201 to 225 of 442 Knowledge Management Jobs in the UK

Service Desk performance, queue health, customer satisfaction and operational KPIs. Lead, coach and develop a high-performing technical support team. Maintain Service Desk procedures, knowledge articles and operational documentation. Drive improvements across self-service, automation, knowledge management and user experience. Support the effective operation of the ITSM … governance, compliance and security requirements. What We're Looking For Proven experience leading a Service Desk, Technical Support or IT Operations team. Strong people management experience, including performance management, coaching and workload allocation. Strong understanding of Incident, Request, Problem and Major Incident Management. Experience working with ITSM platforms ...

Manager to take ownership of the day-to-day delivery of IT services within a large, operationally critical environment. This is primarily a service management and operational leadership role , rather than a major transformation position. You will inherit an established service and be responsible for ensuring it continues … Service Delivery , covering Service Desk, second-line support, application support and wider operational services. Lead and develop technical support teams, including performance management, appraisals, staff development and recruitment . Manage and continually improve core ITIL processes , including Incident, Problem, Change, Request and Service Management. Monitor service performance against agreed ...

application-related incidents. Provide technical guidance and mentoring to junior team members. Participate in regular operational reviews and team collaboration sessions. Service Improvement & Change Management Identify recurring issues and implement proactive solutions. Support continuous improvement initiatives across support services. Contribute to change management processes and service enhancements. Participate … post-incident reviews. Project & Operational Collaboration Work closely with project delivery teams to ensure technical alignment. Support project handovers into operational support. Share knowledge and best practice across technical teams. Contribute to both client-facing and internal technical initiatives. Documentation & Knowledge Management Maintain high-quality technical documentation ...

industry partners, analysts and media contacts, ensuring technical accuracy while tailoring the message to the audience. Job Requirements Technical Understanding and Expertise OS architecture knowledge foundation (Windows, Linux...) Some experience with reverse engineering tools Experience with attack and killchain analysis standard frameworks Strong understanding of endpoint security technologies, proven … Ability to find details on attacks and vulnerabilities and gather information from public sources. Experience analysing qualitative and quantitative cyber threat data is desirable. Knowledge of scripting languages such as Python. Analysis, Documentation and Knowledge Management Skills Strong ability to synthesise complex information into structured documentation aimed ...

industry partners, analysts and media contacts, ensuring technical accuracy while tailoring the message to the audience. Job Requirements Technical Understanding and Expertise OS architecture knowledge foundation (Windows, Linux...) Some experience with reverse engineering tools Experience with attack and killchain analysis standard frameworks Strong understanding of endpoint security technologies, proven … Ability to find details on attacks and vulnerabilities and gather information from public sources. Experience analysing qualitative and quantitative cyber threat data is desirable. Knowledge of scripting languages such as Python. Analysis, Documentation and Knowledge Management Skills Strong ability to synthesise complex information into structured documentation aimed ...

business objectives and measurable outcomes. Data Strategy, Governance & Semantic Technologies: Help clients establish trusted and connected R&D data foundations through governance, master data management, interoperability, metadata management, and modern data architectures. Lead the application of semantic technologies, ontologies, RDF-based knowledge graphs, and common data models … create a shared understanding of scientific, research, preclinical, and clinical information across systems. Enable advanced analytics, scientific knowledge management, intelligent automation, and AI-powered decision support while ensuring compliance, data integrity, traceability, and governance across the R&D landscape. AI & Intelligent R&D: Identify and shape high-value ...

Officer, you will be a member of the UK Risk Leadership Team and play a key role in shaping the future direction of risk management across Zurich UK. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element … doing? Provide independent oversight, challenge and insight across the UK P&C business, ensuring alignment with risk appetite, regulatory requirements and the Risk Management Framework. Lead strategic risk engagement with P&C leadership teams, supporting decision-making on business performance, growth opportunities, material projects, outsourcing arrangements and emerging risks. ...

