1 to 25 of 62 Service Delivery Jobs in the North West

Service Delivery Manager (SDM) - IT Services Whitehaven (Onsite) £50,000 - £55,000 + £5,000 Car Allowance + Benefits We're looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering-led environment. This … site-based leadership role , ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery. The Role As a Service Delivery Manager, you will take ownership of service delivery and team performance, ensuring operational excellence and strong stakeholder engagement. ...

Service Delivery Manager Traffic Enforcement Uniting whats next in traffic. At Yunex Traffic, we launch cities into the future with forward-looking infrastructure and transport solutions, making mobility safer, more efficient and more sustainable for all. Our Commitment: At Yunex Traffic, the uniqueness of our people … shaping the mobility world for the next generation. We are at the forefront of developing practical answers to these challenges. Join us as a Service Delivery Manager and make it your job to help bring these solutions to life for our customers. With the continued deployment of Traffic ...

Were looking for aService Delivery Managerwho can manage a portfolio of Communications and Managed Services customers and be the person they trust to keep things running well, improve what isnt and speak plainly when it matters. You will be confident to own customer relationships end to end, bring structure … real influence, not a reporting-only position. This role will suit someone with a strong operational background in IT or Managed Services such as service desk management or a team leader/service analyst/service coordinator who wants to step up into service delivery. This ...

Summary The Client Services Director is responsible for proactively managing all aspects of service delivery, providing leadership and support to ensure high service standards both internally and externally, and continuously improving them. The role focuses on strategic leadership, operational excellence, and customer satisfaction, uniting technical service delivery, customer experience management, and professional services under one cohesive strategy to drive customer retention, growth and value realization. Main Responsibilities and Accountabilities Individual role holders may be advised of additional or particular responsibilities they are required to deliver, but as a Client Services Director, the following gives ...

Technical Service Delivery Manager Are you excited to join an organisation at the beginning of a significant technology transformation? Are you keen to play a key role in shaping how technology services are delivered across our business? We are seeking a Technical Service Delivery Manager … operational performance, stability and continual improvement of IT services, ensuring they remain reliable, resilient, scalable and aligned to business needs. Through clear service ownership, data-led decision making and proactive risk management, you will drive service excellence while addressing technical debt and operational challenges before they impact ...

Senior Project Manager Service & ServiceNow Transformation We are seeking a strong, business-focused Senior Project Manager Service & ServiceNow Transformation responsible for the hands-on, end-to-end delivery of a critical data migration workstream within a major enterprise Service Transformation Programme . Accountable for driving ServiceNow … enabled service transformations, this role translates strategic roadmaps into high-performance execution. The successful candidate will navigate complex, cross-functional environments , managing critical interdependencies across Service, Operations, and Technology teams to ensure successful operational readiness and business adoption. Key Responsibilities: Take absolute, end-to-end ownership of project ...

seeking an experienced Service Delivery Manager to join our growing team and take ownership of service delivery operations across multiple customer sites. This is a hands-on leadership role where you will be responsible for managing service performance, supporting operational teams, driving continuous improvement … support to a team located in Warrington, requiring occasional travel to maintain strong engagement and operational oversight. This role would suit an experienced IT service professional with a strong customer focus, excellent stakeholder management skills, and a proven track record of delivering high-quality IT services within a structured ...

/6 Rota £16.56 per hour plus excellent benefits Job Introduction ArrowXL is hiring!As the UKs leading provider of Two-Person Home Delivery, we continuously strive to make the world of delivery a better place. We aim to build a welcoming and friendly business that supports … ArrowXL are subject to a mandatory DBS (Criminal Record) check. Main Responsibilities, reporting to the Transport Manager: Leading and motivating your team of skilled service delivery crews and Team Leaders, coaching and developing those who need further support. Efficient fleet utilisation, resource planning and cost control (whilst always ...

