Senior IT Service Delivery Manager | Service Desk Lead
- Location
- Newcastle upon Tyne, England, United Kingdom
Opencast is seeking an experienced IT Service Delivery Manager to lead the Service Desk and drive ITIL-aligned processes. Based at our Newcastle HQ, you will manage incidents up to 3rd line, mentor colleagues, and ensure high-quality support across teams. This hands-on role requires strong problem-solving skills … experience with ITIL, ISO certifications, and familiarity with Microsoft 365, Entra ID, and macOS administration. Hybrid work at multiple locations is offered. #J-18808-Ljbffr ...