Senior Manager, Customer Success Management
- Location
- City Of London, England, United Kingdom
that make our customer success practices more effective, scalable, and inclusive. Represent the voice of the customer and share insights that contribute to continuous improvement across the business, including product development. Work closely with Sales to position and promote Customer Success and Success Services, supporting opportunities for expansion, renewal … when needed. Strong communication and relationship-building skills, including experience managing complex issues, prioritising competing needs, and supporting customers through challenging situations. Experience with process improvement, planning, decision-making, analysis, service excellence, and developing scalable ways of working. Familiarity with SaaS and customer success technologies such as Salesforce ...