1 to 25 of 137 ITIL Certification Jobs in the UK

NICE-CX1 platform - a significant advantage and may support a salary above the standard range Experience with other CCaaS platforms such as 8x8 ITIL certification or strong working knowledge of ITIL methodology (certification fully funded by the business for the right candidate) Benefits … right candidate Flexible working - Manchester office once per week, with remote working for the remainder TOIL provided for any out-of-hours travel ITIL certification funded where not already held Joining a 7-person team with a proven internal progression pathway - from Specialist to Team Leader to Manager ...

DOORS. Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools. Experience working within Windows and UNIX/Linux environments. Awareness of ITIL, systems lifecycle management, and industry best practice. INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes Strong ...

Experience: 7+ years of experience in IT or service management roles, with at least 3 years in a leadership capacity. Hands-on experience with ITIL frameworks and service management tools (e.g., ServiceNow, Jira Service Management). Technical Proficiency: Solid understanding of IT infrastructure, application support, and service desk operations. … effectively with clients and teams. Strong problem-solving and decision-making abilities. Leadership skills with the ability to motivate and manage teams. Preferred Qualifications: ITIL certification (e.g., ITIL Foundation, Practitioner, or Intermediate). Experience with Agile or DevOps methodologies. Project management certification (e.g., PMP, PRINCE2 ...

performance Contribute to continuous improvement and share best practices Your profile At least 5 years of experience in PLM/Windchill support Familiar with ITIL best practices (ITIL certification being an advantage) Ability to understand and analyze code, investigate incidents, and propose solutions Experience with monitoring tools ...

team Strong coaching and mentoring skills, with the ability to lead a technically capable support team Good knowledge of ITSM principles, ideally supported by ITIL certification Strong experience using service desk data, KPIs and SLAs to drive performance and continuous improvement Good technical understanding of Microsoft 365, Azure ...

resolver groups. Incident Leadership: Strong judgment in triaging, first-line fixing, and escalating specialist issues. Desirable Skills Experience administering AWS products, particularly AWS Workspaces. ITIL certification or strong working knowledge of ITIL frameworks. What We Offer: Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave ...

status of their escalated issues. Service Management: Develop and implement IT support strategies and plans within the respective IT Support areas. Ensure adherence to ITIL service management principles and best practices. Ensure adherence to IT best practices and maintain security protocols. Coordinate with other departments to understand their technology … communication and people skills. Ability to manage multiple tasks and projects simultaneously. Qualifications Bachelor’s degree in IT, Computer Science, or a related field. ITIL Certification: Understanding of IT Service Management (ITSM) practices. Microsoft Security Operations Analyst (SC-200). CompTIA Security+ or equivalent. Skills Passion for solving ...

performance, and support decision making. Demonstrates structured problem solving and the ability to identify root causes and improvement opportunities. Service Management Expertise Understanding of ITIL service lifecycle practices and service portfolio management. Ability to assess service value, viability, and alignment with business objectives. Skilled in developing business cases, cost … learning. Requirements: Experience in service management, service development, or portfolio management within the IT sector. Strong project management capability; PMP, PRINCE2, or equivalent preferred. ITIL certification or demonstrated understanding of ITIL service lifecycle practices. Technical understanding of networking and cybersecurity technologies. Proven ability to influence, negotiate ...

delegation and independent decision-making skills. Excellent communication, organisational and customer-service abilities. A relevant degree or recognised professional IT qualification. Experience within manufacturing, ITIL certification, Windows Server administration or technology project delivery would be advantageous but is not essential. What's on Offer Salary ...