Officer, you will be a member of the UK Risk Leadership Team and play a key role in shaping the future direction of risk management across Zurich UK. Many of our employees work flexibly in a variety of different ways, including part-time, flexible hours, job share, an element … doing? Provide independent oversight, challenge and insight across the UK P&C business, ensuring alignment with risk appetite, regulatory requirements and the Risk Management Framework. Lead strategic risk engagement with P&C leadership teams, supporting decision-making on business performance, growth opportunities, material projects, outsourcing arrangements and emerging risks. ...

delivery, manage escalations, coordinate team workloads, and provide project support to ensure the successful delivery of ongoing IT initiatives. This role covers the implementation, management, maintenance, improvement and ownership for most of our systems including onsite servers, clients, and cloud resources. To set and maintain high standards for incident … request management, ensuring routine reviews with the team and adherence to process. Drive operational efficiency through process optimisation, automation, and the implementation of robust documentation and knowledge management practices. Collaborate with the wider IT Operations team to support infrastructure initiatives, project delivery, and effective escalation management. Monitor ...

application-related incidents. Provide technical guidance and mentoring to junior team members. Participate in regular operational reviews and team collaboration sessions. Service Improvement & Change Management Identify recurring issues and implement proactive solutions. Support continuous improvement initiatives across support services. Contribute to change management processes and service enhancements. Participate … post-incident reviews. Project & Operational Collaboration Work closely with project delivery teams to ensure technical alignment. Support project handovers into operational support. Share knowledge and best practice across technical teams. Contribute to both client-facing and internal technical initiatives. Documentation & Knowledge Management Maintain high-quality technical documentation ...

high levels of availability, reliability, performance, and resilience. Define and deliver technical roadmaps aligned with business priorities and operational objectives. Drive capacity planning, risk management, and proactive service improvement initiatives. Ensure compliance with service management standards, SLAs, KPIs, and operational governance frameworks. Lead major incident response, technical recovery … analysis implementation. Improve operational performance through reduction of incident volumes and enhanced recovery times. Govern production readiness reviews, release planning, deployment activities, and change management controls. Drive automation across deployment, monitoring, and operational processes using DevOps and SRE practices. Support the adoption of CI/CD capabilities using Jenkins ...

high levels of availability, reliability, performance, and resilience. Define and deliver technical roadmaps aligned with business priorities and operational objectives. Drive capacity planning, risk management, and proactive service improvement initiatives. Ensure compliance with service management standards, SLAs, KPIs, and operational governance frameworks. Lead major incident response, technical recovery … analysis implementation. Improve operational performance through reduction of incident volumes and enhanced recovery times. Govern production readiness reviews, release planning, deployment activities, and change management controls. Drive automation across deployment, monitoring, and operational processes using DevOps and SRE practices. Support the adoption of CI/CD capabilities using Jenkins ...

Belfast, Birmingham, Edinburgh, London, Manchester, Newcastle upon Tyne, United Kingdom The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

continuous improvement through accurate and traceable production information. Secondary responsibilities: Support Production Engineering activities through documentation development, NPI and manufacturing readiness activities, process standardisation, knowledge management and training. Drive continuous improvement in documentation quality, accessibility and efficiency, support digitalisation and automation initiatives, and contribute to the ongoing development … tooling management, governance and lifecycle control processes. About our company At SEA, we develop and deliver advanced solutions to make our world safer, cleaner and more efficient. We provide state-of-the-art applications for naval ship and fleet protection, and undersea surveillance systems. In-service across the globe ...

best customer and employee experiences on the planet. We do this through leveraging deep expertise across sales, service, marketing and operations transformation. With extensive knowledge of Salesforce's industry‐leading capabilities, we help clients modernise how they engage customers, empower employees, and drive operational excellence. You will join … Salesforce Service Cloud transformation programmes and customer service modernisation initiatives. Deep understanding of customer service operations, including: Contact centre and call centre operations, Case management, Omnichannel service, Workforce productivity, Knowledge management, Digital self‐service, Customer support operating models, Service metrics and performance management. Proven ability to engage ...

