1 to 25 of 53 Incident Management Jobs in the North of England

based in Hartlepool. The Service Desk Manager is a varied, challenging and exciting role. The role is responsible for ensuring the Service Desk and Incident Management processes are not just fit for purpose but pushing the envelope of what is possible, driven by the continually evolving needs … Technology (CST) division and reporting to the Head of Service Delivery, the successful candidate will be responsible for delivering IT Service Desk and Incident Management to NEC colleagues and our customers. The role will have direct line management responsibility for 4 FTEs and responsibility for a wider ...

effective governance, operational control and service quality. Collaborating with technical, service delivery and customer facing teams, you will drive adoption of best practices across Incident, Problem, Change, Service Request, Knowledge, Asset and Service Level Management. You will use data, customer feedback, and operational insights to identify improvement opportunities, leveraging … automation, AI and service management tooling to enhance efficiency, scalability and customer experience. The role requires strong stakeholder engagement, leadership of service reviews and governance forums and the ability to embed practical, outcome-focused processes that improve performance, reduce risk and support continual service improvement. Location/ ...

Senior Cyber Incident Responder Daily Rate: Inside IR35 Location: Sheffield Job Type: Hybrid (2-3 days on-site) Join our Cyber Defence Centre (CDC) as a Senior Cyber Incident Responder. This senior, business-facing role within Security Operations & Engineering focuses on end-to-end cyber incident management … stakeholder engagement across complex environments. You will lead the response to high-severity cyber incidents, ensuring effective command, communication, and decision-making throughout the incident lifecycle. Day-to-day of the role: Incident Leadership & Management: Lead the coordination of high-severity cyber incidents from initiation through ...

governance into structured onboarding materials, ensuring that incoming suppliers clearly understand their obligations and are aligned from day one. Working closely with Security Assurance, Incident, and Vulnerability Management leads, the consultant ensures that supplier processes are understood, integrated, and evidenced, rather than redesigned. The outcome is a consistent … hands‐on operational security or engineering function. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs for new suppliers covering: Security processes (e.g. incident management, vulnerability management, assurance) Policies, standards, and governance expectations Reporting and escalation requirements Define and agree: Supplier roles and responsibilities Interaction models ...

data to identify systemic risks, recurring failure modes, and top offenders across services. Automation & operational excellence - Prioritise automation for detection, triage, and remediation. Stakeholder management - Align engineering, operations, architecture, risk, and business stakeholders on resilience priorities. - Communicate progress and risk clearly to snr leadership; manage dependencies and delivery risks. … impact tolerances, testing evidence, auditability). - Maintain documentation, controls evidence, and reporting suitable for risk and assurance audiences. Required xp & skills Product ownership/management xp in platform, SRE or operational resilience domains. Strong understanding of: - Operational Resilience - SRE principles (SLO/SLI), incident/problem management ...

Cyber Services and Capabilities Employment Type: Full Time Location: GBR Manchester Hardman Boulevard Role Purpose: To manage and service NCC Group clients within the Incident Response space. The Managing Consultant plays a critical role within the DFIR team of experienced consultants, delivering high‐quality incident response and proactive … services to clients. The role involves leading and contributing to detailed technical analysis, managing incident response activities, and ensuring effective communication and coordination throughout an engagement. With a strong focus on technically supporting clients during live incidents, the Managing Consultant is also expected to contribute to projects enhancing ...

Model & Ways of Working : Define and implement SRE ways of working and engagement patterns, aligning reliability practices with existing ITSM/ITIL processes (e.g., incident, problem, release and change) and modern engineering delivery. Reliability Measures (SLIs/SLOs) & Error Budgets : Establish service measures and targets (SLIs/SLOs … Insight: Shape observability approaches (metrics/logs/traces) and operational monitoring models that make reliability risks visible and actionable, improving operational decision‐making. Incident Excellence & Continuous Learning: Design incident analysis and improvement loops, including practical approaches that strengthen incident response and drive learning through post‐incident ...

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release, and service management … Resilience teams working collaboratively in an agile delivery model. Description As IT Service Manager, you will lead governance workstreams and day-to-day service management activities across Change Enablement, Release Management, and broader ITIL 4 practices. Key responsibilities include: Operating and continuously improving governance and resilience ...

