Maintaining and managing Enterprise Imagining Solutions. Maintaining and configuring IT service management software. Incorporate customer feedback to continuously improve service delivery. Other duties as assigned. Degree/Education/Certification Requirements: Bachelor's degree in computer science, information technology or a minimum of 4 years related work experience. A+ preferred certification preferred. ITILcertification required or … skills. • Must display excellent attention to detail. Desired Skills and Experience: Bachelor's degree in computer science, or other related IT field. Must possess excellent troubleshooting skills A+ preferred certification preferred. ITILcertification required or must be able to obtain. Position located in Albuquerque, NM Please apply at: VEVRAA Federal Contractor Three Saints Bay, LLC and its More ❯
Annapolis Junction, Maryland, United States Hybrid / WFH Options
Integral Federal
evidence/artifacts, submitting evidence to the program security department, and closing the associated tickets or Agile stories Qualifications Required: 10+ years' experience and a Bachelor's degree Security+ Certification or equivalent cyber security certificationITILCertification or equivalent Experience with environments and tools listed below: On-premises and Cloud database, data science and data analytics More ❯
Huntsville, Alabama, United States Hybrid / WFH Options
Connected Logistics
s degree in a relevant field (e.g., Business, IT, Engineering) or equivalent experience 10+ years of experience leading complex DoD programs of similar size and scope (=50 FTEs) PMP Certification required; DAWIA Level III or FAC-P/PM certification preferred Active DoD Secret security clearance Demonstrated success managing large Agile software development and sustainment programs within the … Desired Qualifications: Master's degree in relevant discipline Prior Army LDAC, AMC, or logistics IT program experience Experience managing 130+ person task orders SAFe Agilist or equivalent agile leadership certificationITILcertification or experience managing IT service delivery in DoD contexts Familiarity with Army cybersecurity frameworks, RMF processes, and STIG compliance Experience integrating COTS/GOTS/ More ❯
working knowledge of provisioning tools, configuration management systems, and license tracking workflows. Proficiency in Microsoft Office Suite, database applications, and collaboration platforms (e.g., SharePoint, Remedy, Oracle-based tools). ITILcertification TS/SCI with POLY is required to start Desired Qualifications ITILcertification and experience with Capability Maturity Model (CMM). Prior experience developing and More ❯
managing and improving office operations and procedures in support of the MID directorate 5 years' experience in the Westfield customer environment Master's degree Project Management Professional, or DAU certificationITILcertificationMore ❯
required. Minimum of 4 or more years leading or supervising technical teams is required. Project Management Professional (PMP), Agile Certified Practitioner (PMI-ACP), or equivalent project/product management certification is required. ITILcertification preferred Strong experience with ITIL practices, including incident, problem, and change management. Experience with ticketing systems (e.g., ServiceNow, Remedy) and reporting tools. … Some of these recognitions include: Recognized as a Top 20 "Best Place to Work in Virginia" Recipient of Department of Labor's HireVets Gold Medallion Great Place to Work Certification for five years running A Virginia Chamber of Commerce Fantastic 50 company A Northern Virginia Technology Council Tech 100 company Inc. 5000 list of fastest growing companies for eleven … years Two-time SBA SBIR Tibbett's Award winner Virginia Values Veterans (V3) Certification We recognize that every bit of our success is the result of our teams of hard-working, motivated, and innovative professionals who are proud to call themselves part of the Harmonia family! In addition to competitive compensation, a family-focused culture, and a dynamic, productive More ❯
to questions • Aptitude to address negative situations and resolve them in a positive manner • Approach work tasks as diplomatic, adaptive to a dynamic environment, dependable and reliable Education/Certification(s): • Technical degree, Associates or, Bachelor's degree in Computer Science/Information Systems, Science/Engineering/Math or 2-4 years' relevant experience in Information Technology preferably … within system or application administration is acceptable • Requires a DoD 8570.01-M Information Assurance Technical (IAT) Level II certification: CompTIA Security+ CE (Continuing Education) CompTIA Cybersecurity Analyst (CySA+) CE (Continuing Education) (ISC) Systems Security Certified Practitioner (SSCP) GIAC Global Industrial Cyber Security Professional (GICSP) GIAC Security Essentials Certification (GSEC) (ISC) Systems Security Certified Practitioner (SSCP) • Requires at least … one or more DoDM 8140.03 Computing Environment/Operating System (CE/OS) Defense Cyberspace Workforce Certification (DCWF) requirement(s) (or acquire within 120 days): DISA ACAS Operator and Supervisor Course (current; expires every 3 years) Preferred: Tenable.sc Specialist Certification; Tenable.sc Expert Certification Recommended: Tenable.sc Introduction and/or Tenable Nessus Fundamentals • Prefer one or more of More ❯
experience Strong understanding of IT operations management Experience managing complex technical environments Proven leadership and team management abilities Desired: Advanced degree in related field Experience with Navy maintenance systems ITILcertification SAFe certification Knowledge of DoD operational requirements Experience managing legacy system operations Understanding of modern IT service delivery Project management certification Additional Information: This position More ❯
