76 to 94 of 94 Major Incident Management Jobs in the UK

Line Support Consultant to join our Medics Support Team, so that we can provide advanced technical and functional support for customers using RLDatix workforce management solutions, including rostering, scheduling, workforce planning, and payroll-related products. The Second Line Support Consultant will investigate and resolve complex customer issues, support customers … through critical operational challenges, and develop specialist expertise in workforce management technologies. How You'll Spend Your Time Deliver clear, accurate, and timely responses to customer enquiries and manage escalated support issues in order to maintain customer confidence throughout the support lifecycle. Diagnose and resolve complex application, configuration ...

Line Support Consultant to join our Medics Support Team, so that we can provide advanced technical and functional support for customers using RLDatix workforce management solutions, including rostering, scheduling, workforce planning, and payroll-related products. The Second Line Support Consultant will investigate and resolve complex customer issues, support customers … through critical operational challenges, and develop specialist expertise in workforce management technologies. How You'll Spend Your Time Deliver clear, accurate, and timely responses to customer enquiries and manage escalated support issues in order to maintain customer confidence throughout the support lifecycle. Diagnose and resolve complex application, configuration ...

need any adjustments throughout the process in whatever way works best for you. Job DescriptionASOS is recruiting for a Security Operations and Incident Response Specialist to join our Security Operations team, reporting into the SOC & IR Manager. This role plays a key part in helping to protect ASOS from … protection)Proactively threat hunting across ASOS' technology estate to identify weaknesses, emerging risks and active threatsContributing to security processes, documentation and standard operating proceduresSupporting incident escalation and participating in major incident management when requiredCoaching and supporting less‐experienced colleagues, sharing knowledge across security and non‐security ...

ownership of incidents and service requests, driving them to resolution. Conduct detailed technical investigations and root cause analysis of Linux and infrastructure issues. Support Major Incident Management activities and maintain accurate incident records. Monitor platform health, performance, and capacity using enterprise monitoring tools. Develop and maintain … resolution. Utilises structured troubleshooting techniques to diagnose complex technical problems. Builds strong relationships with technical colleagues, customers, and suppliers. Remains calm and effective during major incidents. If you are an experienced Linux Operations Analyst, Linux Systems Administrator, or Platform Support Engineer looking to make a significant impact within ...

team as the wider security function evolves. This role offers genuine ownership, senior stakeholder exposure and strong progression potential into future lead or management responsibilities over time. The OpportunityWe are seeking an experienced Senior Cyber Security Analyst to join a global Cyber Defence function. This is not a traditional … capable of leading cyber incidents operationally, technically and commercially from end-to-end. You will act as a senior technical subject matter expert across incident response, detection engineering, cloud security and vulnerability management, while also providing calm, structured leadership during high-pressure situations. The environment is heavily Microsoft ...

will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site … endpoint infrastructure Take ownership of complex technical problems through to resolution, coordinating with internal teams and third-party suppliers where required Participate in major incident management, providing technical expertise and supporting rapid service restoration Provide technical input into projects, migrations, upgrades and new technology deployments Identify opportunities ...

will act as a senior technical escalation point within our support team, working closely with Helpdesk Engineers, Field Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site … endpoint infrastructure Take ownership of complex technical problems through to resolution, coordinating with internal teams and third-party suppliers where required Participate in major incident management, providing technical expertise and supporting rapid service restoration Provide technical input into projects, migrations, upgrades and new technology deployments Identify opportunities ...

service delivery across restaurants and the Support Office Managing and challenging our Managed Service Provider (MSP) to ensure excellent service standards Leading major incident management, escalations and service improvement initiatives Supporting restaurant connectivity, networking, Wi‐Fi and infrastructure‐related issues Working with POS, payment and technology vendors … minimise operational disruption Managing IT processes including incidents, requests, changes and asset lifecycle management Partnering with Operations, HR, Finance and Marketing to understand business needs and priorities Developing reporting, governance, documentation and service improvement processes Helping shape and grow the IT function as the business evolves What ...

risk mitigation). Manage DR programs/projects across a matrixed organization, including scope, schedule, budget, resources, risk, and communication. Integrate DR planning with Major Incident Management, Business Continuity, Cybersecurity, Network Operations, Application and Infrastructure teams. Build and maintain DR standards, methodologies, playbooks, and execution practices. Lead … Program Analysis, Discovery & Continuous Improvement Identify opportunities to strengthen preparedness by assessing technology resilience, operational processes, organizational capabilities, and lessons learned. Support adaptive program management to promote continuous learning and improvement. Partner with business and technical teams to develop, analyze, and maintain metrics, data sets, and models supporting ...

performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience … Line Service Desk, IT Support, or Service Engineer roles. Experience working within an MSP (Managed Service Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication ...

governed effectively while meeting compliance requirements. Ensure platform and infrastructure services consistently meet service level objectives (SLOs) and identify opportunities for continuous improvement. Lead major incident management for both platform services and internal IT systems, facilitating post-incident reviews and driving corrective actions. Maintain a secure … managed internal IT environment that meets operational and business requirements. Define team objectives and key results, monitor progress, and provide regular updates through monthly management reporting. Collaborate across the business to improve processes, technology adoption, and ways of working. People Leadership As the line manager for the DIP team ...

implement the fixes. What you will do... Acting as the primary internal security responder for DART (Detection and Response) escalations, while participating in major incident management alongside the broader operations team. Owning end‐to‐end vulnerability remediation across our AWS infrastructure and end‐user devices, partnering with … high‐volume business requests for new AI tools (e.g., Gemini, AWS Bedrock, Claude), assessing security risks and ensuring safe organizational adoption. Managing Identity & Access Management (IAM), including configuring SAML authentication, Google IDP, Okta, Active Directory, and Google Conditional Access rules. Overseeing AWS and infrastructure security, including AMI rotation procedures ...

bring: Minimum 5 years of sales experience with SaaS or hosted software to commercial accounts. Experience selling into larger commercial accounts. Experience selling: Major incident management, Cyber Security Operations, Infrastructure Operations, DevOps or Customer Support Operations. Background or training in a consultative/Solution Sales process. Solid … today’s unpredictable world, resilient organizations minimize impact to people and operations, absorb stress, and return to productivity faster when deploying critical event management (CEM) technology. Everbridge digitizes organizational resilience by combining intelligent automation with the industry’s most comprehensive risk data to Keep People Safe and Organizations RunningTM. ...

Centre. This on-site role operates on a 4-on 4-off shift pattern (days and nights) and focuses on real-time service stability, major incident management, and continuous improvement. You will manage 24/7 IT operations, oversee supplier performance, and mentor operational teams, making high ...

combination of technical expertise and leadership skills to ensure operational excellence and continuous improvement. Your responsibilities will include managing a team of engineers, leading major incident management, and liaising with business and engineering teams. Familiarity with DevOps tools and methodologies is essential. You'll contribute ...

largest complex enterprise scale organisations internationally. You are: An experienced Systems Operations Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop with ...

complex enterprise scale organisations internationally. You are: An experienced WMS Support Systems Operations Specialist candidate with in depth experience of: Intralogistics - Automation, Operational, Process Major Incident Management & Operational support experience Controls, WMS, WCS Key Stakeholder, Client Engagement The Opportunity Exciting opportunity To join and grow and develop ...

support servers, storage, backups, and virtual environments. Assist with patching, vulnerability remediation, endpoint security, MDR, and SIEM solutions. Support ITIL service desk processes, change management, and major incident management. Essential Skills & Experience Microsoft 365 and Entra ID administration. Intune MDM and Conditional Access fundamentals. Active Directory … DHCP. Strong networking fundamentals (VPN, VLAN, TCP/IP, Wi-Fi). Endpoint security, antivirus management, and EDR concepts. Excellent troubleshooting and customer service skills. Experience working within a structured IT support environment. Technologies Windows Server 2016/2022/2025, VMware ESXi, Windows 11, Ubuntu LTS, Dell PowerEdge ...

market data applications, and collaboration tools. Manage incidents, service requests, and problem resolution in line with SLAs. Perform root cause analysis and participate in major incident management. Deliver VIP and executive-level technical support. Required Skills & Experience Proven experience in Trade Floor, Front Office, or Financial Services … Strong knowledge of Windows OS, Microsoft 365, and enterprise desktop environments. Experience supporting market data and trading-related applications. Excellent troubleshooting, communication, and stakeholder management skills. Ability to work effectively in high-pressure, business-critical environments. Preferred Skills Experience with Bloomberg, Reuters Workspace/Eikon, or similar market data ...