Serve as the initial point of contact for customers’ Operations teams. Manage incidents using ITIL‐aligned processes, including logging, tracking, escalation, and resolution. Communicate incident information and progress updates to internal and external stakeholders. Treat assigned incident tickets through to resolution. Participate in TNS Major Incident Management processes. Conduct post‐incident impact analysis, support corrective actions, and contribute to continuous improvement. Collaborate with TNS application technical support on escalated and ongoing incidents. Manage system jobs and schedules, ensuring compliance with SLAs. Assist with change management activities. Adhere to all documented policies and procedures supporting ...

this job title is advertised to attract the right skills needed for the role. Main duties of the job The Trainee Cyber Security Incident Manager role is within the NHS England National CSOC (Cyber Security Operations Centre), supporting the coordination, triage and management of cyber security incidents across … health and care system. Support the identification, triage and coordination of cyber security incidents within the NHS England National CSOC. Assist with incident management activity, ensuring incidents are logged, tracked and progressed in line with agreed processes and procedures. Work with technical analysts and operational colleagues to gather ...

title Telephony Application Manager Function Technology (Application Management) Location Ripponden Reports to Responsible for staff No About our business JLA is a mission critical infrastructure solutions business offering services Laundry, Catering, Heating, Fire Safety, Infection Control and Air Conditioning. The company offers an end-to-end, on premise, machine … point of contact between IT, third-party suppliers and operational teams. You will manage incidents and problems through to resolution, oversee configuration and change management, and drive upgrades and enhancements aligned to service needs. You will also maintain documentation and controls to meet operational, compliance and service level expectations. ...

organisation supporting critical cloud-hosted customer platforms. This AWS Support Engineer opportunity is ideal for someone with strong AWS operational support experience who enjoys incident management, infrastructure troubleshooting, and maintaining secure, highly available cloud services. Key responsibilities: Day-to-day AWS platform support Incident management and service restoration Root cause analysis AWS infrastructure maintenance Patching and upgrades Certificate renewals Capacity management Backup operations Monitoring and alerting improvements Operational documentation and runbooks Release/change execution IAM governance Security compliance Service ownership On-call support participation Technical environment: AWS (EC2, S3, RDS, EKS, ElastiCache ...

Site Support Engineers play a key role in our day to day UK support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. … operations where you will act as a first point of contact for IT issues, working closely with other manufacturing teams and individuals to drive incident resolution forward. Why work for us We’re proud to have been certified as a Great Place to Work ® in 2023 and 2024, reflecting ...

Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role: Incident Analys tLocation: Manchester (4 days onsite/week) Rate: 335GBP/Day(Inside IR35 ) Job Descriptio n:Profiles with financial services experience, strong Incident & Problem Management background, ITIL v3/v4, and hands‐on use of ServiceNo w.Excellent communication, stakeholder management, Excel/reporting skills, and be comfortable working across global teams with a service‐improvement mindse t. **Core skills :**- Experience of working in financial services indus try- Strong incident ...

/SLOs. You’ll help teams implement pragmatic observability—logging, metrics, and distributed tracing—with actionable alerting, and you’ll contribute to (or lead) incident response and post-incident reviews that drive learning and measurable improvements. Job qualifications We are looking for experience in the following skills: Strong … Dynatrace ( or similar tools) , including alerting, dashboards, and root-cause analysis. Exposure to AIOps practices , leveraging automation and intelligence for proactive issue detection and incident reduction. Experience supporting production platforms , including incident management, problem management, and continuous improvement. Ability to mentor junior engineers , influence technical standards ...

compliance roadmap, detailing priorities, timelines, and resource requirements. Compliance & Advisory : Provide ongoing support for compliance, interpret regulatory requirements, and ensure alignment with industry standards. Incident Leadership & Management : Lead the coordination of high-severity cyber incidents, ensuring effective communication and structured execution. Required Skills & Qualifications: Core Experience : Proven experience … Cyber Incident Response or Major Incident Management, preferably in a SOC or Security Operations environment. Stakeholder & Leadership Skills : Excellent communication skills, ability to influence and negotiate under pressure, and experience with senior stakeholders. Operational Capability : Experience managing incident bridges/war rooms and strong decision-making ...

