51 to 75 of 88 Major Incident Management Jobs in the UK

Application Support or Platform Engineering background who's ready to lead a team while remaining technically involved. You'll be responsible for operational excellence, major incident management and platform reliability, while helping shape the future direction of the platform through automation, monitoring and continuous improvement. What … Doing: Platform Operations Technical Leadership Team Leadership Stakeholder Management Continuous Improvement What They're Looking For: Essential Experience Strong background in Application Support or Platform Operations. Experience supporting bespoke business-critical applications. Previous leadership, mentoring or team management experience. Cloud platform experience (AWS preferred, Azure or GCP also ...

scoping, implementing, and supporting complex IT solutions for both clients and internal business systems. The role combines technical consultancy, infrastructure design, project delivery and major incident management. Acting as a trusted advisor to clients and colleagues, the Professional Services Engineer will work closely with stakeholders to understand business … cloud migrations. Ensure projects are delivered on time, within scope, and to the highest technical standards. Produce detailed implementation documentation and handover materials. Major Incident Management Act as the technical lead for Priority 1 and business-critical incidents. Take ownership of complex escalations from Service Desk ...

Role summary/purpose of job The Service Transition Manager is responsible for the management and coordination of all Service Design and Transition activities, processes, systems, and functions to deliver assigned projects from idea to live delivery. Location Overview Manchester The Freshfields Global Centre provides both business and legal … service to our clients and to do that in a way which is efficient and effective. Function Overview This role reports into the service management and then Technology Services function that is responsible for the delivery of IT services to the firm. Key responsibilities and deliverables Help shape ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … technology support teams, fostering a culture of accountability, collaboration, and continuous improvement. Monitor service performance through KPIs, SLAs, user feedback, and operational reporting. Support major technology projects, change initiatives, and process improvements. Drive adoption of approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams ...

improving technology operations, enhancing user experience, and driving the adoption of emerging technologies, including AI-enabled solutions. This role combines leadership, operational oversight, stakeholder management, and transformation initiatives, making it an excellent opportunity for an experienced technology leader looking to make a broad business impact within a complex international … technology support teams, fostering a culture of accountability, collaboration, and continuous improvement. Monitor service performance through KPIs, SLAs, user feedback, and operational reporting. Support major technology projects, change initiatives, and process improvements. Drive adoption of approved AI, automation, and productivity-enhancing technologies. Work closely with regional leadership teams ...

support, and continuous improvement of Cisco telephony and video conferencing platforms , ensuring resilient communications across secure Defence networks. You'll lead project implementations, support major incident resolution, and provide technical expertise across complex Cisco UC environments. Key Responsibilities Deliver and implement Cisco Telephony and Video Conferencing projects. … Cisco Unified Communications technologies. Troubleshoot and resolve complex incidents and support major incident management activities. Conduct root cause analysis and contribute to service improvement initiatives. Produce and maintain HLDs, LLDs, and operational documentation. Perform hardware and configuration testing. Provide technical mentoring and knowledge transfer to engineering teams. ...

resolve application incidents, coordinating internal technology teams and third-party suppliers where required.Provide timely communication to business stakeholders and the Service Desk throughout the incident lifecycle.Support Major Incident Management activities by coordinating technical teams, suppliers and business communications to minimise business impact and restore service … documentation are completed.Triage and escalate complex issues to internal technology teams and third-party suppliers where appropriate, ensuring timely resolution and communication throughout the incident lifecycle.Monitor application health, integrations, interfaces, scheduled processing and reporting feeds, proactively identifying issues before they impact business operations.Investigate application, integration, reporting feed and performance ...

infrastructure risks and ensure that they are assessed, documented and shared. Testing, proving, and ensuring that the company's IT systems can survive a major failure without losing data. Be seen internally and externally as the go-to infrastructure expert when critical technology systems fail or degrade and will … primary technical advisor to the major incident management team. Provide assurance that the infrastructure remains fully supported, adopting best practice and working with the partner to ensure all systems are maintained. Work with the partner to ensure that they are fully competent in the management ...

