1 to 25 of 35 Performance Metrics Jobs in the North of England

or cross-selling Foster a collaborative environment that encourages team innovation and problem-solving Develop and implement strategies to enhance service delivery and operational efficiency Monitor project progress and performance metrics to ensure alignment with goals Engage with stakeholders to gather feedback and drive continuous improvement Lead training and development initiatives to enhance team capabilities Job Requirements: Expert … and ability to provide solutions to complex problems Excellent stakeholder engagement and communication skills Ability to develop and implement effective service delivery strategies Experience in monitoring project progress and performance metrics If you are a proficient Delivery Manager ready to lead and drive excellence in service delivery, we would love to hear from you. Apply now to join More ❯

Experience in championing and implementing changes that foster a culture of continuous improvement. Expertise in working with teams and stakeholders to define user stories with suitable acceptance criteria, key performance indicators (KPIs) and associated performance metrics and measures. Experience in defining and maintaining iterative product roadmaps, feature or development backlogs and release plans to meet clearly defined More ❯

and Cisco AnyConnect. organisational Skills: Ability to prioritise tasks effectively and manage multiple responsibilities simultaneously. Team Player: A collaborative spirit with the ability to build relationships across global teams. Performance-Driven: Demonstrated ability to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is … IT field. This position offers a hybrid working model, allowing the successful candidate to work onsite for four days and one day from home, provided individual service levels and performance metrics are met post-training. If you are ready to take on this challenge and grow your career in IT support, we encourage you to apply! Join our More ❯

basic + £6,000 car + bonus + benefits We are looking for a Senior E-commerce Front End Software Engineer to design, develop, and optimise high-performance B2C websites and shopping apps that enhance customer experience and business growth. Key Responsibilities: Develop and maintain scalable, secure, and responsive web pages using HTML5, CSS, jQuery, and Microsoft ASP. Build … and optimise cross-platform shopping apps using Apache Cordova and Ionic. Enhance Front End performance, ensuring fast load times, smooth interactions, and accessibility compliance. Work closely with UX designers, Back End developers, and digital teams to integrate Front End solutions with marketing data layers for advanced analytics and A/B testing. Collaborate with DevOps engineers to integrate CI …/CD pipelines and monitor Front End performance using New Relic. Stay up to date with emerging Front End technologies and E-commerce trends. What We're Looking For: Extensive experience in software development, including in a Front End role. Proven experience in developing and maintaining high-traffic E-commerce websites. Expertise in HTML5, CSS, JavaScript, AngularJS, jQuery, and More ❯

You will be a trusted advisor to our Executive Committee, providing strategic leadership, identifying and delivering people solutions that enhance organizational effectiveness, simplify our structure, and foster a high-performance, engaged culture. Your expertise in organizational design, talent management, and data-driven decision-making will be crucial to our growth and cultural transformation. Key responsibilities include establishing effective ways … Required Skills & Experience Candidates should demonstrate expertise in: Trusted senior partner to executives, translating business priorities into effective people initiatives Building credible relationships across all levels, promoting inclusion and performance culture Driving leadership development, organizational design, and cultural transformation Executing talent strategies, succession planning, and workforce planning Embedding performance metrics and fostering a positive employee environment Providing … data-driven insights, monitoring performance, and advising on industry trends Success Criteria Ideal candidates will possess: MCIPD/FCIPD qualification with extensive experience in strategic HR roles, preferably within technology or product-led organizations Strong generalist and specialist HR skills, including organization design and change management Proven success in leading enterprise-wide cultural and organizational change Ability to develop More ❯

Manager to launch, build, and manage their presence across major online marketplaces. You will be responsible for developing strategy, working with the team to build listings, ensuring compliance, optimising performance, managing ads, monitoring profitability, and scaling revenue across all platforms. This role is ideal for someone who has successfully launched brands and managed teams on marketplaces before and not … You will lead the launch plan for the following channels, upon agreed priority: Amazon eBay DIY.com The Range Debenhams Wayfair OnBuy Additional marketplaces based on your research and performance insights. Key Responsibilities Marketplace Launch & Setup Create and execute the full marketplace launch strategy across Amazon, eBay, DIY.com, Wayfair, Debenhams, The Range, and OnBuy. Work with your team to build … listing health. Track inventory levels, stock forecasting, and slow-moving SKUs. Oversee the teams management of customer messages, returns, and claims with excellent service. Ensure all marketplace rules and performance metrics are met. Advertising & Performance Optimisation Manage Amazon PPC, eBay PPC, and marketplace promotions. Conduct keyword research, competitor analysis, and category research. Improve contribution margin by optimising More ❯

