1 to 25 of 34 Incident Management Jobs in the North of England

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday-Thursday or Tuesday-Saturday (07:00 - 16:00) Are you ready … take on a pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence ...

love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. A background in first-line command centre, service monitoring, or incident resolution … responsible for monitoring infrastructure and applications across datacentre and cloud environments (AWS and Azure) using enterprise-grade tooling. You'll follow event management processes, triaging and categorising alerts, raising incidents, and providing initial diagnosis to minimise disruption. This role will also involve collaborating with internal teams, external suppliers ...

love you to join us. What skills, knowledge and experience will you need? Experience working in a live IT operations environment, such as problem management, change management, incident management, monitoring, or event management. A background in first-line command centre, service monitoring, or incident resolution … responsible for monitoring infrastructure and applications across datacentre and cloud environments (AWS and Azure) using enterprise-grade tooling. You'll follow event management processes, triaging and categorising alerts, raising incidents, and providing initial diagnosis to minimise disruption. This role will also involve collaborating with internal teams, external suppliers ...

equivalent professional experience). Industry Certifications: Examples include CISSP, CISM, CCNP Security, ITIL Foundation, or CompTIA Security+. Proven Experience: Minimum 5 years in infrastructure management or security roles, ideally within critical national infrastructure (CNI) or regulated sectors. Scripting & Automation: Proficient in tools like PowerShell, Python, and Ansible to drive … automation. Security Knowledge: Strong understanding of security principles, firewall management, vulnerability management, and compliance requirements. IAM Expertise: Hands-on experience with Identity and Access Management (IAM) frameworks. Patch Management: Experience in patch management, including scheduling, compliance monitoring, and vulnerability remediation. Disaster Recovery: Expertise in designing ...

resolving complex technical issues, which require engineering expertise or software development (.Net, Devops pipelines, MS SQL, Grafana), and coordinating with third-party vendors for incident management, patches, and upgrades. Key tasks include: Providing 24/7 L3 support, including on-call duties, with coverage for out-of-hours … solutions. Continuously improving technical knowledge and skills by staying updated with industry trends. Managing incidents, root causes, resolutions, and implementing improvement actions. Perform Incident management in terms of: Major/Minor Incidents Root Causes Resolutions Improvement actions/Problems management Knowledge management ...

fairly distributed throughout the team, with emphasis on making sure that staff are adequately skilled to respond and to monitor progression. Ensuring effective Incident Management is in place by monitoring against quality standards and checks. Identifying, escalating, and communicating in a timely manner high priority incidents, service requests … taking ownership if required. Observe and influence the development of customer care skills within the team, leading by example and training as required. Line management of the team including day to day performance, conduct, and absence. Maintain a good personal awareness of industry standards and future developments. Promote good ...

Title: IT Service Management Analyst Location: Hybrid - Leeds Salary: Up to £45,000 + comprehensive benefits package Why Apply? Within a business showing continuous growth, you'll play a key role in strengthening established IT service delivery services across a complex enterprise environment. It'll offer the opportunity … lead on Change Management & Major Incident Management, while also supporting governance, compliance, and continuous improvement. You'll be working to recognised frameworks such as ITIL, ISO20000, and ISO27001. It suits an IT service management professional who thrives in high-impact situations and values structure, quality ...

centre, the position is highly customer-focused and requires strong attention to client requirements. As a Data Centre Engineer, you will deliver IMACD and incident resolution services within workplace technologies and data centre operational environments. The duties range from small alterations such as patching and fault finding to performing … local Service Delivery Manager. Shift Pattern: 4 Days on, 4 Days off 12-hour shifts (7am – 7pm/7pm – 7am) Responsibilities: Change control management Incident management and resolution Management and tracking of assets Supervision and escorting of 3rd-party vendors Installation and decommissioning of network hardware ...

centre, the position is highly customer-focused and requires strong attention to client requirements. As a Data Centre Engineer, you will deliver IMACD and incident resolution services within workplace technologies and data centre operational environments. The duties range from small alterations such as patching and fault finding to performing … local Service Delivery Manager. Shift Pattern: 4 Days on, 4 Days off 12-hour shifts (7am – 7pm/7pm – 7am) Responsibilities: Change control management Incident management and resolution Management and tracking of assets Supervision and escorting of 3rd-party vendors Installation and decommissioning of network hardware ...

centre, the position is highly customer-focused and requires strong attention to client requirements. As a Data Centre Engineer, you will deliver IMACD and incident resolution services within workplace technologies and data centre operational environments. The duties range from small alterations such as patching and fault finding to performing … local Service Delivery Manager. Shift Pattern: 4 Days on, 4 Days off 12-hour shifts (7am – 7pm/7pm – 7am) Responsibilities: Change control management Incident management and resolution Management and tracking of assets Supervision and escorting of 3rd-party vendors Installation and decommissioning of network hardware ...

centre, the position is highly customer-focused and requires strong attention to client requirements. As a Data Centre Engineer, you will deliver IMACD and incident resolution services within workplace technologies and data centre operational environments. The duties range from small alterations such as patching and fault finding to performing … local Service Delivery Manager. Shift Pattern: 4 Days on, 4 Days off 12-hour shifts (7am – 7pm/7pm – 7am) Responsibilities: Change control management Incident management and resolution Management and tracking of assets Supervision and escorting of 3rd-party vendors Installation and decommissioning of network hardware ...

