101 to 125 of 222 Incident Management Jobs in London

leading global investment management organisation is looking for an experienced 2nd line Service Desk support engineer to join its Global IT Services team in the City of London. This is an L2 technical support position acting as the escalation point between the Service Desk and the wider IT Engineering … Microsoft Intune Strong Microsoft 365 knowledge, including Teams, SharePoint and OneDrive Experience using ITSM platform Understanding of Conditional Access and cloud-based identity management Experience supporting corporate video conferencing and AV technology Experience troubleshooting Wi-Fi, wired networks, VPNs and virtual desktop environments Strong incident-management, prioritisation ...

with business and technical stakeholders, translating complex technical concepts into clear business outcomes. Oversee the support and maintenance of critical applications, ensuring reliability, effective incident management, and ongoing service resilience. Requirements Experience within financial services, insurance, pensions, or investment management environments or through a consultancy … JavaScript. Experience developing back-end applications. Experience with Microsoft Azure services and cloud-based application development. Strong experience with relational databases and data management technologies, particularly SQL. Deep understanding of software architecture, system design, data structures, and algorithms. Experience of developing front-end applications Experience working with data warehouse ...

REST APIs; improve CI/CD, observability and deployment automation. Design with performance, memory efficiency, capacity and reusability in mind, conducting capacity analysis and management while partnering with infrastructure/platform teams to build reusable capabilities. Support incident management, root-cause analysis and continuous improvement through automation … practices. Excellent communication skills to effectively collaborate with cross-functional teams, stakeholders, and executives. Proven track record in strategic planning, resource allocation, and project management to drive successful software development initiatives. Ability to analyse and assess technical requirements, risks, & constraints to inform decisions and prioritize tasks accordingly. Proficient ...

responsible for delivering and operating shared platform capabilities that enable trusted data services and production-grade AI-driven workflows. Working closely with Platform Product Management, you will help ensure platforms are scalable, reliable, secure, and widely adopted across product domains while supporting innovation through high-quality engineering execution. Responsibilities … mechanisms required for safe AI workflows Implement security controls, access governance, encryption, and audit requirements in partnership with InfoSec while ensuring enterprise SDLC, vulnerability management, and change management compliance Requirements 12+ years leading platform engineering teams delivering shared services or large-scale SaaS systems with production operations accountability ...

bonus target + equity + benefits Learn more about benefits at Google. Minimum qualifications: Bachelor's degree in Environmental Engineering, Environmental Sciences, Environmental Management, Geology, Biology, Meteorology, or related fields, or equivalent practical experience. 2 years of experience in program management and implementing environmental or energy management … Europe. Experience in the implementation of the ISO standards within an organization. Preferred qualifications: Master's degree in Environmental Engineering, Environmental Sciences, Environmental Management, Geology, Biology, Meteorology, or related fields. Experience in environmental incident management, remedial investigations, feasibility studies, and risk assessments. Experience or knowledge of mission ...

manage IaC using tools like AWS CloudFormation, and Azure Resource Manager (ARM) Automate environment provisioning for development, testing, and production. Monitoring, Logging, and Incident Management Set up advanced monitoring and alerting solutions using tools like AWS CloudWatch, Azure Monitor Define strategies for incident response and conduct root … Leadership and Mentoring Lead DevOps practices across teams and provide guidance to junior engineers Establish and enforce DevOps standards, best practices, and processes. Cost Management and Optimization Analyse cloud costs and implement strategies for cost optimisation Recommend and enforce policies for efficient resource utilisation. Collaboration and Communication Work closely ...

systems, user support, deployments, networking and IT administration, with a clear pathway to 2nd line support. AI knowledge is a bonus. Role Ticket Management: Responsible for logging and managing support tickets User Account Management: Responsible for creating, modifying, and deleting user accounts– Onboarding/Off-boarding. Service Request … Fulfilment (Level 1): Responsible for handling initial service requests and resolving basic issues Incident Management: Responsible for logging and managing incidents, ensuring timely resolution and proper documentation Training and Knowledge Sharing: Responsible for providing training and sharing knowledge with users on basic IT tasks and best practices Troubleshooting ...

enterprise applications and digital services. This is a senior hands‐on role for an individual who combines deep technical expertise with strong stakeholder management skills and a passion for engineering excellence. You will be responsible for defining architecture, establishing engineering standards, overseeing delivery, and ensuring solutions are scalable, secure … concepts into clear business outcomes and influencing strategic technology decisions. Ensure Operational Stability – Oversee the support and maintenance of critical applications, ensuring reliability, effective incident management, and ongoing service resilience. Key Skills & Experience Experience within financial services, insurance, pensions, or investment management environments or through a consultancy ...

