Service Desk Team Lead
- Hiring Organisation
- identifi Global Resources
- Location
- East Kilbride, Scotland, United Kingdom
customer implementations. Build strong working relationships across internal teams and customer organisations. Understand customer contracts and assess the operational impact of service changes. Skills and Experience Essential Previous experience leading IT support or technical service teams. Strong people management and coaching skills. Experience within Enterprise IT or managed services … environments. Excellent organisational and prioritisation skills. Strong communication and stakeholder management abilities. Experience using ITSM or ticketing systems. Good working knowledge of Microsoft Office. Desirable ITIL certification or working knowledge of ITIL principles. Experience within Computacenter or a similar managed services organisation. Understanding of customer operational processes and service ...