1 to 25 of 118 ITIL Certification Jobs in the UK

methods. · Experience working in Windows and UNIX/Linux environments. · Understanding of software development lifecycles, configuration management, change control and release management. · Awareness of ITIL, service transition, operational support and systems lifecycle management. · Experience working within environments with demanding requirements for system availability, resilience, performance, security or reliability. · INCOSE … certification, ITIL certification or a relevant postgraduate qualification. Skills and Personal Attributes · Strong analytical, logical and structured problem-solving skills. · Ability to understand complex technical environments and break them down into manageable systems, components, interfaces and requirements. · Excellent communication and stakeholder management skills, with the confidence ...

Development resolver groups. Incident Leadership: Strong judgment in triaging, first-line fixing, and escalating specialist issues. Desirable SkillsExperience administering AWS products, particularly AWS Workspaces. ITIL certification or strong working knowledge of ITIL frameworks. What We Offer: Competitive SalaryBonus SchemePrivate Healthcare Insurance25 Days Annual Leave + Bank HolidaysUp ...

problem management activities. Excellent understanding of: Incident Management Service Request Fulfilment Problem Management Change Enablement Service Level Management Service Design & Transition Continual Service Improvement ITIL Certification is essential. Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. Personal Attributes … objectives with operational priorities. Adaptable, proactive, and committed to building a mature service management culture. Compliance & Standards You will support and promote adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer ...

point for complex IT incidents, requests and technical challenges, taking ownership through to resolution. Help maintain secure, reliable and scalable internal technology systems. Apply ITIL best practices across incident, change, problem and service management. Improve service performance, documentation, operational processes and the overall employee experience. Work closely with … experimentation. What you'll bringStrong experience in corporate IT engineering, systems engineering or IT service management within a modern SaaS or technology company. ITIL certification and practical experience applying ITIL principles across incident, change, problem and service management. Proven experience troubleshooting complex issues across corporate IT systems ...

Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual improvement activities Proven experience leading and developing a small … Experience producing service reports, performance dashboards, and management information Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working ...

performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities. Service Management Expertise Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost … learning. Requirements: Experience in service management, service development, or portfolio management within the IT sector. Strong project management capability; PMP, PRINCE2, or equivalent preferred. ITIL certification or demonstrated understanding of ITIL service lifecycle practices. Technical understanding of networking and cybersecurity technologies. Proven ability to influence, negotiate ...

sessions Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits Preferred Qualifications Background in Professional Services, Solution Consulting, or Enterprise Architect roles ITIL certification (Foundation or higher) or equivalent IT governance framework knowledge Experience at a SaaS company in customer success, implementation, or post-sales engineering ...

software, LAN/WAN/WLAN networks, cellular phones, email, Windows/MAC/Linux operating systems, and IT compliance. Working in environments following ITIL best practice methodologies. Excellent customer service skills. Demonstrates strong organizational and time management skills with attention to detail. Demonstrates excellent communication (oral and written … Demonstrate cultural sensitivity among individuals and groups. Bachelor's degree in computer science or other related technical field or 5 years of related experience. ITIL certification, as well as any other related technical certification, are preferred. Previous experience with leading a project or technical implementation. Experience with ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

Mobile device support experience Excellent communication and customer service skills Strong troubleshooting and problem-solving ability Ability to remain calm and effective under pressure ITIL Certification desirable What We Are Looking For - This role will suit someone with a Strong S ervice Ethic, Communication (Listening), Empathy and Professionalism. ...

during service outages Drive service restoration within agreed targets Chair incident and crisis management calls Conduct post-incident reviews and root cause analysis Manage ITIL Incident, problem, change and service transition processes Support disaster recovery and business continuity planning and testing Provide executive-level incident reporting Monitor supplier performance … platforms Experience leading technical recovery activities and supplier engagement Knowledge of disaster recovery, business continuity and operational resilience Excellent stakeholder management and communication skills ITIL-based service management experience Ability to perform effectively in high-pressure situations Desirable ITIL certification ISO 22301 and/ ...

Service Management, Service Delivery, Application Support or Technical Support. Practical experience investigating and resolving technical or operational service issues. Good understanding of ITIL practices and service management frameworks. Experience using IT Service Management (ITSM) tools. Knowledge of Incident, Problem, Change and Request Management processes. Ability to analyse service performance … solutions-focused approach to problem-solving. Awareness of information security, operational risk and governance requirements. Desirable Skills & ExperienceExperience using ServiceNow or similar ITSM platforms. ITIL certification, although equivalent practical experience will also be considered. Experience supporting technology services within a regulated or complex operational environment. Exposure to service ...

