26 to 50 of 157 ITSM Jobs in the North of England

proactive and continuous improvement mindset Desirable skills include - ITIL Foundation or equivalent Service Management certification, experience within Financial Services, knowledge of ServiceNow or equivalent ITSM tooling, experience of release management, service transition or operational readiness activities and an understanding of modern delivery approaches including Agile and DevOps About ...

experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management, service delivery or technology operations. Proven experience transforming and improving IT services, not simply managing BAU. Experience operating within a large-scale, complex ...

deskside IT support. Troubleshoot issues involving Microsoft 365, Windows 11, Exchange and Active Directory. Log and manage incidents, requests and problems through the IT service management system. Take ownership of support tickets through to resolution or appropriate escalation. Monitor outstanding tickets and provide users with regular progress updates. Support joiner ...

Windows OS, Microsoft 365, Active Directory, Azure. Understanding of basic networking concepts, including Wi-Fi, VPNs, DNS, and TCP/IP. Experience using ITSM or ticketing tools ...

Azure AD) and Active Directory Understanding of onboarding/offboarding processes Knowledge of access management and RBAC principles Experience with ServiceNow or similar ITSM tools Strong troubleshooting and customer service skills Desirable: Basic PowerShell scripting Exposure to Entra ID Governance Understanding of MFA and Conditional Access ITIL Foundation or Microsoft ...

will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. Experience with DevOps ...

from home. What You’ll Need strong understanding of IT infrastructure, hardware, software, cloud technologies, and configuration management principles. Experience using Asset & Configuration Management, ITSM, discovery, and monitoring tools. Proven experience managing hardware and software asset lifecycles and maintaining accurate asset and configuration records. Strong analytical and problem-solving skills ...

integration patterns, data modelling and enterprise integration technologies.Experience designing CMDB, configuration management and service-management solutions, supported by a sound understanding of ITIL and ITSM principles.Proven ability to contribute to architecture roadmaps and governance, make evidence-based technical decisions and assure secure, scalable, maintainable, accessible and upgrade-safe solutions.Track record ...

jobs/processes, and supporting application runtime environments. Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support. Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze application, infrastructure, and integration issues across distributed systems. Experience supporting applications in cloud ...

Design & Transition Management Expertise in ITIL Service Design & Service Transition Experience with OAT, ORR, Hypercare, DR/Failover Testing Knowledge of ServiceNow or other ITSM tools Strong understanding of Monitoring, Observability, and Operational Support Excellent stakeholder and supplier management skills Experience validating Functional & Non-Functional Requirements Preferred ITIL v4 Certification ...

365. Organised, proactive and keen to develop a career in IT. Full UK driving licence. Desirable Previous Service Desk or Helpdesk experience. Knowledge of ITSM tools and SLAs. What you need to do now If you're interested in this role, click 'apply now' to forward an up-to-date ...

incidents, service requests, problems, changes, knowledge, and service performance. Data Flows & Service Integration Define end-to-end operational data flows across: ServiceNow/ITSM platforms CMDB Monitoring and Event Management tools IAM platforms Endpoint Management solutions Security platforms Cloud environments Business applications Design integrations that improve automation, service visibility, reporting ...

understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps. Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial Intelligence· Growing awareness ...

understanding of Agile ways of working.A people first mindset to delivery of Incident and Problem Management.Knowledge of how to use tooling such as ServiceNow ITSM and Azure DevOps. Technical KnowledgeUnderstanding of Integration approaches to other systems such as API, Secure File based Transfers, BIB replication etc.Artificial Intelligence· Growing awareness ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

technical teams. Desirable Experience delivering large-scale enterprise system migrations, including platforms such as Oracle, Workday, Microsoft and Atlassian. Familiarity with ITIL and IT Service Management practices within an outsourced delivery model. Experience introducing AI-enabled or automation solutions to improve internal systems and support services. Relevant certifications in enterprise ...

Enterprise Service Management industry, with proven expirience in the ServiceNow architecture and solution ecosystem working on applications including (but not limited to) ITSM, HRSD, iRM, ITOM, and CSMProven track record working in ServiceNow programmes of work for large enterprises including strong digital transformation experience for tier one clients across multiple ...

testing, validation, and deployment strategiesLead functional design reviews, solution gates, and senior stakeholder alignment sessionsDemonstrate deep functional expertise across multiple core ServiceNow modules (ITSM/ITOM/CSM/HRSD) and advise on platform capabilitiesOversee the translation of high-level business requirements into prioritized backlogs and high-quality user stories ...

certification expected, such as Azure Solutions Architect Expert, AWS Solutions Architect Professional, Google Professional Cloud Architect, TOGAF, or equivalent.Additional qualifications in security, networking, IT service management, project delivery, or cloud financial management are advantageous, including AZ-500, CCNP, CISSP, ITIL, PRINCE2, FinOps, or equivalent.Skills & AttributesCredible technical leader able ...

expected, such as Azure Solutions Architect Expert, AWS Solutions Architect Professional, Google Professional Cloud Architect, TOGAF, or equivalent. Additional qualifications in security, networking, IT service management, project delivery, or cloud financial management are advantageous, including AZ-500, CCNP, CISSP, ITIL, PRINCE2, FinOps, or equivalent. Skills & AttributesCredible technical leader able ...

contact centre/end user support servicing environment experienceRisk and control related transformation or strategic planning.Knowledge of Risk and Issue Management framework, [IT Service Management] and other process and control frameworks used across the bankProcess and control design and effectiveness (assessment)Change management and project management principles and practicesStrong understanding ...

centre/end user support servicing environment experience Risk and control related transformation or strategic planning. Knowledge of Risk and Issue Management framework, [IT Service Management] and other process and control frameworks used across the bank. Process and control design and effectiveness (assessment). Change management and project management principles ...

analytical skills to resolve technical problems. Create and maintain technical documentation, user guides, and troubleshooting resources. Manage incidents and service requests through established IT service management processes, ensuring accurate logging, tracking, escalation, resolution, and closure. Deliver first-line service desk support and end-user assistance across Microsoft technologies and business ...

deliver additional value to clients. Essential Skills & Experience Proven experience in a Service Manager or similar service delivery leadership role. Strong understanding of IT service management principles and ITIL-aligned delivery practices. Experience managing services at scale and leading cross-functional teams. Ability to understand technical solutions and translate them ...

will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. Experience with DevOps ...