51 to 75 of 79 Knowledge Management Jobs in the UK

consulting services and methodologies Working with sales and delivery teams to create compelling client propositions Driving the adoption of AI-enabled consulting tools and knowledge management About You We're looking for someone with: Significant experience within a technology consultancy, systems integrator or professional services environment A strong … background delivering digital and technology transformation Experience writing and reviewing Statements of Work, proposals and business cases Excellent stakeholder management skills with the ability to engage CIOs, CTOs and senior business leaders Broad understanding of cloud technologies, digital transformation, data, AI, cyber security and enterprise technology Commercial awareness with ...

Support on Microsoft 365-related queries. Collaborate with support teams to resolve complex technical issues. Automate repetitive tasks to improve team efficiency. 3. Documentation & Knowledge Management Maintain and update internal knowledge bases and troubleshooting guides. Document client tenancy configurations and technical implementation notes Key Requirements Strong client … SharePoint – Advanced understanding of configuration and permissions. Microsoft Entra ID – Experience with access and identity management. PowerShell – Proficient in scripting and automation tasks. Desirable Knowledge Microsoft Exchange Online Microsoft Purview Microsoft Teams Microsoft Copilot Benefits 25 days annual leave + public holidays + your birthday off Professional development opportunities ...

within offline (air-gapped) environments. Build and optimise CI/CD pipelines using GitLab. Design workflows and reporting within Jira. Develop structured documentation and knowledge management solutions using Confluence. Deliver automation and configuration management using Ansible. Design secure software promotion, patching and update processes for disconnected environments. … supporting DevOps platforms within air-gapped/offline environments. GitLab (Repositories, Runners, CI/CD Pipelines) Confluence Ansible Infrastructure as Code (IaC) Configuration Management CI/CD Secure software delivery Experience managing package repositories, artefact repositories and controlled software updates. Knowledge of build and release management, access ...

measure impact. Partner with stakeholders across ICAEW to streamline processes, support campaigns and ensure digital solutions meet member, student and user needs. Oversee quality, knowledge management and service standards across digital and assisted-service channels What you will need: Proven experience leading, coaching and developing teams … record of delivering service improvement, digital adoption or process change Confident using data and insight to improve performance, quality and customer outcomes Excellent stakeholder management, communication and influencing skills Strong working knowledge of CRM, Microsoft Office and operational systems Sound judgement, resilience and the ability to manage competing ...

with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background in Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep … successfully guiding services through the Discovery, Alpha, Beta, and Live phases. Expertise in owning, developing, or enhancing digital workplace, collaboration, productivity, end-user computing, knowledge management, or AI-enabled services, contributing to innovative solutions. Demonstrated strength in leading multidisciplinary teams across product management, user-centered design ...

legal technology, automation and AI-enabled tools across the function. Identify practical AI use cases across areas such as drafting, research, contract review, knowledge management, matter triage and reporting. Establish scalable processes across matter intake, contracting, workflow management and legal service delivery. Define and track Legal KPIs … management information and performance reporting . Partner with senior stakeholders across Technology, Finance, People and Strategic Projects. Provide senior legal support on significant commercial and strategic matters. Manage Legal and Procurement budgets, external counsel relationships and legal spend. Oversee Procurement and support corporate and subsidiary governance. Lead, coach ...

with business stakeholders, delivery teams and customer representatives to capture requirements, map processes and support the delivery of ServiceNow HRSD capabilities such as case management, employee portals, knowledge management and HR services. This is not a hands-on configuration or development role. Instead, you will ...

delivery team, you will configure, develop, test and support ServiceNow capabilities across multiple workstreams, with a focus on HRSD, CSM, Employee Centre, Knowledge Management, Virtual Agent and integrations. Key Responsibilities Configure and develop ServiceNow solutions across HRSD and CSM. Build and maintain record producers, forms, workflows, catalog items … notifications and case management capabilities. Configure Employee Centre experiences and user journeys. Develop integrations using REST APIs, SOAP APIs and IntegrationHub. Support configuration of Virtual Agent and Now Assist capabilities. Participate in sprint planning, backlog refinement and technical design discussions. Support unit testing, SIT, UAT and defect resolution activities. ...

