1 to 25 of 76 ITIL Jobs in the East Midlands

consultancy, or managed services environment. * Strong understanding of IT support processes, including triage and escalation workflows. * Familiarity with ticketing systems, incident management, and service-level driven environments. * Familiarity with ITIL or other service management frameworks Technical Skills * Working knowledge of Microsoft Dynamics 365 CRM. * Strong troubleshooting skills across desktop and infrastructure environments. * Microsoft Office 365 administration. * Active Directory and Exchange … Qualifications Bachelor's degree in Information Technology, Computer Science, Engineering, or a related field or vocational infrastructure qualification. Additional certifications in Agile methodologies (e.g., Scrum Master) or ITIL (Information Technology Infrastructure Library) desirable. You will based full time in the office near to Northampton so will need your own transport to reach the office. Sponsorship will not be available for More ❯

Experience of administering and supporting the latest Microsoft technologies.• Experience of deploying and maintaining business system networks based on Microsoft technologies.• Excellent communication and customer service skills.• Working to ITIL standards, this includes Change Management. You will also need delivery experience of the following key technologies: • Citrix VaaD solutions• Microsoft Windows Server Operating Systems (2012R2-2022).• Microsoft Exchange Server More ❯

offices, ensuring high system availability and user satisfaction. Support a range of internal infrastructure including servers, networks, cloud platforms, mobile devices and corporate systems in line with ISO and ITIL standards. Key Responsibilities: Deliver 1st/2nd line support via the internal service desk Assist with 3rd line support and technical projects under supervision Install, configure, and maintain IT hardware … role Strong knowledge of Windows OS/server platforms, networking, VPNs, and mobile devices Experience with Linux, OS X, virtualisation (e.g., VMware), backup solutions, Azure/AWS Familiarity with ITIL framework and process-driven environments Strong troubleshooting, communication, and documentation skills Ability to lead by example, mentor junior staff, and manage multiple support cases Degree in Computer Science or related More ❯

systems, and remote support tools. Strong communication and customer service skills. Ability to work independently and collaboratively. Basic knowledge of networking, virtualization, and storage. Bonus Points For: Exposure to ITIL practices or certification. Experience with endpoint management tools. Interest in systems administration and networking. Certifications such as CompTIA A+, Network+, or Microsoft Certified: Azure Fundamentals. This is a fantastic opportunity More ❯

Role will sit in a 3rd Line Support team - dealing with escalated Incidents & Tickets. Managing & resolving 3rd Line Incidents. Troubleshooting Networking Incidents - SD-WAN, Wi-Fi, Aruba, Cisco, Networking. ITIL Framework - aligning to the ITIL Framework - SLAs, Incident & Raising IT Change Requests etc Skills Experience Required: 3rd Line IT Support - must have strong 3rd line IT Support experience. Strong Incident … Third Parties - managing the process - ensure all Incidents & Requests are passed to Third Parties when required - managed in a professional & timely manner - ownership of the resolution to agreed closure. ITIL Practices - understanding of ITIL Best Practices - Incident Management, Raising IT Changes etc. Collaborative Approach to Teamwork. Excellent Communication Skills. Desirable Experience: Cloud - AWS or Azure experience. Citrix Support. Benefits Package … Active, Azure Active Directory, MCM, Print Services, Entra, InTune, AutoPilot, IDP, Identity Provider Platform, SD-Wan, LAN, Networking, Aruba, Cisco, Network, Switching, Routing, Firewalls, Fortinet, SSL Certificate, Incident Management, ITIL, IT Support, 3rd Line IT Support, Nottinghamshire, Nottingham, Derbyshire, Sheffield, Nottinghamshire, Permanent, T6/MN/1239372. More ❯

spoken communications, with proven customer service skills • Experience of administering and supporting the latest Network and Infrastructure technologies. • Experience of administering and supporting the latest Microsoft technologies. • Working to ITIL standards, including Change Management. • Networking/Infrastructure certifications would be desirable • Previous experience of working for a managed IT service provider • A current, valid driving licence You will be required More ❯

knowledge of Microsoft 365, Windows 10/11, AD, and network technologies. Strong troubleshooting skills with a calm, solutions-focused mindset. Previous experience mentoring or guiding junior team members. ITIL Foundation certification (desirable but not essential). Excellent communication and customer service skills. Full UK driving licence and access to a vehicle (occasional site visits). Working Hours: 35 hours More ❯

Desktop OS o Microsoft Azure, Intune, MS Defender o Network architecture, VPN, Firewalls, Routers o Virtualisation platforms o Backup and recovery solutions o Linux and macOS environments Familiarity with ITIL framework and process-driven service delivery. Strong communication, stakeholder management, and leadership skills. Comfortable working across time zones and in a high-availability environment. This is just a short o More ❯

Certified environment. Experience working with remote users. Apple Device Support. Knowledge of IT Security practices including implementations of SSO and MDM policy design and implementation. Knowledge or experience of ITIL best practices Behaviours and PACT values Enthusiastic and Motivated Customer Focused Attention to details Working well in a small team Excellent communication skills Technical skills Microsoft Entra ID or Google More ❯

