76 to 100 of 437 Knowledge Management Jobs in the UK

control improvement. The function supports both global initiatives and regional regulatory requirements, including Digital Operational Resilience Act (DORA), operational resilience frameworks, and technology risk management programs.Position OverviewThe Technology Controls Office (TCO) Specialist supports the governance, oversight, and execution of technology risk, resilience, compliance, and control activities across TD Securities … Europe Specialist is required to work closely with both the local and international technology, business, and governance teams by providing guidance on technology risk management, resilience, governance, regulatory requirements, and control effectiveness.to minimise the risk exposure of TD Securities and TD Bank Group (TDBG)within Europe and globally.The role ...

Operations Support The Analyst role will support and drive process analysis and transformation across elements of the Order-to-Cash lifecycle, including sales-order management, stock fulfilment, inbound controls, customer & supplier management, product catalogue management, credit management, collections and dispute controls, process reporting, billing and invoicing. … Apply a strong working knowledge of Microsoft Dynamics 365 Finance & Operations, including core finance and operations modules, system navigation, standard functionality, and data structures such as working tables and data management projects. Support the Global O2C team in the use of Microsoft Dynamics 365 F&O, including issue ...

global Customer Support organisation, creating a high-performance culture focused on accountability, customer outcomes and continuous improvement. Establish/maintain rigorous operational performance management disciplines, including ownership of service levels, backlog health, resolution performance, escalation management, workforce productivity and continuous service improvement. Lead regular operational reviews with clear … customer challenges. Transform customer insight, feedback and operational data into actions that improve products, services and customer experiences. Champion the adoption of AI, automation, knowledge management and self-service capabilities that enhance both customer outcomes and team productivity. Develop future-ready leadership capability, succession plans and career pathways ...

Haleon plc. in Greater London invites a Knowledge Management Specialist to shape and maintain knowledge resources for consumer relations agents and consumer communications. You will embed Haleon’s tone of voice and quality standards across materials and support change management with global teams. You will also … engage with digital innovation projects, including AI-powered knowledge solutions, self-service content, and governance of content for optimal searchability and user experience. #J-18808-Ljbffr ...

development goals. Actively contributing to the practice within TPXimpact, and to implement the DT Design and practice strategy through internal impact time, skills development, knowledge management and sharing. Foster a culture of collaboration and continuous improvement on teams and across the practice and Design. Support business development activities …/or analysts in your practice area. Continuously stay up-to-date with emerging technologies and trends, and impact measurement frameworks, sharing this knowledge with others. About You Professional knowledge and experience Experience leveraging established economic analysis and mixed-method techniques to define the full range of costs ...

Michael Page Legal is seeking an experienced lawyer for a senior Knowledge & Innovation role in a leading international law firm. The position combines knowledge management, legal technology, training and thought leadership, with significant influence over how legal services are delivered across the business. As a Senior Knowledge Lawyer, you will develop and deliver the firm's knowledge management strategy, work with senior leadership, drive innovation, create knowledge resources, and lead #J-18808-Ljbffr ...

IR35, 6 Month Contract, London (Hybrid) Well-established, fast-growing real estate client is looking for a Freshservice Consultant to take their Enterprise Service Management platform to the next level. The platform supports Technology, Facilities, Finance, HR and Operations, so you'll be shaping how the whole business gets … service catalogues and permissions Building automations that cut out manual effort Supporting integrations with Salesforce, Microsoft Teams and Azure AD Creating dashboards and service management reporting Driving self-service, knowledge management and Freddy AI Working with stakeholders to deliver a roadmap of improvements What you'll need ...

forefront of AI, innovation and legal technology. An elite international law firm is seeking a Legal Technology & AI Attorney to join its Knowledge Management & AI function, supporting a leading International Disputes practice. This position sits at the intersection of legal expertise, technology and innovation and is ideal … passionate about the future of legal services and how AI can transform the way lawyers work. The Opportunity Working closely with lawyers, knowledge professionals and technology teams, you will help shape and drive the adoption of AI and emerging technologies across the International Disputes group. This is a highly ...

organisation, ensuring processes are consistently applied, documented, and improved in line with the Global support team. Maintain and mature Incident, Problem, Change, and Asset Management processes in line with PJT’s ITIL‐aligned framework and audit controls. Maintain oversight of the Production Change process focusing on international environments … impactful changes. Administer and continuously improve ServiceNow workflows to support international operations, including automation, routing rules, and reporting configuration. Maintain oversight of asset management across international offices, ensuring configuration items and inventory records are accurate, complete, and reflect current state. Monitor and report on Problem Management activity, ensuring ...

Service request tickets resolution, within agreed SLAs Support the team through any appropriate means to meet Service Level Targets. This includes provision of management information, knowledge sharing, communication, escalation and coordination of cross-team meetings to resolve issues. Manage and coordinate system upgrades and releases with business … stakeholders Ensure that a knowledge base of past issues encountered is maintained and used (Service Now Knowledge Management) Feed into Major Incident Management and Problem Management processes as required Execute routine system jobs and processes to support the BAU operation of IT systems Work closely ...

external stakeholders. Identify ways to improve and contribute beyond day‐to‐day delivery. This could be by participating in COP or supporting recruitment. Skills, knowledge and expertise Don’t worry — we don’t expect you to tick all of these when you join, we will work together to define … client conversations and clearly articulate remediation plans in a way that is reassuring. Solution focussed and outcome driven. Service operations Implement incident and problem management processes using best practice such as ITIL or Agile Service Management. Coordinate and manage the resolution of major incidents and subsequent root cause analyses. ...

