with a strong background in contract renewals and customer success … particularly in a SaaS environment. Your role will primarily focus on directly managing customer contract renewals, optimising retention rates, and maintaining strong relationships with existing clients. If you're a data-driven account manager, skilled at handling client relationships and renewals, and have a background in SaaS … their contracts. With over a decade of industry expertise, this company is scaling rapidly, supporting a diverse client base with innovative solutions and a customer-centric approach. As a Renewals Account Manager, you’ll play a key role in ensuring client satisfaction and driving contract renewals. You’ll work More ❯

Job Title: Customer Success Manager Job Type: Permanent, Hybrid (3 x days in the office) Location: Hertfordshire Salary: Up to 75k base salary & bonus Employer Overview Our client is an internationally recognised PropTech SaaS organisation who support organisations by using real-time data to provide informed decisions relating to … workplace design and maximising working conditions. Job Description We are looking for a technically savvy Customer Success Manager to design and deliver a comprehensive client engagement strategy with a high focus on building/maintaining service excellence through strong and credible relationships and provide ongoing support to help them … long-term relationships with client stakeholders by staying in constant communication and resolving any issues in an effective and timely way. Establishing clear client retention goals, milestones and a plan to exceed expectations and satisfaction. Conduct agreed review calls (e.g. weekly, monthly, quarterly, annually) to ensure customers optimise More ❯

professional integrity, strong leadership skills, robust business acumen, extensive knowledge of automotive industry practices and procedures, and a passion for delivering quality work, exceptional customer service, and exceeding business goals while managing daily business operations. A Store Manager must exercise discretion and independent judgment with respect to matters that … significantly impact business operations. Essential Functions, Duties, and Responsibilities Manage daily business operations, including scheduling, staffing, customer satisfaction, and workflow optimization. Ensure all services are completed efficiently, accurately, and in compliance with company, safety, and industry standards. Analyze and monitor key performance indicators (KPIs) to track shop performance and … identify areas for improvement. Develop and implement strategies for customer retention and future business growth to maximize and exceed business objectives and sales and profitability goals. Provide legendary customer service and ensure customer satisfaction through professional and effective customer interactions and communications. Oversee, analyze More ❯

behalf of a high-growth SaaS company that’s scaling fast - and showing no signs of slowing down. With an award-winning product, strong customer retention, and over 50% year-on-year revenue growth, our client is leading the charge in helping UK businesses win public sector … work. They’ve built an enviable customer base of thousands, and now they’re looking for a commercially sharp, people-driven Renewals Account Team Lead to manage and develop a high-performing renewals team. If you're hungry to lead, passionate about coaching, and confident delivering strong retention … KPIs and metrics Managing a small portfolio of high-value renewals yourself Driving upsell, upgrade, and extension opportunities across the team Reviewing and approving customer proposals to ensure quality and consistency Forecasting performance and providing weekly reporting to the Sales & Marketing Director Leading daily and weekly team huddles to More ❯

Are you a dynamic leader with a passion for driving customer retention and team performance? Take charge of a Renewals team in a fast-growing SaaS business, optimising processes and ensuring long-term success. Job Description Join an expanding software and advisory business that helps organisations excel … in their niche within the public sector. After restructuring the Customer Success function to create specialist roles, they are now looking for a strong leader to take the Renewals team forward. With ambitious retention goals, this role is critical in ensuring the team stays proactive, engaged, and … their success, so it's a great time to join and be part of their journey. SLT interaction : collaborate closely with the Sales Director & Customer Success Director to ensure full function cohesion. What You'll Do: Lead and develop a team of renewals specialists, ensuring retention KPIs More ❯

Provider to recruit an Email Automation Specialist. Using Braze, you'll be responsible for designing, implementing, and managing automated email workflows within the Braze customer engagement platform. You'll leverage Braze's features to create personalised, data-driven email journeys that improve engagement and customer experience. Here's … ll be doing: Developing email automation strategies: Planning and executing email automation campaigns to achieve specific business goals (e.g., increasing conversions, driving engagement, improving customer retention). Building and managing email workflows: Creating and maintaining automated email sequences, using Braze's features like real-time triggers, dynamic … personalisation, and intelligent automation. Segmenting and personalising emails: Using customer data within Braze to segment audiences and personalise email content for maximum impact. Optimising email campaigns: Analysing email performance data within Braze and making adjustments to improve results. Integrate with other systems: Connecting Braze with other marketing automation tools More ❯

Provider to recruit an Email Automation Specialist. Using Braze, you’ll be responsible for designing, implementing, and managing automated email workflows within the Braze customer engagement platform. You’ll leverage Braze's features to create personalised, data-driven email journeys that improve engagement and customer experience. Here’s … ll be doing: Developing email automation strategies: Planning and executing email automation campaigns to achieve specific business goals (e.g., increasing conversions, driving engagement, improving customer retention). Building and managing email workflows: Creating and maintaining automated email sequences, using Braze's features like real-time triggers, dynamic … personalisation, and intelligent automation. Segmenting and personalising emails: Using customer data within Braze to segment audiences and personalise email content for maximum impact. Optimising email campaigns: Analysing email performance data within Braze and making adjustments to improve results. Integrate with other systems: Connecting Braze with other marketing automation tools More ❯

as festivals, conferences, exhibitions, and outdoor events. Client Relationship Building: Develop and maintain strong, long-term relationships with both new and existing clients, ensuring customer satisfaction and retention. Sales Strategy & Proposals: Develop and deliver tailored sales strategies and proposals to meet the unique needs of your clients. Event Networking More ❯