Head of Delivery Role details: Location: Manchester | Contract: Permanent, full-time | Reports to: Managing Director | Salary: £50-60k, dependent on experience | Benefits: private medical healthcare, increased pension contributions and hybrid working. About Analyse Local Analyse Local is a specialist GovTech business working with Local Authorities across England … help Local Authorities maximise the collection of income that funds vital local services. As we continue to grow, we are investing in scalable delivery, stronger operational processes and better use of data, automation and insight. The Role We are looking for an experienced and commercially aware Head of Delivery ...

opportunity for an experienced IT Operations Manager to take ownership of IT service delivery, supplier management, infrastructure oversight and cyber security within a growing, Microsoft-centric business. Working closely with the IT Director, you will ensure technology services are reliable, secure and aligned with business objectives, whilst driving … organisation. Description Reporting to the IT Director, the IT Operations Manager will be responsible for the day-to-day management of IT operations, service delivery and supplier relationships across the business. The role will act as the bridge between business stakeholders and outsourced technology providers, ensuring services ...

Technical Service Delivery Manager Are you excited to join an organisation at the beginning of a significant technology transformation? Are you keen to play a key role in shaping how technology services are delivered across our business? We are seeking a Technical Service Delivery Manager ...

Contract Programme Director Enterprise ServiceNow & Service Transformation We are seeking an established, execution-focused Programme Director to serve as the operational and strategic backbone for a high-profile, multi-million-pound digital transformation. This massive initiative centers on migrating a complex customer service management infrastructure from legacy systems … Programme Director, you will be a highly hands-on transformation leader responsible for driving high-performance execution discipline, managing critical operating-model changes, resolving delivery risks, and enforcing robust governance across multiple workstreams, functions, and geographies. Key Responsibilities: Programme Orchestration & Service Transformation : Take end-to-end ownership ...

Optimisation Analyst within our Performance Management within the E&AM Team. This role is a pivotal role improving energy performance, operational efficiency, and service delivery across a portfolio of contracts. The role provides an important link between data, reporting, customer outcomes, and operational decision-making. This … energy and operational data into actionable insights. Through performance analysis and reporting, you'll identify opportunities, manage risks, and support smarter decisions that improve service delivery, efficiency and contract performance. Key Accountabilities: Produce accurate, high quality monthly customer and management performance reports across a portfolio of energy performance ...

client wishes to hear from strong Service Transition Analysts to join their expanding IT department This is a hybrid role and will require 2 days a week in the office - applicants will need to show that they are strong in the following areas My client is growing its Service Management capability and needs someone who can bring structure, governance, and pace to the Service Portfolio lifecycle. The successful candidate will ensure new and changed services are support-ready, scalable, and moved into live operation with confidence. The role will include Own the Service Portfolio lifecycle. Drive ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

senior leadership and progressive career opportunity for an experienced Customer Solutions and Retention leader, at the heart of a fast-growing, service-led business with a genuinely high-performance culture. This is a truly commercial, client-first role where the customer experience sits at the centre of every decision. … lead the strategy behind client engagement, satisfaction and retention, working closely with Sales, Service and Technology teams to deliver a "must-have" service that clients rely on every day. Reporting into senior leadership, you'll take full ownership of the client journey from onboarding through to service ...

Team Manager plays a pivotal role in leading and developing a high-performing team, ensuring operational excellence and exceptional service delivery. This position requires strong stakeholder engagement and relationship management skills, the ability to motivate and guide team members, and a proven track record in performance management. The role … technical information to support decision-making. They must thrive under pressure, demonstrate excellent problem-solving abilities, and apply ITIL best practices to enhance IT service management and delivery. Collaboration and clear communication across teams are essential to success in this role. This role is fully on-site in Manchester. ...

help improve the product by raising issues and new functionality requirements. You will be a subject matter expert on our applications and focused on service delivery to provide a great customer experience. Key Responsibilities Manage customer queries via Zendesk and phone, resolving issues within SLAs Take ownership … suggest product improvements Share knowledge with the team and stay up to date with product updates and industry changes Support continuous improvement in service delivery and customer experience This is a hybrid role with three days a week based in our Swinton office. Some travel to other offices ...

