1 to 25 of 111 Service Delivery Jobs in the North West

A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager/Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge … in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager/Service Delivery Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a … team of engineers working in a NOC and technical support environment, and also work closely with project implementation/delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance More ❯

Overview Do you want to help diverse organisations to implement effective and efficient customer service transformation strategies, thinking creatively to solve client issues? Deloitte Digital is building a team of talented individuals to deliver impactful customer service transformation. If you have experience in designing and implementing effective strategies, optimising service delivery, and leveraging technology, this could … make and action we take, guiding us to deliver impact how and where it matters most. Connect to your opportunity We are looking for people who are passionate about service transformation; experts in their field who bring out the best in others, and can drive change without compromising standards, integrity or culture. You will work with outstanding talent to … design and deliver end-to-end service transformation with the customer at the heart of our solutions. This means you could be working on a wide range of projects including: Designing and implementing customer service transformation strategies: Developing tailored solutions encompassing process optimisation, technology enablement, organisational design, and performance management. Leveraging technology for service excellence: Advising clients More ❯

A leading and expanding IT services provider are looking for a key new hire as the business evolves and continues to take on new customers, to join in a Service Desk Manager/Service Delivery Manager role. Overseeing a small but growing team of analysts and engineers with a focus on network and security products. Technical knowledge … in the field would be preferred but not essential, as this is not a hands-on technical role. The Service Desk Manager will oversee the day-to-day running of the Service Desk and Service Delivery function, ensuring excellent service and resolution of complex issues. You will manage a team of engineers working in a … NOC and technical support environment, and also work closely with project implementation/delivery engineers to ensure a smooth transition from project delivery to support of new services. Key responsibilities include: Leading, mentoring, and developing the Service Desk team Managing rotas, workloads, and escalations effectively Monitoring SLAs and producing detailed performance reports Driving continuous improvement across service More ❯

Head of Service Delivery - Warrington £80,000 - £100,000 Per annum Vehicle/Allowance Main Purpose: Reporting to the MD with ultimate accountability for delivering a transformational service to customers in the delivery of service in accordance with SLA's and KPI's and facilitating that the teams ensure future Company success by delivering exceptional … with other department heads and team members to ensure that all go live projects have necessary and correct; administration, resources, compliance and approvals from relevant bodies to proceed with delivery of projects and that these are resourced efficiently and effectively to deliver optimum ROI * Facilitate the development and effectiveness of the SMT by building a; cohesive, aligned, focussed & shared … on their responsibilities and only involved at points of critical escalation * Ensure that accurate and timely; communication, instruction and controls are in place to; commence, maintain, monitor and complete delivery of projects to agreed KPI's * Ensure that all policy, procedure and process is effectively mapped, documented & delivers incremental improvements for the business * Identify opportunities to improve service More ❯

Service Delivery Manager Location: Broughton Inside IR35 Contract: 6 Months Rate: £41.00/hour Umbrella | £30.64/hour PAYE Hours: 35 per week A leading organisation in the aerospace and digital transformation sector is seeking a Service Delivery Manager to join its Digital Workplace (DW) team. This role is based onsite in Broughton and will be … part of a locally embedded team supporting the daily operations of all DW products at the location. Role Overview: The Service Delivery Manager will be responsible for ensuring high-quality end-to-end support across the organisation's digital workplace services. The successful candidate will manage supplier relationships, monitor service performance, and act as a key liaison … between business functions and digital product teams. Key Responsibilities: Monitor service quality using ServiceNow dashboards and provide regular reporting. Manage and resolve business escalations within agreed processes and timelines. Support users and internal service representatives (ISRs) with daily demands and escalations. Review and challenge supplier root cause analyses and action plans. Conduct face-to-face meetings with business More ❯

