1 to 25 of 55 ITSM Jobs in the North of England

starters. What Youll Bring Essential Proven experience in an Infrastructure or Network Support role. Strong understanding of incident, problem and change management using ITSM tools. Ability to restore service quickly while working towards root cause fixes. Excellent experience supporting Microsoft Windows desktops and servers. Strong knowledge of Exchange, M365, SharePoint ...

Ability to translate analysis into insights Fosters strong connections and works in collaboration with other teams & departments Knowledge of systems and relevant software applications (ITSM toolsets – ideally ServiceNow) Service Management process and lifecycle management - previous experience with Service Management communication and interaction channels. Knowledge of modern approaches to Service Management ...

technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. For the first three months , this role will ...

Engineer will also have experience of administering as many of the above as possible. Daily operational duties will include: Incident and Request management via ITSM suite. Management and Monitoring of existing IAM automation services, predominately focusing on Microsoft PowerShell and Graph API. Development, Test and Release of additional Automation services ...

Title: IT Service Management Analyst Location: Newcastle Purpose of Role Provide a key link between the various functions of IT from an internal and external vendor and relationship aspect. Key Responsibilities Monitor IT budgets, perform variance analysis, and report risks/issues. Raise and track licensing issues for IT services ...

skills. Good technical knowledge across Windows, Office 365, networking, and end-user devices. Strong problem-solving ability and attention to detail. Familiarity with IT service management tools and structured ticket handling. A positive, team-oriented attitude with a willingness to learn and develop. What You’ll Receive Salary ...

performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model ...

learn and passionate about IT Service Delivery with the desire to succeed in a rapidly changing environment. ITIL v4 Foundation certification. Working knowledge of ITSM tools, asset databases and/or licence tracking systems. Experience managing vendor relationships and overseeing contract agreements. Excellent communication skills both written and verbal. Strong ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. Integration: Ensure new services integrate effectively with existing ITSM processes (e.g., Incident, Problem, Change, and Configuration Management). Documentation: Produce service design packages, including service models, operational procedures, and support documentation. Governance: Define service ...

Analysis: Work with stakeholders to capture functional and non-functional requirements for new or modified services. * Integration: Ensure new services integrate effectively with existing ITSM processes (eg, Incident, Problem, Change, and Configuration Management). * Documentation: Produce service design packages, including service models, operational procedures, and support documentation. * Governance: Define service ...

reporting frameworks will be a priority, ensuring operational visibility and compliance. You’ll design service transition plans and structured hypercare post go-live, embedding ITSM processes for continuity. Financial control sits at the heart of this role. You’ll manage programme budgets, validate vendor estimates, and forecast resource needs. Finally ...

management, and cross-functional leadership skills. * Solid working knowledge of ITIL, ISO 27001, Cyber Essentials, and related compliance frameworks. Desirable Formal qualifications in IT service management, quality assurance, or related disciplines. Experience working within sectors requiring safeguarding and enhanced data protection (e.g., education). Strong ability to influence, coach ...

environment (essential) A background delivering technology services into retail or hospitality sectors (desirable) Experience working with ITIL frameworks (desirable) Proficiency across the Microsoft stack, ITSM tools, WMS platforms, and related systems Strong operational planning skills, including forecasting, resource modelling, and capacity planning Experience managing supply chain or logistics support functions ...

ourselves open to brilliant outcomes Training Opportunities to progress within Jungle IT’s service operations or other departments Potential to develop expertise in IT service management and compliance standards Apprenticeship Standard Business administrator (level 3) Training Provider BPP PROFESSIONAL EDUCATION LIMITED Working Week Monday to Friday. Shifts to be confirmed. ...

interpersonal and communication skills; ability to engage with users confidently. Solid understanding of IT fundamentals ( Windows, macOS , mobile devices, networking basics). Familiarity with ITSM tools, preferably ServiceNow. Ability to work independently and manage multiple tasks effectively. Positive, proactive, and adaptable to changing priorities. ...

team We are looking for: Proven experience with creating and managing IT Service Catalogues Experience with Service Delivery policy and governance ownership Experience with ITSM tools - Ivanti or similar Strong leadership and collaboration skills, as well as excellent stakeholder management skills It would be a bonus if you had: Knowledge ...

primary contact for the relevant business unit, addressing a wide range of IT inquiries and issues, while also enforcing and supporting IT service management disciplines continuously building and maintaining the right level of SLAs and tools establishing the necessary SLA and ensuring transparency in reporting and KPIs leading initiatives ...

systems, ensuring stability, efficiency, and compliance (GDPR, ISO27001). Collaborate with managers across departments to design and improve digital processes. Lead on IT service management, cybersecurity, and business continuity initiatives. Support the IT Director with strategy delivery and technology roadmaps. Foster a culture of teamwork, accountability, and innovation. What ...

maintain customer systems including routers, switches, and firewalls Act as an escalation point for Tier 1 engineers Contribute to change management and IT service management processes Work directly with customers as well as internal project teams Participate in a 24/7 shift rota, including weekends, bank holidays ...

towards one). Basic familiarity with software development lifecycles or testing frameworks is a plus but not required. Awareness of quality assurance or IT service management best practices. Championing Diversity and Inclusion in QA and IT Careers We are committed to creating an inclusive workplace where everyone is empowered ...

team within a fast paced and evolving enterprise environment. This permanent, full time Service Desk Manager role offers a blend of operational leadership, IT service management, and stakeholder engagement. Perfect for candidates seeking a Service Desk Manager job with a passion for driving service excellence and ITSM best practices. This … Manager Requirements Proven experience managing IT support/service desk teams in a mid-to-large scale environment. Strong knowledge of IT service management (ITSM), including ITIL, incident management, problem management, and change management. Practical experience with ITSM tools and platforms. Deep understanding of service delivery processes and frameworks such ...

grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure ...

grade platforms for a range of UK-based Public & Private sector customers. About the Role Lead the design and architecture of ServiceNow solutions across ITSM, ITOM, HRSD, and other modules. Define technical standards, best practices, and governance for ServiceNow implementations. Collaborate with stakeholders to translate business requirements into scalable, secure ...

Customer domains, using advanced capabilities such as Gen AI, Now Assist, and Workflow Data Fabric. Key Experience Hands-on development experience within ServiceNow (CSM, ITSM, HRSD, or related areas) Strong front-end skills in JavaScript, HTML, and CSS Experience building custom dashboards and workflows using UI Builder or Service Portal ...