76 to 97 of 97 Knowledge Management Jobs in the UK

infrastructure resilience initiatives. Monitored infrastructure performance, security, and compliance, ensuring alignment with organisational standards and best practices. Mentored junior team members and promoted knowledge sharing across technical teams. Participated in an on-call rota, providing support for critical infrastructure and datacentre operations. Key Skills & Technologies Microsoft Azure (IaaS) Terraform … Active Directory & Azure AD SSO, MFA, RBAC, SAML, LDAP PowerShell Scripting Networking (Firewalls, Routing, Subnets, VPNs) Disaster Recovery & Business Continuity IT Infrastructure Architecture Service Management & Change Control Agile & ITIL Environments Technical Documentation & Knowledge Management Certifications (Desirable) Microsoft Azure Administrator (AZ-104) Microsoft Azure Solutions Architect ...

landscape Translate customer pain points into compelling value narratives that resonate with IT and service team personas Collaborate cross‐functionally with Product Marketing, Product Management, Sales Engineering, and Customer Success to refine positioning, surface product feedback, and ensure customer success post‐sale Develop and execute territory plans targeting high … functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI‐driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences ...

landscape Translate customer pain points into compelling value narratives that resonate with IT and service team personas Collaborate cross-functionally with Product Marketing, Product Management, Sales Engineering, and Customer Success to refine positioning, surface product feedback, and ensure customer success post-sale Develop and execute territory plans targeting high … functional partners to drive customer outcomes and revenue growth Intellectual curiosity and growth mindset—you actively seek to understand emerging trends in IT service management, employee experience, and AI-driven automation Exceptional communication skills, both written and verbal, with the ability to tailor messaging to technical and executive audiences ...

screening for criminal activity, to verifying customer identities at scale. Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here ...

Adviser, you will: Lead the implementation and adoption of legal technology solutions across the business Deliver innovation projects covering AI, document automation, workflow and knowledge management Partner with lawyers, business teams and clients to identify opportunities for technology-driven improvements Manage and develop Legal Innovation Analysts Drive user … adoption, training and change management initiatives Support client pitches, workshops and demonstrations Evaluate emerging legal technology and AI products Help shape governance, best practice and responsible AI frameworks Work closely with IT, Risk, Compliance and Knowledge teams to deliver successful solutions What we're looking ...

applications in a customer‐facing environment Strong troubleshooting, analytical, and problem‐solving skills, with the ability to assess business impact and prioritize effectively Working knowledge of cloud‐based SaaS technologies, REST APIs, SQL, and familiarity with monitoring and data visualization tools (e.g., Kibana); experience with authentication frameworks such … operational efficiency Proven ability to apply AI‐enabled capabilities to support analysis, issue resolution, and decision‐making, alongside a growing awareness of AI risk management and responsible, ethical AI use Education Bachelor’s degree in Computer Science, Information Technology, Engineering, or another relevant STEM‐related discipline Responsibilities This role ...

overcome technical, educational, and competitive obstacles to our continued growth. In this role, you will join a newly formed team bringing Asana Service Management to IT and service teams, partnering with a dedicated Account Executive to build repeatable technical plays that scale across Asana's field organization. You will … opportunities within mid‐market accounts (300–2,000 employees), from discovery through proof, demo, and close. Develop a deep understanding of IT and service management workflows—including request intake, approvals, triage, fulfillment, cross‐functional coordination, and knowledge sharing—and map those workflows to Asana Service Management. Translate customer ...

information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service … Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear ...

information from the client and escalating where appropriate and ensuring outstanding service delivery for both our internal teams and partner environments. Key Responsibilities: Incident Management: Act as the first point of contact for customers, logging, categorising, and prioritising incidents and service requests in line with ITIL best practice. Service … Level Management: Manage and resolve tickets in accordance with agreed SLAs, ensuring timely responses, clear progress updates, and accurate resolution records. Ownership & Escalation Control: Take end-to-end ownership of tickets, focusing on First Contact Resolution (FCR), and escalating to 2nd/3rd Line teams where required with clear ...