Creative Health Service Delivery Manager Hours of Work: Part-Time - 21 hours per week (Tues to Thurs, 9am4.30pm, with some evening and weekend working required with time off in lieu). Place of Work: START, Brunswick House, Salford M6 and various outreach sites as appropriate Salary: £40,000 per annum FTE (£24,000 per annum actual for … innovative programmes that improve wellbeing, reduce isolation and support recovery thereby helping to improve people's lives. About the Role We are seeking an experienced and motivated Creative Health Service Delivery Manager to lead the operational delivery of our flagship creative health services. You will take full responsibility for meeting NHS contractual requirements and Key Performance Indicators … KPIs), ensuring services run smoothly, achieve outstanding outcomes and remain a trusted part of the healthcare pathway. In this role, you will: Lead and manage a multidisciplinary delivery team, providing supervision, support and performance management Ensure accurate data, documentation and outcomes are maintained in line with Commissioner and organisational standards Drive quality assurance, ensuring learning is shared and improvements More ❯

We believe putting people at the heart of designing, building and delivering public services leads to better outcomes for everyone. About the role We are hiring for a Senior Service Delivery Manager to join Made Tech's Managed Service. This role plays a critical part in our mission to make public services better. Our Managed Service team … services from life-saving services that support blue-light operations, to platforms that ensure the smooth running of government. This role reports into the Head of Managed Services. Senior Service Delivery Managers resolve a variety of different problems. They focus on continuously improving both themselves and the team they manage, and take a data-driven approach to prioritisation … managing your team's capacity and measure the success against contractual commitments such as SLAs and KPIs. This role will involve supporting 4-5 services in parallel. Key responsibilities Service Operations Implement and champion ITIL or Agile Service Management processes for incident, problem, and change management. Lead the resolution of major incidents and conduct root cause analyses. Use More ❯

Service Delivery Manager - Manchester - Up to £40,000 The Role Are you a Technical Leader who is looking for a new challenge? We are on the search for a demonstrated leader who is experienced Microsoft Exchange, Azure, Applications, server, storage and security. As the Service Delivery Manager, you will be responsible for maintaining SLAs from a … service provider standpoint. This is across service desk and project delivery. The company is highly accredited and is a regional player. In this role you will be responsible for managing a close-knit team, ensuring SLAs are met across the board and coordinating internal resources for various projects. You will be comfortable to be hands-on and analyse … areas of improvement, breaking down the workload and doing a lot of people management. Role Requirements Previous experience leading a service desk Project Delivery/Management Experience (Az, O365). Leadership/Management Experience Stakeholder Management Excellent Interpersonal Skills The Company My client is an employee centric service provider who pride themselves on the training and development More ❯

Service Delivery Manager - Manchester - Up to £40,000 The Role Are you a Technical Leader who is looking for a new challenge? We are on the search for a demonstrated leader who is experienced Microsoft Exchange, Azure, Applications, server, storage and security. As the Service Delivery Manager, you will be responsible for maintaining SLAs from a … service provider standpoint. This is across service desk and project delivery. The company is highly accredited and is a regional player. In this role you will be responsible for managing a close-knit team, ensuring SLAs are met across the board and coordinating internal resources for various projects. You will be comfortable to be hands-on and analyse … areas of improvement, breaking down the workload and doing a lot of people management. Role Requirements Previous experience leading a service desk Project Delivery/Management Experience (Az, O365). Leadership/Management Experience Stakeholder Management Excellent Interpersonal Skills The Company My client is an employee centric service provider who pride themselves on the training and development More ❯

Partner Service Delivery Manager Wigan or Worcester £50,000 - £65,000, £6,600 car allowance + other excellent benefits ?Do you have at least 7 years experience in contract and performance management within a complex logistics or delivery partner environment? ?Are you a collaborative leader who builds strong relationships and fosters continuous improvement across third-party networks … Do you bring a thoughtful approach to compliance, governance, and stakeholder engagement in a fast-paced operational setting? If so, ArrowXL is looking for a Partner Service Delivery Manager , based inWigan or Worcester. Youll be empowered to make a meaningful impact within a supportive and collaborative environment. Youll lead the operational and financial delivery of our Delivery … challenges and drive improvement. Youll work closely with internal stakeholders such as our Central Support Services, Senior Operations Team, and Senior Commercial Team, as well as external stakeholders including Delivery Partners, Local Provision Suppliers, and Customers. This role would suit someone from a logistics, retail, or field-based service background whos used to managing third-party providers in More ❯

