1 to 25 of 140 ITIL Certification Jobs in the UK

NICE-CX1 platform - a significant advantage and may support a salary above the standard range Experience with other CCaaS platforms such as 8x8 ITIL certification or strong working knowledge of ITIL methodology (certification fully funded by the business for the right candidate) Benefits … right candidate Flexible working - Manchester office once per week, with remote working for the remainder TOIL provided for any out-of-hours travel ITIL certification funded where not already held Joining a 7-person team with a proven internal progression pathway - from Specialist to Team Leader to Manager ...

DOORS. Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools. Experience working within Windows and UNIX/Linux environments. Awareness of ITIL, systems lifecycle management, and industry best practice. INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes Strong ...

methods. · Experience working in Windows and UNIX/Linux environments. · Understanding of software development lifecycles, configuration management, change control and release management. · Awareness of ITIL, service transition, operational support and systems lifecycle management. · Experience working within environments with demanding requirements for system availability, resilience, performance, security or reliability. · INCOSE … certification, ITIL certification or a relevant postgraduate qualification. Skills and Personal Attributes · Strong analytical, logical and structured problem-solving skills. · Ability to understand complex technical environments and break them down into manageable systems, components, interfaces and requirements. · Excellent communication and stakeholder management skills, with the confidence ...

Experience: 7+ years of experience in IT or service management roles, with at least 3 years in a leadership capacity. Hands-on experience with ITIL frameworks and service management tools (e.g., ServiceNow, Jira Service Management). Technical Proficiency: Solid understanding of IT infrastructure, application support, and service desk operations. … effectively with clients and teams. Strong problem-solving and decision-making abilities. Leadership skills with the ability to motivate and manage teams. Preferred Qualifications: ITIL certification (e.g., ITIL Foundation, Practitioner, or Intermediate). Experience with Agile or DevOps methodologies. Project management certification (e.g., PMP, PRINCE2 ...

global environment is strongly preferred. Solid knowledge of networking and security concepts, as well as a solid understanding and practical experience of ITSM/ITIL frameworks. ITIL certification strongly preferred. Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory, Azure, Intune ...

performance Contribute to continuous improvement and share best practices Your profile At least 5 years of experience in PLM/Windchill support Familiar with ITIL best practices (ITIL certification being an advantage) Ability to understand and analyze code, investigate incidents, and propose solutions Experience with monitoring tools ...

internal teams and third-party partners expert applied knowledge of application management and governance, including audit, risk, resilience and continuity a practical understanding of ITIL and service management principles. ITIL certification is welcome but equivalent practical knowledge will also be considered knowledge of supporting cloud-based SaaS … achieve and exceed audit and recognised external standards, such as ISO27001 and Cyber Essentials Plus. Exceptional interpersonal skills for stakeholder engagement, influence and negotiation. ITIL certified AQA is an independent charity that sets and marks over half of all GCSEs and A-levels in the UK every year. ...

team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding of Microsoft 365, Azure ...

resolver groups. Incident Leadership: Strong judgment in triaging, first-line fixing, and escalating specialist issues. Desirable Skills Experience administering AWS products, particularly AWS Workspaces. ITIL certification or strong working knowledge of ITIL frameworks. What We Offer: Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave ...

Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual improvement activities Proven experience leading and developing a small … Experience producing service reports, performance dashboards, and management information Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working ...

status of their escalated issues. Service Management: Develop and implement IT support strategies and plans within the respective IT Support areas. Ensure adherence to ITIL service management principles and best practices. Ensure adherence to IT best practices and maintain security protocols. Coordinate with other departments to understand their technology … communication and people skills. Ability to manage multiple tasks and projects simultaneously. Qualifications Bachelor’s degree in IT, Computer Science, or a related field. ITIL Certification: Understanding of IT Service Management (ITSM) practices. Microsoft Security Operations Analyst (SC-200). CompTIA Security+ or equivalent. Skills Passion for solving ...

performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities. Service Management Expertise Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost … learning. Requirements Experience in service management, service development, or portfolio management within the IT sector. Strong project management capability; PMP, PRINCE2, or equivalent preferred. ITIL certification or demonstrated understanding of ITIL service lifecycle practices. Technical understanding of networking and cybersecurity technologies. Proven ability to influence, negotiate ...

delegation and independent decision-making skills. Excellent communication, organisational and customer-service abilities. A relevant degree or recognised professional IT qualification. Experience within manufacturing, ITIL certification, Windows Server administration or technology project delivery would be advantageous but is not essential. What's on Offer Salary ...

detail The ability to work effectively in a fast-paced environment Desirable Bachelor's degree in Information Technology, Computer Science, or a related discipline ITIL certification or experience working within IT Service Management frameworks Experience supporting identity and access management processes Ready to Make an Impact? Apply today ...

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, its important to us that we support flexible working ...

compliance requirements. Degree in Computer Science, Software Engineering, IT or a related field, or equivalent practical experience. Relevant Azure, AWS, TOGAF, Agile, SAFe, or ITIL certification is desirable. Although we operate 24 hours a day, 365 days a year, it's important to us that we support flexible ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem‐solving mindset and ITIL‐driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

Experience of business continuity, disaster recovery and service resilience, including exercises and testing. Experience leading and developing technical or operational teams. Strong understanding of ITIL incident, problem and change management practices. Excellent organisational and communication skills, with the ability to lead technical bridges and communicate clearly under pressure. Experience … continuity or disaster recovery in a critical environment. Experience operating within regulated, safety-critical or mission-critical environments (critical national infrastructure an advantage). ITIL certification, or equivalent demonstrable incident management experience. A track record of working closely with customers and third‐party partners to maintain service quality ...

senior stakeholders A customer-focused approach to IT support Experience improving processes and driving continual service improvement Strong analytical and problem-solving skills ITIL certification is desirable rather than essential. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. ...

across the full supplier lifecycle Experience monitoring and managing service performance against SLAs and KPIs Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous Experience overseeing technology procurement, contract renewals, and supplier negotiations Excellent stakeholder management skills, with the ability ...

sessions Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits Preferred Qualifications Background in Professional Services, Solution Consulting, or Enterprise Architect roles ITIL certification (Foundation or higher) or equivalent IT governance framework knowledge Experience at a SaaS company in customer success, implementation, or post-sales engineering ...

management. Exceptional stakeholder engagement and client-facing skills. Experience managing and developing high-performing teams. Familiarity with Agile and Waterfall delivery methodologies. Desirable Experience ITIL certification or service management experience. Experience with project and service management tools such as Jira, Microsoft Project or similar platforms. Exposure to large ...

manage multiple priorities within a fast-paced environment. If you bring this, you’ll stand out Microsoft, Apple, Endpoint Management or Infrastructure certifications. ITIL certification. Experience supporting large-scale enterprise or retail environments. Experience delivering endpoint migrations and transformation projects. Knowledge of automation and scripting technologies such as PowerShell ...

functional experience implementing, supporting or optimising Oracle E-Business Suite R12 and Oracle Fusion Cloud Financials. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading an Oracle E-Business ...

manage multiple priorities within a fast-paced environment. If you bring this, you'll stand out Microsoft, Apple, Endpoint Management or Infrastructure certifications. ITIL certification. Experience supporting large-scale enterprise or retail environments. Experience delivering endpoint migrations and transformation projects. Knowledge of automation and scripting technologies such as PowerShell ...