51 to 75 of 104 Major Incident Management Jobs in the UK

appropriate coverage, prioritisation and responsiveness to business needs. Monitor service performance, availability, capacity, and customer satisfaction, taking action where improvements are required Lead the management of incidents, service requests, problems, and escalations to ensure timely resolution Coordinate major incident management activities and provide clear communication … including key performance indicators, service level performance, risks, issues, and improvement actions Work with technical teams to identify root causes and deliver effective problem management and preventative measures Support change management and ensure that service impacts, risks, and readiness activities are properly assessed Manage third-party suppliers ...

shift rotas, handovers and coverage planning, balancing workload and resilience across a round-the-clock operation Act as the senior escalation point for incident triage, directing escalation to engineering, field operations, Smart Hands providers or vendors, and taking command of major incidents Lead outage management and root … networking triage, troubleshooting and escalation capability; Linux systems administration knowledge; solid understanding of data-centre hardware (racking, cabling, power and cooling fundamentals) Confident running incident and major incident management, with hands-on experience of an ITSM/ticketing tool such as HaloITSM, ServiceNow, Jira Service Management ...

Atlas Technica is seeking a Service Management Analyst to join our growing Service Management team. This is a proactive, client-facing role responsible for improving service performance, driving accountability, and coordinating cross-functional resolution of incidents, problems, risks, and service-improvement initiatives across assigned client environments. The role … leads ITIL-aligned Incident and Problem Management activities, supports Major Incident Management events, monitors client service #J-18808-Ljbffr ...

manage the System Configuration and System Testing teams, working closely with the Digital Systems Operational Manager. You will also lead system integration and interface management, collaborating with technical colleagues, suppliers and partner organisations to ensure secure, reliable information exchange across clinical systems. Your responsibilities will include leading change management and resolving technical issues. You will also oversee testing programmes and maintain system documentation, contributing to major system upgrades and optimisation initiatives that improve system reliability and support effective service delivery. About us Maidstone and Tunbridge Wells NHS Trust ranks among the top 10 NHS Trusts nationwide ...

looking for an experienced, technically capable Senior Service Analyst to join our global Service team. This is a hands-on role combining technical investigation, incident ownership, customer communication and mentoring. Working within the Service queue, you will take the lead on more complex and high-priority issues, acting … Service Analysts, providing guidance and deeper investigation before engaging specialist teams. Communicate clearly with customers and manage expectations throughout the support lifecycle. Support incident and major incident coordination when required. Mentor colleagues and help improve troubleshooting standards, ticket quality and team capability. Support knowledge transfer and readiness ...

timely and efficient resolution of incidents and service requests and supporting the PMO as a technical project resource. In addition, you will undertake lifecycle management on End User Computing devices, including receiving, configuring and provisioning, packaged and unpackaged software installs, recovery, disposal, low-level comms room support and maintaining … know it’s the right role for you too. You will need: • Demonstrable knowledge of build systems on SCCM and Intune mobile device management as a technically skilled Deskside Support Engineer • An engaging and customer focused attitude, with proven customer service skills • Exceptional verbal and written communication skills, with ...

automating processes, and driving operational excellence across enterprise-scale environments. Key Responsibilities Provide third-line support for Azure, Microsoft 365 and infrastructure services, including major incident management and root cause analysis. Design, build and maintain secure Microsoft Azure solutions, including networking, compute, storage and Azure Virtual Desktop. … third-line support within an enterprise environment. Strong hands-on experience with Microsoft Azure, including Entra ID, networking, compute and storage services. Experience managing major incidents, problem management and root cause analysis. Knowledge of cloud security, governance, compliance and identity management best practices. Experience with backup ...

Technical Incident Commander Department: 61-458 - Technology - Live Operations Employment Type: Permanent - Full Time Location: UK - Leeds Reporting To: Adam De Silva Description Why Join DAZN? DAZN is one of the world’s leading sports streaming platforms, delivering live and on-demand content to millions of fans across … globe. In an always-on environment, service continuity is critical. As a Technical Incident Manager, you’ll be at the forefront of restoring services when issues arise, owning the process of critical incident response across our global tech infrastructure. This is your opportunity to directly influence the availability ...