Service Delivery Manager Location: Broughton, Chester (on-site) Contract: 6 months (with potential for extension) Hours: 35 hours per week (4.5 days, flexible between 7am-7pm) Pay: £30.64 per hour (PAYE)/£41.00 per hour (Umbrella) Security Clearance: BPSS+ (arranged by Airbus) IR35: Inside About the Role At Guidant Global, we're proud to partner with Airbus to … deliver digital transformation across the business. As a Service Delivery Manager, you'll play a key role in supporting the daily operations of Digital Workplace (DW) products at the Broughton site. You'll be part of a collaborative, locally based team, building strong relationships with business functions and ensuring employees have access to simple, intuitive, and secure workplace … tools. What You'll Be Doing Service Excellence: Monitor and report on service quality using ServiceNow dashboards, ensuring high standards are maintained. Stakeholder Engagement: Act as the main point of contact for business escalations, managing these within agreed processes and timescales. Supplier Management: Oversee relationships with service providers, reviewing root cause analyses and action plans, and supporting More ❯

Role Title: Service Transition Manager Location: Knutsford, Hybrid, 2-3 day onsite Duration: Until 29 April 2026 Rate: £500 per day - PAYE via Umbrella Only Role Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/… planning, support requirements definition, configuration and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service management, where business-as … usual support services are delivered by the support groups. Work closely with the projects teams, service owner and service delivery manager, the first line and second line support managers and SME teams, change management and the infrastructure teams. Responsible for gathering and articulate service requirements Review validate project deliverables, ensuring they meet the minimum quality standards More ❯

Job summary Midlands and Lancashire CSU provides a highly regarded IT Service Desk. Within our teams in Cheshire, Midlands and Lancashire, our experienced Service Desk staff answer thousands of requests for help every day. Our Service Desk is used by NHS organisations (ICB's, Acute and Community Trusts), GP practices, and many non-NHS clients in Local … Authorities and pharmacies. We are looking for highly motivated and capable individuals to join our team as Service Desk Analysts. The team provides 1st line support as our first point of contact for users via telephone, email and self-service portal, therefore strong communication skills are essential. This hybrid role requires a mix of mandatory onsite working and …/CSU candidates will take preference and will be considered first. Main duties of the job We are looking for team players with a confident telephone manner, excellent customer service skills, and the ability to deliver a high quality customer-focused professional service. The post holder will be required to meet objectives within a timely manner and within service More ❯

ready to spearhead a groundbreaking Digital Transformation Programme within the NHS? We are seeking a visionary leader to take the helm of delivering our comprehensive digital strategy, ensuring the delivery of top-tier healthcare through innovative technology. Transform healthcare with your vision. Lead a dynamic team towards a digital future, where you're planning and innovative leadership will revolutionise … patient care and service delivery. Embrace the challenge, inspire change, and make a lasting impact in the NHS. Ready to make a difference? Apply now and be the change. Main duties of the job Responsible for the development, implementation, and management of a comprehensive Digital Transformation Programme to include planning, scheduling, reporting, risk management, benefits realisation, assurance, budget management … and quality standards. Management of the Digital Transformation Programme Delivery Department who are tasked to ensure the designed and agreed Programme is delivered on time and to the relevant KPI's. Management of the Business Analysis department that is responsible for maintaining relationships with clinical and non-clinical services across the Trust to understand system requirements and identify opportunities More ❯

We have partnered with a company who are seeking an experienced SAP Service Delivery Manager to take ownership of global BAU support operations for SAP, with a particular focus on S/4HANA. With 18 months left in a significant S/4HANA transformation journey, this role offers the opportunity to shape the future of SAP service delivery and ensure operational excellence. Key Responsibilities Lead day-to-day support operations for SAP technologies across a global environment, ensuring optimal performance, availability, and compliance with SLAs. Oversee Incident, Problem, and Change management processes, acting as the escalation point for support-related issues. Manage vendor relationships for SAP support and Application Management Services (AMS). Drive continuous … improvement through KPI monitoring and service optimisation. Ensure compliance with internal controls, audit requirements, security standards, and licensing regulations. Lead SAP change and release management processes. Provide strategic direction for BAU SAP projects. Line manage a multi-functional SAP support team, including functional consultants, BI development, and governance. About You Proven track record in leading application functions through significant More ❯

