Good understanding and ability to perform root cause analysis across a range of protocols and topologies (TCP/IP, HTTP & HTTPS, SMTP, FTP, DNS, DHCP, X500) . Knowledge of ITIL (ITILFoundationcertificate or experience working in ITIL environments). Previous experience of project delivery & implementation of detailed designs. Knowledge of MoD, CESG and other More ❯
Are you passionate about driving excellence in IT Service Management? The West Midlands Combined Authority is seeking a dynamic professional to help align ICT systems and services with ITIL best practice guidelines. In this pivotal role, youll ensure that all live systems are fit for purpose, secure, and continually improving, supporting the integrity and availability that our digital infrastructure … environments, wed love to hear from you. Please note, this is a 6 month Fixed Term Contract. What you will be doing. To assist in the effective implementation of ITIL practices that add value to Digital and Data. To assist in maintaining good IT Service Management best practice (ITIL). To ensure that all ICT processes adhere to … standards, aligning with the ITIL maturity model. To assist in the updating of a Service Portfolio and Service Catalogue, including the continual management of the Service Catalogue. Supporting the management of Major Incidents, providing punctual actions, requesting the vendor for identifying root causes and defining remedial measures (problems, prevention, and avoidance). To assist the ICT Change Manager to More ❯
ASCA certification. Strong IP networking knowledge, including IP Routing. Expertise with Firewalls (Palo Alto and/or Cisco). Experience with monitoring/event management tools (e.g., SolarWinds). ITILFoundationCertificate or experience working within ITIL frameworks. Desirable: Working towards Cisco CCNP or Aruba ACSP certifications. Experience with Cisco ISE, Palo Alto, Firepower, or Nutanix More ❯
The solution is the direct result of the combined vision and strategic goals of: Isle of Wight NHS Trust (IWT) Portsmouth Hospitals University NHS Trust (PHU) Hampshire Hospitals NHS Foundation Trust (HHFT) University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a … business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their … in at least one or more of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA). ITILFoundationCertificate Evidence of continuing professional development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as More ❯
The solution is the direct result of the combined vision and strategic goals of: Isle of Wight NHS Trust (IWT) Portsmouth Hospitals University NHS Trust (PHU) Hampshire Hospitals NHS Foundation Trust (HHFT) University Hospital Southampton Foundation Trust (UHS) The Trusts will work together with their clinical and departmental experts alongside regional digital colleagues to procure and implement a … business objectives by identifying potential technology innovations, engaging with the business over how these can be exploited and, where approved, leading their implementation; Acting as champion for the departments ITIL processes, providing professional guidance in and execution of Incident, Change, Release, Problem, Performance, and Availability Management; Ensuring all systems hosted within the Trust Data Centres are operating at their … in at least one or more of the following; Microsoft Certified Systems Engineer (MCSE), Cisco Certified Network Associate (CCNA), Certified Virtualisation Expert (CVE) or Citrix Certified Architect (CCA). ITILFoundationCertificate Evidence of continuing professional development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as More ❯
Town Centre, Northampton, Northamptonshire, England, United Kingdom
Franklin Fitch
balance multiple priorities, resolve complex issues, and ensure IT services run smoothly in an environment where every second counts. Key Responsibilities Deliver technical support and solutions across the full ITIL service lifecycle Support both operational and project-based tasks, meeting demanding SLAs and deadlines Provide exceptional customer service and guidance to colleagues and stakeholders Maintain strong communication with internal … and mobile operating systems Microsoft Office/365 Active Directory and Group Policy Management Networking (TCP/IP, DNS, DHCP, WAN, LAN) Storage systems and performance monitoring tools Qualifications ITILFoundationCertificate (essential) Degree or equivalent experience Desirable: Microsoft Certifications, Cisco CCNA, and a keen interest in Formula 1 or Formula E More ❯
and services through agreed communication channels Person Specification Qualifications Essential Degree level or equivalent qualification or able to demonstrate equivalent experience Commitment to continuing professional development for self Desirable ITILFoundationCertificate or demonstrable equivalent experience. Working knowledge of Clinical Terms. Knowledge of NHS Wales organisations & ITIL strategy. Knowledge of relevant NHS standards and legal requirements … it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further … information visit the UK Visas and Immigration website. From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to More ❯
Nottingham, Nottinghamshire, England, United Kingdom
Akkodis
IR35 Status: Inside IR35 About the Role We are looking for an experienced Digital Service Manager to join our client's team and lead service management activities aligned with ITIL principles. You will ensure the delivery of high-quality digital services, manage stakeholders and suppliers, and drive efficiency improvements across the organisation. Key Responsibilities Oversee service management processes to … supplier and contract management, ensuring compliance with legislation and best practice. Drive cost savings and process improvements year-on-year. Support and mentor junior team members. Essential Skills & Experience ITILFoundation certification (plus at least one ITIL Lifecycle course or equivalent). Proven experience in service management and stakeholder engagement. Strong decision-making and problem-solving skills. … communication and collaboration abilities. Solid understanding of modern software development and testing practices (e.g., Scrum). Experience managing contracts and SLAs. Desirable Degree in IT or Business-related subject. ITIL Expert or Manager certification. Experience in DevOps environments and PRINCE2 project management. Familiarity with tools such as TOPdesk and JIRA. Modis International Ltd acts as an employment agency for More ❯
Newcastle upon Tyne, Tyne & Wear, United Kingdom Hybrid/Remote Options
The Bridge IT Recruitment
