25 of 25 ITSM Jobs in the East of England

resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering insightful dashboards ...

resident with a valid driver’s license and own car available for business use (milage paid). Desirable: Exposure to ITIL or other ITSM frameworks. Why join this team? Be part of an exciting journey to shape the future of a new and growing tech support company. Opportunities for personal ...

issues (off-the-shelf and bespoke). Excellent customer service and communication skills, with the ability to manage expectations diplomatically. Experience using an IT service management tool (e.g. ServiceNow). Ability to prioritise workload, solve problems effectively and work flexibly as part of a team. Full UK driving licence ...

/11 Active Directory Microsoft 365 Desktop and laptop hardware support Printers and peripheral devices Experience logging and managing incidents through an IT Service Management system Excellent troubleshooting and problem-solving skills Strong customer-facing communication skills Experience working within an ITIL-based support environment Desirable Experience Microsoft Endpoint Configuration ...

Care Digital Services Operating Model Have a good understanding of digital technology procurement processes and be competent in contract management and reviews Understand IT service management and be able to work with the ICB IT support provider to ensure continued good IT services to the ICB and the general practices ...

Azure, Entra ID, Intune, networking and infrastructure. Experience supporting or managing an ERP system and business-critical applications. Good understanding of cybersecurity, IT service management and disaster recovery. Experience delivering IT projects and managing relationships with senior stakeholders. Strong leadership, communication and problem-solving skills. This is an excellent opportunity ...

within an IT support, deployment, build or endpoint environment Experience configuring laptops, desktops and mobile devices Strong customer service and communication skills Experience using ITSM or service desk systems Experience maintaining asset records and inventories Good working knowledge of Microsoft technologies, including Office 365 Ability to prioritise workload and work ...

cause analysis and implement long-term fixes. Support critical business systems and enterprise applications. Ensure service levels are maintained across the IT estate. IT Service Management Lead activities across: Incident Management Request Management Problem Management Change Management Drive continual service improvement initiatives. Ensure governance processes and operational standards are followed. ...

integration experience Azure DevOps or Jenkins for CI/CD Awareness of secure development (OWASP Top 10) ITIL 4 Foundation or service desk/ITSM experience What’s on offer Annual cost of living pay review Pension contributions of up to 10% when you contribute 5% 33 days holiday including ...

comfortable working with Microsoft 365 and everyday business technology. Experience with areas such as Azure/Entra, hardware support, networks, user administration, ITSM systems or external IT providers would be useful, but we're not looking for someone who knows absolutely everything. We're much more interested in finding someone ...

wide range of end-user IT issues, escalating complex problems to specialist teams when required. Manage and prioritise workloads effectively using the IT Service Management platform. Maintain accurate records of incidents, requests, resolutions, and customer communications. Collaborate with Digital Workplace and wider IT teams to deliver a consistent and seamless … knowledge articles that improve service quality and support efficiency. Identify recurring issues and trends, contributing to continuous service improvement initiatives. Support wider IT Service Management activities, including Incident Management, Request Fulfilment, Change Management, Major Incident Management, and Problem Management. Essential and Desirable Criteria Essential Criteria Experience in a customer service ...

privately owned British software company, founded in Suffolk and now working with over 5,000 organisations across more than 100 countries. We develop ITSM, PSA and CRM Software, helping businesses around the world manage their services, customers and operations. We do things differently, particularly when it comes to our people. ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace se click apply for full job details ...

based applications, user access, connectivity and associated technical issues. Windows Desktop Support: Troubleshooting Windows Operating Systems, Desktop PCs, Laptops, Peripherals & End-User Devices. IT Service Management/Ticketing Systems: Logging, categorising, prioritising, investigating and resolving incidents and service requests through an IT ticketing platform. Incident Management & SLAs: Taking ownership … Microsoft 365, M365, Office 365, Outlook, Microsoft Teams, Active Directory, Entra ID, User Account Administration, Windows 10, Windows 11, Windows Desktop Support, Cloud Services, ITSM, ITIL, Incident Management, Service Requests, SLA, Ticketing Systems, Hardware Support, Software Troubleshooting, Laptop Provisioning, Mobile Device Support, Network Connectivity, Wi-Fi, VPN, Business Applications, North ...