AV Project Manager – Service Delivery Location: Hybrid Bolton/But can be located anywhere in the UK Salary: 30-40k DOE Travel Required: Yes including overnight stays We are seeking an experienced and adaptable Project Manager to join our Service Delivery team. This role goes beyond traditional project management you will be required to lead … understanding of project management principles, experience within technical or AV environments, and the ability to thrive in fast-paced, hands-on settings. Key Responsibilities: • Take full ownership of the service delivery project lifecycle from planning and execution to on-site installation and final sign-off with the client. • Allocate tasks and responsibilities based on team members’ skills, experience … all projects are delivered on time and within budget. • Oversee multiple concurrent projects ranging from small installations to complex, high-value deliveries. • Supervise on-site installation engineers throughout the delivery phase to ensure quality and client satisfaction. • Serve as the single point of contact, providing regular updates to both internal teams and clients. • Support and mentor junior project managers More ❯

AV Project Manager Service Delivery Location: Hybrid Bolton/But can be located anywhere in the UK Salary: 30-40k DOE Travel Required: Yes (including overnight stays) We are seeking an experienced and adaptable Project Manager to join our Service Delivery team. This role goes beyond traditional project management you will be required to lead … understanding of project management principles, experience within technical or AV environments, and the ability to thrive in fast-paced, hands-on settings. Key Responsibilities: Take full ownership of the service delivery project lifecycle from planning and execution to on-site installation and final sign-off with the client. Allocate tasks and responsibilities based on team members skills, experience … all projects are delivered on time and within budget. Oversee multiple concurrent projects ranging from small installations to complex, high-value deliveries. Supervise on-site installation engineers throughout the delivery phase to ensure quality and client satisfaction. Serve as the single point of contact, providing regular updates to both internal teams and clients. Support and mentor junior project managers More ❯

paced support team within the Digital Services department of The Christie. Our Tech Bar team are well established and a friendly, fun support team who deal with around 4500 service requests a month.The post holder will provide leadership to the Tier 2 Tech Bar team, and responsible for the delivery of an efficient, responsive, effective and customer focused … Tier 2 support team. The Lead Support Technician will have supervisor responsibility for ensuring that the Tier 2 support team provide appropriate levels of customer service and support in line with corporate Service Level Agreements. Lead Support Technician will work closely with the Tier 1 Lead Support Analyst, IT Service Delivery Manager and Digital Operations Lead … in supporting all aspects of operational delivery within the Tier 2 technical support team to agree quality standards, to support the Trust's everyday IT support and to support the IT strategy, ensuring a high performing, structured and co-ordinated approach to the provision and delivery of IT support. The post requires a combination of technical skills, customer More ❯

Senior IT Support Engineer - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Service Delivery, System Management, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Systems Administrator/Support Engineer required by professional services company with systems and support team dispersed across multiple … perspective. Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments as well as L2 … Office, particularly MS Exchange and SharePoint. Knowledge of layer 2 and 3 networks, IPS/IDS firewalls On prem and cloud based backups; Sage and other business applications. Service delivery and service improvement ITIL awareness Thisisanexcellentopportunitytojoinawell-establishedmedium-sizedglobalbusinessintheongoingenhancementoftheircorebusinesssystems.YouwillneedtolivewithinthelocalvicinityofLancaster,Preston,BoltonorBlackburnandbeabletocommuteintothecityeasily. More ❯