cross-functional technology teams in a complex, global environment. Deep understanding of IT infrastructure, cloud platforms (e.g., Azure), and enterprise collaboration tools (e.g., Microsoft 365). Strong grasp of ITIL-based service management, including incident, change, and problem management. Expertise in security and compliance frameworks, including DORA and Cyber Essentials Plus. Prior hands-on experience in delivering security solutions … continuity, and vulnerability management. Excellent communication, stakeholder management, and vendor negotiation skills. Qualifications Bachelor’s degree in Computer Science, Information Systems, or a related field (Master’s preferred). ITILFoundation certification (Intermediate or Expert level desirable). Relevant cloud certifications (e.g., Microsoft Certified: Azure Solutions Architect, AWS Certified Solutions Architect). Experience 10+ years in IT leadership More ❯
Windows 7/10/11 and Microsoft Office. Familiarity with PC and peripheral hardware. Knowledge of MOD security classifications and guidelines. Full UK Driving Licence. Desirable Skills & Qualifications ITILFoundation certification. SCCM knowledge and practical experience. Additional Information The role requires visiting a nuclear licensed site Benefits include a workplace pension, flexible benefits (life insurance, health cashback More ❯
skills Familiarity with Microsoft technologies (Office 365, AD, Exchange, SharePoint) Experience supporting Android/iOS devices and business telephony systems Working knowledge of IT networks (DNS, DHCP, VPN, etc.) ITILFoundation certification (or willingness to obtain) Excellent communication and organisational skills Full UK driving licence (occasional travel required) What You'll Gain Access to a modern learning and More ❯
effectively. You will specifically have experience of dealing with third-party vendors and contracts, along with a good understanding of Microsoft products, along with strong communication skills and be ITIL qualified. To be considered for this role, you will need the following: - Strong Service Desk knowledge Dealt with Third-Party Vendors and Contracts On-site in London with travel … to other sites Experience with Microsoft M365 Experience with Active Directory IT audit processes and controls. ITILFoundation certification If this could be your next career move, joining a growing challenger bank, please forward your CV in the first instance. Due to the volume of applications received for positions, it will not be possible to respond to all More ❯
IT operations. Strong knowledge of IT services and infrastructure (Cloud/SaaS, Networks, End-User Computing). Proven ability to manage SLAs/KPIs and lead structured service reviews. ITILFoundation certification (or equivalent) desirable, with practical ITSM knowledge. Excellent communication, negotiation, and conflict resolution skills. Analytical mindset with the ability to turn data into actionable insights. Highly … and relationship-building. You'll be confident holding vendors to account, skilled at translating technical detail into business value, and motivated to drive operational excellence while developing further through ITIL learning and hands-on experience. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we More ❯
discovery, data imports, and regular housekeeping to maintain data integrity. Monitor process execution, ensuring compliance with policies and standards, and conduct audits to verify data accuracy. Collaborate with other ITIL process managers (Change, Incident, Problem) to provide accurate configuration data for impact assessments and problem resolution. Coordinate resources and deliver training to ensure team members are equipped with necessary … lifecycle management of assets and CIs from acquisition to disposal. What you'll bring: Proven experience in designing and managing SACM processes within complex IT environments. Strong knowledge of ITIL 3.0/4.0 frameworks. Experience delivering government or defence projects. Ability to tailor processes to specific project needs. Excellent stakeholder engagement and communication skills. Desirable Skills: Knowledge of Army … communication systems. Required Education & Certifications: ITILFoundation certification (or higher). Demonstrable experience in configuration management and process improvement. Join us and be part of a vital project supporting national security, working in a dynamic environment that values expertise and innovation. Apply now to contribute your skills to a critical mission! JBRP1_UKTJ More ❯
discovery, data imports, and regular housekeeping to maintain data integrity. Monitor process execution, ensuring compliance with policies and standards, and conduct audits to verify data accuracy. Collaborate with other ITIL process managers (Change, Incident, Problem) to provide accurate configuration data for impact assessments and problem resolution. Coordinate resources and deliver training to ensure team members are equipped with necessary … lifecycle management of assets and CIs from acquisition to disposal. What you'll bring: Proven experience in designing and managing SACM processes within complex IT environments. Strong knowledge of ITIL 3.0/4.0 frameworks. Experience delivering government or defence projects. Ability to tailor processes to specific project needs. Excellent stakeholder engagement and communication skills. Desirable Skills: Knowledge of Army … communication systems. Required Education & Certifications: ITILFoundation certification (or higher). Demonstrable experience in configuration management and process improvement. Join us and be part of a vital project supporting national security, working in a dynamic environment that values expertise and innovation. Apply now to contribute your skills to a critical mission More ❯
swindon, wiltshire, south west england, united kingdom
Experis
discovery, data imports, and regular housekeeping to maintain data integrity. Monitor process execution, ensuring compliance with policies and standards, and conduct audits to verify data accuracy. Collaborate with other ITIL process managers (Change, Incident, Problem) to provide accurate configuration data for impact assessments and problem resolution. Coordinate resources and deliver training to ensure team members are equipped with necessary … lifecycle management of assets and CIs from acquisition to disposal. What you'll bring: Proven experience in designing and managing SACM processes within complex IT environments. Strong knowledge of ITIL 3.0/4.0 frameworks. Experience delivering government or defence projects. Ability to tailor processes to specific project needs. Excellent stakeholder engagement and communication skills. Desirable Skills: Knowledge of Army … communication systems. Required Education & Certifications: ITILFoundation certification (or higher). Demonstrable experience in configuration management and process improvement. Join us and be part of a vital project supporting national security, working in a dynamic environment that values expertise and innovation. Apply now to contribute your skills to a critical mission! JBRP1_UKTJ More ❯
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Salary Guide
ITIL Foundation Certificate the UK excluding London