right cultural fit having what it takes to drive our business forward. We also look for people who are keen to develop new knowledge and skills, because our growth is ultimately dependent on yours. You will play an important role in driving change within our business, joining a department … centre automation and self-service solutions. Integration Development Develop integrations between Amazon Connect and enterprise systems including: CRM platforms (Salesforce, Microsoft Dynamics, ServiceNow) Workforce Management solutions Knowledge Management platforms Payment gateways Third-party telephony services AI and conversational platforms Implement CTI and screen-pop functionality where required. ...

delivery, manage escalations, coordinate team workloads, and provide project support to ensure the successful delivery of ongoing IT initiatives. This role covers the implementation, management, maintenance, improvement and ownership for most of our systems including onsite servers, clients, and cloud resources. The Key Objectives For This Role … maintain high standards for incident and request management, ensuring routine reviews with the team and adherence to process. Drive operational efficiency through process optimisation, automation, and the implementation of robust documentation and knowledge management practices. Collaborate with the wider IT Operations team to support infrastructure initiatives, project ...

eyes support for network and server hardware under senior guidance Administer Active Directory tasks including user creation, permissions, group allocation and device/OU management Support Microsoft O365, SharePoint and mailbox provisioning, diagnostics and troubleshooting Manage devices via MDM technologies including Intune and Entra ID Accurately log and categorise … with experience of M365 Solid experience building, upgrading and repairing desktop hardware and software Experience of Active Directory, Intune, Entra ID and mobile device management Familiarity with common ticketing, CMDB and knowledge management tools Working knowledge of basic networking and troubleshooting methods Applied understanding of security ...

hardware, and software for schools), and TTS (educational resources). Within theassessment marketwe are experts inproviding solutions foronline exam testing and marking and the management and analysis of educational data. We work with government ministries, exam boards and professional awarding bodies for high stakes assessment such as GCSEs, ALevels … intuitive,secure,and reliable e-marking solutions. Visit our website to find out more : www.rm.com/assessment The Technical Author sits within the Product Knowledge & Enablement function of RM Assessment. This role ensures that technical documentation directly supports customer enablement, internal capability uplift, and product adoption. ...

invest in you!. Job DescriptionThe Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people it affects, working closely with … senior change leads, programme teams and business stakeholders. Our Change Managers are "T-shaped" by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme, delivering structured change activity ...

Invest in us andwe’llinvest in you!. Job Description The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

Invest in us andwe’llinvest in you!. Job Description The Change Manager works within multidisciplinary delivery teams to plan and execute structured change management activity across large-scale transformation programmes. You'll help embed new ways of working and ensure change lands effectively and sustainably for the people … affects, working closely with senior change leads, programme teams and business stakeholders. Our Change Managers are “T-shaped” by design: with expertise in Change Management, and with evolving breadth across Organisational Design and AI. As a Change Manager, you'll typically be embedded within a large-scale transformation programme ...

Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop … validate SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements: Have at least 8-10 years of experience ...

Knowledge & Innovation Lawyer (UK Corporate Transactions) page is loaded## Knowledge & Innovation Lawyer (UK Corporate Transactions)locations: London, UKtime type: Full timeposted on: Posted Todayjob requisition id: R03918**Join Goodwin’s Global Operations Team, and make a real impact on a global scale.** At Goodwin, we work with some … surrounded by forward-thinking peers.***As the** ****K**nowledge & Innovation Lawyer*** focused on UK corporate transactions, you will be a member Goodwin's global Knowledge & Innovation (K&I) department and serve as a resident knowledge expert on general corporate and M&A legal issues in relation to corporate ...

help shape how information is organised, governed and used across a major AI-enabled transformation programme. This role sits at the intersection of knowledge management, business analysis and AI adoption. You'll work with stakeholders across the business to improve the quality, discoverability and effectiveness of enterprise data … while helping assess and optimise AI-driven user experiences. What You Will Be Doing Reviewing and onboarding information sources that support AI, search and knowledge-driven services. Developing taxonomy, classification and information architecture frameworks that make business knowledge easier to find and use. Working with stakeholders to understand ...