1 to 25 of 28 ITIL Jobs in the East Midlands

experience. Ongoing self-led programme of Continuous Professional Development Desirable Level 3, 4 and 5: S/NVQ for Information/Communication Technology Professionals ITIL Foundation Experience Essential Significant detailed practical experience of IT in a large or complex organisation Demonstrable success in application development & configuration Dealing with user enquiries ...

security clearance Desirable Additional ServiceNow certifications Experience with AI capabilities within the ServiceNow platform Exposure to public sector or defence environments Knowledge of ITIL frameworks Benefits Private medical insurance Death in service cover Ongoing training and certification support 10% annual bonus Share scheme This is a fantastic opportunity to work ...

working with Scrum or Kanban, PSM, PSD Knowledge and full grasp of concepts surrounding data integrity and security in all aspects of development ITIL principles Knowledge of software development processes SDLC ML experience Qualifications Relevant Degree or equivalent. 5 years experience as a software developer Apply If you feel ...

experience in a technical helpdesk. Strong technical knowledge in Microsoft platforms, VOIP systems, and network management. Excellent customer service, communication, and problem-solving skills. ITIL Foundation certification (or equivalent) preferred. THE BENEFITS: The Benefits for this IT Helpdesk Manager role include: A varied, impactful leadership role spanning IT, VOIP— genuinely ...

Proficient experience of windows servers, Office 365 and Microsoft tools. Good experience with CRM Ticketing System (Dynamics is more desirable) Experience with JIRA and ITIL is desirable Experience mentoring junior/graduate IT support analysts is beneficial Key Responsibilities: Provide 1st and 2nd line support to external customers as well ...

Excellent problem-solving skills and ability to manage multiple priorities. Strong knowledge of data protection and IT compliance requirements. Desirable: Relevant professional certifications (e.g., ITIL, Microsoft Certified, CompTIA, Prince2). Experience managing IT projects from inception to delivery. Knowledge of ERP systems or other business-critical software. Knowledge of extraction ...

e.g. AWS and/or Azure) and legacy environments Desirable: Experience in a multi-site operational business (e.g. logistics, field service, distribution) Familiarity with ITIL/ITSM frameworks Experience managing organisational change or restructuring Awareness of information security standards (e.g. ISO 27001) and regulatory/compliance environments ...

Active Directory - Previous project and project co-ordination experience would be very helpful - The ability to work well under pressure to strict deadlines - ITIL awareness - Hold a full UK driving license You will be part of a busy and growing IT department who are growing their IT field service delivery ...

business applications Demonstrable knowledge of creating and/or executing Test Plans Experience in design solutions and configuring applications to meet stakeholder requirements Qualifications ITIL v2, or v3 Foundation (desirable) Good level of standard numeracy and literacy. Knowledge of software development processes (desirable) Apply If you feel you match ...

Professional/Further training Essential Educated to Diploma level or equivalent experience in a IT or business environment Ongoing personal and professional development Desirable ITIL Qualfication Knowledge Requirements Essential Extensive experience working in a application support or call centre environment Expert knowledge of Microsoft desktop packages Expert working knowledge ...

experience, looking to progress, with salary being dependent on experience level. Key Duties and Responsibilities: - Manage Incidents and Requests in line with Process and ITIL best practices. - Ensure Incidents and Requests are responded to within the customers Service Level Agreement - Provide an effective, professional response to Incidents and Requests. - Ensuring ...

Able to communicate effectively with technical and non-technical stakeholders Awareness, appreciation and experience of operating using industry standard IT processes (eg project management, ITIL, structured development methodologies etc) Strong desire to achieve Strong organisation and planning skills for self and others Additional Information As part of our drive ...

working in a technical environment delivering 2nd line support and management capability including the use of system management and monitoring tools. Fully conversant with ITIL principles and a thorough working knowledge of Incident, Change & Problem Management. Why Join Us? Very competitive salary Excellent healthcare benefits, including access ...

gained in an ICT security and surveillance environment. Were looking for an individual who has experience with: Working with and applying standards such as ITIL framework, ISO 27001 security standards or similar. Using Cyber Security vulnerability scanning tools. Prioritisation by criticality, and installation of security patching and remediation plans ...

incidents and changes. Administer user accounts, access rights and support onboarding and offboarding processes. Contribute to IT service management processes, service improvement initiatives and ITIL-based ways of working. Support service continuity, including disaster recovery planning and testing. Experience/Qualification Proven experience managing cloud and on-premise software, systems … improving system reliability and efficiency. Strong knowledge of cloud and hybrid environments and modern device management. Experience working with IT Service Management tools and ITIL-based processes. Demonstrable experience of incident, problem, change, asset and configuration management. Strong analytical, troubleshooting and problem-solving skills. Ability to produce clear technical documentation ...

operational efficiency Support the full application lifecycle, including troubleshooting and resolving deployment issues Manage incidents and requests in line with structured frameworks such as ITIL Collaborate closely with software engineering and IT teams to support delivery and reliability Contribute to improving system scalability, performance and resilience What the role offers … Kubernetes/Bash/Python/PowerShell/AWS/Azure/GCP/GitOps/Monitoring/Logging/Networking/Security/ITIL/Computer Science/Software Engineering/Systems Engineering/Cloud Computing/DevOps Practices RedTech Recruitment Ltd focus on finding roles for Engineers ...

