1 to 25 of 65 ITIL Jobs in the Thames Valley

infrastructure support. Knowledge of Azure Cloud principles Microsoft 365, AD, Entra, Intune, Defender, and cloud services. Strong PowerShell and automation skills. Good understanding of ITIL, ISO/IEC27001, Cyber Essentials Plus, and security best practice. Excellent troubleshooting, communication, and customer service skills. What you'll do Support and maintain secure ...

documentation skills Experience working within Agile and/or traditional project delivery frameworks Excellent stakeholder engagement, communication and facilitation skills Experience working within ITIL or IT Service Management environments Strong analytical, problem-solving and process improvement capabilities Degree or equivalent experience in a relevant field BCS Business Analysis, Agile ...

Experience managing medium-sized technical delivery teams. Knowledge of enterprise architecture frameworks and cloud transformation programmes. Desirable Certifications AWS, Azure, or GCP Professional Certifications ITIL Foundation CISSP or equivalent security certification TOGAF Bachelor's Degree in Computer Science or a related discipline Key Attributes Strategic thinker with strong commercial awareness. ...

them. Degree-level qualification or equivalent experience in Cyber Security, Information Security, or IT. Desirable ISO 27001 Lead Implementer/Auditor or similar certification. ITIL, Prince2, or other relevant service management qualifications. Our client is offering a highly competitive salary and generous benefits package includes: Life Assurance, Income Protection, pension ...

analytical, and communication skills Customer-centric mindset with the ability to remain calm under pressure Desirable Experience in an MSP or IT services organisation ITIL Foundation or equivalent certification Experience using PSA/ITSM platforms such as HaloPSA Personal Attributes Strong communication skills — clear, professional and personable Highly organised with ...

driven and RESTful architectures. Knowledge of modern security principles including OAuth2 and JWT. Awareness of Microsoft 365 Copilot, AI Agents, and Azure AI technologies. ITIL v3 or v4 Foundation certification. Personal Attributes Positive and proactive approach with a strong problem-solving mindset. Self-motivated and able to work independently. Strong ...

wholesale sector, familiarity with ERP/CRM platforms (such as NetSuite, Sage, or Phocas), reporting tools (Power BI), basic SQL queries, PowerShell, Linux, or ITIL/project methodologies. What's on offer You'll receive a competitive salary, access to the company's profit-sharing scheme, and opportunities for professional ...

undergo security clearance. ServiceNow Developer- SC Security Clearance - Desirable Experience • ServiceNow certifications (CSA, CAD, CIS in ITSM/ITOM/others). • Knowledge of ITIL processes and service management best practices. • Experience with Agile/Scrum delivery. • Familiarity with DevOps pipelines and source control (Git, GitLab, Azure DevOps). ...

processes and SLA adherence Familiarity with CAT5/fibre patching Full UK driving licence and eligibility for nuclear-licensed site clearance Desirable Skills & Certifications ITIL Foundation SCCM knowledge Microsoft and CompTIA certifications (A+, Network+, MCP) Behaviours Service excellence mindset; structured and methodical approach Team-oriented; promotes collaboration and knowledge sharing ...

Entra ID (Azure AD), Intune, Defender, Microsoft 365 and Active Directory. Relevant certifications such as AZ-104, AZ-500, SC-300, MS-102 and ITIL Foundation are highly desirable. ...

understand user requirements relating to the customers IT infrastructure. Possesses ability to make decisions independently and use good judgement when others should be involved. ITIL Foundation – Desirable. Methodical with attention to detail but prepared to meet customer expectations. Technical Knowledge Windows 10/11 Active Directory/Group Policy Microsoft ...

detail Clear and professional communication skills Confident using Microsoft 365 (Excel, SharePoint, Teams) Experience using ServiceNow or a similar ITSM platform Desirable Knowledge of ITIL processes (Incident, Problem, Change) Understanding of IT infrastructure (networks, servers) Experience working in a managed service or service desk environment Ability to analyse service metrics ...