Overview An exciting opportunity has become available for a Service Desk Analyst (Level 2) to join the Technology Services Management division based at Paragon's Client partner site in Rotherham. The role objectives of a service desk are centred around maintaining efficient IT operations ensuring that the service desk …/4pm-11pm/11pm-7am) Each shift will rotate after a few weeks at a time. Your main duties would include: Incident Management Log and manage incidents and service requests using the IT Service Management (ITSM) tool. Prioritize and categorize incidents based on their impact ...

Join Police Digital Service as a Cyber Detect Analyst. Permanent FT. Salary £45,000 per annum. About Police Digital Service The National Management Centre (NMC) is part of Police Digital Services and provides visibility and control of information risks for policing. It supports the 24x7x365 nature of police operations … edge technology and a strong set of processes. The NMC Cyber Detect Analysts will work closely with teams across the NMC, typically with the Incident Response Teams to ensure security issues are addressed quickly upon discovery. NMC Cyber Detect Analyst duties involve but are not limited to: Initial Triage ...

Join us as a Site Reliability Engineer In this role, you’ll support improvements to availability, performance, efficiency, change management, monitoring, security, incident response, and capacity planning for our products and services You’ll enjoy significant stakeholder interaction, working in collaboration with engineers to ensure a principled approach … ensure services are observable, scalable, and resilient. You’ll also participate in the 24/7 support and on-call rotation, gaining experience in incident response and platform operations. In this role, we’ll expect you to be involved as well in the operation of AWS-based Kubernetes platforms ...

Governance & Resilience team within a broader IT Operations function, working alongside Service Delivery, Platforms & Infrastructure, and Information Security teams. Reporting to the IT Service Management Senior Manager, you will play a key role in operating, improving and embedding ITIL 4-aligned governance and service management practices. You will … lead governance workstreams across Change Enablement, Release Management and service resilience, ensuring strong control frameworks, audit readiness and operational stability. Working in an agile environment, you will take ownership of outcomes, using data, insights and stakeholder collaboration to drive continuous improvement and embed effective governance controls into both delivery ...

Support Analysts to support the EMEA IT Director to support their Desktop infrastructure across EMEA. You will be responsible for 1st and 2nd Line Incident management using Freshdesk call logging software and providing problem management and all IT Infrastructure, desktop, laptop, mobile/fixed telephony (patching, rebuilds … testing new/changed services, firmware and application upgrades and transition of new services to operational support and ideally have experience of Incident, Change and Problem management although not essential. These are new roles within an award winning client in superb offices just off the M1 where ...

design specifications to create detailed test strategies, plans, and automated test suites. Validate production and non‐production platform changes in accordance with change control, incident management, and problem‐management processes. Execute and automate functional, regression, integration, and performance tests across distributed platform components. Ensure platform validation aligns ...

validate security telemetry coverage audit policy configuration, log forwarding/collection, event quality (normalisation, time sync, enrichment). Deliver vulnerability, patch and configuration management end-to-end authenticated scanning enablement, triage, remediation, re-test and evidence of closure. Document exceptions and compensating controls where remediation is not immediately feasible. … Support resilience, backup, recovery and availability improvements from a security perspective, plus control-evidence production and infrastructure-related incident remediation. Essential experience Strong infrastructure engineering background across on-premise and/or cloud (OS, compute/virtualisation, storage, backup/recovery, enterprise networking). Implementing and maintaining secure build ...

systematic approach to diagnosing complex technical issues Strong analytical skills to interpret data, identify patterns, and draw actionable conclusions Be involved in investigating incident response activities and postmortem analyses using Dynatrace, Grafana or provide insights. Has the ability to troubleshoot and resolve data quality issues on time, ensuring data … using Cloud solutions such as Azure & AWS and containerized environments (Kubernetes, OpenShift) to implement cloud-native monitoring Have good knowledge of ITSM/incident management tools integration. Interacts with and influences colleagues and has working level contact with customers Applies methodical approach to issue definition and resolution Demonstrates ...

with service desk and third-line teams to resolve incidents, requests, and problems efficiently. You will also take ownership of end user device lifecycle management, ensuring reliable and secure technology for colleagues. Client Details Our client is a well-established organisation with a strong reputation for innovation within … resolving support tickets in line with defined KPIs Providing deskside support for end user devices, office hardware, meeting rooms, and local infrastructure Supporting major incident management and disaster recovery activity Maintaining and contributing to the knowledge management database Managing device lifecycle processes including builds, deployments, recovery ...