1 to 25 of 53 Performance Metrics Jobs in the North of England

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

Drive digital transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of … systems - Strong knowledge of contact centre technologies and platforms - Excellent stakeholder management and communication skills - Ability to lead cross-functional teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools More ❯

key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performance metrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯

key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performance metrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯

key suppliers to ensure quality, cost-effectiveness, and innovation. Contract Negotiation: Lead negotiations for contracts and agreements with suppliers, ensuring favourable pricing, terms and conditions and specifications, deliverables and performance metrics are clear and can be easily quantified. Contract Development : Work with the legal function to construct the necessary contractual arrangements for contracts to ensure all contractual terms … capital are directed through the Procurement function. Risk Management: Identify and mitigate risks associated with the procurement of the corporate services categories, including supply chain disruptions and compliance issues. Performance Monitoring: Monitor supplier performance and implement improvement plans as necessary to ensure service levels and contractual obligations are met. Cost Savings: Identify and implement cost-saving opportunities within … designated categories through strategic sourcing and supplier management and ensure all negotiated gains and cost savings are tracked, measured, and delivered. Reporting: Prepare and present regular reports on category performance, savings achieved, and market trends to senior management. Supplier Management : Manage the relationship of key category suppliers and mediate issues between stakeholders and suppliers as required. Leadership: Develop and More ❯

system meeting internally agreed SLA's. Manage daily tasks driven by the system as well as other ad hoc tasks assigned within agreed SLA's. Monitor and manage supplier performance metrics, breaches, and cancellations on a day-to-day basis. Build and nurture relationships within the repair network to ensure seamless customer repairs. Act as a point of … benefits scheme, including anonymous counselling service, 24/7 GP service, retail and gym discounts and medical cashback scheme 21 days annual leave Additional birthday holiday Holiday purchase scheme Performance based salary increments Fun Company events and functions Free parking Monthly free food days Close to shops and amenities Reward and recognition To Apply If you feel you are More ❯

IT ticketing processes Develop and maintain a centralised knowledge base Identify and implement process improvements across service workflows Deliver training and support to IT teams on best practices Analyse performance metrics and drive service enhancements Collaborate with cross-functional teams to resolve recurring issues Ideal Candidate Will Have: Strong experience with Service Delivery and knowledge management systems Experience More ❯

through blogs, whitepapers, and case studies Plan and execute impactful events—webinars, trade shows, conferences Drive joint campaigns with partners to maximise visibility and engagement Use analytics to optimise performance and report on ROI What You'll Bring: Proven B2B marketing experience with strong strategic and creative chops Expertise in digital marketing, CRM (ideally Pipedrive), campaign automation and Power … BI Excellent communication and stakeholder management skills Strong analytical mindset with a passion for performance metrics Experience in brand building and content strategy Ability to manage budgets and cross-functional collaboration As an industry leading, nationwide Marketing, Digital, Analytics, IT and Design recruitment agency, we are continually receiving new assignments to work on, so keep a close eye More ❯

to join us here at Yorkshire Water: We offer a competitive salary, depending on experience (£36,148 - £45,185) Annual incentive related bonus (£1000 maximum bonus opportunity for the performance year) Attractive pension scheme (up to 12% company contribution) Development opportunities in line with the IT Supplier Analyst progression plan 25 days annual leave plus bank holidays plus an … is a key part of how we plan to meet the changing expectations of customers and regulators Join our IT team and play a key role in shaping supplier performance and driving value. Youll manage supplier relationships, run mini competitions, and turn IT needs into real-world outcomes. If you're detail-driven, commercially minded, and ready to influence … and negotiating technology agreements (MSAs, SoWs, NDAs, etc.). Monitor vendor health, assess risks, and support supplier evaluations. Collaborate with Legal, Finance, Procurement, and Tech teams. Track KPIs and performance metrics to maximise contract value. Lead vendor review meetings and contribute to reporting and analysis. What skills & qualifications you will need: Skilled in analysing and presenting complex data More ❯

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

Monitor account activity and ensure clients are drawing down on available services effectively. Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences. Regularly review performance metrics with clients and provide recommendations for optimisation. Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered. Qualifications Qualifications & Experience Proven track record as a … Strong organisational skills and ability to manage multiple priorities. Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.). Additional Information What We Offer Competitive salary and performance-based bonus. Opportunity to work with leading clients in [industry/sector]. Professional growth in a collaborative, fast-paced environment. Benefits package including [health, pension, etc.]. Still More ❯