equivalent evidence of experience. Software Testing qualification (e.g. ISTQB foundation). Experience of managing large organisation wide clinical applications. Service Management qualification (e.g. ITIL foundation). Risk Management qualification (e.g. M_o_R foundation). Experience Essential Experience of managing team leaders and multiple teams concurrently Experience of service management … implementation Previous management/administration of a Health Information System Skills and Knowledge Essential Understanding of the application of a QMS system such as ITIL, ISO 9001 or equivalent. Extensive stakeholder management skills Knowledge of acceptance into Business As Usual process Strong supplier liaison skills Excellent interpersonal and communication skills ...

supporting database administration. • Producing technical specifications, test plans and scripts. • Diagnosing and resolving third tier support incidents. • Leading system upgrades and patches within ITIL Change and Release processes. • Supporting continuous improvement and promoting best practice in development. About You • We’re seeking a developer with strong technical skills … knowledge in setting up, configuring, and administering Azure environments, ensuring compliance, scalability, and operational excellence • Understanding of REST, SOAP and JSON integrations. • Knowledge of ITIL testing, change and release management. • Strong communication, problem solving and organisational skills. What We Offer • A varied technical role within a supportive ICT team. • Hybrid ...

stability and value realisation. Provide governance and administrative oversight for the CMDB, ensuring data quality, accuracy, and completeness. Support service management processes aligned to ITIL v4 best practice. Ensure services, assets, and relationships are maintained correctly within ServiceNow. What you need to succeed at XPO ITIL v4 certification (or equivalent ...

IT Service Desk Coordinator - St Neots or North Hykeham(Lincoln), Hybrid Salary £35,000-45,000 25 days annual leave inclusive of up to 3 days December shut-down Buy or sell up to 5 ...

network operations, service assurance, and incident workflows into ServiceNow solutions Integrate with telecom and satellite operational systems Align solutions with frameworks such as eTOM, ITIL, and TM Forum standards Stakeholder Engagement Act as a trusted advisor to business and technical stakeholders Facilitate workshops, design reviews, and governance forums Collaborate across … adaptability in dynamic environments Influential leadership without direct authority Resilience under pressure with a focus on delivery quality Preferred Certifications ServiceNow CSA/CIS ITIL (v3 or v4) TOGAF or equivalent Success Metrics Seamless integration of ServiceNow within telecom ecosystems Increased automation and operational efficiency High stakeholder satisfaction across global ...

network operations, service assurance, and incident workflows into ServiceNow solutions Integrate with telecom and satellite operational systems Align solutions with frameworks such as eTOM, ITIL, and TM Forum standards Stakeholder Engagement Act as a trusted advisor to business and technical stakeholders Facilitate workshops, design reviews, and governance forums Collaborate across … adaptability in dynamic environments Influential leadership without direct authority Resilience under pressure with a focus on delivery quality Preferred Certifications ServiceNow CSA/CIS ITIL (v3 or v4) TOGAF or equivalent Success Metrics Seamless integration of ServiceNow within telecom ecosystems Increased automation and operational efficiency High stakeholder satisfaction across global ...

network operations, service assurance, and incident workflows into ServiceNow solutions Integrate with telecom and satellite operational systems Align solutions with frameworks such as eTOM, ITIL, and TM Forum standards Stakeholder Engagement Act as a trusted advisor to business and technical stakeholders Facilitate workshops, design reviews, and governance forums Collaborate across … adaptability in dynamic environments Influential leadership without direct authority Resilience under pressure with a focus on delivery quality Preferred Certifications ServiceNow CSA/CIS ITIL (v3 or v4) TOGAF or equivalent Success Metrics Seamless integration of ServiceNow within telecom ecosystems Increased automation and operational efficiency High stakeholder satisfaction across global ...

network operations, service assurance, and incident workflows into ServiceNow solutions Integrate with telecom and satellite operational systems Align solutions with frameworks such as eTOM, ITIL, and TM Forum standards Stakeholder Engagement Act as a trusted advisor to business and technical stakeholders Facilitate workshops, design reviews, and governance forums Collaborate across … adaptability in dynamic environments Influential leadership without direct authority Resilience under pressure with a focus on delivery quality Preferred Certifications ServiceNow CSA/CIS ITIL (v3 or v4) TOGAF or equivalent Success Metrics Seamless integration of ServiceNow within telecom ecosystems Increased automation and operational efficiency High stakeholder satisfaction across global ...

network operations, service assurance, and incident workflows into ServiceNow solutions Integrate with telecom and satellite operational systems Align solutions with frameworks such as eTOM, ITIL, and TM Forum standards Stakeholder Engagement Act as a trusted advisor to business and technical stakeholders Facilitate workshops, design reviews, and governance forums Collaborate across … adaptability in dynamic environments Influential leadership without direct authority Resilience under pressure with a focus on delivery quality Preferred Certifications ServiceNow CSA/CIS ITIL (v3 or v4) TOGAF or equivalent Success Metrics Seamless integration of ServiceNow within telecom ecosystems Increased automation and operational efficiency High stakeholder satisfaction across global ...