1 to 25 of 35 Customer Retention Jobs in the Thames Valley

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

ambitious plans to reach £100M ARR by 2030 . Market-leading SaaS platform helping organisations reduce cyber risk through security awareness and compliance. A Customer organisation of 40+ people spanning Customer Success, Account Management, Onboarding and Managed Services. Significant investment into the customer technology stack, including Salesforce … Gong and Hook, creating a genuinely data-driven Customer Success function. A business that believes Customer Success should drive commercial outcomes, not just customer happiness. The Opportunity: Taking the lead for the Scaled Customer Success function, you'll define how a modern scaled CS organisation operates ...

Head of Customer Experience Basic: £95,000 - £105,000 + Bonus + Stock + Benefits Why: Opportunity to transform the customer journey in an already very successful business Industry: Software Do you have experience in leading customer experience covering everything post-sale including, customer success, support … high-volume environment? Are you a genuine change manager, able to transform and build the systems, process, culture and programmes needed for customer success? The company are a leading global technology business with over 10,000 UK customers. Award winning and with high customer retention, they ...

UK. The Role: We're looking for a commercially minded and data-driven CRM Lead to become Agria's subject matter expert for CRM, customer insight and marketing automation. This is an exciting opportunity to take ownership of our CRM strategy and capability, driving the development, optimisation and performance … customer communications programmes. You'll play a key role in ensuring customer data, segmentation, reporting and marketing automation are used effectively to deliver commercial growth, enhance customer value and improve customer outcomes. Combining strategic thinking with hands‐on technical delivery, the CRM Lead will play ...

working exclusively with our client to find a Customer Success Manager. About: Our client is a fast-growing data, software and analytics business helping organisations operating in complex global markets make better commercial decisions. Founded by industry specialists, the company has developed from a specialist research provider into … growth and substantial institutional investment, the business is continuing to expand internationally and invest in its post-sales organisation. It is now hiring a Customer Success Manager to onboard customers, increase platform usage and ensure users consistently receive value from its products. The Customer Success Manager will work ...

accountable for delivering the agreed business strategy, developing the leadership team and ensuring the business delivers sustainable profitable growth, operational excellence and exceptional customer outcomes. Working closely with the wider Pallas Group, the General Manager will lead the continued evolution of MWC Partners by increasing recurring revenue, expanding payments … leadership, direction and motivation across the business. Develop, coach and build a high-performing management team. Foster a culture of accountability, continuous improvement and customer focus. Lead organisational change and succession planning. Strategy Develop and execute the business strategy. Identify opportunities to increase recurring revenue, payments revenue and customer ...

automation and AI to improve efficiency. Work closely with Sales, Solutions, customers, vendors and partners to develop propositions, take our capabilities to market, understand customer challenges and identify opportunities to grow existing and new customer relationships. Own the successful delivery and commercial performance of the functions, overseeing project … delivery, utilisation, revenue, margins, pipeline, customer retention and Managed Services renewals. Develop our people and technical capabilities, ensuring team members maintain relevant certifications, build their skills and expertise, and that Saepio remains aligned with the evolving cyber security market. What are we looking for? We’re looking ...

Drive customer retention and long-term success by managing the renewal lifecycle for a global SaaS leader in procurement and spend management. Professional development and career progression is very clearly defined in this organisation. The Company Cloud based procurement and spend management software, helping organisations transform … that improves efficiency, financial control and visibility of organisational spend. Cloud based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer focused culture where innovation, continuous improvement and long-term partnerships are value The Role Take ownership of a portfolio of existing customer contracts ...

Month Maternity Cover) Competitive Salary + Company Car + Excellent Benefits Milton Keynes | Hybrid Working (3 days office/2 days home) Drive Customer Experience Transformation Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager … lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships ...

Month Maternity Cover) Competitive Salary + Company Car + Excellent Benefits Milton Keynes | Hybrid Working (3 days office/2 days home) Drive Customer Experience Transformation Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager … lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships ...

Month Maternity Cover) Competitive Salary + Company Car + Excellent Benefits Milton Keynes | Hybrid Working (3 days office/2 days home) Drive Customer Experience Transformation Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager … lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships ...

Month Maternity Cover) Competitive Salary + Company Car + Excellent Benefits Milton Keynes | Hybrid Working (3 days office/2 days home) Drive Customer Experience Transformation Our client is a well-respected international brand known for delivering exceptional customer experiences. They are seeking a Data & Insight Manager … lead a critical Customer Experience (CX) programme during an exciting period of change. This is far more than a traditional data role. While you'll use insight to influence decisions, your primary focus will be leading the implementation of a new customer experience platform, managing supplier relationships ...

customers. If you're dedicated to delighting customers and promoting growth and innovation - we want you on our team! Role As a Customer Success Manager within Risk Solutions, you are responsible for optimizing and enriching the customer experience through proactive engagement strategies for your assigned portfolio of Customers. … goal is to protect and grow the revenue in our existing customer portfolio. As a CSM, you will serve as the main point of contact for customers, helping them achieve their goals, resolve challenges, and drive engagement. You will lead our customers to their desired outcomes and demonstrate ...

