1 to 25 of 47 SLA Jobs in the North West

DescriptionJob Title, External: Hardware Engineering LeaderJob Title, Internal: Innovation Systems LeaderRoles and Responsibilities: Project Management (Quality, Time, Cost) SLA, Systems Team Development SLA, Systems Product Solution SLA, Systems Architecture Development SLA, Systems DFM SLA, Systems Testing SLA, Systems Compliance (Safety and EMC) SLA, Systems Version Control and Release Management SLA … Documentation and Workflows SLA, Talent SLA, Travel SLA, Fixed Asset SLAKey Decisions: Project Management (Quality, Time, Cost) Program, Systems Team Development Program, Systems Product Solution Program, Systems Architecture Development Program, Systems DFM Program, Systems Testing Program, Systems Compliance (Safety and EMC) Program, Systems Version Control and Release Management Program, Documentation ...

Contributing to infrastructure projects and change initiatives alongside day-to-day ticket work Resolution of escalated colleague service requests or incidents as assigned within SLA, logged and tracked via service desk Building, configuring, and maintaining Azure infrastructure — virtual machines, networking, storage, and app services Supporting Azure governance activities — naming/ ...

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

times. The key role responsibilities include: Delivering end-to-end technical support, ownership, and resolution of client issues in line with agreed SLA/KPI targets. Travelling to client sites to deliver technical services, including project work and escalated support. Installing, configuring, and upgrading hardware and software, including servers ...

agility to our client server teams. Ensuring our offshore IBM, Talent Shared Services and Global Talent Attraction teams are delivering to the standards and SLA’s required to maintain an excellent experience for our service line hiring teams, candidate and recruiters along the whole recruitment lifecycle. Maximise the services provided ...

Identify gaps in ownership, reporting, evidence, and accountability. Reporting & Governance Produce regular security incident reports, dashboards, and performance metrics. Monitor: Incident volumes Resolution performance SLA compliance Escalation trends Provide reporting and updates into governance meetings and operational review forums. Essential Skills & Experience Experience within cyber security, service management, operational governance ...

regularly updating clients on the status of service appointments and maintaining clear, professional communication at all times. Respond to all incoming calls within SLA targets, ensuring every customer receives exceptional service and a positive experience. Manage multiple Freshdesk inboxes (reactive, commissioning, and servicing), ensuring all enquiries are responded to within ...

responsible for: Monitoring, tuning and troubleshooting enterprise systems, resolving incidents and service requests Supporting the O365 and MDM teams in delivering BAU services and SLA commitments Managing and scheduling technical project activities, working closely with Project Managers to deliver planned outcomes Automating repetitive tasks to improve efficiency, reliability and reduce ...

environment, providing first-line support for internal and external users of bespoke systems and client-facing portals. Success is measured by resolving issues within SLA targets, maintaining strong customer satisfaction, and increasing first contact resolution. The role also supports continuous improvement by identifying recurring issues and contributing to knowledge base ...

onboarding, screening, compliance, or regulated industry environments. Experience working closely with Software Development, Product, or Technology teams. Strong understanding of service management principles, KPIs, SLA management, and operational performance monitoring. Excellent communication and stakeholder management skills, with the ability to build strong relationships across departments and with clients. Desirable SkillsExperience ...

detection tuning to improve coverage and reduce noise Manage and mentor Tier 1-2 analysts, supporting development and technical growth Ensure ticket quality, SLA adherence, and high service standards across SOC operations Support onboarding of new customers into monitoring and detection platforms Collaborate with Cyber Security leadership to improve detection ...

piloting in Prescriptive/Predictive modelling Build and manage relationship with stakeholders and extended teams Drive operational excellence within the team Ensure adherence to SLA by 3PP and drive user satisfaction Responsible for adherence to Unilever Control and compliance policies Responsible for bringing in new tools and technologies, around visualization ...

responsible for providing senior-level DCS expertise across the full lifecycle of the energy plants, supporting operational matters, lifecycle planning, change management, supplier and SLA management, as well as cybersecurity and compliance requirements. If you have the relevant experience and are looking for a rewarding role in the Power sector ...

demand. Facilitate onboarding of new team members and manage knowledge transfer during work package transitions. Provide regular reporting to client covering delivery status, risks, SLA performance, and improvement actions. Ensure all working practices comply with client Ways of Working standards and Technology Code of Practice. ESSENTIAL SKILLS & EXPERIENCE Demonstrable experience ...

date inventory of ICT hardware. Responsible for ensuring that support incidents, problems, and requests for change are recorded according to the team’s SLA: o Maintain (and configure when necessary) systems such as: o External web systems (room booker, kerboodle, etc.). o Wireless network. o Anti virus software. ...

user equipment, systems and software supported by the IT Service. Support will be carried out in accordance with the customer's Service Level Agreement as well as the departmental guidelines and policies in the most efficient way. The Service Desk Officer is the first point of contact for all customers ...

stakeholder management and continuous improvement . Key responsibilities include: IAM Service Design and Target Operating Model Leading transition, knowledge transfer and shadowing KPI/SLA management and reporting Stakeholder, risk and issue management Driving continuous service improvement What we're looking for Strong IAM Service Leadership experience in a hybrid ...

mission to provide exceptional 24/7 support across all channels. You will manage and mentor our Service Desk team, ensuring team success, SLA adherence, and customer satisfaction. Drive continuous improvement by implementing ITIL best practices and leveraging customer feedback to enhance our services. Your leadership will be pivotal ...

configuration: forms, views, business process flows, workflows, business rules, security roles Experience working in a support or managed services environment, including ticket/SLA-driven ways of working Comfortable troubleshooting integration and data issues across D365 CE and connected systems Excellent client-facing communication skills, able to explain technical issues ...

accurate vulnerability data, ensuring consistent reporting standards and clear ownership Produce vulnerability reports, dashboards and metrics that give visibility of ageing vulnerabilities, recurring issues, SLA breaches and emerging trends Support governance and compliance by maintaining audit-ready evidence and documentation, and ensuring adherence to vulnerability management processes, policies and risk ...

Driver and Vehicle Standards Agency is recruiting a Service Delivery Manager to lead the delivery and continual improvement of IT services, ensuring they meet business needs and deliver excellent customer outcomes. You will work with ...

seeking a Service Delivery Manager to lead our 24/7 support across channels. You will manage and mentor the Service Desk, ensure SLA adherence and customer satisfaction, and drive improvements using ITIL best practices. You will supervise day and night shifts on a rotating schedule, develop the team, optimize ...

Service Delivery Manager to lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows. You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts ...

CVSS scores, risk ratings and remediation SLAs. Escalating high-risk, overdue or repeatedly unresolved vulnerabilities. Producing dashboards and reports covering vulnerability ageing, trends and SLA performance. Maintaining accurate records and audit-ready evidence. Supporting security governance, assurance and risk-exception processes. Helping improve the effectiveness of the wider vulnerability management ...