1 to 25 of 51 ITIL Certification Jobs in the UK

issues Experience contributing as part of a collaborative development team , as well as working autonomously to deliver complex platform implementations In-depth knowledge of ITIL principles , with practical understanding across the full service lifecycle Demonstrated experience integrating ITSM solutions with external systems and interfaces Familiarity with infrastructure and application … based APIs Additional Requirements Ability to provide clear evidence of relevant experience , supported by examples and references Experience working within an Agile delivery environment ITIL certification required (minimum ITIL v3 Foundation); advanced ITIL certifications are desirable Strong project delivery and customer-facing skills Comfortable working effectively ...

OWASP Top 10 and security standards. Support Provide 2nd and 3rd line support across Dynamics CRM applications. Manage incidents, service requests, and changes following ITIL processes. Monitor CRM performance and proactively resolve operational issues Skills & Experience Required Essential Proven technical expertise in Dynamics 365 CE configuration and customisation. Hands … Agile/SCRUM and OWASP principles. Excellent stakeholder management, communication, and problem-solving skills. Desirable Exposure to Copilot and AI-driven tools . ITIL certification or experience working in ITIL environments. Performance tuning and data migration expertise. *Rates depend on experience and client requirements ...

support its external customers and internal staff. What we're looking for: Deep Knowledge of ServiceNow Solutions: Expertise in various ServiceNow modules and functionalities ITIL Processes: Strong understanding of ITIL (Information Technology Infrastructure Library) processes and best practices Enterprise Environment Experience: Experience working in large-scale enterprise environments … designing and deploying scalable and robust architectures Technical Proficiency: Familiarity with cloud services, enterprise software, cybersecurity, and emerging technologies like AI and IoT ITIL Certification Proven track record of designing and delivering complex IT solutions that meet business needs. Excellent communication, presentation, and interpersonal skills. Ability to work ...

technologies and environments such as: Microsoft 365 Entra ID/Hybrid Identity Azure ITSM platforms (Freshdesk, ServiceNow or similar) Automation and modern workplace tooling ITIL certification or equivalent service management experience would be advantageous. What's On Offer Opportunity to work within a highly meaningful and purpose ...

technologies and environments such as: Microsoft 365 Entra ID/Hybrid Identity Azure ITSM platforms (Freshdesk, ServiceNow or similar) Automation and modern workplace tooling ITIL certification or equivalent service management experience would be advantageous. What's On Offer Opportunity to work within a highly meaningful and purpose ...

Service Design, Business Analysis or Project Implementation roles, ideally with GDS experience Excellent communication and interpersonal skills. Strong organisational and problem-solving abilities. ITIL Certification Experience with ServiceNow and implementing a service into ServiceNow is essential. Preferred Qualifications Experience within data centre management, application hosting, network services ...

Type: Full Time Key Responsibilities Platform Implementation & Architecture: lead end‐to‐end implementation and optimization of ITSM platforms, design scalable ITSM workflows aligned with ITIL best practices, configure advanced automation using workflows, business rules, and triggers, and build and optimize service catalogs and self‐service portals. CMDB & Asset Management … service catalog design. Experience designing and managing CMDB and asset management systems. Familiarity with REST APIs, integrations, and automation tools. Strong understanding of ITIL frameworks. Preferred Qualifications ITIL certification (Foundation or higher). Experience with other ITSM platforms (e.g., ServiceNow, Jira Service Management). Experience leading ITSM ...

stability Lead and manage L2L3 application support teams including staffing shifts and performance management Drive Incident Problem and Change Management in line with ITIL processes Ensure SLA KPI adherence track metrics and present operational dashboards to stakeholders Lead major incident management including bridge calls stakeholder communication and postincident reviews … experience with strong background in Application Production Support Proven experience managing enterprise applications in BFSI or large regulated environments Strong hands-on experience with ITIL processes Incident Problem Change Release Experience with ticketing and monitoring tools ServiceNow JIRA AppDynamics Dynatrace etc Solid understanding of application architecture databases batch jobs ...

performance review and supplier management experience Oversight of helpdesk/service desk operations Public sector experience essential Local Government experience highly desirable Knowledge of ITIL service management principles PRINCE2 or ITIL certification desirable ...

support service provided to staff, students, and associates. The ideal candidate will ensure that standardised methods and procedures, based on the ITIL best practice framework, are used for efficient and prompt handling of all changes to minimise the impact on service quality. Day-to-day of the role: Support … daily operation of the Change Enablement process, providing advice and guidance on Change Enablement and other ITIL-related aspects. Deputise for the Change Enablement Practice Manager, including reviewing changes and chairing the Change Advisory Board (CAB). Create and maintain Service Management Process documentation, including process mapping diagrams ...

systems Ability to troubleshoot and resolve IT issues efficiently Some knowledge of networking technologies Full driving licence and access to transport Desirable (Not Essential) ITIL certification Experience with ServiceNow or other service desk platforms Exposure to Cisco Unified Communications/telephony systems Why Apply? Join a well-established ...

