26 to 48 of 48 Service Delivery Jobs in Berkshire

critical incident response and problem management within a complex, enterprise-scale IT environment. You will act as the central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause … investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident and decisive individual who can operate under pressure, manage senior stakeholders and coordinate multiple technical teams across a complex, multi-supplier environment. Please note - Due to the nature of the client ...

critical incident response and problem management within a complex, enterprise-scale IT environment. You will act as the central point of coordination during major service disruptions, leading technical teams, suppliers and business stakeholders to restore services as quickly as possible. Alongside incident management, you will drive structured root-cause … investigations, identify recurring issues and ensure lessons learned translate into meaningful service improvements. This role requires a confident and decisive individual who can operate under pressure, manage senior stakeholders and coordinate multiple technical teams across a complex, multi-supplier environment. ***Please note - Due to the nature of the client ...

solution strategy and technical expertise to create differentiated, commercially viable outcomes. The role supports the KAM organisation across pre-sales, solution design and project delivery, while positioning Ericsson as a trusted technology and thought‐leadership partner. About the opportunity The Market Area Europe, Middle East and Africa (EMEA) offers … solution areas, and provide targeted support to Customer Solution Responsible roles and Solution Architects. Coordinate closely with Customer Solution Managers, Commercial Management and delivery teams to maintain alignment on customer strategy, solution scope and execution priorities. Leverage EMEA Networks Practice Area expertise to shape product requirements, new product introduction ...

e.g., enterprise security architecture, compute services, storage, large-scale networking, virtualization, data center, integration architecture (API), orchestration technologies (Kubernetes, Docker, open stack), systems resiliency, service support, Secure application development lifecycle management (DevSecOps), and service delivery). Lead through influence, communicate effectively through clarity of thought and demonstrated … strong technologist with pragmatic view and creative mind, and a natural collaborator with line of business security architects, engineers, developers, application owners, service providers, and senior management. Proven experience securing cloud software, platforms and/or infrastructures. Hands‐on experience as an engineer or architect with public cloud technologies ...

Your Mission Take the reins of my client's 2nd & 3rd Line support teams, driving outstanding performance and ensuring Service Level Agreements (SLAs) are consistently met. Lead with technical expertise, implement best practices, and bring ITIL principles to life by designing and documenting cutting-edge infrastructure. What … Inspire & Support the Team: Collaborate with the Service Desk Manager to guide the Incident Management Team, ensuring top-notch support on a daily basis. Empower Talent: Develop training programs that boost product knowledge and keep the team at the forefront of technology. Streamline Operations: Review, recommend, and implement processes ...

Role Reporting to the Senior Global Technical Support Manager, the Team Lead, Technical Support is responsible for the day-to-day direction, performance, and delivery of the EMEA Global Technical Support Team. This hybrid role combines hands-on support for complex customer issues with operational leadership to deliver consistent … high-quality service and meet team objectives. In this role, you will have the opportunity to: Lead and support the EMEA technical support team to achieve defined service levels, performance targets, and team objectives. Provide hands-on technical support for complex or escalated customer issues across email, phone ...

## Head of Partners – Delivery & EcosystemApply: Hybrid: UK, Windsor: UK - Remote: Full time: Posted Today: End Date: October 16, 2026 (10 days left to apply): JR102560For more than 40 years, Accelya has been the industry’s partner for change, simplifying airline financial and commercial processes and empowering … drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. **Head of Partners – Delivery & Ecosystem****Role Purpose**Accelya is developing a network of strategic delivery partners — hyperscalers, global and regional systems integrators, and specialist implementation providers — capable ...

Performance reviews, etc).* Drive asset re-use (N365) and automation adoption to secure efficiencies e2e (focus on pre-sales and their continuity into delivery).* Provides pre-sales Operations support to the CU and SLs, ensuring proper governance.* Support implementation of EMEA CSS transformation & improvement initiatives … Engineering, Business administration, Big Data/computing/IT.* PMI certification.* Domain and Portfolio understanding, including the implications of technology transformation for both delivery and operations.* Strong Ericsson Knowledge.* Business, Commercial and Financial understanding.* Minimum 10 years of relevant experience.* Analytical Mind and problem-solving attitude.* Anticipates customer ...

portfolio spanning AI and automation, Dynamics 365, Power Platform, Modern Work, Security and Managed Services, you'll help organisations address practical challenges around productivity, service delivery and digital transformation. What's on offer £60,000-£70,000 base salary. Uncapped commission. £5,000 annual car allowance. … fortnight: compress 10 working days into nine and take every other Friday off. 25 days' holiday plus public holidays, rising with service to 28 days, plus your birthday off. Holiday exchange scheme: buy up to 10 additional days or sell up to five. Private medical insurance, medical cash plan ...

HCLTech is seeking a seasoned Service Delivery Manager for London, with hybrid work at client site. The role requires extensive Information Security leadership, overseeing CSFC Operations and a 100+ member team to meet SLAs across multiple customers. Minimum qualifications include CISSP/CISA/CISM and at least ...

leading cybersecurity company providing complete protection against complex threats. Our platform protects email, data, applications, and networks with innovative solutions, and a managed XDR service, to strengthen cyber resilience. Hundreds of thousands of IT professionals and managed service providers worldwide trust us to protect and support them with … driving product adoption, and identifying upsell or cross-sell opportunities. They develop strategic success plans aligned with customer business strategies and manage product/service delivery in association with cross-functional teams. They work with account management teams in analyzing sales data and improving sales processes. What ...

drives the airline industry forward and proudly puts control back in the hands of airlines so they can move further, faster. Head of Partners – Delivery & Ecosystem Role Purpose Accelya is developing a network of strategic delivery partners — hyperscalers, global and regional systems integrators, and specialist implementation providers — capable … partner with already such as AWS, DXC, plus looking at the broader ecosystem for others not yet engaged. These partners are focused on delivery and technical capability rather than sales pipeline- success is measured in the quality, readiness and consistency of partner-delivered implementations into our Airline Customers ...

