SC Cleared 3rd Line Engineer (Contract)
- Location
- Nottingham, England, United Kingdom
holiday) IR35 Status: Inside Location: Nottingham, Milton Keynes or Hatfield/Hybrid NOTE: Active SC Clearance is highly desirable. Responsibilities: Technical 80%- Call and incident Management. Respond to service calls and resolve incidents to ensure SLA targets are achieved. Increase the First Time Fix rate. Adhere to escalation procedures. … Participate in team and sector meetings. Utilise the relevant ITSM tool suite to monitor progress of all incidents. Ensure accurate completion of all incident records and associated paperwork. Monitor and update the call management system as required. Assist with SLA reporting. Skills/Experience: 5+ years’ experience managing ...