10+ years of relevant experience in service desk or program management. 4+ years of leadership experience in service desk support and operations. One of the following certifications is required: ITILCertification, Security+, PMP Certification Preferred Qualifications: Help Desk Institute (HDI) certification Familiarity with Agile methodologies Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/ More ❯
Salisbury, Wiltshire, England, United Kingdom Hybrid / WFH Options
Circle Recruitment
strategy, policies and processes. Experience of working within a similar governance and/or assurance role. Experience of writing and reviewing technical design documentation. ISEB (Information Systems Examination Board) certification One of the following: ITIL (Information Technology Infrastructure Library) Certification IT4IT Certification COBIT (Control Objectives for Information and Related Technologies) Certification Experience of operating in … DV Clearance, DV Check, Developed Vetted, Developed Vetting, DV Strap, Active DV, Enterprise Architect, Applications Architect, Application Architect, Technical Architect, Solution Architect, Solutions Architect, ISEB, Information Systems Examination Board, ITIL, ITILV3, ITILV4, ITIL-V3, ITIL-V4, ITIL4, ITIL3, Information Technology Infrastructure Library, IT4IT, COBIT, Control Objectives For Information And Related Technologies Circle Recruitment is acting as an More ❯
of relevant experience in service desk or program management. 4+ years of hands-on leadership experience in service desk support and operations. One of the following certifications is required: ITILCertification, Security+, PMP Certification Preferred Qualifications: Help Desk Institute (HDI) certification Familiarity with Agile methodologies Experience with ServiceNow, JIRA, and MS Office suite (beyond Excel/ More ❯
compliance status and technical issues - Work independently and collaboratively in a team environment - Demonstrate initiative and adaptability in a dynamic setting Required Qualifications: - Active Secret clearance - DoD-issued ESS Certification - Bachelor's degree or equivalent experience - 5-7 years of related network/system administration experience Experience with: - VMWare - Windows Server 2016 or higher - Microsoft SQL Server - Linux systems … Applying DISA STIGs and security patches - SOP and policy development for ESS - IAT Level II certification (one of the following): - CCNA Security - CySA+ - GICSP - GSEC - Security+ CE - CND - SSCP - Computing environment certification (e.g., CCNA) within 6 months of hire Preferred Qualifications: - Knowledge of ITIL processes and ITILcertification - Experience with the IAVM process Compensation: - Salary More ❯
high paced environment. Good written and verbal communication skills with the ability to engage both technical and business stakeholders. Strong organizational skills with the ability to multi-task Thorough ITIL awareness, preferably supported by ITILcertification "Service Operations", "Operational Support and Analysis", or "Problem Management". ITIL foundation qualification is a minimum requirement. Familiarity with reporting More ❯
needs for quality, continuity, and performance, prepare IT Mission Directors for real-time decision-making, and assist with troubleshooting outages to ensure rapid return to service. Candidates will leverage ITIL and ITSM practices such as Event, Incident, Problem, and Process Management to improve and mature IT operations. Responsibilities Maintain current awareness of evolving IT service baselines across networks, virtualization … hosting, and enterprise IT capabilities. Apply ITIL and ITSM frameworks to support the oversight and maturity of IT operations. Assess proposed service delivery alignment against mission requirements. Oversee service operations in accordance with Service Level Agreements (SLAs), compliance standards, and performance objectives. Review and advise the government on IT capabilities and planned maintenance activities. Provide process improvement recommendations to … action analysis and prepare reports to inform senior decision-makers and recommend improvements. Ensure plans, processes, and procedures are continuously aligned with mission needs. Provide recommendations on requirements, scheduling, certification strategies, and other IT service features. Operate proactively with the ability to lead project engagements independently. Identify gaps in data collection and recommend improvements to better measure service provider More ❯
for Skills & Experience: Technical Expertise: Strong background in IT infrastructure (servers, networking, cloud, virtualisation, storage, security, etc.). Hands-on experience is a plus. Service Management: Deep understanding of ITIL frameworks and best practices. ITILcertification is desirable. Project Management: Experience managing IT infrastructure projects using Agile, Waterfall, or hybrid methodologies. PMP, PRINCE2, or equivalent certificationMore ❯
Newcastle Upon Tyne, Tyne and Wear, North East, United Kingdom
Randstad Digital
not essential). A 2.1 degree in Computer Science or a related field from a top-tier university. Excellent communication skills for engaging business stakeholders, end-users, and technologists. ITILcertification (or equivalent ITIL framework experience). Technical expertise in: Databases & design: SQL Server Monitoring tools: Grafana, Prometheus, Victoria Metrics Scheduling tools: Control-M Operating systems: Windows More ❯
Great Lakes, Illinois, United States Hybrid / WFH Options
AETG Services PVT LTD
