1 to 25 of 31 Customer Retention Jobs in the Thames Valley

37.5hrs/week) Hours: Full-time Duration: 12 months Job Description: Join a leading financial software company revolutionizing how businesses manage their finances as a Data Analyst specializing in customer retention. You will play a pivotal role in shaping the future of customer loyalty by transforming reporting, building behavioral analytics, and working across the entire customer lifecycle. … been selected to progress to the next stage of the hiring process. As a Retention Data Analyst, you will: Develop automated and scalable reporting solutions focused on customer retention, empowering the business with critical data-driven insights. Create comprehensive dashboards by integrating data from various sources, providing senior leaders with a holistic view of customer retention trends. Collaborate with teams to identify and address gaps in data capture related to customer behavior, ensuring a robust understanding of customer interactions. Deliver actionable insights and recommendations based on key customer retention metrics, influencing strategies to improve customer loyalty. Build and maintain strong relationships across the organization to ensure More ❯

Trintech is an award-winning AI driven Fintech organisation and we are seeking an experienced Senior Manager, Customer Success to lead Trintech’s Enterprise and Commercial Customer Success teams on a 12 month Fixed Term Contract (Maternity Cover). This individual will be responsible for driving customer retention, satisfaction, and growth across both customer segments, while ensuring the delivery of consistent and high-value customer experiences. The successful candidate will manage a team of approximately 10 Customer Success Managers, overseeing strategies that promote product adoption, advocacy, and long-term customer success. A proven track record in managing customer success organisations, combined with strong leadership, coaching, and cross-functional collaboration … days per week, and willing to travel once per quarter for team visits. WHAT YOU'LL DO Team Leadership & Development Lead, coach, and mentor the Enterprise and Commercial Customer Success teams to achieve performance goals and deliver exceptional customer experiences. Foster a culture of accountability, collaboration, and continuous improvement. Customer Lifecycle Management Oversee the full customer More ❯

drove revenue through and saved X money, reduced time by X? The Role: As part of a high-impact analytics team, you’ll support several flagship projects focused on customer retention across the EMEA region. You’ll build powerful, scalable dashboards and analytics tools that help shape decision-making across the product lifecycle, with a clear focus … reporting role, it’s an opportunity to use your skills in SQL, Python, and BI tools (e.g., Tableau/Qlik) to influence strategy, close data gaps, and directly impact customer outcomes. Key Responsibilities: Build and automate scalable reporting solutions focused on customer retention Create and present dashboards combining internal and external data for senior stakeholders Identify … data pipelines ✅ A track record of turning data into insights and business recommendations Nice to Have: Exposure to Python or R for statistical/data analysis Experience working with customer churn, loyalty, or retention metrics Background in FinTech or product-led environments About You: Proactive, self-starter who thrives in a fast-paced, data-driven environment Highly More ❯

SENIOR CUSTOMER ANALYST SALARY UP TO £70,000 LONDON We’re looking for a Senior Customer Analyst to work with a global business within the food ordering marketplace to focus on understanding, optimising, growing and extracting value out of their customer base. THE ROLE AND RESPONSIBILITIES: You’ll work on maximising the current value of the customer base particularly around loyalty, retention, and acquisition. Day to day you’ll: Customer Base Management : Evaluate the effectiveness of customer segmentation models and base management strategies to enhance retention, re-engage inactive users, and support end-to-end lifecycle marketing efforts. Insight Generation : Deliver actionable insights on customer behaviour, preferences, and churn … indicators to inform CRM and marketing strategies. Performance Tracking : Develop and maintain dashboards and reports to track key customer metrics, including retention, lifetime value (LTV), churn, and engagement. Cross-Functional Collaboration : Work closely with both local and global stakeholders across CRM, Marketing, and Product teams to ensure data-driven insights are integrated into strategic decisions. Data Storytelling More ❯

passionate about our purpose - people -then we can't wait to support whatever gives you purpose. We're united by purpose, inspired by you. Position Summary As a Lead Customer Success Manager (CSM), you will manage a portfolio of primarily French customer accounts and act as an ambassador of UKG's customer experience. You will develop a … deep understanding of the product suite utilized by your customer base, staying current with feature releases and core value drivers within UKG's solutions. This role focuses on optimizing the customer experience, lead generation, creating references, and collaborative advocacy. You will build and maintain relationships with key customer stakeholders, influencers, primarily power users and system administrators, aligning … our platform to achieve their business goals. Key Responsibilities Relationship Management Oversees key stakeholder relationships for UKG's high-value accounts Aligns engagement with strategic account plans and drives customer retention through advanced relationship management strategies. Customer Advocacy And Sentiment Acts as the primary voice of the customer within UKG, driving significant improvements based on More ❯