Maidenhead, United Kingdom, seeks a seasoned Project Manager to oversee a complex digital service delivery programme. You will drive end-to-end planning, governance, and collaboration with delivery and product teams to meet milestones and stakeholder expectations. The role requires strong governance, risk management, and experience with ...

better, be more and ultimately, be more fulfilled. To learn more about how we can supercharge progress for you, visit www.hcltech.com Job Title Service Delivery Manager Location: London, Uk ( Hybrid mode at client location ) Role Summary: Minimum overall experience of 15 years - Minimum of 10 years’ experience … CISA, CISM, Required (atleast two) OEM certifications. Manage the day-to-day working of the CSFC Operations for the different customers. Organizational Functions: 1. Delivery of the operations of CSFC are as per the agreed SLAs and expectations from the customer. 2. Identify the in-efficiencies in the operations ...

develop the UK Expertise Centre for BoxTop, a critical freight and supply chain software platform. You will drive 24/7 service resilience, incident management, and escalation processes to meet SLAs and customer expectations. You will mentor a technical support team, improve diagnostic documentation, and collaborate with Product ...

right there— the scale, the expertise, and the opportunity to grow your career in a business-critical industry. Job Title: Senior Service Solutions Analyst Possible locations: Portsmouth, NH, USA (Hybrid), Remote (U.S.-based candidates working EST hours) UK, Reading (Hybrid), UK, Remote. Working hours are expected to overlap largely … with U.S. Eastern Time (ET) business hours. Please note: Visa sponsorship is not available for this role. Position summary: The Senior Service Solutions Analyst partners with Sales, Solution Consultants, and Professional Services Delivery to scope, shape, and position services offerings that accelerate customer outcomes and drive services bookings. ...

Manage the full sales cycle through to onboarding and handover Build relationships with IT leaders and senior decision-makers Work closely with technical and service delivery teams Benefits: £40,000-£50,000 + commission 24 days holiday + Bank Holidays Company pension Private healthcare after 6 months Life … Previous Managed IT Services or B2B IT services sales experience Strong new business and account management experience Excellent commercial and negotiation skills Knowledge of service desk, cloud, infrastructure or cyber security services advantageous Confident engaging with senior stakeholders and C-level executives ...

Ditton Park, Datchet in the UK with offices throughout Europe. The Information Technology Group of Hitachi Europe Ltd is part of Hitachi’s shared service for EMEA (Europe, Middle East and Africa) and responsible for delivery of IT services to Hitachi companies in our region. What … doing The Business Applications and Project Manager is responsible for the management, continuous improvement and delivery of business application services across the organisation. Reporting to the Head of Projects and Customer Solutions, this role ensures that key applications are reliable, fit for purpose, well governed and aligned to business ...

organisation within the defence and security sector, is seeking a Programme Manager with strong IT supplier management expertise to support strategic supplier governance and service delivery. The role offers the opportunity to work within a highly regulated aerospace and defence environment, based in Reading on a hybrid basis with … supplier lifecycle, including evaluation, selection, tendering, contract negotiation, performance management and offboarding Establish and operate a robust IT supplier governance framework, including service level agreements and performance metrics Act as a key liaison between Digital Information teams, business stakeholders, procurement, finance and external suppliers Lead supplier review meetings ...

projects to baselined time, cost, and quality targets. Develop and maintain Project Initiation Documents (PIDs), ensuring robust cost, schedule, and resource estimation. Oversee delivery partners and suppliers, ensuring quality and contractual commitments are met. Produce and maintain detailed project schedules, managing critical paths, dependencies, and resourcing. Manage all project … regulatory requirements. Provide accurate, timely reporting to the Digital Construction Programme Manager, PMO, and governance boards. Support lessons learned and continuous improvement across the Delivery function. Essential Skills: Strong understanding of project management methodologies (Prince2 Practitioner, APM or equivalent). Skilled in MS Project, Excel, PowerPoint, and Word. Knowledge ...

encouraged to thrive. Where will you be working? At M Group Telecom, were enabling and enhancing telecom networks, playing a lead role in the delivery of our tech enabled future. We deliver full network cycle services for fixed, private and mobile operators. Private networks- We find the best technology … with a robust training strategy. Lead from the front in embracing business change and transformation programmes focused on cost, revenue, customer, and people. Operational Delivery: Execute and deliver all programmes of work across your patch, ensuring performance and quality metrics support revenue and customer on-time service delivery. ...

met. You will design and document infrastructure with ITIL principles, lead incident management, mentor staff, and report insights to senior stakeholders to continually improve service delivery. Strong communication, leadership and hands-on technical skills across Microsoft, VMware, networks and cloud are essential. #J-18808-Ljbffr ...

drive performance, and ensure SLAs are met. You will design and document cutting-edge infrastructure using ITIL principles and best practices, collaborating with the Service Desk Manager to guide incident resolution and service delivery. Ideal candidates have a track record in IT managed services, strong leadership ...