Certificate Lifecycle Management Maintaining/updating hardware inc. ESX hosts and Cisco switches Formal technical accreditation in Infrastructure technology (Cisco, Microsoft, etc). Formal ITIL accreditations to Foundation level. Additional Information For many appointments within the CAA, these roles require access to operationally sensitive infrastructure and/or Nationally ...

control frameworks including ISO 27001, NIST CSF, CIS Benchmarks and ITIL. Qualifications: Minimum of one below is required: Minimum of one below is required: ITIL V4 Microsoft Certified: Azure Security Engineer Associate Problem Solving and Judgment Customer Focus Planning and Reviewing Performance Focus Communication and Confidence About Us Life ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem‐solving mindset and ITIL‐driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What Youll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem-solving mindset and ITIL-driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

Experience of business continuity, disaster recovery and service resilience, including exercises and testing. Experience leading and developing technical or operational teams. Strong understanding of ITIL incident, problem and change management practices. Excellent organisational and communication skills, with the ability to lead technical bridges and communicate clearly under pressure. Experience … continuity or disaster recovery in a critical environment. Experience operating within regulated, safety-critical or mission-critical environments (critical national infrastructure an advantage). ITIL certification, or equivalent demonstrable incident management experience. A track record of working closely with customers and third‐party partners to maintain service quality ...

performance, KPIs and contractual obligations Confidence working with senior customer stakeholders Experience using CRM systems and Microsoft Office Knowledge of service management best practice; ITIL certification would be advantageous A full UK driving licence Looking for the next step in your career? Think Specialist Recruitment is an independent ...

senior stakeholders A customer-focused approach to IT support Experience improving processes and driving continual service improvement Strong analytical and problem-solving skills ITIL certification is desirable rather than essential. At Gleeson Recruitment Group, we embrace inclusivity and welcome applicants of all backgrounds, experiences, and abilities. ...

across the full supplier lifecycle Experience monitoring and managing service performance against SLAs and KPIs Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous Experience overseeing technology procurement, contract renewals, and supplier negotiations Excellent stakeholder management skills, with the ability ...

sessions Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits Preferred Qualifications Background in Professional Services, Solution Consulting, or Enterprise Architect roles ITIL certification (Foundation or higher) or equivalent IT governance framework knowledge Experience at a SaaS company in customer success, implementation, or post-sales engineering ...

management. Exceptional stakeholder engagement and client-facing skills. Experience managing and developing high-performing teams. Familiarity with Agile and Waterfall delivery methodologies. Desirable Experience ITIL certification or service management experience. Experience with project and service management tools such as Jira, Microsoft Project or similar platforms. Exposure to large ...

equivalent knowledge is preferred; Exchange, Teams or Microsoft 365 administrator certifications and working in a M365 Muti-Tenant Organisation would be advantageous. ITIL qualifiedCore CompetenciesTake responsibility for incidents and recurring issues through to resolution, documenting lessons learned and preventative actions. Communicate clearly with business users, support teams and technical ...

functional experience implementing, supporting or optimising Oracle E-Business Suite R12 and Oracle Fusion Cloud Financials. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading an Oracle E-Business ...

standards SAP Gateway and OData exposure SAP functional knowledge across modules such as FI, MM and SD SAP ABAP knowledge ITIL certification or awareness SAP Certification Why Tarmac? At Tarmac, technology plays a critical role in shaping the future of our business. You'll join a collaborative ...

OData exposure Java/J2EE or JavaScript development experience SAP functional knowledge across modules such as FI, MM and SD SAP ABAP knowledge ITIL certification or awareness SAP Certification Why Tarmac? At Tarmac, technology plays a critical role in shaping the future of our business. ...

OData exposure Java/J2EE or JavaScript development experience SAP functional knowledge across modules such as FI, MM and SD SAP ABAP knowledge ITIL certification or awareness SAP Certification Why Tarmac? At Tarmac, technology plays a critical role in shaping the future of our business. ...

during service outages Drive service restoration within agreed targets Chair incident and crisis management calls Conduct post-incident reviews and root cause analysis Manage ITIL Incident, problem, change and service transition processes Support disaster recovery and business continuity planning and testing Provide executive-level incident reporting Monitor supplier performance … platforms Experience leading technical recovery activities and supplier engagement Knowledge of disaster recovery, business continuity and operational resilience Excellent stakeholder management and communication skills ITIL-based service management experience Ability to perform effectively in high-pressure situations Desirable ITIL certification ISO 22301 and/ ...