Technical Incident Commander Department: 61-458 - Technology - Live Operations Employment Type: Permanent - Full Time Location: UK - Leeds Reporting To: Adam De Silva Description Why Join DAZN? DAZN is one of the world’s leading sports streaming platforms, delivering live and on-demand content to millions of fans across … globe. In an always-on environment, service continuity is critical. As a Technical Incident Manager, you’ll be at the forefront of restoring services when issues arise, owning the process of critical incident response across our global tech infrastructure. This is your opportunity to directly influence the availability ...

managed customer environments, managing team development, performance, workloads and contractual SLAs. They oversee cross-platform L2/L3 escalations, lead P1/P2 incident response and drive permanent fixes through problem management. They represent the team in customer engagements, service reviews and governance, aligning technical delivery with service management.Key … staffing risks to the SDM.Forecast infrastructure needs from utilisation; maintain configuration control.Analyse incidents, SLAs and recurring issues to improve services.Drive lasting fixes, current guidance, incident reviews and team-led efficiencies.Lead daily customer liaison, reviews and escalations; report transparently.Resolve cross-tower dependencies; share impacts and build stakeholder trust.Review changes ...

collaboratively with colleagues and stakeholders to ensure high standards of service, compliance, and performance. Adherence to organisational policies and procedures, effective communication with line management, and a commitment to continuous improvement and inclusive ways of working is essential.### Role Principles* Act with integrity, always upholding the highest professional … operational standards.* Assist with the deployment of updates and changes to business applications and infrastructure, adhering to change control, information security and risk management policies.* Identify opportunities to improve service quality, automation, user experience and operational efficiency, contributing to the continual improvement of IT services.* Support Microsoft 365 adoption ...

Leading a team of Network Analysts, Rapid Response Technicians, and Service Desk Operators, you will be responsible for driving day-to-day operational performance, incident management, and fault resolution activities.Success in the role will be driven by your ability to proactively manage incidents in real time, minimise service … fault mitigation across the network, delighting our customer and leading with safety at all timesThis position is based at our London office.Key ResponsibilitiesAct as Incident Manager, as required by internal and customer delivery plans, liaising with the nominated customer point of contact to ensure adequate and competent resources ...

need any adjustments throughout the process in whatever way works best for you. Job DescriptionASOS is recruiting for a Security Operations and Incident Response Specialist to join our Security Operations team, reporting into the SOC & IR Manager. This role plays a key part in helping to protect ASOS from … protection)Proactively threat hunting across ASOS’ technology estate to identify weaknesses, emerging risks and active threatsContributing to security processes, documentation and standard operating proceduresSupporting incident escalation and participating in major incident management when requiredCoaching and supporting less‐experienced colleagues, sharing knowledge across security and non‐security ...

need any adjustments throughout the process in whatever way works best for you. Job Description ASOS is recruiting for a Security Operations and Incident Response Specialist to join our Security Operations team, reporting into the SOC & IR Manager. This role plays a key part in helping to protect ASOS … threat hunting across ASOS’ technology estate to identify weaknesses, emerging risks and active threats Contributing to security processes, documentation and standard operating procedures Supporting incident escalation and participating in major incident management when required Coaching and supporting less‐experienced colleagues, sharing knowledge across security ...

mission-critical AI and HPC environments, including global workforce planning, team growth, technical escalation governance and portfolio P&L. This is a support-management leadership role, rather than a hands-on engineering position, and does not own facilities operations or planned plant maintenance. You will report directly … global, follow-the-sun support model, covering remote and field response, escalations, on-call coverage, and OEM/partner integration. Manage SLAs, KPIs, major incidents, root-cause actions and executive customer reviews, while establishing consistent incident, problem, change, knowledge and continuous service-improvement processes. Own support readiness ...

associated middleware services. Lead managers and technical specialists, building capability and coordinating delivery with global teams and third-party providers. Strengthen operational resilience, direct major incident recovery and ensure new or changed services are ready for production. Candidate requirements Proven leadership of middleware, production management or technology … including resilience, performance and lifecycle management. Strong people leadership, senior stakeholder influencing and risk-based decision-making, supported by experience in service governance and major incident management. Compensation The anticipated salary range for this role is £108,000 - £162,000, with the final offer determined based ...

