1 to 25 of 62 Service Delivery Jobs in the North West

Service Delivery Manager - Manchester £70,000 - £78,000 + Benefits A Leading Consultancy is seeking x2 Service Delivery Managers for their Manchester office, with hybrid working (2-3 days a week). Due to the nature of the role this position will require the successful candidate … undergo SC clearance and be a Sole UK National. As a Service Delivery Manager, you'll play a key role in ensuring the effective delivery of infrastructure Managed Services to our clients. You'll be responsible for managing contract and financial obligations, maintaining client satisfaction, and driving ...

Type: Full-time, Permanent Working Pattern: Hybrid (minimum 3 days per week in the office) ______________ About the Role We are working with a Managed Service Provider (MSP) that is investing heavily in the growth of its Customer Success function. They are seeking an experienced Customer Success Team Lead … build and lead a Customer Success team within a fast-paced, service-led MSP environment. This is a strategic, hands-on role combining people leadership, account ownership, and commercial oversight. You will manage a portfolio of high-value managed service clients while coaching the team to deliver proactive ...

solutions that make a positive impact. OCU Digital is the face of the technology for OCU, a new opportunity has risen for a UK Service Delivery Manager to come and join us based in Preston. Please note the role is based 4 days per week in the office … ideal role for an experienced and engaging Problem Manager looking for a step up in there career! About the role This a pivotal service leadership role at a transformative moment in the company's growth. As the UK Service Delivery Manager, you will lead the operational performance ...

Position: Service Delivery Lead. Location: Wolstenholme Funeral Directors, Accrington Job Type: Full-time, 38.33 Hours per week. Salary: £28,505 per annum We're looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead . … with compassion, dignity, and care. Your role will ensure that families feel supported, respected, and reassured every step of the way. The Role As Service Delivery Lead, you'll be responsible for overseeing the entire care journey of the deceased while ensuring the highest standards of respect, dignity ...

shift allowance In addition, you will also get these great benefits: Annual Leave Entitlement 31 days entitlement (including statutory bank holidays) which increases with service! Holiday Buy SchemeBuy up to 5 additional days Enhanced Pension Plan including ArrowXL company contributions Life Insurance Company funded 2x basic salary life cover … from day one Enhanced maternity, paternity, adoption and shared parental leave Long Service Awards Awarded for every 5 years service Employee of the Month Incentives Local winners across the country plus an overall winner chosen by the CEO Progression and Development Opportunities Investment into your career path ...

Service Transition Manager Location: Hybrid 3 days on site Knutsford Duration: 27/11/2026 Rate - £638 Role Description: "As an experienced Service Transition Manager responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service … change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service ...

Role: Technical Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling … continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement ...

Technical Operations Director Salary: £80,000 Location: Manchester Sector: IT Managed Services Overview We are seeking an experienced, Technical Operations Director to lead technical service excellence across our Managed Services business. This role is pivotal in driving high-quality service delivery, ensuring robust technical standards, and enabling … continuous improvement across all operational functions. The successful candidate will bring deep MSP experience, strong technical governance capability, and the ability to elevate service quality across diverse commercial clients. Key Responsibilities * Operational Leadership & Continuous Improvement * Partner with the COO and senior leadership to design and deliver a continuous improvement ...

business as they hire a VP, Customer Operations to take executive ownership of the post-sales customer journey-from enterprise onboarding through in-life service and platform reliability. This is a true transformation role, bringing together DevOps/Service Operations, Client Delivery, and Service Delivery … processes that deliver predictable outcomes as the company grows. What you’ll lead: End-to-end Customer Operations ownership across implementation, support and operational service DevOps/Service Operations : reliability, monitoring, incident response, capacity and change management Client Delivery : repeatable enterprise onboarding, implementation governance, documentation, handover into ...

Position: Service Delivery Lead. Location: Wolstenholme Funeral Directors, Accrington Job Type: Full-time, 38.33 Hours per week. Salary: £28,505 per annum We're looking for a dedicated and compassionate individual to join our team at Wolstenholme Funeral Directors as a Service Delivery Lead click apply ...

summary At NHS Blood & Transplant (NHSBT), we provide a service that is unique, we help our donors do something extraordinary to save or enhance a life in need. You too can join us and play your part in our life-saving organisation. Join our dedicated team in NHSBT organ … programme team at the forefront of organ transplantation projects, ultimately saving and improving lives. The establishment of a national Assessment and Recovery Centre (ARC) service will extend equitable access to life-saving products and treatments to everyone that needs them and bridge the gap between shortage of organs available ...

driving digital modernisation across infrastructure, business applications and ways of working. Key Responsibilities Own the group-wide Digital & IT strategy, governance and roadmap Lead service delivery across service desk, field support and infrastructure Drive implementation and optimisation of Microsoft Dynamics 365 Own and improve the care management … money Lead and develop a multi-disciplinary digital team What Were Looking For Senior leadership experience owning IT across multi-site organisations Strong service delivery and ITIL-aligned operational control Proven cyber security leadership in regulated or sensitive environments Successful delivery of major system or platform implementations ...

to... Act as a subject matter expert (SME) for the candidate tracking system and any associated data/reporting. The individual will support the delivery of the service by ensuring that the system generated reporting in place is efficient and effective. Control the schedule and distribution … relevant reports to the service delivery team as required. Support the regular production of any MI reporting. Provide support and share best practice regarding system data with peers in the service delivery team. Feed data into wider shared dashboards Support the team in creating and generating ...