Data and Analytics (Football) Greater Manchester £40,000-£45,000 Excellent opportunity for a Senior Data Analyst, Performance Analyst, or Scout from within professional football to join an ambitious set up offering the chance to get involved in recruitment across all teams as this club looks to shift their recruitment culture. In this role you will build reports on … several different leagues in the UK and in Europe to try and spot the profile of player that will thrive in different systems. You'll define KPI's and performance metrics for the databases you build using SQL. You'll deliver data-backed insights in senior-level recruitment meetings. The ideal candidate will be data-savvy and competent … with at least one of the following data providers: Wyscout, Opta, Hudl, Skillcorner, StatsBomb, or similar. Candidates will have some proven experience as a Senior Data Analyst, Scouting, or Performance Analytics within professional/elite level football. This is a fantastic opportunity to help shape the future of recruitment for years to come at an ambitious club! The Role More ❯

Data and Analytics (Football) Greater Manchester £40,000-£45,000 Excellent opportunity for a Senior Data Analyst, Performance Analyst, or Scout from within professional football to join an ambitious set up offering the chance to get involved in recruitment across all teams as this club looks to shift their recruitment culture. In this role you will build reports on … several different leagues in the UK and in Europe to try and spot the profile of player that will thrive in different systems. You'll define KPI's and performance metrics for the databases you build using SQL. You'll deliver data-backed insights in senior-level recruitment meetings. The ideal candidate will be data-savvy and competent … with at least one of the following data providers: Wyscout, Opta, Hudl, Skillcorner, StatsBomb, or similar. Candidates will have some proven experience as a Senior Data Analyst, Scouting, or Performance Analytics within professional/elite level football. This is a fantastic opportunity to help shape the future of recruitment for years to come at an ambitious club! The Role More ❯

has an enterprise-wide remit to support the organisation, aligning all change portfolio activities to its strategic objectives. It is an essential partner supporting delivery teams, improving project management performance and success rate. As the PMO you will improve transparency & visibility across the company. The team ensures that an integrated set of outcomes and benefits of change investment are … capability development Collaborate and maintain relationships with senior stakeholders, communicating recommendations as well as risks Ensure all reports and projects meet regulatory compliance and governance frameworks Track and monitor performance metrics and project outcomes while ensuring reports are accurate and timely Provide and identify improvements for PMO processes and reports Requirements Minimum of 10 years’ experience as a More ❯

business decisions. Key Responsibilities Manage core systems (ERP, hire software, Sage, M365, telematics) and 3rd party providers Lead system upgrades, integrations, and rollouts Drive data quality, reporting dashboards, and performance metrics Ensure compliance with cybersecurity and data protection regulations (e.g. GDPR) Deliver IT projects aligned with business needs Lead a small IT team and provide user support across More ❯

to identify relevant and high-ranking terms to incorporate into product content. Stay abreast of SEO trends and algorithm updates to continually enhance product content for improved discoverability. Analyse performance metrics and user engagement data to refine and enhance SEO strategies for product descriptions. Quality Assurance: Conduct regular audits of product information to identify and correct discrepancies or More ❯

client and ourselves Adaptability & Learning: Have a commitment to continuous learning, with the ability to adapt quickly to new technologies and client contexts, and comfort operating in ambiguity Key performance metrics for this role: 1. Business Growth through proposition success Grow Snowflake at AND (target TBC) Proposition development: engagement of market and wider AND with the proposition 2. More ❯

project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service desk processes Acting as the point of contact for customer escalations Were looking for someone with experience in a technical service desk environment … Desk Manager/Team Leader/Service Delivery Manager. A track record providing excellent leadership of technical support and engineering teams. Stakeholder management experience Experience managing SLAs and producing performance metrics Previous experience driving process improvement and helping a service delivery evolve and become more efficient. Benefits 25 days annual leave + bank holidays (with option to buy More ❯

and execute the marketing strategy through engaging PR and marketing campaigns across various channels including email marketing, direct mail, social media, digital and thought leadership. Monitor and analyse campaign performance metrics, track ROI and provide regular reports to senior management. Collaborate with the internal marketing team to produce engaging marketing campaigns Stay updated on industry trends and best More ❯

client and ourselves Adaptability & Learning: Have a commitment to continuous learning, with the ability to adapt quickly to new technologies and client contexts, and comfort operating in ambiguity Key performance metrics for this role: 1. Business Growth through proposition success Help to grow Snowflake at AND (target TBC) Proposition development: engagement of market and wider AND with the More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯

Prepare and deliver compelling proposals, presentations, and contracts that align with client needs and company goals. Reporting: Track and report on key business development activities, prospecting, sales cycle, and performance metrics. Team Leader Skills: Ability to manager a team and their performance. Define clear KPI's. Ensure expectations and objectives are set and understood. Be high motivated and motivate More ❯