deliver the Service Desk transformation roadmap. Identify opportunities to use AI and automation across the end-to-end support process. Improve customer self-service, knowledge management and intelligent workflows. Move the function from reactive support towards proactive customer management. Own and improve SLAs, KPIs, first-contact resolution … automation to transform or improve service operations. The ability to think beyond individual AI tools and identify opportunities to automate complete processes. Strong knowledge of SLA/KPI management and service performance reporting. A proactive, commercially aware approach to customer service. Most importantly, you'll be someone comfortable ...

reports for Product and Engineering Participate in UAT cycles with a focus on real-world usability, edge cases, and AI interaction quality Maintain deep knowledge of supported AI products: functionality, roadmap, release cycles, integrations, and escalation protocols Recommend process improvements that reduce ticket volume, improve resolution quality, and scale … support through automation Knowledge Management: Build and maintain a knowledge base covering AI product functionality, common use cases, and support workflows Use AI tools to keep documentation accurate, accessible, and useful as products evolve Support custom reporting and data verification for ad hoc stakeholder requests What ...

up. What You'll Be Doing Design, develop and deploy AI-powered solutions across the organisation. Build AI assistants, copilots, intelligent automation tools and knowledge management solutions. Develop Retrieval-Augmented Generation (RAG) solutions using internal business data. Create scalable AI architectures and support the ongoing management … Looking For Commercial experience building and deploying AI or Machine Learning solutions. Strong Python development skills. Experience working with REST APIs and systems integration. Knowledge of LLMs, RAG architectures, vector databases and modern AI frameworks. Experience with AWS cloud services and infrastructure. Familiarity with Docker and Kubernetes. Experience integrating ...

powered solutions that increase efficiency and productivity. Acting as the link between legal professionals and technology, you'll collaborate with Customer Success and Account Management teams to deliver practical, measurable outcomes. You will engage with senior stakeholders—including Partners, General Counsel, Legal Operations, Innovation, Knowledge Management … firm or large in-house legal team. Experience working with complex legal workflows across transactional, contentious, or advisory matters. Excellent consulting, facilitation, and stakeholder management skills, with confidence engaging senior legal professionals. A genuine passion for legal technology, AI, and transforming legal service delivery. Strong relationship-building, communication ...

myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly. Job Description The role The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

Service Transition activities. Lead services through operational readiness, go-live, Early Life Support and BAU handover. Define and embed effective ITIL service management processes. Coordinate activities across Engineering, DevOps, SRE, QAT, Delivery and Operations teams. Essential Experience Active NPPV3 and SC Clearance. Strong, recent Service Transition Management experience. … operational readiness, go-live and BAU. Experience transitioning complex cloud-hosted services, ideally within AWS. Strong understanding of ITIL processes including Change, Release, SACM, Knowledge Management, Service Validation and Continual Service Improvement. Experience working with multidisciplinary teams including DevOps, SRE, Engineering, QAT and Operations. Good technical understanding ...

Learning Co-ordinator will be part of a team and will provide support for learning & continuous improvement within the work programme, particularly in the management of the “Insight” reporting tool. Provide support for regulatory interfaces as required, with the Office for Nuclear Regulation, HSE, Environment Agency etc. Promote … wide network and establish working relationships with both internal and external stakeholders to ensure learning is shared effectively and efficiently. Principal Accountabilities: The management of the information from the project (and externally) to enable capture and dissemination of potential learning and improvement opportunities using the “Insight” tool. Provide support ...

devices, networks, Wi-Fi and printing issues. Replace, move, reconnect and physically install IT equipment where required. Follow established technical documentation, deployment processes and knowledge-base instructions. Maintain accurate records of work completed, equipment deployed and unresolved issues. Escalate more complex incidents appropriately, providing clear diagnostic information. Communicate professionally … field engineering role. Previous experience providing face-to-face IT support across multiple sites. Practical experience delivering Microsoft 365 deployments or migrations. Strong working knowledge of Microsoft 365, including Outlook, Teams, OneDrive, SharePoint and Intune. Good working knowledge of Windows laptops and desktop computers. Strong hardware and software ...

customer focussed service desk function for the Council acting as first point of contact for employee, Manager and other service requests Actively promotes knowledge management and self-service to manage customer demands ensuring the Council’s self-service approach becomes embedded and continues to develop Resolves service requests … taking responsibility for progressing the issue to a satisfactory outcome Updates the procedures and processes used within the Service Desk, continually developing the knowledge base and updating the Service Desk scripts/frequently asked questions to ensure continuously improving standards of customer service Proactively builds and develops a positive ...