continuous improvement and professional development.**Role Description**(Including, but not limited to)* Lead and develop a team of Microsoft sellers focused on net-new customer acquisition, customer retention and growth across all revenue streams* Set performance expectations tied to revenue growth and customer outcomes* Implement … Build executive-level relationships with Microsoft stakeholders and establish strong collaboration with Microsoft sellers to maximize co-sell opportunities* Ensure proactive lifecycle management and customer success alignment* Represent the organization in joint planning and partner reviews* Serve as an executive escalation point for complex acquisition deals, contract negotiations ...

internal teams to ensure contracts are processed efficiently and customers receive an exceptional experience throughout their lifecycle. Key responsibilities include: Processing and monitoring customer contracts through supplier portals Supporting customer onboarding and ensuring a seamless transition to live services Managing operational queries relating to billing, metering, contracts … usage Working closely with Sales and Customer Success teams to resolve issues and improve customer outcomes Producing reports and analysing customer data to identify trends and opportunities Supporting customer retention initiatives and helping to drive long-term satisfaction What we are looking for: Previous ...

customers to source effectively, stock efficiently, sell profitably and service competitivelyKlipboard is a global, growing business that embraces AI and emerging technologies to enhance customer outcomes, collaboration, and continuous improvement. We’re looking for people who are curious about or fluid with AI, open to change, and excited … learn how technology can improve the way we work and help our customers which is always supported by strong human insight and communication.The Customer Success Manager (CSM) is accountable for driving measurable customer outcomes, retention, and long term value across a defined portfolio of customers.This role ...

Proposition Marketing Partner closely with the Business Commercial Strategy & Propositions Manager to successfully launch new products, services, and commercial solutions. Develop compelling proposition messaging, customer value propositions and go-to-market strategies that clearly articulate our competitive differentiation. Account & Sector Campaigns : Develop targeted Account-Based Marketing (ABM) programmes focused … priority customers, strategic accounts, and high-value opportunities. Create sector-specific marketing campaigns for key industries including agriculture, hospitality, professional services etc. Use customer insight, market intelligence and commercial data to personalise marketing activity, strengthen engagement and improve the effectiveness of Business Services marketing. Sales Enablement ...

Responsibilities Keysight Technologies is seeking an experienced, high-performing Account Manager to establish and grow our direct presence in Ireland. This is a strategic customer-facing role responsible for developing new business, expanding existing accounts, and positioning the full Keysight portfolio across Ireland's rapidly growing technology sector. … successful candidate will own strategic customer relationships while working closely with Keysight's channel partners, distributors, application engineers, product specialists, and European sales teams to deliver complete test and measurement solutions. The role requires a consultative sales approach, strong technical understanding, and the ability to influence decision-makers across ...

business models. At Hansen, we are also embedding AI enablement across our operations. From automating workflows and enhancing service delivery, to driving innovation in customer solutions, AI is shaping the next chapter of how we support our clients. With a focus on operational excellence and innovation, Hansen is using … governance needed to drive consistent, data-led decision-making and predictable revenue performance. The role owns the commercial technology ecosystem across Marketing, Sales and Customer Success, ensuring data integrity, forecasting accuracy and operational excellence throughout the customer lifecycle. A key responsibility is establishing how revenue retention ...

Manager (Loyalty) Up to £75,000 + Benefits | Hybrid (2 days per week in Central London) This is a fantastic opportunity to join a customer-focused business where loyalty is a key strategic priority. You'll take ownership of loyalty analytics, helping shape customer strategy through insight, measurement … segmentation, and personalisation. The Company A well-established consumer brand investing heavily in its customer and loyalty proposition. Analytics sits at the heart of decision-making, with strong visibility across senior stakeholders and a growing focus on data-driven customer engagement. The Role You will lead the analytics ...

continues to scale across the UK and Ireland, strategic account development, client retention, and recurring revenue growth are central to our business strategy. We are seeking an accomplished SAP Account Manager who can build executive‐level relationships, develop strategic account plans, and mobilise the best … procurement processes, and strategic priorities Collaborate with AG delivery and leadership teams to create compelling value propositions and growth strategies 2. Executive Relationship Management & Customer Success Act as the primary commercial contact and trusted advisor for assigned clients Build trusted relationships across operational, management, and C‐suite levels including ...

associated subscription-based solutions. Reporting to the Group Sales Director, you'll be responsible for driving profitable revenue growth through new business acquisition, customer retention, account development and cross-selling opportunities. You'll work closely with Sales, Marketing, Operations and Vendor Partners to develop and execute sales ...

servicing Lead and develop Account Managers and Business Development Managers, including coaching, standards and performance management Introduce structured account planning focused on growth, retention and risk management Build team structure, role clarity and consistent ways of working across the commercial and account management function Influence senior stakeholders internally ...

Drive customer growth and long-term partnerships by managing and expanding a portfolio of strategic accounts for a global SaaS leader in procurement and spend management. The Company Cloud-based procurement and spend management software, helping organisations transform the way they manage purchasing, suppliers, invoices and payments through … that improves efficiency, financial control and visibility of organisational spend. Cloud-based platform enabling customers to modernise procurement processes through secure, scalable technology. Collaborative, customer-focused culture where innovation, continuous improvement and long-term partnerships are valued. The Role Own and grow a portfolio of strategic customer accounts ...

have the communication skills, attitude and ambition to succeed. You may currently work in B2B Sales, Inside Sales, Telesales, Account Management, Business Development, Customer Retention or a similar role. More importantly, you'll be someone who: Enjoys speaking with customers and building relationships. Is motivated by achieving ...