23 of 23 SLA Jobs in the North West

issues) and proactively addressing problems Managing support tickets effectively and resolving them within agreed SLAs, with some out-of-hours support required Assisting with SLA reporting Supporting projects and system upgrades, from testing through to live environments Customer & Stakeholder Engagement Building strong relationships with internal teams and external suppliers Acting ...

mobile devices over a multiple sites. Typically, this is achieved via the Service Desk function within the Trust, which adheres to pre-defined SLA's and also Governmental recognized National Standards (ITIL). You will have good experience of supporting both software and hardware, with good knowledge of Windows Server ...

best practices. Log, manage, and progress incidents and service requests accurately within the ITSM tool, taking ownership through agreed ITIL processes and working towards SLA targets. Contribute to team performance and quality standards, ensuring support is available during operational hours and escalating issues appropriately. Maintain and update the IT knowledgebase ...

days a week at the client's site at Barrow-in Furness. Duties Take ownership of 2nd line support responsibilities, resolving incidents within SLA and contributing to a target of fewer than 2% incidents per month. Complete assigned tasks within agreed timeframes, ensuring quality and consistency. Carry ...

Performing break-fix repairs and delivering quick, effective solutions Carrying out IMAC (Install, Move, Add, Change) tasks Managing your own ticket queue to meet SLA and KPI targets Keeping ticket records accurate and up to date Communicating clearly with users, translating technical issues into simple terms Collaborating with wider ...

team to deliver a first-class support service that meets the needs of our colleagues. Manage team workload effectively, prioritising support requests to achieve SLA targets. Plan and oversee deskside support across the Head Office and branch network, ensuring efficient service delivery. Act as the first point of contact ...

leadership, operational performance, and continuous improvement. Key Responsibilities Lead, coach, and develop a team of NOC engineers Oversee daily operations (tickets, incidents, escalations) Drive SLA performance and structured processes Improve customer experience and communication Ensure smooth handovers and operational continuity Produce operational and service reports Embed best practices and support ...

metrics (e.g., burndown charts, defect rates) to inform decisions Commercial & Financial Awareness Experience managing project budgets, forecasting, and ROI Familiarity with vendor management and SLA oversight Key Attributes Proactive and decisive, with the ability to work under pressure Comfortable making decisions with limited information Strong problem-solving mindset Results-driven ...

metrics (e.g., burndown charts, defect rates) to inform decisions Commercial & Financial Awareness Experience managing project budgets, forecasting, and ROI Familiarity with vendor management and SLA oversight Key Attributes Proactive and decisive, with the ability to work under pressure Comfortable making decisions with limited information Strong problem-solving mindset Results-driven ...

agreed timeframes Support project delivery by working closely with internal and external Project Managers Complete NSR (New Starter Requests) and other service tasks to SLA targets Provide exceptional customer support, ensuring a seamless end-user experience Contribute to continuous improvement through knowledge sharing and technical input What you'll bring ...

helpdesk, call handling, or FM service coordination role is highly desirable. Good IT skills, including Microsoft Office and CAFM systems. Knowledge of SLA/KPI management and compliance procedures is an advantage. Calm under pressure, proactive in solving problems, and able to work independently. An understanding of engineering or building ...

complex formulas, pivot tables, and data visualisation tools. Extract, cleanse, and transform data from multiple sources. Perform accurate calculations for reimbursements and deductions, meeting SLA deadlines. Maintain precise and up-to-date files to support overall data accuracy. Communicate professionally with internal teams and external clients. Produce clear, concise written ...

solutions that enable business change at scale. • Excellent stakeholder management skills, with the ability to influence senior executives. • Strong commercial awareness, including contract and SLA negotiation. • Exceptional written, verbal, and presentation skills. • Business acumen and understanding of how technology creates value. • Experience applying business change management to reduce risk ...

performance-managing a team of NOC Operators, creating a positive, accountable, and high-performing environment Managing rotas, resourcing, and workload planning to ensure consistent SLA delivery across a 24/7 operation Supporting recruitment, onboarding, training, and ongoing development of the team Acting as an escalation point for operational issues ...

Windows Server experience and Linux familiarity Terraform (or similar) and PowerShell experience Strong networking fundamentals (DNS, VPNs, firewalls, routing) Comfortable working in high-availability, SLA-driven environments Nice to have Docker/Kubernetes CI/CD tooling (Azure DevOps, GitHub Actions) CloudWatch, Azure Monitor, Prometheus or Grafana Why this role ...

peer reviews Partner with business stakeholders to transition solutions into business-as-usual operations, including providing standard operating procedures and responding to incidents within SLA timelines Demonstrate understanding of release and deployment processes, including version control; mentor junior developers to enhance their skills in line with development standards Lead development ...

maintenance , including fault finding and minor works Respond to breakdowns in a timely and professional manner Ensure all work is completed in line with SLA/KPI expectations Accurately complete job reports and documentation Liaise with clients and provide a high level of customer service Support compliance with health & safety ...

full Vaioni portfolio across Connectivity, Voice and Security Maintain a minimum 3:1 sales pipeline against monthly targets Respond swiftly to inbound leads ensuring SLA adherence Own inbound lead qualification and progression Qualify opportunities with key decision makers Present, propose and close solutions professionally Maintain accurate CRM data for reporting ...

SQOs; collaborate with Marketing, vendors and alliances on campaigns; support events and timely follow-up. Lead Management & Qualification - Respond to inbound leads within SLA; run concise discovery to confirm need, timing, stakeholders and next step; qualify using industry standard methodologies, create opportunities in CRM, and agree mutual next steps. Nurture ...

desired resolution, Key responsibilities: Act as a point of contact for all Incidents and Problem Records Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule, and conduct incident reviews Ensure the closure of all resolved and end-user confirmed Incident records Provide guidance … Agile DevOps methodology Act as a point of contact for all Incidents and Problem Records Monitor the incidents to ensure that the Service Level Agreement are respected Identify, initiate, schedule, and conduct incident reviews Ensure the closure of all resolved and end-user confirmed Incident records Provide guidance ...

incidents from Client ticket system to Partners ticket system and vice versa Coordinate end to end with various parties for printer incident closure within SLA Printer Calls log analysis Printer availability report preparation and analysis Liaising with third Party suppliers and managing printer issues for resolution Day-to-day Management … unresolved calls to various application and infrastructure support teams Participate in enterprise application release/maintenance activities on request Closely monitor and meet ticket SLA targets Effective time/task management, as well as the ability to be flexible and creative on any given task Operating within ...

support operations across our customer sites, ensuring incident management and other ITIL based processes are followed while helping to ensure our SLA & SMA obligations are always met and delivered to the highest standards. As a support engineer, you will be an integral part of our customers daily operations where … running of IT and manufacturing systems for your site What success in this role looks like: Resolving of assigned incidents within SLA timeframes, ensuring seamless IT operations for our customers Building strong relationships with on-site teams, resulting in high levels of customer satisfaction and positive feedback Identifying and implementing ...

Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional performance. Key Responsibilities/Accountabilities: * Develop strong effective, relationships … incremental improvement plans to make award winning level changes to contribute to improved performance with the Company ESG policy and agreed KPI's and SLA's * Ensure that accurate tracking of the supply chain of materials is maintained and deliver year on year improvement to contribute to the Company ...