development teams, providing technical and functional support across complex system workflows. This is not a standard Service Desk role. You will build strong knowledge of application behaviour, data flows, integrations and user needs, helping to improve system stability, user experience and the overall support model. What … resolve defects. Provide direct guidance to users experiencing more complex system issues. Communicate clearly on ticket ownership, progress and expected resolution timelines. Maintain knowledge articles, support documentation, process guides and reporting records. Contribute to continuous improvement across support processes, documentation and service delivery. Technical Requirements Minimum of 2 years ...

technologies by implementing, configuring, and optimizing AI platforms across the organization. This role will identify opportunities to improve efficiency through AI, organize company knowledge for AI accessibility, develop AI-powered workflows, and ensure employees can effectively leverage AI tools in their daily work. The ideal candidate has hands … business AI tools. Evaluate emerging AI technologies and recommend solutions that align with company needs. Manage AI subscriptions, permissions, and access across teams. AI Knowledge Management Organize and structure company documentation, SOPs, policies, and operational data for effective use with AI. Develop AI knowledge bases that improve ...

technologies by implementing, configuring, and optimizing AI platforms across the organization. This role will identify opportunities to improve efficiency through AI, organize company knowledge for AI accessibility, develop AI-powered workflows, and ensure employees can effectively leverage AI tools in their daily work. The ideal candidate has hands … business AI tools. Evaluate emerging AI technologies and recommend solutions that align with company needs. Manage AI subscriptions, permissions, and access across teams. AI Knowledge Management Organize and structure company documentation, SOPs, policies, and operational data for effective use with AI. Develop AI knowledge bases that improve ...

Transformation Management Office (TMO) Coordinator/Project Coordinator 2 Year Fixed Term Contract (start asap) Salary: 26.700 - 30,300 DOE On site in Plymouth 4 days per week initially, flexibility of more remote working there after Your new company The organisation is delivering an ambitious transformation programme to modernise … efficient user experience. Your new role This is a central coordination and control role within the Transformation and Operational Excellence portfolio. As a Transformation Management Office (TMO) Coordinator, you will act as the "control tower" across programmes, ensuring full visibility, governance, and consistency across all transformation activity.You will serve ...

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This … quickly and reducing reliance on traditional support channels. Working closely with Customer Services, Marketing, Product and Technology teams, you'll support the development of knowledge bases, AI tools and customer experience initiatives that improve satisfaction and drive operational efficiency. Key Responsibilities Create and maintain help centre, FAQ and knowledge ...

Customer Experience Executive (Knowledge & AI) Hybrid 2 days in the office | c35k We're partnering with a fast-growing beauty brand to recruit a Customer Experience Executive to help shape and optimise the customer experience through knowledge management, self-service content and AI-powered support solutions. This … quickly and reducing reliance on traditional support channels. Working closely with Customer Services, Marketing, Product and Technology teams, you'll support the development of knowledge bases, AI tools and customer experience initiatives that improve satisfaction and drive operational efficiency. Key Responsibilities Create and maintain help centre, FAQ and knowledge ...

strong alignment to both firmwide and Divisional objectives, as well as identifying how success can be tracked and measured. Collaborating with colleagues in Knowledge Management and divisionally aligned roles, to ensure a coordinated, balanced pipeline of opportunities and prioritisation of resource. Participating in relevant innovation events, workshops, etc. … skills required: A solid understanding and grasp of GenAI and its applicable capabilities/potentials, with some practical experience in harnessing for value. Change management/process improvement experience Strong stakeholder engagement and management skills Experience of identifying and effectively implementing improvements into practice. A passion for innovation ...

Gilead and help create possible, together. Job Description The role will be responsible for all Global Value & Access Solutions which include supporting Global Price Management (GPM), Collaboration tools, and a Value & Access Data Lake to support advanced reporting and insights. This role will infuse forward looking, creative and innovative … from the ideation of IT solutions for business needs through to successful execution of these initiatives. Projects include supporting and enhancing a Global Price Management System, Implementing AI Solutions, Implementing Collaboration and Knowledge Management tools, Security assessments of third-party SaaS solutions, and implementation of new technologies ...

Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus … decisions. * Support the building and maintenance of a successful customer service strategy for the new product Profile Essential * Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high ...

Process Innovation * Take ownership of the company's AI implementation roadmap within customer service, identifying opportunities to deploy Claude AI for automation, triage, knowledge management, and response efficiency. * Design and implement workflows and automations that reduce manual effort, improve response times, and free the team to focus … decisions. * Support the building and maintenance of a successful customer service strategy for the new product Profile Essential * Proven experience in a customer service management or team lead role, ideally within a technical, B2B, or product-led environment. * Demonstrable track record of hitting SLA targets and delivering a high ...

complex, data-rich environment. This role sits within a growing innovation-focused engineering team responsible for building intelligent systems that improve business processes, automate knowledge work, and unlock new opportunities through applied AI. You will play a key role in defining technical direction, establishing engineering best practices, and leading … Environment The team works with a modern engineering and AI stack including: Python, OpenAI and LLM technologies, Cloud-native platforms, Serverless architectures, Vector databases, Knowledge repositories, Modern data engineering tooling, AI-enabled development tools and workflows. What We're Looking For Essential Experience Strong software engineering background with advanced ...

learning, and intelligent automation. The individual leader will drive enterprise-scale AI adoption focused on operational efficiency, demand forecasting, customer engagement, revenue optimization, inventory management, and business process transformation. This position reports to the Chief Digital Officer and is key member of the global Abcam Digital Department. The Senior … sales, marketing, customer success, market intelligence, and commercial analytics Drive intelligent automation and generative AI adoption to enhance workflows, sales enablement, customer communications, and knowledge management Define and deliver the enterprise data strategy, including governance, integration, and data standards Identify and prioritise high-impact AI use cases (e.g. ...

Azure, or equivalent experience. Previous experience in a technical second-line support role. Strong analytical skills and a creative approach to problem solving. Knowledge of the Microsoft stack, including Entra ID, Azure, SharePoint Online, M365, Exchange Online and 3rd party backup solutions. Experience with Windows 11 endpoints, Apple mobile … devices, and Windows Server 2019+. An ability to work with security in mind in approach to all fixes. A working knowledge of TCP/IP, DNS, DHCP, Firewalls, Switches, and Wireless Access Points. Experience working with a service desk or ITSM system such as Freshdesk, Zendesk, Halo, or Jira ...

Azure, or equivalent experience. Previous experience in a technical second-line support role. Strong analytical skills and a creative approach to problem solving. Knowledge of the Microsoft stack, including Entra ID, Azure, SharePoint Online, M365, Exchange Online and 3rd party backup solutions. Experience with Windows 11 endpoints, Apple mobile … devices, and Windows Server 2019+. An ability to work with security in mind in approach to all fixes. A working knowledge of TCP/IP, DNS, DHCP, Firewalls, Switches, and Wireless Access Points. Experience working with a service desk or ITSM system such as Freshdesk, Zendesk, Halo, or Jira ...

Understanding of system integrations, APIs, data flows, and platform architecture Experience with RFP/RFI processes, vendor evaluations, and fit-gap analysis Excellent stakeholder management, communication skills, and English proficiency Willingness to travel to the UK when required Nice to have: Experience with platforms such as Databricks, Genestack, PlutoBio … similar Exposure to AI/ML, knowledge management, research data platforms, or FAIR data principles We offer: Competitive compensation Remote work Flexible working hours A team with excellent tech expertise ...

Understanding of system integrations, APIs, data flows, and platform architecture Experience with RFP/RFI processes, vendor evaluations, and fit-gap analysis Excellent stakeholder management, communication skills, and English proficiency Willingness to travel to the UK when required Nice to have: Experience with platforms such as Databricks, Genestack, PlutoBio … similar Exposure to AI/ML, knowledge management, research data platforms, or FAIR data principles We offer: Competitive compensation Remote work Flexible working hours A team with excellent tech expertise ...