20 of 20 ITSM Jobs in the North West

infrastructure engineering. Knowledge of cost optimisation and FinOps within cloud services. Experience working in or with UK central government or ALBs. Familiarity with ITSM processes and operational resilience planning. Understanding of cloud security principles and incident response. Experience supporting transition to cloud-native services and DevSecOps. Knowledge of continuous integration ...

creativity in handling tasks Your Profile Essential Skills/Knowledge/Experience Must be Security Cleared Essential ITIL Foundation certified Preferred Sound knowledge of ITSM tools, M365 applications, Active Directory, Entra ID, and User Administration Preferred Desirable Skills/Knowledge/Experience Quantifiable experience operating in a fast-paced, client ...

opportunity to work with enterprise clients and provide technical leadership across projects. Key Responsibilities: Architect and deliver ServiceNow solutions that address business challenges across ITSM and other modules (ITOM, ITAM, HAM/SAM, SPM, HR, CSM, etc.). Lead and mentor teams of ServiceNow developers, providing technical guidance and implementing ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

IT governance, IT strategy and Enterprise architecture. Proficient understanding of IT delivery methodologies such as agile project management and DevOps Proficient understanding of IT service management, including incident and problem management tools and support processes. Qualifications Essential Qualifications Degree educated, with a relevant post-graduate qualification (e.g. CIPS,RICS ...

management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach ...

support and resolve customer issues. Ability to take ownership of tasks independently and collaboratively. Ability to multitask and prioritise effectively. Experience with IT Service Management Tools. What we offer you We are a Living Wage employer with Investors in People Platinum status, and as such have a great range ...

aimed to be responded to and resolved within agreed SLA's, ensuring that all support details are accurately recorded and logged using digital services ITSM tool. - Ensure work allocation, workload, and tasks are appropriately and fairly distributed throughout the team, with emphasis on making sure that staff are adequately skilled … respond and to monitor progression. - Contribute to the upkeep and maintenance of our ITSM tool. - Monitor and provide detail reports on performance against key performance indicators, metrics, and targets to demonstrate service performance and delivery within the Tier 2 support team, highlighting areas at risk with corrective actions plans, areas ...

problem-solving, analytical skills, with the ability to think critically, creatively, and independently to solve issues. Excellent planning and implementation methodology. Experience of ITSM processes. Experience of and understanding of Network infra in Wifi, DC On-prem, Cloud (AWS/Azure/OCI), Next Generation Firewall, Load-balancing ...

sponsorship available) Strong knowledge of Windows environments, user administration, and secure IT operations Experience working in highly regulated, classified environments Familiarity with IT service management processes (e.g. incident, problem, change) Strong attention to detail and documentation skills If you are interested in this role or wish to apply, please feel ...

Customer domains, using advanced capabilities such as Gen AI, Now Assist, and Workflow Data Fabric. Key Experience Hands-on development experience within ServiceNow (CSM, ITSM, HRSD, or related areas) Strong front-end skills in JavaScript, HTML, and CSS Experience building custom dashboards and workflows using UI Builder or Service Portal ...

leading the IT Operations team, ensuring processes and tasks are carried out efficiently and to a high standard of quality Ensure adherence to the ITSM and compliance with Information Security requirements, particularly Cyber Essentials+ Maintain and optimise company applications, networks, servers, and databases whilst overseeing data backups and recovery processes. ...

high-quality first and second-line technical support to internal and external staff ensuring a high level of customer service Utilise IT Server Management (ITSM) ticketing systems to efficiently log update and resolve incidents. Engage directly with end-users (both face-to-face and remote) to diagnose and resolve hardware … high-quality first and second-line technical support to internal and external staff ensuring a high level of customer service. Utilise IT Server Management (ITSM) ticketing systems to efficiently log update and resolve incidents. Engage directly with end-users (both face-to-face and remote) to diagnose and resolve hardware ...

Private medical | Pension | Bonus | Flexible working | 12 Month FTC Join a collaborative professional services firm as ServiceNow Platform Lead, owning the platform lifecycle across ITSM and enterprise workflows. Based in Liverpool (Albert Dock – James Street Station) with hybrid working (2 days onsite) , you’ll lead upgrades, custom development and integrations ...

This role is delivery-focused and hands-on, with exposure to enterprise-scale implementations.The following experience is essential for this role. IT Service Management (ITSM) This is the core technical foundation. You must have hands-on experience building and customising: Incident, Request, Change, and Problem Management SLAs, approvals, notifications ...

Responsibilities: Provide end-user support to VIPs and users via telephone, remote support, email, and face-to-face Prioritise and manage workflow through the ITSM system (ServiceNow) Conduct on-site technical investigations and escalate issues to ensure timely resolution Collaborate with IT team members and support 1st and 2nd line … Android mobile devices and 4G/5G dongles Assist with IT projects and maintain technical documentation Qualifications and Skills: Microsoft certifications (desired) Experience with ITSM systems Proficiency in Windows Operating Systems, Active Directory, Office 365, and Microsoft Teams Understanding of anti-virus products, web gateway filtering, and networking concepts Strong ...

services (e.g. Network) Review and redesign integration patterns involving Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other asset pipelines. Ensure designs comply with ITSM practices (Incident, Change, Problem, Request) and support operational processes. Align CMDB data structures to our client's Metamodel, EA standards, and post cyber incident requirements. … impacting CMDB launch targets. Ensure integration patterns support resiliency, failover, and end to end reconciliation. Required Experience & Skills Architecture & Technical Skills Proven experience architecting ITSM platforms (Helix preferred, ServiceNow or similar acceptable). Deep understanding of CMDB design, data modelling, discovery, reconciliation, and multi source CI ingestion. Familiarity with ...

service management platform Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models Ensure alignment with enterprise architecture standards, governance, and ITSM best practice Support service taxonomy, dependency mapping, and service-centric operating models Act as the architectural bridge between service management, infrastructure, engineering, and third-party partners … Translate architecture into clear guidance to support delivery and go-live readiness Essential Skills & Requirements: Proven experience architecting ITSM/Service Management platforms (Helix, ServiceNow, or similar) Strong understanding of CMDB design, data models, and multi-source integrations Solid grounding in ITIL and service management operating models Experience working within ...

direction and roadmap for ServiceNow globally Working closely with senior business stakeholders to translate complex requirements into scalable solutions Delivering and optimising solutions across ITSM, ITOM, HR, CSM, Service Catalogue, App Engine and integrations (including collaboration tools) Driving automation, workflow efficiency, reporting and platform optimisation to maximise ROI Owning upgrades … documentation, governance, resilience, and best-practice delivery What They’re Looking For Strong commercial experience on the ServiceNow platform (Senior level) Deep understanding of ITSM lifecycle, workflows, and platform architecture Experience integrating ServiceNow with other SaaS and on-prem systems Comfortable working across Agile delivery , sprints, and backlogs (Azure DevOps ...

Senior ServiceNow Consultant (Fully Remote) Permanent/Full-Time Core Focus: ITSM, ITOM, and Platform Architecture The Role We are looking for a hands-on ServiceNow Consultant to drive the evolution of our platform. We don’t just need someone to manage tickets; we need a builder who understands … team remotely with in-person meet ups available. Key Responsibilities End-to-End Implementation: Lead the design, configuration, and deployment of ServiceNow modules (specifically ITSM and ITOM ). Hands-on Development: Writing clean, performant JavaScript , developing Service Portals, and creating sophisticated Workflows/Flow Designers. CMDB & Discovery: (High Priority) Owning ...