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

Operational & Service Delivery Management Oversee daily Helpdesk and infrastructure operations, ensuring timely resolution of technical issues in line with SLAs. Implement and maintain best practice processes, service standards, and performance metrics (KPIs). Manage vendor relationships, contracts, and service delivery to ensure quality and value for money. Ensure servers, storage, and networks remain secure, stable, and high-performing. … as the key escalation point for complex technical issues. Engage proactively with internal departments to understand support needs and drive service improvement. Provide regular updates to senior leadership on performance, projects, risks, and initiatives. About You Proven experience in managing and developing technical teams within an IT support or infrastructure environment. Degree (or equivalent experience) in Computer Science, Information More ❯

and ongoing support to HR staff and end-users on all aspects of Workday functionality to ensure effective utilisation. Develop detailed reports and conduct analytics to track key HR performance metrics, offering insights and recommendations for ongoing improvement. What you bring: To excel as HRIS Manager, your background should demonstrate deep familiarity with Workday through direct involvement in … HRIS systems with a focus on delivering tangible benefits for both HR teams and wider business functions. In-depth understanding of core HR processes including recruitment, onboarding, compensation management, performance tracking, and career development. Strong analytical skills combined with problem-solving abilities that enable you to interpret data effectively and recommend actionable improvements. Excellent interpersonal skills allowing you to More ❯

functions. In this role you will play a key role in: Operating Model Design and Implementation - Develop future state global Shared Services models, including governance, service delivery frameworks, and performance metrics. ERP Implementation Support - Lead or support ERP platform selection, design, readiness, adoption and post go live optimisation (e.g., SAP, Oracle, Workday). AI Enablement - Identify opportunities for AI More ❯

working autonomously. Here's what the role looks like: Reporting to the IT Operations Lead , our Customer Experience Manager will be responsible for all operational delivery activities, including service performance, work allocation , resource planning , risk management and line management of operational team leads in the services they manage. Work with key personnel both within SWORD and at the CUSTOMER … to ensure our operational service is aligned to the needs and goals, enabling a demonstrable partnership and collaborative relationship Maintain and where possible improve upon service performance and delivery targets, run the continual service improvement process, engage with regular reporting and resource management, ensuring relevant performance metrics are met and customer satisfaction is high Have regular engagement More ❯

2nd Line Support teams, ensuring smooth delivery of support services and outstanding customer experience. The Role As Helpdesk Manager, you will be responsible for both the operational and technical performance of our service desk. You'll mentor and develop the team, manage escalations, and work closely with clients and internal stakeholders to deliver a first-class support service. This … improvement. Process Improvement: Continuously review and enhance helpdesk processes, documentation, and workflows. Project Involvement: Support and lead elements of IT projects, deployments, and system upgrades. Reporting & KPIs: Monitor team performance metrics and provide management reports on service levels and client satisfaction. About You We're looking for a proactive, hands-on leader with a passion for service delivery More ❯

visually engaging, on-brand marketing materials. Conduct research on industry trends, competitors and audience needs to inform timely, relevant content and fuel continuous innovation. Monitor and report on content performance, providing actionable insights to optimise campaigns and maximise impact. Ensure all content reinforces Oak's brand narrative, tone of voice and positioning, working closely with the Head of Brand … events and product launches. Utilise tools like Adobe InDesign to design and format visually marketing materials. Leverage HubSpot to build lead nurture campaigns, create automated workflows and track Marketing performance Ensure all content is optimised for SEO and brand voice and tone is consistent across all , providing regular feedback, supporting professional development and allocating tasks Requirements What we're … Exceptional writing and editing skills, with a strong portfolio to match Strategic thinker with commercial awareness and understands how content fuels growth Knowledge of SEO, demand generation and content performance metrics Strong project management and stakeholder communication skills Bonus: experience working on internal comms, employee engagement, or HR tech content Experience in managing or mentoring junior team members More ❯

Monitor account activity and ensure clients are drawing down on available services effectively. Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences. Regularly review performance metrics with clients and provide recommendations for optimisation. Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered. Qualifications Proven track record as an Account Executive … usage patterns. Strong organisational skills and ability to manage multiple priorities. Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.). What We Offer Competitive salary and performance-based bonus. Opportunity to work with leading clients in [industry/sector]. Professional growth in a collaborative, fast-paced environment. Benefits package including [health, pension, etc.]. Additional More ❯