Customer Support Director | Proactis | Hybrid (Reading, UK) Shape. Lead. Elevate. At Proactis, we're redefining how organisations manage spend, suppliers, and efficiency through our powerful Source-to-Pay (S2P) SaaS solutions. Now, we're looking for a Customer Support Director to lead, inspire, and scale our global support organisation. This is your opportunity to build a best-in … class support function that drives customer satisfaction, retention, and growth across a rapidly expanding SaaS business. Join Proactis – Shape the Future of Customer Support At Proactis, we empower mid-market and enterprise organisations to control spend, streamline procurement, and strengthen supplier relationships with cutting-edge technology. With a footprint across the UK, Europe, and North America … of our collaborative culture , our commitment to diversity, equity, inclusion & belonging (DEIB) , and our focus on employee wellbeing — including our global Mental Health First Aid community . The Opportunity – Customer Support Director This is your chance to lead, innovate, and inspire As our Customer Support Director, you'll: Define and deliver a global support strategy that grows with More ❯

Account Consultant - Central London - (IP & Internet Solutions) First Point Group is urgently looking for a Customer Account Executive (Mid level) to join our blue chip customer to focus on the London Markets. The position is office based in Central London. Major Duties & Responsibilities Manage and grow a portfolio of existing enterprise and carrier accounts within the IP and … Internet services domain. Drive customer retention and revenue growth by identifying opportunities for upgrades, renewals, and expansion of IP-based solutions. Understand customer network environments and recommend optimal IP, Internet, and connectivity solutions (e.g., IP Transit, Ethernet, DIA, CDN, and cloud interconnects). Coordinate technical and commercial responses to client RFPs/RFQs, ensuring alignment with … customer requirements and network design best practices. Collaborate with sales engineering and service delivery teams to design, price, and deploy tailored Internet and transport solutions. Track, manage, and report pipeline, sales activities, and performance metrics relative to quota using CRM tools such as Salesforce. Support new product launches by introducing and positioning new network technologies to existing customers. Perform More ❯

Ready to lead customer success for a fast-growing, AI-driven SaaS innovator? A leading SaaS company, leveraging AI and automation, are seeking a Customer Success Lead to scale its customer success function. This strategic yet hands-on role drives enterprise customer retention, adoption, and expansion while building a high-performing team. The company … is expanding rapidly across global markets. The candidate will need deep expertise in SaaS customer success frameworks, financial acumen, and C-suite influence. The ideal candidate will be a mix of Hands' on with key accounts and strategic, with CS function expected to grow significantly under their leadership. Key skills include driving upsell/cross-sell, designing customer health scores, and leveraging tools like Gainsight or custom dashboards. Familiarity with AI tools and global market expansion is a plus. Responsibilities include leading revenue expansion, mentoring Customer Success Managers, aligning with Sales, Product, and Marketing. The candidate will establish repeatable processes for onboarding, renewals, and advocacy, using data-driven insights to enhance customer outcomes. The ideal More ❯

Why UKG At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of … Tenured management who are skilled at guiding highly successful sales personnel Seasoned Application Consultant team to assist with proposals, RFPs, and demos Expert Technical Sales Support Highly reference-able customer base with 96% customer retention with our hosted SaaS solution Solid Sales Operations and Legal staff focused on helping process and close contracts quickly Award-winning … and Time and Attendance solutions, consistently outperforming our competitors' products Software-as-a-Service solution for the growing number of companies relying upon SaaS benefits Award-winning Implementation and Customer Support teams dedicated to bringing customers live in industry-record timeframes A company culture that breeds and supports success at every level, putting our employees first Rewarding? Absolutely You More ❯

background, these are the qualities we are looking for in the people we hire: Commitment, Positive Realism, Ethics, Accountability, Humanity, Quality, and Delight. What this role is about The Customer Success Manager acts as a key member of the customer team, reporting to the Customer Success Lead. This role is critical to ensuring customer satisfaction, retention … start-up/scale-up environments and will be responsible for onboarding and supporting product adoption within our existing account base. What you'll do Proactively advocate for the customer's success by representing their voice and needs across all internal departments, while also acting as a key partner in helping them maximise the value of Airbox. Develop and … build deep relationships with customer programme managers and operators, and develop them into Airbox champions and advocates. Deliver onboarding to new customers and ongoing training in line with service agreements. Work closely with the sales organisation to share where there are account risks or opportunities identified. Own the contract renewal process and ensure consistent growth within accounts. Identify and More ❯