This job is with Boston Scientific, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Boston Scientific transforms lives through ...

help over 11,000 people deliver essential infrastructure seamlessly across water, energy, transport and telecom. Reporting to the Head of Service Governance & Improvement, the ITSM Tooling Product Manager will be responsible for the vision, strategy, governance and continual improvement of M Group Technology's ServiceNow platform and wider Service Management … demand, prioritise enhancements and oversee the delivery of new capabilities that maximise business value. Drive Service Management excellence by ensuring ServiceNow effectively supports key ITSM processes, including Incident, Problem, Change, Request, Knowledge, Configuration, Service Level and Asset Management. You'll champion automation, workflow optimisation and self-service capabilities to improve ...

initiatives. Assisting with compliance, assurance and governance activities to ensure services remain secure, effective and audit-ready. What you'll bring: Understanding of IT Service Management principles and practices. Knowledge of incident, problem and change management processes. Experience producing service reports and management information. Stakeholder and customer relationship management skills. … environment. Exposure to Cyber Security services or a strong interest in developing within the Cyber Security sector. Knowledge of ServiceNow or a similar IT Service Management tool. Understanding of service level agreements, operational level agreements and key performance indicators. Experience supporting governance, compliance or risk management activities. Awareness of Security ...

patching, upgrades and ongoing maintenance. - Support Active Directory, DNS and Windows Server Update Services (WSUS). - Investigate and resolve incidents and service requests using ITSM tooling. - Support backup infrastructure, including NetApp SAN and Cohesity. - Monitor infrastructure performance and produce capacity management reports. - Maintain compliance with Change, Release, Configuration and Security … virtual server infrastructure. - Strong troubleshooting, incident management and problem-solving skills. - Understanding of ITIL processes, including Change, Release and Configuration Management. - Experience working with ITSM tools and delivering against SLAs and KPIs. - Strong communication, customer service and stakeholder management skills. - Experience supporting secure infrastructure or Defence environments would be advantageous. ...

Enjoy troubleshooting the issues that need a bit more investigation, rather than simply passing tickets on? We're recruiting for an established, technology-driven business investing in its IT function. With a recently strengthened support ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

troubleshooting issues. Manage change requests and ensure the smooth operation of existing SharePoint environments. Support the development and enhancement of IT Service Management (ITSM) and project management tools built on SharePoint. Deliver SharePoint-based solutions to support wider business projects and process improvements. Work on the integration of business systems ...

ownership of incidents and service requests through to resolution wherever possible. You'll also support with identity and access management and work within established ITSM processes. What we're looking for: Strong 1st/2nd Line IT Support or Helpdesk experience Solid desktop and endpoint support experience Confident supporting Microsoft … Windows Experience with identity and access management Experience working with ITSM and ticket management systems (Halo preferable) Strong customer service and communication skills Comfortable supporting end users directly and professionally A proactive approach to troubleshooting, with the ability to own tickets through to resolution We are an equal opportunities employer ...

line IT support at offices, sites and remotely. Own incidents and service requests through to resolution, keeping users and the ITSM platform updated. Diagnose and resolve hardware, software, peripheral, printing, meeting-room and connectivity issues. Escalate complex issues to the appropriate technical team or third-party provider, ensuring a clear … Working knowledge of networking fundamentals, Microsoft Entra ID and MFA. Experience with endpoint management tools such as Microsoft Intune or Autopilot desirable. Experience with ITSM/ticketing systems and third-party IT providers desirable. Communication & Working Style Strong customer service and communication skills, with the ability to explain technical issues ...

ServiceNow Project Manager 12-month fixed-term contract Circa £70,000 per annum Location: Cambridgeshire/Hybrid Exalto Consulting is recruiting an experienced ServiceNow ITSM Project Manager to lead the delivery of service management projects within a complex business environment. This is an opportunity to work with senior stakeholders, technology … user experience. What you'll bring A proven track record of delivering ServiceNow ITSM projects as a Project Manager. Strong knowledge of IT Service Management principles and processes. Experience delivering technology projects within complex organisations. Confidence managing stakeholders across different functions and levels of seniority. Experience managing multiple workstreams ...