Role: ITIL Process Analyst Location: Bloomington, IL (Hybrid) Job Description Technology Process Analyst Sr: Multiple PracticesThe ITIL Practice Owner develops, maintains, implements and trains the organization on processes and process improvement initiatives. Organizes, leads and facilitates cross-functional project teams. Develops metrics that provide data for process measurement, identifying indicators for future improvement opportunities. Measures performance against process … May deliver presentations and training courses including measurement, analysis, improvement and control. Surveys and analyzes best practices for techniques and processes. Communicates team progress. Performs cost and benefit analyses.Qualifications ITILcertification qualification at a minimum of foundation level Experience with at least one of the following practices:o Availability Managemento Request Managemento Release Managemento Change Managemento Knowledge Management … Background of working within the IT Service Management discipline Experience with Microsoft OfficeResponsibilities Development of ITIL based processes, procedures & policies Project management of the development of new or enhancement of existing processes Effectively manage Stakeholder groups Identification and development of Critical Success Factors, Key Performance Indicators and associated metrics Build and maintain effective working relationships with IT colleagues and More ❯
and remove abandoned cable, and keep cable neatly tied and bundled while maintaining. safety standards . REQUIRED QUALIFICATIONS Active Top Secret Clearance with a CI Poly Active IAT II certification ( Security+) , with ITILcertification desired. 5+ years hands on IT experience with a proven track record in the deployment and maintenance of extensive global networks and systems More ❯
TS/SCI with Polygraph Employee Type: Regular Percentage of Travel Required: Up to 10% Type of Travel: Local The Opportunity: We are seeking an experienced and detail-oriented ITIL Network Event Management Quality Assurance Analyst to ensure the highest standards of quality in our IT event management processes. The ideal candidate will develop and implement quality assurance processes … aligned with ITIL best practices, focusing on the effective monitoring and management of IT events to prevent service disruptions and maintain optimal system performance . Responsibilities: Monitor network events, incidents, and alerts to ensure timely identification and resolution of network issues. Utilize ITIL frameworks to ensure that network event management aligns with industry best practices. Conduct regular audits … of event monitoring systems, event correlation processes, and response procedures to ensure compliance with ITIL standards Analyze event logs, metrics, and trends to identify areas for improvement in event detection, classification, and response. Train and mentor IT staff on ITIL event management practices and quality assurance procedures. Collaborate with IT operations teams to resolve event-related issues and More ❯
Directory, Entra ID, and/or related technologies - Proven experience in designing, implementing and operating Service Infrastructure technologies - Deep understanding of IT service management (ITSM) frameworks - Deep understanding of ITIL framework and best practices, including incident management, problem management, change management, and service release management - Strong relationship management skills and the ability to communicate effectively with both technical and … executive audiences - Experience leading and mentoring technical teams - 8570 or 8410 compliant certifications Desired Skills and Experience: - ITIL v4 Foundation Certification (Managing Professional preferred) - Experience in a specific industry (e.g. DoD IT Operations) - Project management experience - ITIL Strategic Leader certification Certifications: - AWS Certified Solutions Architect, Azure Solutions Architect, VMware Certified Professional, Certified Kubernetes Administrator, Windows Server … Hybrid Admin or Red Hat Certified Specialist Architect certifications (e.g., TOGAF) - ITIL certifications - Project Management certifications (e.g., PMP, Agile) CB5 Solutions LLC is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other protected characteristic. More ❯
Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal More ❯
WC1B, Tottenham Court Road, Greater London, United Kingdom
BrandEd UK
Degree in Computer Science/Information Systems or related field or relevant practical IT related qualifications. At least one Microsoft (MCP), or other industry standard certification. At least one ITIL qualification would be advantageous. Communication Skills Excellent verbal and written communication skills. Excellent command of the English language. Physical Attributes Physically able to move around the building to deal More ❯
s not afraid to have a voice and drive positive change. This is a fantastic opportunity for an ambitious individual who wants to take the next step in their ITIL journey. IT Service Management Analyst - The role: Support and enhance IT Service Management (ITSM) processes across the organisation, with a focus on continuous improvement. Analyse incident and service request … Support the administration and configuration of ITSM platforms Support Software Asset Management (SAM ), including software inventory, usage, and compliance. IT Service Management Analyst, experience required: Good understanding of the ITIL framework and ITSM best practices (ITILcertification is a plus, but not essential). Analytical and problem-solving skills, with an inquisitive mindset. Experience working with third More ❯
Ensure IT operations comply with maritime regulations, cybersecurity policies, and data protection standards. Qualifications & Requirements: 5+ years of experience in IT service management, IT operations, or technology leadership roles ITILCertification required (experience implementing ITIL best practices preferred) Strong leadership and stakeholder management skills, with the ability to communicate technical concepts to non-technical audiences Proven experience More ❯
Employment Type: Permanent
Salary: £50000/annum TAX FREE, living expenses covered
ASQL. Proficiency in Microsoft Office and Project. Good influencing and networking skills. Adaptability to change and pressure. Nice to Have Bachelor s degree in computer science or related field. ITILcertification or experience. Supervisory experience. Experience with ITIL framework. Understanding of corporate and ICT processes. Knowledge of Microsoft Cloud and Citrix. DISCLAIMER: By applying for this vacancy More ❯