Your New Role You will be responsible for meeting the daily service maintenance and repair needs of the customer's equipment, as a Home-Based Mobile Field Engineer with a large geographical area. Establish and maintain proper business relationships with customers, peers and support departments as well as performing … support departments * Maintaining tools, test equipment and Company supplied Vehicle. * Adherence to all part process and procedures * Utilizing escalation and support processes to resolve service delivery issues. * Working as a member of the local team to provide efficient service delivery to all accounts within assigned area. ...

Title: Service Desk Manager Location: Manchester Salary: Competitive Job Type: Permanent, Full Time At Netteam tX, we recognise and develop talent, fostering career growth through both lateral and vertical opportunities. About the role: As Service Desk Manager, you will lead a high-performing team with oversight … Line Engineers, Team Leader (1st/2nd Line) and Vendor Support. You will ensure service excellence using ITIL processes, drive innovation, manage major incidents, optimise service platforms and oversee NOC governance. Responsibilities include but not limited to, designing and improving service desk and NOC processes, ensuring ...

team. Role and responsibilities: Triaging and resolving customers Server, Storage & Network issues Take ownership of customer issues and problems that could impact their contractual Service Level Agreement. To receive, investigate, and respond to technical assistance requests To be responsible for general fault maintenance calls and the arrangements for parts … identify complex problems and review related information to develop and evaluate options and implement solutions To work closely with others within the Service Operations including Service Delivery, The Service Desk, Logistics, and Purchasing in order to ensure high customer service levels are provided ...

Audio Visual Field Service Engineer - providing service to client sites in the Manchester, Sheffield, Nottingham Region My client is a leading Audio-Visual integrator with a long history of innovation and excellence. Their team is composed of passionate, highly intelligent, and energetic individuals who are eager to make … excitement and want to be part of something unique, we invite you to read on. Main Purpose of Position To provide proactive and reactive service and maintenance of audio-visual equipment on customer premises across the Midlands, North & West and potentially throughout Europe, and offshore. You will be responsible ...

lead and continuously develop the Business Analysis function, ensuring high-quality, consistent and user-focused analysis that supports organisational priorities and service improvement. The role will foster strong collaboration across operational, digital and corporate teams to enable effective, evidence-based decision making and successful delivery of change initiatives. … Responsibilities Provide strategic leadership to the Business Analysis function, embedding best practice in requirements management, service design and process improvement. Work collaboratively with service leads, digital teams and stakeholders to understand business needs and translate them into clear, deliverable requirements. Lead early-stage scoping, options appraisal and development ...

outcomes, join us and help build the hospital of the future. Main duties of the job What You'll Do Lead the development and delivery of a Trust-wide digital strategy aligned with national priorities. Digital Strategy & Transformation Develop and implement the Trust's digital strategy, ensuring systems support … machine learning, to enable evidence-based decision-making and personalised care and deliver the ambition of the Future Christie program Lead digital service delivery across software development, clinical applications, infrastructure, user support, and cybersecurity Ensure robust digital governance and compliance with NHS and legal standards. Provide assurance ...

Service Desk Manager - North West England - Hybrid/Remote We are seeking a high-energy, process-driven Service Desk Manager to lead our front-line support team. In this role, you aren't just overseeing a ticketing queue; you are the architect of our user experience … mentor responsible for building a world-class technical support culture. The Mission As the Service Desk Manager, you will own the end-to-end delivery of IT support services. You will be responsible for ensuring that our internal teams stay productive, our systems stay accessible, and our support ...

team within the Digital Services department of The Christie. Our Tech Bar team is well established, friendly support team who deal with around 4500 service requests a month. The post holder will provide 2nd Line Technical Support, resolving complex IT incidents and requests remotely and on-site when required. … role. This role requires a combination of technical ability, customer care skills, and business awareness. The post holder will be required to respond to service desk tickets, deal with walk-ins and log incidents and service requests. The post holder will work as a part ...

cloud, cyber security, or managed support Product knowledge: Hardware & software, managed services, cloud solutions (Azure, AWS, M365), cyber security, network infrastructure Understanding of IT service delivery: SLAs, service contracts, ITIL, recurring revenue models Experience with technical sales cycles involving IT managers, CTOs, and business stakeholders Additional Skills ...

This position plays a key role in driving growth across the communications function, supporting existing customers through value-added solutions, and ensuring the consistent delivery of high-performing voice, connectivity, and mobility services. The role works closely with senior stakeholders and technical leadership to align offerings, improve efficiency … function* Build, lead, and develop a high-performing team specialising in mobile and UC solutions* Assess market trends and identify opportunities for expansion and service innovation* Promote cross-selling and upselling initiatives to maximise customer value Service and Operational Oversight * Take ownership of daily operational performance across communications ...

user experience. What You'll Be Doing ServiceNow Development & Configuration Build and enhance ServiceNow workflow applications across: ITSM (Incident, Problem, Change, Request) HR Service Delivery (HRSD) Customer Service Management (CSM) Employee onboarding and lifecycle workflows Develop using JavaScript, Angular, Glide API, Flow Designer and platform tools Implement … Assist, GenAI, Workflow Data Fabric and automation capabilities Experience & UI Design Configure Next Experience UI Build role-based interfaces using UI Builder and Service Portal Deliver intuitive dashboards and user journeys Integrations & Data Integrate ServiceNow with external systems using REST/SOAP APIs and IntegrationHub Support data migration ...

open to largely remote working with the occasional travel to an office. Role Responsibility A key change role, responsible for the successful delivery of Change Business Analysis Services to Programmes, Projects & Small Changes, to support the business in meeting its objectives and goals through the delivery of Change. … assigned to Larger Projects and Programmes, with high or very high complexity, engaging with Director or C-Suite stakeholders. Typical Accountabilities Change Business Analysis Service Delivery Deliver Change Business Analysis Service Offerings to Programmes, Projects and Small Changes, including (but not limited to): Identify and document ...