1 to 25 of 43 ITSM Jobs in the North West

experience in VIP/End User/Service Desk support Strong troubleshooting across Windows, Microsoft 365 and enterprise tools Experience with ServiceNow (or similar ITSM tools) and ITIL practices Knowledge of Teams, AV, meeting room and collaboration technologies Excellent communication skills and confidence working with senior stakeholders Exposure to Intune ...

focus on service excellence and continuous improvement. Strong analytical skills with experience interpreting service data and producing management reports. A solid understanding of IT Service Management principles and the ITIL framework. Candidates must: Be commutable to West Cumbria Excellent communication skills Must be eligible for SC This is a primarily ...

user accounts, permissions and access requests. Support meeting room technologies, printers and AV equipment. Log, update and resolve incidents and service requests using an ITSM tool. Escalate complex technical issues where appropriate while maintaining ownership through to resolution. Perform hardware replacements, repairs and asset management activities. Ensure all work ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. Contact ...

Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support ...

ensuring actions are followed through Participating in an out-of-hours major incident rota when required What you'll bring Experience within IT Service Management, Service Operations, or Managed Services Good understanding of ITIL principles Experience coordinating incidents, changes, or operational activities Strong communication skills with the confidence to engage ...

manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience with ITSM tools such as ServiceNow, Freshservice, or similar. Understanding of information security principles and compliance frameworks (e.g., ISO27001, GDPR). Why Evolve? At Evolve ...

multiple enterprise technologies, including: Automation : Power Platform, UIPath, BluePrism, AutomationAnywhere AI : LLMs, coding copilots, MS Foundry/Copilot Studio Data : MS Fabric, Databricks ITSM : ServiceNow EUC : Intune, SCCM Applications : CRM, ERP, HCM, Finance Infrastructure : servers (cloud/on prem), networking, storage, backup Cloud : Azure Cyber Security : SIEM, XDR, IPS/ ...

design reviews Network & Boundary Security - Checkpoint, Palo Alto, Fortinet, Cisco, Juniper, F5, Zscaler, NSX-T, SD-WAN, encrypted WAN, DMZ, NAC ServiceNow & M365 Architecture - ITSM, ITOM, CSM, EAM, SharePoint Online, Purview, Entra, Sentinel, Defender, Power Platform, CoPilot Container & DevSecOps - Kubernetes (EKS, Tanzu), Terraform, Ansible, CI/CD security, image scanning ...

jobs/processes, and supporting application runtime environments. Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard‐based production support. Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze application, infrastructure, and integration issues across distributed systems. Experience supporting applications in cloud ...

network connectivity. Deliver remote and deskside support, escalating complex issues to third-line teams when necessary. Log, track, prioritise, and manage tickets within the ITSM platform while ensuring SLA compliance. Provide clear, professional, and customer-focused technical guidance. Administer user accounts across Active Directory, Microsoft 365, VPN, email, and related … Line Support). Strong knowledge of Windows and/or Mac operating systems. Experience supporting Microsoft 365 and common enterprise applications. Familiarity with IT Service Management tools such as ServiceNow, Remedy, or similar platforms. Strong analytical and problem-solving skills with the ability to identify trends and patterns. Excellent communication ...

acceptance, operational readiness, and how to design support models. Able to produce clear, useful service documentation, operational models, and value-focused metrics. Familiar with ITSM tools and service delivery frameworks. Experience working with offshore support teams and third-party suppliers would be a plus. Please send your ...

experience of: IT Support Engineer IT Technician 2nd Line Support Service Desk Microsoft Windows Windows Server Active Directory Microsoft 365 Hyper-V SQL Networking ITSM platforms Why Join? This is a fantastic opportunity to join a stable, growing organisation where technology is viewed as a genuine business enabler rather than ...

Previous Service Desk or IT infrastructure support experience Hands-on troubleshooting ability across hardware and software in a client-facing environment Working knowledge of ITSM tools, MS Office suite, and unified communications platforms Contract Details: Duration: 6 months (with potential extension) Day Rate: Market Rate - Likely around ...

infrastructure including switches, VLANs, Wi-Fi and VPNs. iOS and Android device management. VoIP telephony systems. Experience with ManageEngine ServiceDesk Plus or a similar ITSM/helpdesk platform. Desirable Skills HCL Notes/Domino. Windows Server 2019 and later Endpoint security deployment and management. VMware and Hyper-V. MacOS. Linux. ...

role will involve resolving escalated incidents, diagnosing technical issues, managing user access, installing and configuring equipment, and maintaining accurate records through an IT service management system. Applicants should have: • Previous 2nd line support or systems administration experience • Strong Microsoft 365 and end user hardware knowledge • Experience resolving incidents and technical ...

improvement including those involving AI What we are looking for Proven leadership experience across software or application support teams Strong understanding of IT service management principles Experience managing complex incidents and customer environments Confidence working with data, KPIs, and service reporting Excellent communication and stakeholder management skills A continuous improvement ...

ServiceNow implementations, ideally with strong exposure to TPSM (Technology Provider Service Management), CSM (Customer Service Management) modules, or platform migrations andService Management transformation experience ( ITSM , Service Delivery, Service Operations). Operating-Model Change : Practical, credible experience designing and executing operating-model changes to ensure true service adoption and readiness. Scale ...

leadership during major incidents and service disruptions, ensuring effective restoration, clear stakeholder communication and a focus on preventing recurrence through robust problem management and ITSM best practice. Success will be measured through improvements in service reliability, resilience, customer experience and operational performance, as well as the trust you build with ...

Administration. Exposure to Salesforce Health Cloud is highly desirable. Strong troubleshooting and analytical skills. Excellent communication and stakeholder management. Experience using Jira or another ITSM/ticketing platform. Ability to prioritise workload and manage multiple requests. Salesforce Administrator certification would be advantageous. Nice to have Salesforce Health Cloud experience. Experience ...

Establish and embed service governance, KPIs, and reporting About You Experienced in managing enterprise application services in a complex environment Strong background in IT service management (ITIL aligned) Proven ability to lead technical teams and drive service improvements Experience managing suppliers and SaaS-based application environments A customer-focused leader ...

governance and architecture standards. Systems integration & automation Support integration of SIR with SIEM/SOC tools, threat intelligence feeds, SOAR modules, email ingestion, and ITSM processes (Change, Problem, Incident). A key focus is on building automations that reduce manual effort and improve response times. Data, reporting & dashboards Define ...

Incident Response (SIR). Expertise across ServiceNow Security Operations (SecOps). Experience integrating ServiceNow with SIEM, SOAR, and Threat Intelligence platforms. Strong knowledge of ITSM (Incident, Change and Problem Management). Experience designing and automating security workflows and incident response processes. Strong dashboard, reporting and analytics capabilities within ServiceNow. Excellent ...

data migration in enterprise IT transformation programmes where ServiceNow is the main platform . Hands-on experience with ServiceNow as target platform (TPSM/ITSM preferred). Excellent knowledge of Import Sets, Transform Maps, and ServiceNow data models . Strong ETL, SQL, data quality , and reconciliation experience . Proven experience ...

business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance to be considered … this position. Job Role Responsibilities: Help develop and deliver a Service Desk enablement and digital support strategy that improves adoption of ITSM tools, support processes, digital channels and self-service capabilities. Identify gaps in Service Desk analyst capability, digital support experience, knowledge availability and ticket handling consistency. Work with Service ...