Senior IT Support Engineer - Microsoft/Wintel, O365, Exchange, AD/GPo/Azure/Entra, Azure Cloud/VMWare, Telephony, Networks LAN/WAN/VPN/VLAN, Service Delivery, System Management, ITIL. Permanent, Lancaster, Lancashire, c.£45k IT Systems Administrator/Support Engineer required by professional services company with systems and support team dispersed across multiple … perspective. Management and maintenance of all systems - hardware, software, telephony, and data networks. Day-to-day system operations, on-premise and Azure cloud networks and server infrastructure. Support the delivery of projects related to business and infrastructure environments Maintain technical oversight of core Windows server is your cloud office 365/exchange mail server environments as well as L2 … Office, particularly MS Exchange and SharePoint. Knowledge of layer 2 and 3 networks, IPS/IDS firewalls On prem and cloud based backups; Sage and other business applications. Service delivery and service improvement ITIL awareness This is an excellent opportunity to join a well-established medium-sized global business in the ongoing enhancement of their core business More ❯

The Opportunity: Avantor is looking for adedicated and experienced Laboratory Support Service Lead to join our team in Macclesfield, UK . In this position, you'll be responsible for the day-to-day operational management of analytical laboratory support teams within defined areas of a major pharmaceutical research site. You'll not only oversee service delivery, health … Friday, core hours The Team You'll lead a team of 4-6 laboratory support staff within Avantor's Lab and Production Services (LPS) department. Working closely with other service leads, managers, and scientific stakeholders, you'll ensure high-quality service delivery and operational excellence across the site. What we're looking for A degree in a … Microsoft Office 365 and familiarity with lean methodologies such as Kaizen and Tiered Daily Management Excellent communication, planning, and stakeholder engagement skills, with a commitment to continuous improvement and service excellence How you'll thrive and create an impact Lead and manage a lab support team, overseeing daily operations, performance, and resource planning Ensure compliance with health & safety, training More ❯

support the decision-making of clinical and operational staff, we're using technology to increase organisational efficiency and improve patient health outcomes. Main duties of the job The Digital Service Improvement Manager is responsible for managing the lifecycle of all Digital service improvements, ensuring all digital services are delivered to SLA's and that any issues are resolved … IT working in an Infrastructure support role Significant experience in working in a large, complex, multi-site IT environment Proven knowledge and experience of leading a customer facing IT service delivery environment including delivering Service Level Agreements Substantial knowledge and experience in the management and use of Industry standard service desk systems and call distribution systems … Good working knowledge of wide range of IT Skills - Server and PC Environment, including Microsoft Office Packages, Microsoft SCCM. Knowledge of Internet/Intranet concepts Experience in service continuity/disaster recovery planning Significant experience in managing teams and running complex technical projects Project Management methodology Desirable Previous experience in NHS IT environment Knowledge of Server concepts Knowledge of More ❯

the world. They employ over 20,000 people and boast annual revenues of over $4 billion. Your new role The Finance Systems Manager (EMEA) will lead the strategic direction, service delivery, and continuous improvement of finance systems across 19 countries, supporting over 4,000 users. This role oversees SAP platforms including S/4HANA, Concur, and SAC, ensuring … system stability, compliance, and alignment with business needs. Key responsibilities include managing external service partners, coordinating development and upgrades, driving product strategy and roadmap, and collaborating with stakeholders across Finance, HR, and IT. You will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery More ❯

the world. They employ over 20,000 people and boast annual revenues of over $4 billion. Your new role The Finance Systems Manager (EMEA) will lead the strategic direction, service delivery, and continuous improvement of finance systems across 19 countries, supporting over 4,000 users. This role oversees SAP platforms including S/4HANA, Concur, and SAC, ensuring … system stability, compliance, and alignment with business needs. Key responsibilities include managing external service partners, coordinating development and upgrades, driving product strategy and roadmap, and collaborating with stakeholders across Finance, HR, and IT. You will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery More ❯

the world. They employ over 20,000 people and boast annual revenues of over $4 billion. Your new role The Finance Systems Manager (EMEA) will lead the strategic direction, service delivery, and continuous improvement of finance systems across 19 countries, supporting over 4,000 users. This role oversees SAP platforms including S/4HANA, Concur, and SAC, ensuring … system stability, compliance, and alignment with business needs. Key responsibilities include managing external service partners, coordinating development and upgrades, driving product strategy and roadmap, and collaborating with stakeholders across Finance, HR, and IT. You will also lead a small team, monitor performance metrics, and champion innovation and scalability in finance technology solutions. Responsibilities: Manage Finance system service delivery More ❯