1 to 25 of 27 ITSM Jobs in the North West

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role will be fully on-site in Manchester ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

DHCP, firewalls. Excellent communication and customer service skills. Full UK driving licence and willingness to travel to company sites if required. Desirable Experience with ITSM, RMM, or PSA tools. Understanding of Cyber Essentials, ISO 27001, and IT security best practices. Relevant certifications such as CompTIA Network+, Microsoft 365 Fundamentals ...

doing: Prioritising and handling support requests via calls and emails to meet service levels. Keeping records of all issues and queries using IT Service Management Software. Escalating complex issues to third-party vendors and keeping stakeholders updated. Becoming an expert on core business systems and supporting desktop solutions, including active ...

robust security measures. Engineer Security Solutions: Design, implement, and support cutting-edge endpoint security solutions using Trellix, BeyondTrust, and CrowdStrike. Deploy Solutions: Utilize ITSM systems like Remedy and ServiceNow for effective enterprise security deployments. Documentation & Workflows: Produce high-quality technical documentation, workflows, and support materials to guide best practices. Collaborate ...

identify issues, provide and advise suitable solutions and actions Accurate logging and record keeping of all issues and queries in the UKPS IT Service Management Software Escalation and management of issues to 3rd party vendors ensuring all parties are regularly updated on progress To provide support to the companies’ desktop ...

line with defined processes and service levels Identify technical issues and advise on appropriate solutions Log and track incidents accurately within the IT Service Management system Escalate issues to third-party vendors where required and monitor progress Provide support for desktop systems, Active Directory, and Microsoft Office applications Assist with ...

able to demonstrate that given their technical skills and background they are ready to make the next step, comfortably Desirable * Formal qualifications in IT service management, quality assurance, or related disciplines. * Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). * Strong ability to influence, coach ...

excellent benefits About the opportunity We’re working with a leading global banking organisation to recruit a CMDB Product Manager to join their IT Service Management function at Vice President level. This is a high-impact role where you’ll own and evolve the Configuration Management Database (CMDB ...

desirable, but well support your development). Strong understanding of operational systems and how theyre used within a NOC. Experience generating reports from IT Service Management tools. Excellent communication skills and the confidence to work with customers and colleagues at all levels. Skills & Behaviours A customer-first mindset ...

resolution and customer satisfaction. Producing documentation, reports and diagrams plus record keeping. Technical installation, testing and support delivering data services. Experience in an ITSM toolset essential Service Desk support following ITIL processes. Providing 24hr on-call NOC support by rotation on a On call Rota 1 in 4. May require ...

data and computerfacilities in particular the Data Protection Act and Copyright lawsAdministrative ResponsibilitiesTo report all user incident, problem and request details using the internal ITSM Service Desk tool,observing existing procedure and change control Teaching & Training ResponsibilitiesTo take an active role in own personal development, participating in courses offered ...

escalations Monitoring network environments and assisting with troubleshooting when required Ensuring effective shift handovers and operational continuity Producing operational and customer reports using IT service management systems Supporting training and development within the engineering team Building strong relationships with internal stakeholders and customers Skills & Experience We're looking for someone ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

role as a ServiceNow Product Manager, you will help this Bank be better at collaborating with technology teams to optimise and improve the IT service management processes involved in the delivery and support of technology services to meet the needs of the bank. You will be bringing your ServiceNow expertise ...

liaise with Atlassian support as needed. Engage with stakeholders, translate requirements, and coach teams on best practice. Ensure Jira and JSM workflows align with ITSM/service delivery principles. Profile As the successful candidate for the Jira Administrator role, you will have the following experience: Strong hands-on Jira Cloud ...

Experience with cloud platforms (Azure) and On-Prem solutions. Infrastructure as Code experience Strong knowledge of Linux and Windows servers Familiarity with virtualization and ITSM processes Excellent stakeholder management and communication Desirable: Kubernetes, automation tools (Ansible, Puppet), containerization, network/firewall experience, and security certifications. Next Steps This role ...

prem and cloud environments. Own it all : From asset discovery & scanning to patch orchestration and exec reporting - unblock teams, automate noise, integrate with ITSM/CMDB/CI/CD.? Influence at scale : Partner with platform/app owners, security risk managers, and seniors to hit SLAs and trend risk ...

prem and cloud environments. Own it all : From asset discovery & scanning to patch orchestration and exec reporting - unblock teams, automate noise, integrate with ITSM/CMDB/CI/CD.? Influence at scale : Partner with platform/app owners, security risk managers, and seniors to hit SLAs and trend risk ...

second line support teams to ensure consistent, high-quality service delivery. Ensure incidents, service requests, problems and changes are managed effectively through ServiceNow. IT Service Management Execution: Operate ServiceNow as the system of record for live service operations. Ensure ITSM processes are applied consistently and pragmatically across the service desk. … Proven experience managing live service operations in a managed services environment. Previous experience in and ISO 20000/27001. Strong hands-on experience operating ITSM processes using ServiceNow. Experience supporting cloud hosted (Azure) or Modern Workplace services (Microsoft M365) in live operation. Demonstrated operational leadership and decision-making capability Strong ...

largely remote working with the occasional travel to an office. Role Purpose: The Service Delivery Analyst ensures robust governance and control across IT Service Management processes to protect and enhance service quality in line with business objectives and industry best practice. This role requires strong ITIL process expertise, analytical skills … data analysis and trend recognition. Deliver CSI initiatives aligned to agreed plans and business priorities. Key Skills and Experience: Essential Proven experience in IT Service Management across the service lifecycle. In-depth knowledge of ITIL best practices and process improvement. Hands-on experience in multiple areas: Change, Major Incident, Service ...

support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools Resolve incidents and service requests requiring site intervention. Maintain accurate updates in the ITSM system and communicate clearly with users. Escalate P1/P2 issues when required. Support product/application evaluations and follow all documented IT processes. Essential … security tools. Familiarity with encryption technologies (training provided). Hardware support: laptops, desktops, peripherals, printers. Basic networking: patching, connectivity checks, troubleshooting. Experience using an ITSM platform (ServiceNow or similar). Ability to diagnose and resolve desktop, software, and user issues. ECS Resource Group are an Equal Opportunity Employer, for more ...

/SAM Marshall Wolfe are hiring on behalf of our client, for an experienced ITAM Product Manager. This role suits an experienced IT Service Management professional with strong ServiceNow HAM/SAM expertise and a background in product ownership, data reporting, and process improvement. You will work closely with technology … teams to improve IT service management processes and support the delivery of technology services. The focus is on driving efficiency, strengthening controls, and improving the customer journey through better service design and delivery. This role offers hybrid working and can be based in Northampton, Glasgow, Knutsford or Manchester. Key responsibilities ...

Your day to day responsibilities include service reporting, incident and problem management, and ensuring services meet agreed targets. You'll join a supportive IT Service Management community with opportunities for ongoing development. Please note: This role includes participation in a 24/7 Major Incident rota. Full training is provided. … What skills, knowledge and experience will you need? Strong experience in IT Service Management, with a solid understanding of recognised frameworks such as ITIL. Proven ability to apply in-depthknowledge of Digital Products and Services, including independently supporting and maintaining them, and presenting clear management information with well reasoned Demonstrable ...