Service Management, Service Delivery, Application Support or Technical Support. Practical experience investigating and resolving technical or operational service issues. Good understanding of ITIL practices and service management frameworks. Experience using IT Service Management (ITSM) tools. Knowledge of Incident, Problem, Change and Request Management processes. Ability to analyse service performance … solutions-focused approach to problem-solving. Awareness of information security, operational risk and governance requirements. Desirable Skills & ExperienceExperience using ServiceNow or similar ITSM platforms. ITIL certification, although equivalent practical experience will also be considered. Experience supporting technology services within a regulated or complex operational environment. Exposure to service ...

infrastructure, network systems, and cloud technologies. Excellent leadership, communication, and stakeholder management skills. Preferred Skills: Experience with Entrata or similar property management platforms. ITIL certification or equivalent service management credentials. Familiarity with global IT operations and cross-cultural team management. Strong analytical and problem-solving abilities ...

management. Exceptional stakeholder engagement and client-facing skills. Experience managing and developing high-performing teams. Familiarity with Agile and Waterfall delivery methodologies. Desirable Experience ITIL certification or service management experience. Experience with project and service management tools such as Jira, Microsoft Project or similar platforms. Exposure to large ...

Fiddler Wireshark ServiceNow Exposure to Windows, macOS, iOS, and Android platforms. 4. Education & Certifications Bachelor's degree or equivalent qualification. Agile and/or ITIL certification preferred. Relevant networking and cybersecurity certifications desirable. 5. Candidate Profile The successful candidate will be: A hands-on technical expert with strong ...

Android platforms. \n \n \n 4. Education & Certifications \n \n \n Bachelor's degree or equivalent qualification. \n Agile and/or ITIL certification preferred. \n Relevant networking and cybersecurity certifications desirable. \n \n \n 5. Candidate Profile \n \n The successful candidate will ...

equivalent knowledge is preferred; Exchange, Teams or Microsoft 365 administrator certifications and working in a M365 Muti-Tenant Organisation would be advantageous. ITIL qualifiedCore CompetenciesTake responsibility for incidents and recurring issues through to resolution, documenting lessons learned and preventative actions. Communicate clearly with business users, support teams and technical ...

stakeholders through to resolution and root-cause review. Strengthen business continuity and resilience planning, including testing of failover, generator and UPS systems. Apply ITIL-aligned incident, problem and change management practices across the facility environment. Projects, migrations and change Plan and deliver infrastructure projects inside live operational environments, including … equivalent is well regarded. Industry certifications such as DCPRO Critical Operations Professional or Data Centre Design. High voltage operations and switching training. ITIL certification or strong experience applying ITIL processes. Experience with DCIM tooling and data analytics or dashboarding (for example, Power BI). Background in cyber ...

Delivery, IT Service Management, Service Design or Service Transition, and an understanding of how IT services are delivered and supported. Good working knowledge of ITIL v3 or v4, with an understanding of service management processes, governance, continual service improvement and best practice. ITIL certification would be advantageous. ...

good understanding of Server Manager & ConfigurationA good understanding of a key technology (e.g. VoIP, Cloud Telephony, VPN, etc.)Asset Management (e.g. Jumpcloud, Jira Assets)ITIL certification or demonstrable experience working in an ITIL aligned environment. Experience with one, or more, Service Management tools (e.g., Jira or Service ...

external vendors and system integrators. A demonstrated ability to set a forward-looking technology vision, including applying agentic AI and automation to enterprise platforms. ITIL certification, or equivalent operational framework experience; relevant ServiceNow certifications are a plus. Familiarity with agile methodologies and ways of working, with the ability ...

technical subject i.e. degree in Telecommunications, Electronic or Network Engineering. Cisco/Juniper/Fortinet Certifications – Minimum associate level, but Professional level is preferred. ITIL certifications. Optional Desired Skills: A point-of-sale (POS), ATM, banking or finance industry background is preferred. Has worked with financial applications. Presentation Skills ...

manage multiple priorities within a fast-paced environment. If you bring this, you'll stand out Microsoft, Apple, Endpoint Management or Infrastructure certifications. ITIL certification. Experience supporting large-scale enterprise or retail environments. Experience delivering endpoint migrations and transformation projects. Knowledge of automation and scripting technologies such as PowerShell ...

improve service performance and cost efficiency. Essential skills and experience Proven experience in Service Architecture or IT Service Design roles. Strong understanding of ITIL and service management principles. Knowledge of enterprise infrastructure and application landscapes. Ability to create detailed service models and operational documentation. Strong stakeholder engagement and communication … meet the security eligibility requirements specified for this assignment, including the supplied sole UK nationality and overseas-residency requirements. D esirable skills and experience ITIL certification at Foundation level or higher. Experience within large-scale enterprise or government environments. Familiarity with service modelling tools and frameworks. What ...