Monitor account activity and ensure clients are drawing down on available services effectively. Collaborate with internal teams (Sales, Operations, Finance, Product, etc.) to deliver seamless client experiences. Regularly review performance metrics with clients and provide recommendations for optimisation. Prepare and deliver reports, proposals, and business reviews to demonstrate value delivered. Qualifications Qualifications & Experience Proven track record as an … Strong organisational skills and ability to manage multiple priorities. Proficiency with CRM systems and MS Office tools (Excel, PowerPoint, etc.). Additional Information What We Offer Competitive salary and performance-based bonus. Opportunity to work with leading clients in [industry/sector]. Professional growth in a collaborative, fast-paced environment. Benefits package including [health, pension, etc.]. Still More ❯

current state of service management processes and identify areas for improvement. Design and begin implementation of core ITIL processes (Problem and Knowledge Management as a priority) Review SLAs and performance metrics and recommend improvements. Coach and mentor existing staff to adopt ITIL principles and develop process ownership. Drive collaboration between technical teams, service desk, and business users to … maturity and produce achievable plan for 12 week period. Implementation or enhancement of key ITIL processes and documentation. Knowledge transfer and coaching plan for the internal team. Agreed service performance reporting and improvement framework. SERVICE DELIVERY, SERVICE, ITIL, COMMUNICATION, PUBLIC SECTOR, GOVERNMENT Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the More ❯

receive top-notch support. What you’ll do: Lead and motivate the service desk team Manage SLAs and maintain contractual requirements Build strong client relationships and identify opportunities Track performance metrics and drive continuous improvement What we’re looking for: Strong leadership and communication skills Problem-solving and customer service expertise Ability to work with data to improve More ❯

per annum & benefits Industry: Cyber Security/SAAS What You’ll Be Doing: Owning the support function day to day, workflows, staffing, priorities and standards. Setting and tracking performance metrics (think SLA, CSAT, first/average response times) and acting on the data. Handling escalations with empathy and pace; ensuring customers leave every interaction better than they arrived. More ❯

or dashboards (Excel, Power BI, Sage, etc.). Confident communicator who can engage with senior stakeholders. Familiarity with CRM or case management systems. Understanding of financial reporting and operational performance metrics. If this sounds like the kind of challenge that gets you fired up - and you're not looking for a traditional finance role - hit apply and let's More ❯

develop compelling sales materials and campaigns Keep up to date with market trends, industry shifts, and competitor activity to inform strategy Report regularly on pipeline progress, revenue forecasts, and performance metrics to senior leadership About You To succeed in this role, you'll be an ambitious sales professional with experience in software or payroll solutions and a passion … other sales enablement tools What's on Offer Up to 35,000 base salary Uncapped commission - realistic OTE 80,000, top performers earning 140,000+ Daily, weekly, and monthly performance incentives Profit Share Scheme 25 days' holiday plus bank holidays Birthday day off Pension plan and life insurance Access to an Employee Assistance Programme Join a globally recognised business More ❯

develop compelling sales materials and campaigns Keep up to date with market trends, industry shifts, and competitor activity to inform strategy Report regularly on pipeline progress, revenue forecasts, and performance metrics to senior leadership About You To succeed in this role, you'll be an ambitious sales professional with experience in software or payroll solutions and a passion … other sales enablement tools What's on Offer Up to £35,000 base salary Uncapped commission - realistic OTE £80,000, top performers earning £140,000+ Daily, weekly, and monthly performance incentives Profit Share Scheme 25 days' holiday plus bank holidays Birthday day off Pension plan and life insurance Access to an Employee Assistance Programme Join a globally recognised business More ❯

across content outputs. Key Responsibilities Conduct detailed audience research to inform content strategy and design Develop and deliver user-centred content that aligns with product goals Analyse data and performance metrics to optimise content effectiveness Collaborate with cross-functional teams across product, design, and research Lead problem-solving discussions and provide content expertise across teams Drive innovative approaches More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

presentations and proposals tailored to client need Collaborate with internal teams to ensure seamless delivery of products/services and exceptional customer service Meet and exceed sales targets and performance metrics Stay informed about industry trends, market conditions, and competitors to provide strategic insights Handle client inquiries and resolve issues promptly and effectively Maintain accurate records of client More ❯

rapport fast and secure meetings for senior sales account managers Collaborate closely with sales and marketing to refine messaging and outreach Maintain accurate records in the CRM and track performance metrics This is the job for you if you are: Experienced in B2B sales, ideally in a lead qualification or SDR/BDR role. Experience in the tech More ❯