1 to 25 of 39 ITIL Jobs in the East Midlands

support teams when necessary. Utilize ITSM systems to log, monitor, and resolve customer-facing issues, ensuring accurate documentation to support knowledge sharing and continuous improvement. Maintain strict adherence to ITIL service management principles, including Incident, Problem, Change Management, and Continual Service Improvement. Provide technical guidance to customers infrastructure and cloud-based services (e.g., Microsoft Azure, AWS), as needed, collaborating with More ❯

in Active Directory (users, groups, GPOs). Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're More ❯

Cloud, Access Control Systems, BCDR, CCTV IP. Supporting the delivery of IT projects including upgrades, migrations + implementations. A formal IT qualification is preferred: MCP, MCSE, MCSA, CCNA, CCNP, ITIL, ITSM, CompTIA, Cyber Essentials (or similar). Experience of working for an IT Managed Service Provider (MSP), or IT Support businesses is advantageous. Full UK Driving Licence preferred. More ❯

ISO27001, and NIST frameworks. Previous experience within a SOC environment. Experience with Microsoft Defender XDR. In-depth hands on experience with Microsoft Sentinel SIEM. Certifications such as CompTIA Security+, ITIL and SSCP or equivalent. Job Benefits 25 days holiday plus bank holidays Contributory Pension Scheme Free on-site Parking Holiday Buy Scheme Volunteer Scheme Share Save Scheme Life Assurance Enhanced More ❯

Experience with Azure, or similar cloud platforms. Excellent troubleshooting, communication, and customer service skills. Ability to manage multiple priorities in a fast-paced environment. Relevant certifications (e.g., CompTIA, Microsoft, ITIL) are desirable but not essential. Must live within a 20-mile radius of Kettering, UK, with a valid driving licence and access to a car. Salary and Benefits Starting salary More ❯

backup strategies Excellent troubleshooting and problem-solving skills Strong communication and teamwork abilities Flexible, proactive, and hands-on approach Ability to work independently and prioritise tasks effectively Familiarity with ITIL or similar IT service management frameworks (advantageous) What's In It for You? Competitive salary and benefits package Opportunity to work in an international, collaborative IT environment Involvement in diverse More ❯

Experience with: o Microsoft Teams, OneDrive, Exchange Online o Microsoft Defender for Cloud Apps and Entra ID Protection o Migrating legacy file systems to SharePoint Online o Agile or ITIL-based service management practices What We Can Offer in Return: With a robust order book our client offers stability, exciting projects, and opportunities for career growth. You'll be part More ❯

in incident management, problem-solving, and root cause analysis. Deep knowledge of product support operations and processes. Strong customer service orientation with excellent communication and interpersonal skills. Familiarity with ITIL principles and best practices for IT service management. Proactive mindset with a focus on continuous improvement and innovation. Excellent communication, interpersonal, and problem-solving skills. Data-driven approach to decision More ❯

or similar would be desirable Experience in cloud migration, service delivery, and stakeholder management. Ability to work on-site at Everards Meadows, Leicestershire. Exposure to Intune, SharePoint optimisation, or ITIL service delivery frameworks. Proactive, curious, and confident in driving both day-to-day reliability and long-term digital improvements If you’re ready to shape the IT future of a More ❯

frameworks Strong documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture and More ❯

Payroll and Business Change teams, working with our partners to ensure smooth integration with the wider IT infrastructure Lead or support IT Change Enablement and Problem Management processes following ITIL v4 standards, working closely with internal teams and external partners Help maintain strong IT governance, including security best practices and disaster recovery planning Create and maintain clear documentation for system More ❯

experience in 1st and 2nd line support within a multi-site organisation• Strong technical knowledge of Microsoft technologies (Windows 10/11, Active Directory, Exchange, SCCM, etc.)• Familiarity with ITIL service management principles and Service Desk tools• Experience supporting desktop/mobile environments and conducting fault resolution• Excellent communication and documentation skills• Ability to work under pressure and manage multiple More ❯

Team Working together with fairness and respect. People Centred Championing inclusivity, compassion and clarity. Aim High Adapting, learning and sharing our expertise. Own It Focused, committed and accountable. Desirable ITIL Foundation Microsoft Fundamentals certifications Business administration qualification (e.g. NVQ, Level 3+). Experience in the charity, health or social care sector. Familiarity with IT contract administration (telephony, printers, mobile phones More ❯

Workspace Active Directory Firewalls and network troubleshooting Laptop and mobile hardware. Incident, Change and Problem Management processes. Excellent communication and problem solving skills Relevant technical certifications are desirable e.g. ITIL v4. Effectively, this role is responsible for working with the wider IT team to contribute to the smooth day-to-day running of IT Services for a business with several More ❯

