1 to 25 of 196 Customer Service Jobs in the Thames Valley

lead and manage all day-to-day IT 2 nd and 3 rd line support activities for Schools. The IT Support Technician will liaise with School staff, the IT Service Desk and other 3 rd line support teams to identify, prioritise, own and resolve all IT support and service requests. The IT Support Technician will work closely with … with the seamless delivery of technology transition projects This position is a UK role and will be required to support other schools/sites as requested by the UK Service Delivery Manager. Key Responsibilities Provide 2 nd and 3 rd line support to UK School staff and students Support Transformation Projects Work alongside and support strategic technical delivery and … maintenance of all computer hardware and network services to maintain agreed availability. Respond to and resolve IT faults and requests through onsite visits and remote support tools to agreed service levels. Install and configure approved computer hardware and licensed software, following agreed policies and procedures. Maintain site documentation, including hardware and software inventories, to ensure accuracy of information, legal More ❯

of office collaboration and remote flexibility.The Role:As the first point of contact for internal IT support, you'll be providing high-quality technical assistance to end users, managing service requests and incidents, and playing a vital part in maintaining IT governance and device lifecycle management.Key responsibilities include: Delivering first-line IT support to internal users across multiple sites. … onboarding and offboarding processes. Managing the IT asset register and hardware lifecycle. Supporting Microsoft 365, Active Directory and general software/hardware troubleshooting. Ensuring effective ticket resolution through the service management tool. Identifying recurring issues and escalating as appropriate. Maintaining documentation and knowledge base articles. Essential Qualifications & Experience: 2+ years in a similar IT support or service desk … or higher). CompTIA A+ certification. Strong technical understanding of Windows OS, Microsoft 365 and Active Directory. Basic networking knowledge (TCP/IP, DNS, DHCP). Excellent communication and customer service skills. Full UK driving licence. Desirable: CompTIA Network+/Security+ Microsoft MS-102 certification Familiarity with Microsoft Intune, Android Enterprise or Azure Previous experience in industrial or More ❯

Newbury - £26,900 to £30,500 + bonus Newbury/Berkshire growth organisation are looking to add an IT Support Technician/Analyst to their established team. With a customer centric approach the remit of this office based position will see you providing IT technical support across the group. Working within a Microsoft environment you will use your knowledge … IT Support. Knowledge of Windows operating systems. Proficient in supporting Microsoft Office 365 and Active Directory. Excellent problem-solving skills and attention to detail. Strong communication skills and excellent customer service. Driving licence. For more information on this Newbury/Berkshire based role please contact (see below) 1st Line IT Support Technician - Newbury - £26,900 to £30,500 + More ❯

provide technology and resources to the education sector, supporting over 10 million students worldwide. We work with over28,000 schools, nurseries, and education trusts in 115 countries to deliver customer-centric solutions that improve education outcomes. What we do helps learners at all stages of their lives, from preschool to higher education and professional qualification; we partner with schools … a decadewe havebeen partnering with the world's leading awarding bodies to deliver intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : Responsibilities Assessment Service Consultant is responsible for the organisation and delivery of the operational services for one or more customers, as a member of the Assessment Service Management Team. It is … a customer facing role and will require liaising with both operational counterparts within customer and supplier organisations, and when appropriate senior customer and supplier stakeholders. Assessment Service Consultant is focused on successfully owning and managing the delivery of the operational services for live examinations. They are also responsible for the delivery of an examination session, service More ❯

Role: Application Customer Support Location: Oxford Salary: £30,000 We are seeking an experienced Software Support Technician with hands-on commercial experience This is an office-based role at our Oxford location, where applicants must be able to commute to the office. You will be responsible for providing support to our clients who use our property management software where … service. Across our cloud platform we have over 7000 active users who you will be supporting. To be successful in this role, you should have excellent communication skills, strong customer-service orientation, and an interest in problem solving. Required Key Skills Strong professional communication skills, with previous customer service and technical support experience. Good timekeeping, and More ❯

Role: Service Desk Technician Industry: Managed Service Provider (MSP) Location: Milton Keynes Salary: up to £28,000 DOE Are you passionate about IT support and delivering great customer service to a range of clients in various industries? A well-established Managed Service Provider in Milton Keynes are looking for a Service Desk Technician to … support tickets and ensuring timely resolutions. Assist senior team with IT projects Hardware builds and assisting with system upgrades, installations, and configurations. What you'll need: Experience in a service desk or IT support role, ideally within an MSP environment Strong knowledge of Windows OS, Microsoft 365 and applications, Active Directory. Knowledge of networking skills (WAN/LAN/… Assistance Programme Certification investment & training If you're looking for a dynamic role with opportunities to grow in a supportive MSP environment, please apply for immediate consideration. Key Words: Service Desk Analyst, Service Desk Technician, 1st Line, 1st/2nd Line, IT Support Engineer, IT Analyst, IT Technician, IT Support, MSP Engineer, Field Engineer In Technology Group Ltd More ❯

