26 to 50 of 80 Incident Management Jobs in the North of England

service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance … analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing ...

successful database restoration and disaster recovery preparedness. Conduct backup validation, recovery testing, and regular disaster recovery exercises. Manage database patching, upgrades, migrations, and lifecycle management activities with minimal business disruption. Implement and maintain database security standards, user access controls, and compliance requirements. Collaborate with infrastructure, application, and support teams … seamless database operations and issue resolution. Create and maintain technical documentation, operational procedures, and best practice guidelines. Provide on-call support and participate in incident management and root cause analysis activities when required. Mandatory Skills & Experience Strong hands-on experience as an Oracle Database Administrator in enterprise environments. ...

future direction. Responsibilities Technical Leadership (Hands-on) Act as the senior technical escalation point for network issues. Lead from the front in troubleshooting, incident resolution, and root cause analysis. Contribute directly to configuration, implementation, and support across all network platforms. Maintain and evolve technical standards, ensuring consistency and reliability. … decisions and future improvements, based on operational experience. Team Leadership Lead and support a small team of network engineers. Allocate workload across BAU, and incident support. Provide day-to-day technical guidance and mentoring. Ensure strong team performance and accountability. Operational Delivery Support and maintain LAN, WAN, WiFi ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

operations across the business, ensuring the stable, secure, and effective delivery of infrastructure, end-user support, business systems, supplier management, and continuous IT service improvement. The role is responsible for translating business and technology strategy into operational delivery, managing both internal and third-party resources, and ensuring that … service performance, issue escalation, delivery coordination, and accountability against agreed outcomes. Oversee infrastructure and hardware operations, including network services, servers, storage, workstation and device management, and core office technology. Ensure the effective administration and support of software and business applications, including Microsoft 365, ERP, and other business-critical platforms. ...

matters, helping to promote a strong culture of awareness and compliance across both the Technology function and the wider organisation. Working closely with Technology management teams, business units and internal and external stakeholders, the role supports the achievement of organisational objectives and ensures that Technology governance, risk and compliance … skills, knowledge and capabilities required to deliver effective governance, risk and compliance activities. Champion the value of governance, risk and compliance at management level, driving cultural change and embedding best-practice GRC principles across the organisation. Support the management and continual improvement of the Technology GRC and Risk ...

manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. … have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. What success looks like You'll be successful in this role by: Resolving support requests quickly and effectively. ...

complex Business Intelligence and data platform issues. Collaborate with architects, product owners, development teams, and business stakeholders to deliver value-driven solutions. Lead incident management activities, ensuring effective communication, prioritisation, and resolution. Drive adherence to data governance, regulatory requirements, and enterprise standards. Champion Agile delivery, DevOps practices, automation … leadership of distributed teams. Advanced experience with Microsoft SQL Server-based Business Intelligence and Data Warehouse platforms. Strong understanding of data modelling, information lifecycle management, master data management, and business requirements gathering. Experience working within Agile delivery environments and leading technology transformation initiatives. Technical Skills Advanced expertise ...

manage user accounts and permissions. Support Microsoft technologies including Azure, Intune and Defender for Endpoint. Assist with patching, updates and routine system maintenance. Incident Management Diagnose and resolve first and second-line technical issues. Escalate complex incidents where appropriate. Follow ITIL-style processes to ensure consistent service delivery. … have Experience supporting IT projects or device deployments. Knowledge of Active Directory and Entra ID. Experience working within an IT Service Management environment. An interest in cloud infrastructure and Microsoft technologies. Working arrangements Based in York Flexible working hours to support collaboration. Agile, supportive working environment. Opportunity to join ...

understanding of how security supports the business. The purpose of this role is to build a working knowledge of security operations, protective monitoring, and incident handling by working closely with, and learning from, the wider InfoSec team. Reporting to the Associate Director - Cyber Security, with day-to-day guidance … security operations to help ensure risks are identified and resolved in a timely manner. You will support security investigations and incident response - learning how we respond to events involving malware, data loss, phishing, or network intrusion - and begin to apply the principles of layered security, risk, and information governance. ...