while driving continuous improvement across the cloud estate. Key Responsibilities Include Acting as the primary operational contact and escalation point for AWS services. Leading major incident management and driving timely resolution with internal and external partners. Monitoring and managing service performance against SLAs, KPIs, and operational targets. … Driving continual service improvement initiatives and operational excellence programmes. Managing governance across incident, change, release, and transition processes. Conducting root cause analysis and implementing preventative measures. Overseeing AWS infrastructure operations across compute, storage, networking, and security services. Ensuring compliance with security, audit, and regulatory requirements. Working closely with Cloud ...

internal stakeholders, users, suppliers, and technology service providers Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication … including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party suppliers ...

service-related enquiries. The Service Delivery Manager will help deliver customer value by maximising the IT service quality. You will build knowledge management of our customer's environment by understanding and aligning with three main service streams: people, processes, and technology. The successful candidate will be result-orientated, focused … internal stakeholdersWork closely with the internal Nomios Technical Assistance Centre (nTAC) to ensure positive outcomes for customersOversee and execute core ITIL processes for customers (Major Incident Management, Change Management, and Problem Management)Define, maintain, and improve Service ReportingIdentify areas for improvement across the Service Delivery ...

other tools to improve operational efficiency and reduce manual effort.Monitor platform utilisation, service health, and operational KPIs, providing meaningful reporting and recommendations for improvement.Support major incident investigations, root cause analysis, and problem management activities.Mentor engineers and support teams on Splunk, Cribl, observability best practices, and troubleshooting techniques.Drive … continuous improvement across monitoring, alerting, event management, and operational processes.What We Are Looking ForEssential SkillsSplunk Core Certified Consultant (or equivalent experience).Extensive experience administering and supporting large-scale Splunk Enterprise environments.Deep expertise in:Indexer ClusteringSearch Head ClusteringSmartStoreMulti-terabyte daily data ingestionPerformance tuning and operational resilienceCapacity planning and platform lifecycle ...

policies. The post holder will provide technical support for network incidents and problems, acting as an escalation point for complex issues and contributing to major incident response activities when required. They will assist in ensuring network infrastructure remains secure, supported, and appropriately maintained through regular patching, monitoring, documentation … lifecycle management activities. Key Responsibilities: Support the operation, maintenance, and continuous improvement of the BRUSH Group network infrastructure across all business locations. Monitor network performance, availability, and capacity, proactively identifying and resolving issues to minimise business disruption. Identify network configuration changes required to support business, operational, security, and project ...

high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance. The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated … managing service‐level objectives (SLOs), error budgets, and proactive reliability engineering across critical services. Ensure end‐to‐end service reliability and resilience, including capacity management, availability, performance, and disaster recovery, aligned to operational resilience requirements for banking services. Lead Network Operations and Infrastructure Operations (NOC), ensuring 24/ ...

compliant. Troubleshoot and resolve complex infrastructure issues, identifying root causes and implementing permanent solutions. Support infrastructure projects, technical implementations and service improvements. Contribute to major incident management, problem management and continual service improvement. Automation & Continuous Improvement Identify repetitive operational tasks and develop automation solutions to improve … automation using PowerShell, Power Automate, Python and other suitable technologies. Develop automated deployment, monitoring, reporting and administrative processes. Support Infrastructure as Code and configuration management where appropriate. Document automation solutions and share knowledge across the wider ICT team. Promote automation best practices and continuous improvement. Collaboration Work closely with ...

Manager is responsible for the end-to-end ownership of the Treasury systems support model, ensuring delivery of Treasury outcomes through effective governance, performance management, and coordination of L2, L3, Business Partner, and vendors.The role aligns closely to a Technical Product and Platform Manager, ensuring that the Treasury platform … SaaS platforms and governance Strong leadership and communication skills Service Delivery & Treasury Platform GovernanceEnsures Treasury systems consistently support business operations, decision-making, and risk management through strong service governance and performance oversight.Own the Treasury systems support model and service performance Define and manage KPIs, SLAs, and service standards aligned ...

resilient, and high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance.The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated … managing service-level objectives (SLOs), error budgets, and proactive reliability engineering across critical services.Ensure end-to-end service reliability and resilience, including capacity management, availability, performance, and disaster recovery, aligned to operational resilience requirements for banking services.Lead Network Operations and Infrastructure Operations (NOC), ensuring 24/7 monitoring, incident ...