is in our DNA, and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Role Overview: This is a fantastic opportunity for an energetic and professional Service Fulfilment Analyst to join our bustling Service Desk team. You'll be the go-to person for 2nd line support and diagnostics, playing a vital role in ensuring … customers' IoT connections are set up and serviced flawlessly. If you love solving puzzles and thrive in a fast-paced environment where you can make a real impact on customer satisfaction, this quest is for you! You'll report directly to the Service Fulfilment Supervisor and work closely with colleagues across the business, external suppliers, and industry specialists. More ❯

Technical Support EngineerLocation: Maidenhead, Berkshire Salary: £30,000 - £40,000 We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation. Key Responsibilities: Provide 2nd line support … tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions, and changes in service systems Deliver excellent customer service and represent the business professionally on-site Requirements: 3+ years in a technical support or network support role Strong understanding of Windows More ❯

is in our DNA , and we have an insatiable hunger to 'wow'! While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … Wireless Logic and Arkessa customers through seamless migrations and ownership changes. Reporting to the Migrations Support Supervisor, you'll be part of a dynamic team focused on delivering exceptional service and maintaining the integrity of our M2M databases. This role offers the chance to work with a diverse range of internal and external stakeholders, making a real impact on … customer experience and operational efficiency. Spearhead the end-to-end migration process for Wireless Logic and Arkessa customers, ensuring data accuracy and solution customization. Keep customers and internal teams in the loop with regular, clear progress updates throughout the migration journey. Become our go-to expert on Energy Metering customer migrations and all three main migration types, sharing More ❯

other Microsoft Partners. Caring about our people, customers and quality of work differentiates us. We always support our people and customers to achieve shared, agreed goals. Job Title: Senior Customer Engagement Functional Consultant Location: Hybrid working, Mainland UK based with travel to client sites as and when required. Reports to: CE Services Director Job Purpose: The Dynamics CE Senior … Functional Consultant is a core team member of our customer delivery of D365 CE solutions. You will be heavily involved in the technical solution design, developing, and leading the implementation of Dynamics CE solutions for our clients. You will be required to work in all areas of the project lifecycle from RFP and Tender through to Implementation and post … To provide senior functional consultancy across a diverse range of Dynamics CE projects giving input to the whole implementation life cycle. Liaise with clients to analyse business procedure, clarify customer requirements, and determine the scope of existing software. Interface effectively with other members of the delivery team and the Solution Architect to ensure that the CE solution meets client More ❯

Backup) Operations Engineer Connect to your opportunity The GTI Senior IT Continuity (Backup) Operations Engineer role requires advanced skills that enable the individual to deliver a high level of service and to meet the expectations of the business within an agile framework. Advanced knowledge of core specialized and technical competencies is required, along with a very solid understanding of … develop plan and execute IT Continuity Services across multiple Data Centers and geographic regions. The role requires advanced skills that enable the individual to deliver a high level of service whilst meeting the expectations of the business. It also requires a solid understanding of an enterprise IT infrastructure operational environment along with industry trends & best practices. You should have … and replication every day, and fix any issue that arises to ensure backup and replication SLAs are met Configure backups and perform restore as and when needed. Monitor the Service Now. Participate in planned maintenance activities Participate in a 24x7x365 on-call rotation Respond to and manage service issues and problems Responsible for awareness and compliance to policy More ❯

Job Title: Service Desk Engineer Location: Maidenhead Salary: £28,000 per annum Type: Full-time Permanent We're hiring on behalf of an expanding Managed Service Provider (MSP) based in Maidenhead that is looking for a Service Desk Engineer to join their dynamic team. Key Responsibilities: Provide 1st & 2nd line IT support via phone, email, and remote … the delivery of IT projects , both remotely and onsite Diagnose and troubleshoot issues with Windows, Microsoft 365, and networking Manage system builds, deployments , and routine maintenance Deliver excellent client service by understanding needs and resolving issues promptly About You: 2+ years' experience in IT support, ideally within an MSP environment Full driving licence (site visits required) Strong customer service and communication skills Able to prioritise workloads and solve technical problems independently Working knowledge of: Active Directory, Windows Server (2012+), Windows 10+ Microsoft 365 and Office administration Intune and Entra (formerly Azure AD) Networking: DNS, DHCP, routers, switches, email configuration System builds, deployments, and maintenance best practices More ❯

