1 to 25 of 46 ITIL Certification Jobs

audiences. Demonstrated experience conducting RCAs, PIRs, and implementing operational improvements. Commercial awareness with an understanding of contractual service commitments and customer expectations. Experience within ITIL environments; ITIL certification is desirable. Strong analytical, organisational, and decision-making capabilities What's in it for me? Ongoing professional development ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting ...

evolve a critical, high‐impact managed services function.This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia).You’ll be responsible for ensuring our managed services portfolio … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents.* Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle.* Drive operational excellence and cost control, including budgeting ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune ...

support its external customers and internal staff. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments … designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience Excellent communication and interpersonal skills. Strong organisational and problem-solving abilities. ITIL Certification Experience with ServiceNow and implementing a service into ServiceNow is essential. Preferred Qualifications Experience within data centre management, application hosting, network services ...

technologies and environments such as: Microsoft 365 Entra ID/Hybrid Identity Azure ITSM platforms (Freshdesk, ServiceNow or similar) Automation and modern workplace tooling ITIL certification or equivalent service management experience would be advantageous. What's On Offer Opportunity to work within a highly meaningful and purpose ...

technologies and environments such as: Microsoft 365 Entra ID/Hybrid Identity Azure ITSM platforms (Freshdesk, ServiceNow or similar) Automation and modern workplace tooling ITIL certification or equivalent service management experience would be advantageous. What's On Offer Opportunity to work within a highly meaningful and purpose ...

Desirable Microsoft MCSE/MCSA or equivalent qualification. Management of Cloud compute platforms (IaaS, PaaS & SaaS) from multiple vendors including Availability, Scaling, Costs & Security. ITIL Qualification Experience Essential At least 4 years of relevant experience in similar roles. Knowledge and experience of Microsoft operating systems. Experience working with virtualization ...

Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of ITSM platforms Design scalable ITSM workflows aligned with ITIL best practices Configure advanced automation using workflows, business rules, and triggers Build and optimize service catalogs and self-service portals Migration & Transformation Oversee data migration … Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong understanding of ITIL frameworks Preferred Qualifications ITIL certification (Foundation or higher) Experience with other ITSM platforms (e.g., ServiceNow, Jira Service Management) Basic scripting knowledge (JavaScript ...

landscapes. Key Responsibilities Lead and manage IT service delivery in line with agreed SLAs and KPIs Own and continuously improve ITSM processes, aligned to ITIL best practice Act as the primary interface between technical teams, end users, and senior stakeholders Manage incident, problem, change, and service transition activities Support … experience working within the UK public sector, ideally on secure or defence programmes Strong background in IT Service Management (ITSM) Solid working knowledge of ITIL (certification preferred) Excellent stakeholder management and communication skills Desirable Experience operating within large, complex or multi-supplier environments Background in defence, security ...

Familiar with ISO/IEC 20000-1 or structured service frameworks Strong communication and stakeholder management skills Confident handling escalations and service issues Desirable ITIL certification (or equivalent experience) Experience supporting ISO audits Exposure to customer success or account/service management roles Personal Attributes Strong people-first ...

fast-paced, evolving environment with competing priorities. · Ability to challenge and improve existing ways of working, enforcing operational standards where needed. Desirable: · ITIL certification (v3 or v4) or equivalent service management experience. · Experience operating in media, marketing, or multi-client environments with contractual separation requirements. · Hands-on administration ...

operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing Microsoft 365, Teams Telephony … automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g. Azure) ideal. Management or leadership training ...

present operational performance reports, metrics and recommendations to senior stakeholders. Qualifications : Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g. Azure) ideal. Management or leadership training … operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Preferred Skills : Experience supporting or overseeing Microsoft 365, Teams Telephony ...

support service provided to staff, students, and associates. The ideal candidate will ensure that standardised methods and procedures, based on the ITIL best practice framework, are used for efficient and prompt handling of all changes to minimise the impact on service quality. Day-to-day of the role: Support … daily operation of the Change Enablement process, providing advice and guidance on Change Enablement and other ITIL-related aspects. Deputise for the Change Enablement Practice Manager, including reviewing changes and chairing the Change Advisory Board (CAB). Create and maintain Service Management Process documentation, including process mapping diagrams ...

with MS Dynamics, Power Platform and Azure Experience managing independent testing (scope, pre-test config, triage findings) Experience with MCSE Certified or equivalent experience ITIL certification Please note that you must be eligible for BPSS and Standard Disclosure Clearance to commence this post. To From Record ...

risks and service improvements Maintain accurate service documentation and ensure delivery remains compliant with contractual and internal standards What you need to be successful ITIL Qualified Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Microsoft 365 Fundamentals (MS-900) Experience working with Clients, Vendors and Partners Proven experience working ...

capability, and a customer-focused mindset, with a continuous improvement orientation. Key requirements include: proven IT service delivery management experience in a complex environment, ITIL certification, supplier and licensing management expertise, strong stakeholder engagement skills, and experience using service management tools. Familiarity with cloud platforms and modern ...

problem-solving capability. Strong documentation writing and process modelling skills. Experience in manufacturing, engineering, or complex operational environments. Formal BA project management or ITIL qualifications (Desirable) We Will Offer You: We believe our people deserve to feel supported, valued and empowered, both inside and outside of work. That ...

Prior IT team management experience Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations. ITIL Qualified Preferred Demonstrate you can work in in a complex, highly outsourced environment with complex infrastructure Experienced in dealing with Senior Leaders and Customer ...

processes. Coordinate releases across engineering, platform, and operations teams to ensure reliable deployment of containerised services and applications. Ensure all releases comply with ITIL release and deployment management governance, including change approval and release documentation. Oversee deployment activities to cloud platforms and container orchestration environments (e.g. Kubernetes/OpenShift … managing problem management activities within complex IT or technical service environments. Experience managing software releases within CI/CD driven environments. Strong understanding of ITIL release and deployment management processes. Experience supporting containerised application deployments using orchestration platforms (e.g. Kubernetes or OpenShift). Working knowledge of CI/ ...