order tracking, ticketing, or provisioning systems. Basic understanding of telecoms technologies such as broadband, internet connectivity, VoIP, SD-WAN, or networking concepts. Awareness of ITIL processes and service management principles. What's On Offer Flexible Working Private Health Cover Private Dental Cover Vision Cover Life Insurance & Critical Illness Insurance Double ...

stakeholder management skills. Customer-focused approach with the ability to perform effectively under pressure. Desirable Experience working within an MSP or IT Services environment. ITIL Foundation certification or equivalent. Experience using PSA and ITSM platforms such as HaloPSA. Previous involvement in service improvement and operational change initiatives. What ...

environments. Skilled in troubleshooting hardware, software, and network issues while delivering excellent customer service. Holds active Security Clearance (SC) with a strong understanding of ITIL processes, incident management, and working within SLAs. Key Responsibilities Provide 1st/2nd line support via phone, email, and ticketing systems Troubleshoot and resolve desktop ...

technical documentation and explain technical concepts to non-technical stakeholders Experience working in an operational environment with service improvement, incident/problem management and ITIL-style processes Desirable experience: PKI/certificate services Azure Virtual Desktop Exchange on-prem to Exchange Online/hybrid Exchange Azure cost management Public sector ...

activity. Produce management information and KPI reporting aligned to operational objectives. Drive continuous improvement initiatives through regular reviews and stakeholder engagement. Essential Skills & Experience ITIL Foundation certification (minimum requirement). Proven experience in Service Transition within complex IT environments. Experience documenting processes, procedures and operational readiness activities. Strong stakeholder management ...

FinOps, and service catalogues. Bachelor's degree in computer science or a related field. Professional certifications such as AWS, Azure, or GCP Professional Certifications, ITIL Foundation, CISSP, and TOGAF. If you have a strong background in cloud-based Product ownership and are looking for a dynamic contract opportunity, we would ...

tools and processes. Support team members in their personal development of technical skills. Who you are Technical/Professional Expertise Working knowledge of ITIL Strong Web Development Experience - ideally inc. PHP, Python, HTML5, CSS3, JavaScript (ES6, JQuery), REACT Strong Problem solving and analytical experience Strong working experience of Excel Experience ...

urgency of the role, DV clearance is required (or eligible). Essential Degree or equivalent experience in Computer Science, Network Engineering, or Telecommunications. TOGAF, ITIL, Agile Project Management, PRINCE2, or equivalent experience. (CCNP), VMware Certified Professional - Network Virtualisation (VCP-NV), Palo Alto (PCNSE), Microsoft Certified: Azure Network Engineer Associate ...

transition issues and risks Support continuous improvement initiatives across Service Transition processes Provide guidance and coaching to operational resolver teams where required Skills & Experience: ITIL Foundation certified Proven Service Transition experience within complex IT environments Experience managing service acceptance and transition into live operations Strong stakeholder engagement and relationship management ...

delivering software or systems migrations PRINCE2, AgilePM or equivalent project management certifications (desirable) Experience working with third-party vendors and system integrators Understanding of ITIL V3/V4 and supporting qualification in support of process/system alignment Knowledge of telecoms sales, delivery and support to underpin project deliverables ...

Fusion lifecycle. Security & Compliance: Implement and monitor security best practices for OCI and Fusion, managing IAM, roles, and policies. Ensure technical compliance with ITIL and SOX frameworks. Performance & Support: Analyse, optimise, and troubleshoot complex issues involving Fusion environments, OCI services, and cloud/on-premise integrations. Collaborate with Oracle Support ...

effectively and work independently Desirable experience: Service Desk or Help Desk experience SQL Server or database knowledge Microsoft technologies Customer-facing experience Understanding of ITIL principles The Offer Salary of £26k 12-month fixed-term contract Generous holiday entitlement Pension scheme Private healthcare Employee wellbeing initiatives Staff discount and reward ...

network, IT, operational and customer service environments. Proven expertise in service design methodologies, customer journey mapping, process modelling and operational design. Strong understanding of ITIL or comparable service management frameworks, including service transition and operational readiness principles. Ability to translate complex business, technical, and operational requirements into practical, scalable service ...