Field Service Engineer - Uninterruptible Power Supplies. Based : Thame, Oxfordshire. ROLE OVERVIEW As a Field Service Engineer, you will play a crucial role in ensuring the reliable operation of critical power systems. Your responsibilities will include commissioning, maintenance, service, and repair activities related to various uninterruptible power supply (UPS) solutions. Working in critical power environments, you will demonstrate … a wide range of businesses, demonstrating excellent communication skills and full ownership of assigned tasks. These tasks will include commissioning and activating newly installed equipment, as well as maintenance, service, and repair activities on different types of UPS system solutions. We provide comprehensive product training to equip you with the necessary skills. As a Field Service Engineer, you … will utilise technical literature, including schematic diagrams, service and maintenance manuals, and installation guidelines. Your goal is to complete tasks to a high standard, following established processes and collaborating effectively within a team environment. Your role will involve technical site analysis to resolve customer issues and perform field service duties related to a variety of electrical distribution More ❯

Service Desk Analyst What we’re all about: Any company can tell you about how they are a multi award winning, market leading business and yes, we are both of those things in the world of IoT connectivity!But we’re more than that. 🌍✨ Our mission? To make IoT management a breeze for any device, anywhere. With over … is in our DNA , and we have an insatiable hunger to ‘wow’! 🚀 While we may not always get it right, our drive to collaborate, innovate, and achieve top-notch customer satisfaction never wavers. We offer industry expertise, stellar service support, and the most flexible, resilient, and secure connectivity solutions on the market. Our expertise spans across various sectors … it. At Wireless Logic , we provide cutting-edge connectivity solutions and technologies to ensure a vast array of devices stay seamlessly connected. Draw Them In (Role Overview): As a Service Desk Analyst at Wireless Logic, you'll be at the heart of our operations, ensuring our customers receive top-notch support and their connectivity solutions run smoothly. This role More ❯

they’re very interested in having individuals join their team, who are keen to progress and succeed. 1st Line IT Support Technician – main responsibilities: To manage all incidents and customer requests from receipt to resolution and closure To ensure service level agreement standards are met To promptly complete any admin paperwork and documentation Keep accurate records of all … site information using IT Service Management tools Promote best practices and adhere to change control process Accurately plan and organise a working week Review scorecard weekly with Team Lead 1st Line IT Support Technician – skills & experience: Minimum of 6+ months of experience in an IT Support role Experience in using Windows Server/Active Directory Experience in using Office … Admin Exposure to Cloud support (desirable) Experience working with SLA’s Able to effectively manage multiple priorities Exceptional customer service skills Experience in a customer-facing role Some highlights of working with my client: Personalised training platform Skills assessment and personalised progression plans Microsoft Gold Partner and Google Partner Microsoft and Google training courses, accreditations and exams More ❯

to all of its sites. The team is comprised of highly skilled professionals who are dedicated to helping ensure that faculty staff and students receive the highest levels of service and support. We are seeking a motivated and talented Field Support Engineer to join our Clients team. As an IT Support Engineer, you will play a crucial role in … ensuring all of the schools sites receive exceptional on-site support and technical expertise. This role requires a combination of technical skills, customer service, and the ability to work independently. Key Responsibilities: Provide on-site technical support and troubleshooting for Windows desktop and server environments. Configure, maintain, and troubleshoot Microsoft 365 (M365) applications and services. Perform hardware and … upgrades, and repairs as needed. Diagnose and resolve network issues, including LAN and WAN configurations. Collaborate with clients to understand their technology needs and provide tailored solutions. Document all service requests, resolutions, and hardware/software changes. Maintain accurate inventory of hardware and software assets. Ensure compliance with company and client-specific security and data protection policies. Occasional travel More ❯

Technical Support EngineerLocation: Maidenhead, Berkshire Salary: £30,000 - £40,000 We are working with a successful Service Provider to find a hands-on Technical Support Engineer to join their team in Maidenhead. This is a varied field-based role combining 1st and 2nd line network support with on-site cabling and infrastructure installation. Key Responsibilities: Provide 2nd line support … tasks (switching, routing, firewall configurations) Configure and manage devices including Meraki, DrayTek, and Sophos firewalls Perform on-site installations and support as required Document issues, solutions, and changes in service systems Deliver excellent customer service and represent the business professionally on-site Requirements: 3+ years in a technical support or network support role Strong understanding of Windows More ❯

success plan and an opportunity to accelerate your career and make a real difference. 25 days annual leave + bank holidays (plus an extra day per full year of service up to 30) Life Insurance Policy Access to hundreds of discounts and freebies via Perkbox Commitment to professional development and training Free employee parking Who are we? An excellent … they can be, as well as our agent charters and well-being provisions. We are here to help if we can. Day-to-day, you will: Provide high-level customer service via telephone and email. Help our customers with questions and allow them to get the most out of our software by resolving their problems so they can … flexible and constructive approach to customers and to the team alike You work at pace, are goal orientated and have a strong delivery focus Previous experience within a direct customer contact call centre role or customer service role Previous experience of the expectations in a customer focused environment If you feel you match the required criteria More ❯

