22 of 22 Remedy Jobs in the UK excluding London

SCCM, and related enterprise tools. Familiarity with hardware components and troubleshooting physical device issues. Experience using ticketing systems such as ServiceNow, Jira, or BMC Remedy for incident management. Excellent communication skills with the ability to explain technical concepts clearly to non-technical users. Ability to perform detailed analysis using ...

response for incidents, events, and alerts, resolving or escalating in line with SLAs Perform incident, problem, and change management using ITSM tools (ServiceNow, BMC Remedy, Opsview) Deliver end-to-end server patching, including change creation, deployment, and reboots Monitor backups and ensure data recovery and compliance standards ...

best practices. Experience and Skills Required Extensive experience with ITSM/ITIL/Service Desk tooling, ideally including one or more of:ServiceNow, BMC Remedy/Helix, CA Service Desk Manager, Cherwell, Freshworks, ManageEngine. Strong understanding of ITSM/ITOM/ITIL/eTOM processes, ideally supported by relevant ...

required, supporting customers users with first time fixes and account creations Assist with configuration and development of ITSM tools such as Jira Service Management, Remedy, and chat services such as Mattermost. Investigate problems and opportunities in existing processes and contribute to recommending solutions. Oversee and improve ITIL-based service ...

Helpdesk/Service Desk support Knowledge of incident, request, and problem management Hands-on troubleshooting (hardware, software, basic networking) Experience with ITSM tools (ServiceNow, Remedy, Jira, or similar) Strong communication and customer service skills This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. ...

domain across different SDLC phases including design, development, and solution delivery • 5+ years of hands-on experience implementing and architecting BMC Helix/BMC Remedy ITSM solutions including Incident, Problem, Change, Request, Knowledge, CMDB, and Discovery • Strong prior experience as a BMC Helix Technical Lead/Solution Architect, preferably ...

Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active ...

Responsibilities Omnichannel Support: Handle inbound calls, chats, and emails, ensuring all issues are logged, categorized, and prioritized in the ITSM tool (ServiceNow/Remedy). Technical Troubleshooting: Resolve issues related to Windows OS, O365, VPN, and Citrix. User Administration: Manage account creations, password resets, and distribution lists via Active ...

scalability, resilience, and automation. Key Skills & Competencies Strong experience in Telecom Assurance domain and ITSM transformation programmes. Expertise in ITSM platforms like Helix, Remedy and must have worked on the ITSM transformation programs. In-depth knowledge of Telecom OSS architecture and design mandatory. Familiarity with ITIL and enterprise architecture ...

operational situations. If you also have the following, we’re especially interested in talking to you: Background or knowledge of MEICA engineering. Experience using Remedy and SiteTracker. ...

e.g. Firewall Assurance, Cloud Access Security Broker (CASB), Cloud Security Posture Management (CSPM) Experience with ITIL processes Working knowledge of ServiceNow and/or Remedy Ticket Management Systems. Security+ Certification, MCSE, MCSA, CISSP, or better Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment ...

contribute to ongoing process improvements. Requirements: Experience managing high-priority incidents in a multi-client or shared services environment Knowledge of ITIL Familiarity with Remedy or similar ITSM tools Ability to take part in an on-call rota (early and late weekly shifts) Willingness to undergo security clearance Responsibilities ...

single point of contact for technical queries and escalations Investigate deployment failures using SCCM and Intune Own and resolve 3rd-line incidents via the Remedy queue Implement remediation activities to enhance service performance Present detailed Feature Release impact reports to Service Management and customers The Requirements Confidently understand ...

under pressure and drive accountability • Confidence working with suppliers and cross‐functional teams • Understanding of mobile telecoms or infrastructure environments Bonus experience • Familiarity with Remedy, SiteTracker, or similar tools • ITIL awareness or certification If you’re tenacious, collaborative, and motivated by restoring service when it counts, this role offers ...

correct Resolving any issues that may arise from incorrect meter and/or AMR data in a timely and effective manner To manage and remedy industry meter reading rejections Liaise with customers, metering partners, reading agencies, other gas suppliers and internal stakeholders to resolve meter and data queries ...

Role Overview: The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations. This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation initiatives for global telecom clients. Requirement … executing Program governance forums. Ownership of budget. Key Responsibilities: Program Leadership & Delivery: Drive end-to-end delivery of strategic programs BMC Helix and Remedy ITSM systems within Telecom domain. Define program scope, technical architecture alignment, timelines, and success metrics. Technical Oversight: Collaborate with solution architects and engineering teams ...

Title: E2E Program Manager ( ITSM CMDB Remedy/Helix ) Location: Reading- 3 days Onsite … Type: 12 Month Fixed Term Job Summary: Role Overview: The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations. This role combines strong technical expertise with excellent E2E program management skills to ensure successful delivery of large-scale IT transformation ...

complex, high-security environment and enjoys owning and enhancing critical ITSM platforms. The Role You'll take technical ownership of the BMC Remedy platform, ensuring stability, performance, and continuous improvement. Your work will span administration, workflow development, integrations, upgrades, and environment management. You'll also support incident resolution, service …/2) VMware SQL Server (Level 1) PowerShell scripting Networking (Level 1) Strong understanding of ITIL principles Desirable Hands-on experience with BMC Remedy Background working to tight SLAs To learn more, please do reach out to Tom Royston via email on Reasonable Adjustments: Respect and equality are core ...

Site Access Service Desk Analyst Remove barriers. Enable delivery. Keep the network moving. The Site Access Service Desk Analyst sits at the heart of MBNL’s Operational Services organisation, playing a vital role in improving ...

stakeholders. Stakeholder Engagement and Continuous Improvement Work collaboratively with internal and external stakeholders to define standard methods of recording support contract details within Remedy ITSM. Ensure continuous alignment between business, data, and technical teams regarding data requirements and standards. Drive ongoing improvements in asset and data management processes through … framework. Provide internal subject matter expertise (SME) for data, configuration, and product catalogue management. Skills, Knowledge and Experience Systems & Tools - Hands-on experience with Remedy CMDB/ServiceNow/ITSM, Qlik Sense/PowerBI and data migration projects. Data Quality - Strong background in data validation, profiling, and data governance. ...

Title: E2E Program Manager ( ITSM CMDB Remedy/Helix ) Location: Reading- 3 days Onsite … Type: 12 Month Fixed Term Job Summary: Role Overview: The Program Manager will lead a Prime complex, multi-vendor programs in the ITSM BMC Remedy to Helix Migrations click apply for full job details ...

Contract Length: 6 months (with visibility to extend to 12 months) Key Responsibilities Create and manage system access and IDs for partner colleagues through Remedy (or similar tools). Maintain accurate records and uphold data cleanliness throughout the partner lifecycle. Coordinate end‐to‐end onboarding and offboarding processes … speaking with internal/external stakeholders. Ability to multitask and adapt quickly to changing priorities. Experience with system access or service management tools (e.g., Remedy, ServiceNow) beneficial. Experience handling POs or financial workflows (desirable). Telco industry exposure is a bonus but not essential. Start Date: ASAP ...