centre, the position is highly customer-focused and requires strong attention to client requirements. As a Data Centre Engineer, you will deliver IMACD and incident resolution services within workplace technologies and data centre operational environments. The duties range from small alterations such as patching and fault finding to performing … local Service Delivery Manager. Shift Pattern: 4 Days on, 4 Days off 12-hour shifts (7am – 7pm/7pm – 7am) Responsibilities: Change control management Incident management and resolution Management and tracking of assets Supervision and escorting of 3rd-party vendors Installation and decommissioning of network hardware ...

centre, the position is highly customer-focused and requires strong attention to client requirements. As a Data Centre Engineer, you will deliver IMACD and incident resolution services within workplace technologies and data centre operational environments. The duties range from small alterations such as patching and fault finding to performing … local Service Delivery Manager. Shift Pattern: 4 Days on, 4 Days off 12-hour shifts (7am – 7pm/7pm – 7am) Responsibilities: Change control management Incident management and resolution Management and tracking of assets Supervision and escorting of 3rd-party vendors Installation and decommissioning of network hardware ...

automations to improve processes Designing and building mobile solutions to enable our employees to work effectively in geographically diverse locations Being responsible for global incident management, problem management and change management processes for employee experience technology Training Upon completion, there are a number of careers which ...

months Company Introduction The IT Security Officer (ITSO) plays a dual role in governance and service management. This position ensures security compliance and risk management across the OpenShift migration program, while also overseeing critical IT services. Responsibilities include implementing security controls, managing infrastructure standards, and driving service strategy … scalability, reliability, and compliance. Job Responsibilities/Objectives Security Governance and Compliance: Enforce security standards, review designs, and validate encryption and identity management. Risk Management: Identify, assess, and mitigate security risks throughout migration activities. Service Ownership and Strategy: Take ownership of critical services, define strategic vision for improvement ...

hours a week (Monday-Friday) Location: Piccadilly, Manchester, (M1) Salary: Starting at £70,906 per annum Job Purpose The role will lead the Operational Management and optimisation of all customer-facing payment systems used across digital and physical transport ticketing environments. This includes contactless EMV payments, mobile ticketing apps … payment experiences for millions of passengers, with high system availability and responsive issue resolution. The individual will lead operational practices, monitor system health, coordinate incident response, and serve as a key liaison between Ticketing Leadership, technology teams including internal and external suppliers and customer experience stakeholders. Key Responsibilities System ...

Implement and manage comprehensive monitoring, logging, and alerting systems (e.g., Prometheus, Grafana, ELK Stack) to provide deep insights into system behavior and ensure rapid incident detection. Lead Incident Management: Participate in our on-call rotation, acting as a key player in incident response and resolution. ...

Engineers. IT Support/Cloud Support/Infrastructure Support must have strong documentation skills, able to adhere to processes and procedures as well as incident management/escalations from the Service Desk,... we are here waiting to invest in your career if you are dedicated and have ...

enterprise-level environment, supporting users while developing the skills required to progress into more advanced technical roles. You will be involved in: Service Desk incident management and escalation Working closely with 3rd Line Cloud Technical Support Engineers Following and contributing to structured processes and procedures Producing clear, accurate ...

great place to work! Responsibilities Build, maintain, and secure Azure infrastructure to ensure availability, resilience, and performance. Lead on cloud security architecture, including identity management, access controls, and threat mitigation. Act as a senior escalation point for complex infrastructure and security incidents. Deliver cloud migration, optimisation, and security enhancement … initiatives. Administer endpoint management solutions using Microsoft Intune and Group Policy. Implement monitoring, logging, and alerting through Azure Monitor and security tooling. Maintain patching, backup, and disaster recovery processes. Requirements Extensive experience in infrastructure and security engineering roles within enterprise environments. Strong hands-on knowledge of Microsoft Azure, including ...

customer cloud deployments or hybrid rollouts. Attend and contribute to customer-facing meetings such as support reviews, project roadmaps, monthly service reviews, and weekly incident management sessions. Who you are: You are a proactive and skilled Cloud Engineer with a passion for managing cloud and hybrid infrastructure solutions. ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

Technology Mastery: Deepen your knowledge across a massive range of vendor technologies, including the latest in SD-WAN, VoIP, and Data Centre environments. Supplier & Incident Management: Own the end-to-end resolution process, liaising with internal engineering teams and external suppliers to manage faults within contractual SLAs. Customer ...

needs of different customers and prioritised based on severity. Maintains an extremely positive attitude and demonstrates a high attention to detail. Problem/Incident management, and the ability to get to the root cause of issues. Immediately flag major incidents and escalate accordingly. Ability to logically troubleshoot issues ...

market. This is a hands-on, high-impact role where you'll lead the UK Platform Team, actively work on platform reliability, observability, and incident resolution, and help embed DevOps practices across the organisation. This role offers a rare opportunity to shape a platform from the ground up, setting … technical and operational culture of the business while collaborating with global engineering, security, and service teams. If you thrive in hands-on platform operations, incident leadership, and team coaching, this is your chance to work on a modern cloud-native platform and deliver a high-visibility, mission-critical service. ...