25 of 25 ITSM Jobs in the East Midlands

and OneDrive • Assist with Azure Active Directory tasks such as user provisioning and access control • Troubleshoot Windows 10/11 devices and mobile platforms • Log and track incidents using ITSM tools, escalating where necessary • Contribute to internal documentation and process improvements What You’ll Bring • A degree in Computer Science, IT, or a related field—or equivalent practical experience • Exposure More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

IT/Computer Science or equivalent experience. 2+ years with DEX tools or endpoint management/automation (Nexthink, ZDX) 3+ years supporting enterprise IT environments. Strong knowledge of ITIL, ITSM (e.g., ServiceNow), DEX/Network monitoring tools (e.g., Nexthink, ZDX), Microsoft 365/Azure, UEM tools, and scripting (PowerShell, Bash, Python). Data analysis and reporting expertise; ability to identify More ❯

passwords. o Creation and amendments to extensions. o Call log and recording requests. o Provisioning desk and soft phones. Experience and skills required - Jira Service management or any other ITSM solution. Windows Operating Systems including 7/10/11 Microsoft Office Suite (Word/Excel/Powerpoint/Visio/Project). Windows Server 2016/2019/ More ❯

in Windows Server, SQL, Virtualisation, and Cisco Networking (certifications preferred). Experience with Microsoft 365 administration and ERP systems (Syspro ERP desirable). Solid knowledge of ITIL frameworks, IT Service Management, and Cloud Technologies. Proven experience managing external vendors and IT contracts. A proactive, problem-solving approach with excellent team-building skills. Desirable Qualifications ITIL certification. Cisco Networking (e.g. CCNA More ❯

is required this is a key aspect of the role! Previous experience in a 1st or 2nd line IT service desk role or a similar technical position. Experience with ITSM case management software. Knowledge of remote support tools for diagnostics and troubleshooting. Strong understanding of Windows 10, Office 365 Admin Centre, Active Directory, Windows Server, and Enterprise Networks. Familiarity with More ❯

Proven experience with Azure DevOps in enterprise environments. Strong understanding of CI/CD pipelines and DevOps best practices. Excellent documentation and communication skills. Experience with ServiceNow or similar ITSM platforms. SC Clearance Contract Details: £400 - £425 Per Day (Inside IR35) Hybrid - Derby 6 - 12 Months Contract Please apply for immediate consideration. More ❯

the full testing lifecycle, including the development of test plans and the coordination of User Acceptance Testing (UAT). Experience of working within a formal IT Service Management framework (ITSM/ITIL), particularly in relation to change, incident, and problem management. Experience in managing relationships and communicating with third-party software suppliers. Desirable Experience working within the NHS or another … large healthcare organisation. Knowledge Essential In-depth specialist knowledge of application management, system configuration, and support processes. A good understanding of IT Service Management (ITSM) principles and frameworks. Knowledge of project management methodologies and their application. Desirable An understanding of NHS information governance and data quality standards. Knowledge of specific NHS clinical or administrative information systems. Skills & Abilities Essential Excellent More ❯

disruption. Knowledge, Skills & Abilities Extensive experience in IT operations. Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Networking (certifications preferred). Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Strong understanding of key ITIL processes. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. More ❯

disruption. Knowledge, Skills & Abilities Extensive experience in IT operations (ideally around 10+ years) Strong knowledge of Windows Server, SQL, Virtualization, and Cisco Experience with ERP systems. Expertise in IT Service Management (ITIL), Infrastructure Management, and Cloud Technologies. Experience with external vendor management and engagement. Strong problem-solving abilities with a proactive, team-oriented approach. This role is based in Derbyshire More ❯

specific SLAs. What are we looking for in the successful candidate? Previous experience within a 1st and 2nd line IT service desk or similar technical role Previous experience using ITSM case management software Previous experience using remote support tools to run diagnostics and troubleshooting. Prior experience in troubleshooting and supporting the following technologies - Windows 10, Office 365 Admin Centre, Active More ❯

Nursery Management or similar context with a geographically dispersed population of deskless workers Demonstrable experience of working across business and technical teams, including IT, and an understanding of IT service management processes Excellent stakeholder management and communication skills, with the ability to influence and educate business users Exposure to a systems implementation project in any capacity, whether as a project More ❯

