Lead Data Scientist - Causal Inference
- Hiring Organisation
- Wise
- Location
- London, UK
- Employment Type
- Full-time
team based across London and Budapest. You'll help us understand how well our customer support experience is working, identify the biggest opportunities for improvement, and shape the path towards greater automation. This is an analytical Data Science role with a strong product focus. You'll use customer, conversational … data-driven understanding of customer support quality across human and automated channels. Design metrics that reflect meaningful customer outcomes, including resolution quality, customer effort, process adherence, consistency, fairness, durability of resolution and cost effectiveness. Identify the root causes of issues by combining machine learning, statistical methods and domain expertise ...