scale. This is a hybrid role, with two days a week expected in the London office. Main Duties and Responsibilities Strict IaC Management : Define, version, and manage multi-cloud GPU and CPU infrastructure strictly through modular, reusable Terraform. GitOps & GitFlow : Enforce rigorous GitFlow branching strategies, code reviews, and automated … Azure DevOps Pipelines : Design, build, and maintain secure, high-speed CI/CD pipelines within Azure DevOps to automate code promotion and MLOps workflows. Incident Management : Lead the response, containment, and resolution of critical platform outages, serving as a primary escalation point for high-priority cloud and infrastructure ...

core application to remain safe, performant, and fit for future needs. Communicate clearly with stakeholders, translating technical complexity into shared understanding. Support production incident management, debugging, monitoring, and continuous improvement. Embrace agile methodologies, user‐centred thinking, and a pragmatic approach to solving real business and engineering problems. Participate … data volume. Experience improving reliability, scalability, observability, and operational maturity in production systems. Experience in a DevOps culture: CI/CD pipelines, observability, incident response, and production ownership. Experience with platform capabilities supporting other engineering teams (shared services, deployment tooling, infrastructure abstractions, or internal developer workflows). A product ...

/CD pipelines and policy‐as‐code guardrails. Leverage AI agents extensively to automate and optimise platform work—provisioning, cost and performance optimisation, incident response, remediation and documentation. Prepare the infrastructure for AI agents as first‐class “engineers”: safe machine identities, scoped permissions, sandboxes, approval workflows and audit trails … zero‐trust security model across identity, network, workloads and data for both human and machine/agent identities; secure by default, least privilege, secrets management and continuous compliance. Apply SRE practices—SLOs/SLIs, observability, capacity planning, resilience and blameless incident management—to keep the platform reliable ...

including self-service integration patterns and reusable components to enable product teams. Maintaining operational excellence across the messaging backbone, ensuring stability, resilience and fast incident resolution. Driving improvements in reliability, reducing incident rates, mean time to resolution and operational burden. Partnering with other engineering leaders to ensure consistency … Logic Apps. Proven track record leading teams through platform modernisation or legacy-to-cloud transformation. Strong understanding of reliability engineering, including SLOs, observability, incident management and operational excellence. Ability to balance operational stability with transformation in a complex, high-volume environment. Excellent leadership, communication and stakeholder management ...

user access management. Good understanding of TCP/IP, Wi-Fi and network troubleshooting. Experience supporting, configuring and deploying end-user devices. Strong incident management and ticketing system experience. Excellent troubleshooting, communication and customer service skills. Ability to prioritise workload and manage issues through to resolution. Comfortable providing ...

Overview The Microsoft 365 Architect at Finastra is a senior, hands‐on engineering and operations role responsible for the design and day-to-day management of the global Microsoft 365 environment. This role combines strategic platform architecture with practical administration and L3/L4 support, ensuring services are secure … Establish tenant‐wide policies for data protection, retention, and regulatory compliance. Platform Administration & Monitoring: Administer and troubleshoot M365 services to ensure performance and availability. Incident Management & Escalation: Act as SME and escalation point for complex issues, performing root cause analysis. Migrations & Projects: Lead tenant‐to‐tenant migrations ...

workloads including model hosting, vector databases and API gateway services. Implement and operate LLMOps tooling, including model registries, evaluation frameworks, monitoring pipelines and prompt management solutions. Configure and secure API gateways for internally developed AI services and third-party integrations, including Model Context Protocol (MCP) connectors. Provision and maintain … rapid AI development and experimentation. Work closely with Information Security and Compliance teams to ensure environments meet regulatory, governance and data residency requirements. Support incident management activities and maintain service levels across the AI platform. Own cloud cost governance, including budgets, quota management, spend monitoring and optimisation ...

architect, scale and secure our cloud infrastructure, enabling world‐class software and data engineering teams to deliver at pace with confidence. Responsibilities Strict IaC Management : Define, version, and manage multi‐cloud GPU and CPU infrastructure strictly through modular, reusable Terraform. GitOps & GitFlow : Enforce rigorous GitFlow branching strategies, code reviews … Azure DevOps Pipelines : Design, build, and maintain secure, high‐speed CI/CD pipelines within Azure DevOps to automate code promotion and MLOps workflows. Incident Management : Lead the response, containment, and resolution of critical platform outages, serving as a primary escalation point for high‐priority cloud and infrastructure ...