Impact analysis and predictive and preventative insights Qualifications:  10 + years’ experience builds observability level 4.  Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.  Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.  Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).  Excellent analytical and problem-solving skills.  Solid understanding of More ❯

Impact analysis and predictive and preventative insights Qualifications:  10 + years’ experience builds observability level 4.  Expertise in Splunk platform, including Essentials, Enterprise Security, and ITSI.  Strong understanding of ITSM concepts (ITIL, ServiceNow) and service management processes.  Proficiency in scripting and programming languages like Python, Shell Scripting, or Perl (beneficial).  Excellent analytical and problem-solving skills.  Solid understanding of More ❯

IT support role, preferably within local government. Strong technical knowledge of Windows 10/11, M365, Intune, Autopilot, SharePoint, and Citrix/Virtual Desktops. Experience using IT Ticket Systems (ITSM). Excellent customer service skills and the ability to communicate effectively with diverse audiences. Practical troubleshooting, problem analysis, and research skills. A systematic approach to work, with high attention to More ❯

access controls, user permissions, and patching to keep systems secure and up to date. Use RMM tools to monitor, detect, and resolve technical issues. Log and track incidents via ITSM/ticketing systems (e.g., ServiceNow, Jira, Freshdesk, Zendesk). Document fixes, procedures, and updates in knowledge bases (Confluence, SharePoint, wikis). Communicate with colleagues and users via collaboration tools (Teams More ❯

could be interested in and would like to find out more, please apply with an up-to-date CV. Keywords: 2nd Line Support, 3rd Line Support, Technical Support, Troubleshooting, ITSM, Firewalls, Windows Server, Windows Operating systems, Networking, Infrastructure, IT Project, Cybersecurity, Antivirus, SQL Database More ❯

life outcomes. We collaborate closely to bring that positive impact home. What You'll Do: L2 Service Desk Analyst Investigate and resolve incidents and service requests in line with ITSM processes. Respond to alerts from monitoring tools (e.g., Logic Monitor) and address underlying issues. Implement technical changes, preparing and presenting to CAB when required. Support patch management, event management, and … . Good knowledge of Office 365 and Azure AD. Logical thinker with strong problem-solving skills. Excellent communication and customer service skills. Desirable: ITIL Foundation (V3 or experience in ITSM structures). Microsoft Azure Fundamentals or equivalent certification. MCP, CCNA, or other relevant technical certifications. Experience with Apple, Citrix, or printer management. We're proud to be recognised as a More ❯

in ensuring the smooth running of IT services, driving continuous improvements, and enhancing operational efficiency. This is a 100% hands-on position where you will be responsible for IT service management, infrastructure, security, and project delivery. Key Responsibilities: IT Service Management – Oversee the day-to-day running of IT services, ensuring minimal disruption and high performance. Compliance & Security – Maintain IT … Server, SQL, Virtualization, and Cisco Networking (certifications preferred). Experience managing Microsoft 365 administration, virtualization, and ERP environments (Syspro ERP is desirable). Solid knowledge of ITIL frameworks, IT service management, and cloud technologies. Proven ability to manage external vendors and IT contracts effectively. A proactive, problem-solving mindset with strong team-building and continuous improvement skills. Desirable Qualifications: ITIL More ❯

Email, Telephone, Microsoft Teams and in person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones and cultures, projecting a … be able to organise and manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification Company Info You may also More ❯

hardware inventory and asset tracking. Supporting meeting room tech AV setups, conferencing tools, and more. Handling new starter setups and onboarding IT support. Logging and resolving incidents via our ITSM platform. Performing regular health checks and maintenance on office IT equipment. Collaborating with the wider IT team to resolve complex issues and improve support processes. What you’ll aim to … knowledge of Windows OS, Microsoft 365, and common business applications. Proven experience supporting hardware, desktops, laptops, printers, AV equipment. Familiarity with IT asset management and lifecycle tracking. Experience using ITSM platforms and remote support tools. Understanding of Active Directory and basic networking fundamentals. Bonus: experience with hardware rollouts and upgrades across multiple sites. Other things to know: Occasional travel to More ❯