26 to 50 of 74 ITSM Jobs in the North of England

stakeholder relationships. What you'll need to succeed Proven experience in a Service Desk Manager or IT Support leadership role Strong knowledge of IT service management principles (ITIL desirable) Demonstrated ability to manage and develop high-performing teams Excellent stakeholder management and communication skills A proactive approach to service improvement ...

excellence, and supporting major technology transformation programmes. If you're an experienced leader with expertise across service operations, cloud infrastructure, cyber security, and IT service management, we'd love to hear from you. The Role Reporting to the Head of ICT & Digital Services, you'll provide strategic and operational leadership ...

infrastructure including switches, VLANs, Wi-Fi and VPNs. iOS and Android device management. VoIP telephony systems. Experience with ManageEngine ServiceDesk Plus or a similar ITSM/helpdesk platform. Desirable Skills HCL Notes/Domino. Windows Server 2019 and later Endpoint security deployment and management. VMware and Hyper-V. MacOS. Linux. ...

fast-paced software or SaaS environment. A customer-first mindset with a genuine passion for delivering excellent service. Experience using service desk or ITSM platforms to manage support requests. The ability to prioritise multiple tasks and work effectively under pressure. A collaborative approach and the confidence to work across multiple ...

engage with all learning and development opportunities provided through the apprenticeship programme, developing your knowledge of IT support, Microsoft 365 administration, cyber security, IT service management, hardware and software support, and business technology solutions while working towards the successful completion of your apprenticeship. Training Digital Support Technician Level 3 Apprenticeship ...

computer science, engineering, business or systems analysis) * Experience within large-scale, asset-intensive or regulated environments (e.g. utilities, infrastructure or similar) * Knowledge of IT service management, SDLC, Agile/Lean delivery and enterprise frameworks such as ITIL Why Apply? * Play a central role in a major technology transformation programme * Build ...

compliance with audit and regulatory requirements. We would love to hear from you if you have: Experience in Change Management, Release Management, or IT Service Management within a technology-focused environment. Experience working with a broad range of stakeholders, suppliers, and technical teams. Strong understanding of change governance, risk management ...

improvement including those involving AI What we are looking for Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous improvement ...

ServiceNow implementations, ideally with strong exposure to TPSM (Technology Provider Service Management), CSM (Customer Service Management) modules, or platform migrations andService Management transformation experience ( ITSM , Service Delivery, Service Operations). Operating-Model Change : Practical, credible experience designing and executing operating-model changes to ensure true service adoption and readiness. Scale ...

leadership during major incidents and service disruptions, ensuring effective restoration, clear stakeholder communication and a focus on preventing recurrence through robust problem management and ITSM best practice. Success will be measured through improvements in service reliability, resilience, customer experience and operational performance, as well as the trust you build with ...

week Job Description: Must Haves: ServiceNow Specialist - Must already hold SC clearance Active Extensive hands-on experience delivering ServiceNow implementations in enterprise environments (ITSM as a minimum) Proven ability to design, configure, and implement ServiceNow solutions Advanced experience with: Business Rules, Script Includes, Flow Designer, Client Scripts. Solid understanding ...

Administration. Exposure to Salesforce Health Cloud is highly desirable. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management. Experience using Jira or another ITSM/ticketing platform. Ability to prioritise workload and manage multiple requests. Salesforce Administrator certification would be advantageous. Nice to have Salesforce Health Cloud experience. Experience ...

IT Service Management Analyst (ITSM) Hybrid – 2 days per week … office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering ...

identifies opportunities to improve and scale IT service delivery by analysing operational processes, configuring service platform capabilities, and implementing automated workflows and solutions within ITSM and ITOM environments. The role crosses service operations, process improvement, and platform configuration, working with IT Support, Service Management, and Engineering teams to translate operational … Ability to collaborate effectively with cross functional teams in order to support service improvements and operational outcomes. Preferred Certifications or training related to IT service management or service management platforms (e.g., ITIL or platform specific certifications). ServiceNow University credentials are also considered. Benefits & Perks - Global Impact, Personal Relevance: Booking.com ...

Establish and embed service governance, KPIs, and reporting About You Experienced in managing enterprise application services in a complex environment Strong background in IT service management (ITIL aligned) Proven ability to lead technical teams and drive service improvements Experience managing suppliers and SaaS-based application environments A customer-focused leader ...

work has real impact-making sure critical systems are ready and reliable from day one. Opportunity to build expertise in service transition and IT service management A 35-hour working week with flexible, hybrid working Exposure to high-profile, business-critical programmes. 25 days' annual leave (rising to 30), plus ...

following world class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Potential for a permanent role on completion of the apprenticeship. Apprenticeship Standard Information communications technician (level 3) Training Provider FIREBRAND TRAINING LIMITED ...

Establish and embed service governance, KPIs, and reporting About You Experienced in managing enterprise application services in a complex environment Strong background in IT service management (ITIL aligned) Proven ability to lead technical teams and drive service improvements Experience managing suppliers and SaaS-based application environments A customer-focused leader ...

governance and architecture standards. Systems integration & automation Support integration of SIR with SIEM/SOC tools, threat intelligence feeds, SOAR modules, email ingestion, and ITSM processes (Change, Problem, Incident). A key focus is on building automations that reduce manual effort and improve response times. Data, reporting & dashboards Define ...

Monday to Friday) The Person Open to candidates with similar experience from either MSP or in-house environments Strong exposure to Microsoft technologies and ITSM frameworks Ideally 23 years relevant experience within a 300500 employee environment, or supporting similar-sized clients within an MSP Degree or formal qualifications not essential ...

Incident Response (SIR). Expertise across ServiceNow Security Operations (SecOps). Experience integrating ServiceNow with SIEM, SOAR, and Threat Intelligence platforms. Strong knowledge of ITSM (Incident, Change and Problem Management). Experience designing and automating security workflows and incident response processes. Strong dashboard, reporting and analytics capabilities within ServiceNow. Excellent ...

IT Service Management Analyst (ITSM) Hybrid – 2 days per week … office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering ...

IT Service Management Analyst (ITSM) Hybrid – 2 days per week … office | Leeds/Bradford To £45,000 Are you passionate about driving service excellence, leading critical IT processes, and shaping the future of IT Service Management? We're recruiting for an award-winning, growing technology organisation seeking an IT Service Management Analyst to play a key role in delivering ...

data migration in enterprise IT transformation programmes where ServiceNow is the main platform . Hands-on experience with ServiceNow as target platform (TPSM/ITSM preferred). Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models . Strong ETL, SQL, data quality , and reconciliation experience . Proven experience ...

business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered … this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service ...