product suite. You won’t do it alone. We work in pods: small, multi-disciplinary teams that bring Technical Support, Customer Support and Service Delivery together around a shared group of customers. You’ll sit at the heart of that pod, owning issues end to end and taking … valuable experience in a growing HR tech space with exposure to modern platforms Impact: Gain variety and development opportunities across support, projects and technical delivery What you’ll be doing • Investigating and resolving technical issues across our HRIS platform, within agreed SLAs. • Owning cases from first contact to resolution ...

strategic account plans tailored to each client's business objectives and needs Serve as the primary point of contact for assigned accounts, ensuring exceptional service delivery and client satisfaction Conduct regular business reviews with key stakeholders to assess performance, address concerns, and identify growth opportunities Negotiate contracts … pricing agreements while maintaining profitability and client relationships Collaborate with internal teams including sales, product, and customer success to ensure seamless service delivery and client onboarding Maintain accurate and up-to-date account information in the CRM system, including pipeline management and sales forecasting Identify market trends ...

Networks, Managed Wi-Fi/LAN Infrastructure, Broadband/Leased Lines, Network Security, PCI Consultancy, and structured cabling. Job Summary The Service Desk Manager will lead and manage the 1st Line Support Team, ensuring the effective and efficient delivery of IT support services to internal and external stakeholders. … role involves overseeing service desk operations, maintaining service levels, and driving continuous improvement within the support function. The successful candidate will work within ITIL best practices, ensuring compliance, performance monitoring, and customer satisfaction across all service delivery activities. Key Accountabilities Lead and support the 1st Line ...

Service Design Architect Location: Remote Salary: £65k + Car + £10k comms Role Description We are currently looking for a Service Design Architect to join our dynamic pre-sales function. In this role, you will help shape world-class service solutions that meet our diverse customer needs … that maintain project momentum. Collaborate Cross-Functionally : Work closely with diverse teams within sales, presales, operations, and project management, ensuring smooth transitions and successful service delivery. Contribute to Service Development : Stay ahead of market trends and industry best practices, ensuring our solutions remain competitive and innovative. Drive Successful ...

Customer Support Advisor/Contact Centre Customer Service Agent A great opportunity for a Customer Support Advisor/Contact Centre Customer Service Agent to join this fast-growing fibre broadband provider, supporting customers with onboarding, broadband technical issues, billing queries and service delivery while providing excellent … customer service and troubleshooting support. If you’ve also worked in the following roles, we’d also like to hear from you: Call Centre Customer Service Assistant, Technical Support Advisor, Broadband Helpdesk Advisor, Contact Centre Advisor, Service Desk Advisor SALARY: £26,228 per annum + Benefits LOCATION ...

optimisation of mechanical infrastructure. With the support of their established team of Data Centre Services Engineers, the DCM leads operational support, remote hands service delivery, client relationships, and continuous improvement across the sites. See the attachments in the document section for the full job description and more detail … sites. Key responsibilities: Leadership & governance Own and lead end-to-end data centre operations ensuring continuous service availability. Manage people resourcing, shift patterns and escalation processes and lead and develop the on-site teams as well as managing vendors and contractors Maintain training programmes for the operations teams including ...

initiatives. You’ll define and shape the analysis approach, lead and develop a team of Business Analysts, and work closely with Business Change, Transformation Delivery, and Technology teams to ensure solutions are fit for purpose and deliver real value. This role follows a hybrid working model , with three days … week onsite in Warrington and the remaining time worked flexibly. What you’ll be responsible for Delivery & Portfolio Leadership Provide senior Business Analysis expertise across large-scale, complex change initiatives Act as the central point of contact for Business Analysis within the portfolio Build, organise and line-manage ...