Renewals Team Leader , you will manage and support a team of Renewals Account Managers, ensuring they meet targets, deliver exceptional client service, and drive customer retention. Alongside your leadership duties, you'll also manage your own pipeline of high-value renewal clients, helping to set the standard for performance More ❯

meet both business and legal requirements. Expand and enhance our portfolio of digital engagement tools, including rewards, credits, digital wallets, and subscriptions, to drive customer loyalty and retention. Define and execute a clear technical roadmap in close collaboration with senior leaders across engineering, product, and business teams. Champion engineering More ❯

local sole traders to national organisations. By offering a human face to web design, and ensuring high standards of service, they enjoy exceptional client retention and cu... WHJS1_UKTJ More ❯

while caring for the planet. As we continue to grow, we’re looking for a passionate eCommerce Manager to take our online stores and customer experience to the next level. If you’re a hands-on problem solver who thrives in a fast-paced, creative environment, we’d love … and Faire). Working closely with our marketing, commercial and operations teams, you’ll have the opportunity to shape our eCommerce strategy, enhance the customer journey, and drive online growth. This is a hands-on role that blends creativity with data and commercial acumen, requiring an eye for detail … delivering best-in-class digital experiences. Key Responsibilities: Shopify & Online Store Management Own and optimise the Shopify stores (D2C and B2B), ensuring an exceptional customer experience at every touchpoint. Maintain accurate and compelling product listings, ensuring descriptions, images, and metadata are up to date. Work closely with the product More ❯

or exceeding sales targets. This role acts as the main point of contact between the company and its clients, with a focus on ensuring customer satisfaction and retention while maximising revenue generation. Role Responsibilities Client Relationship Management: Build and maintain strong, long-lasting relationships with clients. Understand … Negotiation and Closing: Negotiate contract terms and pricing with clients. Prepare and present proposals to clients. Close sales and finalise agreements. Manage sales CRM. Customer Support and Issue Resolution: Address client inquiries, concerns, and issues promptly. Collaborate with internal teams to resolve customer problems. Reporting and Documentation: Maintain … and transactions using a CRM platform. Provide regular sales reports and updates to management. Cross-functional Collaboration: Work closely with marketing, product development, and customer support teams to align strategies and meet customer needs. Personal Profile Qualifications & Experience Proven sales experience, typically 2-4 years in a similar More ❯

local sole traders to national organisations. By offering a human face to web design, and ensuring high standards of service, they enjoy exceptional client retention and customer feedback. Although the business is happy to create simple websites, they thrive on providing bespoke solutions that require technical expertise. More ❯

with product differentiators and messaging Working cross-functionally to manage the full product life cycle Planning and executing product launches across all functions and customer activities Maintaining a balanced view of product-related change considering operational impact, technical complexity, and commercial context Contributing to continuous improvement within ISO9001, ISO14001 … to manage tasks, schedules, and priorities efficiently in a fast-paced, agile environment. Commercial acumen to translate functional capabilities into revenue targets driven by customer acquisition and retention goals Ability to create, define, and articulate compelling product vision and strategy Experience aligning activities to business objectives, revenue … growth, market penetration, and customer satisfaction Skills to identify growth opportunities in new and mature markets and build partnerships Talent for creating high-level user stories and defining product requirements Capability to be the voice of the product inside and outside the organisation, including at customer meetings and More ❯

Customer Success; Visa Team Manager Apply locations Swindon time type Full time posted on Posted Yesterday job requisition id R06144 Your role Our Allstar Visa team is an integral part of this vision, ensuring our clients maximize the value of our product, optimize their accounts, and build long-lasting … the lifetime value of our customers. This is an exciting opportunity to grow with the company as we aim to scale and quadruple our customer base in the coming years. What You'll Do: Lead & Develop: Manage and inspire a small, high-performing account management team. Foster a collaborative … matrix-driven environment where each team member thrives. Customer Success Focus: Maximize product usage across your accounts, ensuring clients fully leverage our solutions to meet their expense management needs. Account Growth: Build and sustain long-term relationships with clients, identifying opportunities to grow accounts, improve satisfaction, and increase customer More ❯

conjunction with the Head of Digital Care Hub engage with new and current customers to develop and operationally deliver contracts and services, ensuring excellent customer experience. The post holder will be required to create and manage long-term relationships between the Digital Care Hub and a range of clients … clinical services as well as customers to define and maintain standards of service delivery and develop the service in a way that aids client retention and generates new business. The post holder will have day to day budget responsibility for all services delivered from the Digital Care Hub. More ❯

the latest, freshest, and most relevant content, with a focus on revenue generation and B2B opportunities. Measure content usage and marketing campaigns, reporting on customer engagement and content revenue key metrics. Occasionally onboard content partners, coordinating the release of new apps/channels with our Product & Quality Assurance teams … online/social marketing campaigns. Work closely with the Netgem marketing, operation, and commercial teams to develop initiatives designed to increase content engagement and customer retention. Design and Run Marketing campaigns with our B2B clients. Report on marketing campaign key metrics. Towards our end-users Oversee content updates within More ❯