1 to 25 of 45 ITIL Certification Jobs

account management/sales teams to ensure client satisfaction Manage and resolve service complaints in a professional manner Process & Service Improvement Implement and maintain ITIL-aligned processes (Incident, Request, Problem, Change) Identify recurring issues and drive problem management initiatives Improve service desk efficiency through automation, documentation, and knowledge sharing … Team utilisation and productivity Reduction in repeat incidents Technical Operations Manager - Skills & Experience Essential Proven experience managing an IT service desk or support team ITIL certification (Foundation or above) Experience working within an MSP or multi-client environment Strong understanding of SLA-driven service delivery Experience using ticketing ...

will have a broad understanding of application architecture and full-stack support, combined with proven leadership capabilities, stakeholder management skills and experience operating within ITIL-aligned environments. You should be comfortable balancing hands-on technical involvement with people leadership, service improvement and strategic planning. Essential qualifications and experience: •Proven … client stakeholders, third-party suppliers and vendor support teams •Strong documentation, governance and operational process management skills •Excellent communication, planning, prioritisation and organisational abilities •ITIL certification or demonstrable experience working within ITIL-aligned service environments Desirable experience •Experience supporting bids, proposals, RFP responses or commercial estimates •Knowledge ...

levels and skillsets, provide training and support where required Knowledge/Experience/Skills Bachelors degree in computer science, computer engineering, or information technology, ITIL Certification or equivalent. Detailed knowledge of IT technical concepts from support through to infrastructure. Technical knowledge and experience of SQL, Visual Studio, SOQL ...

environment, for everyone. Your skills and experience Experience as a Change Manager within complex operational IT infrastructure environments (e.g. networks, data centre, security). ITIL certification (or similar) desirable, with strong understanding of change management processes. Confident decision maker with the ability to challenge changes when needed. Strong ...

everyday life and will be part of your working reality. We have built a representative and welcoming environment, for everyone. Your skills and experience ITIL certified. Experience of SIAM implementation and service management transformation. Experience of ESM/service management operating model design and service integration. Awareness of ISO20000 ...

Description for full details Person Specification Qualification Essential GSCE A-C in Maths and English, or evidence of successful secondary education Desirable ITIL Qualification Degree/Higher Education related to IT Additional courses related to IT Skills Essential Ability to interpret technical and non-technical data which ...

landscapes. Key Responsibilities Lead and manage IT service delivery in line with agreed SLAs and KPIs Own and continuously improve ITSM processes, aligned to ITIL best practice Act as the primary interface between technical teams, end users, and senior stakeholders Manage incident, problem, change, and service transition activities Support … experience working within the UK public sector, ideally on secure or defence programmes Strong background in IT Service Management (ITSM) Solid working knowledge of ITIL (certification preferred) Excellent stakeholder management and communication skills Desirable Experience operating within large, complex or multi-supplier environments Background in defence, security ...

required documentation and follow defined SDLC processes. Qualifications Proven track record of successful delivery in a similar IT Service Management role in Financial Services; ITIL Certification and solid experience in incident , change and problem management Robust analytical and strategic thinking, as well as the ability to grasp ...

engage non-technical audiences as effectively as technical ones Line management experience and the ability to develop and motivate a small team ITIL qualification desirable; relevant Microsoft, Azure, or security certifications a plus Why apply? You'll be joining an organisation where IT genuinely enables the mission, not just ...

engage non-technical audiences as effectively as technical ones Line management experience and the ability to develop and motivate a small team ITIL qualification desirable; relevant Microsoft, Azure, or security certifications a plus Why apply? You'll be joining an organisation where IT genuinely enables the mission, not just ...

priorities. Able to work independently and as part of a wider technical team. A full UK driving licence would be beneficial. Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Salary of £30,000 - £35,000 Hybrid working 25 days' annual leave plus bank holidays Additional ...