high-performing platform capability that underpins critical banking services, supporting operational resilience and regulatory compliance. The role leads the transition from traditional infrastructure management to a platform-centric, product-led operating model, integrating platform engineering, DevOps, Site Reliability Engineering (SRE), and Network Operations (NOC) to enable scalable, automated … managing service-level objectives (SLOs), error budgets, and proactive reliability engineering across critical services. Ensure end-to-end service reliability and resilience, including capacity management, availability, performance, and disaster recovery, aligned to operational resilience requirements for banking services. Lead Network Operations and Infrastructure Operations (NOC), ensuring 24/ ...

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … team, you will support critical services across our international network and digital platforms, driving operational excellence, rapid incident resolution, and continual service improvement.This is an exciting opportunity to work at the heart of BT International's next-generation platforms, collaborating with engineering, product, supplier, and operational teams to improve ...

modern Site Reliability Engineering (SRE) and Platform Operations model.As a Site Reliability Engineering Professional, you will play a key role in the operational management of BT International’s global core platforms, ensuring they are reliable, secure, scalable, and deliver an exceptional customer experience. Working within our 2nd Line Operations … team, you will support critical services across our international network and digital platforms, driving operational excellence, rapid incident resolution, and continual service improvement.This is an exciting opportunity to work at the heart of BT International's next-generation platforms, collaborating with engineering, product, supplier, and operational teams to improve ...

that matches your criteria becomes available.Overview: We are seeking an experienced and customer-focused Senior Service Delivery Manager to join our UK Service Delivery Management team. This is a key customer-facing role responsible for managing the delivery of complex voice and UC managed services to enterprise customers.The successful … candidate will bring a minimum of 10 years' Service Delivery Management experience, with a deep understanding of voice and Unified Communications environments, managed service operations, service governance, and customer relationship management. You will act as the primary service advocate for assigned customers, ensuring exceptional service performance, continuous improvement ...

reliability, performance, and continuous improvement of our platform stack. This is a senior, hands‐on leadership role combining deep technical expertise with team management and operational ownership. You will lead a team of platform engineers, drive operational excellence, and act as the key interface between business stakeholders, engineering … performance of core business platforms Oversee 1st/2nd line support escalation, acting as the senior point of contact for critical issues Lead major incident management, root cause analysis, and post‐incident reviews Technical Leadership Provide hands‐on technical guidance across cloud infrastructure, application support ...

best technology, manage assets and refresh systems. With 24/7 national operations, we keep things running smoothly, while operating comprehensive network or service management repair and maintenance to keep everything running operationally. Want to come and be a part of it? We're looking for a proactive … teams, customers, and stakeholders to maintain service excellence. Alongside operational leadership, you'll play a key role in developing your team through coaching, performance management, wellbeing support, and creating an inclusive environment where colleagues feel empowered to succeed. What youll bring Experience leading teams within a Service Desk, National ...

team as the wider security function evolves.This role offers genuine ownership, senior stakeholder exposure and strong progression potential into future lead or management responsibilities over time.The OpportunityWe are seeking an experienced Senior Cyber Security Analyst to join a global Cyber Defence function. This is not a traditional SOC analyst … individual capable of leading cyber incidents operationally, technically and commercially from end-to-end.You will act as a senior technical subject matter expert across incident response, detection engineering, cloud security and vulnerability management, while also providing calm, structured leadership during high-pressure situations.The environment is heavily Microsoft-focused ...

estate. Identify potential capacity constraints and performance risks before they impact users or services. Coordinate capacity planning activities with technical and operational teams. Support major incident management by assessing capacity and resilience impacts. Contribute to service recovery planning where capacity and performance are affected. Produce demand forecasts … related risks and issues to operational and leadership stakeholders. Maintain capacity dashboards, reports, and continuous improvement plans. Key Skills & Experience Proven experience in Capacity Management within a complex IT environment. Strong understanding of infrastructure, application performance, and service management principles. Experience producing capacity forecasts, utilisation reports, and risk ...