151 to 175 of 207 Incident Management Jobs in London

environment by ensuring system availability and maintaining a comprehensive perspective on overall health. You'll develop tools and software to support and streamline the management of platform infrastructure and key applications. A major focus will be enhancing the dependability, performance, and delivery speed of our software products. … Mimir, and Tempo Background in administering or developing with popular monitoring and automation tools such as Splunk, Datadog, PagerDuty, or Rundeck Experience using configuration management platforms like Ansible, Puppet, or Chef Professional certifications in cloud DevOps, such as AWS Certified DevOps Engineer or Google Cloud Professional DevOps Engineer ...

technical role. You'll own the architecture and engineering of Microsoft Sentinel and our wider security monitoring estate, lead complex investigations and technical incident response, and turn real-world adversary behaviour into effective detection and response. You'll work across Cyber Defence Operations, Technology and our Managed Security Service … ensuring configurations, integrations, detections and workflows deliver measurable security outcomes. Drive threat-informed defence with Cyber Threat Intelligence and Cyber Threat Exposure Management, translating relevant threat actors, campaigns, TTPs, IOCs, critical vulnerabilities and attack paths into detections, targeted threat hunts and automated defensive actions. Identify and deliver appropriate uses ...

domain or engineering expertise when required.Lead the Marketing & Commercial Data team's response to incidents affecting capabilities it owns, working within the Commercial Technology incident-management model led by Commercial Platform.Ensure operational health, capability risks, technical debt and engineering improvements are visible and prioritised alongside product and programme … engineering practices associated with secure, resilient and scalable production systems.Experience supporting teams responsible for operating and continuously improving business-critical technology.Strong communication and stakeholder-management skills across technical and non-technical audiences.Experience working in partnership with senior technical leaders, architects or Technical Leads.Comfortable operating across Product, Engineering, Data, Programme ...

reliability, security and FinOps. Set standards for Terraform, OpenTofu and Infrastructure as Code. Own GitHub orchestration, CI/CD and release practices. Improve observability, incident management and operational readiness. Select the right tools and methods for sustainable engineering. Mentor engineers and drive continuous improvement. Partner with engineering, security ...

Operations teams of 3years+ Strong AWS and cloud infrastructure expertise - 10years+ Experience with CI/CD, Infrastructure as Code and observability. Knowledge of Docker, incident management and cloud security. Strong technical, strategic and people leadership skills. If you're a pragmatic engineering leader who enjoys building great teams ...

Desktop Engineer will: Manage raised requests and incidents in a timely manner following well-rehearsed internal request runbooks/knowledge based and incident management and request fulfillment processes;Partner with Level 2 & 3 internal and external teams/vendors as appropriate to help troubleshoot more complex incidents;Provide … alert management to pro-active resolve failure alerts, degraded services and unavailable services through internal monitoring tools;You will need: Detailed knowledge and experience in a Microsoft environment supporting Windows 10, Windows Server 2012+, Office Suite including Outlook, Office 365 and Azure, including OneDrive, DLP and SharePointDetailed knowledge ...

solutions. Develop and implement self-healing automation for recurring failures. Service Operations & Support (Managed Services)Provide L2/L3 support aligned with ITIL practices (incident, problem, change management).Participate in on-call rotations and handle critical incident response. Maintain detailed SOPs, runbooks, knowledge base articles, and client … Data WarehousingSQL skills for debugging, data validation, and optimizationExperience with Azure SQL DB, or SQL ServerFamiliarity with data modeling concepts and warehouse performance tuningSupport & Incident ManagementStrong troubleshooting and analytical skills for root cause analysisExposure to ITSM tools (e.g., ServiceNow, Jira)Preferred Qualifications: Microsoft Certifications (e.g. ...

predictive scheduling. Establish intelligent monitoring and operational resilience through centralised telemetry, observability, SLA reporting and self-healing workflows, improving service availability and reducing incident resolution times. Partner with Broadcast Engineering, Operations, Product, Data, Security and Technology teams to define technical requirements, influence architectural decisions and deliver scalable, production-grade … record of taking complex technology solutions from concept and proof of concept through to reliable, highly available production environments. Strong knowledge of observability, telemetry, incident management, service assurance and resilient system design, particularly within business-critical live environments. Experience managing strategic technology vendors, evaluating commercial proposals and building ...

helpdesk support to European users and assist the global Help Desk as required Log, categorise, prioritise and update incidents and service requests in the incident-management system Gather relevant information, diagnose issues and deliver effective first-line troubleshooting Resolve common issues involving Windows, Microsoft Office, document-management … Escalate complex, unresolved or high-impact incidents to the appropriate specialist teams Identify recurring or widespread issues and report them in line with major-incident procedures Monitor relevant system and network alerts, responding or escalating in accordance with established procedures Configure and troubleshoot Firm-approved mobile devices, including iPhones ...

