1 to 25 of 63 ITSM Jobs in the North of England

to learn and adapt to new technologies. Proficient in troubleshooting Windows operating system. Familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remote desktop tools and IT Service Management tools. More ❯

the ability to analyse complex technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site in Manchester . As part of your More ❯

What we're looking for: Previous experience in an IT service desk or technical support role. Knowledge of Microsoft Windows, Office 365, Active Directory, and basic networking. Familiarity with ITSM ticketing tools (e.g Freshservice or similar). Strong problem-solving skills and a logical approach to troubleshooting. Excellent communication and interpersonal skills with a customer-first mindset. Ability to work More ❯

refine processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring More ❯

collaboration and engineering tools. Knowledge and Experience Required 3+ years' experience in Platform or Network Engineering , ideally within a secure or regulated environment . Strong understanding of IT infrastructure, ITSM, and containerisation . Experience with Windows Server/Desktop , RedHat Linux (RHEL) , Citrix VDI , VMware , Active Directory , and Group Policy . Hands-on experience with Software Defined Networking (SDN) , Switching More ❯

years of experience in IT roles with increasing responsibility Minimum 3 years in system administration and IT support Strong communication and teamwork skills Proven experience in IT service management and SLA monitoring Analytical mindset with strong troubleshooting abilities Self-motivated, adaptable, and committed to continuous learning Certifications such as Microsoft Certified: Azure Administrator Associate or MCSE are advantageous Willingness to More ❯

What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure More ❯

What you will bring: Customer service experience (IT or non-IT industry) Experience handling IT support calls and troubleshooting technical issues Familiarity with Windows 10, Active Directory, and ServiceNow ITSM tool Basic understanding of the ITIL Framework (certification is a plus) Strong problem-solving skills with great attention to detail Excellent communication and teamwork skills Ability to work under pressure More ❯

day-to-day support and troubleshooting Operating systems Windows11, macOS, Android, and Chrome OS Network & monitoring tools Mobile device management Print management supporting and resolving common print solution issues ITSM platforms Jira Service Management or another recognised tool DFS Benefits A huge 30% colleague discount, plus 15% friends & family discount across our Group (DFS, Sofology, Dwell) Generous holiday allowance the More ❯

and implementation of digital transformation projects. Champion a culture of customer service excellence and innovation. About You You will be a confident leader with a strong background in IT service management and a passion for delivering outstanding user experiences. You'll bring: Proven experience in IT service delivery, ideally within a large or complex organisation. Strong understanding of ITIL processes More ❯

Qualifications Knowledge Microsoft Active Directory, ADFS, Entra, and identity services management Mobile device management and endpoint enrollment processes Exchange Server, SharePoint, Cisco Webex, Cisco Jabber, Citrix IT infrastructure, IT Service Management, Secure by Design Experience in highly regulated environments Skills Hands-on administration: Windows Server/Desktop, RedHat Linux (RHEL), VMware, Citrix VDI Scripting knowledge: PowerShell, Bash, Python, Perl, BAT More ❯

Qualifications Knowledge Microsoft Active Directory, ADFS, Entra, and identity services management Mobile device management and endpoint enrollment processes Exchange Server, SharePoint, Cisco Webex, Cisco Jabber, Citrix IT infrastructure, IT Service Management, Secure by Design Experience in highly regulated environments Skills Hands-on administration: Windows Server/Desktop, RedHat Linux (RHEL), VMware, Citrix VDI Scripting knowledge: PowerShell, Bash, Python, Perl, BAT More ❯

and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA’s, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You More ❯

towards leadership qualification at level 5 or above Desirable Membership of professional body ITIL Expert Qualification PRINCE 2 Practitioner Post graduate qualification Experience Essential Significant experience in an IT Service Management role Experience of working in an IT organisation working to ITIL framework standards Confidence and capability to deal and negotiate at all levels of an organisation Working and negotiating More ❯

Responsibilities Act as the first point of contact for all incoming support requests via phone, email, and ticketing system. Log, categorise, and prioritise incidents and service requests in the ITSM system. Assign tickets from the unassigned queue to the appropriate team or engineer. Troubleshoot and resolve 1st line issues related to desktops, laptops, printers, mobile devices, and common software applications More ❯

Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. Log all incidents accurately and in detail within the ITSM system, ensuring complete records of actions taken. Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

/Change Management/Health Informatics/Process Redesign or similar, or an equivalent level of knowledge gained through practical experience Clinical Registration with a professional body Desirable IT Service Management Qualification Project Management Qualification CSO awareness with the completion of formal training in six months of starting in post Disclosure and Barring Service Check This post is subject to More ❯

of new environments. Configure, optimise, and troubleshoot distributed engineering solutions. Deliver the foundational engineering collaboration services enabling wider business adoption. Knowledge, Skills & Experience Essential Knowledge: IT infrastructure and IT service management principles. Containerisation (e.g., Docker, Kubernetes). Cloud services and virtualisation. PowerShell/Bash scripting. Software Defined Networking, switching & routing. Cyber security awareness and experience in secure environments. Familiarity with More ❯

OS (Windows 10 & 7), including build, configuration, and registry settings. Proficiency in Microsoft Office and a basic understanding of SCCM and Active Directory. Familiarity with IT service models and ITSM tools (eg, ServiceNow). Understanding of network technologies including LAN/WAN/vLAN, Wi-Fi, DHCP, DNS/WINS, PXE, and VPN/remote connectivity. Experience with computer peripherals More ❯

leading teams of ServiceNow developers and implementing quality standards (code and architectural reviews). 5+ ServiceNow CIS certifications . Experience with at least three ServiceNow product lines outside of ITSM (e.g., ITOM, ITAM, HR, CSM, SPM, HAM/SAM). Advanced scripting and integration skills - JavaScript, SQL, API/Web Services . Experience integrating ServiceNow with cloud platforms (AWS, Azure More ❯

drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

to assess control effectiveness and identify compliance gaps against frameworks such as NIST, ISO 27001, CIS Benchmarks, and PCI DSS. Experienced in conducting security assessments and aligning solutions with ITSM, ITIL, and service improvement standards. Proven track record in supporting security incidents, implementing automation, and developing scripts to enhance operational efficiency. Adept at translating technical findings into clear, actionable reports More ❯