1 to 25 of 32 Remedy Jobs in the UK excluding London

Expert certification. Experience working in secure or regulated environments (e.g. central government, finance, defence, healthcare). Experience with at least two service toolsets such as ServiceNow, Manage Engine, BMC Remedy, or equivalent. Clearance Requirements: Clearance for Role: DV Are you ready to make an impact? Begin your journey of a flourishing and meaningful career, share your CV with us More ❯

to meet or exceed performance targets related to customer service and chat handling. Qualifications: Experience in a technology call centre or customer service environment is preferred. Knowledge of ITSM Remedy is a plus but not essential. Eagerness to expand your skills and knowledge within the IT field. This position offers a hybrid working model, allowing the successful candidate to More ❯

Analytical mindset with KPI measurement and reporting experience Full UK Driving Licence Experience working within MOD/RAF organisations Previous or current SCIDA experience (highly desirable) Knowledge of Oracle, Remedy ITSM and/or other similar business tools Experience adapting CI approaches to changing business needs Knowledge of Defence ICT standards and JSP 101 Change Management Practitioner or equivalent More ❯

of hours engineers every other week About you Essential Strong knowledge of IT Service Management (ITSM) frameworks, particularly ITIL v4. Proficient in using Service Management platforms such as ServiceNow, Remedy, or equivalent tools. Proof of management experience, setting objectives and performance management Skilled in developing and managing Service Level Agreements (SLAs) to ensure service quality and accountability. Experienced in More ❯

Understanding of contact centre systems including routing of multiple incoming demand channels (telephony, email, service management system, webchat), using data analytics to identify demand. Experience in service management technologies (Remedy and/or ServiceNow are desirable). Knowledge of service management processes e.g. Incident, Service Request, Event, Problem, Knowledge, Continual Service Improvement. Experience of Public Safety Communication technology and More ❯

role. Deep understanding of ITIL v4 principles and service lifecycle management . Skilled in Change , Release , and Service Transition management. Experience with ITSM tools such as ServiceNow or BMC Remedy . Strong communication and stakeholder management abilities. Certified in ITIL Foundation v4 (advanced certifications preferred). Additional qualifications in project management or service governance frameworks desirable. Why Join Global More ❯

policies, DNS, DHCP) vCentre/VMware virtualisation technologies Event Management Tooling (SolarWinds, SCOM) Trellix (McAfee) or similar endpoint security platforms MECM/SCCM (deployment, patching, compliance) ITSM Tooling (ServiceNow, Remedy, or equivalent) SQL (basic administration or scripting) What We’re Looking For Strong diagnostic and problem-solving skills within a Windows infrastructure environment Excellent communication and stakeholder engagement abilities More ❯

regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. - Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. - Strong ability to communicate and set expectations with stakeholders and third parties. IT Service Lifecycle Manager/IT Service Manager In More ❯

effectively engaging with senior stakeholders. Technical Familiarity: Knowledge of IT infrastructure and services, including cloud technologies, networks, and applications. ITSM Tools Experience: Proficiency with ITSM tools such as ServiceNow, Remedy, or similar platforms. ITIL Certification: While an ITIL Foundation certification (or above) is preferred, it is not mandatory. Key Competencies: Organisational Skills: Strong governance skills with a keen attention More ❯

communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity More ❯

communication skills, proficiency with Microsoft Office applications (Word, Powerpoint, Excel, Teams, Sharepoint, OneDrive, experience of incident, problem and change processes and systems, experience of support of production IT services Remedy incident management system, Sharepoint on premises configuration and support (desirable) Benefits Include: Contributory pension scheme Employee Assistance Program Medical and Dental cover 22 days holiday + bank holidays Maternity More ❯

Service Desk Knowledge Articles Monitor and implement appropriate responses to day-to-day customer/client issues to ensure that appropriate resolution is achieved (monitor Acceptance Management mailbox and Remedy resolver group) Technical Skills & Experience Demonstrate some understanding of ITIL and Project Methodologies (including the project lifecycle) Demonstrate some understanding and knowledge of Service Design & Transition Broad understanding of More ❯

technical incidents as quickly as possible Identify and investigate repeat issues and faults, initiate and monitor actions to investigate patterns and trends, consulting specialists where required; determine the appropriate remedy and preventative measures; assist with their implementation Develop and document change requests to improve control/reduce risk to security performance and availability. Analyse and assess impact of change More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills & Experience Required: Working knowledge of Various Operating systems including Windows and More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills & Experience Required: Working knowledge of Various Operating systems including Windows and More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills and Experience Working knowledge of Various Operating systems including Windows and More ❯

Development of the team to ensure best practice and that their knowledge is up to date. In association with other colleagues provide an on-Call service to investigate and remedy security and technical issues in relation to the SOC service on a 24/7 basis . Skills and Experience Working knowledge of Various Operating systems including Windows and More ❯

resolution of major incidents and contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities: Lead major incidents from start More ❯

technical incidents as quickly as possible Identify and investigate repeat issues and faults, initiate and monitor actions to investigate patterns and trends, consulting specialists where required; determine the appropriate remedy and preventative measures; assist with their implementation Develop and document change requests to improve control/reduce risk to security performance and availability. Analyse and assess impact of change More ❯

Maintain and manage operating systems including Windows, Mac OS, and VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from initial report through to resolution Assist in the setup and maintenance of network configurations, including TCP/IP settings Document all support activities More ❯

scale CCTV systems to large Multi-site installations with PC Based Digital Recorders. To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with higher grade engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota. Collaborate with all parts of the More ❯

of the validation available in (agreed) report format. The Data Analyst will be responsible for client liaison in most cases and will be responsible for contacting suppliers to arrange remedy, with the refunds and credits secured where applicable. The Analyst is likely to be required, also, to undertake ad hoc analysis or other tasks; it is their responsibility to More ❯

scale CCTV systems to large Multi-site installations with PC Based Digital Recorders. To understand fibre optic transmission systems, LAN/WAN networks and radio telemetry systems to effectively remedy any faults. Liaise with field engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota (currently 1 in 4). Collaborate with More ❯

systems from small scale to large multi-site installations with PC Based front ends. Understand fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively remedy any faults. Consult with higher grade engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota (1 in 5) Participate in team More ❯

systems from small scale to large multi-site installations with PC Based front ends. Understand fibre optic transmission systems, LAN/WAN networks, and radio telemetry systems to effectively remedy any faults. Consult with higher grade engineers where required. Provide emergency solutions when operating out of hours as specified on the departmental rota (1 in 5) Participate in team More ❯