11 of 11 ITSM Jobs in the East Midlands

Azure Active Directory (Entra ID) Microsoft Intune Windows operating systems Knowledge of networking fundamentals and enterprise infrastructure. Understanding of cloud computing concepts and IT service management frameworks such as ITIL. Desirable Experience working with Cisco networking technologies. Knowledge of SQL and PowerShell Scripting. Experience with automation and process improvement initiatives. ...

under pressure Good customer skills We would also welcome knowledge and experience in the use of MS Word and Excel, commercial awareness, experience of ITSM applications or understanding of ITIL Framework Additional information Clearance: Must be able to pass Security Clearance Hours: 38hrs per week. Shift-based working between ...

individual Ability to build strong rapport with delivery partners Strong administration expertise Skills and Experience (Desirable) ITIL foundation qualification Experience working with Autotask (ITSM Tool) Customer excellence training or qualifications Service delivery experience IT infrastructure knowledge What we offer Hybrid Working (3 days in/2 days out) after successful ...

supporting Microsoft Dynamics Business Central. Experience working with Shopify, particularly operational support and integrations. Strong Level 1 & 2 IT support experience. Experience using IT service management or ticketing systems. Excellent troubleshooting and communication skills. The ability to work independently whilst collaborating with wider business teams. Desirable Experience supporting retail ...

Exchange Online Intune (desirable) Jamf (desirable) Basic networking (TCP/IP, DNS, DHCP) VPN configuration and troubleshooting Hardware diagnostics and repair Remote support tools ITSM/ticketing systems Excellent troubleshooting skills Strong communication and customer service ...

system performance. Identify recurring issues and propose permanent fixes. Perform root cause analysis on platform defects. Maintain support documentation and knowledge articles. Modules Supported ITSM CSM FSM SPM CMDB Asset Management Knowledge Management Service Portal Integration Hub Flow Designer Reporting & Dashboards Performance Analytics Custom Applications Skills & Experience Experience supporting ...

wider Microsoft 365 integrations. Ability to engage with stakeholders, understand requirements, and translate them into effective technical solutions. Experience supporting or administering IT service management platforms such as ServiceNow, including reporting and dashboard creation. What you'll be doing Developing and maintaining Power Apps, automated workflows, and business solutions that ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

wider business. You'll bring experience of managing outsourced IT services or managed service providers, along with a good understanding of Microsoft 365, IT service management, cybersecurity, and IT governance. Previous leadership or people management experience is essential, and you'll be comfortable mentoring and supporting others to succeed. Experience ...

Android) Microsoft Azure Stack Microsoft 365 Multi-vendor hardware build, deployment and break/fix Active Directory Group Policy Management Change Management Jira ITSM (or equivalent ITSM platform) Networking including TCP/IP, DNS, DHCP, WAN, LAN and VLAN Cloud and physical storage technologies Performance monitoring, availability monitoring and restoration ...

skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable … skills, confident engaging with clients and motivating engineers alike Data-driven approach to service delivery, with experience managing SLAs and performance metrics Familiarity with ITSM platforms such as ConnectWise, Autotask, HaloPSA, or similar A genuine passion for customer service and delivering an exceptional client experience ITIL Foundation certification is desirable ...