13 of 13 ITSM Jobs in the East Midlands

typically two days per week for a five-day working week SKILLS AND EXPERIENCE REQUIRED Experience in a 2nd Line IT Support role Strong ITSM and ticket management experience - FreshService is a plus Proven ability to resolve technical issues end-to-end Solid knowledge of Windows environments and user support ...

support tickets across multiple sites or regions. Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking. Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms. Excellent communication skills, with the ability to collaborate across teams and time zones. A methodical, process ...

support tickets across multiple sites or regions. Strong technical knowledge of Microsoft 365, Windows and macOS, Active Directory, and basic networking. Familiarity with IT service management tools such as ServiceNow, Jira, or similar platforms. Excellent communication skills, with the ability to collaborate across teams and time zones. xehkeey A methodical ...

under pressure Good customer skills We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework Additional information Country: UK Location: Nottingham Hours: 38 Role Type: Permanent ...

this role will continue to evolve as new tools, techniques, and AI-driven capabilities are introduced. You will: Monitoring security incidents via the ITSM platform Conducting analysis using a wide range of security tools Investigating alerts and responding swiftly to events Helping maintain the integrity of client IT infrastructures Identifying ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server ...

work scheme Retail discounts Career development support We're looking for a proactive, technically capable Service Desk Coordinator to join our fast-paced IT Service Management contract. If you enjoy building strong support teams, leading by example, and improving the way tech services are delivered, this could be a great ...

levels of service and support. Participate in the incident, service request, and knowledge management practices within the Service Desk function, learning and using appropriate ITSM tools. Escalate complex issues to the ICT Service Desk Manager, relevant colleagues, and/or third and fourth line support where appropriate, while gaining experience ...

partnering with a FTSE100 data and technology company who are looking for an execution-focused Project Manager to work with their Sec Ops, ITSM and Cloud Modular Platform Teams. The programme it will be supporting has been established to enhance my client's developer experience by creating a single entry ...

Business Analyst (ITSM Service Desk) Temporary Contract: (circa) 3 Months Location: London & Nottingham Level: Mid Senior Overview We are seeking a Business Analyst for a 3-month engagement to support the optimisation of our IT Service Desk. The role focuses on reducing ticket volumes, identifying self-service and automation opportunities … satisfaction through faster, more accessible support. Cost savings and operational efficiency. Required Skills & Experience Must have 5+ years experience as a Business Analyst, within ITSM and Service Desk environments. Strong understanding of ITIL principles. Experience with ConnectWise and ITSM platforms. Familiarity with automation platforms (e.g. Rewst, Power Automate) and self ...