1 to 25 of 39 ITIL Certification Jobs

equivalent experience. 5+ years of experience in IT systems analysis, technical support, vendor management, or service delivery within a structured IT environment (e.g., ITIL framework). Proven ability to translate technical challenges into business-relevant insights and solutions. Strong experience designing and delivering IT training to diverse user groups. … Nice InContact) Strong interpersonal and communication skills-able to engage both technical and non-technical stakeholders. Excellent documentation, knowledge management, and reporting capabilities. ITIL certification (v3 or v4) strongly preferred. Microsoft 365 or similar technical certifications are a plus. "Be the bridge between people and technology-help shape ...

assets and administrative processes (e.g. devices, peripherals) Developing user documentation and knowledge bases to enhance self-service and user experience Driving continuous improvement across ITIL service processes (incident, change and release management) What We're Looking For Strong experience in IT infrastructure, systems and support environments (minimum 3 years … communication skills, with the ability to explain technical concepts clearly The ability to prioritise effectively and manage competing demands in a dynamic environment Desirable: ITIL certification (or working knowledge of ITIL practices) Experience with cloud technologies, networks (LAN/WAN), Microsoft systems and business applications Experience ...

capabilities. Comfortable operating within fast-paced and evolving environments. Experience leading distributed teams across onsite and remote locations. CertificationsEssential PMP and/or PRINCE2 Certification Desirable Agile Project Management Accreditation ITIL Certification Why Apply? Opportunity to deliver a business-critical transformation programme within a household-name media ...

Experience in IT Support/Service Desk/Desktop Support roles Strong knowledge of Windows, Microsoft 365, Active Directory, and endpoint support Understanding of ITIL and working to SLAs Strong troubleshooting and customer service skills Desirable: ITIL certification, virtualised environments, IT procurement experience In return ...

account management/sales teams to ensure client satisfaction Manage and resolve service complaints in a professional manner Process & Service Improvement Implement and maintain ITIL-aligned processes (Incident, Request, Problem, Change) Identify recurring issues and drive problem management initiatives Improve service desk efficiency through automation, documentation, and knowledge sharing … Team utilisation and productivity Reduction in repeat incidents Technical Operations Manager - Skills & Experience Essential Proven experience managing an IT service desk or support team ITIL certification (Foundation or above) Experience working within an MSP or multi-client environment Strong understanding of SLA-driven service delivery Experience using ticketing ...

Responsible to leverage the aiops, service now to increase the automation of resolution. Design and oversee the implementation of ITSM tooling solutions that support ITIL-aligned processes. Work collaboratively with cross-functional teams to ensure integration of ITSM tools with other essential enterprise tools (eg, monitoring, CMDB, service desk … autohealing practices into BAU operations through service design and service operations processes. Additional/Desirable: Strong understanding of ITSM best practices and principles; ITIL certification is preferred. Experience of managing and working with vendors/offshore teams to support day to day activities. Ability to lead and motivate ...

level education or equivalent professional experience in engineering, information systems, service management or a related discipline. Strong working knowledge of service management frameworks in ITIL‐aligned environments. Demonstrable understanding of change management, asset and configuration management, and performance assurance in complex, regulated service contracts. Ability to operate credibly … technically complex environments without acting as a hands‐on technical specialist. Desirable ITIL certification or equivalent service management training. Engineering or technical background in large‐scale systems or infrastructure environments. Formal training in risk management, asset management or quality management systems (e.g. ISO‐aligned environments). Benefits Holidays ...

engage non-technical audiences as effectively as technical ones Line management experience and the ability to develop and motivate a small team ITIL qualification desirable; relevant Microsoft, Azure, or security certifications a plus Why apply? You'll be joining an organisation where IT genuinely enables the mission, not just ...

priorities. Able to work independently and as part of a wider technical team. A full UK driving licence would be beneficial. Microsoft, CompTIA or ITIL certifications would be advantageous. Benefits Salary of £30,000 - £35,000 Hybrid working 25 days' annual leave plus bank holidays Additional ...

skills Experience managing enterprise transformation programs Strong communication, governance, and delivery management capabilities Ability to work in hybrid and fast‐paced delivery environments Preferred ITIL certification or ServiceNow certifications Experience managing telecom digital transformation programs Knowledge of enterprise operational support systems Experience handling global or large‐scale delivery ...