TransUnion's Job Applicant Privacy Notice Team Overview The Global Business Platforms team is responsible for the operational stability, release management, governance, and ongoing optimisation of key business platforms deployed across the UK region. The team partners closely with global and regional stakeholders to ensure secure, compliant, and reliable … Business Platforms deployed in the UK region, ensuring updates are validated, documented, and aligned with stakeholder requirements. Providing technical leadership for platform operations, monitoring, incident management, and escalation processes to ensure compliance with SLAs, SLOs, RTOs, and service commitments. Acting as the technical lead for critical and high ...

operations teams. Support on‐call for the EKS platform. Own the operational health and evolution of containerised workloads running on EKS, including Helm chart management and Kustomize‐based environment configuration. Drive GitOps practices using Flux, maintaining, improving, and troubleshooting the reconciliation pipeline across environments. Manage and optimise core managed … services: EKS, MSK, and RDS, including scaling, patching, cost governance, and incident response. Maintain and extend infrastructure‐as‐code using Terraform, ensuring consistency, modularity, and alignment with AWS best practices. Support and improve GitHub Actions CI/CD workflows, including build, test, and deployment pipelines for containerised applications. Collaborate ...

service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps in adoption and user … Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment - Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication - Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams ...

occasional weekend work involved. What youll be responsible for Logging calls, providing swift and accurate support, and resolving issues in line with our incident management standards. Tackling hardware, software, email, password resets, mobile devices, and IT equipment issues with empathy and determination. Resolving incidents/problems quickly … administration Knowledge of operating systems, Google Workspace/Chrome OS, Windows 11, macOS and Android. Experience with basic networking and monitoring tools, mobile device management, and can resolve common print solution issues Experience with ITSM platforms, Jira Service Management, or other recognised tools A customer service mindset. Someone ...

Role: Identity and Access Management Lead Day Rate: Negotiable based on experience Initial Contract Duration: 6 Months Location: Leeds (Hybrid - you will need to be able to get to the Leeds office but there is a large degree of flexibility on frequency of days in the office) Fruition … currently recruiting for an experienced Identity and Access Management Lead for an initial 6 month contract. This role requires an experienced IAM professional who can own the IAM processes and be hands-on on two crucial IAM related projects. Key Responsibilities Ensure that user access (both privileged ...

career in a modern enterprise environment, gaining exposure to cloud, virtualisation, monitoring, and critical infrastructure operations. You'll play a key role in monitoring, incident management, backup validation, patching support, and infrastructure administration across both Azure and on-premise platforms. The Role Monitor and manage infrastructure alerts across … Microsoft Azure environments Understanding of backup technologies and operational support processes Strong communication, problem-solving, and customer service skills Knowledge of ITIL-based service management practices Why Join? A genuine career progression opportunity into senior infrastructure and cloud engineering roles Exposure to enterprise-scale Azure, VMware, backup, and monitoring ...

summary To answer incoming calls in a professional, courteous and timely manner Tolog all reported incidents or requests using the in-house call management software, ensuring best practice information gathering is completed and the record updated. To attempt first time fix on any reported incidents, ensuring that details … attempted fixes and their results, are recorded in the Digital Service Desk Management System. To provide advice and support to Customers in regards to Trust systems and devices via face to face, telephone and electronic communication. To escalate and allocate support records to the relevant support teams with ...

part in enabling the responsible use of personal data while ensuring robust control of privacy risks. Operating at the intersection of business strategy, risk management, and regulatory compliance, the role requires strong risk triage capability, the ability to challenge and influence stakeholders, and a clear focus on accountability … requirements with commercial and operational needs. Act as a trusted advisor to senior stakeholders, clearly articulating risk exposure, trade-offs, and viable solutions. Stakeholder Management & Challenge Confidently challenge business stakeholders where risk exposure is not adequately controlled, demonstrating strong pushback and negotiation skills. Influence decision-making at senior levels ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Continuous Deployment (CD) Infrastructure as Code (IaC) Containerisation with Docker Container Orchestration Cloud Computing Fundamentals Cloud Platforms (AWS, Microsoft Azure and Google Cloud) Configuration Management Monitoring and Logging Security Best Practices (DevSecOps) Networking Fundamentals Automation and Scripting Incident Management and Reliability Engineering Practical Experience You will work ...

Ensure the reliability, availability, and scalability of the systems, platforms, and technology through the application of software engineering techniques, automation, and best practices in incident response. Accountabilities Build Engineering: Development, delivery, and maintenance of high-quality infrastructure solutions to fulfil business requirements ensuring measurable reliability, performance, availability, and ease … use. Including the identification of the appropriate technologies and solutions to meet business, optimisation, and resourcing requirements. Incident Management: Monitoring of IT infrastructure and system performance to measure, identify, address, and resolve any potential issues, vulnerabilities, or outages. Use of data to drive down mean time to resolution. ...