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more click ...

Head of Knowledge Management £65,000 to £85,000 basic salary per annum plus an excellent benefits package including bonus, pension, 25 days holiday (can buy up to 10 additional days), two wellness days, healthcare, life insurance, income protection, hybrid working (two days on site), and more click ...

500+ employees and ~30,000 customers worldwide, including 60% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues and destinations to help them grow their group/MICE … hire onboarding and offboarding, manage office hardware inventory, and assist with asset audits and reporting. Apply ITSM best practices across incident, request, problem, change, knowledge, and asset management; identify recurring issues, contribute to root‐cause analysis, and implement or recommend lasting corrective actions. Support incident response and outage ...

Xeinadin. The role ensures a consistent, reliable and customer-focused service experience for colleagues across the UK and Ireland.The post holder will lead service management, supplier performance, service reporting, major incident management and service improvement. They will establish and maintain a single service standard across the business while … improvements in first-time fix rates, customer satisfaction and service responsiveness.• Champion an excellent end-user experience across all technology services.• Develop self-service, knowledge management and automation capabilities.• Ensure service transition from projects follows formal governanceITIL Service Management• Own Incident, Problem, Change, Request and Major Incident ...

subject to nationality requirements where these are necessary to meet UK Government or contractual security obligations. You will lead and manage the IT Service Management (ITSM) Service Desk operation, ensuring the delivery of high-quality IT support services aligned with ITIL best practices. Drive exceptional customer experience while maintaining … single point of accountability for Service Desk performance, representing the function to senior leadership and client stakeholders. Key Responsibilities Service Delivery & SLA Management Own end-to-end Service Desk operations, ensuring all agreed Service Level Agreements (SLAs) and Key Performance Indicators (KPIs) are consistently met or exceeded. Monitor ...

playbooks, and value realisation plans. Lead AI adoption programmes across large user groups, business functions, and multi-country environments. Support responsible AI governance, risk management, compliance, bias review, GDPR alignment, and AI approval processes. Oversee delivery of GenAI, agentic AI, Copilot, enterprise search, intelligent automation, and AI assistant … value measurement. Experience delivering AI programmes in enterprise, consulting, financial services, legal, banking, or highly regulated environments. Strong programme leadership across funding gates, stakeholder management, delivery governance, risk, and change. Excellent communication skills and the ability to operate confidently in client-facing environments. Desirable Skills Experience with Microsoft Copilot ...

support strategic decision‐making. Capture and document business processes, ownership models, standards, and operating procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product … quality following implementation, taking action where ownership, adoption, or data integrity begins to drift. Champion practical applications of AI to improve productivity, decision‐making, knowledge management, and operational efficiency, helping teams move beyond experimentation to measurable business outcomes. Improve data quality by establishing trusted sources of truth, reducing ...

period of maternity leave expected to commence in January 2027. Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

last with 15 - 16 Months with the hand over period Key Responsibilities Service Delivery Alignment: Help the wider team establish and maintain service management processes, including incident management, problem management, and change management. Define service delivery frameworks, processes, and methodologies to ensure consistent and efficient service delivery … multiple regions; and Collaborate with stakeholders to understand business needs and customer variations, and tailor service delivery approaches accordingly. Ensure compliance with IT service management frameworks, such as ITIL, and drive continuous service improvement initiatives. Service Reporting and Communication: Define and monitor SLAs to ensure consistent service quality ...

care about the impact our work has on our customers and their customers alike. We are ‘problem solvers’ who call on our collective experience, knowledge and skills to support customers to access benefits early. We are reimagining how consulting services are delivered, taking a human-centred approach … technology will and will not add value, and build trusted relationships with customer, operational, technical and senior stakeholders. The role will support the Portfolio Management Office while also contributing to the wider operating model across reporting, governance, planning, approvals, onboarding, knowledge management and cross-functional delivery. ...

support strategic decision-making. Capture and document business processes, ownership models, standards, and operating procedures using AI and other modern productivity tools, ensuring critical knowledge is retained within the business. Identify opportunities to improve business performance through automation, workflow optimization, and system enhancements, working closely with Technology, Product … quality following implementation, taking action where ownership, adoption, or data integrity begins to drift. Champion practical applications of AI to improve productivity, decision-making, knowledge management, and operational efficiency, helping teams move beyond experimentation to measurable business outcomes. Improve data quality by establishing trusted sources of truth, reducing ...

/Division The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors … maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge ...

Fortune 500 clients and government agencies trust eGain AI knowledge solution to improve customer experience and reduce cost of service. Top rated by Gartner, eGain AI Knowledge Hub orchestrates AI and experts to deliver trusted answers to customers, agents, and field staff. We dream big and sweat details. … take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time. Ride the AI Knowledge RevolutionThe enterprise world just woke up: trusted knowledge isn't a nice-to-have—it's the fuel AI runs on. At eGain ...

experienced IT Service Manager - User Experience & Software Assets to join their Technology team. This is an excellent opportunity for an experienced IT Service Management or Software Asset Management professional to take ownership of the organisation's software, licensing and related services, ensuring they remain secure, compliant, cost-effective … agreements and vendor relationships, while identifying opportunities to rationalise software, reduce costs, improve compliance and minimise security risks. Although there are no direct line-management responsibilities, you will use your leadership, coaching and influencing skills to support colleagues and external partners and drive continuous improvement. Key Responsibilities Manage software ...