19 of 19 ITSM Jobs in the East Midlands

large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from ...

desk or similar role. Strong understanding of service desk principles and incident management. Proficient in troubleshooting hardware, software, and networking issues. Familiarity with IT service management frameworks (e.g., ITIL). Excellent communication and problem-solving skills. Customer-focused with the ability to work in a fast-paced environment. Team player ...

displays, microphones) for live and hybrid events. Resolving escalated 1st and 2nd line support tickets across Windows, Apple, and mobile platforms using industry-standard ITSM tools. Managing MFA and security baselines and ensuring endpoints are patched in line with GDPR and Cyber Essentials best practices. The Person: Strong experience ...

liaise with 3rd Line support teams or external vendors for issue resolution. Provide detailed updates and maintain accurate records of actions taken in the ITSM tool. Hardware Support & Asset Management Diagnose and resolve hardware faults across end-user devices, network equipment, and peripherals. Perform physical repair, replacement, and testing ...

contact point for users via phone, email, self-service portal, or chat. Accurately log, categorise, and prioritise all incidents and service requests in the ITSM tool. Perform triage to determine ticket urgency, impact, and appropriate resolution path. Identify recurring or related issues and link tickets accordingly. First-Line Troubleshooting & Resolution ...

renewals, contract growth, and proposal development where opportunities arise. Requirements Proven background in managing large IT service delivery accounts Strong understanding of IT service management principles and project delivery lifecycle. Excellent stakeholder management skills with the ability to influence at senior levels. Natural relationship builder – comfortable engaging in commercial conversations ...

Link Wireless Networks, Solid understanding of networking protocols, including TCP/IP, DNS, DHCP, and VPN technologies. Experience with remote desktop tools and IT service management software. Ability to work independently, manage priorities, and handle high-pressure situations. Strong documentation skills and attention to detail. Start Date: Immediate Location: Grimsby ...

problem-solving and analytical skills. Strong leadership and people management capabilities. Outstanding communication skills, both verbal and written. Familiarity with ITIL or other IT service management frameworks is a plus Proficiency in using IT support ticketing systems and reporting tools. INDIT Planet Recruitment acts as an employment agency for permanent ...

responsibilities: Deliver hands-on 1st/2nd Line support to staff, resolving hardware, software, and network issues. Troubleshoot and resolve incidents using an ITSM platform (Freshservice preferred, but experience with ServiceNow, Jira, or similar is also welcome). Set up and support new starters including workstation prep, user access ...

ticket queue and ensuring that all incidents and requests are accurately logged and updated in accordance with our SLA's and procedures within our ITSM system.* Contribute effectively to the establishment and maintenance of the Platform departmental knowledge, documenting clear instructions and known fixes. The Requirements* Demonstratable experience within ...

service improvement (CSI) activities Requirements: Service Support Manager Strong organisational and administrative skills Confidence working with data and producing reports Basic understanding of IT service management (ITIL knowledge is a plus) Proficiency in Microsoft 365 tools (Excel, Word, Teams, SharePoint) Excellent communication skills – both written and verbal A proactive, detail ...

service desk or IT support role. Good knowledge of Windows operating systems. Full driving licence. Experience with Team Viewer, SCCM, Active Directory, Asure or ITSM Ticket Management Tools would be advantageous. Why Tetra Tech: Tetra Tech combines the resources of a global, multibillion-dollar company with local, client-focused delivery ...

process, including setting up new users on Microsoft 365. Monitor internal IT mailboxes and respond to colleague requests and automated alerts using the IT Service Management tool. Collaborate with third-party technology and support providers across applications, infrastructure, networking, and telephony. Maintain and update the IT SharePoint page, share best ...

Ability to adapt to varied organisational cultures and motivate, lead, and inspire teams effectively. Commitment to promoting collaboration and cross-functional teamwork. Desirable : IT Service Management certification (e.g., ITIL). Experience in leading a product function within the higher education sector. Strong knowledge of service design principles and practice. ...

days from the Nottingham office and 3 days at home. Key Responsibilities: Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident.We will try our best endeavours to resolve the issue at the first point of contact ...

Working Hours : 7am until 7pm on a 7.5-hour rolling shift Main Responsibilities Taking incoming calls and emails via Genesys to log incidents into ITSM, capturing all the minimum data set required to progress the incident. We will try our best endeavours to resolve the issue at the first point ...

person. Document IT processes, procedures, and solutions for use by others. Work with the team and other departments to assist in developing automated ITSM processes. Provide end-user training of applications as part of an on-boarding process to new employees of Klipboard Collaborate with colleagues across different time zones … manage their own workload Ability to work across different time zones and adapt to diverse cultural environments Desirable Exposure/knowledge of: Tanium ServiceNow ITSM ITIL V4 framework Administration of MacOS in an enterprise environment Microsoft intune/Endpoint Management Understanding of networking/infrastructure with CompTIA or similar qualification ...

continuous improvement of our ICT services. Key Responsibilities Provide initial support for all incidents and service requests, ensuring accurate logging and classification in the ITSM system. Resolve issues where possible during first contact; escalate promptly according to SLAs with full diagnostic information. Support installation, configuration, troubleshooting, and maintenance of IT … user hardware/software, servers (Windows), endpoints (Windows/Linux), virtualisation (VMware/Hyper-V), and cloud environments (Azure/AWS). Familiarity with ITSM systems, networking, security, telephony, and business continuity solutions. Experience collaborating within multi-disciplined IT teams and with external partners. Strong understanding of confidentiality and data ...

We are recruiting for a motivated and customer-focused First Line Analyst for a leading IT service provider based in Nottingham. You’ll be part of a team of six analysts handling around 1000 calls ...