22 of 22 SLA Jobs in the North West

resolve support incidents/service requests when received and escalate issues to appropriate teams, whilst ensuring that the BDO IT Client Services team are operating within defined KPI and SLA targets. You will; Provide customer centred support adhering to BDO Quality and service level agreements. Provide call handling, ticket and incident management, escalation and first line investigation and resolution in More ❯

knowledge, skills and expertise; Is able to challenge others in an appropriate way Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA's Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands what the business is trying More ❯

and involved parties are updated with their incident progress either by phone or by using ConnectWise Manage (Our service desk ITSM application) in a timely manner in alignment with SLA’s. Provide your knowledge to troubleshoot and identify technical issues raised by our monitoring platform or by customer engagement. Continuing to either resolve or provide a clear escalation to the More ❯

answering our business clients` calls and logging them onto thet System.. To take responsibility for all first line calls assigned, and follow them through to resolution. To maintain clients SLA agreements with Customers. To liaise with other members of the team and communicate issues and escalations to Senior Team Members. To make outgoing courtesy calls regarding any new software updates More ❯

Management Systems. Your key responsibilities will include: Providing online & telephone software support to customers Supporting industry leading management information system Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed and outcomes communicated to a high standard Maintaining strong relationship with external and internal customers Creating and maintain supporting documentation for internal use To More ❯

phone and ticketing system. Troubleshoot basic hardware, software, network, and account issues. Log, prioritise, and update tickets in the service desk system. Escalate complex incidents to senior engineers within SLA timeframes. Assist with hardware/software setup, Office 365, Active Directory, and VPN support. Monitor systems and report issues to senior staff. Collaborate with Tier 1 & 2 teams and maintain More ❯

that arise during the installation and configuration process Keeping detailed records of hardware configurations, installations, and any changes made. This helps in future troubleshooting and maintenance Adhere to agreed SLA's and KPI's. Support a key long-term partner through their digital transformation. Key Information: Pay Rate: £12.60 per hour. Monday - Friday: 8am - 4pm (3:30pm finish on a More ❯

a blend of remote and office-based work, with a focus on providing exceptional customer service and accurate payroll processing. Key Responsibilities: Process HR and payroll data to meet SLA targets Resolve payroll queries from employees, HMRC, and third parties Maintain confidentiality and data security Provide scheduled payroll reports and support service delivery Advise on UK payroll legislation and contribute More ❯

Manager/IT Director in other associated tasks where required. Providing in-class and walk-in technical support for teaching staff and pupils. Responding to support tickets within set SLA response times. Provision of ICT facilities for external visitors and events. Supporting the IT Service Manager in providing support & training to users. Assist and provide cover for the Theatre Technician More ❯

+ Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pensionOldham, OL8 | Travel required – own car essential Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? Whether you’re just starting your career or already have experience in More ❯

Excellent Benefits (inc. training, 26-31 days holiday (+BH), local government pension Oldham, OL8 | Travel required – own car essential Keywords: IT Support, 1st Line, 2nd Line, Helpdesk, Service Desk, SLA, Apple Mac, iOS, AV, PC, Desktop, Software, Hardware, Education Are you passionate about technology and great with people? Whether you’re just starting your career or already have experience in More ❯

of resolving any local area communication faults on IP networks including routers and switches Diagnose and repair off site communication problems Triage and resolution of faults within a defined SLA Participating in a 24/7 callout rota and frequent lone working are key requirements of the role along with providing input into capital and operational projects to ensure assets More ❯

repair Liaise with garages both via e-mail and the telephone. Data inputting and accepting new jobs onto database Route planning for field engineers Ensuring work is performed within SLA Knowledge and Abilities: A professional and adaptable communication style - both written and verbal; Efficient administrative skills; Strong numeracy, literacy, and IT skills; A proactive attitude, and an enthusiastic approach There More ❯

have the necessary skills to maintain a warm friendly atmosphere. You will be expected to work with a “get the job done” attitude to meet the demands of contractual SLA’s Patient availability may result in different combinations of hours typically between 8am and 8pm on a rota basis. Please note; you will not be working these hours every day. More ❯

longevity of contractual terms Ability to negotiate ensuring the very best price is obtained at all times Regular and effective communication with the rest of the team to ensure SLA, KPI s and delivery dates are achieved Produce detailed quotations and reports for new and existing customers Identify competitor users within the field and keep a detailed log Complete all More ❯

assurance activity, supporting our incident management process and supporting continuous service improvement. You will also be playing an active role in ensuring the Service Desk meets its very strict SLA's. Job Role Responsibilities: Working closely with internal FLL departments to ensure all FTTP orders are progressed and completed within delivery lead times. Ensure all resolver groups are performing to … the expected standard. Resolving any exceptions that occur during the provisioning process within target SLA’s In the event of an issue arising during the provisioning and early life process, aim will be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting … will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the efficiency of the provisioning/fault management process, including escalation and complaint management. Be proactive in identifying potential areas of More ❯

experience with our market leading Learner Management System. Your key responsibilities will include: Providing online & telephone software support to customers Ensuring support requests are handled efficiently and within agreed SLA’s Making sure tasks are completed and outcomes communicated to a high standard Liaise with the relevant internal teams including development and implementation Maintaining strong relationship with external and internal … customers Creating and maintain supporting documentation for internal use DAILY TASKS: Logging support tickets from customers in our ticketing system Tracking and responding to tickets within our SLA Raising development tickets for defects and change requests Working with all areas of the business to contribute to the improvement of the product based on customer feedback Helping to test new software More ❯

Role: IT Field Delivery Engineer - Site Based Location: Manchester - North West Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 More ❯

Role: IT Field Delivery Engineer - Site Based Location: Manchester - North West Contract Type: Permanent Salary Package: Competitive salary plus large company benefits, a broad flexible benefits scheme, and two paid volunteering days per year Hours: 9:00 am - 5:30 More ❯

Are you an aspiring IT Network Technician looking to start your career with a well-established and evolving company? Fourteen IP are specialist Voice and Data Solutions providers focused on providing service, support, and solutions for the Hospitality industry right More ❯

Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key Responsibilities/Accountabilities: * Develop strong effective, relationships with other department heads and … implement a strategy and practical incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ESG objectives * Identify and implement transformational More ❯

Ecommerce Marketplace Executive Rochdale - Office Based Competitive salary & benefits Our Client, a rapidly expanding ecommerce business in the homewares sector are looking to recruit an Ecommerce Marketplace Executive to join their small, friendly team in Rochdale. With a strong presence More ❯