1 to 25 of 38 ITIL Certification Jobs

Manager with a strong track record of delivering complex technical projects. This role is ideal for a structured and proactive professional with PRINCE2 and ITIL certifications, and demonstrable experience managing third-party vendors and stakeholders. Key Responsibilities Lead end-to-end delivery of technical projects, ensuring alignment with business … objectives, timelines, and budgets Apply PRINCE2 methodologies to plan, initiate, execute, monitor, and close projects effectively Integrate ITIL best practices into service delivery and project transition phases Manage and coordinate third-party suppliers, ensuring performance, accountability, and contract adherence Identify and mitigate risks, issues, and dependencies across multiple workstreams ...

plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across … paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting ...

critical, high‐impact managed services function. This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia). You’ll be responsible for ensuring our managed services portfolio … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents. Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle. Drive operational excellence and cost control, including budgeting ...

evolve a critical, high‐impact managed services function.This is a leadership role with full accountability for service delivery, service desk operations, engineering teams, and ITIL-led service management across a 24×7 UK and nearshore model (UK & Sofia).You’ll be responsible for ensuring our managed services portfolio … quality service delivery against agreed SLAs, OLAs, and KPIs, acting as the senior escalation point for key customers and major incidents.* Own and mature ITIL‐based service management processes, embedding governance, best practice, automation, and continuous improvement across the service lifecycle.* Drive operational excellence and cost control, including budgeting ...

service desk environments and ITSM processes Ability to coordinate across multiple teams and suppliers Comfortable working in a fast paced, high volume environment Desirable ITIL certification or strong ITIL knowledge Experience in large scale onboarding, migrations, or transformation programmes Exposure to Microsoft environments including Windows, M365, Intune ...

problem management insights. Required Skills and Experience: Proven experience managing problem management activities within complex IT or technical service environments. Strong knowledge of ITIL service management practices, particularly problem and incident management. ITIL certification (Foundation or higher). Experience conducting root cause analysis and coordinating technical investigations ...

environments. Ability to prioritise effectively and take full ownership of tasks. Collaborative team player who supports others and champions continuous improvement. Microsoft certifications or ITIL qualifications are advantageous but not essential. Apply today and become the force behind our long-term IT reliability and performance. In return, you will ...

scale. Key Responsibilities Platform Implementation & Architecture Platform Implementation & Architecture Lead end-to-end implementation and optimization of Freshservice Design scalable ITSM workflows aligned with ITIL best practices Configure advanced automation using workflows, business rules, and triggers Build and optimize service catalogs and self-service portals Migration & Transformation Lead migration … Service catalog design Experience designing and managing CMDB and asset management systems Familiarity with REST APIs, integrations, and automation tools Strong understanding of ITIL frameworks Preferred Qualifications ITIL certification (Foundation or higher) Experience with other ITSM platforms (e.g., ServiceNow, Jira Service Management) Experience with Freshworks ecosystem tools ...

Required Skills & Experience Strong experience (5+ years) in a Service Relationship Manager, Service Delivery Manager or IT Service Manager role. • Solid working knowledge of ITIL (v3 or v4) and practical experience applying ITIL principles in a live service environment. • Experience managing complex, mission-critical B2B technology services, ideally … able to interpret service data and turn insight into improvement actions. • Excellent communication and stakeholder management skills. • Fluent in English, both written and verbal. • ITIL certification is strongly preferred (Foundation minimum; higher levels a plus). Job Description This role is accountable for owning ...

willingness to learn. Attention to detail and a methodical approach to documentation. Proficient in Microsoft Office (Excel, Word, PowerPoint). Desirable: Awareness of ITIL principles (ITIL Foundation certification is a plus). Experience in an IT operational or support environment. Exposure to Change or Release Management processes. … fosters growth and development in Service Management. Opportunities to work on a diverse range of projects and IT service introductions. Training and support towards ITIL certifications and broader ITSM knowledge. Exposure to a highly regulated and security-conscious financial services environment. If you're excited about taking your first ...

