1 to 25 of 39 ITIL Certification Jobs

different audiences A pragmatic approach to documentation: clear, concise, and purposeful Qualifications & certifications First-level university degree in Business, IT, Management or similar ITIL certification AWS certification Business Analysis certification or formal BA methodology training (highly valued) Language skills English: mandatory Additional UN languages ...

Azure, AWS. Experience in cost optimisation including financial analysis, technology vendor management, strategic planning and process improvement. TOGAF or any EA architecture domain related certification, Scrum, ITIL certification or any technology vendor certification (Microsoft, AWS, Oracle etc). Proficient in using office connectivity and productivity tools ...

Intune administration. Knowledge of supporting conference room devices. Knowledge of managing cloud printing. Managing asset inventory. Desktop support experience on Microsoft Managed Desktop environment. ITIL certification or ITIL process knowledge. Person Specification Informing Provides the information people need to know to do their jobs and to feel ...

Networking concepts. • Knowledge and experience with at least one of common RCA methods (5-Whys, Fishbone Diagram, Fault Tree Analysis, Pareto Analysis) • ITIL certification or knowledge of ITIL framework practices. Note that for this role, there will be a need to travel to site locations when required ...

successful candidate will act as the customer’s champion within The company, maintaining robust relationships and ensuring our services align with customer needs and ITIL standards. Main Tasks and Objectives Serve as the primary customer-facing contact, building trusted relationships and acting as the champion for assigned customer accounts … data and analytical skills to establish facts, identify trends, and drive service improvements. Develop and maintain IT service delivery processes in line with ITIL best practices and ITSM frameworks, working with Department managers to drive improvement and service maturity. Collaborate with internal Company personnel to ensure alignment on customer ...

reporting . Attention to detail for audit and compliance readiness . Qualifications Bachelor's degree in Information Technology, Computer Science, or related field . ITIL® Certification (Intermediate or Expert) with a focus on Change Management. Familiarity with COBIT® and other IT governance frameworks is a plus. Compliance-related ...

experience managing macOS environments Strong experience with externally hosted systems Proven ability in IT services and infrastructure design and management Experience with virtualisation technologies ITIL certification or strong ITIL knowledge Experience with Mobile Device Management (MDM) Strong technical project management skills Excellent communication and people management skills ...

user support teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don't miss ...

user support teams. Strong understanding of IT infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities. Don’t miss ...

Computing (advantageous). Experience using IT Service Management tools (e.g. ServiceNow). Excellent troubleshooting and problem-solving skills. Strong communication and interpersonal abilities. ITIL certification (Foundation or above) preferred. Key Responsibilities: Line management of a diverse technical team, including performance reviews, training plans and resource planning. Representing ...

qualification (e.g. Microsoft//VMWare) or equivalent knowledge, skills and experience. Evidence of continued professional development Desirable Project Management Qualification (Prince2, SCRUM, etc) ITIL Qualification Skills Essential Able to plan and prioritise work. Analyse, investigate and resolve complex IT issues/problems. Able to communicate effectively with ...

opportunities to enhance service performance and cost efficiency. Required Skills & Experience Proven experience in service architecture or IT service design roles. Strong understanding of ITIL framework and service management principles. Knowledge of enterprise infrastructure and application landscapes. Ability to create detailed service models and operational documentation. Excellent stakeholder engagement … eligible to obtain SC clearance Ability to work with sensitive and classified information in compliance with government and organizational security policies. Preferred Qualifications ITIL certification (Foundation or higher). Experience in large-scale enterprise or government environments. Familiarity with service modeling tools and frameworks. Must hold ...

written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you're interested in finding out more about the key responsibilities of the role and/ ...

Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Responsibilities: Write clean, secure code using test-driven approach. Create reusable and open … Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design ...

Technical Services Manager (ITIL/Service Management) Newtownabbey, Belfast area £34,000 to £37,000 + £11,100 shift allowance. We are working with a well-established organisation in Newtownabbey who are seeking an experienced Technical Services Manager to lead and develop their Technical Support function. This role … ideal for a service-driven leader with a strong ITIL Service Management background proven Incident Management expertise and ideally a knowledge of networking. You will lead technical support-focused shift teams, own major incident processes, and act as a key bridge between technical teams and senior stakeholders. Key Responsibilities ...

business and customers. What You'll Do: Lead and manage the IT Service Desk team, ensuring high performance and customer satisfaction. Own and improve ITIL-based IT Service Management processes across the life cycle. Maintain the Service Portfolio and Catalogue, ensuring accuracy and compliance. Act as Change Manager, balancing … staff and contractors. What You'll Need: Strong knowledge of IT Service Management life cycle and processes. Proven experience implementing and improving ITSM practices. ITIL certification (Foundation and Intermediate essential; Expert desirable). Familiarity with ITSM tools (eg, HaloITSM, Service Now) and telephony solutions (eg, RingCentral). Excellent ...

pragmatic engineer who balances hands-on delivery with strategic thinking Nice to Have (But Not Essential) ServiceNow certifications (CSA and/or CAD) ITIL certification Experience across multiple ServiceNow modules flexibility to learn others is supported Why This Role Stands Out True seniority global SME for ServiceNow Strategic ...

Intune, SOTI MobiControl, Apple Business Manager, Samsung Knox . Strong understanding of endpoint security and device imaging. Excellent communication and stakeholder-management abilities. Desirable ITIL certification or equivalent service management experience. Experience with Microsoft Entra ID, Autopilot, and Zero Trust principles. Knowledge of accessibility and inclusive technology practices. ...

Transaction processing systems Experience working with vendors, payment providers, and third-party suppliers. Comfortable operating under pressure and making decisions during critical incidents. Desirable ITIL certification or strong experience in ITIL-aligned environments. Experience with enterprise monitoring, alerting, and incident management tools. Experience in regulated or compliance ...

alongside transformation programmes Confident client-facing leader with exec-level stakeholder management Experience running large, complex delivery portfolios with commercial ownership Nice to Have ITIL certification Experience with cloud, DevOps or data modernisation programmes This role suits delivery leaders from major IT consultancies, integrators or managed service providers ...

with agreed protocols Ensure accurate logging and documentation of all incidents Process & Service Improvement Operate and maintain the incident management process in line with ITIL best practices Monitor and report on KPIs relating to incident response and resolution Analyse trends to identify recurring issues and opportunities for process improvement … Manager or Major Incident Manager role Strong leadership and coordination skills in high-pressure environments Excellent stakeholder management and communication skills Solid understanding of ITIL frameworks and incident management processes Experience working in enterprise or complex IT environments Desirable ITIL certification Experience working in regulated or customer ...

Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security Experience designing managed service/outsourcing solutions and leading bids worth £100k-£10m+ ITIL certification with good knowledge of service delivery best practice Ability to operate confidently up to CxO level Strong documentation, analytical and commercial modelling ...

Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security Experience designing managed service/outsourcing solutions and leading bids worth £100k-£10m+ ITIL certification with good knowledge of service delivery best practice Ability to operate confidently up to CxO level Strong documentation, analytical and commercial modelling ...

/Workplace as a Service Delivery/Service Support Manager. Will need to understand Incident and Change Management - ideally holding some form of ITIL Accreditations. Industry background - ideally around Start Up, Retail, Telco etc. Potential for a long term engagement. Must have a Hands on Attitude - be a technologist. ...

Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Responsibilities: Write clean, secure code using test-driven approach. Create reusable and open … Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design ...