1 to 25 of 111 ITIL Certification Jobs in the UK

NICE-CX1 platform - a significant advantage and may support a salary above the standard range Experience with other CCaaS platforms such as 8x8 ITIL certification or strong working knowledge of ITIL methodology (certification fully funded by the business for the right candidate) Benefits … right candidate Flexible working - Manchester office once per week, with remote working for the remainder TOIL provided for any out-of-hours travel ITIL certification funded where not already held Joining a 7-person team with a proven internal progression pathway - from Specialist to Team Leader to Manager ...

DOORS. Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools. Experience working within Windows and UNIX/Linux environments. Awareness of ITIL, systems lifecycle management, and industry best practice. INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes Strong ...

communicate to both technical and non-technical teams. If not held already, opportunity may be provided to gain the following when in post: TOGAF certification BCS Enterprise and Solution Architecture Certification Open Agile ArchitectureTM Practitioner Certification Archimate Training ITIL certification This post may be eligible ...

plaudits. Support the development, documenting, and maintaining of service desk processes, procedures, and best practices. Ensure compliance with company policies and industry standards, including ITIL practices. Identify and implement improvements to service desk tools and workflows. Collaborate with other IT teams to ensure alignment and efficiency across … paced environment. Strong understanding of IT infrastructure, systems, and troubleshooting methodologies. Experience with service desk management tools (e.g., ServiceNow, Jira, Zendesk). Knowledge of ITIL frameworks and best practices; ITIL certification preferred. Excellent leadership and team management skills. Strong communication, interpersonal, and problem-solving abilities. Customer-focused ...

Microsoft Office Suite and CRM tools, and confident preparing reports and executive‐ready updates. Knowledge of service management best practices—ideally supported by ITIL certification—will help you safeguard service quality and unlock growth for CSL and its customers. Duties & Responsibilities: This role will encompass a range … work independently and as part of a team. Proficiency in Microsoft Office Suite and CRM software. Knowledge of service management best practices and methodologies. Certification in ITIL or other relevant frameworks. The role will require occasional international travel alongside visits to client sites across the UK. Candidates must ...

consistent service delivery across 1 st and 2 nd resources. The role owns day-to-day ticket management, service quality, escalation control and ITIL-aligned operational discipline, using Halo as the ITSM platform to manage workflow, reporting, prioritisation and continual service improvement. Responsibilities: Pod Leadership: Lead the Camberley service … Camberley service issues, ensuring escalations are triaged, owned, communicated and driven through to resolution. Incident Management: Ensure incidents are managed in line with ITIL principles, with clear ownership, impact assessment, prioritisation, communication and restoration of service. Major Incident Support: Support major incident coordination for the Camberley accounts, ensuring clear ...

performance Contribute to continuous improvement and share best practices Your profile At least 5 years of experience in PLM/Windchill support Familiar with ITIL best practices (ITIL certification being an advantage) Ability to understand and analyze code, investigate incidents, and propose solutions Experience with monitoring tools ...

team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding of Microsoft 365, Azure ...

team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding of Microsoft 365, Azure ...

resolver groups. Incident Leadership: Strong judgment in triaging, first-line fixing, and escalating specialist issues. Desirable Skills Experience administering AWS products, particularly AWS Workspaces. ITIL certification or strong working knowledge of ITIL frameworks. What We Offer: Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave ...

status of their escalated issues. Service Management: Develop and implement IT support strategies and plans within the respective IT Support areas. Ensure adherence to ITIL service management principles and best practices. Ensure adherence to IT best practices and maintain security protocols. Coordinate with other departments to understand their technology … communication and people skills. Ability to manage multiple tasks and projects simultaneously. Qualifications Bachelor’s degree in IT, Computer Science, or a related field. ITIL Certification: Understanding of IT Service Management (ITSM) practices. Microsoft Security Operations Analyst (SC-200). CompTIA Security+ or equivalent. Skills Passion for solving ...

performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities. Service Management Expertise Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost … learning. Requirements: Experience in service management, service development, or portfolio management within the IT sector. Strong project management capability; PMP, PRINCE2, or equivalent preferred. ITIL certification or demonstrated understanding of ITIL service lifecycle practices. Technical understanding of networking and cybersecurity technologies. Proven ability to influence, negotiate ...

delegation and independent decision-making skills. Excellent communication, organisational and customer-service abilities. A relevant degree or recognised professional IT qualification. Experience within manufacturing, ITIL certification, Windows Server administration or technology project delivery would be advantageous but is not essential. What's on Offer Salary ...

detail The ability to work effectively in a fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Ready to Make an Impact? Apply today ...

Relevant technical qualification in IT, Data Centre Infrastructure, Networking, Telecommunications or a related discipline. BICSI, CDCTP, CDCMP or equivalent Data Centre/cabling certification. ITIL certification or equivalent service management qualification. CompTIA Server+, Network+ or equivalent technical certification. CCNA or equivalent networking qualification. Health & Safety training relevant ...

powered capabilities, intelligent automation and digital workforce solutions to enable proactive, predictive and data-driven support services Knowledge of support, troubleshooting processes and ITIL certification a plus Excellent English language communication skills and customer-facing, interpersonal skills What we offer You bring your skills and experience to Shell ...

control frameworks including ISO 27001, NIST CSF, CIS Benchmarks and ITIL. Qualifications: Minimum of one below is required: Minimum of one below is required: ITIL V4 Microsoft Certified: Azure Security Engineer Associate Problem Solving and Judgment Customer Focus Planning and Reviewing Performance Focus Communication and Confidence About Us Life ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

performance, KPIs and contractual obligations Confidence working with senior customer stakeholders Experience using CRM systems and Microsoft Office Knowledge of service management best practice; ITIL certification would be advantageous A full UK driving licence Looking for the next step in your career? Think Specialist Recruitment is an independent ...

senior stakeholders A customer-focused approach to IT support Experience improving processes and driving continual service improvement Strong analytical and problem-solving skills ITIL certification is desirable rather than essential. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. ...

across the full supplier lifecycle Experience monitoring and managing service performance against SLAs and KPIs Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous Experience overseeing technology procurement, contract renewals, and supplier negotiations Excellent stakeholder management skills, with the ability ...

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, it’s important to us that we support flexible ...

leadership and governance forums. Coordinate effectively within a global, multi-vendor service environment. Operational Excellence and Continuous Improvement Drive service maturity initiatives aligned with ITIL best practices. Define and improve operational dashboards, KPI frameworks, service reporting, and governance mechanisms. Identify automation, workflow optimization, and process improvement opportunities across support … Management, or Service Operations within enterprise IT environments. Experience managing Service Operations for PLM, 3DEXPERIENCE, or other large-scale enterprise applications. Good understanding of ITIL processes, particularly Incident, Major Incident, Problem, Change, Release, and Service Level Management. Experience working with global stakeholders and large enterprise user communities. Strong communication ...

with intune and M365) Reasonable understanding of the Microsoft Active Directory architecture, GPO migration to MDM Working knowledge of SDLC and Agile Education/Certification: • Educated to bachelor’s degree level or above (or overseas equivalent) • Agile or ITIL certification preferred. • Relevant network and/or security ...

with intune and M365) - Reasonable understanding of the Microsoft Active Directory architecture, GPO migration to MDM - Working knowledge of SDLC and Agile Education/Certification: • Educated to bachelor’s degree level or above (or overseas equivalent) • Agile or ITIL certification preferred. • Relevant network and/or security ...