premises to Azure migrations Strong waterfall methodology background as the primary delivery method; agile capability as secondary PMP, APM, or MSP (or equivalent) certification Demonstrated ability to manage complex senior stakeholders across multiple concurrent client environments Strong commercial acumen with experience in financial management and project governance Nice … have: Familiarity with Fortinet, IBM, or HPE platforms ITIL certification Active SC clearance would be great! What's On Offer £(Apply online only) per day (inside IR35 status) 3-month contract with a potential to extend Primarily remote working with occasional London office and client site attendance ...

including sign-off of end-to-end testing strategies and defect thresholds About You Proven experience in Service Transition/Service Management, aligned to ITIL (v3 or v4) and strong operational governance practices Demonstrated experience delivering transitions across complex programmes, portfolios, and multi-supplier environments Strong … during releases or hypercare phases Background working within a Systems Integrator, consultancy, or large-scale outsourced environment Exposure to public sector or regulated environments ITIL certification or equivalent service management qualifications About Us FDM is an award-winning global leader in tech and business talent solutions, backed ...

products or services. Strong communication skills, with the ability to tailor messages, formats, and channels to suit a wide range of users and stakeholders. ITIL certified. Foundation-level project management knowledge in a recognised methodology (e.g., PRINCE2, Agile, Lean). If you are available and interested, please apply ...

skills and capabilities and will consider workload and professional development. Your knowledge/skills, education, and experience: Knowledge/Qualification/Training/Certification: Bachelor’s degree from an accredited institution, with degree preferred in Computer Science, Information Technology Systems Security or related field. Master’s degree preferred. Communication … title of the position. Certified Information Security Manager (CISM) or Certified Information Systems Security Professional (CISSP) Certification. Knowledge of Information Technology Infrastructure Library (ITIL) (certification preferred) with respect to security administration and information technology governance in a multiplatform environment. Experience in establishing cybersecurity and risk metrics for reporting. ...

with the ability to influence senior business and technology leaders. Experience supporting large-scale cloud transformation, modernisation or platform engineering programmes. Azure, Agile or ITIL certifications would be advantageous. Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on . Know someone great? Refer them ...

with the ability to influence senior business and technology leaders. Experience supporting large-scale cloud transformation, modernisation or platform engineering programmes. Azure, Agile or ITIL certifications would be advantageous. Apply now to speak with VIQU IT in confidence. Or contact Aaron Chiverton on (url removed) . Know someone great ...

hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions ...

hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions ...

hands-on knowledge of a range of IT environments, SaaS, cloud infrastructure (AWS & Azure), and security tools. Required expertise in ISO 22301, NIST and ITIL Certifications (Preferred): Certified Business Continuity Professional (CBCP), CISSP, CISM, or DRI International certifications Experience of communicating to senior stakeholders and interpreting complex technical solutions ...

Python development and scripting Hands-on experience with JavaScript, REST APIs, and automation Experience with CMDB, reporting, and dashboards Knowledge of Agile and ITIL processes ITSM ITOMComplaints Management Problem Management Knowledge Management Responsibilities: Design and develop ServiceNow ITSM solutions and workflows Develop Python scripts for automation and integrations Customize … support Troubleshoot and enhance existing ServiceNow applications Experience: 8+ years of experience in ServiceNow Development/Design Strong Python scripting and automation experience ITIL certification is a plus ...

Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Requirements: Experience with Java (Springboot) and AWS cloud services (ECR, ECS, Lambda … Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design ...

children. A full DBS check will be carried out on any successful applicant. Experience of using a service desk is also required and an ITIL qualification would be an advantage but not a requirement. You must be organised, be able to take ownership of service desk calls ...

various database languages Qualifications-Academic/Craft/Professional Essential A computer or business orientated qualification or equivalent experience Desirable ECDL or equivalent ITIL Qualification Knowledge Requirements Essential Significent service desk or application support experience Basic understanding of the IT function Understanding of data quality requirements Excellent knowledge ...

Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial ...

Creation : You have a proven track record of developing complex managed service solutions and winning contracts valued from £100k to over £10m. Certifications & Knowledge : ITIL Certification and a solid understanding of service delivery frameworks and best practices are essential. Commercial Acumen : Your experience includes strong commercial ...