a talented team of four (2x Account Directors, 2x Senior Account Managers), you will create a high-performance environment that delivers both new business wins and strong enterprise client retention . Key Responsibilities Own and optimise the full sales lifecycle, from lead generation to deal close. Build, coach, and inspire a high-performing sales team. Drive enterprise sales More ❯

systems run seamlessly, driving measurable impact, operational reliability, and continuous improvement across thousands of devices. The Role As Technical Account Manager Lead , you’ll sit at the intersection of customer success, analytics, and engineering , ensuring every client deployment performs at its best. You’ll act as the technical bridge between customers, product, and ML engineering , leading post-install optimisation … investigating data-driven performance issues, and scaling best practices across a growing customer base. You’ll also manage 1 x Technical Account Manager , shaping how enterprise customers experience technical partnership in a fast-growing AI business. What You’ll Be Doing Own end-to-end technical relationships with major enterprise retailers across multiple regions. Act as the post-install … etc Partner cross-functionally with Engineering, Product, and Solutions teams to prioritise enhancements and retraining. Build playbooks and scalable processes for deployment, monitoring, and optimisation. Foster a data-driven, customer-first culture across the technical account management function. What Success Looks Like High customer retention and expansion across global accounts. Edge AI systems running at peak More ❯

Senior Strategic Account Manager - MarTech Established as a leader in the MarTech space, our award-winning client enables marketers to increase campaign efficiency and profitability, ultimately driving customer retention and CRM revenue. Trusted by leading brands including Foot Locker, Fred Perry, and Hotel Chocolat, they partner with global enterprises in delivering a measurable impact. They are now … client businesses, and the wider retail market Utilise an established network to build and maintain key account relationships The Successful Candidate 10+ years experience in strategic account management or customer success of renewals experience is required Must have experience working on enterprise-level renewals Experience managing the full renewals process is essential Must be from a MarTech, eCommerce, or More ❯

Product, AM) to ensure client satisfaction Build and negotiate annual partnerships Meet or exceed sales targets Experience/Qualifications: Minimum of 5 years of experience in account prospecting, client retention, and online media sales Pre-existing Agency and Advertiser relationships within the UK market Strong knowledge of the media/advertising landscape, with a keen interest in industry More ❯

the office) Salary: £28,000 - £35,000 Objectives of Role: Delivering client projects to a high standard, and contributing to the revenue and profit for the company Ensuring client retention and satisfaction. Managing the financial aspects of client jobs. Working with Commercial Accountants in the Finance Department to ensure jobs are set up correctly and budgets, cost and More ❯

offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry . M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly … personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands … A hunter mentality with a proactive, results-driven approach to challenges Skilled in market research and analysis to identify growth opportunities An understanding of the reason and ROI a customer would have when adopting digital Experience in client relationship management, ensuring long-term satisfaction and retention Excellent communication and presentation skills, both written and verbal A pro More ❯

offering an extensive portfolio of solutions that range from in-store radio to digital signage, interactivity and mobile apps. M-Cube develops innovative digital solutions to improve service, engagement, customer retention and communication within the retail industry . M-Cube, established in 2001, during the years expanded its range of services with the aim of creating increasingly … personalized customer journeys by bringing the advantages of the online world into the physical store. With offices in Italy, United Kingdom, France, Belgium, The Netherlands, Germany, Spain, China and Hong Kong, an operational branch in New York and a consolidated network of global partners, M-Cube currently manages over 50,000 installations around the world for over 400 brands …/suppliers. Main responsibilities Face to face and remotely consult with clients, current and potential, to help define their project requirements. Manage and coordinate technical design phases to meet customer needs. Proactively coordinate and activate resources as needed to achieve project goals. Engage and coordinate with internal teams, including Software Development (for project integrations), Delivery (to validate reliability and More ❯

space as they invest heavily in their data strategy. As the Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯

as they invest heavily in their data strategy. As the Technical Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯

space as they invest heavily in their data strategy. As the Data Architect you'll be instrumental in delivering a modern cloud based data infrastructure, they have 16 million customer data points across the UK and Ireland that they're looking to use this to optimise customer retention, product quality and speedy and efficient delivery to More ❯