Core Technical Skills Advanced expertise in Unix/Linux systems administration, including performance tuning, troubleshooting, and scripting Strong proficiency in Git and source control management, including branching strategies and integration with CI/CD pipelines Proven experience with infrastructure automation, particularly Ansible, in large enterprise environments Splunk Platform Expertise … scale Cribl environments, including: Distributed deployments with hundreds of Worker Nodes Extensive Edge node infrastructures Strong knowledge of data routing, pipeline optimization, and operational management at scale Desirable Skills Experience in development and/or support of Banking applications Exposure to Major Incident Management processes Experience working ...

based. We are looking for an experienced and credible cyber security leader to join our Information & Cyber Security function as Director, Third Party Intelligence & Incident Investigations . This is a high-impact leadership role within Client & Third Party Security, a specialist team responsible for helping the Bank understand, assess … threat-led, risk-focused and intelligence-enabled approach to third party security risk management. Key Responsibilities Lead and mature the Bank's third party incident investigations and intelligence programme, ensuring alignment with the wider Information & Cyber Security strategy and the Bank's approach to managing third party cyber security ...

risks and dependencies early, taking action to maintain delivery momentum. Foster strong collaboration across teams, ensuring alignment and effective communication. Own operational performance, including incident management and continuous improvement. Promote a strong ownership mindset across the team for production systems. Requirements Experience leading engineering teams in an ambitious …/CD. Proven track record delivering and operating high-availability production systems. Ability to balance technical depth with delivery focus and pragmatism. Strong stakeholder management and communication skills. Experience working in regulated environments or complex operational settings. Ability to build and maintain high-performing, inclusive and collaborative teams. Strong ...

/CD pipelines to support efficient and reliable deployments Manage infrastructure through Infrastructure as Code using Terraform Implement best practices around observability, monitoring, incident response, and platform resilience Collaborate with engineering teams to improve operational performance and system reliability Required Experience Strong Google Cloud Platform (GCP) experience Proven background … operational engineering Hands-on experience with Kubernetes, Terraform, Docker, and CI/CD pipelines Experience supporting and operating production systems at scale Strong troubleshooting, incident management, and root-cause analysis skills Understanding of reliability, scalability, observability, and performance engineering A collaborative approach with a strong sense of ownership ...

candidate will support the delivery of information security and cyber security initiatives across the organisation, including risk assessments, policy maintenance, security monitoring, audit support, incident management, and third-party risk reviews. Key Responsibilities Support the delivery, documentation, and monitoring of information security and cyber security risk assessments … where required. Assist with internal audits, external audits, and security assessments, helping to ensure compliance with regulatory and industry standards. Prepare risk assessment reports, management information, and key risk indicator dashboards. Support the management and resolution of information security incidents, ensuring timely escalation and closure. Contribute to improving ...

reserve the right to close the job advert early if we receive a high number of applicants. Job Summary To operate our information security management system, and maintain Mental Health Innovations' ISO 27001 certification. Key Responsibilities Building and maintaining excellent relationships with team leads across the organisation to raise … through issues Deputising for the Director in security matters as required Operation of the ISMS and Data Protection processes Managing risk register, preparing for management review meetings Developing/maintaining controls and ensuring they are implemented across the organisation Refining our security KPIs and maintaining them Proposing actions from ...

manage SLAs for data availability, quality, and performance; track and report operational metrics to stakeholders. Implement reliability practices for critical data services, lead incident response and root‐cause analysis for data‐related issues, and manage change requests for controlled deployments. Execute disaster recovery and failover plans for critical data … Strong background in data operations within trading or financial services environments. Hands‐on experience with data pipelines, scheduling tools, and monitoring systems. Familiarity with incident management, change control, and disaster recovery processes. Excellent stakeholder management and communication skills. Ability to work under pressure and deliver in time ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

will design, implement, and continuously improve resilient, scalable, and secure systems. You will leverage expertise in cloud infrastructure, automation, monitoring, performance optimisation, and incident management to deliver high system uptime and support evolving business needs. About the Team The role sits within the Digital and Technology Engineering team … languages like Python or Typescript for automation and Terraform for IaC Networking: Understanding of load balancers, DNS setups, and basic network security practices. Database Management: Experience in managing and optimising relational and NoSQL databases. SLIs, SLOs, SLAs: Familiarity with setting and monitoring service level metrics to maintain system reliability. ...