About the Role: We're partnering with a growing business to hire a Platform Architect to own the design, security, reliability, and operational management of their AWS platform. This is a hands-on role in a lean organisation where you'll shape cloud architecture, modernise a legacy platform into … monolith to microservices on EKS. Define standards for containers, runtime environments, observability, tenancy, security, and infrastructure automation. Lead SRE practices including SLI/SLOs, incident management, DR/BCP planning, post-mortems, and operational resilience. Own platform security, secure SDLC, CI/CD pipelines, IaC, and software supply ...

What You'll be Doing:Carry out the Help Desk first line support duty for IT Centre (Europe) including Help Desk cases, user ID management, production access and Head Office’s service requests and manage the workflow of these requestsCarry out machine room environment and devices first line maintenance … support second line engineer to perform system changes and maintenanceMonitor the production systems and applications and follow the incident management procedure to deal with critical messages. Perform first line handling of system and network alertsCarry out daily operational duty and run batch jobsAssist with producing system and network ...

Support Engineer, this person will be responsible for designing and maintaining monitoring and infrastructure, tools, automation, and other technology. By leveraging expertise in automation, incident management, and performance optimization, the successful candidate will contribute to building robust and resilient systems that support business goals. The ideal candidate will … external Dealer and Client users of the MarketAxess GUI application and other MA productsProvide 2nd line support services for client services and account management teamsSupport external users of the API interfacesMonitoring system servers and ensuring appropriate monitoring is in placeRaise and track issues through the use of the Jira ...

within a small and highly supportive team, where you will be involved in all aspects of information and cyber security, spanning governance, risk, assurance, incident response, supplier oversight, culture and strategic change. You will employed on a remote contract with occasional travel to their HQ in London. This role … Cyber Essentials Plus and ongoing assurance activity. Providing security input into wider projects and business change. Coordinating the business response should a significant security incident occur. Skills Required Strong information security governance, risk and assurance experience. Knowledge of NIST, CAF or similar security frameworks. Cyber Essentials Plus knowledge/ ...

Middleware Platforms Support Lead - IBM MQ, AutoSys, Splunk, Enterprise Integration Platforms, Monitoring & Observability, Workload Automation, Production Support, Incident Management, Platform Engineering, Automation, Operational Resilience Senior hands-on technical leadership role responsible for supporting and improving business-critical Middleware platforms within a 24/7 financial services environment. … Responsibilities Administer and support IBM MQ, AutoSys or equivalent scheduling tools, Splunk and integration platforms. Lead complex incident resolution, recovery and technical escalations. Drive automation, monitoring, resilience and platform reliability improvements. Support major incidents and out-of-hours production operations. Essential Experience Strong hands-on IBM MQ administration ...

technology can improve business outcomes. Strong technical knowledge of enterprise IT, including but not limited to help desk, networking, ticket and incident management, AV/VC, and asset management. Strong analytical, organizational, communication and presentation skills. Highly adaptable with the ability to effectively manage multiple concurrent work streams. ...

Plus a focus on test-driven development and resiliency. You enjoy automation and proactively managing system optimisations from identifying bottlenecks to participating in proactive incident management. (Note: There is also a chance to join our 24/7 on-call rota for extra pay). You enjoy hybrid working ...

