1 to 25 of 127 ITIL Certification Jobs in the UK

NICE-CX1 platform - a significant advantage and may support a salary above the standard range Experience with other CCaaS platforms such as 8x8 ITIL certification or strong working knowledge of ITIL methodology (certification fully funded by the business for the right candidate) Benefits … right candidate Flexible working - Manchester office once per week, with remote working for the remainder TOIL provided for any out-of-hours travel ITIL certification funded where not already held Joining a 7-person team with a proven internal progression pathway - from Specialist to Team Leader to Manager ...

DOORS. Knowledge of UML, Enterprise Architect, or other model-based systems engineering tools. Experience working within Windows and UNIX/Linux environments. Awareness of ITIL, systems lifecycle management, and industry best practice. INCOSE certification, ITIL certification, or a relevant postgraduate qualification. Skills and Personal Attributes Strong ...

methods. · Experience working in Windows and UNIX/Linux environments. · Understanding of software development lifecycles, configuration management, change control and release management. · Awareness of ITIL, service transition, operational support and systems lifecycle management. · Experience working within environments with demanding requirements for system availability, resilience, performance, security or reliability. · INCOSE … certification, ITIL certification or a relevant postgraduate qualification. Skills and Personal Attributes · Strong analytical, logical and structured problem-solving skills. · Ability to understand complex technical environments and break them down into manageable systems, components, interfaces and requirements. · Excellent communication and stakeholder management skills, with the confidence ...

documentation and architecture designmethods. Experience working inWindows and UNIX/Linux environments. Understanding ofsoftware development lifecycles, configuration management, change control andrelease management. Awareness of ITIL,service transition, operational support and systems lifecycle management. Experience workingwithin environments with demanding requirements for system availability,resilience, performance, security or reliability. INCOSE certification,ITIL certification or a relevant postgraduate qualification. Skills and PersonalAttributes Strong analytical,logical and structured problem-solving skills. Ability to understandcomplex technical environments and break them down into manageable systems,components, interfaces and requirements. Excellentcommunication and stakeholder management skills, with the confidence to engageat all levels. Ability ...

Experience: 7+ years of experience in IT or service management roles, with at least 3 years in a leadership capacity. Hands-on experience with ITIL frameworks and service management tools (e.g., ServiceNow, Jira Service Management). Technical Proficiency: Solid understanding of IT infrastructure, application support, and service desk operations. … effectively with clients and teams. Strong problem-solving and decision-making abilities. Leadership skills with the ability to motivate and manage teams. Preferred Qualifications: ITIL certification (e.g., ITIL Foundation, Practitioner, or Intermediate). Experience with Agile or DevOps methodologies. Project management certification (e.g., PMP, PRINCE2 ...

vacancy. Thank you. Person Specification Skills, Abilities and Qualifications Essential Degree-level education or equivalent relevant experience with clear evidence of ongoing professional development. ITIL Foundation qualification (or equivalent service management certification). Strong analytical, communication and stakeholder-management skills, with the ability to interpret complex information … qualification, such as CIPS or Commercial Contract Management. Experience using and maintaining asset registers/CMDBs, including lifecycle management and licence compliance. Desirable Advanced ITIL certification (e.g., ITIL Practitioner/Intermediate). Environment Essential The ability to think outside of the box to provide solutions to challenges ...

global environment is strongly preferred. Solid knowledge of networking and security concepts, as well as a solid understanding and practical experience of ITSM/ITIL frameworks. ITIL certification strongly preferred. Excellent knowledge of Windows 11 and experience in using the following solutions: Active Directory, Azure, Intune ...

specifications and delivery plans Proven experience implementing, configuring or supporting HaloITSM in client or enterprise environments Strong understanding of IT Service Management processes and ITIL principles Experience gathering requirements and translating them into effective technical and process solutions Practical knowledge of workflows, service catalogues, SLAs, automation, reporting, integrations … data migration Excellent consultancy, facilitation, communication and stakeholder management skills Analytical, organised and able to manage competing priorities while maintaining attention to detail HaloITSM certification and ITIL certification are desirable #J-18808-Ljbffr ...

Security, Network Operations and Network Projects in addition to collaborating closely with other colleagues within the Information Management Area. The ideal candidate will possess ITIL Certification and have experience of working in an ITIL driven environment demonstrating clear understanding of the ITIL Framework and methodology. Awareness … Telecommunications and ICT products and services would also be beneficial to your undertaking of this role. What we’re looking for from you ITIL Foundation (ideally V3 or above) Experience of implementing ITIL Based practises such as (Incident, Change, Problem Management, CSI) Awareness and understanding of Project Management ...

Development resolver groups. Incident Leadership: Strong judgment in triaging, first-line fixing, and escalating specialist issues. Desirable SkillsExperience administering AWS products, particularly AWS Workspaces. ITIL certification or strong working knowledge of ITIL frameworks. What We Offer: Competitive SalaryBonus SchemePrivate Healthcare Insurance25 Days Annual Leave + Bank HolidaysUp ...

resolver groups. Incident Leadership: Strong judgment in triaging, first-line fixing, and escalating specialist issues. Desirable Skills Experience administering AWS products, particularly AWS Workspaces. ITIL certification or strong working knowledge of ITIL frameworks. What We Offer: Competitive Salary Bonus Scheme Private Healthcare Insurance 25 Days Annual Leave ...

driving practical improvements. It would also be beneficial if you have A recognised Business Continuity or IT Service Continuity qualification, or equivalent practical experience. ITIL certification or strong knowledge of ITIL practices. Familiarity with ISO 22301 and ISO 27001. Experience using ServiceNow or similar ITSM platforms. Experience ...

problem management activities. Excellent understanding of: Incident Management Service Request Fulfilment Problem Management Change Enablement Service Level Management Service Design & Transition Continual Service Improvement ITIL Certification is essential. Strong understanding of service resilience, operational controls, cyber security, data protection, business continuity, backup and recovery. Personal Attributes … objectives with operational priorities. Adaptable, proactive, and committed to building a mature service management culture. Compliance & Standards You will support and promote adherence to: ITIL Framework ISO 9001 Quality Management ISO 27001 Information Security Cyber Essentials & Cyber Essentials Plus ISO 14001 Environmental Management and ESG Principles Benefits We offer ...