are seeking an experienced Service Delivery Manager (SDM) to join our Anaplan Managed Services team, ensuring high-quality support, continuous improvement, and seamless service delivery for our growing Anaplan customer portfolio across the EMEA region. This role requires a strong mix of stakeholder management, commercial awareness, governance, teamwork and collaboration skills, with a focus on maintaining excellent service levels … and driving Anaplan adoption. We put the customer at the centre of what we do and enabled by a tremendously powerful connected planning platform in Anaplan, we seek to enable our customers to improve decision-making by gaining transparency and visibility through business-owned models and turning response time into real-time, to make better decisions to enhance their … value of their Anaplan investment through effective adoption, optimisation, and ongoing support. Reports to: Head of Managed Services/Care Location: Hybrid – mixture of remote working and travelling to customer site approx. x2 days per week Direct Reports: N/A Package: TBA Job Description You will take the lead in ensuring our customers continually realise the full value More ❯

Role We’re seeking a motivated Account Manager to join a leading global Internet services provider within the telecommunications and data networking industry. This role focuses on managing existing customer accounts, driving retention, and identifying new business opportunities in the IP Transit and Internet connectivity space. You’ll be part of a fast-paced, international team responsible … for helping enterprise and carrier clients connect to one of the most advanced global networks in the world. Key Responsibilities Manage and grow a portfolio of existing customer accounts. Track, report, and achieve activity against assigned sales quota. Drive customer and revenue retention while identifying upsell and cross-sell opportunities. Collaborate with internal technical and commercial … teams to provide competitive solutions. Present new products and services to existing customers and prospects. Support new product rollouts and engage in customer meetings locally and internationally. Work flexibly across multiple time zones when needed. Qualifications Bachelor’s degree in Business, Marketing, Computer Science, Engineering, or related field (or equivalent experience). Minimum 2 years of experience in telecommunications More ❯

Customer Success Manager – Shoreditch 2 days onsite - £50,000- £60,000 as a base + bonus – reporting to the CEO We are working closely with a digital engineering and consultancy firm who help businesses design, build, and scale transformative technology solutions. Their teams work across web, mobile, data, AI, and automation, delivering end-to-end platforms for clients across … financial services, retail, and technology sectors. They are looking to hire their first Customer Success Manager into their business to then build out a team in the future. Key Responsibilities Act as the primary point of contact for 6 key clients, ensuring exceptional service delivery and long-term satisfaction Map out existing accounts to identify growth opportunities and bridge … solution gaps through proactive engagement Drive customer adoption and retention by building success frameworks, tracking usage, and managing key success metrics Collaborate closely with engineering, product, and delivery teams to ensure technical alignment with client goals Develop and maintain customer success dashboards and performance reporting for leadership visibility Contribute to revenue growth through incremental expansion within More ❯

in-house design team. You'll play a key role in shaping digital services that are human-centred, insight-driven, and commercially impactful, particularly across motor finance, collections, and customer growth initiatives. You must be comfortable to articulate to Exec/C-Suite level leadership, be customer focused, communicate effectively, this is not for a product designer but … designers, strategists, and insight colleagues. You’ll use your experience in journey mapping and service blueprinting to redesign how customers interact with financial services, driving measurable improvements across the customer lifecycle. What You’ll Do Lead the design of seamless, insight-led services across multiple touchpoints Redefine customer journeys and translate them into strategic, scalable design solutions Collaborate … with cross-functional teams (product, design, insight, strategy) to shape roadmaps and service improvements Advocate for customer-first thinking across optimisation and new product development Develop service blueprints, journey maps, and concept presentations that speak to both technical and non-technical stakeholders Present to leadership and influence at ExCo/C-suite level What We’re Looking For Established More ❯

Do Manage and grow a portfolio of existing enterprise accounts across financial services. Build and maintain strong, long-term relationships with C-suite and senior decision-makers. Drive client retention, renewal, and upsell opportunities by understanding client needs and aligning solutions that deliver measurable ROI. Act as a trusted advisor — providing strategic insights and guidance on how clients … can best leverage financial intelligence platforms. Partner cross-functionally with product, marketing, and customer success teams to deliver an exceptional client experience. Represent the business at key financial industry events and conferences, reinforcing market presence and client engagement. 💡 What We’re Looking For 3–5+ years’ experience in account management or client relationship management within B2B environments. A proven … track record of managing enterprise accounts and achieving retention and growth targets. Experience working with clients in financial services, SaaS, data, or other professional sectors. Confident engaging and presenting to senior stakeholders and C-suite executives. Highly organised, commercially minded, and client-centric — focused on driving mutual success. Skilled in CRM systems (e.g., Salesforce) with a data-driven More ❯