Role We're looking for a hands-on IAM Service Lead to oversee the day-to-day operation of a complex Identity and Access Management environment within a highly secure client setting. This is a predominantly technical role (70% technical/30% leadership), focused on 2nd and 3rd line … support, complex troubleshooting, incident resolution and team supervision. You'll need to be comfortable working directly with the technology rather than focusing solely on architecture or service design. Key Responsibilities Lead day-to-day IAM operations and provide 2nd/3rd line technical support. Troubleshoot complex identity, authentication ...

build, test and iterate on tool-using agents and AI-powered automations. Monitor service health, usage, cost and performance; lead testing, evaluation and incident triage to improve reliability and prevent recurring issues. Partner with product, engineering, security, vendors and business teams to translate needs into effective platform configurations, integrations … automations. Document configurations, dependencies and runbooks, applying secure change-management, governance and operational practices. Your skillset: SaaS Administration: Experience administering cloud-based business systems, including configuration, user access, environments, integrations, release management and vendor support. Applied AI & Agentic Workflows: Experience building agentic workflows that combine models, tools ...

production engineering and trading support. The ideal candidate will have experience supporting business-critical, real-time systems in production, with strong skills in monitoring, incident response, troubleshooting, automation, system behavior analysis, and operational control. They will work closely with trading, Quantitative Researchers, and developers to ensure the platform … reduce operational risk. Perform root cause analysis on production issues and drive follow-up actions to improve platform resilience. Support release processes, change management, and controlled production rollouts. Monitor and investigate data quality, platform behavior, and workflow exceptions across trading and market data processes. Partner with engineering teams ...

systems, conferencing platforms and equipment to ensure everything is functioning correctly. Maintain strict confidentiality when handling sensitive information relating to presentations, meetings and broadcasts. Incident Management and Equipment Maintenance Log, manage and track technical incidents through the onsite ticketing system. Respond to service requests promptly and ensure issues … user experience. Contribute ideas and feedback to help enhance processes, equipment reliability and service standards. Teamwork and Client Support Work collaboratively with AV management, senior technicians and wider support teams. Communicate professionally with clients, responding to queries by phone, email and in person. Understand client requirements and provide appropriate ...

platforms during trading hours, maintaining maximum platform stability (includes occasional hands-on operational visits to our East and West London data centers). Change & Incident Management: Execute planned network changes, validate post-change functionality, and collaborate with providers to provision or troubleshoot external leased lines and circuits. Documentation … OSPF, and RSTP . Hardware & Configuration: Experience with network and security configuration using Cisco or Arista platforms. Security & Firewalls: Practical experience with Firewall Cluster management via a centralized firewall manager, alongside VPN configuration and support . Diagnostics Toolkit: Strong network and security troubleshooting experience using packet capture tools ( Wireshark ...

technical and operational teamsComplex initiatives with multiple stakeholders and dependenciesTechnical & Delivery ExpertiseStrong understanding of: Software Development Lifecycle (SDLC)API and integration-led architecturesTechnology operations (incident management, monitoring, support models)Comfortable working in Agile or hybrid delivery environmentsStartup Mindset (Applied Practically)Experience working in startup or scale-up environments ...

perspectives in leadership and strategic planning sessionsOperational Leadership & GovernanceEnsure compliance with technology, security, risk, and governance requirements while strengthening service reliability, operational readiness, and incident managementContribute to workforce planning, organisational design, and strategy, connecting team priorities to broader business, technology, and investment-data objectivesWhat It TakesDegree in a technical ...

hands-on senior engineering position offering significant technical ownership across a global production network environment. You will be responsible for network operations, incident management, infrastructure changes, troubleshooting and continuous improvement. A particular focus will be network automation, using technologies such as Python and Ansible to improve configuration consistency … technical knowledge of enterprise and data centre networking. Hands-on understanding of: BGP, OSPF, Routing and switching Network resilience and high availabilityNetwork troubleshooting and incident resolutionAbility to manage network changes within highly available production environments. Desirable ExperienceExperience with AWS networking. Knowledge of multicast networking. Experience with network automation using ...

strategy Manage delivery across platform builds, migrations, and transformation programmes Coordinate with technology, product, and business stakeholders Ensure operational excellence through monitoring, alerting, and incident management Your Skills & Experience Strong experience leading engineering or platform teams Track record delivering large-scale data platform initiatives Experience managing multidisciplinary engineering … with Snowflake, orchestration tools, and transformation frameworks Experience implementing engineering standards and governance processes Ability to balance strategic leadership with technical oversight Strong stakeholder management and communication skills What They Offer Fully remote working across the UK Opportunity to build and shape a strategic platform function Significant leadership scope ...