Delivery Manager Skills and Experience Required Proven experience in IT service delivery, IT service management, or a similar technology operations role Strong understanding of ITIL principles and service management processes Experience managing incidents, problems, changes, service levels, and continual improvement activities Proven experience leading and developing a small … Experience producing service reports, performance dashboards, and management information Ability to lead discussions, coordinate teams, and remain calm during major incidents or service disruption ITIL certification or equivalent service management experience is desirable Experience with IT service management tools and platforms is desirable Key Benefits of Working ...

Hypercare and Service Transition -E Experience of NIST (Identify, Protect, Detect, Respond, Recover) security framework -E Technologies/Qualifications PRINCE2/Agile/SCRUM certification -D Microsoft Azure Cloud, D365, SQL, MAM -D Cisco, Meraki, SD WAN -D Mobile Device Management etc -D ITIL Certification -E Behaviours ...

Exchange Online, SharePoint Online and OneDrive; oversight of service health, messaging, meeting services, external sharing and information lifecycle controls with relevant owners.## Desirable Experience* ITIL qualification or equivalent practical experience; familiarity with multi-provider service integration, commercial governance and service management platforms.* Experience governing Windows Server services, technology lifecycle ...

role translates business priorities into measurable service outcomes, establishes effective governance and ensures services remain resilient, secure, compliant and commercially sustainable. The role oversees ITIL-aligned governance across incident management, service request fulfilment, problem management, change enablement, service transition and service level management. It drives continual improvement in service … management and investment cases Proven leadership of major incidents, high-impact escalations, problem management and service recovery in pressured environments Strong practical knowledge of ITIL-aligned governance across incident management, service request fulfilment, problem management, change enablement, service level management, service design and transition, and continual improvement ITIL ...

software, LAN/WAN/WLAN networks, cellular phones, email, Windows/MAC/Linux operating systems, and IT compliance.* Working in environments following ITIL best practice methodologies.* Excellent customer service skills.* Demonstrates strong organizational and time management skills with attention to detail.* Demonstrates excellent communication (oral and written … Demonstrate cultural sensitivity among individuals and groups.* Bachelor’s degree in computer science or other related technical field or 5 years of related experience.* ITIL certification, as well as any other related technical certification, are preferred.* Previous experience with leading a project or technical implementation.* Experience with ...

troubleshooting skills Excellent communication skills with both technical and non-technical audiences Process mapping and documentation expertise Understanding of IT service management principles and ITIL practices Highly Desirable Experience with AMCS Fleet Planner Experience with Axian VAS Logistics, transport or supply chain systems experience Relevant software vendor accreditations ITIL certification Why Join Tarmac? At Tarmac, you'll have the opportunity to work on business-critical systems that directly support one of the UK's leading construction materials businesses. You'll join a collaborative team where innovation, continuous improvement and professional development are encouraged and rewarded. ...

Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What You’ll Do Inspire & Support the Team: Collaborate with the Service Desk Manager … highlight opportunities for improvement to management and service owners. Own the Big Issues: Lead critical support escalations with a problem‐solving mindset and ITIL‐driven strategies. Elevate Customer Experience: Drive exceptional service delivery through proactive communication and efficient incident resolution. What You Bring A deep understanding of IT Managed ...

across the full supplier lifecycle Experience monitoring and managing service performance against SLAs and KPIs Knowledge of IT service management principles and frameworks, with ITIL certification (or working towards it) advantageous Experience overseeing technology procurement, contract renewals, and supplier negotiations Excellent stakeholder management skills, with the ability ...

sessions Demonstrated experience of operationalising SaaS solutions to deliver tangible business benefits Preferred Qualifications Background in Professional Services, Solution Consulting, or Enterprise Architect roles ITIL certification (Foundation or higher) or equivalent IT governance framework knowledge Experience at a SaaS company in customer success, implementation, or post-sales engineering ...

Experience supporting Microsoft Teams, Cisco Webex or other AV and collaboration technologies. Familiarity with Bloomberg or other financial market applications. Relevant Microsoft, Cisco or ITIL certifications. Previous financial services experience is not essential. The organisation is particularly interested in candidates with strong technical fundamentals, excellent troubleshooting skills ...

direct authority. Practical experience using ServiceNow, including its knowledge management and self-service capabilities. Experience working within multi-supplier or managed service environments. An ITIL qualification or another relevant service management certification. Desirable requirements Experience assessing ITSM maturity and contributing to a structured service improvement roadmap. Experience overseeing service ...

functional experience implementing, supporting or optimising Oracle E-Business Suite R12 and Oracle Fusion Cloud Financials. Sound knowledge of IT service management support with ITIL certification. Proven people leadership, analytical and problem-solving capability, with a track record of developing teams. Desirable Experience Experience leading an Oracle E-Business ...