7pm-7am. (Pattern of days, days, nights) You will be part of our clients UK Technical Services Team and will be responding to a variety of IT incidents and service requests across Infrastructure, Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. We are looking for individuals who take ownership of their work and are committed to providing service to customers. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd … external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and More ❯

7pm-7am. (Pattern of days, days, nights) You will be part of our clients UK Technical Services Team and will be responding to a variety of IT incidents and service requests across Infrastructure, Storage, Network, Virtualisation, Backup, DR and Microsoft technologies. We are looking for individuals who take ownership of their work and are committed to providing service to customers. Your ability to go above and beyond, keeping the customer at the heart of everything you do, will be crucial in making them feel like they are in safe hands. We value proactive problem solvers who can anticipate client needs and deliver solutions that exceed expectations. A true IT Generalist role, this will predominantly be 2nd … external customers. As Technical Services Engineer, some of your duties will include: Monitor, Categorise, set priority of incoming tickets (incident, problem, request) Manage your daily schedule by working through service dashboards and prioritising tickets Event Monitoring and perform initial triage on Network, Compute, Storage, VMware, Backup & DR infrastructure Communication with customers as required; keeping them informed Identify trending and More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications Microsoft More ❯

Location: Oxford-based (Remote then possibly to hybrid) Salary: £35-43k per annum (DOE) Industry: Managed Services Provider About Us We are a fast-growing, client-focused Managed Service Provider (MSP) based in Oxford, supporting a wide range of businesses across the UK. We pride ourselves on our technical excellence, exceptional customer service, and strong team … technical guidance. Key Responsibilities Provide advanced technical support across Windows Server, Microsoft 365, Azure, networking, and security. Act as final escalation for 2nd and 3rd line issues from the Service Desk. Lead infrastructure projects including migrations, upgrades, and cloud transformations. Troubleshoot complex issues across servers, storage, firewalls, and virtualized environments. Maintain high availability and disaster recovery solutions (e.g., Veeam … hybrid setups Hyper-V and/or VMware virtualization Advanced networking (Firewalls, VLANs, VPNs, Routing) Proven experience with scripting (PowerShell) and automation. In-depth understanding of ITIL principles and service delivery in an MSP context. Excellent troubleshooting and diagnostic skills across a broad range of technologies. Ability to communicate complex technical concepts to non-technical stakeholders. Desirable Qualifications Microsoft More ❯

this growth, we are now looking for a 1st Line IT Support Technician to join our growing, dynamic Technology team. Our Technology team are fully committed to providing exceptional service by placing the users experience at the heart of everything they do, whilst creating a culture where you can thrive and do your best work. Reporting to our Senior … to incidents and requests in line with company SLAs. Youll be part of a team that isthe first point of contact for all IT queries submitted via telephone, self-service portal and walk-ups. Youll deal with a variety of hardware, software, telephony and mobile device issues, and will have the opportunity to gain insight into infrastructure-based technology … be interested in IT. Youll be self-motivated, conscientious, methodical and organised, with the ability to liaise with customers at all levels of a business whilst always demonstrating excellent customer service. Youll possess a logical approach to problem solving and be able to multitask. Essential skills : Basic troubleshooting experience of hardware, software, printers, and network connectivity issues Knowledge of More ❯

external community. Required Qualifications Bachelors or Masters degree in business, finance, engineering, or another relevant field OR enough experience in lieu of degree • Process improvement and facilitation experience essential • Customer Service/Success Experience essential • Project management experience essential • Demonstrated knowledge, expertise, and experience with designing and implementing large scale transformation process improvement solutions, using one or more … direction setting. • Ability to lead and coach/develop others in setting direction, strategy and executing problem-solving. • Strategic and forward thinking with the ability to drive optimization • Excellent customer relationship management (with understanding of business culture) - including communication, (written & verbal) change management and ability to influence and adjust at any level of the organization • Excellent presentation delivery, and More ❯

lead times. Excellent time management and organisational skills are essential Previous experience of scheduling resources, or the use of scheduling systems Essential skill in investigation and problem solving Strong customer service, communication (written & verbal) and organisational skills Experience of using a Learning Management system Be highly motivated, resilient and diligent, with an unwavering attention to detail and consistent … dependant on experience, 25 Days Annual Leave, Calex Employee Benefits Packages (Inc Private GP and Healthcare Services, High Street Discounts, Discounted Gym Memberships and on Demand 24 Hour Wellbeing Service (Counselling and Advice), Life Assurance, Pension, optional private Healthcare cover. Contract: Permanent, Full Time Working Hours: Monday to Friday, 40 hours per week Place of Work: VWG National Learning More ❯