REQUIRED Experienced leader of large-scale customer contact centres handling high volumes of tickets or queries. Strong knowledge of IT Managed Services, Managed Print Solutions, and multi-vendor environments. ITIL v4 certified with knowledge of ISO20000-1 standards. Proven track record in managing organisational change and driving transformation initiatives. Excellent communicator with strong stakeholder management skills. Experienced in implementing and More ❯

for internal and external customer usage Exposure to Cloud technologies. AWS Solution Architect certification - foundation level or higher Experience of working with service management teams or an understanding of ITIL principles. Application/Infrastructure/Enterprise Architect training and certification, e.g. TOGAF. Any experience with data architecture, data migration would be beneficial. More ❯

the relevant suppliers. Act as the central point of coordination for service transition, ensuring control over modifications and introductions of new services across suppliers. What we need from you ITIL v3 or v4 foundation or above. Relationship management. Supplier management. Strong communication skills (written and verbal). Attention to detail. Here’s what you need to know Our market-leading More ❯

flexibility for the right experience. Requirements: Strong project management experience Strong experience working as a PM in the legal sector (or in a professional services environment) Strong understanding of ITIL processes, particularly Change and Release Management. Demonstrable experience managing multiple IT projects from initiation to delivery. Excellent stakeholder engagement and communication skills, with the ability to influence at all levels. More ❯

link between technical delivery teams and high-profile enterprise clients. Key Responsibilities: Own service delivery excellence : Ensure operational targets and contractual obligations are consistently met, with strict adherence to ITIL practices (Incident, Problem, Change, CSI). Be the escalation point : Provide technical guidance across Microsoft, O365, AD, Azure, AWS, networking (WAN, LAN, SD-WAN, Wi-Fi), and infrastructure. Support technical … retail/distribution experience a plus). Technical knowledge across Microsoft stack, networking, infrastructure, Azure, and AWS. On Prem to Cloud migration hands on experience Certifications: AZ-900 and ITIL Foundation (or equivalent practical experience ) . Excellent communication and stakeholder management skills, with the ability to command a room and communicate confidently with C-level. Attributes: professional, resilient under pressure More ❯

include attending team meetings and completion of administrative tasks Assist the Head of Service Desk with maintaining departmental standards and professionalism Promote and ensure the department adheres to Bechtle ITIL processes and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements More ❯

include attending team meetings and completion of administrative tasks Assist the Head of Service Desk with maintaining departmental standards and professionalism Promote and ensure the department adheres to Bechtle ITIL processes and procedures Research and Development: 5% Provide feedback on ways to further improve the operation of the division and ensure that continual service improvement objectives are met Job Requirements More ❯

range of non-direct reports within the wider IS team. A strong background in Service management roles, with solid understanding of service management frameworks and processes High level of ITIL awareness, preferably supported by ITIL certifications. Understanding of Agile software development and Project Management practices. Innovative and positive team player with excellent communication and service skills, confident in communicating/ More ❯

Contribute to the Cloudworks knowledgebase for easier future problem resolution Conduct proactive follow-ups to confirm customer satisfaction Process Adherence Execute core Service Desk functions following Cloudworks protocols Apply ITIL framework principles for optimal service delivery Utilise systems effectively to support quality and efficiency targets Essential Technical Skills: Core Experience Required: Microsoft 365 including Defender, Purview, Intune and Autopilot Windows … troubleshooting and support Entra ID/Active Directory management Networking concepts (TCP/IP, DNS, DHCP), Routers, Firewalls Windows Server Administration Advantageous Experience Managed Service Provider (MSP) background ITIL v3/v4 Foundation Certification or ITIL experience SLA-focused service delivery High-volume call management ISO27001 security framework knowledge VOIP (PBX, SIP), Teams Phone Microsoft Terminal Services/RDS administration More ❯

wider business goals. You'll work closely with ServiceNow specialists, Service Management, and senior technology stakeholders - including the CTO, Service Owners, and the Head of Infrastructure - to embed practical ITIL processes and ensure configuration data drives smarter operational decisions. This is both a strategic and hands-on role where you'll act as a champion for Configuration Management, driving improvements … related IT Service Management (ITSM) discipline. Strong understanding of ServiceNow, CIs, and Service Offerings. Proven experience implementing or improving a CMDB, ideally in an enterprise environment. Solid grasp of ITIL principles and how to apply them pragmatically in real-world settings. Excellent communication and stakeholder management skills - able to explain complex technical concepts clearly. Experience managing data governance, process utilisation More ❯

excellent Customer Service Principal accountabilities: Respond to incidents and service requests related to IT Services in line with SLA’s. Log all incoming incidents and service requests according to ITIL processes and local procedures. Ensure that incoming incidents and service requests are correctly categorised and all relevant information is recorded in the logging tool (ServiceNow) Provide a 1st line support … the hierarchy, users, groups, ou's etc Experience of setting up network printers and troubleshooting, ideally with follow me printing technology. Software installations and troubleshooting Team player Professional & Punctual ITIL Foundation (desirable) COMPTIA A plus (desirable) Microsoft MTA (Optional) Job Challenges: Managing the workload from the calls to the call logging system Supporting users (different abilities) with different needs Prioritising More ❯