risks and service improvements Maintain accurate service documentation and ensure delivery remains compliant with contractual and internal standards What you need to be successful ITIL Qualified Microsoft Certified: Azure Fundamentals (AZ-900) Microsoft Certified: Microsoft 365 Fundamentals (MS-900) Experience working with Clients, Vendors and Partners Proven experience working ...

data analysis and reporting. Understanding of metadata systems. Knowledge of development life-cycle best practices. Detailed knowledge of Windows environments. Other programming experience ITIL Qualification Knowledge of development life-cycle best practices Minimum 2 years’ experience of or exposure to insurance industry practices and/or systems. ...

operational setting. Strong people management skills with experience leading and developing technical teams. Strong background in IT service management with practical application of ITIL processes. Confident stakeholder management and communication skills, able to influence at multiple levels. Desirable Skills: Experience supporting or overseeing Microsoft 365, Teams Telephony … automation. Familiarity with working in regulated or highly audited environments. Qualifications: Degree in Information Technology, Computer Science or a related discipline is an advantage. ITIL Foundation certification (v3 or v4) required; higher-level ITIL certifications advantageous. Relevant cloud certification (e.g. Azure) ideal. Management or leadership training ...

Salesforce.com. Good appreciation of and interest in technology. Competent Excel user. Good standard of education. Working knowledge of helpdesk software, databases and remote control. ITIL Foundation DBS Clearance NVPP3 With SC Cleared Police Vetting Strong communication and interpersonal skills, with the ability to build effective working relationships. Demonstrates … improvement. Strong emotional intelligence, including self-awareness, empathy and sound judgement. Desirable An IT-related qualification i.e. computer science/engineering degree or equivalent. ITIL Certification Key Metrics for Success The key metrics to be successful in this role are: Ticket closure rate Customer NPS Score ...

knowledge of SQL, infrastructure, and networking Hands-on experience with CI/CD, containerisation, and automation Familiarity with .NET, Java, and microservices architectures Desirable ITIL certification ServiceNow experience SRE/Agile methodologies Additional Info Shift-based role with on-call (07:00-15:00/ ...

management, stakeholder management, and communication skills. Broad technical IT knowledge with a strong understanding of how support services impact wider business operations. Preferred Qualifications ITIL certification or strong understanding of IT Service Management principles. Experience working within highly regulated or secure environments. Previous experience in hybrid delivery environments. ...

problem-solving capability. Strong documentation writing and process modelling skills. Experience in manufacturing, engineering, or complex operational environments. Formal BA project management or ITIL qualifications (Desirable) We Will Offer You: We believe our people deserve to feel supported, valued and empowered, both inside and outside of work. That ...

Prior IT team management experience Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations. ITIL Qualified Preferred Demonstrate you can work in in a complex, highly outsourced environment with complex infrastructure Experienced in dealing with Senior Leaders and Customer ...

Prior IT team management experience Great excel skills and ability to pull out meaningful data from numerous locations to create quality reports and presentations. ITIL Qualified Preferred Demonstrate you can work in in a complex, highly outsourced environment with complex infrastructure Experienced in dealing with Senior Leaders and Customer ...

activities, ensuring that services are fully designed, documented, and ready for successful transition into live operational environments. The ideal candidate will have strong ITIL knowledge, excellent stakeholder management skills, and experience working across technical, supplier, and operational teams in fast-paced environments. Public sector experience is highly desirable, with … management and operational processes. Required Skills & Experience Proven experience supporting Service Design activities within large-scale IT or digital transformation programmes. Strong understanding of ITIL Service Management principles, particularly: Service Design Service Transition Service Acceptance Experience progressing projects through formal SD&I governance processes. Experience creating and maintaining Service ...

Experience working as a Release Manager in a Financial Services organisation or other high regulated environment would be an advantage If you hold an ITIL certification this would also be an advantage although not essential What you'll get in return The organisation offers a great working environment ...

more of the following data network technologies: - oRouting & Switching oNetwork Access Control technologies oNetwork monitoring technologies oWireless technologies Desirable Masters qualification ITIL qualification. CCNP qualification. In-depth knowledge of firewalls Knowledge of modern telephony platform Registered with a relevant informatics professional body Knowledge of: oSIP ocloud telephony osoftware defined ...

Proficient in AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloudformation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Requirements: Experience with Java (Springboot) and AWS cloud services (ECR, ECS, Lambda … Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design ...

AngularJS, Jenkins, Karate, Gherkin and Cypress, Cloud formation, Jenkins, Groovy and deploying to native AWS services like ECS, S3, Lambda, SQS, Step Functions. Certification: Expected to have AWS Certified DevOps Engineer Professional accreditation or above Responsibilities: Write clean, secure code using test-driven approach. Create reusable and open code. … Karate, Node 10, Groovy, Bash, Typescript. Knowledge of Gherkin, Cypress, Jest Tooling: Gitlab, Jenkins, CloudFormation, Maven, Docker, Fortify on Demand, SonarQube AWS DevOps Engineer certification or above. Understanding of software development lifecycle. Ability to apply secure coding practices. Experience with CI/CD pipelines. Knowledge of user-centered design ...