51 to 75 of 97 Knowledge Management Jobs in the UK

quality technical assistance is provided to all users while maintaining agreed service levels. You will balance "hands-on" technical escalation with "hands-off" people management, driving continuous improvement across the service desk. Key Responsibilities Team Supervision: Lead a team of Service Desk Analysts, managing rotas, conducting … Service Delivery: Act as the guardian of SLAs (Service Level Agreements), ensuring incidents and requests are categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are moved to the correct higher-tier teams. Quality ...

multiple agentic AI projects, ideally spanning both industrial and academic environments. Should be comfortable working at the intersection of large language models, symbolic reasoning, knowledge representation, workflow orchestration, evaluation, and full-stack (web) product development. This is a role for someone who can move from research concepts to working … modern agent frameworks and orchestration tools. Develop agentic workflows that go beyond chat, including complex analytical pipelines, multi-step research workflows, tool-using agents, knowledge-grounded agents, and structured decision-support systems. Work with knowledge-based AI architectures, including retrieval-augmented generation, knowledge graphs, symbolic rules, structured ...

Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop … validate SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements Have at least 8-10 years of experience ...

Implementation: Lead or participate in SAP OTC implementation projects, ensuring timely and quality delivery of solutions. Configuration: Configure SAP OTC modules, including Sales Order Management, Pricing, Billing, and Credit Management. Integration: Integrate SAP OTC with other SAP modules (e.g., ERP, CRM, BW) and third-party systems. Testing: Develop … validate SAP OTC functionality and ensure data accuracy. Support: Provide ongoing support to clients, addressing functional and technical issues related to SAP OTC. Knowledge Sharing: Contribute to knowledge management initiatives, sharing expertise and best practices within the team. Requirements Have at least 8-10 years of experience ...

increments. - Create traceability between business needs, stories, test expectations, and operational value. Ensure Operational Readiness & Service Quality: - Engage with Service Operations, support teams, and knowledge owners to ensure smooth transitions into live service. - Contribute to knowledge updates, communications, and enhancements for colleague-facing journeys. - Support labs with metrics … definition and benefit tracking across key STL journeys. Champion Continuous Improvement: - Identify inefficiencies within processes, catalogue items, knowledge articles, and employee-facing journeys. - Help squads simplify, automate, and optimize ServiceNow workflows and colleague interactions. What You'll Bring: Essential: Proven experience as a Business Analyst in a digital, service ...

life cycle from inception to closure of larger often Trustwide, high complexity, challenging and/or highly sensitive projects.The role is responsible for matrix management of identified project team who are responsible for the definition and delivery of the Digital projects. The teams could consist of:o System supplierso … Technical resourceso Clinician and non-clinical staff o Partner providerso People Participationo Project staff responsible for the implementation of key ITIL processes such as Knowledge Management and Change and Service Asset and Configuration. Main duties of the job Act as the overall owner responsible for specific projects including ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern:3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We're on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern:3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We're on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern:3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We're on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern:3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We're on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We re on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We re on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern: 3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We re on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern:3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We're on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

Nottingham Trent House (95002), United Kingdom, Nottingham, NottinghamshireKnowledge Data and Systems Specialist Job Title: Knowledge Data and Systems Specialist (Associate) Location: Nottingham - Hybrid Working Pattern:3 days in-office (Tuesday-Thursday) and 2 days remote. Our Mission We're on a mission to be a force for good … like working at Capital One UK. About the Role The purpose of this role is to support the technical health and reporting of the Knowledge Management and other relevant platforms. This role helps ensure the system is secure, functional, and performs well for end-users, while also assisting ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

development. Service Delivery: Act as the guardian of SLAs, ensuring all incidents and requests are accurately categorised, prioritised, and resolved within target timeframes. Escalation Management: Serve as the first point of contact for technical and procedural escalations, ensuring complex issues are swiftly routed to higher-tier teams. Quality Assurance … customer service and technical accuracy. Reporting & Analysis: Generate weekly and monthly KPI reports to identify technical trends, recurring faults, or team training gaps. Knowledge Management: Maintain and expand the Service Desk Knowledge Base to empower analysts and promote end-user self-service. What We Are Looking ...

rare opportunity to become the firm's first dedicated data specialist. You will help shape how the firm uses data, AI and knowledge assets to improve legal service delivery. You will work closely with lawyers, IT, Risk, Finance, Marketing and innovation colleagues to build data models, develop reporting, support … ready knowledge repositories and identify opportunities for better use of data across the firm. Key responsibilities Build and develop the firm's legal knowledge data model Analyse business, client, matter and knowledge data Create dashboards, reporting and insight Support AI, automation and innovation projects Prepare structured ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

architecture. Key Responsibilities Functional Solution Design Own the functional design of Dynamics 365 Contact Center and Customer Service solutions, covering cases, interactions, queues, routing, knowledge, and service processes. Translate business requirements into clear functional designs, user stories and configuration approaches. Drive a “configure first” mindset, minimising unnecessary customisation. Contact … early‐life support. Adoption, Quality & Governance Design with adoption in mind, considering usability, role clarity and operational readiness. Ensure functional designs support reporting, quality management and continuous improvement. Maintain clear and usable functional documentation. Collaboration with Technical Architecture Work closely with Technical Architects to align functional requirements with technical ...

outcomes—and scale what works across our wider Operations teams Most importantly, you’ll collaborate closely with your operational leads, as well as workforce management, quality, training, and knowledge management, to bring your insights into real change for our customers and help drive our mission! Here ...

Business Analyst/Knowledge Architect I'm supporting an SAAS client, hiring a Business Analyst/Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business … cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems. Responsibilities Map current-state business processes through stakeholder interviews, workshops and process analysis. Identify manual effort, bottlenecks and operational inefficiencies. Build automation business cases including ROI, effort reduction and operational impact. Translate ...

Business Analyst/Knowledge Architect I'm supporting an SAAS client, hiring a Business Analyst/Knowledge Architect to identify, quantify and prioritise automation opportunities across a growing technology business. You'll work closely with stakeholders and AI delivery teams to map processes, uncover inefficiencies, build automation business … cases, and prepare documentation and knowledge assets for AI-enabled solutions, including LLM and RAG-based systems. Responsibilities Map current-state business processes through stakeholder interviews, workshops and process analysis. Identify manual effort, bottlenecks and operational inefficiencies. Build automation business cases including ROI, effort reduction and operational impact. Translate ...