20 of 20 SLA Jobs in the North West

management platforms, service reporting and operational analytics Knowledge of Microsoft technologies including Microsoft 365, Entra ID, Intune and enterprise support environments Knowledge of KPI, SLA, customer experience and service performance management metholdologies Desirable Knowledge of NHS digital services, DSPT requirements and healthcare operational environments Knowledge of service automation, AI-Enabled ...

services provider as a 2nd line IT support! Job Overview: This role involves providing 2nd line IT support, resolving incidents and service requests within SLA targets while supporting hardware, software, network, and infrastructure-related issues. The position also includes project support, software and hardware installations, ServiceNow ticket management, and delivering ...

Description Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal and external Project Managers Undertake Non Standard Requests tasks to agreed ...

Undertake incident and request tasks * Possess 2nd line responsibility for resolving incidents to SLA * Maintain a 2% incident per month target * Be responsible for the completion of assigned works within allocated timeframes * Undertake Project Tasks, supporting both internal and external Project Managers * Undertake Non Standard Requests tasks to agreed timescales ...

Defence organisation based in Barrow in Furness. The main responsibilities are: Undertake incident and request tasks Possess 2nd line responsibility for resolving incidents to SLA Maintain a 2% incident per month target Be responsible for the completion of assigned works within allocated timeframes Undertake Project Tasks, supporting both internal ...

Service Management & Business Processes Key areas covered are: Role of the BA Investigation and Elicitation Techniques Process and Data Modelling Stakeholder Analysis & Management IT SLA’s and SOP’s Agile Business Analysis Potential for a permanent role on completion of apprenticeship. Apprenticeship Standard Business analyst (level 4) Training Provider FIREBRAND ...

maintenance, and delivery of the server infrastructure, private cloud services, and associated technologies. Main Duties and Responsibilities: Working on Incidents and tasks based on SLA/KPI Maintenance of the Infrastructure estate including patching, updates, fault finding. Planning and remediation of obsolete infrastructure on the platform. Work with other teams ...

implement enterprise technology strategies, architecture principles and technology roadmaps. Lead multiple technology services through senior managers and specialist teams. Deliver service excellence through KPI, SLA and performance management frameworks. For full details, please refer to the attached job description Person Specification Skills Essential Ability to communicate highly complex, sensitive ...

knowledge to apply fixes where possible. Assisting the Systems and Innovation Manger in Supplier escalations helping manage the responses and fixes within the agreed SLA’s. Use data through SQL and Power BI to provide solutions within the business systems, translating business requirements into data solutions that can be used ...

care Collaborating cross functionally to resolve operational issues Leading root cause analysis and implementing corrective actions Managing contractors and third-party service providers Ensuring SLA compliance and strong service delivery Overseeing site wide facilities management including cleaning, utilities and infrastructure Ensuring environmental compliance and waste management Leading emergency response planning ...

Model, governance framework and RACI. Standard factory demand, onboarding, deployment and service-acceptance processes. Capacity, lifecycle, resilience and operational support model. Service KPI/SLA framework and governance reporting. Service maturity and capability development roadmap. Knowledge-transfer and transition plan for permanent service and product teams. ...

operational ownership and leadership of IAM services within a BAU environment Managing operational service delivery, performance and service-related issues KPI/SLA management, reporting and service improvement IAM Service Design and Target Operating Model Leading service transition, knowledge transfer and shadowing Stakeholder, risk and issue management Driving continuous service ...

automation and system enhancements Drive consistency in operational processes Key Performance Indicators Scheduling Efficiency Engineer Utilisation Open Call Backlog Reduction System Compliance (CASH accuracy) SLA Performance Data Accuracy & Reporting Quality What You'll Bring: Experience in service planning, scheduling, or operations Strong understanding of Fire & Security service environment Experience with ...

regions, or time zones. Experience governing core ITIL processes, including Incident, Problem, Change, and Configuration Management. Experience managing outsourced or managed service providers, including SLA governance and service reviews. Desirable Experience defining and delivering ITSM platform roadmaps as a Product Owner. Experience within manufacturing, engineering, logistics, or other operationally critical ...

solutions that enable business change at scale. • Excellent stakeholder management skills, with the ability to influence senior executives. • Strong commercial awareness, including contract and SLA negotiation. • Exceptional written, verbal, and presentation skills. • Business acumen and understanding of how technology creates value. • Experience applying business change management to reduce risk ...

logo accountsBuild and maintain strong relationships with clients to ensure repeat business, referrals and identification of new opportunitiesLead quarterly business review meetings covering performance (SLA's/KPI's), customer satisfaction, innovation, quality and improvementsLead sales opportunities developed both directly through our Commercial team or through our strategic technology partnerships ...

SQOs; collaborate with Marketing, vendors and alliances on campaigns; support events and timely follow-up. Lead Management & Qualification - Respond to inbound leads within SLA; run concise discovery to confirm need, timing, stakeholders and next step; qualify using industry standard methodologies, create opportunities in CRM, and agree mutual next steps. Nurture ...

function. You will play an active part in Major Incident Management, Service Reviews for Tier 1 suppliers, ensuring that our Tech Department meets its SLA with the business, internal customer reviews and business wide communication related to operational service and stakeholder management. Additionally, you will support IT Admin on invoicing … escalations regarding incidents, service requests or problems related to the GTS trains Perform Ticket triage across all GTS train queues, reporting on trends and SLA breaches and escalating to team and train Product Managers/Product Owners Monitor all GTS train helpdesk queues for level 2 & level 3 alerts Work ...

Virgin Media O2 (VMO2) and CS "B/Hops" (items requiring further action or resolution) within the agreed five-working-day Service Level Agreement (SLA). You will ensure that all reviews are completed within the required deadlines and timescales, helping to meet client expectations. You will liaise regularly with … Mobile, ensuring internal records are accurate and up to date. Review all VMO2 and CS B/Hops within the five-working-day Service Level Agreement to ensure client requirements and deadlines are met. Review resubmitted work, monitor outstanding issues and close defects on Intelex once they have been resolved. ...

finance; articulate outcomes, milestones, and measurable benefits. Insights and Decision Support Lead complex quantitative/qualitative analyses: throughput/capacity modelling, unit economics, SLA/defect metrics, productivity, and client impacts. Stand up KPI frameworks, dashboards, and narrative packs; track benefits realization versus plan and highlight trade-offs. AI-Enabled … operations or risk; able to translate business problems into testable hypotheses and measurable pilots. Strong financial acumen (business cases, benefit tracking) and operational metrics (SLA, throughput, quality, controls). Exceptional written/verbal communication, executive presence, and cross-functional stakeholder management. Thrives as a high-impact sole contributor; proactive, accountable ...