Excellent communication skills and the ability to remain calm under pressure Strong problem-solving mindset with a proactive approach Desirable: Experience using incident and problem management tools Understanding of ITIL practices (certification beneficial) Solid grounding in server environments and infrastructure technologies Good working knowledge of Microsoft Office, particularly Word and Excel This is an excellent opportunity for technically minded individuals More ❯

systems used by the customer. We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework. More ❯

and leadership mentor to junior team members Tech Environment: Windows Server, Active Directory, Intune, Office 365 Networking fundamentals: DNS, DHCP, LAN/WAN VMware, Hyper-V Antivirus & endpoint protection ITIL Foundation (preferred) What You'll Need: Proven leadership experience in a service desk or IT support setting Excellent communication and conflict-resolution skills Strong technical background across Microsoft infrastructure and More ❯

Overtime + Training + excellent bens Skills Required:Windows, MS365, Office365, Azure, Networking, Troubleshooting, Helpdesk, Hardware, Active Directory, Communication, Ticketing 1stLine Support . IT Support, Jnr IT Support, CompITA, ITIL Have you recently graduated college or university with a IT/Computing discipline or just completed a industry cert like CompITA (A+) or CompITA Network (N+) or Microsoft, and have More ❯

it receive a sufficient number of applications. Person Specification Qualifications Essential Educated to Masters degree level (or equivalent) in an IT or other relevant discipline or relevant experience Desirable ITIL Service Management foundation Agile Change Management or equivalent Agile certification Experience Essential Demonstrable experience in managing product releases or projects with multiple contributors and delivering on time-based release schedules More ❯

degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Essential Substantial experience of large (multi-£million) programmes, delivering More ❯

and basic networking Experience supporting and implementing infrastructure in a multi-site environment Working understanding of manufacturing systems (desirable) IP networking skills including switches and wireless configuration Familiarity with ITIL processes and documentation best practices Key Competencies Analytical thinking and effective problem-solving Clear communication across technical and non-technical audiences Self-starter who can work independently or as part More ❯

SCCM, Intune, PDQ, or similar). Strong documentation, incident management, and stakeholder engagement skills. Experience advising on IT strategy, risk, or compliance is highly desirable. Professional certifications (e.g., Microsoft, ITIL, Azure) are a strong advantage. Benefits: 25 Days Holiday + Bank Holidays Hybrid working (initially onsite, then up to 2 days WFH) Health & Wellbeing Support Ongoing professional training, certifications, and More ❯

Educated to minimum level 2 on the UK national Qualifications framework for English, Mathematics, Science Desirable Qualification, or at least 2 years' experience in SCCM/MECM or intune ITIL Foundation Level Certification Experience Essential 2 years' experience in a similar ICT support role, troubleshooting & repairing hardware & software Experience of supporting Windows 10/11, 365, Active Directory Experience of More ❯

in the business and best-in-class solutions, see where eXceptional takes you. Overview: The main purpose of this role is to deliver service desk functions as described by ITIL providing excellent support services for customers through ticket ownership, adhering to service level agreements. You will rotate through a minimum of three service desks utilising different ITSM’s which includes … our Technical Desk and Device Management and have shadowing sessions on our L2/L3 desks. Additionally, they will spend time with other ITIL service practices and departments within XMA. Responsibilities: Act as XMA’s first point of contact for all technical incidents and requests, logging and resolving issues via phone, email, or other channels in line with service level More ❯

degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience of large (multi-£million) programmes, delivering Digitally More ❯

degree or equivalent professional qualification or equivalent experience. Post Graduate Diploma in Digital Health Leadership for digital change leaders or equivalent experience. IT Service/project management qualification e.g. ITIL, MSCE, MSC or equivalent; MSP, PRINCE2 or similar Agile training or equivalent experience. Evidence of Continuous Personal Development. Experience and Knowledge Substantial experience of large (multi-£million) programmes, delivering Digitally More ❯

wider success of the Cyber division as part of the leadership team Who you are: Proven experience in a service delivery or cyber operations leadership role Strong understanding of ITIL principles and service delivery methodologies Excellent leadership, communication, and client relationship skills Financial acumen and a focus on efficiency and value Knowledge of Microsoft Sentinel, Defender solutions, and security best More ❯

frameworks Strong documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture and More ❯

frameworks Strong documentation, communication, and leadership skills Desirable qualifications and experience: Industry certifications or working toward one Experience with Microsoft Defender, vulnerability scanning, and disaster recovery planning Understanding of ITIL and service management methodologies Why consider this role? Join a forward-thinking, values-led organisation with a strong public service mission Lead meaningful technology initiatives that support learning, culture and More ❯

Experience supporting legacy applications and understanding their constraints and risks. Familiarity with Windows-based systems, application servers, and basic networking concepts. Experience with ticketing systems (e.g. Jira, ServiceNow) and ITIL practices. Ability to work under pressure, manage priorities, and collaborate across teams. Bonus: Experience in scripting (PowerShell, batch), working with on-prem databases, or supporting business-critical finance or insurance More ❯