will act as a senior technical escalation point within the support team, working closely with Helpdesk Engineers, Field Engineers, Project Engineers, and Technical Management to resolve advanced technical issues, support customer infrastructure, and contribute to ongoing service improvements. This role combines remote support, project work, and occasional on-site … endpoint infrastructure Take ownership of complex technical problems through to resolution, coordinating with internal teams and third-party suppliers where required Participate in major incident management, providing technical expertise and supporting rapid service restoration Provide technical input into projects, migrations, upgrades and new technology deployments Identify opportunities ...

advanced troubleshooting of complex software, hardware, market data, telephony, and system issues.Provide authoritative, accurate resolutions and ensure timely restoration of service for priority incidents.Escalation & Major Incident ManagementAct as the senior escalation point within the support function, ensuring critical issues receive immediate and appropriate action.Drive adherence to escalation … Major Incident processes and guide junior engineers in their roles.Customer & Stakeholder InteractionDeliver professional, confident interactions with end‐users at all levels, including trading floor environments.Provide clear explanations, guidance, and technical insight to support users throughout issue resolution.Collaboration & Knowledge SharingWork closely with cross‐functional IT teams to resolve complex ...

Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable and focused … culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support Centre to improve service ...

Location : London/Peterborough (Hybrid) Contract : Permanent, Full Time We're seeking an experienced Head of Operational Excellence to lead the evolution of service management, support operations and reliability practices across BTS. This role will play a critical part in ensuring our technology services are resilient, scalable and focused … culture of continuous improvement across the organisation. What you'll be doing Define and deliver the Operational Excellence strategy across BTS. Lead service management, support operations and reliability engineering capabilities. Modernise support services through automation, self-service and AI-enabled solutions. Transform the User Support Centre to improve service ...

evolve the organisation's network security strategy and standards.Produce and maintain high-quality technical documentation, operational procedures, and design artefacts.Support governance, compliance, risk management, and audit requirements, ensuring adherence to organisational and regulatory standards.Mentor and coach engineers, promoting knowledge sharing, technical excellence, and a culture of continuous improvement.Participate … major incident management and problem resolution activities, providing senior technical leadership when required.Experience/CompetencesEssentialMinimum of 5 years’ experience working with Fortinet security products, certifications are desirable.Proven experience designing and operating AWS network security and connectivity services, including:AWS Cloud WANAWS WAFAWS Firewall ManagerAWS Transit GatewayAWS Direct ...

performance incidents. Maintaining accurate ticket updates, technical documentation, and knowledge base articles. Collaborating with internal teams, customers, and third-party suppliers. Participating in major incident management and structured shift handovers. Delivering excellent customer service within a fast-paced 24/7 support environment. Essential skills Previous experience … Line Service Desk, IT Support, or Service Engineer roles. Experience working within an MSP (Managed Service Provider) environment. Strong troubleshooting and incident resolution skills. Experience supporting: Windows Desktop & Server environments VMware and/or Hyper-V Microsoft Azure Experience using ITSM/ticketing systems (ServiceNow preferred). Excellent communication ...

critical incidents, and drive the \"Value Stream\" approach, shifting focus from reactive maintenance to proactive service improvement. While this role has no line management responsibilities, you will be expected to raise the technical capability of the wider team through active mentorship and the definition of engineering standards.The post-holder … Engineer (UC) - Voice, your main responsibilities will be:* As a Senior Infrastructure Engineer (Unified Communications), your role will include technical delivery, day to day management and ongoing support of Unified Communications systems and meeting room technologies. You will represent the UC team across the organisation and lead on change ...

Services Engineer (4th Line) to join our Technical Services team in Sheffield. This is a senior technical role covering solution design, project delivery and major incident management, for both our clients and our own internal systems. Youll be a trusted advisor to clients and colleagues … Service Desk and Engineering teams. Youll coordinate the technical response, carry out root cause analysis and put preventative measures in place. Youll keep clients, management and colleagues updated throughout. Youll also support the design and improvement of our internal IT infrastructure, security initiatives, and business continuity and disaster recovery ...

governed effectively while meeting compliance requirements. Ensure platform and infrastructure services consistently meet service level objectives (SLOs) and identify opportunities for continuous improvement. Lead major incident management for both platform services and internal IT systems, facilitating post-incident reviews and driving corrective actions. Maintain a secure … managed internal IT environment that meets operational and business requirements. Define team objectives and key results, monitor progress, and provide regular updates through monthly management reporting. Collaborate across the business to improve processes, technology adoption, and ways of working. People Leadership As the line manager for the DIP team ...