Microsoft 365 and SharePoint. Strong troubleshooting abilities, excellent written and verbal communication skills, and the ability to support non-technical users are essential. ITIL certification, experience in a manufacturing environment, experience with ServiceDesk Plus, and willingness to travel to remote sites are preferred. Work Authorization Notice: Please note ...

service environments. Exposure to Microsoft 365, cloud-based collaboration tools, and modern workplace technologies. Relevant industry certifications such as CompTIA A+, Microsoft, Apple, or ITIL qualifications. Experience supporting technology deployment, refresh, or migration projects. ...

scenarios. Skills that will help: College degree or equivalent experience/certificate in Computer Arts/Science with focus or experience on mainframe technologies. ITIL certifications a plus. ITSM knowledge a plus. Previous experience in financial firm, performing similar function is highly desirable Benefits of working at Bank ...

premises to Azure migrations Strong waterfall methodology background as the primary delivery method; agile capability as secondary PMP, APM, or MSP (or equivalent) certification Demonstrated ability to manage complex senior stakeholders across multiple concurrent client environments Strong commercial acumen with experience in financial management and project governance Nice … have: Familiarity with Fortinet, IBM, or HPE platforms ITIL certification Active SC clearance would be great! What's On Offer £550-650 per day (inside IR35 status) 3-month contract with a potential to extend Primarily remote working with occasional London office and client site attendance ...

premises to Azure migrations Strong waterfall methodology background as the primary delivery method; agile capability as secondary PMP, APM, or MSP (or equivalent) certification Demonstrated ability to manage complex senior stakeholders across multiple concurrent client environments Strong commercial acumen with experience in financial management and project governance Nice … have: Familiarity with Fortinet, IBM, or HPE platforms ITIL certification Active SC clearance would be great! What's On Offer £(Apply online only) per day (inside IR35 status) 3-month contract with a potential to extend Primarily remote working with occasional London office and client site attendance ...

including sign-off of end-to-end testing strategies and defect thresholds About You Proven experience in Service Transition/Service Management, aligned to ITIL (v3 or v4) and strong operational governance practices Demonstrated experience delivering transitions across complex programmes, portfolios, and multi-supplier environments Strong … during releases or hypercare phases Background working within a Systems Integrator, consultancy, or large-scale outsourced environment Exposure to public sector or regulated environments ITIL certification or equivalent service management qualifications About Us FDM is an award-winning global leader in tech and business talent solutions, backed ...

products or services. Strong communication skills, with the ability to tailor messages, formats, and channels to suit a wide range of users and stakeholders. ITIL certified. Foundation-level project management knowledge in a recognised methodology (e.g., PRINCE2, Agile, Lean). If you are available and interested, please apply ...

Desirable CompTIA A+ and Network+, Security + or equivalent. IT based A level Grade C or above/BTEC or equivalent. Degree or equivalent. ITIL certification. Support based Microsoft technologies accreditation. Knowledge of Remote Desktop Services technologies. Network troubleshooting experience. Knowledge of DHCP, DNS, VPN. Experience using ITSM packages. ...

data analysis and reporting. Understanding of metadata systems. Knowledge of development life-cycle best practices. Detailed knowledge of Windows environments. Other programming experience ITIL Qualification Knowledge of development life-cycle best practices Minimum 2 years’ experience of or exposure to insurance industry practices and/or systems. ...

Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Requirements: Experience with Java (Springboot) and AWS cloud services (ECR, ECS, Lambda … Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design ...

experience Strong knowledge of Microsoft 365 and Windows environments Experience with remote support tools and ticketing systems Preferred Experience in enterprise/government environments ITIL certification Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile ...

experience Strong knowledge of Microsoft 365 and Windows environments Experience with remote support tools and ticketing systems Preferred Experience in enterprise/government environments ITIL certification Does this opportunity sound like a fit for you? If so, join our talent community and click to apply now Our Profile ...

Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design … principles. ITIL certification will be desirable. Experience of working in Agile teams This is a unique opportunity for someone to work within a forward thinking consultancy that will give you exposure to the latest technologies and some of the most exciting projects the market has to offer. ...

worked in large, fast paced fragmented organisations eg hospitality, retail, telco, finance etc. Must have excellent communication skills. Likely to have some form of ITIL accreditation. Potential for a long term engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse ...