1 to 25 of 48 ITSM Jobs in the North of England

to learn and adapt to new technologies. Proficient in troubleshooting Windows operating system. Familiarity with M365, Active Directory, and basic networking concepts. Knowledge of remote desktop tools and IT Service Management tools. More ❯

IT asset database, correcting discrepancies and ensuring accurate records.o Ensure proper disposal and recycling of IT hardware in line with Trust policies.o Record and update resolution details in the ITSM tool, supporting performance reporting and analytics. About us The Christie is one of Europe's leading cancer centres, treating over 60,000 patients a year. We are based in Manchester More ❯

an engineering environment using Autodesk and Bentley products Desirable Knowledge of ITIL Service Management best practices, ITIL V3/V4 Experience of using PowerShell Experience in ServiceNow or similar ITSM Tools Support CDE Services such as ProjectWise and BIM suites Experience of working in a global organisation Personal Attributes Passionate about technology and learning Ability to balance demands and priorities More ❯

refine processes that support long-term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring More ❯

UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy or Policing sector operations.- Experience with Microsoft 365, Azure, networking, and monitoring tools.- Familiarity with ConnectWise ITSM/PSA systems.- Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high More ❯

UK driving licence and access to a vehicle. Desirable Experience - Knowledge of Energy or Policing sector operations. - Experience with Microsoft 365, Azure, networking, and monitoring tools. - Familiarity with ConnectWise ITSM/PSA systems. - Relevant certifications (Microsoft, Networking, ITIL). Why Apply? As a Service Desk Manager , you'll play a crucial role in leading a capable team delivering secure, high More ❯

requests through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service desk operating More ❯

the phone and in person, as well as the ability to explain potentially complicated issues in a way users/customers can understand. Experience of using Freshdesk or similar ITSM product to manage issue resolution and service requests. Ideally have 2+ years previous experience in a similar role. Full Driving Licence, Ability to travel in the UK as required. IT More ❯

IT support services. Key responsibilities of the IT Support Engineer: - Provide 1st and 2nd line support to end users across hardware, software, Infrastructure and network-related issues through JIRA ITSM - Troubleshoot and resolve issues related to M365, Active Directory and Windows 11 - Diagnose and resolve network connectivity and VPN issues - Set up and maintain meeting room AV hardware and other More ❯

Qualifications Knowledge Microsoft Active Directory, ADFS, Entra, and identity services management Mobile device management and endpoint enrollment processes Exchange Server, SharePoint, Cisco Webex, Cisco Jabber, Citrix IT infrastructure, IT Service Management, Secure by Design Experience in highly regulated environments Skills Hands-on administration: Windows Server/Desktop, RedHat Linux (RHEL), VMware, Citrix VDI Scripting knowledge: PowerShell, Bash, Python, Perl, BAT More ❯

Qualifications Knowledge Microsoft Active Directory, ADFS, Entra, and identity services management Mobile device management and endpoint enrollment processes Exchange Server, SharePoint, Cisco Webex, Cisco Jabber, Citrix IT infrastructure, IT Service Management, Secure by Design Experience in highly regulated environments Skills Hands-on administration: Windows Server/Desktop, RedHat Linux (RHEL), VMware, Citrix VDI Scripting knowledge: PowerShell, Bash, Python, Perl, BAT More ❯

and working with the team to ensure that we work on tickets within the agreed Service Level Agreements for the business. Your main role will be working on our ITSM tool Halo to ensure that tickets are picked up, worked on within the SLA’s, and escalating tickets to either 3rd parties or internally to resolve more complex issues. You More ❯

Incident and Service Request Management: Respond to and resolve incoming incidents and service requests via phone, email, or ticketing system. Log all incidents accurately and in detail within the ITSM system, ensuring complete records of actions taken. Perform initial diagnosis and troubleshooting for networking issues (e.g., connectivity, DNS, DHCP) and Microsoft environments (e.g., Office 365, Active Directory). Networking Support More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

on ServiceNow capabilities, integrations, and module optimisation. Contribute to tooling strategy and future procurement decisions related to ServiceNow. Skills & Experience Strong hands-on experience with the ServiceNow platform , particularly ITSM and ITOM modules (IRM/SPM desirable). Experience configuring, administering, or implementing ServiceNow in an enterprise or multi-supplier environment. Solid understanding of ITIL processes, Agile delivery, and service More ❯

drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and More ❯

components: Ø PPG standard desktop, tools & utilities, Ø IT networks and voice services, Ø Thin Client technology (Citrix), Ø Ticket handling tools/cross team troubleshooting Understanding of IT Service Management concepts; Strong verbal communication skills, including the ability to document operations procedures; Strong customer service skills and the ability to deal all types of customer service requests; Good analytical More ❯

will directly influence how technology supports services nationwide. IT Helpdesk Technician Responsibilities Deliver 1st line IT support both remotely and on-site Manage and resolve incidents via the IT Service Management platform Configure, deploy, and maintain laptops, desktops, and corporate devices Support Microsoft 365 suite including Teams, SharePoint, and Exchange Manage Active Directory and Microsoft Entra ID (formerly Azure AD More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

code reviews, and architectural integrity. Act as a trusted advisor to clients, providing guidance on platform strategy, integrations, and automation. Oversee delivery of complex multi-module ServiceNow solutions, including ITSM, ITOM, ITAM, HR, CSM, SPM, and HAM/SAM. Integrate ServiceNow with cloud infrastructure and enterprise systems. Continuously seek opportunities to improve methodology, service offerings, and client outcomes. Stay current More ❯

of resolving Tier 2/3 technical issues. Strong leadership skills with experience mentoring and developing IT teams. Exceptional organisational and communication abilities. Desirable : Experience with ServiceNow or similar ITSM platforms. CompTIA A+ or equivalent certification. Cisco CCNA or equivalent networking knowledge. ITIL Foundation understanding. Familiarity with Linux environments (beneficial but not essential). Experience scaling IT operations in a More ❯

continual service improvement (CSI) Define and create Experience Level Agreements (XLAs), communicate and then publish these (with the assistance of the Head of IT Services) Produce Monthly Dashboards & Reports (ITSM tool, Power BI) Develop, implement and maintain process to manage/track complaints Communicate clearly both orally and in writing and present to our Colleagues in a non-technical way More ❯