Qualifications & Education Essential Educated to Bachelor's degree level in an IT or related subject or equivalent experience Evidence of ongoing professional development InterSystems Certification Desirable Tiani/2T Certified Associate Microsoft Certification ITIL Qualification Prince2 or Agile Qualification Knowledge & Experience Essential Advanced knowledge and experience … maintaining technical documentation. Advanced relational database design knowledge in a healthcare setting. In depth knowledge of SQL Server administration and database optimisation. Knowledge of ITIL, in particular Change Management and Release and Deployment Management. A well rounded understanding of healthcare informatics Disclosure and Barring Service Check This post ...

services Experience with Power Apps, Power Automate, and JavaScript/C# for plugins Configuration experience across workflows, system and user interfaces, and field management ITIL certification or experience working in structured IT service environments Experience supporting tightly integrated systems Please get in touch with Kamilla Ryan if interested ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management ...

systems Ability to troubleshoot and resolve IT issues efficiently Some knowledge of networking technologies Full driving licence and access to transport Desirable (Not Essential) ITIL certification Experience with ServiceNow or other service desk platforms Exposure to Cisco Unified Communications/telephony systems Why Apply? Join a well-established ...

operational environment Ability to lead, motivate, and develop high-performing teams Preferred Qualifications: Degree (or equivalent) in an ICT-related discipline CISM or equivalent certification ITIL qualification Strong influencing and negotiation skills What's in it for you; Circa 65k plus car allowance (salary negotiable depending on experience ...

this role, you should have: Proven experience working as an IT Service Manager or in a similar IT service delivery role Understanding of ITIL principles and best practices ITIL certification (desirable) Experience managing service transition activities Familiarity with incident management processes and tools Understanding of project management ...

Prior IT team management experience Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations. ITIL Qualified Preferred Demonstrate you can work in in a complex, highly outsourced environment with complex infrastructure Experienced in dealing with Senior Leaders and Customer ...

Engineer with Active Security Clearance (SC) Experience leading team of Application Support Engineers Proven experience in application management in Azure environments Strong Knowledge of ITIL Experience of development within Healthcare (InterSystems Health Share and Health Connect) Excellent understanding of EMPI, PD, Integration engine and IRIS Nice to have: ITIL Certification Development with Azure, Microsoft .Net, Terraform and Ansible Experience of Azure DevOps/Jira If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.If this job isn't quite right ...

processes. Coordinate releases across engineering, platform, and operations teams to ensure reliable deployment of containerised services and applications. Ensure all releases comply with ITIL release and deployment management governance, including change approval and release documentation. Oversee deployment activities to cloud platforms and container orchestration environments (e.g. Kubernetes/OpenShift … managing problem management activities within complex IT or technical service environments. Experience managing software releases within CI/CD driven environments. Strong understanding of ITIL release and deployment management processes. Experience supporting containerised application deployments using orchestration platforms (e.g. Kubernetes or OpenShift). Working knowledge of CI/ ...

identifying root causes Good understanding of Microsoft 365, cloud services and user access management Experience supporting business systems such as CRM platforms Familiarity with ITIL processes and working in a structured service desk environment Experience working with third-party vendors or external support teams Strong communication skills with … issues clearly Experience supporting or mentoring junior team members Good documentation skills and attention to detail It would be a bonus if you have: ITIL certification Experience with cloud infrastructure or automation tools Exposure to reporting, data analysis or SQL If you’re an IT Support Specialist ...

delivering knowledge transfer and service readiness activities. Ability to work under pressure with strict delivery timelines. Highly organised, detail-oriented, and governance-focused. ITIL certification or equivalent service management credentials are desirable. This role offers the opportunity to be part of a significant transformation project, leveraging your expertise ...

experience (Essential) Nice to have: Azure IaaS design and deployment Firewall and network security technologies PowerShell or automation experience Microsoft, VMware, CompTIA or ITIL certifications (or working towards them) If you're an IT Engineer looking for responsibility, variety and a role where your input actually counts, this ...

written communications. Working knowledge of Microsoft Windows operating systems and Microsoft Office applications. Essential Qualifications: Educated to GCSE level or equivalent. Desirable Qualifications: ITIL qualification or equivalent. Microsoft accreditation or equivalent. If you are interested in finding out more about the key responsibilities of the role and/ ...