Gilead and help create possible, together. Job Description The role will be responsible for all Global Value & Access Solutions which include supporting Global Price Management (GPM), Collaboration tools, and a Value & Access Data Lake to support advanced reporting and insights. This role will infuse forward looking, creative and innovative … from the ideation of IT solutions for business needs through to successful execution of these initiatives. Projects include supporting and enhancing a Global Price Management System, Implementing AI Solutions, Implementing Collaboration and Knowledge Management tools, Security assessments of third-party SaaS solutions, and implementation of new technologies ...

concepts. Projects include: Enterprise AI Platforms Agentic AI AI Agents Multi-Agent Systems Voice AI Conversational AI AI Assistants Document Intelligence Intelligent Search Knowledge Management Enterprise Data Platforms Workflow Automation AI Product Development Enterprise Software Modernisation You'll work closely with engineering, architecture, product and executive leadership, translating … with one or more: AWS Microsoft Azure Google Cloud Platform (GCP) Enterprise Data Data Engineering Data Platforms ETL Vector Databases Enterprise Search Semantic Search Knowledge Graphs OCR Document Processing SQL NoSQL Streaming Data Software Engineering Strong experience across several of: Python TypeScript Java C# Go JavaScript React Node.js .NET ...

service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service reporting … manage service-related risks. Build strong relationships across technical teams, suppliers, and business stakeholders. Essential Experience Experience managing multiple managed service providers. Strong knowledge of ITIL and service management best practice. Experience with ITSM tools such as ServiceNow. Own Major Incident Management processes and supplier escalations. Drive ...

suppliers to make sure our systems and processes support a joined-up, end-to-end experience. Together, youll help strengthen consistent CRM use, knowledge management, self-service, automation and proactive support, using insight to reduce avoidable contact and improve service quality. Key Responsibilities Were looking for someone … process, technology and data in a complex customer service environment. Youll have experience of leading teams, supporting technology-enabled change, and working with CRM, knowledge bases and wider customer contact technologies. If youre collaborative, practical and motivated by improving the experience for students, colleagues and customers, wed love ...

environment, manage key technology partners, strengthen security and operational controls, and identify opportunities to automate repetitive processes. This isn't a traditional infrastructure management role, and you won't simply be managing a helpdesk. You'll be responsible for creating an IT operating model that can scale with … Conditional Access, group-based access and privileged access controls. - Taking ownership of the corporate IT service model, including SLAs, escalation processes, service quality and knowledge management. - Managing MSP and technology supplier performance and holding external partners accountable for service delivery. - Coordinating IT incidents, recurring problem analysis and appropriate escalation. ...

several interdependent workstreams designed to improve how data is identified, classified, governed, protected and managed across the organisation. This is not a generic project management role or a deeply technical architecture position. It requires someone who can operate confidently between business change, data governance, cyber security and programme delivery. … wider business. Support the identification, classification and assignment of ownership for critical data assets. Establish practical governance processes covering data ownership, lifecycle management, retention, protection and access. Build an enduring data governance capability that becomes embedded into day-to-day business operations. Strengthen governance around data access, including role ...

interdependent workstreams designed to improve how data is identified, classified, governed, protected and managed across the organisatio n. This is not a generic project management role or a deeply technical architecture position. It requires someone who can operate confidently between business change, data governance, cyber security and programme delive … wider busin ess.Support the identification, classification and assignment of ownership for critical data ass ets.Establish practical governance processes covering data ownership, lifecycle management, retention, protection and acc ess.Build an enduring data governance capability that becomes embedded into day-to-day business operati ons.Strengthen governance around data access, including role ...

engineering leaders by aligning to DevOps culture and team ownership, and by explicitly avoiding the reintroduction of heavyweight, ticket driven service management. Modernise change management (CI/CD and SRE aligned) Reframe change management as change enablement: lightweight automated, peer reviewed change aligned to CI/CD pipelines … continual improvement of delivery flow and stability across teams, and to give leadership an honest, comparable view of change performance Group wide. Make incident management fit for purpose Establish proportionate, learning oriented incident management across the Group that respects team level ownership of run and fix, while providing ...