24 of 24 SLA Jobs in the North West

restore normal service operation as quickly as possible, minimising the impact to business operation. Escalate incidents to other teams as stated in the service level agreement or operational level agreement. Ensure and drive adherence to Incident and Request Management process, procedures and policies amongst all delivery teams. Identify potential problems ...

incident bridge calls, investigations, and recovery activities Collaborate with technical leads to develop structured action plans, assigning clear ownership, timelines, and accountability to meet SLA targets Provide matrix management across teams, processes, and third-party suppliers, proactively resolving conflict to maintain progress towards resolution Take overall accountability for restoring service ...

Monitor and manage infrastructure alerts across cloud and on-premise environments Investigate, troubleshoot, and resolve infrastructure incidents Manage ticket lifecycles through ITSM processes and SLA targets Perform daily backup validation and support remediation activities Support monthly patching activities across Windows, Linux, Azure, and VMware estates Assist with Azure and VMware ...

Responsibilities Complete assigned technical tasks within agreed timeframes Support project delivery alongside internal and external project teams Carry out operational and support activities to SLA targets Deliver exceptional customer support and user experience Diagnose and resolve hardware, software, and operating system issues Support desktop deployments, upgrades, and configurations Skills & Experience ...

environment. Key Responsibilities Complete assigned technical tasks within agreed timeframes Support internal and external project delivery activities Carry out operational and support tasks to SLA targets Provide high-quality onsite support to end users Troubleshoot hardware, software, and operating system issues Assist with desktop builds, deployments, and system configurations Skills ...

support function. Strong leadership, communication, and interpersonal skills. Demonstrated knowledge of ITIL and service management frameworks. Experience with performance monitoring, KPI tracking, and SLA management. Ability to manage high-pressure incidents and escalate appropriately. Familiarity with vendor management and third-party service delivery. Desirable ITIL Foundation (or higher) certification. Experience ...

professional manner. Create, update and maintain installation, implementation, maintenance and configuration documentation as needed. Support the wider business by ensuring system performance, uptime, customer SLA's and internal metrics are met. Abide by and comply with company compliance standards, policies, guidelines and or procedures. Support multiple environments; on-prem office ...

internal users and the branch network. Key Responsibilities: Lead and manage the Service Desk team, ensuring first-class customer service and achievement of SLA targets. Plan and provide deskside support for Head Office and branch users. Serve as the first point of contact for technical assistance via phone or email. ...

team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact ...

continuous improvement initiatives Manage stakeholders, risks and issues Essential Skills IAM Service Leadership Service Design and Service Transition Governance and Stakeholder Management KPI and SLA Management Expertise across IGA, MFA, SSO, PAM and PKI Hybrid IAM environments Desirable Active Directory Microsoft Identity Manager (MIM) Microsoft Entra ID Okta BeyondTrust ...

solution specification for all aspects of the technology (business systems access, firewall, desktop, voice solution) including high availability, failover and failback. Document the Service Level Agreement including a comprehensive set of service KPIs (availability, response times, quality of service) and failover (failover target, failover service KPIs, failback) Configure the technology ...

agreed Service Acceptance Criteria including operational expenditure budget Create and publish agreed service artefacts such as (but not confined to) Service Definition, Service Level Agreement and Service Catalogue entry. Chair any necessary meetings between the project and support stakeholders (internal and external) and provide regular progress updates to all support ...

planned deliverables. Automation of repeat tasks to create efficiency and remove error. Troubleshoot with and support M365 and MDM team members to achieve BAU SLA commitments. Produce working documentation/HLD re Toolset or service configuration. Involvement and leadership of new IT Infrastructure projects. Working across clients to share subject ...

Ansible Docker Kubernetes CloudWatch Prometheus Grafana Loki PRTG Experience required: 3+ years in AWS/cloud infrastructure support Production environment troubleshooting Managed services/SLA-driven support Incident response Linux administration Networking fundamentals Cloud security awareness Strong communication skills Package/benefits: Home based working Flexible working options Career development ...

root cause of the incident is identified and actions put in place to prevent reoccurrence; ensuring close out of all actions within agreed SLA Skills, Knowledge & Expertise Relevant Gas Qualification IGEM incorporated/technical engineer SHEA (Gas) NRSWA 1991 (Supervisor ...

email Zendesk support environment Around 400 new customers are onboarded every month Production output growing at approximately 30% year-on-year Strong SLA performance across operational functions Full autonomy to redesign retention strategy and customer lifecycle processes Responsibility for customer communications and engagement activity across the customer base Oversight ...

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development ...

manage cases to utilise information for customer reports, to provide insightful and intelligent recommendations Facilitate recovery, following the resolution of incidents Work to SLA's and KPI's Document and close resolved security incidents according to agreed procedures This is an exceptional chance to join one of the fastest growing ...

implementation projects. You will be a self-starter and be able to manage your own workload but also work as a team member tomeet SLA targets. Main duties of the job The post holder will provide general IT support to the Morecambe Bay Health Community; Acute Trust and Primary Care ...

agreed processes and standards. Prepare and present service performance data for weekly productivity reviews. Produce weekly KPI reports using ticket management system data, highlighting SLA performance, identifying risks and proposing mitigation actions. Deliver comprehensive monthly service reports covering SLA achievement, productivity metrics, customer feedback, performance trends, work-in-progress updates … activities. Manage employee relations matters in partnership with HR, including performance management and disciplinary processes where required. Proactively monitor ticket dashboards to identify potential SLA breaches and communicate risks to relevant stakeholders. Maintain regular communication with local and remote teams through Microsoft Teams and other collaboration tools, ensuring concerns ...

presentations and conferences. Service and Process Development To ensure all break-fix activities are carried out under the contracted terms and within the agreed SLA’s. Administration necessary to support engineering role. Pro-actively train and support end users and prepare relevant documentation. Equality, Diversity & Inclusion: proAV is an equal ...

support to end users, handling escalated tickets from 1st Line and resolving issues across a broad Microsoft and virtualisation stack. You'll work to SLA targets, maintain accurate ticket documentation and escalate complex issues to the 3rd Line team where required. Key Responsibilities: Provide 2nd Line support, handling escalations from … Assist with networking troubleshooting TCP/IP, DNS, DHCP and routing Maintain clear and accurate ticket documentation with timely client updates Contribute to SLA targets and quality standards within a busy service desk Escalate complex or high-priority issues to 3rd Line engineers as needed Essential Skills & Experience Previous experience ...

changes Collaborate with internal teams and vendors on software roadmaps and licencing compliance Ensure all solutions are delivered to meet customer needs and SLA targets Support infrastructure design and optimisation for software delivery Key Skills & Experience Strong scripting skills (PowerShell, VBScript) Proven experience with Microsoft Intune for application packaging … with Microsoft Defender vulnerability management Knowledge of MSIX App Attach Solid understanding of change management processes (risk, testing, rollback, documentation) Experience in ITIL/SLA-driven environments Excellent problem-solving, customer service, and time management skills Ability to work effectively under pressure and across multiple teams Requirements Eligibility to pass ...

delivering high-quality AV installation solutions across a variety of client sites, ensuring all work is completed to the highest standards and within agreed SLA targets. You will work closely with Operations, Technical, Project Management, and other key departments to ensure successful project delivery while maintaining professionalism and compliance with … Deliver AV installation solutions on client sites, including installation of screens, projectors, LED displays, and associated AV equipment Complete installations in line with company SLA requirements and quality standards Support and mentor Trainee AV Engineers, assisting with their development and technical knowledge Provide detailed installation reports, including photographs and relevant ...