20 of 20 Customer Retention Jobs in the Thames Valley

Account Manager/Customer Success Manager Want a customer-facing technology role where you can genuinely own relationships, solve problems and help accounts grow? Join our team at Sagoss, a fast-moving, product-led business where your ideas, judgement and customer focus can make a visible difference. … youve also worked in the following roles, wed also like to hear from you: Client Services Manager, Client Relationship Manager, Customer Account Manager, Key Account Manager, Customer Relationship Manager, Client Success Manager, Customer Retention Manager, Customer Experience Manager, Customer Engagement Manager SALARY ...

small and medium-sized business (SMB) sector. As a trusted advisor, youll help customers achieve their business goals through cloud-based technologies, working with Customer Experience, Customer Success and Product/Solution Sales Specialists. You can be based anywhere in the UK and this role is hybrid. About … Role Own customer retention and growth across your territory. Your responsibilities include: Build and deliver strategic account plans with clear short-term objectives and long-term goals. Develop strong relationships with key stakeholders, including senior decision-makers. Regularly assess customer needs, goals and challenges to identify ...

Contracted Office: Reading Office - RG1 1LX Company Description Why Babble? Babble is a Customer Experience-led growth business. As the ultimate Trusted Advisor for cloud-based technologies, we specialize in empowering businesses with the best solutions from the world's leading providers. We are specialists in: Microsoft Modern Work … passionate about telecoms? Do you thrive in a fast-paced, innovative environment? At Babble, we're on a mission to to be our customer's most trusted advisor for cloud-based technologies. We're looking for passionate and talented individuals to join our dynamic team. If so, we have ...

continues to scale across the UK and Ireland, strategic account development, client retention, and recurring revenue growth are central to our business strategy. We are seeking an accomplished SAP Account Manager who can build executive‐level relationships, develop strategic account plans, and mobilise the best … procurement processes, and strategic priorities Collaborate with AG delivery and leadership teams to create compelling value propositions and growth strategies 2. Executive Relationship Management & Customer Success Act as the primary commercial contact and trusted advisor for assigned clients Build trusted relationships across operational, management, and C‐suite levels including ...

Senior Product Manager, you'll take full ownership of a product — its strategy, backlog, and commercial performance — and see it through from first customer insight to measurable business results. If you're energized by setting multi-quarter direction, leading through influence, and being accountable for outcomes rather than just … way. You'll be the internal and external authority on your customers' user job tasks, and a credible partner to Engineering, Design, Product Marketing, Customer Success, and Sales — turning customer insight into product decisions and business cases that teams can rally behind. The compensation range for this role ...

Sales, Civil, Energy & Environment, EMEA, this role is accountable for translating regional sales strategy into team plans and operational initiatives that drive commercial performance, customer retention, and sustainable growth across strategically managed Civil, Energy & Environment accounts. The role leads and develops experienced Account Managers while remaining hands … execution with Sales, Marketing, Product, and other Bentley Systems colleagues.* Improve systems, processes, and ways of working to increase team efficiency, scalability, and customer outcomes.* Contribute to regional planning for headcount, resourcing, growth initiatives, budgets, career development, and team culture.**To be successful in this role, you should have ...

Sales, Civil, Energy & Environment, EMEA, this role is accountable for translating regional sales strategy into team plans and operational initiatives that drive commercial performance, customer retention, and sustainable growth across strategically managed Civil, Energy & Environment accounts. The role leads and develops experienced Account Managers while remaining hands … execution with Sales, Marketing, Product, and other Bentley Systems colleagues. Improve systems, processes, and ways of working to increase team efficiency, scalability, and customer outcomes. Contribute to regional planning for headcount, resourcing, growth initiatives, budgets, career development, and team culture. To Be Successful in This Role To be successful ...

Identify opportunities across Cloud, Microsoft 365, Cybersecurity and Managed Services. Work with technical teams to develop IT Roadmaps and solutions. Manage contract renewals, client retention and account growth. What We're Looking For: Proven B2B account management experience within an MSP, IT services or technology environment. Strong track ...

implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces … with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting ...

implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces … with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting ...

implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces … with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting ...

implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces … with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting ...

implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces … with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting ...

implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces … with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting ...

implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces … with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting ...

implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces … with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting ...

implementation and support (Zoho Desk) Location: Milton Keynes, hybrid (three days in the office, two remote)|Permanent About the role My client runs its customer and partner communication on Zoho Desk, a case management platform. It is connected to our back-office systems through a library of custom interfaces … with the business analysts, whether a process belongs in Zoho Desk or in a back-office system, keeping to the principle that Zoho handles customer communication while customer data stays in the system of record. Write clear requirements, process maps and acceptance criteria. Plan delivery in stages, starting ...

vendor solutions and services for their needs, supporting through every phase of delivery. The role in practice You’ll own the end-to-end customer delivery experience across Staging and Configuration, Field Services, and NOC Services, acting as the primary escalation point when issues arise and intervening early when … single system of record. You’ll also define and enforce a change control process that protects scope and flags commercial implications when customer requests exceed what was agreed. Internally, you’ll coordinate across Technical, Pre-Sales, Field Services, and NOC teams to ensure joined-up delivery, and support ...

Customer Success Manager Milton Keynes – Hybrid (2 days in the office) £42,000–£45,000 + 15% bonus Full-time The Role We are recruiting on behalf of a growing technology business looking for an experienced Customer Success Manager to join its team. This is a fantastic opportunity … and generate additional revenue. The role offers plenty of autonomy, with the opportunity to contribute to wider team development and help shape customer management processes as the business continues to expand. Key Responsibilities for Customer Success Manager · Manage a portfolio of customers, taking responsibility ...

Team Proven ability to foster and sustain strong relationships with an internal overlay and pre‐sales team, effectively supporting the sales process and enhancing customer value. QUALIFICATIONS, EXPERIENCE, & SKILLS: Educational Qualifications: 2+ Years Experience for an IT Value Added Reseller, Distributor, or Vendor: Previous experience within the IT industry … maintain strong client relationships: The capacity to cultivate and nurture long‐lasting client relationships is crucial for fostering trust and loyalty, ultimately driving customer satisfaction and retention. Results‐oriented with a focus on achieving and exceeding sales targets: A goal‐driven mindset and a relentless pursuit of targets ...