1 to 25 of 66 ITSM Jobs in the North West

supplier IT environments. Strong understanding of SIAM principles, supplier governance, and the management of service requests across multiple suppliers and service towers. Knowledge of ITSM best practices, including Request Management, Incident Management, Service Level Management, and Supplier Management, with a good understanding of ITIL frameworks. Experience monitoring service request performance ...

performance data, identify trends, and drive continual improvement initiativesExperience facilitating Change Advisory Boards (CABs) and engaging with technical, operational, and business stakeholdersStrong understanding of ITSM practices, particularly Change, Release, Incident, Problem, and Configuration ManagementProven ability to challenge and influence suppliers to ensure changes are planned, documented, and implemented in accordance ...

experienceExperience in Continual Service Improvement (CSI), Service Management, Service Governance, or Service Integration within complex multi-supplier IT environments.Strong understanding of SIAM principles, ITSM practices, and ITIL frameworks, particularly Continual Improvement, Incident, Problem, Change, Service Level, and Supplier Management.Experience identifying, prioritising, managing, and delivering service improvement initiatives, improvement plans ...

possible and ensuring solutions are properly implemented. Escalating complex incidents to the 2nd Line team where appropriate. Maintaining accurate documentation and following structured IT service management processes. Working within agreed change, security and compliance procedures. Contributing to the ongoing IT transformation programme. The expectation is simple: don't just restart ...

technology platforms.Demonstrable experience managing CMDB governance, asset lifecycle management, configuration audits, and data quality initiatives to ensure accurate and reliable configuration information.Strong knowledge of ITSM best practices, including SACM, Change, Incident, Problem, Release, and Service Level Management, with a solid understanding of ITIL frameworks.Ability to analyse configuration, asset, and service ...

IT environments.Strong understanding of SIAM principles and multi-supplier service delivery models.Ability to analyse service availability data and drive continual improvement initiatives.Strong knowledge of ITSM practices including Incident, Problem, Change, Service Continuity, and Availability Management.Experience managing service risks, resilience requirements, and critical service dependencies.Strong stakeholder management, analytical, problem-solving ...

identify trends, risks, constraints, and optimisation opportunities.Experience producing capacity forecasts, service performance reporting, and presenting insights to technical and business stakeholders.Strong understanding of ITSM practices, particularly Capacity, Incident, Problem, Change, and Service Continuity Management, supported by knowledge of ITIL frameworks.Strong analytical, stakeholder management, problem-solving, and communication skills, with experience ...

National with 5 years of continuous residence ServiceNow certifications at minimum: CIS HRSD with demonstrable experience Beneficial certifications; ServiceNow Certified System Administrator, CIS ITSM Proven Experience Working On At least one large global/international ServiceNow implementation, OR Multiple end-to-end smaller ServiceNow deployments focussing on key employee ‘moments ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee experience ...

compliance requirements Knowledge, Experience & Qualifications Essential · Knowledge of IT hardware, software and Windows operating systems · Knowledge of Microsoft 365. · Understanding of IT support systems (ITSM, ITAM). · Ability to troubleshoot common IT related issues. · Ability to manage workload and prioritise tasks effectively. Desirable · Knowledge of Azure or cloud technologies. · Exposure ...

complex multi-supplier IT environments.Strong understanding of SIAM principles, supplier governance, and the coordination of release activities across multiple suppliers and service towers.Knowledge of ITSM practices, particularly Release, Change, Incident, Service Level, and Supplier Management, with a good understanding of ITIL.Experience coordinating release schedules, managing dependencies, and supporting release planning ...

deal effectively with all kinds of internal customers and external vendors.5. Effective Customer service skills.6. Excellent problem solving, diagnosing and troubleshooting skills.7. Solid ITSM experience utilizing ServiceNow or similar tool. Education & Experience: Bachelor's degree in information technology or a related field preferred; equivalent technical experience considered.5+ years of experience ...

Computer Science, Information Systems, Technology Management, Business Administration, or an equivalent combination of education, training, and professional experience. Advanced qualifications in operational resilience, IT service management, business continuity, or leadership disciplines are desirable. Knowledge, Skills & Experience Incident & Service Management Expertise Extensive experience in enterprise incident management, major incident response, operational ...

integration experience: designing and implementing API-based (REST/SOAP) connections between IGA platforms and external systems such as HR systems, cloud identity providers, ITSM platforms, and directory services. Solid understanding of IGA and governance concepts: JML lifecycle, RBAC, least privilege, separation of duties, access certification, privileged session management ...

Azure AD) and Active Directory Understanding of onboarding/offboarding processes Knowledge of access management and RBAC principles Experience with ServiceNow or similar ITSM tools Strong troubleshooting and customer service skills Desirable: Basic PowerShell scripting Exposure to Entra ID Governance Understanding of MFA and Conditional Access ITIL Foundation or Microsoft ...

Cortex XSIAM and XSOAR, Cortex XDR, Microsoft Purview, Mimecast, Abnormal, Nessus, and Microsoft 365. You will manage your assigned tickets and requests through Halo ITSM and, under guidance, support our day-to-day security operations to help ensure risks are identified and resolved in a timely manner. You will support ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

experience and overall service maturity. Ensure compliance with relevant security, regulatory, ISO and CE+ requirements. What You’ll Bring - 10+ years’ experience in IT service management, service delivery or technology operations. Proven experience transforming and improving IT services, not simply managing BAU. Experience operating within a large-scale, complex ...

deskside IT support. Troubleshoot issues involving Microsoft 365, Windows 11, Exchange and Active Directory. Log and manage incidents, requests and problems through the IT service management system. Take ownership of support tickets through to resolution or appropriate escalation. Monitor outstanding tickets and provide users with regular progress updates. Support joiner ...

IT onboarding and offboarding process, including hardware and account provisioning. Maintain accurate records of IT assets, equipment, incidents, and documentation within the IT service management system. Liaise with third-party suppliers and perform routine system maintenance, software updates, and equipment builds. Ensure compliance with IT security, data protection, and cybersecurity ...

will be highly valued. Hands‐on familiarity with GenAI tooling and platforms and an understanding of how these integrate into cloud operating models and ITSM workflows. Experience of strong interest in agentic AI patterns and how autonomous agents are beginning to reshape IT operations and service delivery. Experience with DevOps ...

jobs/processes, and supporting application runtime environments. Experience with monitoring and alerting tools, log analysis, Grafana, and dashboard-based production support. Experience with ITSM tools such as ServiceNow, Jira, or similar platforms. Ability to analyze application, infrastructure, and integration issues across distributed systems. Experience supporting applications in cloud ...

qualified Expert knowledge of, and extensive experience of working within, an ITIL best practice aligned framework/environment Experience of leading the implementation of ITSM standards and processes Experience of driving and managing continual service improvement (CSI) plans Quality and compliance driven Demonstrable relationship management skills A flexible and adaptable ...

centre/end user support servicing environment experience Risk and control related transformation or strategic planning. Knowledge of Risk and Issue Management framework, [IT Service Management] and other process and control frameworks used across the bank. Process and control design and effectiveness (assessment). Change management and project management principles ...

users at desks, meeting rooms, production areas, and shared workspaces where appropriate. • Log, update, and manage support requests using the organisation’s IT service management system. • Assist with basic troubleshooting for laptops, desktops, printers, phones, mobile devices, software, network access, and Microsoft 365 services. • Help set up and prepare IT ...